BenQ RP8604 Manual

BenQ Ikke kategoriseret RP8604

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BenQ Board

RP6504/RP7504/RP8604

Interactive Flat Panel

User Manual

V 1.00

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with

respect to the contents of this document. BenQ Corporation reserves the right to revise this

publication and to make changes from time to time in the contents thereof without obligation to

notify any person of such revision or changes.

HDMI trademark disclaimer

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI

Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language

or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,

chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Product Support

This document aims to provide the most updated and accurate information to customers,

and thus all contents may be modified from time to time without prior notice. Please visit the

website for the latest version of this document and other product information. Available files

vary by model.

• Make sure your computer is connected to the Internet.

• Visit the local website from www.BenQ.com. The website layout and content may vary by

region/country.

• User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads >

model name > User Manual

• (EU only) Dismantled information: Available on the user manual download page. This

document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product.

Always contact the local customer service for servicing within the warranty period. If you

wish to repair an out-of-warranty product, you are recommended to go to a qualified service

personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble

the product unless you are aware of the consequences. If you cannot find the dismantled

information on your product, contact the local customer service for assistance.

Table of contents

Copyright and disclaimer ...................................................................................................................... i

Product Support ..........................................................................................................................................ii

Safety warnings and precautions ...................................................................................................... 1

Important safety instructions ............................................................................................................... 2

Notes on this display .............................................................................................................................................. 2

Notes on the LCD panel of this display ...................................................................................................... 2

Notes on cleaning the display .........................................................................................................................3

Safety notice for remote control ....................................................................................................................3

Battery safety notice ..............................................................................................................................................3

BenQ ecoFACTS .........................................................................................................................................................3

Package contents ......................................................................................................................................5

Set up the display ......................................................................................................................................6

Install the display on a wall ...............................................................................................................................6

Install camera ............................................................................................................................................................. 7

Install external PC .....................................................................................................................................................8

Parts of the display and their functions ...........................................................................................9

Front panel ....................................................................................................................................................................9

Rear panel .................................................................................................................................................................... 10

Remote control ..........................................................................................................................................................12

Using touch pen to launch EZWrite ............................................................................................................. 14

Connections ................................................................................................................................................ 15

Connect power ......................................................................................................................................................... 15

Turn the display on or off ................................................................................................................................... 15

Connect the touch module .............................................................................................................................. 16

Connect the VGA input .........................................................................................................................................17

Connect the digital inputs .................................................................................................................................17

Connect the video output ................................................................................................................................. 18

Connect to serial port .......................................................................................................................................... 18

Initial setup ..................................................................................................................................................19

Enable AMS service ................................................................................................................................................ 19

Log in to BenQ Board .............................................................................................................................................20

BenQ service interface ........................................................................................................................................20

Set up the Internet connection ......................................................................................................................22

System update ..........................................................................................................................................................23

Google system interface .................................................................................................................................... 24

Menu operations .......................................................................................................................................25

iii

Connection settings ..............................................................................................................................................25

Display settings ........................................................................................................................................................27

Audio settings ............................................................................................................................................................29

Advanced settings .................................................................................................................................................30

Floating tool .................................................................................................................................................32

Apps ................................................................................................................................................................33

Supported media formats ................................................................................................................... 34

Product information ................................................................................................................................ 36

Specications .............................................................................................................................................................36

Dimensions (RP6504) ...........................................................................................................................................39

Dimensions (RP7504) ...........................................................................................................................................40

Dimensions (RP8604) ........................................................................................................................................... 41

Supported input signal resolution ...............................................................................................................42

Troubleshooting ....................................................................................................................................... 43

2023/11/06

Safety warnings and precautions

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must

be inserted only into a standard three-pin power

outlet which is effectively grounded through

normal household wiring. Extension cords used

with the equipment must have three cores and be

correctly wired to provide connection to the ground.

Wrongly wired extension cords are a major cause of

fatalities.

The fact that the equipment operates satisfactorily

does not imply that the power outlet is grounded

or that the installation is completely safe. For your

safety, if you are in any doubt about the effective

grounding of the power outlet, please consult a

qualified electrician.

The lightning flash with arrowhead symbol, within

an equilateral triangle, is intended to alert the user

to the presence of uninsulated "dangerous voltage"

within the product's enclosure that may be of

sufficient magnitude to constitute a risk of electric

shock to persons.

The exclamation point within an equilateral triangle

is intended to alert the user to the presence of

important operating and maintenance (servicing)

instructions in the literature accompanying the

appliance.

The mains plug of the power supply cord shall remain readily operable. The AC receptacle

(mains socket outlet) shall be installed near the equipment and shall be easily accessible. To

completely disconnect this equipment from the AC mains, disconnect the power cord plug from

the AC receptacle.

• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where

it may fall and cause damage to itself or others.

• Do not place this display near water, like a spa or pool, or in a position which will allow the

splashing or spraying of water onto the display, like in front of an open window where rain

water may enter.

• Do not install this display in a confined space without proper ventilation and air circulation,

such as in a closed cabinet. Allow proper space around the display for dissipating heat

inside. Do not block any openings and vents on the display. Overheating may result in

hazards and electric shock.

• Installation of this display should only be performed by a qualified technician. Failure to

install this display properly may cause injuries and damages to the personnels and the

display itself. Check the installation regularly and maintain the display periodically to ensure

the best working condition.

• Use only the accessories approved or recommended by the manufacturer to mount this

display. Using wrong or unsuitable accessories may cause the display to fall and result in

serious personal injuries. Make sure that the surface and fixing points are strong enough to

sustain the weight of the display.

• To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside.

Refer servicing to qualified service personnel.

• To prevent personal injuries, mounting the display or installing desktop stands is required

before use.

Important safety instructions

1. Do not use this apparatus near water.

2. Do not block any ventilation openings. Install in accordance with the manufacturer’s

instructions.

3. Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

4. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug

has two blades with one wider than the other. A grounding-type plug has two blades and

a third grounding prong. The wide blade or the third prong are provided for your safety. If

the provided plug does not fit into your outlet, consult an electrician for replacement of the

obsolete outlet.

5. Protect the power cord from being walked on or pinched particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

6. Only use attachments/accessories specified by the manufacturer.

7. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the cart/

apparatus combination to avoid injury from tip-over. Unplug this apparatus during

lightning storms or when unused for long periods of time.

8. Refer all servicing to qualified service personnel. Servicing is required when the apparatus

has been damaged in any way, such as power-supply cord or plug is damaged, liquid has

been spilled or objects have fallen into the apparatus, the apparatus has been exposed to

rain or moisture, does not operate normally, or has been dropped.

Notes on this display

• To prevent the risk of physical injuries, do not attempt to lift the display alone.

• Make sure you have four or more people available to help lift or a flat cart to transport the

display to its final location.

• Keep the display horizontal as much as possible.

• Clear a floor space before unpacking.

Notes on the LCD panel of this display

• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass

which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal

substrate is also liable to damage under excessive force or extreme temperatures. Please

handle with care.

• The response time and brightness of the LCD panel may vary with the ambient temperature.

• Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the

LCD panel, as the heat may damage the panel and the external casing of the display, and the

bright light will make viewing the display more difficult than necessary.

• The LCD panel consists of individual pixels to display images and is manufactured according

to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels

may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the

LCD technology and is not a defect.

• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are

also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on the screen

as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still

images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for

more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with

the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9

aspect ratio over a long period of time, otherwise there may be visible burn marks on the

screen as two vertical lines.

• Note: Under certain circumstances, condensation may occur on the inner side of the

cover glass, it’s a natural phenomenon and will not affect the operation of the display. This

condensation will usually disappear after around 2 hours of normal operation.

• RM series does not offer image retention function. For more information, please refer to

installation guide. If a still image is required for a display, it is recommended to enable Pixel

shift.

• RM series does not support portrait use; portrait use may cause display damage. BenQ

warranty will not cover faulty usage.

Notes on cleaning the display

Please clean the frame when there is sign of malfunction on the touch screen.

1. Before you clean the screen, make sure the display is turned off, and unplug the power cord.

2. Remove dust or dirt from the screen with a dry cleaning cloth. Make sure to use minimal

force, and don’t press hard on the screen.

- Never use paper towels or anything that could leave streaks or lint on the screen.

3. Moisten a clean soft, lint-free cloth with some cleaning alcohol such as 70% isopropyl.

Gently go over the entire screen and wipe it down.

- Never use hazardous chemicals or ammonia-based cleaners

- Never fully soak the microfiber cloths in liquid.

- Never spray liquids directly onto the screen.

Safety notice for remote control

• Do not put the remote control in the direct heat, humidity, and avoid fire.

• Do not drop the remote control.

• Do not expose the remote control to water or moisture. Failure to do so could result in

malfunction.

• Confirm there is no object between the remote control and the remote sensor of the product.

• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the

following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the

correct direction as shown in the battery compartment.

• Different types of batteries have different characteristics. Do not mix different types.

• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or

cause chemical leaks from the old batteries.

• When batteries fail to function, replace them immediately.

• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps

out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as

soon as possible.

• Due to varying storage conditions, the battery life for the batteries included with your product

may be shortened. Replace them within 3 months or as soon as you can after initial use.

• There may be local restrictions on the disposal or recycling of batteries. Consult your local

regulations or waste disposal provider.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its

aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with

the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory

requirement and standards pertaining to environmental management, BenQ has spared no

efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material

selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ

ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that

consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http://

csr.BenQ.com/ for more details on BenQ’s environmental commitments and achievements.

Package contents

Open the sales package and check the contents. If any item is missing or damaged, please

contact your dealer immediately.

LCD display Power cord (by region) VGA cable x1 2.4 GHz remote control

HDMI cable x1 Touch USB cable x1 USB Type-C cable x1 AAA battery p10-x2 *

Touch pen (with NFC

tag) x2

Camera mounting kit

Wall mount (with

installation screws)

Wireless USB Adapter

(WD02AT) *

User documents

(Quick start guide, wall mount installation

guide, regulation sheets)

• *: Availability may vary. Purchase separately if the accessories are not included in the package.

• The type of power cord supplied may differ from that illustrated depending on your region of purchase.

• Before discarding the package, check that you haven’t left any accessories inside the box.

• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the

package (if possible) for future transport of the display.

• Do not leave plastic bags within reach of young children or babies.

Set up the display

Please pay attention to the following notes during installation:

• This display should be installed by at least two adult persons. Attempting to install this display by only one

person may result in danger and injuries.

• Refer the installation to qualified technicians. Improper installation may cause the display to fall or

malfunction.

• Stability Hazard: The flat panel may fall, causing serious personal injury or death. To prevent injury, this flat

panel must be securely attached to the wall in accordance with the installation instructions.

Install the display on a wall

1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure

that the size of the cloth is larger than the display.

2. Gently lay the display on the cloth with the LCD screen facing down.

3. Identify the wall mounting screw holes on the back of the display as shown in the

illustration.

Dimension VESA spec. (A x B) Screw type Quantity

65"

600 x 400 mm M8 x 25L 4

75"

800 x 400 mm M8 x 25L 4

86"

800 x 600 mm M8 x 25L 4

4. Install the wall mounting bracket on the display and attach the display to the wall according

to the mounting bracket’s instructions. The length of the screw should exceed the thickness

of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and

secured properly. (Recommended torque: 470 - 635N•cm).

Thickness of the

wall mounting

bracket

25 mm

(0.98")

LCD

display

• To maintain proper ventilation, keep at least 10 mm of clear space from the

back cover of the display to the wall.

• Please consult a professional technician for wall mount installations.

The manufacturer accepts no liability for installations not performed by a

professional technician.

10mm (0.39")

Install camera

Set up your webcam on the top of the display. Two installation methods are provided depends

on the connection port of your webcam.

• For USB-C camera (DV01K)

• For USB-A camera (DVY32)

For USB-C camera (DV01K)

The mounting components you need:

M3 screw x 2

1. Connect your camera to the USB-C port on

the top of the display.

2. Secure the camera with the provided screws.

For USB-A camera (DVY32)

The mounting components you need:

Mount 1/4" screw (8mm) M3x5 mm screw x 2

To install the camera mount:

1. Place your camera onto the mount and

secure the camera by screwing the 1/4"

screw into the camera screw hole.

2. Tilt the camera downward.

3. Install the mount with two M3x5mm screws

on the top of the display.

4. Tilt the camera back.

Install external PC

The back of the display has four screw holes at its bottom-left side with a dimension of VESA

mount 75x75 mm. You can secure the PC onto the display with four screws (maximum torque:

4-5 kgf-cm).

Parts of the display and their functions

Front panel

10 11 12 13 14 15 16 172 3 4 5 6

No. Name Description

TYPE-C*

Connects to USB-C devices for power delivery and data transfer.

Supports the transmission of video, audio, and touch function.

HDMI Connects to video sources that support the HDMI interface.

TOUCH Supports touch signal input from an external computer.

PUBLIC 3.0*

Connects USB devices such as keyboards, mouse, and USB

flash drives.

MIC-IN

Connects a microphone to send out amplified audio from the

display speaker.

This port only supports 3.5 mm TRS connector (2 rings).

Air ionizer Releases negative ions.

Array microphones Receives and transmits sound from near the display.

PIR sensor

Triggers the air ionizer when detecting human body near the

display.

NFC sensor

• Tap NFC card for AMS login.

• Use touch pen to launch EZWrite. See Using touch pen to

launch EZWrite on page 13 for details.

Ambient light sensor Detects the ambient light around the display.

IR signal receiver Receives infrared signals from remote control.

Power

• Tap to enter energy saving mode.

• Press and hold for 4 seconds or more to power off.

Home Returns to the main screen.

Return Returns to the previous menu.

Menu Enters the function menu.

1010

No. Name Description

Volume down Decreases the volume.

Volume up Increases the volume.

Rear panel

See Connections on page 15 for details.

9 10 11

12 13 14 158

3.0

No. Name Description

EARPHONE

Connects to external speakers or earphones.

This port does not support microphone function

TYPE-C Connects to USB-C devices for data transfer.

PUBLIC 3.0*

Connects USB devices such as keyboards, mouse, and USB flash

drives.

HDMI-OUT Connects to display devices with an HDMI input.

TOUCH 1 /

TOUCH 2

Supports touch signal input from an external computer.

HDMI 1 / HDMI 2 /

HDMI 3

Connects to video sources that support the HDMI interface.

TYPE-C*

Connects to USB-C devices for power delivery and data transfer.

Supports the transmission of video, audio, and touch function.

USB 3.0

Unscrew the USB cover to access the USB slot for the wireless

USB adapter and the remote control USB receiver.

USB 2.0

Connects USB devices such as keyboards, mice, and USB flash

drives.

SPDIF

Connects the SPDIF cable from external audio devices to the

display for audio out.

RS232 Serial interface, used for mutual transfer of data between devices.

No. Name Description

LAN

Supports LAN In & Out, 10/100/1000 Mbps for Android system

and OPS.

VGA Receives video input from an external device (such as a computer).

PC AUDIO-IN Receives audio input from an external device.

DP IN Connects a video source to a display device.

PUBLIC 3.0*

Connects to USB devices such as web cameras or USB flash

drives.

For port 16 & 17, use only one port at a time.

TYPE-C*

OPS Slot

Supports installation of an OPS (Open Pluggable Specification)

device.

* With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use

the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience.

Please note that the built-in array microphone can only be accessed by an OPS source.

• USB 2.0: 5V 500mA / USB3.0: 5V 900mA

• Rear Type-C (data transfer only): 5V 0.9A

• Rear Type-C:

• 5V 3A=15W (with OPS)

• 15V 3A=45W (without OPS & turn on front 100W )

• 20V 3.25A=65W (without OPS & turn off front 100W)

• Front Type-C:

• 5V 3A=15W (without OPS)

• 15V 3A=45W (without OPS)

• 20V 3.25A=65W (with OPS; without OPS & turn off front 100W)

• 20V 5A=100W (without OPS & turn on front 100W )

• OPS= 18V 5A; 90W

• : Direct Current / DC

• : Alternating Current /AC

• Turn on/off Front USB-C 100W charging from Settings > Advanced.

• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).

• RP04 has a limit to the number of USB ports you can connect to. Do not connect a USB hub to the display

when all USB ports are occupied, as new devices may not be recognized by the system.

Remote control

No. Icon Description

Turns the display on or off.

Pointer key. Press to activate the spotlight or pointer function and follow

the instructions on the screen.

Press to view and switch between recent apps and input sources.

Press to open or close the menu.

Direction key. Press for upward selection.

Direction key. Press for left selection.

Press to proceed

Direction key. Press for right selection.

Direction key. Press for downward selection.

Android system main screen button.

Return key

Press to activate Google Assistant. Say commands to control the BenQ

Board.

/ Volume up/down.

FREEZE Freeze screen

BLANK

One key for blank screen. Go to > Display > Advanced options >

Blank button on remote to set up different blank mode.

Microphone

The USB receiver to pair with the remote control. See Use BenQ Board by

remote control on page 13 for details.

Install remote control batteries

1. Open the remote control battery cover.

2. Insert the supplied batteries, ensuring the positive and negative ends are facing in the

correct direction.

The supplied batteries are provided for your convenience so that you can operate the display straight

away. You should replace them as soon as possible.

3. Put the cover back on.

Use BenQ Board by remote control

1. Insert the remote control USB receiver into the USB-A ports at the lower left corner on the

rear side of the display.

2. Aim the remote control at the sensor at the display’s bottom-right side within a distance of

less than 8m, and a horizontal and vertical angle of less than 60 degrees.

Max. 8 m

• The remote control and the USB receiver have been paired by default.

• This remote control applies only to a specific model and operating systems. Contact your reseller if you

have any question.

Pair the remote control and the USB receiver

If you are experiencing issues using the function key on the remote control, please follow the

steps and pair again the remote control to resolve the issue:

1. Insert the USB receiver to BenQ Board’s USB port and place the remote control near it.

2. Press the

and BLANK at the same time, and the indicator light will start flashing.

3. The pairing is completed once the indicator stops flashing.

Remote control usage tips

• Avoid getting the remote control wet or store it in humid environments (like bathrooms).

• If the display’s remote control sensor window is exposed to direct sunlight or strong light, the

remote control may not operate properly. In this situation, change the light source, readjust

the angle of the display, or operate the remote control from a location closer to display’s

remote control sensor window.

Using touch pen to launch EZWrite

Tap the thick tip of the touch pen on the display’s NFC sensor to launch EZWrite. Note that the

horizontal and vertical angle should be less than 30 degrees.

Connections

Connect power

1. Plug one end of the power cord into the power jack on the display and the other end into an

appropriate power outlet.

2. Set the power switch to ON (I). The system will enter standby mode.

• The supplied power cord is suitable for use with 110-240V AC power only.

• The power cord and outlet illustrated may differ from the ones used in your region.

• Only use an appropriate power cord for your region. Never use a power cord which appears damaged or

frayed, or change the plug type on the power cord.

• Be aware of the power loading when you use extension cords or multiple outlet power boards.

• There are no user serviceable parts in this display. Never unscrew or remove any covers. There are

dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move

the display.

Turn the display on or off

• To turn on the display, press the power button on the control panel or on the remote control.

• To turn off the display, press the power button on the control panel. The system will

automatically enter standby mode.

Signal receiver

Power button

The display’s standby mode still consumes power. To completely cut off power supply, set the power switch

to OFF (O) and then disconnect the power cord from the power outlet.

Connect the touch module

The touch module of the display supports easy plug-and-play operation. There is no need to

install additional drivers on the computer.

Try either method below to set up the video and touch input:

B1 B2 B3

A. Connect the TYPE-C port on the display to a USB Type-C port on the computer using the

supplied USB Type-C cable.

B. Connect a video cable (HDMI/IN (DP)/VGA) and the supplied touch USB cable from a

computer to the corresponding ports of the display.

• HDMI must be used with the TOUCH at the front panel.

• HDMI 1 or HDMI 2 must be used with TOUCH 1.

• HDMI 3, VGA or DP IN(DP) must be used with TOUCH 2.

• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module.

• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still

exists, use another USB Type-B to Type-A cable.

• It is highly recommended that you connect the display to the PC or laptop directly. Please be noted

that using a faceplate device or an extender may cause failures in touch operations since the display

quality can be affected by many uncertainties such as cable grade, cable quality, source and destination

equipment, RF and electrical interference, and cable patches.

Connect the VGA input

1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub

(15-pin) cable.

2. Connect the computer’s audio output port to the PC AUDIO-IN jack on the display using a

suitable audio cable.

VGA

Connect the digital inputs

1. Connect the HDMI or DisplayPort output port of a computer or A/V device (such as a settop

box or DVD player) to the HDMI/HDMI 1/HDMI 2/HDMI 3/IN (DP) input port on the display

using an HDMI or DisplayPort cable.

2. To view video from this input, press

on the remote control to switch to the respective

input source.

Connect the video output

Use an HDMI cable to connect the HDMI-OUT port to the respective input port on the device.

HDMI-OUT

Connect to serial port

Directly connect a computer to the RS232 port on the input/output terminals.

RS232

• The applicable cable is not supplied and should be purchased separately.

• This connection is applicable to straight-through RS-232C cable only.

• After using serial port line to connect central control equipment and machine, certain function of the

machine can be controlled via central control equipment, such as: machine on/off, and adjustment of

sound volume, etc.

Initial setup

1. Turn on the display. Wait for the display to boot up with the BenQ screen.

2. Follow the on-screen instructions to set up the language, date and time, and network. You

can skip some of these steps and complete the setup later.

3. For copy data and set pin code section, select Skip to continue.

4. In BenQ service selection screen, set the toggle to On.

5. Select Next to continue. Your BenQ Board will restart.

Google has a default screen lock feature that locks the screen when the board is idle. To disable this

function, tap

All apps > Settings app. Go to Security > Screen lock and select None.

Enable AMS service

You may enable AMS service if account management is required. Select Enable AMS service at

the bottom left corner to activate BenQ AMS service.

BenQ provides different login options for easier account management. Log in options are as

below.

A B

A. Guest

As a guest, you can access most of the basic functions. All data will be erased after

logging out.

B. User login

- As AMS admin, you have full access to the board.

- As AMS user, you can customize your working space and keep personal bookmarks, app

shortcuts and wallpapers. All app data will be saved individually.

* Each board stores up to 8 user information.

For more information and tutorial videos about the AMS service please visit BenQ website.

BenQ service interface

After signing in, users may access functions as below.

A A

C D GE HF I

A. Side tool bar (see page 21)

B. User information

C. App shortcuts

Add up to 7 shortcuts (sync with AMS web).

D. Connection

E. All apps

Tap to find all apps, widgets and bookmarks.

F. Help

G. Volume

H. Wi-Fi

I. Notifications

Side tool bar

Tap the side bars at the left or right of the main interface to access the side tool bar.

You may drag the tool to the top or bottom of the screen to suit your preference.

A. Home

B. Back

C. Recent

Switch between recent apps and input sources.

D. Quick launch

Tap to find all apps and bookmarks.

E. Recently opened apps

F. Connection

G. EZWrite

H. Freeze

I. Floating tool (see page 32)

Set up the Internet connection

Your display must be connected to a network to conduct OTA updates or surf the Internet.

Wireless connection

You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please

contact your local dealer for more information on configuring the wireless connection.

1. To access your app list, swipe up from the bottom of your screen to the top.

2. In your app list, open the Settings app.

3. Tap Network & Internet > Internet.

4. Tap the switch to turn on Wi-Fi.

5. Tap a listed network.

Wi-Fi or LAN can’t be used at the same time. Check if LAN is turned off before you start using Wi-Fi.

Proxy settings

1. Open the Settings app.

2. Tap Network & Internet > Internet.

3. Find your Wi-Fi network.

4. Select the Gear icon on the right side and tap Modify.

5. In the popup, tap Advanced options to extend the menu.

6. In the Proxy dropdown, select Manual.

7. Enter your proxy server’s information.

8. Authenticate your proxies.

9. Save your settings.

System update

The system will automatically detect and prompt for software updates on every startup.

To manually update the software

1. Press on the remote control or on the control panel. The OSD menu appears.

2. Tap Advanced > System update.

3. Select Update system. The system will begin updating.

• Software update process may take some time to complete.

• During the update process, do not turn off the device or disconnect the Internet connection. Any

interruptions during the software update process may permanently damage your display.

Google system interface

If you did not enable BenQ services, you’ll see the Google interface as below.

A B C

A. Back

B. Home

C. Recent apps

Menu operations

Through BenQ Board

• To enter the OSD menu, press on the control panel.

• To make selections, directly tap an item.

• Tap a blank area outside the menu to exit.

Through remote control

• To enter the OSD menu, press on the remote control.

• To make selections, press

/ / / and press OK to confirm.

• Press to exit the menu.

Connection settings

A. Select an input source to connect.

B. See General settings.

General settings

a. Brightness

• Use the brightness bar to adjust the brightness for the display.

• To adjust picture details, go to

> Display > Picture mode.

b. Audio

• Use the volume bar to adjust the volume for the display.

• To adjust audio details, go to

> Audio.

c. Blank

• Select to temporarily blank the screen.

• Tap anywhere on the screen to exit blank mode.

• Choose to keep the sound in background or not in

> Display > Advanced settings >

Blank button on remote.

Display settings

Menu Descriptions

Auto backlight Switch on/off auto backlight.

Power save mode

When no input source such as HDMI, DP, VGA, Type-C

is detected, power save options are as below.

• Off: Always keep backlight on.

• Low: Turn off backlight when no input source is

detected after 5 minutes.

• High: Turn off the display when no input source is

detected after 5 minutes.

Picture mode

Switch between preset picture modes that best suit

the type of images shown on the screen. Options are

Standard, Bright, Soft, Custom1, Custom2, Custom3.

Under Android OS, all picture parameters (e.g., Brightness,

Contrast) are locked. Users may only adjust the parameters

while connecting to other input sources. See Connection

settings on page 25 for more information.

Color temperature

Adjust the color temperature of the display. Options

are Normal, Cool, Warm.

Custom source names Set unique names for each input source.

Menu Descriptions

Advanced settings

Adjust functions below:

• Aspect ratio

• EDID

• HDMI CEC

• Pixel shift

• Dynamic contrast (DCR)

• Auto switch source

• HDMI out

• Blank button on remote

• VGA calibration including H position, V position,

Clock, Phase.

Eye-Care solutions

Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for

eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light

emission and no visible or invisible flicker within the range of 0-3000Hz, preventing eyestrain

caused by extended sessions in front of a display. In addition, advanced anti-glare screen

treatment minimizes distracting reflections and glare for optimal productivity and comfort.

Suggestions for long-term use of the display:

• Rest your eyes for 10 minutes after 30 minutes of continuous use.

• For every 20 minutes of display viewing, look into the distance for 20 seconds.

• When your eyes get sore and strained, close your eyes for a minute and then roll your eyes in all directions.

Low blue light & Flicker free

• To meet the Low Blue Light TÜV certification, the display settings should be:

- Picture mode: Standard

- Color temperature: Warm

• The default settings of the display meets the Flicker-free TÜV certification.

What is Flicker-free?

The display with the Flicker-free technology maintains a stable backlight with a DC dimmer

that eliminates the primary cause of monitor flicker, making it easier on the eyes. The flicker-

free technology does not only give you a comfortable viewing experience but also offers a safer

choice that protects your eyes.

Advanced settings

Menu Descriptions

System toolbar Show/Hide the toolbar.

Front USB-C 100W charging

Enable the function to allow 100 W charging. If

disabled, the maximum charge rate is 65 W.

Air ionizer

Once enabled, the ionizer stays active for a maximum

of 10 minutes. Then it requires a 10-minute rest period

before another cycle.

Floating tool gesture

Enable/Disable activating Floating tool with two

fingers.

Power & sleep

Set the time you want the display to automatically

enter Sleep/Power off mode.

Boot logo and animation Customize your boot logo and animation.

Display locks

Choose to turn the lock on/off.

• Keypad lock: Lock the buttons on the control panel.

• Remote control lock: Lock the remote control IR

sensor on the control panel.

• Touch lock: Lock the display screen.

If all locks are locked all at once, press on the control

panel for 5 seconds to unlock.

InstaShare Button mode

Enable the mode to project wirelessly via InstaShare

Button.

*Available by Q1 2024

Accessories Select your microphone and webcam source.

Menu Descriptions

Startup settings

Set the Startup source and multiple wakeup settings.

For Slot-in PC startup, options are as below:

• Source selected: Starts up OPS by selecting OPS in

Connection.

• Board startup: Starts up OPS when BenQ Board

starts up.

Power schedule

Start up and shut down the display at a designated

time, and set a startup source. You can set up to 7

schedules.

System update

Manually update system software. See System update

on page 23 for details.

USB cloning

Import device settings from your USB storage or export

device settings to your USB storage.

*Available by Q1 2024

About View system information.

Floating tool

The EZWrite floating tool allows you to quickly write or create annotations on any screen that

the display is showing.

To access the floating tool use either one of the following methods:

• In the Android interface, tap in the side tool bar.

• Under any input source or in the Android interface, touch and hold two fingers spaced about

20 – 50 mm apart on the screen for more than two seconds to launch the floating tool menu

as shown below.

Icon Function Descriptions

Minimize/Restore Minimize or restore the floating tool.

Close Close the floating tool.

Pen Enable the Pen tool.

Highlighter Enable the highlighter tool.

Laser pointer Enable the laser point on the screen.

Eraser

Erase annotations on the screen. You may use a finger

eraser or choose to clear all annotations

Toolbox

Open the toolbox which includes the Calculator, Timer,

Stopwatch, Scoreboard, and Draw tools.

Recording Record the screen.

Screenshot Take a screenshot of the screen.

Operation mode Hide all the annotations and operate the main interface.

Apps

You can access all google services and some BenQ Apps by default.

BenQ apps

Icon Application name Description

AMS files

Access your personalized workspace environment and

settings, and manage your files and accounts on any BenQ

display that you have logged in to.

EZWrite 6

An interactive whiteboard software that turns your display

into a digital canvas.

InstaShare 2

Allows screen mirroring and touch control for collaborative

meetings.

BenQ App Store Allows you to download recommended apps.

Notification

Allows you to receive upgrade notifications of existing apps

and information of new apps available for download.

X-Sign Broadcast

Lets you deliver scheduled messages and instant alerts to

all your BenQ devices for any occasion.

DMS Client

Allows remote management, configuration, and monitoring

of the display.

Visit BenQ website to find the user manual for each BenQ software.

Supported media formats

Video

File Codec detail

Extension Video Audio Maximum transmit ratio

.3gp/.3GP2

Mpeg-4

Mpeg2 Layer2/3, AAC- LC, PCM

1920*1080 60 Fps

H.263 352*288 30 Fps

.avi

Mpeg-4

Mpeg2 Layer2/3,AAC- LC, PCM

1920*1080 60 Fps

H.263 352*288 30 Fps

H.264 3840*2160 30 Fps 100Mbps

.flv/.f4v

Mpeg-4

Mpeg2 Layer2/3,A AC- LC, PCM

1920*1080 60 Fps

H.263 352*288 30 Fps

H.264 3840*2160 30 Fps 100Mbps

.mkv

Mpeg-4

Mpeg2 Layer2/3, AAC- LC, PCM

1920*1080 60 Fps

H.264 3840*2160 30 Fps 100Mbps

VP8 1920*0 Fps

VP9 3840*2160 60 Fps

H.265 3840*2160 60 Fps

.mov

Mpeg-4

Mpeg2 Layer2/3, AAC- LC, PCM

352*288 30 Fps

H.263 1920*1080 60 Fps

H.264 3840*2160 30 Fps 100Mbps

.mp4

H.265

Mpeg2 Layer2/3, AAC- LC, PCM

3840*2160 60 Fps

Mpeg-4 352*288 30 Fps

H.263 1920*1080 60 Fps

H.264 3840*2160 30 Fps 100Mbps

.mpg/.mpeg

Mpeg-4

Mpeg2 Layer2/3, AAC- LC, PCM

352*288 30 Fps

H.264 3840*2160 30 Fps

.webm

VP9

Mpeg2 Layer2/3, AAC- LC, PCM

3840*2160 60 Fps

VP8 1920*1080 60 Fps

.ts

H.265

Mpeg2 Layer2/3, AAC- LC, PCM

3840*2160 60 Fps

Mpeg-4 352*288 30 Fps

H.264 3840*2160 30 Fps 100Mbps

Audio

File Format Audio Codec Supported range

.aac AAC AAC

Sample Rate: 8K~96KHz

Bit Rate: VBR

.flac FLAC FLAC

Sample Rate: 8K~96KHz

Bit Rate: VBR

.pcm PCM PCM Sample Rate: 8KHz-48KHz

.alac ALAC ALAC Sample Rate: 8KHz-48KHz

File Format Audio Codec Supported range

.mp3 MPEG Audio Layer3 MPEG2 layer2/3

Sample Rate: 8K~48KHz

Bit Rate: 8~320Kbps

.ogg Vorbis Vorbis Sample Rate: 8K~96KHz

.wav WAV PCM Sample Rate: 8K~48KHz

Photo

File Format Supported range

.bmp BMP 8000x8000

.gif GIF 6000x4500

.jpeg/jpg JPEG

Base-line 8000x8000

Progressive 8000x8000

.png PNG 8000x8000

Product information

Specications

Item

Specifications

RP6504 / RP7504 / RP8604

Panel

Size RP6504: 65" / RP7504: 75" / RP8604: 86"

Light Source DLED

Aspect Ratio 16:9

Resolution 3840 x 2160

Pixel Pitch(mm)

RP6504: 0.37(H) x 0.37(V)

RP7504: 0.43(H) x 0.43(V)

RP8604: 0.49(H) x 0.49(V)

Brightness with Glass

(Typical)

RP6504: 400 (typical)

RP7504: 400 (typical)

RP8604: 400 (typical)

Brightness without Glass

(Typical)

RP6504: 450 (typical)

RP7504: 450 (typical)

RP8604: 450 (typical)

Contrast Ratio (Typical) 1200:1

Viewing Angle 178

Touch

Technology IR

Touch Method Finger & Stylus

System

Windows 11/10/8/7/Windows XP/Linux/Mac OS X/

Android/Chrome

Touch Point

Up to 40pts touch for Windows; up to 32 pts touch for

Android

Minimum Object Size

2 mm, pen tip is 4 mm/9 mm, supports 2 pens writing

with 2 colors simultaneously

Response Time < 5 ms

Accuracy ±1 mm, 90% area

Glass 3.2 mm thickness, AG, 9H pencil, germ-resistant

Connectors

HDMI IN Rear: x 3, Front: x 1 (2.0)

HDMI Output x 1 (4K@60Hz with audio)

DP IN x 1

VGA IN x 1

PC-Audio IN (3.5 mm

audio-in)

x 1

Mic IN x 1

SPDIF (Optical) x 1

Audio Output (3.5mm

Earphone)

x 1

Item

Specifications

RP6504 / RP7504 / RP8604

Connectors

USB 2.0 (Type A) Rear I/O: x1

USB 3.0 (Type A) (OPS/

External Follow)

Front: x2

Top: x1

Rear: x2

USB 3.0 (Type A)

Wi-Fi dongle: x1

Remote control: x1

USB Touch Output (OPS/

External pass through

MIC/Camera/USB)

Rear: x 2, Front: x 1 (USB 3.0)

RS232 x1

LAN (RJ45)

OPS: 10M/100M/1000M

Android: 10M/100M/1000M

LAN IN p42-x1 / LAN Out x1

USB Type-C

Rear: Data/Power(up to 65W)/Touch/DP p42-x1 (2.0), Data

x2 (3.0)

Front: Data/Power(up to 100W)/Touch/DP p42-x1 (3.0)

Android

System

System Version Android 13

CPU A78 x 4 + A55 x 4

GPU G57 MC5

RAM 8GB

ROM 64GB

Video / Audio

Speaker Type Built in speaker

Output Power 20W x 2 w/ 16W subwoofer

Power

Power Requirements AC 100V-240V, 50/60 Hz

Standby Power <0.5W

Typical Power

Consumption (W)

RP6504: 95.0 W

RP7504: 109.3 W

RP8604: 164.4 W

Max Power Consumption

(W)

RP6504: 426.8 W

RP7504: 524.5 W

RP8604: 619.6 W

Wake Up LAN/HDMI/VGA/DP

Others

Array Mic x 8

Light Sensors Yes

Item

Specifications

RP6504 / RP7504 / RP8604

Mechanical

Dimension (WxHxD)

RP6504: 1488.4 × 937.6 × 117.7 mm (58.6 × 36.9 × 4.6

inch)

RP7504: 1709.4 × 1060.8 × 117.7 mm (67.3 × 41.8 ×

4.6 inch)

RP8604: 1957.0 × 1200.5 × 117.7 mm (77.0 × 47.3 ×

4.6 inch)

Dimension (Package)

(WxHxD)

RP6504: 1628(W)*1024(H)*208(D)

RP7504: 1863(W)*1155(H)*205(D)

RP8604: 2110(W)*1291(H)*205(D)

Net Weight | Gross

Weight

40.6 kg | 47.8 kg (89.5 lbs | 105.4 lbs)

52.2 kg | 64.5 kg (115.1 lbs | 142.2 lbs)

64.7 kg | 79.6 kg (142.6 lbs | 175.5 lbs)

Thickness of Machine

and Wall Mount

Wall mount (VESA Mount)

VESA for NUC 75 x 75 mm

Wall-Hanging Screw

Spec

M8*25L x 4

VESA

RP6504: 600 x 400 mm

RP7504: 800 x 400 mm

RP8604: 800 x 600 mm

Accessories

Power Cord By Region 3 m x 1

VGA Cable 3 m x 1

USB Cable (Type A-Type

B)_USB 3.0

3 m x 1

Type C Cable 1.5 m x 1

HDMI Cable 3 m x 1

Wireless USB Adapter

(WD02AT)

x 1 (inserted, detachable)

Writing Pen 2 pcs

Wall Mount x 1

Remote Control 1 pcs (BenQ customized)

Environment

Operating Temperature 0°C ~ 40°C

Operating Humidity 10% ~ 90% RH Non-Condensing

Storage Temperature -20°C ~ 60°C

Storage Humidity 10% ~ 90% RH Non-Condensing

Display Orientation Landscape Only

• Specifications and functions are subject to change without notice.

• The OPS should be equipped with fire-resistant enclosures.

Dimensions (RP6504)

Unit: mm

Dimensions (RP8604)

Unit: mm

Supported input signal resolution

Resolution

Input source

TYPE C VGA HDMI 2.0 DP

640 x 480 @ 60Hz

720 x 400 @ 85Hz

800 x 600 @ 60Hz

O O

1024 x 768 @ 60Hz

O O

1280 x 768 @ 60Hz

O O

1280 x 960 @ 60Hz

1280 x 1024 @ 60Hz

O O

1360 x 768 @ 60Hz

O O

1366 x 900 @ 60Hz

O O

1680 x 1050 @ 60Hz

O O

1920 x 1080 @ 60Hz

O O O O

3840 x 2160 @ 24Hz

O O O

3840 x 2160 @ 25Hz

O O O

3840 x 2160 @ 30Hz

O O O

3840 x 2160 @ 50Hz

O O O

3840 x 2160 @ 60Hz

O O O

480i (60Hz)

O O

480p (60Hz)

O O

576i (50Hz)

O O

576p (50Hz)

O O

720p (50Hz)

O O

720p (60Hz)

O O

1080i (50Hz)

O O

1080i (60Hz)

O O

1080p (50Hz)

O O

1080p (60Hz)

O O

•

: supported

• Blank: not supported

Troubleshooting

Problem Solution

No picture

Check the following:

• Is the display turned on? Check the power indicator of the

display.

• Is the signal source device turned on? Turn on the device and

try again.

• Are there any loose cable connections? Make sure that all

cables are connected firmly.

• Have you chosen an unsupported output resolution on the

computer? Refer to Supported input signal resolution on page

42 to select a supported resolution and try again.

• Have you chosen an unsupported output resolution on the

DVD or Blu-ray disc player? Refer to Supported input signal

resolution on page 42 to select a supported resolution and

try again.

No sound

Check the following:

• Have you turned on the mute function on the display or the

input source device? Turn off the mute function or increase

the audio volume level and try again.

• Are there any loose cable connections? Make sure that all

cables are connected firmly.

The computer input image

looks strange.

• Have you chosen an unsupported output resolution on the

computer? Refer to Supported input signal resolution on page

42 to select a supported resolution and try again.

• Use the Auto adjust function (VGA only) to let the display

automatically optimize the display of computer image.

• If the result of the Auto adjust function is not satisfactory, use

the Phase, H position, and V position functions to manually

adjust the image.

• Go to Display > Advanced settings > EDID. Set EDID to 1.4

and try again.

The control panel buttons do

not work.

Have you locked the control panel buttons? Unlock the buttons

and try again.

The remote control does not

work.

• Have you locked the remote control function? Unlock the

function and try again.

• Check for incorrect battery orientation.

• Check for dead batteries.

• Check your distance and angle from the display.

• Check whether remote control is properly being pointed at the

display’s remote control sensor window.

• Check for any obstacle between the remote control and the

remote control sensor window.

• Check that the remote control sensor window is not under

strong fluorescent lighting, or in direct sunlight.

• Check for any devices (computer or personal digital assistant,

PDA) nearby that transmit infrared signals which may cause

interference to signal transmission between the remote

control and the display. Turn off the infrared function of these

devices.

all companies and product mentioned herein belong to their respective owners.

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the

of Learning

Produkt Specifikationer

Mærke:	BenQ
Kategori:	Ikke kategoriseret
Model:	RP8604
Vekselstrømsindgangsspænding:	100-240 V
Vekselstrømsindgangsfrekvens:	50/60 Hz
Bredde:	1957 mm
Dybde:	117.7 mm
Højde:	1200.5 mm
Vægt:	64700 g
Antal pr. pakke:	1 stk
Produktfarve:	Sort
Pakkevægt:	7960 g
Pakkedybde:	205 mm
Pakkebredde:	2110 mm
Pakkehøjde:	1291 mm
Skærm diagonal:	86 "
Skærmopløsning:	3840 x 2160 pixel
Berøringsskærm:	Ja
Wi-Fi:	Ja
HD-type:	4K Ultra HD
Naturligt aspektforhold:	16:9
Skærmens lysstyrke:	450 cd/m²
Responstid:	8 ms
Indbyggede højttaler(e):	Ja
Opbevaringstemperatur (T-T):	-20 - 60 °C
Relativ luftfugtighed ved drift (H-H):	10 - 90 %
Relativ luftfugtighed ved opbevaring (H-H):	10 - 90 %
Antal HDMI-porte:	5
Ethernet LAN-porte (RJ-45):	1
Antal USB 2.0-porte:	1
Antal USB 3.2 Gen 1 (3.1 Gen 1) type-A-porte:	7
Ethernet LAN:	Ja
Processorkerner:	4
VESA montering:	Ja
Panel montering grænseflade:	800 x 600 mm
Strømforbrug (standby):	0.5 W
Strømforbrug (typisk):	164.4 W
Driftstemperatur (T-T):	0 - 40 °C
Ethernet LAN-datahastigheder:	10,100,1000 Mbit/s
Kabler inkluderet:	HDMI, Power, USB, USB Type-C, VGA
Operativsystem installeret:	Android 13
Fjernbetjening inkluderet:	Ja
Near Field Communication (NFC):	Ja
Kan monteres på væggen:	Ja
Antal indbyggede højttalere:	2
Arbejdsområde:	1895 x 1066 mm
Paneltype:	IPS
Indbygget mikrofon:	Ja
S/PDIF-udgang:	Ja
Tilslutning af hovedtelefoner:	3,5 mm
Antal USB type-C-porte:	4
RAM kapacitet:	8 GB
Højttalereffekt:	20 W
Kontrastforhold (typisk):	1200:1
Kontrastforhold (dynamisk):	50000:1
Lav Blue Light teknologi:	Ja
HDMI-version:	2.0
DisplayPort-version:	1.2a
Antal DisplayPorts:	1
Antal VGA-porte (D-sub):	1
USB-stik type:	USB Type-A, USB Type-B, USB Type-C
Berøringsskærmstype:	Infrarød
Monteringssæt:	Ja
Brugerhukommelse:	64 GB
Bevægelsessensor:	Ja
Berøringsteknologi:	Multi-touch
Indbygget processer:	Ja
Linie ud:	Ja
Line-in:	Ja
Indbygget subwoofer:	Ja
Grafikadapter:	Mali-G57 MC5
Subwoofer RMS-effekt:	16 W
Antirefleksskærm:	Ja
Lydudgang:	3
Tilslutning af mikrofon:	3,5 mm
Farveområde:	72 %
Processor arkitektur:	ARM Cortex A78 + ARM Cortex A55
Temperaturføler:	Ja
Antal simultane touchpunkter:	50
Antal HDMI-udgangsporte:	1
Antal lyspenne:	2
Grafikadapter familie:	ARM
Lyspen inkluderet:	Ja
OPS slot:	1
PM2.5-sensor:	Ja
Hårdhed:	9H
Fugtighedssensor:	Ja
Pennebakke inkluderet:	Ja
Overflademateriale:	Hærdet glas
Svartid for berøringsfølsomme systemer:	5 ms
Slutdato for sikkerhedsopdateringer:	30/11/2026
Interfacemodul USB 3.2 Gen 1 (3.1 Gen 1) Type-B portmængde:	3
2:	1