Dell PowerEdge 2600 Manual

Dell Server PowerEdge 2600

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Dell™PowerEdge™2600SystemsServiceManual

System Overview

Basic Troubleshooting

Indicators, Codes, and Messages

Removing and Replacing Parts

Jumpers and Connectors

Using the System Setup Program

Notes, Notices, and Cautions

Information in this document is subject to change without notice.

©2002-2004DellInc.Allrightsreserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks of Dell Inc. Intel is a registered trademark and Xeon is a

trademark of Intel Corporation; Microsoft, , MS-DOS Windows, and Windows NT are registered trademarks of Microsoft Corporation; Novell and NetWare are

registered trademarks of Novell, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any

proprietary interest in trademarks and trade names other than its own.

Initial release: 19 Aug 2002

Last revised: 22 Jul 2004

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Basic Troubleshooting

Dell™PowerEdge™2600SystemsServiceManual

Initial User Contact

External Visual Inspection

Observing the Boot Routine

Internal Visual Inspection

Running the System Diagnostics

Using the System Diagnostics

Using the Device Groups Menu

Device Groups Menu Options

Error Messages

The basic troubleshooting procedures can help you diagnose a system problem. These procedures can often reveal the source of a problem or indicate the

correct starting point for servicing the system. See your Installation and Troubleshooting Guide for more detailed instructions for troubleshooting your system.

A brief explanation of how to load and start the system diagnostics can be found in "Running the System Diagnostics."

Perform the following procedures in the order presented.

Initial User Contact

When you first contact a user who has a problem, ask the user to describe the problem and the conditions under which it occurs. After the user describes the

problem, perform the following steps:

1. Ask the user to back up any data on the hard drive if the system's condition permits. See the documentation provided with the operating system or

applications software for information about backing up data.

2. Ask the user to try to duplicate the problem by repeating the operations he or she was performing at the time the problem occurred.

Can the user duplicate the problem?

Yes. Proceed to step 3.

No. Proceed to the next section, "External Visual Inspection."

3. Observe the user to determine if he or she is making an error, such as typing an incorrect key combination or entering a command incorrectly.

Is the problem a result of user error?

Yes. Instruct the user in the proper procedure or direct the user to the appropriate user documentation for the correct procedure.

No. Proceed to "External Visual Inspection."

External Visual Inspection

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the system, monitor, or other

peripherals (such as a keyboard, mouse, or other external equipment). A quick check of all the switches, controls, and cable connections can easily solve these

problems.

To perform the external visual inspection, perform the following steps:

1. Inspect the status indicators that can signify component malfunction.

2. Turn off the system, the monitor (if attached), and all peripherals.

3. Verify that all power cables are properly connected to the system, the monitor and peripherals, and their power sources.

4. Inspect connections to any attached devices including network cables, keyboard, monitor, mouse (if used), or keyboard/video/mouse (KVM) switch (if

used), as well as any devices attached to the serial port.

5. Inspect all external monitor controls for any obvious damage or improper settings (if used). For proper settings of the video monitor controls, see the

documentation for the monitor.

6. Inspect the keyboard (if used) to ensure that no keys are sticking. If keys are sticking, it may be necessary to replace the keyboard.

7. -Inspect the exterior of the system, including all controls and indicators, and all user accessible data storage devices for any signs of physical damage.