HP Deskjet D2430 Manual
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HP Deskjet D2400 Printer series
HP Photosmart Software Help
© 2007 Hewlett-Packard Development
Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Microsoft, MS, MS-DOS, and Windows
are registered trademarks of Microsoft
Corporation.
TrueType is a U.S. trademark of Apple
Computer, Inc.
Adobe, AdobeRGB, and Acrobat are
trademarks of Adobe Systems
Incorporated.
Terms and conventions
The following terms and conventions
are used in this user's guide.
Terms
The HP Deskjet printer is also referred
to as the HP Deskjet, HP printer, or
printer.
Cautions and warnings
A Caution indicates possible damage
to the HP Deskjet printer or to other
equipment. For example:
CAUTION: Do not touch the print
cartridge ink nozzles or copper
contacts. Touching these parts will
result in clogs, ink failure, and bad
electrical connections.
A Warning indicates possible harm to
you or to others. For example:
WARNING! Keep both new and
used print cartridges out of the
reach of children.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's Web
site at: www.hp.com/accessibility.
Contents
1 Welcome....................................................................................................................................5
2 Special features........................................................................................................................7
3 Get started
The printer at a glance................................................................................................................8
Buttons and lights.......................................................................................................................9
Power button and light........................................................................................................10
Cancel button.....................................................................................................................10
Photosmart Essential button...............................................................................................11
Paper tray.................................................................................................................................11
Unfold the paper tray..........................................................................................................11
Use the paper tray..............................................................................................................13
Fold the paper tray.............................................................................................................13
Print cartridges..........................................................................................................................15
Replace print cartridges......................................................................................................16
Ink-backup mode......................................................................................................................16
Ink-backup mode output.....................................................................................................17
Exit ink-backup mode.........................................................................................................17
4 Connect the printer
USB..........................................................................................................................................18
5 Print using the Photosmart Essential button
About the Photosmart Essential button....................................................................................19
About the HP Photosmart Software..........................................................................................19
6 Print photos
Print borderless photos.............................................................................................................20
Print photos with a border.........................................................................................................22
HP Real Life Technologies photo fix........................................................................................24
Photo print cartridge.................................................................................................................24
Exif Print...................................................................................................................................25
Store and handle photo paper..................................................................................................25
Save money when printing photos...........................................................................................26
7 Print other documents
Print e-mail................................................................................................................................27
Print documents........................................................................................................................28
Print letters................................................................................................................................29
Print envelopes.........................................................................................................................30
Print postcards..........................................................................................................................31
Print index cards and other small media..................................................................................32
Print labels................................................................................................................................33
Print CD/DVD tattoos................................................................................................................34
Print transparencies..................................................................................................................35
1
Print brochures.........................................................................................................................35
Print greeting cards..................................................................................................................36
Print booklets............................................................................................................................37
Print posters..............................................................................................................................39
Print iron-on transfers...............................................................................................................40
8 Printing tips
Print a test page.......................................................................................................................42
Printing shortcuts......................................................................................................................42
Create printing shortcuts....................................................................................................43
Set the page order....................................................................................................................43
Fast/Economical printing..........................................................................................................44
Print multiple pages on a single sheet of paper........................................................................44
Print in grayscale......................................................................................................................44
Two-sided printing....................................................................................................................45
Print preview.............................................................................................................................45
Set a custom paper size...........................................................................................................46
Select a paper type...................................................................................................................46
Change the print speed or quality.............................................................................................46
Print resolution..........................................................................................................................47
Maximum dpi............................................................................................................................47
Resize a document ..................................................................................................................48
Bound two-sided documents....................................................................................................48
9 Printer software
Make the HP Deskjet the default printer...................................................................................50
Set default print settings...........................................................................................................50
Printer Properties dialog box....................................................................................................51
What's This? help.....................................................................................................................52
Ink Status window.....................................................................................................................52
Download printer software updates..........................................................................................53
10 Maintenance
Install print cartridges...............................................................................................................54
Print cartridge combinations...............................................................................................54
Selection numbers..............................................................................................................54
Printing with one print cartridge..........................................................................................55
Installation instructions.......................................................................................................55
Align print cartridges.................................................................................................................57
Automatically clean print cartridges..........................................................................................57
Calibrate color...........................................................................................................................58
View estimated ink levels.........................................................................................................58
Maintain the printer body..........................................................................................................59
Remove ink from your skin and clothing...................................................................................59
Manually clean print cartridges.................................................................................................59
Maintain print cartridges...........................................................................................................60
Print cartridge storage and handling...................................................................................61
Print cartridge protector......................................................................................................61
Printer Toolbox.........................................................................................................................62
2
11 Troubleshooting
Error messages........................................................................................................................63
Print cartridge error messages...........................................................................................63
Other error messages.........................................................................................................64
Installation problems.................................................................................................................64
Power light is on or flashing......................................................................................................66
What the flashing light means............................................................................................67
If an error message appears..............................................................................................67
If no error message appears..............................................................................................67
Printer does not print................................................................................................................67
Verify the following.............................................................................................................67
Check the printer cable connection....................................................................................68
Printer is stalled..................................................................................................................69
If the printer still does not print...........................................................................................69
Document prints slowly.............................................................................................................69
Print cartridge problems...........................................................................................................70
Paper problems........................................................................................................................73
Paper jam...........................................................................................................................73
Out of paper message........................................................................................................75
Printer prints on multiple sheets at once............................................................................75
Photos do not print correctly.....................................................................................................76
Check the paper tray..........................................................................................................76
Check the printer properties...............................................................................................76
Problems with borderless documents.......................................................................................76
Borderless printing guidelines............................................................................................76
Image is printed at an angle...............................................................................................77
Fading occurs on the edges of a photo..............................................................................77
Photo has an unwanted border..........................................................................................77
For small photo paper...................................................................................................78
For small photo paper with a tear-off tab......................................................................78
Print quality is poor...................................................................................................................79
Document is misprinted............................................................................................................80
Text and images are misaligned.........................................................................................81
Document is printed off-center or at an angle....................................................................81
Parts of the document are missing or printed in the wrong place.......................................81
Envelope is printed at an angle..........................................................................................81
Document does not reflect the new print settings ..............................................................81
If you continue to have problems..............................................................................................82
A HP support
Ink cartridge warranty information............................................................................................84
Support process.......................................................................................................................84
HP support by phone................................................................................................................85
Phone support period.........................................................................................................85
Placing a call.......................................................................................................................85
After the phone support period...........................................................................................85
B Order supplies
Order paper or other media......................................................................................................86
Order print cartridges................................................................................................................86
Order other supplies.................................................................................................................86
Contents
3
C Technical information
Printer specifications................................................................................................................88
Environmental product stewardship program...........................................................................88
Paper use...........................................................................................................................89
Plastics...............................................................................................................................89
Material safety data sheets.................................................................................................89
Recycling program..............................................................................................................89
HP inkjet supplies recycling program.................................................................................89
Energy consumption...........................................................................................................89
Disposal of Waste Equipment by Users in Private Households in the European Union....90
Regulatory notices....................................................................................................................91
FCC statement....................................................................................................................91
LED indicator statement.....................................................................................................91
Notice to users in Korea.....................................................................................................91
VCCI (Class B) compliance statement for users in Japan..................................................91
Notice to users in Japan about power cord........................................................................92
Index..............................................................................................................................................93
4
1 Welcome
Welcome to the HP Deskjet D2400 Printer series Help. For details on how to use your
computer and the printer together, see the following table and select an appropriate topic.
You can also use the table of contents pane on the left to locate information.
NOTE: For information about installing the software, see the Setup Guide that came
with the printer.
Section Description
Special features Learn about some of the printer's special features.
Get started Learn how to operate the printer and use and replace the print
cartridges.
Connect the printer Learn how to connect the printer to your computer.
Print using the Photosmart
Essential button
Open the HP Photosmart Software and access the HP imaging
features.
Print photos Learn how to print photos, adjust the appearance of photos
before you print, install a photo print cartridge, store and handle
photo paper, and share photos with friends and family.
Print other documents Learn how to print a variety of documents, including e-mail,
greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.
Printing tips Learn how to use printing shortcuts, select a paper type, change
the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.
Printer software Learn how to make the HP Deskjet the default printer, set default
print settings, and download printer software updates.
Maintenance Learn how to install and care for print cartridges, view how much
ink is left in a print cartridge, print a test page, and remove ink
stains.
Troubleshooting Find a solution to a hardware or software problem.
HP support Find out how to contact HP support.
Order supplies Order supplies for the printer.
Welcome 5
Section Description
Specifications Learn about the paper capacity, requirements, and other
specifications for the printer.
HP inkjet supplies recycling
program
Find out how to recycle print cartridges.
Chapter 1
(continued)
6 Welcome
2 Special features
Congratulations! You have purchased an HP Deskjet printer that is equipped with several
exciting features:
•User friendly: Easy to install and operate.
•Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using
the borderless printing feature.
•Ink level indicator: Know the approximate ink level of each print cartridge with the
onscreen Ink Status window. For information, see View estimated ink levels.
•Ink-backup mode: Continue printing with one print cartridge when the other print
cartridge has run out of ink. For information, see Ink-backup mode.
•Photosmart Essential button: Use the Photosmart Essential button to open the
HP Photosmart Software, which provides a fast and easy way to make prints of your
photos.
Special features 7
3 Get started
• The printer at a glance
• Buttons and lights
• Paper tray
• Print cartridges
• Ink-backup mode
The printer at a glance
Click the links below to learn about the printer features.
1Buttons and lights
2Paper tray
1Print cartridges
8 Get started
1USB port
Buttons and lights
Use the printer buttons to turn the printer on and off, cancel a print job, and open the
HP Photosmart Software. The printer lights give you visual cues about the status of the
printer.
1Power button and light
2Cancel button
3Photosmart Essential button
Buttons and lights 9
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1 Power button and light
The Power light flashes when the printer is processing.
CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.
Cancel button
The printer has a Cancel button.
1 Cancel button
Pressing the Cancel button cancels the current print job or print cartridge alignment job.
NOTE: Pressing the Print Cancel a second time causes the printer to resume
printing.
Chapter 3
10 Get started
Photosmart Essential button
Use the Photosmart Essential button to open the HP Photosmart Software.
1 Photosmart Essential button
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving,
viewing, and sharing your photos.
Paper tray
For information about the paper tray, select one of these topics.
• Unfold the paper tray
• Use the paper tray
• Fold the paper tray
Unfold the paper tray
To unfold the paper tray
1. Raise the printer cover.
Paper tray 11
2. Lower the paper tray.
3. Pull out the tray extension.
4. If you are printing in the Fast Draft mode, fold out the tray extension stop.
Chapter 3
12 Get started
5. Lower the printer cover.
Use the paper tray
Print on different sizes of media by sliding the paper guide to the right or to the left. The
printer deposits printed pages on the top of the paper tray.
Fold the paper tray
To fold the paper tray
1. Remove paper or other media from the paper tray.
2. If the tray extension stop is folded out, fold it back in.
Paper tray 13
3. Push the tray extension into the paper tray.
4. Raise the printer cover.
5. Raise the paper tray.
Chapter 3
14 Get started
6. Lower the printer cover.
Print cartridges
Three print cartridges can be used with the printer.
1 Black print cartridge
2 Tri-color print cartridge
3 Photo print cartridge
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
For information on ordering print cartridges, see Order supplies.
For information about using the print cartridges, see the following topics:
• Use print cartridges
• Replace print cartridges
Use print cartridges
The print cartridges can be used in the following ways:
•Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.
•Quality color photos: For more vibrant colors when printing color photographs or
other special documents, remove the black print cartridge and install a photo print
cartridge. The photo print cartridge, in combination with the tri-color print cartridge,
provides you with virtually grain-free photos.
Print cartridges 15
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
• Selection number label: Look at the label on the print cartridge that you are replacing.
1 Selection number label
• Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
• Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more
information, see Ink-backup mode.
For information about installing a replacement print cartridge, see Installation instructions.
Ink-backup mode
In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge cradle.
NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
Chapter 3
16 Get started
To remove plastic tape from a print cartridge
▲Hold the print cartridge so that the copper strips are on the bottom and facing toward
the printer, and then carefully remove the plastic tape.
1 Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
For more information about ink-backup mode, see the following topics:
• Ink-backup mode output
• Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge Result
Black print cartridge Colors print as grayscale.
Tri-color print cartridge Colors print but black is grayed and is not a true black.
Photo print cartridge Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
For information about installing a print cartridge, see Installation instructions.
Ink-backup mode 17
4 Connect the printer
• USB
USB
The printer connects to the computer with a universal serial bus (USB) cable.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that
came with the printer.
NOTE: A USB cable might not be packaged with your printer.
18 Connect the printer
5 Print using the Photosmart
Essential button
To quickly print photos, use the Photosmart Essential button.
• About the Photosmart Essential button
• About the HP Photosmart Software
About the Photosmart Essential button
The Photosmart Essential button is located on the front panel of the printer. When you
press the button, the HP Photosmart Software is opened on your computer.
1 Photosmart Essential button
About the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving,
viewing, and sharing your photos.
NOTE: If the HP Photosmart Software is not installed on your computer, a message
is displayed when you press the Photosmart Essential button. For more information,
see I pressed the Photosmart Essential button, but nothing happens.
For more information on using the HP Photosmart Software:
• Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
• If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Print using the Photosmart Essential button 19
6 Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Print a borderless photo. Print a photo with a border.
Learn how to perform other photo printing tasks
• Use the photo print cartridge for great colors and virtually grain-free photos.
• Print an Exif Print-formatted photo if you have Exif Print-enabled software.
• Prevent photo paper from curling by following the photo paper storage and handling
guidelines.
• Use HP Everyday Photo Paper to save money and ink when printing photos.
Print borderless photos
To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm
with 1.25 cm tab). The photo prints without borders on three sides and with a small border
on the bottom edge that you tear off to make the photo completely borderless.
Guidelines
• Use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab).
• Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
For more information, see Ink-backup mode.
• Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
20 Print photos
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing away
from the printer.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
•Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
•Paper Type: An appropriate photo paper type
•Paper Size: An appropriate borderless photo paper size
•Orientation: Portrait or Landscape
Print borderless photos 21
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print photos with a border
Guidelines
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
Chapter 6
22 Print photos
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.
To change the HP Real Life Technologies setting
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Photo print cartridge
The photo print cartridge, when used in conjunction with the tri-color print cartridge,
provides virtually grain-free photos. It offers exceptional fade resistance for photos that
are printed on HP Premium Plus Photo Paper.
The photo print cartridge can be purchased separately if it is not included with your printer.
To install the photo print cartridge
▲To install the photo print cartridge, remove the black print cartridge from the printer,
and then install the photo print cartridge in the right side of the print cartridge cradle.
NOTE: To learn how to install a print cartridge, see Installation instructions. To
protect a print cartridge when it is not in the printer, follow the Maintain print
cartridges guidelines.
To use the photo print cartridge
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click either Photo Printing-Borderless or Photo
Printing-with white borders.
Chapter 6
24 Print photos
Handling
• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the
print quality to Best or Maximum dpi.
Chapter 6
26 Print photos
7 Print other documents
E-mail Documents Letters Envelopes
Postcards Index cards Labels CD/DVD tattoos
Transparencies Brochures Greeting cards Booklets
Posters Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with printing tips.
Printer software: Learn about the printer software.
Print e-mail
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
Print other documents 27
3. Push the paper into the printer until it stops.
NOTE: Depending on the paper size, the paper might extend over the edge of
the tray.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
•Paper Type: Plain paper
•Paper Size: An appropriate paper size
4. Select the following print settings:
•Print Quality if you want a print quality other than Normal
•Print On Both Sides if you want to print on both sides of the paper
For more information, see Two-sided printing.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print letters
Guidelines
• For information about printing an envelope for your letter, see envelopes.
• Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
NOTE: If you are using letterhead paper, the letterhead should face down and
point toward the printer.
Print letters 29
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
•Paper Type: Plain paper
•Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print envelopes
Guidelines
• Avoid using envelopes that have the following features:
• Clasps or windows
• Thick, irregular, or curled edges
• Shiny or embossed coatings
• Wrinkles, tears, or other damage
• You can print a single envelope or multiple envelopes.
• Align the envelope edges before inserting the envelopes in the paper tray.
• Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the envelopes in the right side of the tray. The side to be printed on should face
down. The flap should be on the left side.
Chapter 7
30 Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
•Paper Type: Click More, click Specialty Papers, and then select an appropriate
card type.
•Print Quality: Normal or Best
•Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out of paper message for help
in resolving the problem.
Print index cards and other small media
Guidelines
Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
•Paper Type: Plain paper
•Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Chapter 7
32 Print other documents
NOTE: If an out-of-paper message is displayed, see Out of paper message for help
in resolving the problem.
Print labels
Guidelines
• Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.
• Use only full sheets of labels.
• Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.
• Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-size
sheets).
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the label sheets to separate them, and then align the edges.
3. Place the label sheets in the right side of the tray. The label side should face down.
4. Push the sheets into the printer until they stop.
5. Slide the paper guide firmly against the edge of the sheets.
Print
NOTE: If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
•Paper Type: Plain paper
•Paper Size: An appropriate paper size
4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print labels 33
Print transparencies
Guidelines
• For great results, use HP Premium Inkjet Transparency Film.
• Do not exceed the paper tray capacity: 20 transparencies.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the transparencies in the right side of the tray. The side to be printed should
face down and the adhesive strip should face up and toward the printer.
3. Carefully push the transparencies into the printer until they stop, so that the adhesive
strips do not catch on one another.
4. Slide the paper guide firmly against the edge of the transparencies.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
•Paper Type: Click More, and then select an appropriate transparency film.
•Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print brochures
Guidelines
• Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.
• Do not exceed the paper tray capacity: 30 sheets of brochure paper.
Print transparencies 35
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Specify the following print settings:
•Print Quality: Best
•Paper Type: Click More, and then select an appropriate HP inkjet paper.
•Orientation: Portrait or Landscape
•Size: An appropriate paper size
•Two-sided printing: Manual
For more information, see Two-sided printing.
4. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print greeting cards
Greeting cards
• Unfold prefolded cards, and then place them in the paper tray.
• For great results, use HP Greeting Card Paper.
• Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the greeting cards to separate them, and then align the edges.
3. Place the greeting cards in the right side of the tray. The side to be printed on should
face down.
Chapter 7
36 Print other documents
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
Print
NOTE: If your software program includes a greeting card printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
•Print Quality: Normal
•Paper Type: Click More, and then select an appropriate card type.
•Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print booklets
Booklet printing automatically arranges and resizes the pages of a document so that when
the document is folded into a booklet, the page order is correct.
For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:
Guidelines
Do not exceed the paper tray capacity: 80 sheets of paper.
Print booklets 37
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, select one of the following binding options:
•Left Edge Booklet
•Right Edge Booklet
5. Select any other print settings that you want, and then click OK.
6. When prompted, reload the printed pages in the paper tray as shown below.
7. Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Chapter 7
38 Print other documents
Print posters
Guidelines
• For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.
• Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
•Paper Type: Plain paper
•Orientation: Portrait or Landscape
•Size: An appropriate paper size
3. Click the Advanced tab, and then click Printer Features.
4. In the Poster Printing drop-down list, select the number of sheets for the poster.
5. Click the Select Tiles button.
Print posters 39
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
•Print Quality: Normal or Best
•Paper Type: Click More, click Specialty Papers, and then click Other specialty
paper.
•Size: An appropriate paper size
3. Click the Advanced tab.
4. Click Printer Features, and then set Mirror Image to On.
NOTE: Some iron-on transfer software programs do not require you to print a
mirror image.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print iron-on transfers 41
8 Printing tips
Check your printer
•Connect the printer to your computer.
•Print a test page.
Save time
• Use the Printing Shortcuts tab.
• Set the order that the pages print.
Save money
• Use Fast/Economical printing.
• Print multiple pages on a single sheet of paper.
• Print in grayscale.
• Print a two-sided document.
• Use HP Everyday Photo Paper to save money and ink when printing photos.
Enhance the quality of prints
•Preview the document before printing it.
• Print on a custom paper size.
•Select a paper type.
• Change the print speed and quality.
• View the print resolution.
• Achieve the highest printing resolution with Maximum dpi.
•Resize the document as needed.
Print a test page
You can print a test page to verify that the printer can print from the computer correctly.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
42 Printing tips
To set the page order
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
4. Select one of the following Page Order options:
•Front to back: Prints the first page of the document last. This setting saves time
because you do not have to reorder the printed pages. It is the appropriate setting
for most print jobs.
•Back to front: Prints the last page of the document last.
5. Select any other print settings that you want, and then click OK.
Fast/Economical printing
Use Fast/Economical printing to produce draft-quality printouts quickly.
To use Fast/Economical printing
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Fast/Economical Printing.
4. Specify the print settings that you want, and then click OK.
Print multiple pages on a single sheet of paper
Use the printer software to print multiple pages of a document on a single sheet of paper.
The printer software automatically resizes the document text and images to fit on the
printed page.
To print multiple pages on a single sheet of paper
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Pages Per Sheet drop-down list, select the number of pages that you want to
appear on each sheet of paper.
4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.
5. Select any other print settings that you want, and then click OK.
Print in grayscale
To print in grayscale
1. Open the Printer Properties dialog box.
2. Click the Color tab.
3. Click Print In Grayscale.
4. In the Print In Grayscale drop-down list, select an option.
5. Select any other print settings that you want, and then click OK.
Chapter 8
44 Printing tips
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, click Manually.
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages with the
printed side facing up.
7. Click Continue to print the even-numbered pages.
To create a two-sided document with a binding, see Bound two-sided documents.
General Everyday printing
Use General Everyday printing to print documents quickly.
•Documents
•E-mail
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.
To preview a printed document
1. Open the Printer Properties dialog box.
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
Two-sided printing 45
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
• Click OK to print the document.
• Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Set a custom paper size
Use the Custom Paper Size dialog box to print on a special paper size.
NOTE: This feature is not available for all paper types.
To define a custom paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Size drop-down list, select Custom.
The Custom Paper Size dialog box is displayed.
4. In the Name box, type a name for the custom paper size.
5. In the Width and Length boxes, type the dimensions of the custom paper size.
The minimum and maximum dimensions are displayed beneath Width and Length.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom Paper Size dialog box.
9. To use the custom paper size, select its name in the Size drop-down list.
Select a paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
To select a specific paper type
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that you
want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Change the print speed or quality
The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
Chapter 8
46 Printing tips
Print quality settings
•Fast Draft produces draft-quality output at the fastest printing speed, while using the
least amount of ink.
•Fast Normal produces higher quality output than the Fast Draft setting and prints
more quickly than the Normal setting.
•Normal provides the best balance between print quality and speed and is appropriate
for most documents.
•Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.
•Maximum dpi optimizes the dots per inch (dpi) that the HP Deskjet prints. Printing in
maximum dpi takes longer than printing with other settings and requires a large
amount of disk space. For more information, see Maximum dpi.
To select a print quality and speed
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
5. Click the Resolution button to view the print resolution dpi.
Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A
photo print cartridge can be purchased separately if it is not included with the
HP Deskjet.
Print resolution 47
To print in Maximum dpi mode
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
4. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP Deskjet printer will print, click
Resolution.
5. Select any other print settings that you want, and then click OK.
Resize a document
Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.
For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.
To resize a document for a different paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.
Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.
To print a two-sided document with a book binding
▲Follow the instructions for basic two-sided printing.
To print a two-sided document with a tablet binding
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Two-sided printing drop-down list, click Manual.
4. Select the following check boxes:
•Flip Pages Up
•Preserve Layout
Chapter 8
48 Printing tips
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages, with the
printed side facing up according to the document orientation, portrait or landscape.
Figure 8-1 Portrait
Figure 8-2 Landscape
7. Click Continue to print the even-numbered pages.
Presentation printing
Use Presentation printing to print high-quality documents, including:
•Letters
•Brochures
•Transparencies
Presentation printing 49
To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.
To change the default print settings
1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows
taskbar.
1 HP Digital Imaging Monitor icon
The HP Solution Center is displayed.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
3. Make changes to the print settings, and then click OK.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
Printer Properties dialog box 51
NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Ink Status window
The Ink Status window is displayed each time the printer prints a file. The window displays
the approximate ink level of each print cartridge. To close the Ink Status window, click
Close.
NOTE: This feature might not be available in your operating environment.
Print cartridge information and ordering
For print cartridge information and to link to HP's Web site for ordering print cartridges,
click the Print Cartridge Information button.
Displaying the Ink Status window
If you do not want the Ink Status window to appear when you print, select the Do not
show this again check box in the lower-left corner of the window.
If you previously chose not to show the Ink Status window but now want it to appear when
you print, follow these steps:
1. For Windows 2000, click Start, and then click Settings. For Windows XP, click
Start, and then click Printers and Faxes.
A list that includes the printers installed on your computer is displayed.
2. Highlight the printer name, and then right-click to display a list of options.
3. Click Properties.
The Printer Properties dialog box is displayed.
4. Click the Device Settings tab.
5. For Display Ink Status Window, click On, and then click OK.
Chapter 9
52 Printer software
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is displayed.
3. Click Next.
HP Update searches the HP Web site for printer software updates.
• If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the
HP Update window.
• If the computer does not have the most recent version of the printer software
installed, a list of options to download later versions of the software is displayed
in the HP Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart Software
Installing the printer software update you download from the HP Web site does not update
the HP Photosmart Software you might have installed on the computer. For information
about updating the HP Photosmart Software, see the HP Photosmart Help.
Download printer software updates 53
10 Maintenance
• Install print cartridges
• Align print cartridges
• Automatically clean print cartridges
• Calibrate color
• View estimated ink levels
• Maintain the printer body
• Remove ink from your skin and clothing
• Manually clean print cartridges
• Maintain print cartridges
• Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge cradle.
• Print cartridge combinations
• Selection numbers
• Printing with one print cartridge
• Installation instructions
Print cartridge combinations
Choose the right cartridge combination
Choose the best combination of cartridges for your print job:
• Everyday printing: Use a black cartridge along with a tri-color cartridge.
• Color photos: Use a photo cartridge along with a tri-color cartridge.
Always install the tri-color print cartridge in the left side of the print cartridge cradle.
Install the black or photo print cartridge in the right side of the print cartridge cradle.
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
For information on ordering print cartridges, see Order supplies.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
54 Maintenance
You can find the selection number in three places:
• Selection number label: Look at the label on the print cartridge that you are replacing.
1 Selection number label
• Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
• Print Cartridge Information dialog box: For a list of print cartridge selection numbers,
open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print
Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see
Ink-backup mode.
Installation instructions
To install a print cartridge
1. Press the Power button to turn on the printer.
2. Open the printer cover.
The print cartridge cradle moves to the center of the printer.
3. Push down on the print cartridge.
Install print cartridges 55
4. Slide the print cartridge out of the cradle.
1 Press the Power button
2 Open the printer cover
3 Push down on the print cartridge
4 Slide the print cartridge out of the cradle
5. Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1 Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
1 Ink nozzles
2 Copper contacts
Chapter 10
56 Maintenance
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see www.hp.com/go/inkusage.
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1. Turn off the HP Deskjet, and then disconnect the power cord.
2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION: Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge cradle slides. Noise is normal
when the cradle moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface Remedy
Skin Wash the area with an abrasive soap.
White fabric Wash the fabric in cold water and use chlorine bleach.
Color fabric Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
• Distilled water (tap water can contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
Maintain the printer body 59
To prepare to clean
1. Open the HP Deskjet cover.
2. Wait until the print cartridge cradle moves to the center of the HP Deskjet and is idle
and quiet.
3. Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1 Ink nozzles (do not touch)
2 Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see Installation instructions.
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
• Print cartridge storage and handling
• Print cartridge protector
Chapter 10
60 Maintenance
Print cartridge storage and handling
Follow these guidelines to help maintain HP print cartridges and ensure consistent print
quality:
• Install the cartridge on or before the Install by date, which is printed on the cartridge
package.
• When you remove a photo print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out. If you do not have a print cartridge
protector, you can use an airtight plastic container to protect your print cartridge. For
more information, see Installation instructions.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Print cartridge protector
If you have purchased an HP photo print cartridge, you can store it in the protector that
comes with the print cartridge. If you do not have a print cartridge protector, you can use
an airtight plastic container to protect your print cartridge.
To insert the print cartridge into the print cartridge protector
▲Slide the print cartridge at a slight angle into the protector, and snap it securely in
place.
Maintain print cartridges 61
To remove the print cartridge from the print cartridge protector
1. Press down and back on the top of the protector to release the print cartridge.
2. Slide the print cartridge out of the protector.
CAUTION: Do not drop the print cartridge. Dropping the print cartridge can
damage it.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•Align the print cartridges
•Clean the print cartridges
•Calibrate color
•Print a test page
•View estimated ink levels
To open the printer Toolbox
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
Chapter 10
62 Maintenance
11 Troubleshooting
• Error messages
• Installation problems
• Power light is on or flashing
• Printer does not print
• Document prints slowly
• Print cartridge problems
• Paper problems
• Photos do not print correctly
• Problems with borderless documents
• Print quality is poor
• Document is misprinted
• I pressed the Photosmart Essential button, but nothing happens
• If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
• Print cartridge error messages
• Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect or missing print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in Incorrect or missing print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in Print cartridge is faulty or not installed properly to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in Printer is
stalled.
Troubleshooting 63
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot"
message to resolve the problem.
"Printing in ink-backup mode" message
If you receive this error message, follow the instructions in "Printing in ink-backup mode"
message.
Other error messages
If you receive an error message, follow these directions.
Out of paper message
If you receive an out of paper message, follow the guidelines in Out of paper message.
"There was an error writing to USB port" message
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
"Two-way communication cannot be established" or "Printer not responding"
message
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
• Installation program stops
• "Unknown Device" message displays
• Printer name does not appear
If you continue to have problems, visit HP Technical Support at www.hp.com/support.
Installation program stops
Cause: If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Chapter 11
64 Troubleshooting
Printer name does not appear
Solution: If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
2. Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE: If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4. Restart the antivirus program.
Power light is on or flashing
1 Power light
Chapter 11
66 Troubleshooting
• The printer is turned on.
• The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see Print cartridges and Installation instructions.
• The paper or other media is correctly loaded in the paper tray.
• The printer cover is closed.
• The rear access door is attached.
Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
• Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
• Check the USB cable. If you are using an older cable, it might not be working properly.
If you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn your printer off and then on again.
• If you are connecting the printer through a USB hub, make sure the hub is turned on.
If the hub is on, try connecting the printer directly to your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn your printer off and then on again.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Clear the print queue
Cause: When you start a print job, it is sent to a list called the “print queue.” If the
printer stops printing before the job is complete, the print job might be stalled in the
print queue.
Solution:
To resolve a print job that is stalled in the queue
1. For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
2. Double-click the name of the HP Deskjet printer.
3. Click the Printer menu, and then click Pause Printing.
4. Click the Printer menu again, and then click Cancel All Documents.
5. Click Yes to confirm the cancellation.
6. Click the Printer menu, and then uncheck Pause Printing.
7. If there are still documents in the list, restart the computer.
8. After restarting, if there are still documents in the list, repeat steps 1 – 6.
Chapter 11
68 Troubleshooting
After resolving a print job that is stalled in the print queue, the print queue still might
not be clear. In that situation, you need to stop and then restart the print service.
To stop and restart the print service
1. For Windows 2000, click Start, click Control Panel, and then click
Administrative Tools. For Windows XP, click Start, click Control Panel, click
Performance and Maintenance, and then click Administrative Tools.
2. Double-click Services, and then double-click Print Spooler.
3. Click Stop, and then click Start to restart the print service.
4. Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then disconnect
the power cable from the back of the printer.
CAUTION: First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1. Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2. Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see Installation instructions.
3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4. Check for and clear any paper jam.
For more information, see Paper jam.
5. Lower the printer cover.
6. Connect the power cable to the back of the printer, and then turn on the printer.
If the printer still does not print
1. Select the topic below that best describes the problem:
•Paper jam
•Out of paper message
•Printer is stalled
2. If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
If the printer prints slowly, there could be several reasons. For more information, check
the following topics:
• Multiple software programs are open
• Complex documents, graphics, or photos are printing
• Best or Maximum dpi print mode is selected
Document prints slowly 69
• Printer is in ink-backup mode
• Printer software is outdated
• Computer does not meet system requirements
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1. Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the reference guide that came with the printer.
2. Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
If the printer slows down or cannot print, there could be a problem with the print cartridge.
For more information, check the following topics:
• Incorrect or missing print cartridge
• Print cartridge is faulty or not installed properly
• "Print cartridge is in the wrong slot" message
• Low on ink
• "Printing in ink-backup mode" message
Chapter 11
70 Troubleshooting
Incorrect or missing print cartridge
Cause: If the correct print cartridges have not been installed or if the print cartridges
are missing, the printer cannot print.
Solution:
To verify and install the correct print cartridges
1. Open the printer cover.
2. Read the selection number on the print cartridge label.
1 Selection number
3. Check the list of print cartridges that can be used in the printer.
a. Open the printer Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4. If the print cartridge selection number is correct, try cleaning the print cartridge.
For more information, see Manually clean print cartridges.
5. If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see Installation instructions.
6. Close the printer cover.
If the Power light is not flashing, then the problem is fixed.
If the Power light is flashing, visit HP Technical Support at www.hp.com/support.
Print cartridge is faulty or not installed properly
Cause: The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Print cartridge problems 71
Printer does not feed paper
Solution: Try one or more of the following solutions:
• Reduce the number of sheets in the paper tray.
• Remove the paper from the paper tray, and then reload it.
• Use a different type of paper.
Out of paper message
Follow the appropriate steps for the condition that exists.
• If the paper tray is loaded
• If the paper tray is empty
If the paper tray is loaded
1. Verify the following:
• A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
• The paper tray is not overly full.
• The paper stack is touching the back of the paper tray.
2. Slide the paper guide so that it fits firmly against the edge of the paper.
3. Click Continue to resume printing.
If the paper tray is empty
1. Load paper in the paper tray.
2. Push the paper forward until it stops.
3. Slide the paper guide so that it fits firmly against the edge of the paper.
4. Click Continue to resume printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
• Paper weight
• Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Paper problems 75
Photos do not print correctly
If your photos do not print correctly, check the paper tray or printer properties.
• Check the paper tray
• Check the printer properties
Check the paper tray
1. Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
Tab Setting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Problems with borderless documents
If you are having problems with printing borderless documents and photos, observe the
guidelines and check the solutions in the following topics:
• Borderless printing guidelines
• Image is printed at an angle
• Fading occurs on the edges of a photo
• Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see Ink-backup mode.
Chapter 11
76 Troubleshooting
Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1. Remove all paper from the paper tray.
2. Load the photo paper correctly in the paper tray.
3. Verify that the paper guide fits firmly against the edge of the paper.
4. Follow loading instructions for the paper type.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
paper.
Photo has an unwanted border
• For small photo paper
• For small photo paper with a tear-off tab
Problems with borderless documents 77
Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see Select a paper type.
• Print and evaluate a self-test.
For more information, see Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see Manually clean print cartridges.
• Replace the print cartridge. For more information, see Replace print cartridges.
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/
support.
This section contains the following topics:
• Faded prints with ink streaks
• Prints are faded
• Blank pages print
Faded prints with ink streaks
Solution: If your printed pages faded or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned. For more information,
see View estimated ink levels and Automatically clean print cartridges.
Prints are faded
Solution:
• Verify that neither of the print cartridges is low on ink.
For more information, see View estimated ink levels. If a print cartridge is low on
ink, consider replacing the print cartridge. For the correct part numbers, see the
reference guide that came with the printer.
• Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing
with only the tri-color print cartridge. Insert a black print cartridge, in addition to
the tri-color print cartridge, for optimal black print quality.
Print quality is poor 79
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1 Remove plastic tape
• Consider selecting a higher print quality.
Blank pages print
Solution:
• The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1 Remove plastic tape
• The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see View estimated ink levels.
Document is misprinted
If your document does not print correctly, check the following topics to see how the issues
might be resolved:
• Text and images are misaligned
• Document is printed off-center or at an angle
• Parts of the document are missing or printed in the wrong place
Chapter 11
80 Troubleshooting
• Envelope is printed at an angle
• Document does not reflect the new print settings
Text and images are misaligned
If the text and images on your printouts are misaligned, then align the print cartridges.
Document is printed off-center or at an angle
1. Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
2. Verify that the paper guide fits firmly against the edge of paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties dialog box and confirm the following options:
Tab Setting
Features
Portrait or Landscape: Verify the appropriate
orientation.
Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by the
software program print settings. Select the appropriate print settings from within the
software program.
Envelope is printed at an angle
1. Slide the flap inside the envelope before loading it in the printer.
2. Confirm that the paper guide fits firmly against the edge of the envelope.
3. Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
I pressed the Photosmart Essential button, but nothing happens
Cause: The HP Photosmart Software is not installed.
Document is misprinted 81
Solution: Install the HP Photosmart Software that came with the HP Deskjet. If it
is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Deskjet.
NOTE: If you do not have the HP Deskjet CD-ROM, visit the HP online support
Web site at www.hp.com/support and download the HP Photosmart Software.
Cause: The HP Deskjet is turned off.
Solution: Turn the HP Deskjet on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP Deskjet is not properly connected to the computer.
Solution: Check the connection from the HP Deskjet to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the HP Deskjet.
Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP Deskjet off and then on
again.
For more information on setting up the HP Deskjet and connecting it to your computer,
see the Setup Guide that came with the HP Deskjet.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
Chapter 11
82 Troubleshooting
A HP support
• Ink cartridge warranty information
• Support process
• HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Deskjet.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3. For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4. Call HP support. Support options and availability vary by device, country/region, and language.
84 HP support
HP support by phone
• Phone support period
• Placing a call
• After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone 85
Produkt Specifikationer
| Mærke: | HP |
| Kategori: | Printer |
| Model: | Deskjet D2430 |
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