Edy EDWP9302AG Manual

Edy Tørretumbler EDWP9302AG

Læs gratis den danske manual til Edy EDWP9302AG (136 sider) i kategorien Tørretumbler. Denne vejledning er vurderet som hjælpsom af 14 personer og har en gennemsnitlig bedømmelse på 4.7 stjerner ud af 7.5 anmeldelser. Har du et spørgsmål om Edy EDWP9302AG, eller vil du spørge andre brugere om produktet?

Download PDF
Side 1/136
Warmtepompdroger Wärmepumpentrockner–
Sèche-linge pompe chaleur Heat Pump Dryerà –
Gebruiksaanwijzing
User Manual
Gebrauchsanleitung
Mode dé Emploi
EDWP9301AG EDWP9302AG–
1 - 3孶Dutch
German
French
English
孶孷 孹- 6
孹孺 孼孼-
- 孴孳孳 孴孶孵
+DUWHOLMNGDQNGDWXYRRURQ SURGXFWKHHIWJHNR]HQV
,QGH]HKDQGOHLGLQJZRUGHQGHYROJHQGHV\PEROHQJHEUXLNW
/HHVGHLQVWUXFWLHV
*HOLHYHGLWSURGXFWFRUUHFWWHLQVWDOOHUHQHQWHJHEUXLNHQ
'HDIEHHOGLQJHQLQGHKDQGOHLGLQJ]LMQVFKHPDWLVFKHGLDJUDPPHQ
HQKHWXLWHUOLMNHQGHGUXN]LMQDIKDQNHOLMNYDQGHZHUNHOLMNH
SURGXFWHQ
+HWSURGXFWLVRQGHUKHYLJDDQWHFKQLVFKHZLM]LJLQJHQ]RQGHU
YRRUDIJDDQGHNHQQLVJHYLQJYRRUDOJHPHQHSUHVWDWLHYHUEHWHULQJ
'H]HGURJHULVXLWVOXLWHQGEHVWHPGYRRUKXLVKRXGHOLMNJHEUXLN
*HEUXLNKHPQLHWRPNOHGLQJWHGURJHQGLHQLHWJHVFKLNWLVYRRUGH
ZDVPDFKLQH
:DDUVFKXZLQJ
+HWZRUGWJHEUXLNWYRRU]DNHQGLHYHUEDQGKRXGHQPHWGHYHLOLJKHLG
HQNDQSHUVRRQOLMNOHWVHOYHURRU]DNHQ
:DDUVFKXZLQJ
%UDQGJHYDDU2QWYODPEDUHPDWHULDOHQ
1
,QKRXG
 9HLOLJKHLGVLQIRUPDWLH
9HLOLJKHLGVLQIRUPDWLH
 3URGXFWHQWRHEHKRUHQ
1DDPYDQGHRQGHUGHOHQ
%LMJHYRHJGHDFFHVVRLUHV
 ,QVWDOODWLHPHWKRGH
9RRU]RUJVPDDWUHJHOHQYyyUGHLQVWDOODWLH
9HUVWHOEDUHERGHPYRHWMHV
,QVWDOODWLHYDQGHDIYRHUEXLV
'URRJUHN
$DQVOXLWLQJVWURRPYRRU]LHQLQJ
*HVWDSHOGHLQVWDOODWLH
 'URRJLQVWUXFWLHV
7LSVYRRUKHWGURJHQYDQNOHGLQJ
9RRUEHUHLGLQJYRRUKHWGURJHQYDQGHNOHGLQJ
'HNOHGLQJVRUWHUHQ
 :LM]HYDQJHEUXLN
%HGLHQLQJVSDQHHOHQIXQFWLHV
3URJUDPPDJLGV
 2QGHUKRXG
%XLWHQNDQWYDQGHGURJHU
'HXUDIGLFKWLQJ
5HLQLJLQJYDQKHWSOXL]HQHQYXLOILOWHUVFKHUP
5HLQLJLQJYDQGHZDWHUEDN
5HLQLJLQJYDQGHZDUPWHZLVVHODDU
 3UREOHHPRSORVVLQJ
3UREOHHPRSORVVLQJ
,QIRUPDWLHFRGHV
 $IYRHUHQ
$IYRHUHQ
 7HFKQLVFKHJHJHYHQV
7HFKQLVFKHJHJHYHQV
 7\SLVFKHYHUEUXLNVWDEHO
7\SLVFKHYHUEUXLNVWDEHO
 0DFKLQHSDUDPHWHUV
0DFKLQHSDUDPHWHUV

























2
 9HLOLJKHLGVLQIRUPDWLH
*HEUXLNGHGURJHUQLHW]RQGHUHHUVWGH]HJHEUXLNVDDQZLM]LQJWH
OH]HQHQWHEHJULMSHQ
'H]HJHEUXLNVDDQZLM]LQJYRRUHHQGURJHUZRUGWJHOHYHUGELM
YHUVFKLOOHQGHW\SHQRIPRGHOOHQGURJHUV'DDURPNXQQHQ]H
EHVFKULMYLQJHQEHYDWWHQYDQLQVWHOOLQJHQRIDSSDUDWXXUGLHQLHW
EHVFKLNEDDU]LMQLQXZGURJHU
+HWQLHWLQDFKWQHPHQYDQGHJHEUXLNVDDQZLM]LQJRIRQMXLVWJHEUXLN
YDQGHGURJHUNDQOHLGHQWRWVFKDGHDDQKHWZDVJRHGRIKHW
DSSDUDDWRIOHWVHOELMGHJHEUXLNHU+RXGGHJHEUXLNVDDQZLM]LQJELM
GHKDQGLQGHEXXUWYDQGHGURJHU
8ZGURJHULVXLWVOXLWHQGEHVWHPGYRRUKXLVKRXGHOLMNJHEUXLN$OVGH
GURJHUZRUGWJHEUXLNWYRRUSURIHVVLRQHOHGRHOHLQGHQGRHOHLQGHQPHW
ZLQVWRRJPHUNRIGRHOHLQGHQGLHYHUGHUJDDQGDQQRUPDDOJHEUXLNLQ
HHQKXLVKRXGHQRIDOVGHGURJHUZRUGWJHEUXLNWGRRUHHQSHUVRRQ
GLHJHHQFRQVXPHQWLVLVGHJDUDQWLHSHULRGHJHOLMNDDQGHNRUWVWH
JDUDQWLHSHULRGHGLHGRRUGHUHOHYDQWHZHWJHYLQJZRUGWYHUHLVW
'HGURJHULVJHPDDNWLQRYHUHHQVWHPPLQJPHWDOOHUHOHYDQWH
YHLOLJKHLGVQRUPHQ
:$$56&+8:,1*
2PKHWULVLFRYDQRQWSORIILQJEUDQGGRRGHOHNWULVFKHVFKRNOHWVHO
RIYHUEUDQGLQJYDQSHUVRQHQELMKHWJHEUXLNYDQGLWSURGXFWWH
YHUPLQGHUHQGLHQWXHOHPHQWDLUHYRRU]RUJVPDDWUHJHOHQWHQHPHQ
ZDDURQGHUGHYROJHQGH
3
,QVWDOODWLH
9ROJGHLQVWUXFWLHVYRRUGHMXLVWHLQVWDOODWLHYDQGH( DY
GURJHU HQGHDDQVOXLWLQJRSKHWHOHNWULFLWHLWVQHW
%LMDSSDUDWHQPHWYHQWLODWLHRSHQLQJHQLQGHERGHPPDJHHQWDSLMW
GHRSHQLQJHQQLHWEORNNHUHQ
$OOHUHSDUDWLHVRIRQGHUKRXGVZHUN]DDPKHGHQDDQGHGURJHU
PRJHQDOOHHQGRRUHHQHUNHQGHVHUYLFHGLHQVWZRUGHQXLWJHYRHUG
2QGHVNXQGLJHUHSDUDWLHVNXQQHQOHLGHQWRWHHQRQJHOXNRIHHQ
JURWHVWRULQJ
1DGHLQVWDOODWLHPRHWGHGURJHUWZHHXXUVWLOVWDDQYRRUGDWKLMRS
KHWVWURRPQHWZRUGWDDQJHVORWHQ
(U]LMQPLQVWHQVWZHHSHUVRQHQQRGLJRPGHZDVGURJHURSHHQ
ZDVPDFKLQHWHLQVWDOOHUHQ
,QVWDOOHHUGHGURJHULQHHQUXLPWHPHWYROGRHQGHYHQWLODWLHHQHHQ
WHPSHUDWXXUWXVVHQ&HQ&
*HEUXLNDOWLMGGHOHLGLQJHQRIVODQJHQGLHELMGHGURJHU]LMQJHOHYHUG
3ODDWVGHGURJHURSHHQYODNNHHQVWDELHOHVWHYLJHEHWRQQHQ
RQGHUJURQG
3ODDWVGHGURJHUQLHWDFKWHUHHQDIVOXLWEDUHRIVFKXLIGHXURIHHQ
GHXUPHWHHQVFKDUQLHUDDQGHDQGHUHNDQWYDQKHWGHXUVFKDUQLHU
YDQGHGURJHU,QVWDOOHHUGHGURJHU]RGDQLJGDWGHGHXUDOWLMGYULM
NDQZRUGHQJHRSHQG
4
$OVKHWQHWVQRHUEHVFKDGLJGLVPRHWKHWGRRUGHIDEULNDQW]LMQ
VHUYLFHDJHQWRIYHUJHOLMNEDUHJHNZDOLILFHHUGHSHUVRQHQZRUGHQ
YHUYDQJHQRPJHYDDUWHYRRUNRPHQ
6OXLWGHZDVGURJHUQLHWDDQRSHHQVWRSFRQWDFWGDWEHGRHOGLV
YRRUHHQHOHNWULVFKVFKHHUDSSDUDDWRIHHQKDDUGURJHU
'HGURJHULVEHYHLOLJGPHWHHQDXWRPDWLVFKXLWVFKDNHOV\VWHHPLQ
JHYDOYDQRYHUYHUKLWWLQJ'LWV\VWHHPVFKDNHOWGHGURJHUXLWDOVGH
WHPSHUDWXXUWHKRRJZRUGW
$OVKHWQHWILOWHUYHUVWRSWLVNDQKHWDXWRPDWLVFKH
XLWVFKDNHOV\VWHHPYRRURYHUYHUKLWWLQJLQZHUNLQJWUHGHQ0DDNKHW
ILOWHUVFKRRQZDFKWWRWGHGURJHULVDIJHNRHOGHQSUREHHUKHP
RSQLHXZWHODWHQGUDDLHQ$OVGHGURJHUQRJVWHHGVQLHWVWDUWEHO
GDQHHQVHUYLFHWHFKQLFXV
(OHNWULVFKHYHLOLJKHLG
%ORNNHHUQRRLWGHOXFKWXLWODDWDIYRHURSHQLQJ
3ODDWVGHGURJHUQLHWRSHHQWDSLMWPHWODQJHYH]HOVRPGDWGLWGH
OXFKWFLUFXODWLHNDQEHOHPPHUHQ
'HOXFKWLQGHGURRJUXLPWHPDJJHHQVWRIGHHOWMHVEHYDWWHQ
+HWDSSDUDDWPDJQLHWLQFRQWDFWVWDDQPHWHHQPXXURI
DDQJUHQ]HQGHPHXEHOV
'LWDSSDUDDWPDJQLHWEXLWHQZRUGHQRSJHVODJHQRIJHEUXLNW
=RUJYRRUYROGRHQGHYHQWLODWLHRPWHYRRUNRPHQGDWJDVVHQYDQ
DQGHUHEUDQGVWRIIHQZDDURQGHURSHQKDDUGHQGHUXLPWH
ELQQHQVWURPHQ
'HGURJHUPDJQLHWPHWHHQYHUOHQJVQRHURSKHWOLFKWQHWZRUGHQ
DDQJHVORWHQ
5
*HEUXLNELMGLWDSSDUDDWJHHQPHHUGHUHVWRSFRQWDFWHQHHQ
YHUOHQJVQRHURIHHQGXEEHOHDGDSWHU
'LWDSSDUDDWPRHWZRUGHQJHDDUGYLDKHWQHWVQRHU,QJHYDOYDQ
VWRULQJHQRIGHIHFWHQ]DODDUGLQJKHWULVLFRYDQHOHNWULVFKH
VFKRNNHQYHUPLQGHUHQGRRUHHQZHJYDQGHPLQVWHZHHUVWDQG
YRRUHOHNWULVFKHVWURRPWHELHGHQ
(HQRQMXLVWHDDQVOXLWLQJYDQGHDDUGLQJVJHOHLGHUNDQOHLGHQWRW
JHYDDUYRRUHOHNWULVFKHVFKRNNHQ5DDGSOHHJHHQEHYRHJG
HOHNWULFLHQRIRQGHUKRXGVSHUVRQHHODOVXWZLMIHOWRIKHWDSSDUDDW
FRUUHFWLVJHDDUG
'LWDSSDUDDWLVYRRU]LHQYDQHHQQHWVQRHUPHWHHQDDUGLQJVSHQ
HQHHQJHDDUGHVWHNNHU'HVWHNNHUPRHWZRUGHQDDQJHVORWHQRS
HHQJHVFKLNWVWRSFRQWDFWGDWLVJHwQVWDOOHHUGHQJHDDUGYROJHQV
DOOHSODDWVHOLMNHYRRUVFKULIWHQHQYHURUGHQLQJHQ
7UHNGHVWHNNHUQRRLWXLWKHWVWRSFRQWDFWGRRUDDQKHWQHWVQRHUWH
WUHNNHQ3DNGHVWHNNHUDOWLMGVWHYLJYDVWHQWUHNKHPUHFKWXLWKHW
VWRSFRQWDFW
6SXLWJHHQZDWHUELQQHQRIEXLWHQKHWDSSDUDDWRPKHWVFKRRQWH
PDNHQ
:$$56&+8:,1*
+HWDSSDUDDWPDJQLHWZRUGHQJHYRHGYLDHHQH[WHUQ
VFKDNHODSSDUDDW]RDOVHHQWLPHURIZRUGHQDDQJHVORWHQRSHHQ
FLUFXLWGDWUHJHOPDWLJGRRUHHQQXWVEHGULMIZRUGWLQHQ
XLWJHVFKDNHOG
(UEHVWDDWJHYDDUYRRUHOHNWULVFKHVFKRNNHQRPGDWGHGURJHURS
HOHNWULFLWHLWZHUNW
&RQWUROHHUGHGURJHURS]LFKWEDUHVFKDGH
8PDJGHGURJHUQLHWJHEUXLNHQDOVGH]HEHVFKDGLJGLV
6
9RRUGDWXGHGURJHURSKHWVWURRPQHWDDQVOXLWPRHWXFRQWUROHUHQ
RIGHRSKHWW\SHSODDWMHDDQJHJHYHQHOHNWULVFKHVSDQQLQJ
RYHUHHQNRPWPHWGHVSDQQLQJYDQXZVWRSFRQWDFW
=RUJHUYRRUGDWKHWQHWVQRHUQLHWJHNQLNWRIEHNQHOGUDDNWHQQLHWLQ
FRQWDFWNRPWPHWZDUPWHEURQQHQRIVFKHUSHUDQGHQ
9HLOLJKHLGYDQNLQGHUHQ
'LWDSSDUDDWLVQLHWEHGRHOGYRRUJHEUXLNGRRUSHUVRQHQLQFOXVLHI
NLQGHUHQPHWYHUPLQGHUGHOLFKDPHOLMNH]LQWXLJOLMNHRIJHHVWHOLMNH
YHUPRJHQVRIJHEUHNDDQHUYDULQJHQNHQQLVWHQ]LM]HRQGHU
WRH]LFKWVWDDQRIJHwQVWUXHHUGZHUGHQRYHUKHWJHEUXLNYDQKHW
DSSDUDDWGRRUHHQSHUVRRQGLHYHUDQWZRRUGHOLMNLVYRRUKXQ
YHLOLJKHLG
.LQGHUHQPRHWHQRQGHUWRH]LFKWVWDDQRPHUYRRUWH]RUJHQGDW]H
QLHWPHWKHWDSSDUDDWVSHOHQ
'LWDSSDUDDWNDQGRRUNLQGHUHQYDQMDDUHQRXGHUHQSHUVRQHQ
PHWYHUPLQGHUGHI\VLHNHVHQVRULVFKHRIPHQWDOHFDSDFLWHLWHQRI
JHEUHNDDQHUYDULQJHQNHQQLVZRUGHQJHEUXLNWDOV]LMRSHHQYHLOLJH
PDQLHUJHwQVWUXHHUG]LMQRYHUKHWJHEUXLNYDQKHWDSSDUDDWHQGH
EHWURNNHQJHYDUHQKHEEHQEHJUHSHQ.LQGHUHQPRJHQQLHWPHWKHW
DSSDUDDWVSHOHQ5HLQLJLQJVHQRQGHUKRXGVZHUN]DDPKHGHQPDJ
QLHW]RQGHUWRH]LFKWGRRUNLQGHUHQZRUGHQJHGDDQ
.LQGHUHQMRQJHUGDQMDDUPRHWHQXLWGHEXXUWZRUGHQJHKRXGHQ
WHQ]LM]HRQGHUYRRUWGXUHQGWRH]LFKWVWDDQ
9RRUNRPGDWXZNLQGHUHQHQKXLVGLHUHQLQGHGURRJWURPPHONRPHQ
9RRUGDWXGHGHXUYDQGHGURJHUVOXLWHQKHWSURJUDPPDVWDUWPRHW
XHUYRRU]RUJHQGDWHUQLHWVDQGHUVGDQZDVJRHGLQGHWURPPHO]LW
ELMYDOVHHQNLQGLQGHWURPPHOLVJHNORPPHQHQGHGHXUYDQ
ELQQHQXLWKHHIWJHVORWHQ
/DDWGHGHXUYDQKHWDSSDUDDWQLHWRSHQVWDDQ.LQGHUHQNXQQHQ
DDQGHGHXUKDQJHQRILQKHWDSSDUDDWNUXLSHQHQVFKDGHRIOHWVHO
YHURRU]DNHQ
*HEUXLNDOOHHQDDUGOHNVFKDNHODDUVPHWKHWYROJHQGHV\PERRO
7
*HEUXLN
'HZDVGURJHUPDJQLHWZRUGHQJHEUXLNWDOVYRRUGHUHLQLJLQJ
LQGXVWULsOHFKHPLFDOLsQ]LMQJHEUXLNW
'HSOXL]HQYDQJHUPRHWUHJHOPDWLJZRUGHQVFKRRQJHPDDNW
'URRJRQJHZDVVHQLWHPVQLHWLQGHZDVGURJHU
,WHPVGLH]LMQEHYXLOGPHWVWRIIHQDOVEDNROLHDFHWRQDOFRKRO
EHQ]LQHNHURVLQHYOHNNHQYHUZLMGHUDDUVWHUSHQWLMQZDVHQ
ZDVYHUZLMGHUDDUVPRHWHQLQKHHWZDWHUPHWHHQH[WUDKRHYHHOKHLG
ZDVPLGGHOZRUGHQJHZDVVHQYRRUGDW]LMLQGHZDVGURJHUZRUGHQ
JHGURRJG
,WHPV]RDOVVFKXLPUXEEHUODWH[VFKXLPGRXFKHNDSMHVZDWHUGLFKW
WH[WLHODUWLNHOHQPHWHHQUXEEHUHQDFKWHUNDQWHQNOHGLQJRINXVVHQV
PHWVFKXLPUXEEHUHQNXVVHQWMHVPRJHQQLHWLQGHZDVGURJHU
ZRUGHQJHGURRJG
:DVYHU]DFKWHUVRIVRRUWJHOLMNHSURGXFWHQPRHWHQZRUGHQJHEUXLNW
]RDOVDDQJHJHYHQLQGHJHEUXLNVDDQZLM]LQJYDQGHZDVYHU]DFKWHU
9HUZLMGHUDOOHYRRUZHUSHQXLWGH]DNNHQ]RDOVDDQVWHNHUVHQ
OXFLIHUV
'RRUROLHDDQJHWDVWHYRRUZHUSHQNXQQHQVSRQWDDQRQWEUDQGHQ
YRRUDOZDQQHHU]HZRUGHQEORRWJHVWHOGDDQZDUPWHEURQQHQ]RDOV
LQHHQZDVGURJHU'HYRRUZHUSHQZRUGHQZDUPZDDUGRRUHHQ
R[LGDWLHUHDFWLHLQGHROLHRQWVWDDW2[LGDWLHFUHsHUWZDUPWH$OVGH
ZDUPWHQLHWNDQRQWVQDSSHQNXQQHQGHYRRUZHUSHQKHHWJHQRHJ
ZRUGHQRPYODPWHYDWWHQ+HWRSVWDSHOHQVWDSHOHQRIRSVODDQYDQ
PHWROLHEHVPHXUGHYRRUZHUSHQNDQYHUKLQGHUHQGDWGHZDUPWH
RQWVQDSWHQ]REUDQGJHYDDUYHURRU]DNHQ
$OVKHWRQYHUPLMGHOLMNLVGDWVWRIIHQGLHSODQWDDUGLJHRIEDNROLH
EHYDWWHQRIGRRUKDDUYHU]RUJLQJVSURGXFWHQ]LMQYHURQWUHLQLJGLQGH
GURRJWURPPHOZRUGHQJHVWRSWPRHWHQ]LMHHUVWLQKHHWZDWHUPHW
H[WUDZDVPLGGHOZRUGHQJHZDVVHQGLW]DOKHWJHYDDU
YHUPLQGHUHQPDDUQLHWZHJQHPHQ
*HEUXLNLQJHYDOYDQHHQGHIHFWXLWVOXLWHQGJRHGJHNHXUGH
UHVHUYHRQGHUGHOHQYDQHUNHQGHIDEULNDQWHQ
8
$OVGHFRQGHQVDDWEXLVJHEORNNHHUGRIYHUVWRSWLVVWRSWGH
GURRJWURPPHOPHWZHUNHQ
5HLQLJGHILOWHUVYDQGHGURJHUQDHONHGURRJF\FOXV$OVXGH
ILOWHUVKHEWYHUZLMGHUGYHUYDQJ]HGDQYyyUGHYROJHQGH
GURRJF\FOXV
*HEUXLNJHHQRSORVPLGGHOHQRIUHLQLJLQJVPLGGHOHQGLHGH
GURJHUNXQQHQEHVFKDGLJHQQHHPGHDDQEHYHOLQJHQHQ
ZDDUVFKXZLQJHQYDQGHIDEULNDQWHQYDQGH
UHLQLJLQJVPLGGHOHQLQDFKW
9RHJQRRLWFKHPLFDOLsQRIJHXUVWRIIHQWRHLQKHW
FRQGHQVDDWUHVHUYRLU
+DDOQDKHWGURRJSURFHVGHVWHNNHUYDQGHGURJHUXLWKHW
VWRSFRQWDFW
'HGURJHUJHEUXLNWHHQZDUPWHSRPSV\VWHHPRPGHOXFKW
WHYHUZDUPHQ
+HWV\VWHHPEHVWDDWXLWHHQFRPSUHVVRUHQHHQ
ZDUPWHZLVVHODDU:DQQHHUGHGURJHUZRUGWJHVWDUWNDQGH
ZHUNLQJYDQGHFRPSUHVVRUKHWJHOXLGYDQVWURPHQGH
YORHLVWRIRIGHVWURPLQJYDQKHWNRHOPLGGHOOXLGHU]LMQ
]RODQJGHFRPSUHVVRUZHUNW'LWLVJHHQWHNHQYDQVWRULQJ
HQKHHIWJHHQLQYORHGRSGHOHYHQVGXXUYDQGHGURJHU1D
YHUORRSYDQWLMGHQPHWKHWJHEUXLNYDQGHGURJHU]DOGLW
JHOXLGVWLOOHUZRUGHQ
'ULQNQLHWHQEHUHLGJHHQYRHGVHOPHWKHWJHFRQGHQVHHUGH
ZDWHUJHGHVWLOOHHUGZDWHU+HWNDQJH]RQGKHLGVSUREOHPHQ
YHURRU]DNHQELMPHQVHQHQKXLVGLHUHQ
+DDOGHNOHGLQJRQPLGGHOOLMNXLWKHWSURGXFWDOVKHWGURJHQ
NODDULVRIDOVGHVWURRPWLMGHQVKHWGURRJSURFHVZRUGW
XLWJHVFKDNHOG+HWRQEHKHHUGDFKWHUODWHQYDQJHGURRJGH
NOHGLQJLQKHWDSSDUDDWNDQEUDQGYHURRU]DNHQ.OHGLQJGLH
QDKHWGURJHQQLHWXLWKHWDSSDUDDWLVJHKDDOGNDQEUDQG
YHURRU]DNHQ9HUZLMGHUGHNOHGLQJRQPLGGHOOLMNQDKHW
GURJHQHQKDQJRIOHJGHNOHGLQJSODWQHHURPDIWHNRHOHQ
9RRUGDWXGHGURJHUYHUSODDWVWRIVZLQWHUVLQHHQ
RQYHUZDUPGHUXLPWHRSEHUJWPRHWKHWFRQGHQVDDWUHVHUYRLU
ZRUGHQJHOHHJG
9
3UREHHUKHWDSSDUDDWQRRLWWHJHEUXLNHQDOVKHWEHVFKDGLJGGHIHFWRI
JHGHHOWHOLMNJHGHPRQWHHUGLVRIDOVHURQGHUGHOHQRQWEUHNHQRIVWXN
]LMQ]RDOVHHQEHVFKDGLJGVQRHURIHHQEHVFKDGLJGHVWHNNHU
3UREHHUJHHQSDQHOHQWHVFKHLGHQRIKHWDSSDUDDWWHGHPRQWHUHQ
%UHQJJHHQVFKHUSHYRRUZHUSHQDDQRSKHWEHGLHQLQJVSDQHHORP
KHWDSSDUDDWWHEHGLHQHQ
*ULMSQRRLWLQKHWDSSDUDDWWHUZLMOKHWLQZHUNLQJLV:DFKWWRWGH
WURPPHOYROOHGLJWRWVWLOVWDQGLVJHNRPHQ
7UHNLQJHYDOYDQRYHUVWURPLQJGHVWHNNHUXLWKHWVWRSFRQWDFWHQ
QHHPFRQWDFWRSPHWGHNODQWHQVHUYLFH
'XZQLHWRSGHGHXUZDQQHHUGH]HRSHQVWDDW
5DDNGHVWHNNHURIGHEHGLHQLQJYDQKHWDSSDUDDWQLHWDDQPHWQDWWH
KDQGHQ
%XLJGHYRHGLQJVNDEHOQLHWWHYHHOHQSODDWVHUJHHQ]ZDDUYRRUZHUS
RS
(UPRJHQ]LFKJHHQSOXL]HQRSKRSHQURQGGHZDVGURJHU
+RXGGHUXLPWHRQGHUHQURQGKHWDSSDUDDWYULMYDQEUDQGEDUH
PDWHULDOHQ]RDOVYH]HOVSDSLHUODSSHQFKHPLFDOLsQHQ]
2PGDWGHGURJHU]ZDDULVNXQWX]LFKYHUZRQGHQGRRUWHSUREHUHQ
KHPRSWHWLOOHQ7LOGHGURJHUQLHWDOOHHQRS
8NXQWXZKDQGHQVQLMGHQDDQGHVFKHUSHUDQGHQYDQGHGURJHU
+RXGGHGURJHUQLHWELMGHVFKHUSHUDQGHQYDVW
8LWVWHNHQGHGHOHQYDQGHGURJHUNXQQHQDIEUHNHQZDQQHHUGH]H
ZRUGWRSJHWLOGRIJHGXZG
9HUSODDWVGHGURJHUQLHWGRRUXLWVWHNHQGHGHOHQYDVWWHKRXGHQ
10
:$$56&+8:,1*
EDWP9301AW EDWP9302AG
NJ
&RQWUROHHUGHGURJHURSWUDQVSRUWVFKDGH
1HHPHHQEHVFKDGLJGHGURJHUQRRLWLQJHEUXLN
,QVWDOOHHUGHGURJHUQLHWLQUXLPWHVPHWULVLFRRSYRUVW
5HVWHUHQGZDWHULQGHGURJHUNDQEHYULH]HQHQGHGURJHU
EHVFKDGLJHQ
6WRSHHQZDVGURJHUQRRLWYRRUKHWHLQGHYDQGH
GURRJF\FOXVWHQ]LMDOOHLWHPVVQHOZRUGHQYHUZLMGHUGHQ
YHUVSUHLG]RGDWGHZDUPWHZRUGWDIJHYRHUG
0D[LPDOHFDSDFLWHLW
'HPD[LPDOHFDSDFLWHLWYDQGURRJWH[WLHOPDWHULDDOGDWLQ
KHWDSSDUDDWNDQZRUGHQJHEUXLNWLV
:$$56&+8:,1*
%HVFKDGLJKHWNRHOFLUFXLWQLHW
+HWDSSDUDDWEHYDWNRHOPLGGHOGDWKRHZHOKHW
PLOLHXYULHQGHOLMNLVEUDQGEDUH5LV$OVKHWQLHWRSGH
MXLVWHZLM]HZRUGWDIJHYRHUGNDQGLWOHLGHQWRWEUDQGRI
YHUJLIWLJLQJ9RHUKHWDSSDUDDWRSGHMXLVWHZLM]HDIHQ
EHVFKDGLJGHOHLGLQJHQLQKHWNRHOFLUFXLWQLHW
:$$56&+8:,1*
,QGHEHKXL]LQJYDQKHWDSSDUDDWRILQGH
LQERXZFRQVWUXFWLHPRJHQGHYHQWLODWLHRSHQLQJHQQLHW
ZRUGHQJHEORNNHHUG
11
%LMKRJHUHGURRJWHPSHUDWXUHQZRUGWKHWJODVYDQGHGHXUZDUP
:HHVYRRU]LFKWLJRPEUDQGZRQGHQWHYRRUNRPHQ=RUJHUYRRUGDW
NLQGHUHQQLHWLQGHEXXUWYDQKHWJODVYDQGHGHXUVSHOHQ
'HDFKWHUNDQWYDQGHGURJHUNDQWLMGHQVKHWJHEUXLNHUJKHHW
ZRUGHQ:DFKWWRWGHGURJHUYROOHGLJLVDIJHNRHOGYRRUGDWXGH
DFKWHUNDQWDDQUDDNW
$OVXGHGHXUYDQGHGURJHURSHQWWLMGHQVKHWGURRJSURFHVNDQGH
NOHGLQJ]HHUKHHW]LMQHQEHVWDDWHUJHYDDUYRRUYHUEUDQGLQJ
,QJHYDOYDQRQMXLVWHDDQVOXLWLQJYDQGHGURJHURQMXLVWJHEUXLNRI
RQGHUKRXGGRRUHHQRQEHYRHJGSHUVRRQGUDDJWGHJHEUXLNHUGH
NRVWHQYDQHYHQWXHOHVFKDGHDDQJH]LHQGHUJHOLMNHVFKDGHQLHW
RQGHUGHJDUDQWLHYDOW
'HJDUDQWLHJHOGWQLHWYRRUYHUEUXLNVDUWLNHOHQNOHLQH
NOHXUDIZLMNLQJHQPHHUJHOXLGDOVJHYROJYDQGHOHHIWLMGYDQKHW
DSSDUDDWHQGLHGHIXQFWLRQDOLWHLWYDQGHGURJHUQLHWEHwQYORHGHQ
HQHVWKHWLVFKHGHIHFWHQDDQRQGHUGHOHQGLHGHIXQFWLRQDOLWHLWHQ
YHLOLJKHLGYDQGHGURJHUQLHWEHwQYORHGHQ
*HYDDUYDQKHHWRSSHUYODN
2QGHUKRXG
12
3URGXFWHQWRHEHKRUHQ
%LMJHYRHJGHDFFHVVRLUHV
1DDPYDQGHRQGHUGHOHQ
,QVWUXFWLHVî
%RYHQVWHDIGHNSODDW
%HGLHQLQJVSDQHHO
'HXU
9RHW
)LOWHU
'HXUDIGLFKWLQJ
$IYRHUSLMSî'URRJUHNî
:DWHUEDN
'HNVHOYDQGHGHXUYDQGH
ZDUPWHZLVVHODDU
13
+RJH
VWDQG /DDJ
,QVWDOODWLHPHWKRGH
'HZDVGURJHUPRHWFRUUHFWZRUGHQJHwQVWDOOHHUGGRRUJHNZDOLILFHHUGHYDNPHQVHQRPYHLOLJ
JHEUXLNWHJDUDQGHUHQ
'HJHEUXLNHULVYHUDQWZRRUGHOLMNYRRUGHVHUYLFHYHURRU]DDNWGRRUHHQVOHFKWHHQRQMXLVWH
LQVWDOODWLH
9RRU]RUJVPDDWUHJHOHQYyyUGHLQVWDOODWLH
,QVWDOODWLHRPJHYLQJ
+HWZRUGWDDQEHYROHQRPGHGURJHULQHHQLQJHERXZGHUXLPWHWHLQVWDOOHUHQUHVHUYHHUGH
PLQLPDOHLQERXZUXLPWHYRRUGHGURJHU
PPERYHQDDQPPOLQNVHQUHFKWVHQPPDFKWHUDDQ
,QVWDOODWLHYHUHLVWHQ
,QVWDOOHHUGHGURJHURSHHQGURJHHQJRHGJHYHQWLOHHUGHSODDWVPHWHHQYODNNHHQVWHYLJH
RQGHUJURQG3ODDWVKHPQLHWRSWDSLMWNDUWRQRISODDWVHQPHWGLUHFW]RQOLFKW
'HWHPSHUDWXXUYDQGHZHUNRPJHYLQJYDQGHGURJHULV&&3ODDWVKHWQLHWRQGHU&RI
ELMHHQKRJHWHPSHUDWXXU+HWDSSDUDDWSUHVWHHUWKHWEHVWELMHHQNDPHUWHPSHUDWXXUYDQ&
7LMGHQVGHYHUSODDWVLQJPDJGHKHOOLQJVKRHNYDQGHGURJHUQLHWJURWHU]LMQGDQQDGH
YHUSODDWVLQJPRHWKLMPHHUGDQXXUEOLMYHQVWDDQ
'HGURJHUPDJQLHWQDDVWHHQRYHQKHWIRUQXLVHQDQGHUHDSSDUDWXXUPHWKRJHWHPSHUDWXUHQ
ZRUGHQJHSODDWVWQRFKQDDVWNRHODSSDUDWXXU'HDFKWHUNDQWYDQGHGURJHUPRHWJRHG
JHYHQWLOHHUG]LMQ
+HWZRUGWDDQEHYROHQGHZDVGURJHUHQGHZDVPDFKLQHGLFKWELMHONDDUWHSODDWVHQRPKHW
GURJHQYDQNOHGLQJQDKHWZDVVHQWHYHUJHPDNNHOLMNHQ
,QVWDOOHHUKHWDSSDUDDWRSHHQYODNNHKDUGHYORHU7RHJHVWDQHKHOOLQJRQGHUKHWDSSDUDDWLV
JUDDG
9HUVWHOEDUHERGHPYRHWMHV
'UXNGLDJRQDDORSGHERYHQNDQWYDQGHGURJHURPWHFRQWUROHUHQRIGHGURJHUVWDELHOVWDDW
$OVGHGURJHUVFKXGWGUDDLWXGHYLHUYHUVWHOEDUHYRHWMHVDDQGHRQGHUNDQWRP]HRSGH
MXLVWHKRRJWHLQWHVWHOOHQ]RGDWGHGURJHUVWDELHOVWDDW
3UREHHUQRRLWRQHIIHQKHGHQLQGHYORHUWHFRUULJHUHQPHWVWXNNHQKRXWNDUWRQRIVRRUWJHOLMNH
PDWHULDOHQRQGHUKHWDSSDUDDW
14
9HUELQGLQJVOHLGLQJ $IYRHUSLMS
,QVWDOODWLHYDQGHDIYRHUEXLV
*HZRRQOLMNZRUGWKHWFRQGHQVZDWHUQDKHWGURJHQRSJHVODJHQLQGHZDWHUEDNHQGH
ZDWHUEDNPRHWQDHONSURJUDPPDZRUGHQJHOHHJG$OVGHLQVWDOODWLHSRVLWLHYDQGH
GURJHUGLFKWELMKHWULRROLVRIDOVGHZDVGURJHURSGHZDVPDFKLQHLVJHVWDSHOGNDQGH
DDQJHVORWHQDIYRHUSLMSZRUGHQJHwQVWDOOHHUGRPKHWZDWHUUHFKWVWUHHNVQDDUKHWULRRODI
WHYRHUHQ
9HUZLMGHUGHYHUELQGLQJVOHLGLQJDDQGHDFKWHU]LMGHYDQGHZDWHUEDNHQLQVWDOOHHUGH
DIYRHUOHLGLQJPHWGHELMJHYRHJGHDFFHVVRLUHVRSGH]HSODDWV]RDOVRSGHDIEHHOGLQJ
&RQWUROHHURIGHLQVWDOODWLHFRQQHFWRUVWHYLJLVDDQJHVORWHQ
6WHHNKHWDQGHUHXLWHLQGHYDQGHDIYRHUEXLVLQGHYORHUDIYRHU]RQGHUGH]HWH
YHUGUDDLHQRISODWWHGUXNNHQ$OVGHSLMSWHODQJLVVQLMGDQKHWRYHUWROOLJHGHHODI
'HDIYRHUEXLVPDJQLHWKRJHU]LMQGDQGHGURJHUDQGHUVNDQKHWZDWHUQLHWZRUGHQ
DIJHYRHUG
3ODDWVGHDIYRHUQLHWLQRSJHKRRSWZDWHUGDWNDQWHUXJ]XLJLQJYHURRU]DNHQ
1DGDWGHDIYRHUEXLVLVJHwQVWDOOHHUGNDQKHWFRQGHQVZDWHUGLUHFWZRUGHQDIJHYRHUG
]RQGHUGHZDWHUEDNQDHONJHEUXLNWHOHJHQ
'URRJUHN
%LMKHWGURJHQYDQVFKRHQHQHQSOXFKHVSHHOJRHGHQ]NDQKHWGURRJUHNZRUGHQ
JHEUXLNW
$OVXNOHGLQJGURRJWQHHPGDQKHWGURRJUHNXLW
,QVWDOODWLHYDQKHWGURRJUHN.DQWHOKHWGURRJUHNLQHHQEHSDDOGHKRHNPHWKHW
RQGHUVWHXLWHLQGHJHNOHPGLQGHWZHHJDWHQYDQKHWILOWHUVFKHUPHQKHWERYHQVWH
XLWHLQGHJHKDDNWLQGHVOHXIYDQGHYRRUVWHVWHXQ
)LOWHU
7URPPHO
9RRUVWH
VWHXQJOHXI
'URRJUHN
15
$DQVOXLWLQJVWURRPYRRU]LHQLQJ
=RUJHUYRRUGDWGHVWURRPYRRU]LHQLQJRYHUHHQNRPWPHWGHVWURRPYHUHLVWHQYDQ
GHGURJHU
'HGURJHUPRHWEHWURXZEDDUZRUGHQJHDDUG
*HEUXLNJHHQVWHNNHUGRRVRIPXOWLIXQFWLRQHHOVWRSFRQWDFWYRRUHHQVHFXQGDLUH
DDQVOXLWLQJ
230(5.,1*
+DDOQDJHEUXLNDOWLMGGHVWHNNHUXLWKHWVWRSFRQWDFW
*HVWDSHOGHLQVWDOODWLH
'HGURJHUNDQJHVWDSHOGZRUGHQPHWHHQ( ZDVPDFKLQHPHWPPDY
]LMSODDWYDQGHER[
%LMVWDSHOLQJPRHWKHWZRUGHQEHYHVWLJGPHWDFFHVVRLUHVYRRUVWDSHOLQJ1HHP
YRRUGHLQVWDOODWLHFRQWDFWRSPHWJHNZDOLILFHHUGRQGHUKRXGVSHUVRQHHO
=RQGHUVWDSHODFFHVVRLUHVPRJHQGHGURJHUHQGHZDVPDFKLQHQLHWJHVWDSHOG
ZRUGHQRPYHLOLJKHLGVRQJHYDOOHQWHYRRUNRPHQ
2PYHLOLJKHLGVUHGHQHQPRHWHQWZHHRIPHHUSHUVRQHQVDPHQZHUNHQELMGH
LQVWDOODWLH+HWJHZLFKWYDQKHWDSSDUDDWHQGHKRRJWHYDQGHLQVWDOODWLHPDNHQ
GHLQVWDOODWLHSURFHGXUHWHULVNDQWYRRUppQSHUVRRQ
+HWRSSHUYODNZDDURSKHWDSSDUDDWZRUGWJHSODDWVWPRHWVFKRRQHQYODN]LMQ
'HVWDSHOPRHWWHJHQGHPXXUZRUGHQJHSODDWVWPHWHHQDIVWDQGYDQPP
230(5.,1*
6RPPLJHPRGHOOHQZRUGHQQLHWYHUNRFKWPHWDOOHEHVFKLNEDUHDFFHVVRLUHVKHW
NDQ]LMQGDWXHHUVWGHVWDSHONLWPRHWDDQVFKDIIHQDOVGH]HQLHWELMXZPRGHOLV
JHOHYHUG1HHPFRQWDFWRSPHWXZYHUNRRSSXQW
6WDSHONLWRSWLRQHOHDFFHVVRLUHV
'HZDVGURJHUHQGHZDVPDFKLQHNXQQHQRRNZRUGHQEHYHVWLJGPHWHHQ
VWDSHONLW5DDGSOHHJYRRUGHLQVWDOODWLHPHWKRGHGHLQVWDOODWLHLQVWUXFWLHVGLH
ELMGHDFFHVVRLUHV]LMQJHYRHJG
.RRSGHRSWLRQHOHDFFHVVRLUHVELMGHDIGHOLQJ$IWHUVDOHV
16
'URRJLQVWUXFWLHV
7LSVYRRUKHWGURJHQYDQNOHGLQJ
.OHGLQJPRHWZRUGHQJHGURRJGYRRUGDWKHWLQGHGURJHUJDDW2PHQHUJLHWHEHVSDUHQ
GLHQWXGHGURRJVQHOKHLGYDQGHZDVPDFKLQHWHYHUKRJHQWRWERYHQGHWRHUHQ
6FKXGGHJHGHK\GUDWHHUGHNOHUHQXLWYRRUGDWX]HLQGHGURJHUVWRSW
9RRUHHQLGHDDOGURRJHIIHFWGLHQWXGHNOHGLQJQDDUVRRUWLQWHGHOHQHQKHWMXLVWH
GURRJSURJUDPPDWHNLH]HQ(ONSURJUDPPDKHHIW]LMQPD[LPDOHEHODGLQJVHLVHQGXV
QLHWRYHUEHODVWHQ
5HLQLJQDKHWGURJHQYDQNOHGLQJWLMGLJGHILOWHU]HHIYRRUSOXL]HQHQYXLO
%LMKHWGURJHQYDQHHQNOHLQHKRHYHHOKHLGNOHGLQJLVKHWUDDG]DDPHHQ
WLPHUSURJUDPPDWHJHEUXLNHQ
'URRJGHJHVWHYHQNOHGLQJQLHWRPGDWGHYHUKDUGLQJYDQGH]HWPHHOODDJKHW
GURRJHIIHFW]DOYHUPLQGHUHQ
.OHGLQJGLHJHPDNNHOLMNYHUYDDJWPRHWDSDUWZRUGHQJHGURRJG
(HQJHPHQJGHODGLQJVWRINDQHUWRHOHLGHQGDWGHGURRJWLMGZRUGWYHUOHQJGHQGH
UHVWHUHQGHWLMGLQKHWGLVSOD\ZRUGWJHSDX]HHUGWLMGHQVKHWDFWLHYHGURJHQ'H
UHVWHUHQGHWLMGJDDWGDQYHUGHUDOVGHZHUNHOLMNHWLMGGLHRYHUEOLMIW
9RRUEHUHLGLQJYRRUKHWGURJHQYDQGHNOHGLQJ
&RQWUROHHUYRRUKHWGURJHQRIGHNOHGLQJJHVFKLNWLVRPYRRULQGHGURJHU
0DDNXZ]DNNHQOHHJHQKDDOHUPXQWHQSHQQHQVOHXWHOVHQDQGHUHYRRUZHUSHQXLW
RPVFKDGHDDQNOHGLQJWHYRRUNRPHQ
5LWVGHULWVGLFKWNQRRSGHNQRSHQGLFKWHQWUHNGHULHPDDQ2PKHWJHOXLGYDQULWVHQ
HQNQRSHQWLMGHQVKHWGURJHQWHYRRUNRPHQYHU]RHNHQZLMXGHNOHGLQJ
ELQQHQVWHEXLWHQWHGRHQYRRUGDWXGH]HLQGHGURJHUVWRSW
&RQWUROHHURIGHZDWHUEDNLVDIJHWDSWHQRIKHWSOXL]HQHQYXLOILOWHULVVFKRRQJHPDDNW
HQRS]LMQSODDWVLVDDQJHEUDFKW
230(5.,1*
'HGURRJWLMGYDQNOHGLQJZRUGWDXWRPDWLVFKDDQJHSDVWDDQGHKDQGYDQGHYROJHQGH
IDFWRUHQ
VRRUWNOHGLQJKRHYHHOKHLGNOHGLQJZDWHUJHKDOWHQDXLWGURJLQJHQ
RPJHYLQJVWHPSHUDWXXU
&RQWUROHHUKHWNOHGLQJODEHORPHU]HNHUYDQWH]LMQGDWGHNOHGLQJJHGURRJGNDQ
ZRUGHQRPVFKDGHDDQGHNOHGLQJWHYRRUNRPHQ
+HWWHJHOLMNHUWLMGGURJHQYDQNOHGLQJPHWYHUVFKLOOHQGHWH[WXUHQHQGLNWHV]DO
YHUVFKLOOHQGHGURRJHIIHFWHQKHEEHQ
17
6\PERRO %HVFKULMYLQJ
'URJHQ
'URRJWURPPHO
3HUPDQHQWGUXN.UHXNKHUVWHOOHQG
=DFKW'HOLFDDW
1LHWLQGHGURRJWURPPHO
1LHWGURJHQ
+RJHYHUZDUPLQJ
*HPLGGHOGHYHUZDUPLQJ
/DJHYHUZDUPLQJ
*HHQYHUZDUPLQJ/XFKW
'URRJDDQGHOLMQ2SKDQJHQRPWH
GURJHQ
'UXSSHOGURRJ
'URRJ9ODN
,QGHVFKDGXZ
*HHQYHUZDUPLQJ/XFKW
'HNOHUHQVRUWHUHQ
.OHGLQJKHHIW]LMQHLJHQZDVHWLNHWGXVGURJHQYROJHQVKHWZDVHWLNHWZRUGW
DDQEHYROHQ6RUWHHUGHNOHGLQJLQJURRWWHHQW\SHVWRIHQPDDNGHNOHGLQJ
YHUYROJHQVNODDUYROJHQVGHV\PEROHQRSGHZDVHWLNHWWHQ
18
$QWLNUHXN
$OVGHNOHGLQJQDKHWGURJHQQLHWRSWLMGNDQZRUGHQXLWJHQRPHQVHOHFWHHUGDQKHW
$QWLNUHXNSURJUDPPD2SGDWPRPHQWGUDDLWGHELQQHQWURPPHOPHWWXVVHQSR]HQRP
WHYRRUNRPHQGDWNOHGLQJVWXNNHQNUHXNHQ
5DDNHHQZLOOHNHXULJHWRHWVDDQRIRSHQGHGHXURPGHDQWLNUHXNPRGXVWHYHUODWHQ
$OVHUJHHQEHGLHQLQJLVZRUGWGHODQJVWHXLWYRHULQJVWDQGDDUGQDXXUEHsLQGLJG
'URRJQLYHDX
9RRUVHOHFWLHYDQKHWGURRJHIIHFW'HVWDQGDDUGRSWLHLV>@HQGUXNRSGH
GURRJQLYHDXWRHWVRPWHVHOHFWHUHQ
>@EHWHNHQWGDWGHNOHGLQJQDKHWGURJHQNDQZRUGHQRSJHERUJHQ
>@EHWHNHQWGDWGHNOHGLQJHHQNOHLQHKRHYHHOKHLGZDWHUEHYDWHQJHVWUHNHQNDQ
ZRUGHQ
>@EHWHNHQWGDWGHNOHGLQJGLUHFWQDKHWGURJHQJHGUDJHQNDQZRUGHQ
(LQGH8LWVWHOOHQ
'H]HIXQFWLHNDQGHHLQGWLMGYDQKHWSURJUDPPDYHUWUDJHQ
0DDNHHQDIVSUDDNQDKHWVHOHFWHUHQYDQSURJUDPPDVHQIXQFWLHV'UXNRSGH
DIVSUDDNNQRSRPGHDIVSUDDNWLMGWRHWHYRHJHQRIWHYHUNRUWHQ'HWLMGYHUDQGHUWPHW
XXUYRRUHONHGUXNRSGHNQRSHQGHPD[LPDOHRSWLRQHOHWLMGLVXXU
'HDIVSUDDNWLMGLVGHHLQGWLMGYDQKHWSURJUDPPDLQFOXVLHIGHORRSWLMGYDQKHWKHOH
SURJUDPPDGXVGHDIVSUDDNWLMGPRHWODQJHU]LMQGDQGHORRSWLMGYDQKHWSURJUDPPD
7LMGHQVKHWDIVSUDDNSURFHVEUDQGWKHWDIVSUDDNSLFWRJUDP1DDIORRSYDQKHW
DIVSUDDNSURFHVJDDWGHWHNVWYDQGHDIVSUDDNXLW
9RRUGDWKHWSURJUDPPDEHJLQWNDQGHJHVHOHFWHHUGHDIVSUDDNZRUGHQJHDQQXOHHUG
GRRUDQGHUHSURJUDPPDVRIIXQFWLHWRHWVHQWHVHOHFWHUHQ
1DGDWKHWSURJUDPPDLVJHVWDUWLQJHYDOYDQDQQXOHULQJYDQGHDIVSUDDNGHGURJHU
XLW]HWWHQHQRSQLHXZRSVWDUWHQ
.LQGHUVORW
2PYHUNHHUGHEHGLHQLQJGRRUNLQGHUHQWHYRRUNRPHQHQGHYHLOLJKHLGYDQNLQGHUHQWH
EHVFKHUPHQLVGH]HIULWHXVHXLWJHUXVWPHWHHQNLQGHUVORW
1DGDWKHWSURJUDPPDLVJHVWDUWKRXGWX0HHU7LMG0LQGHU7LMGWHJHOLMNHUWLMG
LQJHGUXNWKHWNLQGHUVORWZRUGWLQJHVFKDNHOGHQKHWNLQGHUVORWSLFWRJUDPOLFKWRS+HW
NLQGHUVORWNDQPHWGH]HOIGHKDQGHOLQJZRUGHQRSJHKHYHQ
1DGDWGHNLQGHUYHUJUHQGHOLQJVIXQFWLHLVLQJHVWHOGZRUGHQDQGHUHIXQFWLHWRHWVHQ
YHUJUHQGHOG,QJHYDOYDQEHsLQGLJLQJYDQKHWSURJUDPPDRIKHUVWDUWQDKHW
XLWVFKDNHOHQEOLMIWGHLQJHVWHOGHNLQGHUYHUJUHQGHOLQJVIXQFWLHEHVWDDQ
1DGDWGHNLQGHUVORWIXQFWLHLVLQJHVFKDNHOG'UXNRSGHWRHWV6WDUW3DX]HRPGH
YUDDJWHDQQXOHUHQRPWHUHLQLJHQYDQSOXL]HQHQYXLO,QGHDQWLNUHXNPRGXVPRHWKHW
NLQGHUVORWKDQGPDWLJZRUGHQYULMJHJHYHQHQZRUGWGHDQWLNUHXNIXQFWLHDXWRPDWLVFK
EHsLQGLJG
20
%HVFKULMYLQJSLFWRJUDP
$IVSUDNHQSLFWRJUDP$OVKHWSLFWRJUDPRSOLFKWEHWHNHQWGLW
GDWGHDIVSUDDNIXQFWLHLVLQJHVFKDNHOG
:DWHUEDNVFKRRQPDDNSLFWRJUDP+HWNQLSSHUHQGHSLFWRJUDP
JHHIWDDQGDWGHZDWHUEDNJHOHHJGPRHWZRUGHQ
'HPSHQ
:RUGWJHEUXLNWRPGHSLHSWRRQDDQRIXLWWH]HWWHQEHKDOYHGHDODUPWRRQ
+RXGQDVWDQGE\RIRSVWDUWHQGHWRHWV0LQGHU7LMG$QWL .UHXNLQJHGUXNWRPGH
GHPSLQJVIXQFWLHLQRIXLWWHVFKDNHOHQ
'HGHPSIXQFWLHZRUGWQLHWDXWRPDWLVFKYULMJHJHYHQELMKHWHLQGHYDQKHWSURJUDPPDRI
KHWXLWVFKDNHOHQYDQGHVWURRP
'LVSOD\
+HWZRUGWJHEUXLNWRPGHUHVWHUHQGHWLMGDIVSUDDNWLMGIRXWFRGHHQDQGHUHLQIRUPDWLHYDQ
KHWSURJUDPPDZHHUWHJHYHQ
'HGRRUKHWSURJUDPPDZHHUJHJHYHQWLMGNDQDIZLMNHQYDQGHZHUNHOLMNHGURRJWLMG'RRU
GHLQYORHGYDQKHWW\SHNOHGLQJGHKRHYHHOKHLGNOHGLQJKHWZDWHUJHKDOWHQDKHWGURJHQ
HQGHRPJHYLQJVWHPSHUDWXXUZRUGWGHZHUNHOLMNHGURRJWLMGDXWRPDWLVFKDDQJHSDVW
:DQQHHUKHWSURJUDPPDHLQGLJWYHUVFKLMQW(LQGH
$QWL NUHXNSLFWRJUDP$OVKHWSLFWRJUDPRSOLFKWEHWHNHQW
GLWGDWGHDQWLNUHXNIXQFWLHLVLQJHVFKDNHOG
3OXLVMHVHQYXLOUHLQLJLQJVSLFWRJUDP+HWNQLSSHUHQGHSLFWRJUDP
JHHIWDDQGDWGHSOXL]HQHQKHWYXLOPRHWHQZRUGHQYHUZLMGHUG
2YHULJHIXQFWLHV
7URPPHOYHUOLFKWLQJ
'H]HGURJHULVXLWJHUXVWPHWWURPPHOYHUOLFKWLQJ,QGHVWDQGHQVWDQGE\EHGLHQLQJGUDDL
DDQGHNQRSGUXNRSHHQWRHWVRIRSHQGHGHXUSDX]HHQSURJUDPPDHLQGH]DOGH
WURPPHOYHUOLFKWLQJDXWRPDWLVFKJHGXUHQGHPLQXXWEUDQGHQHQYHUYROJHQVDXWRPDWLVFK
XLWJDDQ]RGDWGHELQQHQNDQWYDQGHWURPPHO]LFKWEDDULV
6WRSSHQZDQQHHUGHNOHUHQGURRJ]LMQ
'H]HGURJHUVWRSWZDQQHHUGHNOHUHQGURRJ]LMQ:DQQHHUGHKRHYHHOKHLGNOHGLQJNOHLQLV
LVKHWZDDUVFKLMQOLMNGDWKHWSURJUDPPDQLHWLVYROWRRLGPDDUGHNOHGLQJZHOLVJHGURRJG
RSGDWPRPHQW]DOKHWSURJUDPPDDXWRPDWLVFKVWRSSHQRPHQHUJLHWHEHVSDUHQ
3URJUDPPDJLGV
230(5.,1*
*HEUXLNHUVNXQQHQKHWMXLVWHSURJUDPPDNLH]HQRSEDVLVYDQKXQJHZRRQWHQ$OVGH
NOHGLQJQLHWYROOHGLJGURRJLVNDQHHQH[WUDGURRJSURJUDPPDPHWWLPHUZRUGHQJHNR]HQ
%LMKHWGURJHQYDQJURRWWH[WLHO]RDOVEHGGHQODNHQVHQGHNEHGRYHUWUHNNHQNXQQHQGH]H
GRRUGHJURWHKRHYHHOKHLGLQWURVVHQZRUGHQJHZLNNHOGZDWKHWGURRJHIIHFWEHwQYORHGW
+DDO]HHUXLWHQVFKXG]HRSYRRUGDWX]HLQGHGURJHUVWRSWRPYHUGHUWHGURJHQ
'UDDLELMKHWGURJHQGHELQQHQNDQWYDQGHNOHGLQJQDDUEXLWHQ
21
'URRJSURJUDPPDVPHWVHQVRU
3URJUDP
PDV 6RRUWNOHGLQJ
0D[LPDOHFDSDFLWHLWNJ
7LMG'URRJ
*HEUXLNGLWSURJUDPPDYRRUQLHWJHYRHOLJZDVJRHGGDWQRJHQLJV]LQV
YRFKWLJLVHQJURQGLJJHGURRJGPRHWZRUGHQ,QKHWWLMGSURJUDPPD
ZRUGWKHWUHVWHUHQGHYRFKWQLHWDXWRPDWLVFKJHGHWHFWHHUG$OVKHW
ZDVJRHGQDDIORRSYDQKHWSURJUDPPDQRJYRFKWLJLVKHUKDDOWXKHW
SURJUDPPDDOVKHWWHGURRJLVHQGDDUGRRUJHNUHXNWHQUXZDDQYRHOW
ZDVGHGRRUXJHNR]HQGURRJWLMGWHODQJ
5HN'URRJ
:DQQHHUXGLWSURJUDPPDJHEUXLNWNXQWXGHWHGURJHQODGLQJELMY
NOHLQHNQXIIHOGLHUHQJ\PVFKRHQHQHQ]RSKHWGURRJUHNOHJJHQRP
WHGURJHQ
+DQGGRHNHQ
*HEUXLNGLWSURJUDPPDYRRUKHWGURJHQYDQQLHWJHYRHOLJHLWHPV
KDQGGRHNHQNHXNHQGRHNHQ1DKHWGURJHQ]LMQGHLWHPVGURRJHQ
NODDURPWHZRUGHQRSJHERUJHQLQGHNDVW
:RO 'LWNRUWHSURJUDPPDLVEHGRHOGRPNOHGLQJYDQZROHQ]LMGHGLH
YROJHQVGHDDQZLM]LQJHQYDQGHIDEULNDQWJURQGLJPRHWZRUGHQ
JHGURRJG]DFKWHURISOXL]LJHUWHPDNHQ
/
%HGGHQJRHG *HEUXLNKHWSURJUDPPDYRRUJURWHUHYRRUZHUSHQ:DQQHHUKHW
SURJUDPPDYROWRRLGLV]DOKHWGURRJ]LMQ'HDDQJHSDVWHURWDWLHYDQ
GHWURPPHOYRRUNRPWGDWKHWZDVJRHGLQGHZDUUDDNW

'RQVNOHGLQJ
*HEUXLNGLWSURJUDPPDRPWH[WLHOWHGURJHQGDWJHYXOGRIRSJHYXOGLV
PHWGRQVNXVVHQVGHNEHGGHQMDVVHQHQ]'URRJJURWHVWXNNHQ
DI]RQGHUOLMNHQJHEUXLNLQGLHQQRGLJGHIXQFWLH([WUDGURRJRIKHW
7LMGSURJUDPPD
NDWRHQ
*HEUXLNGLWSURJUDPPDYRRUNOHGLQJPHWHHQPHPEUDDQYRRU
VSRUWNOHGLQJYDQJHPHQJGHPDWHULDOHQHQDGHPHQGHVWRIIHQ
$XWRPDWLVFK
GURJHQ
*HEUXLNGLWSURJUDPPDYRRUGLNNHUQLHWJHYRHOLJNDWRHQHQZDVJRHG
YDQRQJHYHHUGH]HOIGHGLNWH1DKHWGURJHQ]DOKHWGURRJRIOLFKW
YRFKWLJ]LMQ
6SRUWNOHGLQJ
V\QWKHWLVFK +HWSURJUDPPDZRUGWJHEUXLNWYRRUKHWGURJHQYDQGHOLFDDWZDVJRHG
YDQV\QWKHWLVFKHYH]HOV
.ZHWVEDDU *HEUXLNGLWSURJUDPPDYRRUKHWGURJHQYDQ]HHUNZHWVEDDUZDVJRHG
YDQV\QWKHWLVFKHYH]HOVGDWQDKHWGURRJSURFHVOLFKWYRFKWLJNDQ]LMQ
:LMUDGHQXDDQHHQVSHFLDOHZDV]DNWHJHEUXLNHQ
9HUIULVVHQ
,QGLWSURJUDPPDLVGHYHUZDUPLQJXLWJHVFKDNHOG+HWSURJUDPPDLV
JHVFKLNWYRRUKHWRSIULVVHQYDQXZZDVJRHG
%DE\YHU]RUJ
LQJ *HEUXLNGLWSURJUDPPDRPEDE\NOHGLQJWHGURJHQ.OHGLQJGLHPHW
GLWSURJUDPPDZRUGWJHGURRJGLVPHHVWDOQRUPDDOGURRJ
$OOHUJLHYHU]RUJLQJ
9RRUKHWYHUZLMGHUHQYDQDOOHUJHQHQ]RDOVPLMWHQ
EDWP9301AW/
EDWP9302AG
*HEUXLNGLWSURJUDPPDYRRUGLNNHUQLHWJHYRHOLJNDWRHQHQZDVJRHG
YDQRQJHYHHUGH]HOIGHGLNWH1DKHWGURJHQLVKHWGURRJ


3URJUDP
PDV
+DQGPDWLJHHQVSHFLDOHGURRJSURJUDPPDV

6QHO
9RRUKHWVQHOGURJHQYDQOLFKWHHQGXQQHNOHGLQJ
6RRUWNOHGLQJ EDWP9301AW/
EDWP9302AG
22
 2SHQGHGHXUHQQHHP 
KHWILOWHUXLWGHYRRUVWH
VWHXQ
 2SHQKHWILMQHUHILOWHUHQ 
YHUZLMGHUGHSOXLVMHVYDQ
KHWWZHHODJLJHILOWHUPHW
HHQQDWWHKDQGGRHNRI
VWURPHQGZDWHU
 1DKHWGURJHQYDQKHW 
ILOWHU]HWXKHWZHHULQ
HONDDU
 ,QVWDOOHHUKHWILOWHU
RSGHYRRUVWHVWHXQ
 2QGHUKRXG
5HJHOPDWLJRQGHUKRXGNDQGHOHYHQVGXXUYDQGHGURJHUYHUOHQJHQ=RUJHUYRRU
GDWXGHVWURRPWRHYRHURQGHUEUHHNWYRRUGDWXRQGHUKRXGXLWYRHUW
%XLWHQNDQWYDQGHGURJHU
5HLQLJPHWHHQ]DFKWHQDWWHGRHNHQYHHJKHWRSSHUYODNDIPHWHHQQLHW
ELMWHQGKXLVKRXGHOLMNVFKRRQPDDNPLGGHO
'URRJKHWYHUYROJHQVDIPHWHHQ]DFKWHGURJHGRHN
'HXUDIGLFKWLQJ
&RQWUROHHUGHGHXUDIGLFKWLQJUHJHOPDWLJHQUHLQLJGH]HLQGLHQQRGLJPHW
HHQQDWWHGRHN
1DJHEUXLNGHGHXULHWVRSHQHQODWHQYRRUYHQWLODWLHHQGURJHQ
5HLQLJLQJYDQKHWSOXL]HQHQYXLOILOWHU
(HQWHYHHODDQSOXLVMHVRSKHWILOWHUEHwQYORHGWKHWGURRJHIIHFW
0DDNKHWILOWHUQDHONJHEUXLNVFKRRQ
=RUJHUYRRUGDWXQDKHWVFKRRQPDNHQKHWILOWHUYRRUJHEUXLNZHHURS
]LMQ SODDWV]HW
23
2SPHUNLQJHQ
(U]LWHHQWHPSHUDWXXUVHQVRURQGHUDDQGHYRRUVWHVWHXQ1DGDWKHWSOXLVHQKHW
YXLOILOWHULVYHUZLMGHUGGLHQWXYRRU]LFKWLJWH]LMQHQKHWQLHWDDQWHUDNHQRP
NUDVVHQWHYRRUNRPHQ
%LMKHWRSQLHXZLQVWDOOHUHQYDQKHWILOWHULQGHMXLVWHULFKWLQJHQRSGHMXLVWHSODDWV
LQVWDOOHUHQ
*HEUXLNGH]HGURJHUQLHWDOVKHWILOWHUQLHWFRUUHFWLVJHwQVWDOOHHUG
 1HHPGHZDWHUEDNKRUL]RQWDDOXLW
RPPRUVHQYDQFRQGHQVZDWHUWH
YRRUNRPHQ
 /DDWKHWFRQGHQVZDWHUZHJORSHQHQ
LQVWDOOHHUGHZDWHUEDNRSQLHXZRS]LMQ
SODDWV
5HLQLJLQJYDQGHZDUPWHZLVVHODDU
0DDNGHZDUPWHZLVVHODDUUHJHOPDWLJVFKRRQDQGHUVZRUGHQGHSUHVWDWLHV
YDQGHGURJHUEHwQYORHG
 'UXNRSGHJHVSYDQGH
GHXUNOHSYDQGHZDUPWHZLVVHODDU
OLQNVRQGHURPGHGHXUNOHSWH
RSHQHQ
:DWHUDIYRHU
5HLQLJLQJYDQGHZDWHUEDN
$OVGHDIYRHUSLMSQLHWLVJHwQVWDOOHHUGZRUGWKHWFRQGHQVZDWHUQDKHWGURJHQ
RSJHVODJHQLQGHZDWHUEDN/DDWKHWWLMGLJQDDIORRSYDQKHWSURJUDPPDZHJORSHQ
$OVWLMGHQVGHZHUNLQJGHZDWHUEDNYROLVNQLSSHUWRSKHWGLVSOD\WHU
ZDDUVFKXZLQJPDDNGHZDWHUEDNGDQRQPLGGHOOLMNOHHJ
+HWFRQGHQVZDWHULVQLHWGULQNEDDU
24
 'UDDLGHYHUJUHQGHONQRSYDQ
KHWGHNVHOYDQKHWEDVLVILOWHULQGH
RQWJUHQGHOLQJVVWDQG
$OVHUQDYHUORRSYDQWLMGVWRIRS
GHZDUPWHZLVVHODDU]LWYHUZLMGHU
GLWGDQPHWHHQVWRI]XLJHU]DFKWH
ERUVWHOHQ]5DDNGH
ZDUPWHZLVVHODDUQLHWUHFKWVWUHHNV
PHWXZKDQGHQDDQRPOHWVHOWH
YRRUNRPHQ
 3ODDWVKHWJHUHLQLJGHILOWHUHQ
KHWILOWHUGHNVHOWHUXJLQGH
RRUVSURQNHOLMNHSRVLWLHV
YHUJUHQGHOGHNQRSHQVOXLWKHW
GHNVHOYDQGHZDUPWHZLVVHODDU
25
'HGURJHUNDQQLHW
ZRUGHQJHVWDUW
'HGURJHUNDQQLHW
ZRUGHQJHVWDUWHQ
WRRQW(LQGH
&RQWUROHHURIGHSURJUDPPDLQVWHOOLQJMXLVWLV
&RQWUROHHURIHUNOHUHQLQGHWURPPHO]LWWHQ
7HODQJHGURRJWLMG
&RQWUROHHURIGHSURJUDPPDLQVWHOOLQJMXLVWLV
&RQWUROHHURIHUWHYHHONOHGLQJLQFOXVWHUV]LWWHQ
&RQWUROHHURIGHILOWHU]HHILVJHUHLQLJG
,QVRPPLJHSURJUDPPDVLVHUOXFKWWRHYRHUYRRUNRHOLQJ
QDKHWGURJHQ
6OHFKWHGURJLQJ
'HUHVWHUHQGHWLMG
YDQKHWGLVSOD\
VWRSWRIYHUVSULQJW
'HUHVWHUHQGHWLMGYDULHHUWPHWKHWW\SHNOHGLQJGH
EHODVWLQJGHGURJLQJHQGHRPJHYLQJVWHPSHUDWXXU
ZDWHHQQRUPDDOYHUVFKLMQVHOLV
6WRULQJVYHUVFKLMQVHO $DQEHYROHQEHKDQGHOLQJVPHWKRGH
&RQWUROHHUGHVWURRPDDQVOXLWLQJ
%HYHVWLJGDWGH6WDUW3DX]HWRHWVLVLQJHGUXNW
&RQWUROHHURIGHGHXUJRHGJHVORWHQLV
'H]HNHULQJYDQKHWKXLVLVGRRUJHEUDQGGH
VWURRPRQGHUEUHNHULVXLWJHYDOOHQRIGHVWURRPLV
XLWJHYDOOHQ
%HYHVWLJGDWGHNOHUHQJHGHK\GUDWHHUG]LMQ
&RQWUROHHURIGHSURJUDPPDLQVWHOOLQJMXLVWLV
%HYHVWLJGDWHUWHYHHONOHUHQ]LMQ
'HODGLQJLVQLHWJRHGJHVRUWHHUG2INOHGLQJGLHQLHW
JHPDNNHOLMNWHGURJHQLVZRUGWJHPHQJGPHWNOHGLQJ
GLHZHOJHPDNNHOLMNWHGURJHQLV
*URWHODGLQJ]ZDDUWH[WLHO
&RQWUROHHURIGHILOWHU]HHILVJHUHLQLJG
.OHUHQ]LMQJHNUHXNW
.OHGLQJLVWHODQJJHGURRJG3UREHHUHHQNRUWHUH
GURRJWLMG
.OHGLQJLVWHODQJLQKHWDSSDUDDWJHEOHYHQQDGDW
GHF\FOXVLVDIJHORSHQ
 3UREOHHPRSORVVLQJ
:DQQHHUGHPDFKLQHQLHWQRUPDDOZHUNWLVKHWPRJHOLMNGDWHUJHHQVWRULQJLV
5DDGSOHHJGHYROJHQGHPHWKRGHQYRRUKHWRSORVVHQYDQSUREOHHPRSORVVLQJ$OVGH
IRXWQRJVWHHGVEHVWDDWQD]HOIFRQWUROHYROJHQVGHDDQEHYROHQPHWKRGHKDDOGDQGH
VWHNNHUXLWKHWVWRSFRQWDFWHQQHHPFRQWDFWPHWRQVRSYRRURQGHUVWHXQLQJ
$OOHJHYROJHQYHURRU]DDNWGRRUKHWRQGHUKRXGGRRUGHJHEUXLNHU]HOIRIGRRUKHW
LQKXUHQYDQQLHWSURIHVVLRQHHORQGHUVWHXQHQGSHUVRQHHO]LMQYRRUUHNHQLQJYDQGH
JHEUXLNHU
26
6WRULQJVYHUVFKLMQVHO $DQEHYROHQEHKDQGHOLQJVPHWKRGH
'HGURJHULVWH
OXLGUXFKWLJ
/HWRSPXQWHQORVVHNQRSHQVSLMNHUVHQDQGHUH
YRRUZHUSHQHQYHUZLMGHUGH]HRQPLGGHOOLMN
&RQWUROHHUKHWSOXL]HQILOWHU9HUZLMGHUYRRUZHUSHQGLHLQ
KHWSOXL]HQILOWHUYDVW]LWWHQ
=RUJHUYRRUGDWGHGURJHUZDWHUSDVVWDDWHQVWHYLJRS
GHYORHU
'HGURJHUNDQEURPPHQGRRUGHOXFKWGLHGRRUGH
WURPPHOHQGHYHQWLODWRUEHZHHJW'LWLVQRUPDDO
.OHUHQNULPSHQ 'HZDVYRRUVFKULIWHQZRUGHQQLHWRSJHYROJG
*HEUXLNHHQODJHRIJHHQZDUPWHLQVWHOOLQJ
(UEOLMYHQ
SOXLVMHVDFKWHU
RSGHNOHUHQ
3OXL]HQILOWHULVQLHWJRHGVFKRRQJHPDDNW
.OHUHQ]LMQQLHWJRHGJHVRUWHHUG
6RPPLJHWH[WLHOYHURRU]DDNWPHHUSOXLVMHVHQPRHWHQ
DSDUWZRUGHQJHGURRJGYDQVWRIZDDUSOXLVMHV
JHPDNNHOLMNDDQKHFKWHQ
7LVVXHSDSLHUHWFLVDFKWHUJHODWHQLQ]DNNHQ
+HWDSSDUDDW
VWLQNW
'HJHXUZRUGWYHURRU]DDNWGRRUUXEEHUPDWHULDDOGDW
ELQQHQLQKHWDSSDUDDW]LW'LWVRRUWJHXULVHHQ
UXEEHUJHXUHQYHUGZLMQWYDQ]HOIQDPHHUGHUHNHUHQ
JHEUXLNYDQKHWDSSDUDDW
*HEUXLNELMKHWZDVVHQYDQGHNOHGLQJKHWZDVPLGGHO
YROJHQVGHDDQEHYHOLQJHQYDQGHIDEULNDQW$OVXKHW
ZDVPLGGHOQLHWYROJHQVGHDDQEHYHOLQJHQRYHUPDWLJ
JHEUXLNWNDQ]LFKRQRSJHORVWZDVPLGGHORSGHNOHGLQJ
RSKRSHQHQHHQJHXUYHURRU]DNHQ
8NXQWJHXUHQXLWGHNOHGLQJUXLNHQDOVGHNOHGLQJQDKHW
GURJHQLQKHWDSSDUDDWRIQDKHWZDVVHQLQGH
ZDVPDFKLQHLVDFKWHUJHEOHYHQ/DDGGHNOHGLQJ
RQPLGGHOOLMNXLWDDQKHWHLQGHYDQGHGURRJRI
ZDVF\FOXV
&RQWUROHHURIXGH]HOIGHJHXULQGHZDVPDFKLQHNXQW
UXLNHQ=RMDUHLQLJGDQGHNXLSYDQGHZDVPDFKLQH
YROJHQVGHJHEUXLNVDDQZLM]LQJYDQGHZDVPDFKLQH
=RUJHUDOWLMGYRRUGDWEHLGHSOXL]HQILOWHUVVFKRRQ]LMQ
$OVHUQDKHWGURJHQUHVWHQLQKHWSOXL]HQILOWHU
DFKWHUEOLMYHQNDQGLWJHXUYHURRU]DNHQ(QGURRJKHW
SOXL]HQILOWHURRNYROOHGLJQDKHWVFKRRQPDNHQ
'HPDFKLQHZRUGW
LQJHVFKDNHOGHQGLUHFW
QDGHVWURRPXLWYDO
JHVWDUWPDDUZHUNWQLHW
:DQQHHUKHWSURJUDPPDLVRQGHUEURNHQNXQQHQGH
LQJHVWHOGHIXQFWLHVQLHWZRUGHQJHZLM]LJG$OVKHW
SURJUDPPDRIGHIXQFWLHWLMGHQVGHZHUNLQJPRHW
ZRUGHQJHZLM]LJGRIDOVGHVWURRPWLMGHQVGHZHUNLQJLV
XLWJHVFKDNHOGHQGHVWURRPZHHUPRHWZRUGHQ
LQJHVFKDNHOGGUDDLWXGHNQRSQDDU8LWGUDDLWXGH
NQRSRSQLHXZRPKHWJHZHQVWHSURJUDPPDHQGH
JHZHQVWHIXQFWLHWHVHOHFWHUHQHQVWDUWXKHW
SURJUDPPDWHQVORWWH
27
$%&'$%(
$)
,QIRUPDWLHFRGHV
&RGH $DQEHYROHQEHKDQGHOLQJVPHWKRGH
$EQRUPDOH
ZHHUJDYHGHPDWUR
FRQWUROERDUGHQGH
SRZHUERDUG
'UDDLGHNQRSQDDU8LWRPGHGURJHUXLWWHVFKDNHOHQ
HQVWDUWKHPQDVHFRQGHQRSQLHXZRS
$OVGHDIZLMNLQJQLHWZRUGWRSJHKHYHQQHHPGDQFRQWDFW
RSPHWGHNODQWHQVHUYLFH
$EQRUPDOH
VHQVRU 1HHPFRQWDFWRSPHWGHNODQWHQVHUYLFH
'HYHUSDNNLQJHQZRUGHQJHPDDNWYDQPLOLHXYULHQGHOLMNH
PDWHULDOHQGLH]RQGHUJHYDDUYRRUKHWPLOLHXNXQQHQ
ZRUGHQJHUHF\FOHHUGZHJJHJRRLGRIYHUQLHWLJG'DDUWRH
ZRUGHQGHYHUSDNNLQJVPDWHULDOHQRSSDVVHQGHZLM]H
JHsWLNHWWHHUG
+HWV\PERRORSKHWSURGXFWRIGHYHUSDNNLQJJHHIWDDQ
GDWKHWSURGXFWQLHWDOVQRUPDDOKXLVKRXGHOLMNDIYDOPDJ
ZRUGHQEHKDQGHOG%UHQJKHWSURGXFWQDDUHHQHUNHQG
LQ]DPHOFHQWUXPYRRUGHYHUZHUNLQJYDQDIJHGDQNWH
HOHNWULVFKHHQHOHNWURQLVFKHDSSDUDWXXU
:DQQHHUXGHGURJHUDDQKHWHLQGHYDQ]LMQOHYHQVGXXU
ZHJGRHWPRHWXDOOHQHWVQRHUHQYHUZLMGHUHQHQGH
GHXUYHUJUHQGHOLQJHQVFKDNHODDUYHUQLHWLJHQRPWH
YRRUNRPHQGDWGHGHXUYHUJUHQGHOWRIRSVORWJDDW
NLQGHUYHLOLJKHLG
(HQFRUUHFWHYHUZLMGHULQJYDQKHWSURGXFWKHOSWQHJDWLHYH
HIIHFWHQRSKHWPLOLHXHQGHJH]RQGKHLGYDQPHQVHQWH
YRRUNRPHQGLH]RXGHQNXQQHQRSWUHGHQELMHHQRQMXLVWH
YHUZLMGHULQJYDQKHWSURGXFW9RRUJHGHWDLOOHHUGH
LQIRUPDWLHRYHUYHUZLMGHULQJHQYHUZHUNLQJYDQKHW
SURGXFWNXQWXFRQWDFWRSQHPHQPHWGHGHVEHWUHIIHQGH
JHPHHQWHOLMNHLQVWDQWLHGLHEHODVWLVPHWDIYDOEHKHHUXZ
DIYDOYHUZLMGHULQJVGLHQVWRIGHZLQNHOZDDUXKHWSURGXFW
KHEWJHNRFKW
 $IYRHUHQ
,QWHUSUHWDWLH
28
 7HFKQLVFKHJHJHYHQV
+DQGHOVPHUN EDY
0RGHO EDWP9301AW/EDWP9302AG
*HVFKDWWHFDSDFLWHLWNJ
:DVGURJHUPHWOXFKWWRHYRHURIFRQGHQVGURJHU FRQGHQVHU
(QHUJLHHIILFLsQWLHNODVVH $
*HZRJHQMDDUOLMNVHQHUJLHYHUEUXLNN:K  
$XWRPDWLVFKHGURRJWURPPHORIQLHWDXWRPDWLVFKH
GURRJWURPPHO$XWRPDWLVFK $XWRPDWLVFKHGURRJWURPPHO
(QHUJLHYHUEUXLNYDQKHWVWDQGDDUGNDWRHQSURJUDPPDELM
YROOHEHODVWLQJN:K 
(QHUJLHYHUEUXLNYDQKHWVWDQGDDUGNDWRHQSURJUDPPDELM
JHGHHOWHOLMNHEHODVWLQJN:K 
6WURRPYHUEUXLNELMGHXLWVWDQG: 
6WURRPYHUEUXLNLQVOXLPHUVWDQG: 
'XXUYDQGHVOXLPHUVWDQGPLQ 
6WDQGDDUGGURRJSURJUDPPD  NDWRHQ
*HZRJHQSURJUDPPDWLMGYDQKHWVWDQGDDUG
NDWRHQSURJUDPPDELMYROOHGLJHHQJHGHHOWHOLMNH
ODGLQJPLQ

3URJUDPPDWLMGYDQKHWVWDQGDDUGNDWRHQSURJUDPPD
ELMYROOHEHODVWLQJPLQ 
3URJUDPPDWLMGYDQKHWVWDQGDDUGNDWRHQSURJUDPPD
ELMJHGHHOWHOLMNHEHODGLQJPLQ 
&RQGHQVDWLHHIILFLsQWLHNODVVHRSHHQVFKDDOYDQ*
PLQVWHIILFLsQWWRW$PHHVWHIILFLsQW %
*HPLGGHOGHFRQGHQVDWLHHIILFLsQWLHYDQKHW
VWDQGDDUGNDWRHQSURJUDPPDELMYROOHEHODVWLQJDOV
SHUFHQWDJH

*HPLGGHOGHFRQGHQVDWLHHIILFLsQWLHYDQKHWVWDQGDDUG
NDWRHQSURJUDPPDELMJHGHHOWHOLMNHEHODVWLQJLQ
SURFHQWHQ

*HZRJHQFRQGHQVDWLHHIILFLsQWLHYRRUKHWVWDQGDDUG
NDWRHQSURJUDPPDELMYROOHGLJHHQJHGHHOWHOLMNHODGLQJ
DOVSHUFHQWDJH

*HOXLGVQLYHDXG% 
*HwQWHJUHHUG 1((
29
*HEDVHHUGRSGURRJF\FOLYDQKHWVWDQGDDUGNDWRHQSURJUDPPDELMYROOHHQ
JHGHHOWHOLMNHODGLQJHQKHWYHUEUXLNYDQGHVSDDUVWDQGHQ+HWZHUNHOLMNHHQHUJLHYHUEUXLN
SHUF\FOXVKDQJWDIYDQKHWJHEUXLNYDQKHWDSSDUDDW
$OVGHKXLVKRXGHOLMNHGURRJWURPPHOLVXLWJHUXVWPHWHHQHQHUJLHEHKHHUV\VWHHP
+HWVWDQGDDUGNDWRHQSURJUDPPDGDWELMYROOHGLJHHQJHGHHOWHOLMNHEHODGLQJZRUGW
JHEUXLNWLVKHWVWDQGDDUGGURRJSURJUDPPDZDDURSGHLQIRUPDWLHRSKHWHWLNHWHQGHNDDUW
EHWUHNNLQJKHHIWGLWSURJUDPPDLVJHVFKLNWYRRUKHWGURJHQYDQQRUPDDOQDWNDWRHQHQ
ZDVJRHGHQKHWLVKHWPHHVWHIILFLsQWHSURJUDPPDZDWEHWUHIWKHWHQHUJLHYHUEUXLNYRRU
NDWRHQ
9RRUKHWVWDQGDDUGNDWRHQSURJUDPPDELMYROOHEHODVWLQJ
'HWDEHOEHYDWGHZDDUGHQYRRUGHGURRJWLMGHQKHWHQHUJLHYHUEUXLNYRRUKHWGURJHQYDQ
HHQWHVWSDUWLMZDVJRHGPHWYHUVFKLOOHQGHWRHUHQWDOOHQLQGHZDVPDFKLQH
 7\SLVFKHYHUEUXLNVWDEHO
(OHNWULVFK
HQHUJLHYHUEUXLN
>N:K@
'URRJWLMG>PLQ@
WRWDDO   
JHGHHOWHOLMN   
ODDJ  
ODDJ  
WRWDDO   
JHGHHOWHOLMN   
ODDJ   
V\QWKHWLVFK JHGHHOWHOLMN   
NDWRHQ
YRFKWLJNDWRHQ
RPWHVWULMNHQ
NJ
3URJUDPPD /DGLQJ 5RWDWLH>USP@
7HVWSURJUDPPDRYHUHHQNRPVWLJ9HURUGHQLQJ(8YRRUHQHUJLHHWLNHWWHULQJ
JHPHWHQRYHUHHQNRPVWLJ(1
(OHNWULVFK
HQHUJLHYHUEUXLN
>N:K@
$
  
3URJUDPPD
+RHYHHOKHLG
ZDVJRHG0D[
KDOYHODGLQJ>NJ@
3URJUDPPDGXXU
>PLQ@
+HWNDWRHQSURJUDPPDLVEHGRHOGYRRUKHWGURJHQYDQQRUPDDOQDWNDWRHQHQZDVJRHG
+HWLVKHWPHHVWHIILFLsQWHSURJUDPPDYRRUKHWGURJHQYDQNDWRHQHQZDVJRHGRSKHWJHELHG
YDQVWURRPYHUEUXLN
$OVJHYROJYDQDIZLMNLQJHQPHWEHWUHNNLQJWRWVRRUWHQKRHYHHOKHLGZDVJRHG
VFKRPPHOLQJHQLQGHYRHGLQJHQGHRPJHYLQJVWHPSHUDWXXUHQYRFKWLJKHLGNXQQHQGHELM
GHHLQGJHEUXLNHUJHPHWHQZDDUGHQDIZLMNHQYDQGHLQGHWDEHOYHUPHOGHZDDUGHQ
NDWRHQ
30
 0DFKLQHSDUDPHWHUV
9HUPRJHQ
.OHXUXLWHUOLMN
1HWWRJHZLFKW
3URGXFWPRGHO
*HVFKDWWHFDSDFLWHLW
7RWDOHDIPHWLQJ
%î'î+
.RHOPLGGHO
1RPLQDDOYHUPRJHQ
/DGLQJ
NJ
9a+]
NJ
:
îîPP
5
:LW7LWDDQNULVWDOOHQ
J
EDWP9301AW/EDWP9302AG
E
7

/
 PP
 

0
$IPHWLQJHQ
7
0
3DUDPHWHU
31
andere landen gelden de lokale garantieregels. Bezoek van een monteur geschiedt alleen
in de BeNeLux.
2. Schade aan het apparaat dient binnen 48 uur gemeld te worden aan de verkopende partij.
3. Bij het aanmelden van een reparatie dient er ten alle tijden een kopie aankoopbewijs
overhandigd te worden, mocht dit niet aanwezig zijn is er geen enkele vorm van garantie
mogelijk.
4. Er wordt geen garantie geboden op:
•Gemakkelijk breekbare delen zoals glas, kunststof, rubbers of lampen en dergelijke.
•Normale slijtage, zoals snaren, scharnieren, knoppen en ander bewegende delen
enzovoort.
•Wanneer het apparaat in contact is geweest met chemische en/of elektrochemische of
andere ongeschikte stoffen.
•Wanneer de gebreken aan het apparaat te wijten zijn aan transportschade buiten ons
toedoen, aan een onvakkundige installatie en montage.
•Een verkeerd gebruik, een gebrekkig onderhoud, door de niet-naleving van de
instructies voor de bediening en de montage.
•Niet huishoudelijk gebruik, zoals kapsalons, horeca, enzovoort.
•De aanspraak op garantie vervalt bij reparaties of ingrepen aan het apparaat door
personen anders dan van onze eigen service dienst. en ook wanneer het apparaat
uitgerust wordt met onderdelen of accessoires die geen originele onderdelen zijn en
daardoor een defect veroorzaken.
5. De garantieprestatie houdt in dat defecte onderdelen naar inzicht van de servicedienst gratis
gerepareerd worden of door deugdelijke onderdelen vervangen worden. Het is aan de
servicedienst om te bepalen of een reparatie door een monteur dient te geschieden of dat
het defect verholpen kan worden door het verzenden van een onderdeel naar de
consument. Apparaten die normaal vervoerd kunnen worden (bv. in een auto) dienen naar
het punt van aankoop geretourneerd te worden voor service verlening. Apparaten die niet
normaal vervoerd kunnen worden zullen ter plaatse gerepareerd worden. Voor een reparatie
onder garantie dient ten allen tijden een geldige aankoop bon aanwezig te zijn. Vervangen
delen worden onze eigendom.
6. Indien een klacht ongegrond is zijn alle kosten voor rekening van de consument.
7. Als een gepland servicebezoek vanuit uw zijde geen doorgang hoeft te vinden, dient dit de
voorgaande werkdag gemeld te worden, anders zullen er kosten in rekening worden
gebracht.
rekening gebracht worden.
9. Reparatie of omruiling ten tijde van de garantietermijn leiden niet tot verlenging van de
garantietermijn.
10. Schade die is ontstaan door een defect apparaat dienen door de consument zelf opgegeven
te worden aan zijn/haar verzekering.
11. Verdergaande, of andere aanspraken, in het bijzonder aanspraken op vergoeding voor
schade ontstaan buiten het apparaat voor zover een dergelijke aansprakelijkheid niet
wettelijk voorgeschreven is zijn uitgesloten.
12. Wij zijn verder zonder beperking aansprakelijk volgens de wettelijke bepalingen voor schade
die onder de wet op de productaansprakelijkheid valt en voor alle schade die berust op
opzettelijke contractuele schendingen, grove nalatigheid en boos opzet van ons, onze
wettelijke vertegenwoordigers of de door ons aangestelde personen.
13. Op de EDY garantievoorwaarde is het Nederlands recht van toepassing.
Servicenummer voor Nederland : 0900-0404040 www.edy.nl
Servicenummer voor België : 0032-(0)38080919
9LHOHQ'DQNGDVV6LHVLFKIUXQVHU3URGXNWHQWVFKLHGHQKDEHQ
'LHLQGLHVHP+DQGEXFKYHUZHQGHWHQ6\PEROHVLQGKLHUDXIJHIKUW
/HVHQ6LHGLH$QZHLVXQJHQ
%LWWHLQVWDOOLHUHQXQGYHUZHQGHQ6LHGLHVHV3URGXNWRUGQXQJVJHPl
'LH%LOGHULQGLHVHU*HEUDXFKVDQZHLVXQJVLQGVFKHPDWLVFKH
'DUVWHOOXQJHQ$XVVHKHQXQG$XIGUXFNHVLQGDEKlQJLJYRQGHQ
WDWVlFKOLFKHQ3URGXNWHQ
=XU2SWLPLHUXQJGHU*HVDPWOHLVWXQJNDQQGDV3URGXNWRKQHYRUKHULJH
$QNQGLJXQJWHFKQLVFKYHUlQGHUWZHUGHQ
'LHVHU7URFNQHULVWDXVVFKOLHOLFKIUGHQ*HEUDXFKLP+DXVKDOW
EHVWLPPW%LWWHDXINHLQHQ)DOOIU7H[WLOLHQYHUZHQGHQGLHIUHLQH
0DVFKLQHQZlVFKHQLFKWJHHLJQHWVLQG
:DUQXQJ
'LH9HUZHQGXQJGLHQWVLFKHUKHLWVUHOHYDQWHQ$QJHOHJHQKHLWHQXQGNDQQ]X
9HUOHW]XQJHQIKUHQ
:DUQXQJ
%UDQGJHIDKU(QWIODPPEDUH0DWHULDOLHQ
34
,QKDOW

























 6LFKHUKHLWVKLQZHLVH
6LFKHUKHLWVKLQZHLVH
 3URGXNWXQG=XEHK|U
7HLOHEH]HLFKQXQJ
,P/LHIHUXPIDQJHQWKDOWHQHV=XEHK|U
 ,QVWDOODWLRQVPHWKRGH
9RUVLFKWVPDQDKPHQYRUGHU,QVWDOODWLRQ
(LQVWHOOEDUH)XWHLOH
,QVWDOODWLRQGHV$EIOXVVURKUV
7URFNHQJHVWHOO:lVFKHVWlQGHU
$QVFKOXVVDQGLH6WURPYHUVRUJXQJ
,QVWDOODWLRQEHL6WDSHOPRQWDJH
 $QOHLWXQJ]XP7URFNQHQ
7LSSV]XP:lVFKHWURFNQHQ
9RUEHUHLWHQGH0DQDKPHQYRUGHP7URFNQHQGHU:lVFKH
6RUWLHUHQGHU:lVFKH
 9HUZHQGXQJVPHWKRGHQ
%HGLHQIHOGXQG)XQNWLRQHQ
3URJUDPPIKUHU
 :DUWXQJ
'DVbXHUHGHV7URFNQHUV
7UGLFKWXQJ
6LHEUHLQLJXQJLP)OXVHQXQG6FKPXW]IlQJHU
5HLQLJXQJGHV:DVVHUEHKlOWHUV
5HLQLJXQJGHV:lUPHWDXVFKHUV
 )HKOHUEHKHEXQJ
)HKOHUEHKHEXQJ
,QIRUPDWLRQVFRGHV
 (QWVRUJXQJ
(QWVRUJXQJ
 7HFKQLVFKH'DWHQ
7HFKQLVFKH'DWHQ
 7\SLVFKH9HUEUDXFKVWDEHOOH
7\SLVFKH9HUEUDXFKVWDEHOOH
 0DVFKLQHQSDUDPHWHU
0DVFKLQHQSDUDPHWHU
35
 6LFKHUKHLWVKLQZHLVH
%LWWHEHQXW]HQ6LHGHQ7URFNQHUQLFKWRKQHYRUKHUGLHVH
*HEUDXFKVDQZHLVXQJJHOHVHQXQGYHUVWDQGHQ]XKDEHQ
'LHVH*HEUDXFKVDQZHLVXQJIU7URFNQHUZLUGPLWYHUVFKLHGHQHQ
7URFNQHUW\SHQRGHUPRGHOOHQJHOLHIHUW(VN|QQHQGDKHU
%HVFKUHLEXQJHQYRQ(LQVWHOOXQJHQRGHU$XVVWDWWXQJHQHQWKDOWHQ
VHLQGLH,KUHQ7URFNQHUQLFKWEHWUHIIHQ
'LH1LFKWEHDFKWXQJGHU*HEUDXFKVDQZHLVXQJRGHUGLH
XQVDFKJHPlH9HUZHQGXQJGHV7URFNQHUVNDQQ6FKlGHQDQGHQ
7H[WLOLHQRGHUDP*HUlWVRZLH9HUOHW]XQJHQGHV%HQXW]HUV
YHUXUVDFKHQ%HZDKUHQ6LHGLH*HEUDXFKVDQZHLVXQJLQGHU1lKH
GHV:DVFKWURFNQHUVDXI
'LHVHU7URFNQHULVWDXVVFKOLHOLFKIUGHQ*HEUDXFKLP+DXVKDOW
EHVWLPPW:LUGGHU7URFNQHUIUEHUXIOLFKHRGHUJHZHUEOLFKH=ZHFNH
RGHUIU=ZHFNHGLHEHUGHQQRUPDOHQ*HEUDXFKLQHLQHP
+DXVKDOWKLQDXVJHKHQHLQJHVHW]WRGHUZLUGGHU7URFNQHUYRQHLQHU
3HUVRQYHUZHQGHWGLHNHLQ9HUEUDXFKHULVWHQWVSULFKWGLH
*HZlKUOHLVWXQJVIULVWGHUNU]HVWHQ*HZlKUOHLVWXQJVIULVWGLHLQGHQ
HLQVFKOlJLJHQ5HFKWVYRUVFKULIWHQYRUJHVHKHQLVW
'HU7URFNQHUZXUGHXQWHU(LQKDOWXQJDOOHUHLQVFKOlJLJHQ
6LFKHUKHLWVQRUPHQKHUJHVWHOOW
:$5181*
8PEHLGHU9HUZHQGXQJGLHVHV3URGXNWVGDV5LVLNRHLQHU([SORVLRQ
HLQHV%UDQGHVHLQHVW|GOLFKHQ6WURPVFKODJVHLQHU9HUOHW]XQJRGHU
9HUEUKXQJYRQ3HUVRQHQ]XPLQLPLHUHQEHDFKWHQ6LHELWWHGLH
IROJHQGHQJUXQGOHJHQGHQ9RUVLFKWVPDQDKPHQ
36
,QVWDOODWLRQ
%LWWHEHIROJHQ6LHGLH$QZHLVXQJHQ]XUNRUUHNWHQ,QVWDOODWLRQGHV
EDY7URFNQHUVXQG]XP$QVFKOXVVDQGDV6WURPQHW]
%HL*HUlWHQPLW/IWXQJV|IIQXQJHQLP6RFNHOPXVVVLFKHUJHVWHOOW
ZHUGHQGDVVNHLQ7HSSLFKGLHgIIQXQJHQYHUGHFNW
)UVlPWOLFKH5HSDUDWXUHQXQG:DUWXQJVDUEHLWHQDP7URFNQHU
VROOWHDXVVFKOLHOLFKJHVFKXOWHV)DFKSHUVRQDOKHUDQJH]RJHQ
ZHUGHQ8QSURIHVVLRQHOOH5HSDUDWXUHQN|QQHQ8QIlOOHRGHU
VFKZHUZLHJHQGH)HKOIXQNWLRQHQYHUXUVDFKHQ
,P$QVFKOXVVDQGLH,QVWDOODWLRQVROOWHGHU7URFNQHU]ZHL6WXQGHQ
ODQJVWLOOVWHKHQEHYRUHUDQGDV6WURPQHW]DQJHVFKORVVHQZLUG
)UGLH6WDSHOLQVWDOODWLRQGHV7URFNQHUVDXIHLQHU:DVFKPDVFKLQH
VLQGPLQGHVWHQV]ZHL3HUVRQHQHUIRUGHUOLFK
,QVWDOOLHUHQ6LHGHQ7URFNQHULQHLQHP5DXPPLWDXVUHLFKHQGHU
%HOIWXQJXQG5DXPWHPSHUDWXU]ZLVFKHQ&XQG&
9HUZHQGHQ6LHVWHWVGLHLP/LHIHUXPIDQJGHV7URFNQHUV
HQWKDOWHQHQ/HLWXQJHQXQG6FKOlXFKH
6WHOOHQ6LHGHQ7URFNQHUDXIHLQHQHEHQHQXQGVWDELOHQIHVWHQ
8QWHUJUXQG%HWRQ
3RVLWLRQLHUHQ6LHGHQ7URFNQHUQLFKWKLQWHUHLQHUYHUVFKOLHEDUHQ
7UHLQHU6FKLHEHWURGHUHLQHU7UPLW6FKDUQLHUDXIGHU
JHJHQEHUOLHJHQGHQ6HLWHGHV7UVFKDUQLHUVGHV7URFNQHUV
6WHOOHQ6LHGHQ7URFNQHUVRDXIGDVVGLH7UMHGHU]HLW
KLQGHUQLVIUHLJH|IIQHWZHUGHQNDQQ
37
:HQQGDV1HW]NDEHOEHVFKlGLJWLVWPXVVHVGXUFKGHQ+HUVWHOOHU
VHLQHQ.XQGHQGLHQVWRGHUlKQOLFKTXDOLIL]LHUWH3HUVRQHQHUVHW]W
ZHUGHQXPHLQH*HIlKUGXQJ]XYHUPHLGHQ
'HU7URFNQHUGDUINHLQHVIDOOVPLWWHOV9HUOlQJHUXQJVNDEHODQGDV
6WURPQHW]DQJHVFKORVVHQZHUGHQ
6FKOLHHQ6LHGHQ7URFNQHUQLFKWDQHLQH6WHFNGRVHDQGLHIU
HLQHQHOHNWULVFKHQ5DVLHUDSSDUDWRGHU+DDUWURFNQHUYRUJHVHKHQLVW
'HU7URFNQHULVWYRUhEHUKLW]XQJSHUDXWRPDWLVFKHP
$EVFKDOWV\VWHPJHVFKW]W'LHVHV6\VWHPVFKDOWHWGHQ7URFNQHU
DXVVREDOGGLH7HPSHUDWXU]XKRFKLVW
(LQYHUVWRSIWHU1HW]ILOWHUNDQQGHQDXWRPDWLVFKHQ
hEHUKLW]XQJVVFKXW]DNWLYLHUHQ5HLQLJHQ6LHGHQ)LOWHUXQGZDUWHQ
6LHELVGHU7URFNQHUDEJHNKOWLVW9HUVXFKHQ6LHGDQQGDV*HUlW
HUQHXW]XVWDUWHQ6ROOWHGHU7URFNQHULPPHUQRFKQLFKWZLHGHU
DQVSULQJHQUXIHQ6LHELWWHHLQHQ6HUYLFHWHFKQLNHU
(OHNWULVFKH6LFKHUKHLW
%ORFNLHUHQ6LHQLHPDOVGHQ/XIWDXVODVV(QWOIWXQJV|IIQXQJ
6WHOOHQ6LHGHQ7URFNQHUQLFKWDXIHLQHQ7HSSLFKPLWODQJHQ)DVHUQ
)UDQVHQGDGLHVGLH/XIW]LUNXODWLRQEHKLQGHUQNDQQ
'LH/XIWLQGHU8PJHEXQJGHV7URFNQHUVGDUINHLQH6WDXESDUWLNHO
HQWKDOWHQ
'DV*HUlWGDUINHLQH:DQGRGHUDQJUHQ]HQGHQ0|EHOQNRQWDNWLHUHQ
'LHVHV*HUlWGDUIQLFKWLP)UHLHQJHODJHUWRGHUYHUZHQGHWZHUGHQ
8PHLQHQ5FNVWURPYRQ*DVHQDXV*HUlWHQGLHDQGHUH
%UHQQVWRIIHYHUEUHQQHQHLQVFKOLHOLFKRIIHQHU)HXHULQGHQ5DXP
]XYHUPHLGHQLVWIUDXVUHLFKHQGH%HOIWXQJ]XVRUJHQ
38
9HUZHQGHQ6LHNHLQHVIDOOV0HKUIDFKVWHFNGRVHQ
9HUOlQJHUXQJVNDEHORGHU'RSSHODGDSWHUPLWGLHVHP*HUlW
'LHVHV*HUlWPXVVEHUGDV1HW]NDEHOJHHUGHWZHUGHQ%HL
)HKOIXQNWLRQRGHU$XVIDOOUHGX]LHUWGLH(UGXQJGDV5LVLNRHLQHV
HOHNWULVFKHQ6FKODJVGDVLHGHPHOHNWULVFKHQ6WURPGHQ:HJGHV
JHULQJVWHQ:LGHUVWDQGVELHWHW
%HLXQVDFKJHPlHP/HLWHUDQVFKOXVVGHU*HUlWHHUGXQJEHVWHKWGLH
*HIDKUHLQHVHOHNWULVFKHQ6FKODJHV.RQWDNWLHUHQ6LHHLQHQ
TXDOLIL]LHUWHQ(OHNWULNHURGHUGDV6HUYLFHSHUVRQDOIDOOV6LH
%HGHQNHQKLQVLFKWOLFKGHUNRUUHNWHQ(UGXQJGHV*HUlWVKDEHQ
'LHVHV*HUlWXPIDVVWHLQ1HW]NDEHOPLW(UGXQJVVWLIWXQGJHHUGHWHP
1HW]VWHFNHU'HU1HW]VWHFNHUPXVVLQHLQHJHHLJQHWH6WHFNGRVH
HLQJHVWHFNWZHUGHQGLHJHPlDOOHQ|UWOLFKHQ9RUVFKULIWHQXQG
9HURUGQXQJHQLQVWDOOLHUWXQGJHHUGHWLVW
=LHKHQ6LHQLHPDOVGHQ6WHFNHUGHV*HUlWVDP6WURPNDEHODXV
GHU6WHFNGRVH)DVVHQ6LHGHQ1HW]VWHFNHULPPHUIHVWDQXQG
]LHKHQ6LHLKQJHUDGHDXVGHU6WHFNGRVH
6SUKHQ6LHQLHPDOV]X5HLQLJXQJV]ZHFNHQ:DVVHULQGDV*HUlW
KLQHLQRGHUDXVGHP*HUlWKHUDXV
:$5181*
'DV*HUlWGDUIQLFKWEHUHLQHH[WHUQH6FKDOWHLQULFKWXQJZLH]%
HLQH=HLWVFKDOWXKUYHUVRUJWRGHUDQHLQHQ6WURPNUHLV
DQJHVFKORVVHQZHUGHQGHUUHJHOPlLJYRP
9HUVRUJXQJVXQWHUQHKPHQHLQXQGDXVJHVFKDOWHWZLUG
(VEHVWHKWGLH*HIDKUHLQHV6WURPVFKODJVGDGHU7URFNQHUPLW
6WURPEHWULHEHQZLUG
3UIHQ6LHGHQ7URFNQHUDXIVLFKWEDUH6FKlGHQ
1HKPHQ6LHGHQ7URFNQHUQLFKWLQ%HWULHEVRIHUQHUEHVFKlGLJWLVW
39
9HUJHZLVVHUQ6LHVLFKEHYRU6LHGHQ7URFNQHUDQGDV6WURPQHW]
DQVFKOLHHQGDVVGLHDXIGHP7\SHQVFKLOGDQJHJHEHQHHOHNWULVFKH
6SDQQXQJPLWGHU6SDQQXQJ,KUHU6WHFNGRVHEHUHLQVWLPPW
$FKWHQ6LHGDUDXIGDVVGDV1HW]NDEHOQLFKWJHNQLFNWRGHU
HLQJHNOHPPWZLUGXQGQLFKWPLW:lUPHTXHOOHQRGHUVFKDUIHQ.DQWHQ
LQ%HUKUXQJNRPPW
6LFKHUKHLWYRQ.LQGHUQ
'LHVHV*HUlWLVWQLFKWIUGLH9HUZHQGXQJYRQ3HUVRQHQDXFK
.LQGHUJHHLJQHWGLHN|USHUOLFKVHQVRULVFKRGHUJHLVWLJEHKLQGHUW
VLQGRGHUNHLQHQ|WLJH(UIDKUXQJRGHUDXVUHLFKHQG.HQQWQLVYRQ
GHP3URGXNWKDEHQDXHUVLHYRQHLQHU3HUVRQGLHIULKUH
6LFKHUKHLWYHUDQWZRUWOLFKLVW$QZHLVXQJHQIUGHQ*HEUDXFKGHV
*HUlWVHUKDOWHQKDEHQRGHUYRQGLHVHUEHDXIVLFKWLJWZHUGHQ
'LH.LQGHUVROOWHQEHDXIVLFKWLJWZHUGHQXPVLFKHU]XVWHOOHQGDVVVLH
QLFKWPLWGHP*HUlWVSLHOHQ
'LHVHV*HUlWNDQQYRQ.LQGHUQYRQ-DKUHQXQGlOWHUVRZLH
3HUVRQHQPLWHLQJHVFKUlQNWHQN|USHUOLFKHQVHQVRULVFKHQE]Z
JHLVWLJHQ)lKLJNHLWHQRGHUPDQJHOQGHU(UIDKUXQJXQG:LVVHQ
YHUZHQGHWZHUGHQZHQQVLHHLQH%HDXIVLFKWLJXQJE]Z$QZHLVXQJ
IUGLH1XW]XQJGHU0DVFKLQHDXIVLFKHUH:HLVHHUIDKUHQXQGGLH
5LVLNHQJHNDQQWKDEHQ'LH.LQGHUGUIHQQLFKWPLWGHP*HUlW
VSLHOHQ'LH5HLQLJXQJXQG:DUWXQJGUIHQQLFKWYRQ.LQGHUQRKQH
$XIVLFKWGXUFKJHIKUWZHUGHQ
.LQGHUXQWHU-DKUHQVROOWHQIHUQJHKDOWHQZHUGHQVRIHUQVLHQLFKW
XQWHUVWlQGLJHU$XIVLFKWVWHKHQ
6WHOOHQ6LHVLFKHUGDVV,KUH.LQGHUXQG+DXVWLHUHQLFKWLQGLH
7URFNQHUWURPPHOJHODQJHQN|QQHQ
6WHOOHQ6LHQRFKEHYRU6LHGLH7UGHV:DVFKWURFNQHUVVFKOLHHQ
XQGGDV3URJUDPPVWDUWHQVLFKHUGDVVVLFKQLFKWVDQGHUHVDOV
:lVFKHLQGHU7URPPHOEHILQGHW]%ZHQQHLQ.LQGLQGLH
7URPPHOGHV:DVFKWURFNQHUVJHNOHWWHUWLVWXQGGLH7UYRQLQQHQ
JHVFKORVVHQKDW
/DVVHQ6LHGLH7UGHU0DVFKLQHQLFKWRIIHQVWHKHQ.LQGHU
N|QQWHQVLFKDQGHU7UIHVWKDOWHQRGHULQGDV,QQHUHGHV*HUlWV
NUDEEHOQXQGVR6FKDGHQQHKPHQRGHU9HUOHW]XQJHQYHUXUVDFKHQ
9HUZHQGHQ6LHDXVVFKOLHOLFK)HKOHUVWURP6FKXW]VFKDOWHUPLWGHP
IROJHQGHQ6\PERO
40
9HUZHQGXQJ
'HU:lVFKHWURFNQHUGDUIQLFKWEHQXW]WZHUGHQZHQQLQGXVWULHOOH
&KHPLNDOLHQ]XU5HLQLJXQJYHUZHQGHWZXUGHQ
'DV)OXVHQVLHEPXVVUHJHOPlLJJHUHLQLJWZHUGHQ
7URFNQHNHLQHXQJHZDVFKHQHQ*HJHQVWlQGHLP:lVFKHWURFNQHU
*HJHQVWlQGHGLHPLW6XEVWDQ]HQZLH6SHLVH|O$FHWRQ$ONRKRO
%HQ]LQ.HURVLQ)OHFNHQHQWIHUQHU7HUSHQWLQ:DFKVXQG
:DFKVHQWIHUQHUYHUVFKPXW]WVLQGVROOWHQYRUGHP7URFNQHQLP
:lVFKHWURFNQHULQKHLHP:DVVHUPLWHLQHU]XVlW]OLFKHQ0HQJH
:DVFKPLWWHOJHZDVFKHQZHUGHQ
$UWLNHOZLH6FKDXPJXPPL/DWH[VFKDXP'XVFKKDXEHQ
ZDVVHUIHVWH7H[WLOLHQ$UWLNHOPLW*XPPLUFNHQXQG.OHLGXQJRGHU
.LVVHQPLW6FKDXPJXPPLSROVWHUQVROOWHQQLFKWLP:lVFKHWURFNQHU
JHWURFNQHWZHUGHQ
:HLFKVSOHURGHUlKQOLFKH3URGXNWHVROOWHQHQWVSUHFKHQGGHU
*HEUDXFKVDQZHLVXQJGHV:HLFKVSOHUVYHUZHQGHWZHUGHQ
(QWIHUQHDOOH*HJHQVWlQGHDXVGHQ7DVFKHQZLH]%)HXHU]HXJH
XQG6WUHLFKK|O]HU
0LWgOYHUXQUHLQLJWH*HJHQVWlQGHN|QQHQVLFKVSRQWDQHQW]QGHQ
YRUDOOHPGDQQZHQQVLH:lUPHTXHOOHQDXVJHVHW]WVLQG]%LQ
HLQHP:lVFKHWURFNQHU'LHVLFKHUZlUPHQGHQ*HJHQVWlQGHN|QQHQ
HLQH2[LGDWLRQVUHDNWLRQLPgOEHZLUNHQ2[LGDWLRQHU]HXJW:lUPH
)DOOVGLH:lUPHQLFKWHQWZHLFKHQNDQQN|QQHQGLH*HJHQVWlQGHVR
KHLZHUGHQGDVVVLH)HXHUIDQJHQ'DV6WDSHOQRGHU/DJHUQ
|OYHUVFKPXW]WHU*HJHQVWlQGHNDQQGDV(QWZHLFKHQYRQ:lUPH
YHUKLQGHUQXQGVR]XHLQHU%UDQGJHIDKUIKUHQ
:HQQHVVLFKQLFKWYHUPHLGHQOlVVWGDVV7H[WLOLHQGLH3IODQ]HQRGHU
6SHLVH|OHQWKDOWHQRGHUGXUFK+DDUSIOHJHSURGXNWHYHUXQUHLQLJW
ZXUGHQLQGHQ7URFNQHUJHJHEHQZHUGHQVROOWHQVLH]XQlFKVWLQ
KHLHP:DVVHUPLW]XVlW]OLFKHP:DVFKPLWWHOJHZDVFKHQZHUGHQ
$XIGLHVH:HLVHVHQNWPDQGDV5LVLNR]ZDUEHVHLWLJWHVDEHUQLFKW
9HUZHQGHQ6LHLP)DOOHHLQHV'HIHNWVQXU]XJHODVVHQH(UVDW]WHLOH
YRQDXWRULVLHUWHQ+HUVWHOOHUQ
41
(LQYHUVWRSIWHV.RQGHQVDWURKUIKUW]XU8QWHUEUHFKXQJGHV
7URFNQHUEHWULHEV
9RUGHP9HUVWHOOHQGHV7URFNQHUVDQHLQHQDQGHUHQ6WDQGRUW
RGHUYRUGHU/DJHUXQJLQHLQHPXQEHKHL]WHQ5DXPLP:LQWHU
PXVVGHU.RQGHQVDWEHKlOWHUJHOHHUWZHUGHQ
5HLQLJHQ6LHGLH)LOWHUGHV7URFNQHUVQDFKMHGHP
7URFNQXQJV]\NOXV9HUJHVVHQ6LHQLFKWGLH)LOWHUQDFKGHP6LH
GLHVH]XU5HLQLJXQJHQWQRPPHQKDEHQYRUGHPQlFKVWHQ
7URFNQXQJV]\NOXVZLHGHUHLQ]XVHW]HQ
9HUZHQGHQ6LHNHLQH/|VXQJVRGHU5HLQLJXQJVPLWWHOGLHGHQ
7URFNQHUEHVFKlGLJHQN|QQWHQEHDFKWHQ6LHELWWHGLH
(PSIHKOXQJHQXQG:DUQKLQZHLVHGHU5HLQLJXQJVPLWWHOKHUVWHOOHU
*HEHQ6LHQLHPDOV&KHPLNDOLHQRGHU'XIWVWRIIHLQGHQ
.RQGHQVDWEHKlOWHU
=LHKHQ6LHQDFKGHP7URFNQHQGHQ1HW]VWHFNHUGHV7URFNQHUV
DXVGHU6WHFNGRVH
'HU7URFNQHUDUEHLWHWSHU:lUPHSXPSHQV\VWHP]XU(UZlUPXQJGHU
/XIW
'DV6\VWHPEHVWHKWDXVHLQHP.RPSUHVVRUXQGHLQHP
:lUPHWDXVFKHU%HLP6WDUWGHV7URFNQHUVNDQQGHU
.RPSUHVVRUEHWULHEGDV*HUlXVFKGHUIOLHHQGHQ)OVVLJNHLWRGHU
GHU.lOWHPLWWHOIOXVVODXWHUVHLQVRODQJHGHU.RPSUHVVRUDUEHLWHW
'LHVGHXWHWQLFKWDXIHLQH)HKOIXQNWLRQKLQXQGEHHLQWUlFKWLJWGLH
/HEHQVGDXHUGHV7URFNQHUVQLFKW0LWGHU=HLWXQGGHP*HEUDXFK
GHV7URFNQHUVZLUGGLHVHV*HUlXVFKOHLVHUZHUGHQ
'DVNRQGHQVLHUWH:DVVHUGHVWLOOLHUWH:DVVHUGDUIQLFKWJHWUXQNHQ
RGHUIUGLH=XEHUHLWXQJYRQ6SHLVHQYHUZHQGHWZHUGHQ(VNDQQ
EHL0HQVFKHQXQG+DXVWLHUHQJHVXQGKHLWOLFKH3UREOHPH
YHUXUVDFKHQ
(QWQHKPHQ6LHGLH:lVFKHVRIRUWGHP*HUlWQDFKGHP
7URFNHQYRUJDQJRGHUIDOOVGDV*HUlWZlKUHQGGHV
7URFNHQYRUJDQJVDXVJHVFKDOWHWZLUG%OHLEW.OHLGXQJGLHLP
*HUlWJHWURFNQHWZXUGHXQEHDXIVLFKWLJWEHVWHKW%UDQGJHIDKU
:lVFKHGLHQDFKGHP7URFNQHQQLFKWDXVGHP*HUlWHQWIHUQW
ZXUGHNDQQHLQHQ%UDQGYHUXUVDFKHQ1HKPHQ6LHGLH.OHLGXQJ
VRIRUWQDFKGHP7URFNQHQKHUDXVXQGKlQJHQRGHUOHJHQ6LHVLH
]XP$ENKOHQIODFKKLQ
42
9HUVXFKHQ6LHQLHPDOVGDV*HUlWLQ%HWULHE]XQHKPHQZHQQHV
EHVFKlGLJWLVWHLQH)XQNWLRQVVW|UXQJDXIZHLVWWHLOVGHPRQWLHUW
ZXUGHRGHU7HLOHGDYRQIHKOHQE]ZNDSXWWVLQGHLQVFKOLHOLFK
HLQHVEHVFKlGLJWHQ.DEHOVRGHU6WHFNHUV
9HUVXFKHQ6LHQLFKW7HLOHGHV*HUlWV]XHQWIHUQHQRGHUGDV*HUlW
]XGHPRQWLHUHQ9HUZHQGHQ6LHNHLQHVSLW]HQ*HJHQVWlQGHDP
%HGLHQIHOGXPGDV*HUlW]XEHGLHQHQ
*UHLIHQ6LHQLHPDOVLQGDV*HUlWKLQHLQZlKUHQGHVLQ%HWULHELVW
:DUWHQ6LHELVGLH7URPPHOYROOVWlQGLJ]XP6WLOOVWDQGJHNRPPHQLVW
%HLHLQHUhEHUVFKZHPPXQJVROOWHQ6LHGHQ1HW]VWHFNHU]LHKHQXQG
VLFKDQGHQ.XQGHQGLHQVWZHQGHQ
'UFNHQ6LHGLH*HUlWHWUQLFKWQDFKXQWHQZHQQVLHJH|IIQHWLVW
%HUKUHQ6LHGHQ1HW]VWHFNHURGHUGLH%HGLHQHOHPHQWHGHV*HUlWV
QLFKWPLWQDVVHQ+lQGHQ
%LHJHQ6LHGDV1HW]NDEHOQLFKW]XVWDUNXQGVWHOOHQ6LHNHLQH
VFKZHUHQ*HJHQVWlQGHGDUDXI
(QWIHUQHQ6LHVWHWVDOOH)OXVHQUXQGXPGHQ7URFNQHU
6WHOOHQ6LHVLFKHUGDVVVLFKLP%HUHLFKXQWHUGHPXQGXPGDV
*HUlWKHUXPNHLQHEUHQQEDUHQ0DWHULDOLHQZLH)DVHUQ3DSLHU
/DSSHQ&KHPLNDOLHQXVZEHILQGHQ
$XI*UXQGVHLQHV*HZLFKWVN|QQWHQ6LHVLFKYHUOHW]HQIDOOV6LH
YHUVXFKHQGHQ7URFNQHUDQ]XKHEHQ+HEHQ6LHGHQ7URFNQHUQLFKW
DOOHLQDQ
6LHN|QQWHQVLFKDQGHQVFKDUIHQ.DQWHQGHV7URFNQHUVGLH+lQGH
VFKQHLGHQ+DOWHQ6LHGHQ7URFNQHUQLFKWDQVHLQHQVFKDUIHQ.DQWHQ
IHVW
+HUYRUUDJHQGH7HLOHGHV7URFNQHUVN|QQHQEHLP$QKHEHQRGHU
6FKLHEHQDEEUHFKHQ
%HZHJHQ6LHGHQ7URFNQHUQLFKWLQGHP6LHVLFKDQKHUYRUVWHKHQGHQ
7HLOHQIHVWKDOWHQ
43
 :$5181*
6WRSSHHLQHQ:lV KHWURFNQHUQLHPDOVYRUGHP(QGHGHVF
7URFNHQJDQJVHVVHLGHQQDOOH*HJHQVWlQGHZHUGHQVFKQHOO
HQWIHUQWXQGDXVJHEUHLWHWGDPLWGLH:lUPHDEJHOHLWHWZLUG
0D[LPDOH.DSD]LWlW)OOPHQJH
'DVPD[LPDOH)DVVXQJVYHUP|JHQDQWURFNHQHP7H[WLOPDWHULDO
GDVLP*HUlWYHUZHQGHWZHUGHQGDUIEHWUlJW
EDWP9301AW/EDWP9302AG
E6(
 :$5181*
+DOWHQ6LHGLH%HOIWXQJV|IIQXQJHQLP*HKlXVHGHV*HUlWVRGHU
LQGHU(LQEDXNRQVWUXNWLRQIUHLYRQ+LQGHUQLVVHQ
 :$5181*
%HVFKlGLJHQ6LHGHQ.lOWHPLWWHONUHLVODXIQLFKW
hEHUSUIHQ6LHGHQ7URFNQHUDXI6FKlGHQGLHZlKUHQGGHV
7UDQVSRUWVHQWVWDQGHQVLQG1HKP Q6LHGHQ7URFNQHUQLHPDOVLQH
%HWULHEZHQQHUEHVFKlGLJWLVW
6WHOOHQ6LHGHQ7URFNQHUQLFKWLQIURVWJHIlKUGHWHQ5lXPHQDXI
'DVLP*HUlWHQWKDOWHQH.lOWHPLWWHO5LVW]ZDUXPZHOWIUHXQGOLFK
DEHUEUHQQEDU(LQHQLFKWRUGQXQJVJHPlH(QWVRUJXQJNDQQHLQHQ
%UDQGRGHUHLQH9HUJLIWXQJ]XU)ROJHKDEHQ(QWVRUJHQ6LHGDV
*HUlWRUGQXQJVJHPlXQGYHUPHLGHQ6LHHVGLH/HLWXQJHQGHV
.lOWHPLWWHONUHLVODXIV]XEHVFKlGLJHQ
,P7URFNQHUYHUEOLHEHQHV5HVWZDVVHUNDQQJHIULHUHQXQGGHQ
7URFNQHUEHVFKlGLJHQ
44
%HLK|KHUHQ7U FNHQWHPSHU WXUH HUKLW]WVL KGDV7UJODVR D Q F
6HLH 6LHDFKWVDP P9HUEUHQ QJHQ]XYHUPHLGHQ$FKWHQQ X QX
6LHGDUDXIGDVV.LQGHUQLFKWLQ U1lK GHV7UJODVHVVSLHOHQGH H
'LH5FNVHLWHGH 7URFNQHUVNDQQZlKUHQGGH %HWULHEV HKUV V V
K H HLZHUGHQ UWHQ:D 6LHELVGHU7URFNQ UYROOVWlQGLJDEJH KOWN
LVWEHYRU 6LHVHLQH5FNVHLWHEHUKUHQ
)DOOV6LHGLH7UGHV7URFNQHUVZlKUHQGGHV
7URFNQXQJVYRUJD V|I QHQ DQQGLH:lVFKHVHKUKHL HLQQJ I N V
XQGHVEHVWHKW 9HU UHQQXQJVJH KU E ID
%HLXQVDFKJHP HP$Q KOXVVGHV7URFNQHUVXQGl VF
XQVDFKJHPlHU1XW QJRG U:DU XQJG UFKHLQHQLFKW]X H W X
DXWRULVLHUWH3HUVRQ UlJWGHU%HQXW]HUGLH.RVWHQ UHWZDLJHW I
6FK GHQG GLHVHQLFK YRQGHU*DUDQWLHDEJHGHFNWVLQGl D W
1LFKWXQWHUGLH*DU QWLHIDOOHQ9 UEUDXFKVPDWHULDOLHQD H
JHULQ JLJH)DUEDEZHLFKX HQDOWHUVEH QJWHJI QJ GL
* HUlXVFKHQWZLFNOXQJHQZHOFKHGLH)XQNWLRQDOLWlWGHV
7URFNQHUVQLFKWEHHLQWUlFKWLJHQXQ lVWKHWLVFKH0lQJHODG Q
%DXWHLOHQGLH QH%HHLQWUlFKWLJX GHU )XQNWLRQDOLWlWXQGNHL QJ
6LFKHUKHLWGH 7URFNQHUVEHGHXWHQV
:D XQJUW
*HIDKU XUFK HLH 2EHU lFKHG K IO
45
 3URGXNWXQG=XEHK|U
,P/LHIHUXPIDQJHQWKDOWHQHV=XEHK|U
7HLOHEH]HLFKQXQJ
$QOHLWXQJî
2EHUH$EGHFNSODWWH
%HGLHQIHOG
7U
)H
)LOWHUVLHE
7UGLFKWXQJ
$EODXIOHLWXQJî7URFNHQJHVWHOO
:lVFKHVWlQGHUî
:DVVHUEHKlOWHU
$EGHFNXQJGHU:lUPHWDXVFKHUWU
46
 ,QVWDOODWLRQVPHWKRGH
(LQVWHOOEDUH)XWHLOH
'UFNHQ6LHDXIGLHREHUVHLWLJH'LDJRQDOHGHV7URFNQHUVXPGHQVWDELOHQ6WDQGGHV
7URFNQHUV]XNRQWUROOLHUHQ
)DOOVGHU7URFNQHUZDFNHOWGUHKHQ6LHGLHYLHUYHUVWHOOEDUHQ)HDQGHU8QWHUVHLWHXP
VLHDXIGLHULFKWLJH+|KH]XMXVWLHUHQGDPLWGHU7URFNQHUHLQHQVWDELOHQ6WDQGKDW
9HUVXFKHQ6LHQLHPDOV%RGHQXQHEHQKHLWHQPLW+RO]VWFNHQ3DSSHRGHUlKQOLFKHQ
0DWHULDOLHQXQWHUGHP*HUlWDXV]XJOHLFKHQ
'HU:lVFKHWURFNQHUPXVVYRQTXDOLIL]LHUWHQ)DFKOHXWHQRUGQXQJVJHPlLQVWDOOLHUW
ZHUGHQXPGLH1XW]XQJVVLFKHUKHLW]XJHZlKUOHLVWHQ
'HU%HQXW]HULVWIUGLHGXUFKPDQJHOKDIWHXQGIDOVFKH,QVWDOODWLRQYHUXUVDFKWH
'LHQVWOHLVWXQJYHUDQWZRUWOLFK
9RUVLFKWVPDQDKPHQYRUGHU,QVWDOODWLRQ
,QVWDOODWLRQVXPJHEXQJ
(VZLUGHPSIRKOHQGHQ7URFNQHULQHLQHP,QQHQUDXP]XLQVWDOOLHUHQ%LWWHKDOWHQ6LHGHQ
0LQGHVWDEVWDQGIUGLH,QVWDOODWLRQHLQ
PPDQGHU2EHUVHLWHPPDQGHUOLQNHQXQGUHFKWHQ6HLWHXQGPPDQGHU5FNVHLWH
+RFK
1LHGULJ
$QIRUGHUXQJHQDQGHQ(LQEDX
%LWWHVWHOOHQ6LHGHQ7URFNQHUDQHLQHPWURFNHQHQXQGJXWEHOIWHWHQ2UWPLWHEHQHPXQG
IHVWHP%RGHQDXI3RVLWLRQLHUHQ6LHLKQQLFKWDXI7HSSLFK.DUWRQRGHUDQHLQHQ2UWPLW
GLUHNWHU6RQQHQHLQVWUDKOXQJ
'LH7HPSHUDWXUGHU$UEHLWVXPJHEXQJGHV7URFNQHUVEHWUlJW&&6WHOOHQ6LHLKQQLFKW
XQWHU&RGHUEHLKRKHQ7HPSHUDWXUHQDXI'DV*HUlWIXQNWLRQLHUWDPEHVWHQEHLHLQHU
5DXPWHPSHUDWXUYRQ&
:lKUHQGGHV7UDQVSRUWVGDUIGHU1HLJXQJVZLQNHOGHV7URFNQHUVQLFKWEHUVFKUHLWHQ
QDFKGHP7UDQVSRUWPXVVHUOlQJHUDOV6WXQGHQLQ5XKHVWHKHQ
'HU7URFNQHUGDUIQLFKWQHEHQHLQHP2IHQHLQHP+HUGXQGHLQHPDQGHUHQ
+RFKWHPSHUDWXUJHUlWVRZLHQHEHQHLQHP.KOJHUlWDXIJHVWHOOWZHUGHQ'LH5FNVHLWHGHV
7URFNQHUVPXVVJXWEHOIWHWVHLQ
(VZLUGHPSIRKOHQGHQ:lVFKHWURFNQHUXQGGLH:DVFKPDVFKLQHLQJHULQJHU'LVWDQ]
]XHLQDQGHUDXI]XVWHOOHQXPGLH7URFNQXQJGHU:lVFKHQDFKGHP:DVFKHQ]XHUOHLFKWHUQ
6WHOOHQ6LHGDV*HUlWDXIHLQHPHEHQHQKDUWHQ%RGHQDXI'LH]XOlVVLJH1HLJXQJXQWHU
GHP*HUlWEHWUlJW*UDG
47
,QVWDOODWLRQGHV$EIOXVVURKUV
1RUPDOHUZHLVHZLUGGDV.RQGHQVZDVVHUQDFKGHU7URFNQXQJLP:DVVHUEHKlOWHU
DXIEHZDKUWZREHLGHU:DVVHUEHKlOWHUQDFKMHGHP3URJUDPPJHOHHUWZHUGHQPXVV
)DOOVGHU7URFNQHULQGHU1lKHGHV$EZDVVHUNDQDOVRGHUJHVWDSHOWDXIGHU
:DVFKPDVFKLQHPRQWLHUWZLUGNDQQGDVDQJHVFKORVVHQH$EODXIURKULQVWDOOLHUWZHUGHQ
XPGDV:DVVHUGLUHNWLQGHQ$EZDVVHUNDQDODE]XOHLWHQ
(QWIHUQHQ6LHGDV9HUELQGXQJVURKUDQGHU5FNVHLWHGHV:DVVHUEHKlOWHUVXQG
LQVWDOOLHUHQ6LHGDV$EODXIURKUXQWHUGHPDQJHEUDFKWHQ=XEHK|UDQGLHVHU6WHOOHVLHKH
$EELOGXQJ9HUJHZLVVHUQ6LHVLFKGDVVGHU,QVWDOODWLRQVVWHFNHUIHVWDQJHVFKORVVHQLVW
)LOWHUVLHE
7URPPHO
9RUGHUHU
6WW]VFKOLW]
7URFNHQJHVWHOO
:lVFKHVWlQGHU
7URFNHQJHVWHOO:lVFKHVWlQGHU
%HLP7URFNQHQYRQ6FKXKHQ3OVFKWLHUHQXVZRGHUEHLGHU$XVZDKOYRQÄUDFNGU\³NDQQ
GHU7URFNHQVWlQGHUYHUZHQGHWZHUGHQ
=XP7URFNQHQGHU:lVFKHQHKPHQ6LHELWWHGHQ:lVFKHVWlQGHUKHUDXV
,QVWDOODWLRQGHV7URFNHQJHVWHOOV.LSSHQ6LHGHQ7URFNHQVWlQGHULQHLQHQEHVWLPPWHQ
:LQNHO'DEHLZLUGGDVXQWHUH(QGHLQGLHEHLGHQ/|FKHUGHV)LOWHUVLHEVJHNOHPPWXQG
GDVREHUH(QGHLQGHQ6FKOLW]GHUYRUGHUHQ+DOWHUXQJHLQJHKlQJW
6WHFNHQ6LHGDVDQGHUH(QGHGHV$EODXIURKUVLQGHQ%RGHQDEODXIRKQHHV]XYHUGUHKHQ
RGHUDE]XIODFKHQ6ROOWHGDV5RKU]XODQJVHLQVFKQHLGHQ6LHELWWHGHQEHUVWHKHQGHQ
7HLODE
'DV$EODXIURKUGDUIQLFKWEHUGHP7URFNQHUYHUODXIHQGDVRQVWGDV:DVVHUQLFKW
DEIOLHHQNDQQ
3ODW]LHUHQ6LHGHQ$EODXIQLFKWLQDQJHVDPPHOWHV:DVVHUGDGLHV]XHLQHP5FNVWDX
IKUHQNDQQ
1DFKGHU,QVWDOODWLRQGHV$EODXIURKUVNDQQGDV.RQGHQVZDVVHUGLUHNWDEJHOHLWHWZHUGHQ
RKQHGDVVGHU:DVVHUEHKlOWHUQDFKMHGHP*HEUDXFKJHOHHUWZHUGHQPXVV
9HUELQGXQ
JVURKU $EODXIOHLWXQJ
48
$QVFKOXVVDQGLH6WURPYHUVRUJXQJ
9HUJHZLVVHUQ6LHVLFKGDVVGLH6WURPYHUVRUJXQJPLWGHQ/HLVWXQJVDQIRUGHUXQJHQGHV
7URFNQHUVEHUHLQVWLPPW
'HU7URFNQHUPXVV]XYHUOlVVLJJHHUGHWVHLQ
9HUZHQGHQ6LHIUGHQ6HNXQGlUDQVFKOXVVDXIJDUNHLQHQ)DOOHLQH6WHFNGRVHQOHLVWH
RGHU0HKU]ZHFNVWHFNGRVH
,QVWDOODWLRQEHL6WDSHOPRQWDJH
+,1:(,6
=LHKHQ6LHQDFK*HEUDXFKGHV*HUlWVLPPHUGHQ1HW]VWHFNHUDXVGHU6WHFNGRVH
'HU7URFNQHUNDQQPLWHLQHU :DVFKPDVFKLQHPLWPP6HLWHQZDQGGHU% R[EDY
JHVWDSHOWPRQWLHUWZHUGHQ
%HLP6WDSHOQPXVVGLH0RQWDJHXQEHGLQJWPLWGHPHQWVSUHFKHQGHQ=XEHK|U]XU
%HIHVWLJXQJHUIROJHQ%LWWHZHQGHQ6LHVLFKIUGLH,QVWDOODWLRQDQTXDOLIL]LHUWHV
6HUYLFHSHUVRQDO
2KQHGDVDQJHPHVVHQH6WDSHO]XEHK|UGUIHQ7URFNQHUXQG:DVFKPDVFKLQHQLFKW
JHVWDSHOWZHUGHQXP8QIlOOH]XYHUPHLGHQ
$XV6LFKHUKHLWVJUQGHQLVWGLH,QVWDOODWLRQYRQPLQGHVWHQV]ZHL3HUVRQHQLQ
=XVDPPHQDUEHLWGXUFK]XIKUHQ:HJHQGHV*HZLFKWVGHV*HUlWVXQGGHU+|KHGHU
,QVWDOODWLRQLVWGLH,QVWDOODWLRQIUHLQH3HUVRQDOOHLQ]XJHIlKUOLFK
'HU8QWHUJUXQGDXIGHPGDV*HUlWDXIJHVWHOOWZLUGPXVVVDXEHUXQGHEHQVHLQ
'HU6WDSHODQ]XJPXVVPLWHLQHP$EVWDQGYRQPPDQGHU:DQGDQJHEUDFKW
ZHUGHQ
+,1:(,6
(LQLJH0RGHOOHZHUGHQQLFKWPLWDOOHPYHUIJEDUHQ=XEHK|UYHUNDXIW)DOOV,KU0RGHOO
QLFKWPLWGHP6WDFNLQJ6HWJHOLHIHUWZXUGHPVVHQ6LHHVHYHQWXHOOHUVWNDXIHQ%LWWH
 NRQWDNWLHUHQ6LHGHQ .XQGHQGLHQVWIUGHQ.DXI EDY
6WDSHOEJHORSWLRQDOHV=XEHK|U
'HU:lVFKHWURFNQHUXQGGLH:DVFKPDVFKLQHN|QQHQDXFKSHU6WDSHOKDOWHUEHIHVWLJW
ZHUGHQ'LH,QVWDOODWLRQVPHWKRGHHQWQHKPHQ6LHELWWHGHUGHP=XEHK|UEHLOLHJHQGHQ
,QVWDOODWLRQVDQOHLWXQJ
%LWWHNDXIHQ6LHGDVRSWLRQDOH=XEHK|UEHLGHU.XQGHQGLHQVWDEWHLOXQJ
49
 $QOHLWXQJ]XP7URFNQHQ
7LSSV]XP:lVFKHWURFNQHQ
9RUEHUHLWHQGH0DQDKPHQYRUGHP7URFNQHQGHU
:lVFKH
+,1:(,6
'LH7URFNQXQJV]HLWGHU.OHLGXQJVVWFNHZLUGDXWRPDWLVFKHQWVSUHFKHQGGHQIROJHQGHQ
)DNWRUHQDQJHSDVVW
$UWGHU.OHLGXQJ/DGHPHQJHGHU.OHLGXQJ:DVVHUJHKDOWQDFKGHU'HK\GULHUXQJXQG
8PJHEXQJVWHPSHUDWXU
%LWWHEHUSUIHQ6LHXQEHGLQJWGLH(WLNHWWHQDQGHU.OHLGXQJXPVLFKHU]XVWHOOHQGDVV
GLH.OHLGXQJJHWURFNQHWZHUGHQGDUIGDVLHDQVRQVWHQ6FKDGHQQHKPHQN|QQWH
'DVJOHLFK]HLWLJH7URFNQHQYRQ.OHLGXQJVVWFNHQGHUHQ%HVFKDIIHQKHLWXQG'LFNH
VLFKYRQHLQDQGHUXQWHUVFKHLGHQEHZLUNWXQWHUVFKLHGOLFKH7URFNQXQJVHIIHNWH
%LWWHEHUSUIHQ6LHYRUGHP7URFNQHQREGLH.OHLGXQJ]XP7URFNQHQJHHLJQHWLVW
/HHUHQ6LHDOOH7DVFKHQXQGHQWQHKPHQ6LH0Q]HQ6WHFNQDGHOQ6FKOVVHOXQG
DQGHUH*HJHQVWlQGHXP6FKlGHQDQGHU.OHLGXQJ]XYHUPHLGHQ
6FKOLHHQ6LHYRUKDQGHQH5HLYHUVFKOVVHNQ|SIHQ6LHGLH.Q|SIH]XXQG]LHKHQ6LH
*UWHOIHVW8PGDV*HUlXVFKYRQ5HLYHUVFKOVVHQXQG.Q|SIHQZlKUHQGGHV
7URFNHQYRUJDQJV]XYHUPHLGHQGUHKHQ6LHGLH.OHLGXQJELWWHDXIOLQNVEHYRU6LHVLHLQ
GHQ7URFNQHUOHJHQ
3UIHQ6LHREGHU:DVVHUEHKlOWHUOHHULVWXQGREGHU)OXVHQXQG6FKPXW]ILOWHU
JHUHLQLJWXQGZLHGHUHLQJHVHW]WZXUGH
'LH:lVFKHPXVVJHVFKOHXGHUWZHUGHQEHYRUVLHLQGHQ7URFNQHUJHJHEHQZLUG8P
(QHUJLH]XVSDUHQVROOWHQ6LHGLH6FKOHXGHUJHVFKZLQGLJNHLWGHU:DVFKPDVFKLQHDXI
EHU8PGUHKXQJHQSUR0LQXWHHUK|KHQ
%LWWHVFKWWHOQ6LHGLHJHVFKOHXGHUWHQ.OHLGXQJVVWFNHDXIEHYRU6LHVLHLQGHQ
7URFNQHUOHJHQ
)UHLQHQLGHDOHQ7URFNQXQJVHIIHNWVROOWHQ6LHGLH:lVFKHVWFNHQDFK7\SHQ
NODVVLIL]LHUHQXQGGDVHQWVSUHFKHQGH7URFNHQSURJUDPPDXVZlKOHQ-HGHV3URJUDPP
KDWVHLQHPD[LPDOHQ%HODVWXQJVDQIRUGHUXQJHQGLHQLFKWEHUVFKULWWHQZHUGHQVROOWHQ
5HLQLJHQ6LHQDFKGHP7URFNQHQGHU:lVFKH]HLWQDKGDV6LHEGHV)OXVHQXQG
6FKPXW]ILOWHUV
%HLP7URFNQHQHLQHUNOHLQHQ0HQJHYRQ:lVFKHZLUGHPSIRKOHQHLQ7LPHU3URJUDPP
]XYHUZHQGHQ
7URFNQHQ6LHNHLQHJHVWlUNWHQ.OHLGXQJVVWFNHGDGLH9HUKlUWXQJGHU6WlUNHVFKLFKW
GHQ7URFNQXQJVHIIHNWYHUULQJHUW
.OHLGXQJVVWFNHGLHOHLFKWDXVEOHLFKHQVROOWHQVHSDUDWJHWURFNQHWZHUGHQ
(LQHJHPLVFKWH%HODGXQJNDQQGD]XIKUHQGDVVVLFKGLH7URFNQXQJV]HLWYHUOlQJHUW
XQGGLH5HVW]HLWLQGHU$Q]HLJHZlKUHQGGHUDNWLYHQ7URFNQXQJSDXVLHUW'LH5HVW]HLW
ZLUGIRUWJHVHW]WZHQQVLHGHUWDWVlFKOLFKYHUEOHLEHQGHQ=HLWHQWVSULFKW
50
6RUWLHUHQGHU:lVFKH
'LH.OHLGXQJLVWPLWHLQHPHLJHQHQ3IOHJHHWLNHWWYHUVHKHQVRGDVVGDV7URFNQHQ
HQWVSUHFKHQGGHP3IOHJHHWLNHWWHPSIRKOHQZLUG6RUWLHUHQ6LHGLH.OHLGXQJQDFK
*U|HXQG6WRIIDUWXQGEHUHLWHQ6LHVLHGDQQHQWVSUHFKHQGGHQ6\PEROHQDXIGHQ
3IOHJHHWLNHWWHQYRU
6\PERO %HVFKUHLEXQJ
7URFNQHQ
7URFNQHQLP:lVFKHWURFNQHU
%JHOIHVW.QLWWHUIHVW
6FKRQZlVFKH)HLQZlVFKH
1LFKWJHHLJQHWIU:lVFKHWURFNQHU
1LFKWWURFNQHQ
+RKH7HPSHUDWXU
0LWWOHUH7HPSHUDWXU
1LHGULJH7HPSHUDWXU
.HLQH+HL]XQJ/XIW
/HLQHQWURFNQXQJ=XP7URFNQHQ
DXIKlQJHQ
%JHOIUHL
=XP7URFNQHQIODFKKLQOHJHQ
,P6FKDWWHQWURFNQHQ
.HLQH+HL]XQJ/XIW
51
.QLWWHUVFKXW]
)DOOVGLH:lVFKHQDFKGHP7URFNQHQQLFKWUHFKW]HLWLJKHUDXVJHQRPPHQZHUGHQNDQQ
ZlKOHQ6LHÄ.QLWWHUVFKXW]³GDV 3URJUDPP:lKUHQGGLHVHU=HLWGUHKW.QLWWHUVFKXW]
VLFKGLH,QQHQWURPPHOLQWHUPLWWLHUHQGXP]XYHUKLQGHUQGDVVGLH:lVFKHNQLWWHUW
%HUKUHQ6LHHLQHEHOLHELJH7DVWHRGHU|IIQHQ6LHGLH7UXPGHQ.QLWWHUVFKXW]0RGXV
]XYHUODVVHQ2KQH(LQVWHOOXQJHQGHWGLHOlQJVWH$XVIKUXQJDXWRPDWLVFKQDFK
6WXQGHQ6WDQGDUGHLQVWHOOXQJ
7URFNQXQJVJUDG
'LHQW]XU$XVZDKOGHV7URFNHQQLYHDXV'LH6WDQGDUGRSWLRQLVW>@XQGGUFNHQ6LH
GLH7DVWHÄ7URFNHQJHKDOW³]XU$XVZDKO
>@EHGHXWHWGDVVGLH.OHLGXQJQDFKGHP7URFNQHQLQGHQ6FKUDQNNDQQ
VFKUDQNWURFNHQ
>@EHGHXWHWGDVVGLH.OHLGXQJHLQHJHULQJH0HQJH)HXFKWLJNHLWHQWKlOWXQG
JHEJHOWZHUGHQNDQQEJHOIHXFKW
>@EHGHXWHWGDVVGLH.OHLGXQJVRIRUWQDFKGHP7URFNQHQJHWUDJHQZHUGHQNDQQ
H[WUDWURFNHQ
.LQGHUVLFKHUXQJ
8P)HKOEHGLHQXQJHQGXUFK.LQGHU]XYHUPHLGHQXQGGLH6LFKHUKHLWGHU.LQGHU]X
JHZlKUOHLVWHQLVWGLHVHU7URFNQHUPLWHLQHU.LQGHUVLFKHUXQJDXVJHVWDWWHW
+DOWHQXQGGUFNHQ6LHQDFKGHP6WDUWGHV3URJUDPPVJOHLFK]HLWLJGLH7DVWHQÄ0HKU
=HLW :HQLJHU=HLW ³'LHVDNWLYLHUWGLH.LQGHUVLFKHUXQJXQGGDV.LQGHUVLFKHUXQJVV\PERO
OHXFKWHWDXI'LH.LQGHUVLFKHUXQJNDQQGXUFKGHQJOHLFKHQ9RUJDQJDXIJHKREHQZHUGHQ
1DFKGHU$NWLYLHUXQJGHU.LQGHUVLFKHUXQJVLQGDQGHUH)XQNWLRQVWDVWHQJHVSHUUW%HL
3URJUDPPHQGHRGHUHLQHP1HXVWDUWQDFKGHP$XVVFKDOWHQEOHLEWGLHHLQJHVWHOOWH
.LQGHUVLFKHUXQJJOWLJ
1DFKGHPGLH.LQGHUVLFKHUXQJDNWLYLHUWZXUGH'UFNHQ6LHGLH7DVWHÄ6WDUW3DXVH³XP
GHQ%HGLHQHUKLQZHLV]XU)OXVHQXQG6FKPXW]UHLQLJXQJ]XVWRUQLHUHQ:lKUHQGGHV
%HWULHEVLP.QLWWHUVFKXW]0RGXVPXVVGLH.LQGHUVLFKHUXQJPDQXHOOJHO|VWZHUGHQVR
GDVVGLH.QLWWHUVFKXW]IXQNWLRQDXWRPDWLVFKHQGHW
(QG]HLW
0LWGLHVHU)XQNWLRQNDQQGLH(QG]HLWGHV3URJUDPPVYHU]|JHUWZHUGHQ
/HJHQ6LHHLQH=HLWIHVWQDFKGHP6LH3URJUDPPHXQG)XQNWLRQHQDXVJHZlKOWKDEHQ
'UFNHQ6LHGLH=HLWWDVWHXPGHQ=HLWUDXP]XYHUOlQJHUQRGHU]XYHUNU]HQ'LH=HLW
lQGHUWVLFKEHLMHGHP'UFNHQXP6WXQGHXQGGLHPD[LPDOHRSWLRQDOH=HLWEHWUlJW
6WXQGHQ
'LHWHUPLQLHUWH=HLWLVWGLH(QG]HLWGHV3URJUDPPVHLQVFKOLHOLFKGHU/DXI]HLWGHV
JHVDPWHQ3URJUDPPVVRGDVVGLH7HUPLQ]HLWOlQJHUVHLQPXVVDOVGLH/DXI]HLWGHV
3URJUDPPV
:lKUHQGGHU=HLWYHUJDEHOHXFKWHWGDV=HLWV\PERODXI1DFK$EVFKOXVVGHU
=HLWIHVWOHJXQJHUOLVFKWGHU7H[WGHV=HLWDQJDEH
%HYRUGDV3URJUDPPVWDUWHWNDQQGLHJHZlKOWH=HLWGXUFK$XVZDKODQGHUHU
3URJUDPPHRGHU)XQNWLRQVWDVWHQDEJHEURFKHQZHUGHQ
1DFKGHP6WDUWGHV3URJUDPPVPXVVGHU7URFNQHULP)DOOHHLQHV$EEUXFKVGHU
=HLWGDXHUDXVJHVFKDOWHWXQGQHXJHVWDUWHWZHUGHQ
53
6\PEROEHVFKUHLEXQJHQ
7URPPHOEHOHXFKWXQJ
'LHVHU7URFNQHULVWPLWHLQHU7URPPHOEHOHXFKWXQJDXVJHVWDWWHW,PMHZHLOLJHQ=XVWDQG
6WDQGE\%HWULHE'UHKHQGHV.QRSIHV'UFNHQHLQHUEHOLHELJHQ7DVWHRGHUgIIQHQGHU
7U3DXVHXQG3URJUDPPHQGHOHXFKWHWGLH7URPPHOEHOHXFKWXQJDXWRPDWLVFK0LQXWH
ODQJDXIXQGVFKDOWHWVLFKGDQQDXWRPDWLVFKDXVVRGDVVGDV,QQHUHGHU7URPPHO]X
VHKHQLVW
'LHQW]XP(LQXQG$XVVFKDOWHQGHV6LJQDOWRQVPLW$XVQDKPHGHV$ODUPWRQV
+DOWHQ6LHQDFKGHP6WDQGE\0RGXVRGHUGHP(LQVFKDOWHQGLH7DVWHQÄ:HQLJHU=HLW
.QLWWHUVFKXW]³JHGUFNWXPGLH6WXPPVFKDOWIXQNWLRQHLQE]ZDXV]XVFKDOWHQ
'LH6WXPPVFKDOWXQJZLUGQLFKWDXWRPDWLVFKDXIJHKREHQZHQQGDV3URJUDPPHQGHWRGHU
GDV*HUlWDXVJHVFKDOWHWZLUG
'LHQW]XU$Q]HLJHGHUYHUEOHLEHQGHQ=HLW5HVW]HLWGHUIHVWJHOHJWHQ=HLWGDXHUGHV
)HKOHUFRGHVXQGDQGHUHU,QIRUPDWLRQHQGHV3URJUDPPV
'LHYRP3URJUDPPDQJH]HLJWH=HLWNDQQYRQGHUWDWVlFKOLFKHQ/DXI]HLWDEZHLFKHQ8QWHU
%HUFNVLFKWLJXQJGHU:lVFKHDUWGHU:lVFKHODGXQJGHV:DVVHUJHKDOWVQDFKGHP
7URFNQHQXQGGHU8PJHEXQJVWHPSHUDWXUZLUGGLHWDWVlFKOLFKH7URFNHQ]HLWDXWRPDWLVFK
DQJHSDVVW
:HQQGDV3URJUDPPHQGHWZLUGÄ(QG³DQJH]HLJW
$QGHUH)XQNWLRQHQ
$QKDOWHQZHQQGLH.OHLGXQJWURFNHQLVW
'LHVHU7URFNQHUVWRSSWZHQQGLH:lVFKHWURFNHQLVW%HLHLQHUJHULQJHQ:lVFKHODGXQJ
LVWHVZDKUVFKHLQOLFKGDVVGDV3URJUDPPQRFKQLFKWDEJHVFKORVVHQLVWDEHUGLH
:lVFKHEHUHLWVJHWURFNQHWZXUGH
0XWH
'LVSOD\
=HLWSODQXQJVV\PERO:HQQGDV6\PEROOHXFKWHWEHGHXWHWGLHVGDVV
GLH7HUPLQIXQNWLRQDNWLYLHUWLVW
6\PEROIUGLH5HLQLJXQJGHV:DVVHUEHKlOWHUV'DVEOLQNHQGH6\PERO
]HLJWDQGDVVGHU:DVVHUEHKlOWHUJHOHHUWZHUGHQPXVV
3URJUDPPIKUHU
+,1:(,6
'LH%HQXW]HUN|QQHQGDVHQWVSUHFKHQGH3URJUDPPHQWVSUHFKHQGLKUHQ*HZRKQKHLWHQ
DXVZlKOHQ)DOOVGLH:lVFKHQLFKWYROOVWlQGLJJHWURFNQHWLVWNDQQHLQ]XVlW]OLFKHV
7URFNQXQJVSURJUDPPPLW=HLWVFKDOWXKUJHZlKOWZHUGHQ
%HLP7URFNQHQYRQJURHQ6WRIIHQZLH%HWWODNHQXQG6WHSSGHFNHQEH]JHQN|QQHQ
VLFKGLHVHDXIJUXQGGHUKRKHQ%HODGXQJ]XVDPPHQUROOHQXQG.QlXHOELOGHQZDVGHQ
7URFNQXQJVHIIHNWEHHLQWUlFKWLJW%LWWHQHKPHQ6LHVLHKHUDXVXQGVFKWWHOQ6LHVLHDXI
EHYRU6LHVLH]XPZHLWHUHQ7URFNQHQLQGHQ7URFNQHUJHEHQ
%HLP7URFNQHQYRQ:lVFKHNUHPSHOQ6LHGLHVHELWWHYRUGHP7URFNQHQQDFKDXHQ
DXIOLQNVGUHKHQ
.QLWWHUVFKXW]V\PERO:HQQGDV6\PEROOHXFKWHWEHGHXWHWGLHVGDVV
GLH7HUPLQIXQNWLRQDNWLYLHUWLVW
6\PEROIUGLH5HLQLJXQJYRQ)OXVHQXQG9HUVFKPXW]XQJHQ'DV
EOLQNHQGH6\PERO]HLJWDQGDVVGLH)OXVHQXQG9HUVFKPXW]XQJHQ
JHUHLQLJWZHUGHQPVVHQ
54
3URJUDPPH
.OHLGXQJVW\SHQ
0D[LPDOH)OOPHQJH
NJ
7URFNHQ]HLW
9HUZHQGHQ6LHGLHVHV3URJUDPPIUXQHPSILQGOLFKH:lVFKHGLH
QRFKOHLFKWIHXFKWLVWXQGJUQGOLFKJHWURFNQHWZHUGHQPXVV,P
=HLWSURJUDPPZLUGGLH5HVWIHXFKWHQLFKWDXWRPDWLVFKHUNDQQW,VW
GLH:lVFKHQDFK%HHQGLJXQJGHV3URJUDPPVQRFKIHXFKW
ZLHGHUKROHQ6LHGDV3URJUDPPLVWVLH]XWURFNHQXQGIKOWVLFK
GHVKDOE]HUNQLWWHUWXQGUDXDQKDEHQ6LHHLQH]XODQJH
7URFNHQ]HLWJHZlKOW
:lVFKHVWlQ
GHUWURFNQHQ
:HQQ6LHGLHVHV3URJUDPPYHUZHQGHQN|QQHQ6LHGLH]X
WURFNQHQGH/DGXQJ]%NOHLQH6WRIIWLHUH7XUQVFKXKHXVZ]XP
7URFNQHQDXIGHQ7URFNHQVWlQGHUOHJHQ
+DQGWFKHU 9HUZHQGHQ6LHGLHVHV3URJUDPP]XP7URFNQHQYRQXQHPSILQGOLFKHQ
7H[WLOLHQ+DQGWFKHU.FKHQWFKHU1DFKGHP7URFNQHQVLQGGLH
*HJHQVWlQGHWURFNHQXQGN|QQHQLP6FKUDQNDXIEHZDKUWZHUGHQ
:ROOH
'LHVHV.XU]SURJUDPPLVWIUGDV:HLFKPDFKHQRGHU$XIORFNHUQ
YRQ.OHLGXQJDXV:ROOHXQG6HLGHGLHQDFKGHQ$QZHLVXQJHQGHU
+HUVWHOOHUJUQGOLFKJHWURFNQHWZHUGHQPVVHQ
/
%HWW]HXJ
9HUZHQGHQ6LHGDV3URJUDPPIUJU|HUH7H[WLOLHQ1DFK
$EVFKOXVVGHV3URJUDPPVHUOLVFKWGDV6\PERO'LHDQJHSDVVWH
7URPPHOURWDWLRQYHUKLQGHUWGDVVVLFKGLH:lVFKHYHUKHGGHUW

'DXQHQZl
VFKH
9HUZHQGHQ6LHGLHVHV3URJUDPP]XP7URFNQHQYRQ7H[WLOLHQGLH
PLW'DXQHQJHIOOWRGHUJHSROVWHUWVLQG.RSINLVVHQ%HWWGHFNHQ
-DFNHQXVZ7URFNQHQ6LHJURH7HLOHVHSDUDWXQGYHUZHQGHQ
6LHJHJHEHQHQIDOOVGLH)XQNWLRQ([WUD'U\RGHUGDV=HLWSURJUDPP
%DXP
ZROOH
9HUZHQGHQ6LHGLHVHV3URJUDPPIU.OHLGXQJPLW0HPEUDQIU
6SRUWEHNOHLGXQJDXVJHPLVFKWHQ0DWHULDOLHQXQGDWPXQJVDNWLYHQ6WRIIHQ
$XWR'U\ 9HUZHQGHQ6LHGLHVHV3URJUDPPIUGLFNHUHXQHPSILQGOLFKH
%DXPZROOZlVFKHYRQXQJHIlKUJOHLFKHU'LFNH1DFKGHP7URFNQHQ
ZLUGGLH:lVFKHWURFNHQRGHUOHLFKWIHXFKWVHLQ
6SRUWNOHLGXQJ
6\QWKHWLN 'DV3URJUDPPZLUG]XP7URFNQHQHPSILQGOLFKHU:lVFKHDXV
V\QWKHWLVFKHQ)DVHUQYHUZHQGHW
)HLQZlVFKH
9HUZHQGHQ6LHGLHVHV3URJUDPPXPVHKUHPSILQGOLFKH:lVFKH
DXVV\QWKHWLVFKHQ)DVHUQ]XWURFNQHQGLHQDFKGHP
7URFNQXQJVYRUJDQJQRFKOHLFKWIHXFKWVHLQNDQQ:LUHPSIHKOHQ
GLH9HUZHQGXQJHLQHVVSH]LHOOGDIUYRUJHVHKHQHQ:lVFKHVDFNV
$XIIULVFKHQ ,QGLHVHP3URJUDPPLVWGLH+HL]IXQNWLRQDXVJHVFKDOWHW'DV
3URJUDPPHLJQHWVLFK]XP$XIIULVFKHQ,KUHU:lVFKH
%DE\NOHLGXQJ 9HUZHQGHQ6LHGLHVHV3URJUDPP]XP7URFNQHQYRQ%DE\NOHLGXQJ
0LWGLHVHP3URJUDPPJHWURFNQHWH:lVFKHLVWLQGHU5HJHOWURFNHQ
$OOHUJLNHUNOHL
GXQJ =XU(QWIHUQXQJYRQ$OOHUJHQHQZLH0LOEHQ
EDWP9301AW/
EDWP9302AG
9HUZHQGHQ6LHGLHVHV3URJUDPPIUGLFNHUHXQHPSILQGOLFKH
%DXPZROOZlVFKHYRQXQJHIlKUJOHLFKHU'LFNH1DFK$EVFKOXVVGHV
7URFNHQSURJUDPPVZLUGGLH:lVFKHWURFNHQVHLQ


3URJUDPPH
.OHLGXQJVW\SHQ
EDWP9301AW/
EDWP9302AG
6HQVRU7URFNHQSURJUDPPH
0DQXHOOHXQGVSH]LHOOH7URFNHQSURJUDPPH
6FKQHOOZDVFK
JDQJ0LQ =XPVFKQHOOHQ7URFNQHQYRQOHLFKWHUXQGGQQHU.OHLGXQJ
55
:DUWXQJ
(LQHUHJHOPlLJH:DUWXQJNDQQGLH/HEHQVGDXHUGHV7URFNQHUVYHUOlQJHUQ
6WHOOHQ6LHVLFKHUGDVVGLH6WURP]XIXKUYRUGHU:DUWXQJXQWHUEURFKHQZLUG
'DVbXHUHGHV7URFNQHUV
7UGLFKWXQJ
5HLQLJHQ6LHGDV*HKlXVHPLWHLQHPZHLFKHQIHXFKWHQ7XFKXQGZLVFKHQ6LHGLH
2EHUIOlFKHPLWHLQHPQLFKWlW]HQGHQ+DXVKDOWVUHLQLJHUDE
7URFNQHQ6LHGDV*HKlXVHGDQDFKPLWHLQHPZHLFKHQWURFNHQHQ7XFKDE
3UIHQ6LHGLH7UGLFKWXQJUHJHOPlLJXQGUHLQLJHQ6LHVLHEHL%HGDUIPLWHLQHP
IHXFKWHQ7XFK
gIIQHQ6LHGLH7UQDFKGHP*HEUDXFKOHLFKWGDPLWGDV,QQHUHEHOIWHWXQG
JHWURFNQHWZHUGHQNDQQ
6LHEUHLQLJXQJLP)OXVHQXQG6FKPXW]IlQJHU
gIIQHQ6LHGLH7U
XQGQHKPHQ6LHGDV
)LOWHUVLHEDXVGHU
YRUGHUHQ+DOWHUXQJ
gIIQHQ6LHGHQ)HLQILOWHU
XQGUHLQLJHQ6LHGLH)OXVHQ
GHV]ZHLVFKLFKWLJHQ)LOWHUVLHEV
PLWHLQHPIHXFKWHQ+DQGWXFK
RGHUIOLHHQGHP:DVVHU
6HW]HQ6LHGDV)LOWHUVLHE
QDFKGHP7URFNQHQZLHGHU
]XVDPPHQ
hEHUPlLJH)OXVHQGLHVLFKLP)LOWHUVLHEDQVDPPHOQYHUVFKOHFKWHUQGHQ
7URFNQXQJVHIIHNW
%LWWHUHLQLJHQ6LHGDV)LOWHUVLHEQDFKMHGHP*HEUDXFK
$FKWHQ6LHGDUDXIGDVVGDV)LOWHUVLHEQDFKGHU5HLQLJXQJYRUGHU9HUZHQGXQJ
ZLHGHUHLQJHVHW]WZLUG
%ULQJHQ6LHGDV
)LOWHUVLHEDQGHU
YRUGHUHQ+DOWHUXQJDQ
56
+LQZHLV
$QGHU8QWHUVHLWHGHUYRUGHUHQ+DOWHUXQJEHILQGHWVLFKHLQ7HPSHUDWXUVHQVRU
1DFKGHP6LHGDV)OXVHQXQG6FKPXW]ILOWHUVLHEHQWQRPPHQKDEHQDFKWHQ6LHELWWH
GDUDXIHVQLFKW]XEHUKUHQXP.UDW]HU]XYHUPHLGHQ
%HLP:LHGHUHLQEDXGHV)LOWHUVLHEVLVWGDUDXI]XDFKWHQGDVVHVLQGHUULFKWLJHQ
5LFKWXQJXQGDQGHUULFKWLJHQ6WHOOHPRQWLHUWZLUG
%HQXW]HQ6LHGLHVHQ7URFNQHUDXVVFKOLHOLFKGDQQZHQQGDV)LOWHUVLHENRUUHNW
LQVWDOOLHUWLVW
5HLQLJXQJGHV:DVVHUEHKlOWHUV
1HKPHQ6LHGHQ:DVVHUEHKlOWHU
ZDDJHUHFKWKHUDXVXPHLQhEHUODXIHQ
GHV.RQGHQVZDVVHUV]XYHUPHLGHQ
/DVVHQ6LHGDV.RQGHQVZDVVHU
DEXQGEDXHQ6LHGHQ
:DVVHUEHKlOWHUZLHGHUHLQ
5HLQLJXQJGHV:lUPHWDXVFKHUV
%LWWHUHLQLJHQ6LHGHQ:lUPHWDXVFKHUUHJHOPlLJGDVRQVWGLH/HLVWXQJGHV
7URFNQHUVEHHLQWUlFKWLJWZLUG
'UFNHQ6LHDXIGLH6FKQDOOH
GHU:lUPHWDXVFKHUNODSSHXQWHQ
OLQNVXPGLH.ODSSH]X|IIQHQ
:HQQGDV$EODXIURKUQLFKWLQVWDOOLHUWLVWZLUGGDV.RQGHQVZDVVHUQDFKGHP
7URFNQHQLP:DVVHUEHKlOWHUJHVSHLFKHUW%LWWHHQWOHHUHQ6LHHVUHFKW]HLWLJQDFK
3URJUDPPHQGH
:lKUHQGGHV%HWULHEVZHQQGHU:DVVHUEHKlOWHUYROOLVWEOLQNWGDV6\PERODXI
GHP'LVSOD\DOV$XIIRUGHUXQJGHQ:DVVHUEHKlOWHUELWWHVRIRUW]XHQWOHHUHQ
'DV.RQGHQVZDVVHULVWQLFKWJHQLHEDU
:DVVHUDEIOXVV
57
 'UHKHQ6LHGHQ9HUULHJHOXQJVNQRSIGHU
%RGHQILOWHUDEGHFNXQJLQGLH
(QWULHJHOXQJVSRVLWLRQ
:HQQVLFKQDFKOlQJHUHP*HEUDXFK6WDXE
DXIGHP:lUPHWDXVFKHUEHILQGHWHQWIHUQHQ
6LHGLHVHQELWWHPLWHLQHP6WDXEVDXJHU
HLQHUZHLFKHQ%UVWHXVZ%HUKUHQ6LHGHQ
:lUPHWDXVFKHUQLFKWGLUHNWPLW,KUHQ
+lQGHQXP9HUOHW]XQJHQ]XYHUPHLGHQ
 6HW]HQ6LHGHQJHUHLQLJWHQ)LOWHUXQG
GLH)LOWHUDEGHFNXQJZLHGHULQGLH
XUVSUQJOLFKH3RVLWLRQHLQYHUULHJHOQ6LH
GHQ'UHKNQRSIXQGVFKOLHHQ6LHGLH
$EGHFNXQJGHU:lUPHWDXVFKHUWU
58
 )HKOHUEHKHEXQJ
:HQQGLH0DVFKLQHQLFKWQRUPDOIXQNWLRQLHUWKDQGHOWHVVLFKP|JOLFKHUZHLVHQLFKW
XPHLQHQ)HKOHU%LWWHEHDFKWHQ6LHGLHIROJHQGHQ0HWKRGHQ]XU)HKOHUEHKHEXQJ
6ROOWHGHU)HKOHUQDFKGHUHPSIRKOHQHQ6HOEVWEHKDQGOXQJQRFKLPPHUYRUOLHJHQ
]LHKHQ6LHELWWHGHQ1HW]VWHFNHUXQGNRQWDNWLHUHQ6LHXQVIUGHQ.XQGHQGLHQVW
$OOH)ROJHQGLHGXUFKGLH:DUWXQJVHLWHQVGHV%HQXW]HUVSHUV|QOLFKRGHUGXUFKGLH
%HDXIWUDJXQJYRQXQSURIHVVLRQHOOHP.XQGHQGLHQVWSHUVRQDOHQWVWHKHQJHKHQ]X
/DVWHQGHV%HQXW]HUV
'HU7URFNQHUNDQQ
QLFKWJHVWDUWHW
ZHUGHQ
'HU7URFNQHUNDQQ
QLFKWJHVWDUWHWZHUGHQ
XQG]HLJWÄ(QG³DQ
hEHUSUIHQ6LHREGLH3URJUDPPHLQVWHOOXQJNRUUHNWLVW
9HUJHZLVVHUQ6LHVLFKGDVVVLFK:lVFKHLQGHU
7URPPHOEHILQGHW
hEHUPlLJH
7URFNHQ]HLW
hEHUSUIHQ6LHREGLH3URJUDPPHLQVWHOOXQJNRUUHNWLVW
.RQWUROOLHUHQ6LHREVLFK]XYLHOH:lVFKHVWFNHLQ
%VFKHOQEHILQGHQ
.RQWUROOLHUHQ6LHREGDV)LOWHUVLHEJHUHLQLJWLVW
%HLHLQLJHQ3URJUDPPHQZLUGQDFKGHP7URFNQHQ/XIW
]XP.KOHQ]XJHIKUW
6FKOHFKWH
7URFNHQZLUNXQJ
'LH5HVW]HLWDXIGHU
$Q]HLJHEOHLEWVWHKHQ
RGHUVSULQJW
'LHYHUEOHLEHQGH=HLWKlQJWYRQGHU$UWGHU.OHLGXQJ
GHU/DGHPHQJHGHP7URFNQXQJVJUDGXQGGHU
8PJHEXQJVWHPSHUDWXUDEZDVHLQQRUPDOHV
3KlQRPHQLVW
)HKOHUSKlQRPHQ (PSIRKOHQHV9RUJHKHQ]XU%HKHEXQJGHV3UREOHPV
hEHUSUIHQ6LHGHQ6WURPDQVFKOXVV
.RQWUROOLHUHQ6LHGDVVGLHÄ6WDUW3DXVH³7DVWHJHGUFNWLVW
9HUJHZLVVHUQ6LHVLFKGDVVGLH7UULFKWLJJHVFKORVVHQLVW
'LH+DXVVLFKHUXQJLVWGXUFKJHEUDQQWGHU6FKXW]VFKDOWHU
ZXUGHDXVJHO|VWRGHUHVKDWHLQHQ6WURPDXVIDOOJHJHEHQ
9HUJHZLVVHUQ6LHVLFKGDVVGLH.OHLGXQJJHVFKOHXGHUW
ZRUGHQLVW
hEHUSUIHQ6LHREGLH3URJUDPPHLQVWHOOXQJNRUUHNWLVW
.RQWUROOLHUHQ6LHRE]XYLHOH.OHLGXQJVVWFNHJHODGHQ
ZXUGHQ
.RQWUROOLHUHQ6LHREGLH/DGXQJULFKWLJVRUWLHUWZXUGH
.RQWUROOLHUHQ6LHREQLFKWOHLFKW]XWURFNQHQGH.OHLGXQJ
PLWOHLFKW]XWURFNQHQGHU.OHLGXQJJHPLVFKWZXUGH
8PIDQJUHLFKH/DGXQJYRQVFKZHUHQ6WRIIHQ
.RQWUROOLHUHQ6LHREGDV)LOWHUVLHEJHUHLQLJWLVW
'LH.OHLGXQJLVW
]HUNQLWWHUW
'LH.OHLGXQJVVWFNHZXUGHQ]XODQJHJHWURFNQHW
9HUVXFKHQ6LHHVPLWHLQHUNU]HUHQ7URFNQXQJV]HLW
'LH:lVFKHZXUGHQDFKGHP3URJUDPPHQGH]XODQJH
LP*HUlWEHODVVHQ
59
)HKOHUSKlQRPHQ (PSIRKOHQHV9RUJHKHQ]XU%HKHEXQJGHV3UREOHPV
'HU7URFNQHULVW]X
ODXW
6XFKHQ6LHQDFK0Q]HQORVHQ.Q|SIHQ1lJHOQXQG
DQGHUHQ*HJHQVWlQGHQXQGHQWIHUQHQ6LHGLHVHVRIRUW
hEHUSUIHQ6LHGDV)OXVHQVLHE(QWIHUQHQ6LHDOOH
*HJHQVWlQGHGLHVLFKLP)OXVHQVLHEEHILQGHQ
9HUJHZLVVHUQ6LHVLFKGDVVGHU7URFNQHUHEHQXQGIHVW
DXIGHP%RGHQVWHKW
'HU7URFNQHUNDQQVXPPHQZHLOVLFKGLH/XIWGXUFKGLH
7URPPHOXQGGDV*HEOlVHEHZHJW'LHVLVWQRUPDO
'LH.OHLGXQJ
VFKUXPSIW
'LH3IOHJHDQZHLVXQJHQIU.OHLGXQJVVWFNHVLQGQLFKW
EHDFKWHWZRUGHQ
9HUZHQGHQ6LHHLQHQLHGULJH+LW]HHLQVWHOOXQJRGHUNHLQH
+LW]H
$XIGHU.OHLGXQJ
EOHLEHQ)XVVHOQ
]XUFN
'DV)OXVHQVLHEZXUGHQLFKWULFKWLJJHUHLQLJW
'LH.OHLGXQJZXUGHQLFKWULFKWLJVRUWLHUW
(LQLJH6WRIIHYHUXUVDFKHQPHKU)OXVHQXQGVROOWHQ
JHWUHQQWYRQ6WRIIHQJHWURFNQHWZHUGHQDQGHQHQGLH
)OXVHQOHLFKWKDIWHQ
7DVFKHQWFKHU3DSLHUXVZZXUGHQLQGHQ7DVFKHQ
JHODVVHQ
'DV*HUlWKDWHLQHQ
*HUXFK
'HU*HUXFKZLUGGXUFK*XPPLPDWHULDOYHUXUVDFKWGDV
DQGHU,QQHQVHLWHGHV*HUlWVDQJHEUDFKWLVW'LHVH$UW
YRQ*HUXFKLVWHLQ(LJHQJHUXFKGHV*XPPLVXQG
YHUVFKZLQGHWQDFKPHKUPDOLJHP*HEUDXFKGHV*HUlWV
YRQVHOEVW
9HUZHQGHQ6LHEHLP:DVFKHQGHU:lVFKHHLQ
:DVFKPLWWHOGDVGHQ(PSIHKOXQJHQGHV+HUVWHOOHUV
HQWVSULFKW:HQQ6LHGDV:DVFKPLWWHOEHUPlLJXQG
QLFKWHQWVSUHFKHQGGHQ(PSIHKOXQJHQYHUZHQGHQNDQQ
VLFKXQJHO|VWHV:DVFKPLWWHODXIGHU.OHLGXQJ
DQVDPPHOQXQGHLQHQ*HUXFKYHUXUVDFKHQ
6LHN|QQHQ*HUFKHYRQGHU.OHLGXQJULHFKHQZHQQGLH
.OHLGXQJQDFKGHP7URFNQHQLP*HUlWRGHUQDFKGHP
:DVFKHQLQGHU:DVFKPDVFKLQHJHODVVHQZXUGH
(QWQHKPHQ6LHGLH:lVFKHDP(QGHGHV7URFNHQRGHU
:DVFKJDQJVXQYHU]JOLFKDXVGHU7URPPHO
.RQWUROOLHUHQ6LHRE6LHGHQJOHLFKHQ*HUXFKLQGHU
:DVFKPDVFKLQHULHFKHQN|QQHQ)DOOVMDUHLQLJHQ6LH
GLH7URPPHOGHU:DVFKPDVFKLQHJHPlLKUHU
%HGLHQXQJVDQOHLWXQJ
$FKWHQ6LHLPPHUGDUDXIGDVVEHLGH)OXVHQVLHEH
VDXEHUVLQG)DOOVVLFKQDFKGHP7URFNQHQQRFK
5FNVWlQGHLP)OXVHQVLHEEHILQGHQNDQQGLHV*HUFKH
YHUXUVDFKHQ7URFNQHQ6LHDXFKGDV)OXVHQVLHEQDFK
GHU5HLQLJXQJNRPSOHWW
%HLHLQHU8QWHUEUHFKXQJGHV3URJUDPPVN|QQHQGLH
HLQJHVWHOOWHQ)XQNWLRQHQQLFKWJHlQGHUWZHUGHQ:HQQ
GDV3URJUDPPRGHUGLH)XQNWLRQZlKUHQGGHV%HWULHEV
JHlQGHUWZHUGHQPXVVRGHUGDV*HUlWZlKUHQGGHV
%HWULHEVDXVJHVFKDOWHWLVWXQGZLHGHUHLQJHVFKDOWHW
ZHUGHQPXVVGUHKHQ6LHGHQ'UHKNQRSIDXI
Ä ³'UHKHQ6LHGDQDFKGHQ.QRSIHUQHXWXPGDV$XV
JHZQVFKWH3URJUDPPXQGGLH)XQNWLRQDXV]XZlKOHQ
XQGVWDUWHQ6LHVFKOLHOLFK
'DV*HUlWZLUGGLUHNW
QDFKGHP
6WURPDXVIDOO
HLQJHVFKDOWHWXQG
JHVWDUWHWIXQNWLRQLHUW
DEHUQLFKW
60
,QIRUPDWLRQVFRGHV
&RGH
$%&'$%(
$)
(PSIRKOHQHV9RUJHKHQ]XU%HKHEXQJGHV3UREOHPV
8QJHZ|KQOLFKH
$Q]HLJHGHU0DWUR
6WHXHUSODWLQHXQG
GHU
/HLVWXQJVSODWLQH
'UHKHQ6LHGHQ'UHKNQRSIDXIÄ ³XPGHQ$XV
7URFNQHUDXV]XVFKDOWHQXQGLKQQDFK6HNXQGHQ
ZLHGHUHLQ]XVFKDOWHQ
6ROOWHGLH$QRPDOLHZHLWHUEHVWHKHQZHQGHQ6LHVLFK
ELWWHDQGHQ.XQGHQGLHQVW
8QJHZ|KQOLFKHU
6HQVRU %LWWHNRQWDNWLHUHQ6LH.XQGHQGLHQVW
'LH9HUSDFNXQJHQEHVWHKHQDXVXPZHOWIUHXQGOLFKHQ
0DWHULDOLHQGLHRKQH*HIDKUIUGLH8PZHOWUHF\FHOW
HQWVRUJWRGHU]HUVW|UWZHUGHQN|QQHQ=XGLHVHP=ZHFN
ZHUGHQGLH9HUSDFNXQJVPDWHULDOLHQHQWVSUHFKHQG
JHNHQQ]HLFKQHW
*HPlGHP6\PERODXIGHP3URGXNWRGHUVHLQHU
9HUSDFNXQJGDUIGDV3URGXNWQLFKWDOVQRUPDOHU
+DXVKDOWVDEIDOOHQWVRUJWZHUGHQ%ULQJHQ6LHGDV3URGXNW
]XHLQHUDXWRULVLHUWHQ6DPPHOVWHOOHIUHOHNWULVFKHXQG
HOHNWURQLVFKH$OWJHUlWH
:HQQ6LHGHQ7URFNQHUDP(QGHVHLQHU1XW]XQJVGDXHU
HQWVRUJHQHQWIHUQHQ6LHDOOH6WURPNDEHOXQG]HUVW|UHQ6LH
GHQ7UYHUVFKOXVVXQGGHQ6FKDOWHUXP]XYHUKLQGHUQ
GDVVGLH7UYHUULHJHOWRGHUHLQUDVWHW.LQGHUVLFKHUXQJ
'LHRUGQXQJVJHPlH(QWVRUJXQJGHV3URGXNWVWUlJWGD]X
EHLQHJDWLYH$XVZLUNXQJHQDXIGLH8PZHOWXQGGLH
*HVXQGKHLWGHU0HQVFKHQ]XYHUPHLGHQGLHLP)DOOH
HLQHUXQVDFKJHPlHQ(QWVRUJXQJGHV3URGXNWVDXIWUHWHQ
N|QQWHQ$XVIKUOLFKH,QIRUPDWLRQHQEHUGLH(QWVRUJXQJ
XQG9HUDUEHLWXQJGHV3URGXNWVHUKDOWHQ6LHEHLGHU
]XVWlQGLJHQNRPPXQDOHQ%HK|UGHIU$EIDOOZLUWVFKDIWEHL
,KUHP(QWVRUJXQJVXQWHUQHKPHQRGHULQGHP*HVFKlIWLQ
GHP6LHGDV3URGXNWJHNDXIWKDEHQ
 (QWVRUJXQJ
%HGHXWXQJ
61
7HFKQLVFKH'DWHQ
+DQGHOVPDUNH EDY
0RGHOO
EDWP9301AW/EDWP9302AG
1HQQNDSD]LWlWNJ
:lVFKHWURFNQHUPLW(QWOIWXQJRGHU.RQGHQVDWRU .RQGHQVDWRU
(QHUJLH(IIL]LHQ]NODVVH $
*HZLFKWHWHUMlKUOLFKHU(QHUJLHYHUEUDXFKN:K
$XWRPDWLVFKHU:lVFKHWURFNQHURGHU
QLFKWDXWRPDWLVFKHU:lVFKHWURFNQHU$XWRPDWLN
$XWRPDWLVFKHU
:lVFKHWURFNQHU
(QHUJLHYHUEUDXFKGHV6WDQGDUGSURJUDPPV
%DXPZROOHEHLYROOHU%HODGXQJN:K 
(QHUJLHYHUEUDXFKGHV6WDQGDUGSURJUDPPV
%DXPZROOHEHLWHLOZHLVHU%HODGXQJN:K 
/HLVWXQJVDXIQDKPHLP$86=XVWDQG: 
/HLVWXQJVDXIQDKPHLP(,1=XVWDQG: 
'DXHUGHV(,1=XVWDQGVPLQ
6WDQGDUG7URFNHQSURJUDPP%DXPZROOH
*HZLFKWHWH3URJUDPPGDXHUGHV
Ä6WDQGDUGSURJUDPPV%DXPZROOHEHL9ROOXQG
7HLOODVW³PLQ

3URJUDPPGDXHUGHVÄ6WDQGDUGSURJUDPPV
%DXPZROOHEHLYROOHU%HODGXQJ³PLQ 
3URJUDPPGDXHUGHVÄ6WDQGDUGSURJUDPPV
%DXPZROOHEHLWHLOZHLVHU%HODGXQJ³PLQ 
.RQGHQVDWLRQVHIIL]LHQ]NODVVHDXIHLQHU6NDOD
YRQ*DPZHQLJVWHQHIIL]LHQWELV$DP
HIIL]LHQWHVWHQ
%
'XUFKVFKQLWWOLFKH.RQGHQVDWLRQVHIIL]LHQ]GHV
6WDQGDUGSURJUDPPV%DXPZROOHEHLYROOHU
%HODGXQJLQ3UR]HQW

'XUFKVFKQLWWOLFKH.RQGHQVDWLRQVHIIL]LHQ]GHV
6WDQGDUGSURJUDPPV%DXPZROOHEHLWHLOZHLVHU
%HODGXQJLQ3UR]HQW

*HZLFKWHWH.RQGHQVDWLRQVHIIL]LHQ]GHV
Ä6WDQGDUGSURJUDPPV%DXPZROOHEHL9ROOXQG
7HLOODVWLQ3UR]HQW

6FKDOOOHLVWXQJVSHJHOG%
,QWHJULHUW 1(,1
62
%DVLHUHQGDXI7URFNQXQJV]\NOHQGHV6WDQGDUGSURJUDPPV%DXPZROOHEHL9ROOXQG
7HLOODVWVRZLHGHV9HUEUDXFKVGHU(QHUJLHVSDUPRGL'HUWDWVlFKOLFKH(QHUJLHYHUEUDXFKSUR
=\NOXVEHUXKWGDUDXIZLHGDV*HUlWJHQXW]WZLUG
$XVVWDWWXQJGHV+DXVKDOWVZlVFKHWURFNQHUVPLWHLQHP(QHUJLHPDQDJHPHQWV\VWHP
'DVÄ6WDQGDUGSURJUDPP%DXPZROOH³GDVEHLYROOHU%HODGXQJXQG7HLOEHODGXQJ
YHUZHQGHWZLUGLVWGDV6WDQGDUGWURFNHQSURJUDPPDXIGDVVLFKGLH$QJDEHQDXIGHP
(WLNHWWXQGLP'DWHQEODWWEH]LHKHQGLHVHV3URJUDPPHLJQHWVLFK]XP7URFNQHQQRUPDOHU
QDVVHU%DXPZROOZlVFKHXQGLVWGDVHIIL]LHQWHVWH3URJUDPPLQ%H]XJDXIGHQ
(QHUJLHYHUEUDXFKIU%DXPZROOH
6WDQGDUGSURJUDPP%DXPZROOHEHLYROOHU%HODGXQJ
,QGHU7DEHOOHVLQGGLH:HUWHIUGLH7URFNHQ]HLWXQGGHQ6WURPYHUEUDXFKEHLP7URFNQHQ
HLQHU7HVWFKDUJH:lVFKHPLWYHUVFKLHGHQHQ6FKOHXGHUGUHK]DKOHQLQGHU:DVFKPDVFKLQH
DXIJHIKUW
7\SLVFKH9HUEUDXFKVWDEHOOH
6WURPYHUEUD
XFK>N:K@
7URFNQXQJV]
HLW>PLQ@
JHVDPW   
WHLOZHLVH   
1LHGULJ  
1LHGULJ  
JHVDPW   
WHLOZHLVH   
1LHGULJ  
6\QWKHWLN WHLOZHLVH   
%DXPZROOH
%DXPZROOH
%JHOIHXFKW
NJ
3URJUDPP /DVW 6FKOHXGHUQ
>8PLQ@
7HVWSURJUDPPJHPl9HURUGQXQJ(8]XU(QHUJLHNHQQ]HLFKQXQJ0HVVXQJ
JHPl(1
6WURPYHUEUDXFK
>N:K@
$
  
3URJUDPP
:lVFKHPHQJH
0D[KDOEH/DGXQJ
>NJ@
3URJUDPPGDXHU
>PLQ@
%DXPZROOH3URJUDPPÄ³LVWIUGDV7URFNQHQYRQQRUPDOIHXFKWHU%DXPZROOZlVFKH(V
LVWLQ+LQVLFKWDXIGHQ6WURPYHUEUDXFKGDVHIIL]LHQWHVWH3URJUDPP]XP7URFNQHQYRQ
%DXPZROOZlVFKH
:HJHQ$EZHLFKXQJHQLQ%H]XJDXIGLH$UWXQG0HQJHGHU:lVFKH6FKZDQNXQJHQGHU
6WURPYHUVRUJXQJVRZLH7HPSHUDWXUXQG/XIWIHXFKWLJNHLWGHU8PJHEXQJN|QQHQGLHEHLP
(QGYHUEUDXFKHUJHPHVVHQHQ:HUWHIUGLH3URJUDPPGDXHUYRQGHQLQGHU7DEHOOH
DQJHJHEHQHQ:HUWHQDEZHLFKHQ
%DXPZROOH
63
0DVFKLQHQSDUDPHWHU
6WURPTXHOOH
$XHQIDUEH
1HWWRJHZLFKW
3URGXNWPRGHOO
3DUDPHWHU
1HQQNDSD]LWlW
*HVDPWDEPHVVXQJHQ
%î7î+
.lOWHPLWWHO
1HQQOHLVWXQJ
/DGXQJ
NJ
9a+]
NJ
:
[[PP
5
:HL'LHWLWDQDVFKH
J
EDWP9301AW/EDWP9302AG
E
7

/
 PP
 

0
$EPHVVXQJHQ
7
0
64
den Niederlanden. In anderen Ländern gelten die örtlichen Garantiebestimmungen. Besuche
durch einen Monteur erfolgen ausschließlich
in den BeNeLux-Ländern.
2. Bei der Meldung einer Reparatur muss stets eine Kopie des Kaufbelegs vorgelegt werden.
Sollte dieser nicht vorliegen, ist keine Garantie möglich.
3. Für folgende Komponenten und in folgenden Fällen wir keine Garantie übernommen:
•Leicht zerbrechliche Teile wie Glas, Kunststoff, Gummi oder Lampen und dergleichen.
•Normaler Verschleiß, z. B. von Riemen, Scharnieren, Knöpfen und anderen beweglichen
Teilen
usw.
•Wenn das Gerät mit chemischen und/oder elektrochemischen oder
anderen ungeeigneten Substanzen in Berührung gekommen ist.
•Wenn die Mängel am Gerät auf einen von uns nicht zu vertretenden
Transportschaden, auf unsachgemäße Installation und Montage zurückzuführen sind.
•Unsachgemäße Verwendung, mangelhafte Wartung, durch Nichtbeachtung der
Betriebs- und Montageanleitung.
•Gewerbliche oder industrielle Verwendung, z. B. in Friseursalons, in der Gastronomie
usw.
•Der Garantieanspruch erlischt bei Reparaturen oder Eingriffen am Gerät durch
Personen, die nicht unserem eigenen Kundendienst angehören, sowie wenn das Gerät
mit Teilen oder Zubehör ausgestattet wird, die keine Originalteile sind und dadurch ein
Defekt verursacht wird.
4. Die Garantieleistung beinhaltet, dass defekte Teile je nach Ermessen des Kundendienstes
kostenlos repariert oder durch einwandfreie Teile ersetzt werden. Es obliegt dem
Kundendienst, zu entscheiden, ob eine Reparatur von einem Monteur durchzuführen ist oder
ob der Defekt durch Zusendung eines Ersatzteils an den Verbraucher behoben werden kann.
Geräte, die normal transportiert werden können (z. B. in einem Auto), müssen für
Servicezwecke an die Verkaufsstelle zurückgegeben werden. Geräte, die nicht normal
transportiert werden können, werden vor Ort repariert. Für eine unter die Garantie fallende
Reparatur muss stets ein gültiger Kaufbeleg vorgelegt werden. Ersetzte Teile gehen in unser
Eigentum über.
5. Sollte eine Beschwerde unbegründet sein, dann gehen alle Kosten zu Lasten des
Verbrauchers.
6. Wenn ein geplanter Servicebesuch von Ihrer Seite aus nicht erforderlich sein sollte, muss dies
am vorhergehenden Werktag gemeldet werden, andernfalls werden entsprechende
Gebühren fällig.
in Rechnung gestellt wird.
8. Eine Reparatur oder ein Austausch während der Garantiezeit führt nicht zu einer
Verlängerung der Garantiezeit.
9. Schäden, die durch ein defektes Gerät verursacht werden, müssen vom Verbraucher bei
seiner Versicherung gemeldet werden.
10. Weitergehende oder andere Ansprüche, insbesondere Ansprüche auf Schadensersatz, die
außerhalb des Gerätes entstehen, sind ausgeschlossen, soweit eine solche Haftung nicht
gesetzlich vorgeschrieben ist.
11. Wir haften ferner uneingeschränkt nach den gesetzlichen Bestimmungen für Schäden, die
unter das Produkthaftungsgesetz fallen sowie für alle Schäden, die auf vorsätzlichen
Vertragsverletzungen, grober Fahrlässigkeit und Vorsatz von uns, unseren gesetzlichen
Vertretern oder von uns eingesetzten Personen beruhen.
12. Die EDY-Garantiebedingungen unterliegen niederländischem Recht.
Servicenummer für die Niederlande : 0900-0404040 www.edy.nl
Servicenummer für Belgien : 0032-(0)38080919
0HUFLEHDXFRXSGDYRLUFKRLVLQRVSURGXLWV
/HVV\PEROHVXWLOLVpVGDQVFHPDQXHOVRQWOHVVXLYDQWV
/LUHOHVLQVWUXFWLRQV
,QVWDOOHUHWXWLOLVHUFRUUHFWHPHQWFHSURGXLW
/HVILJXUHVFRQWHQXHVGDQVFHPDQXHOVRQWGHVGLDJUDPPHV
VFKpPDWLTXHVHWODSSDUHQFHHWOLPSUHVVLRQVRQWVXMHWWHVDX[SURGXLWV
UpHOV
/HSURGXLWHVWVXMHWjGHVPRGLILFDWLRQVWHFKQLTXHVVDQVSUpDYLVDILQ
GDPpOLRUHUODSHUIRUPDQFHJOREDOH
&HVqFKHOLQJHHVWGHVWLQpH[FOXVLYHPHQWjXQXVDJHGRPHVWLTXH1H
SDVOXWLOLVHUSRXUVpFKHUOHVYrWHPHQWVTXLQHFRQYLHQQHQWSDVDXODYDJH
HQPDFKLQH
$YHUWLVVHPHQW
,OHVWXWLOLVpSRXUGHVTXHVWLRQVOLpHVjODVpFXULWpHWSHXWHQWUDvQHUGHV
EOHVVXUHVFRUSRUHOOHV
$YHUWLVVHPHQW
5LVTXHGLQFHQGLH0DWpULDX[LQIODPPDEOHV
67
7DEOHGHVPDWLqUHV
 ,QIRUPDWLRQVVXUODVpFXULWp 
,QIRUPDWLRQVVXUODVpFXULWp
 3URGXLWHW$FFHVVRLUHV 
1RPGHVSLqFHV
$FFHVVRLUHVDWWDFKpV
3  0pWKRGHGLQVWDOODWLRQ
3UpFDXWLRQVjSUHQGUHDYDQWOLQVWDOODWLRQ
3LHGUpJODEOH
,QVWDOODWLRQGXWX\DXGpYDFXDWLRQ
3DQLHUGHVpFKDJH
5DFFRUGHPHQWGHODOLPHQWDWLRQpOHFWULTXH
,QVWDOODWLRQVXSHUSRVpH
 ,QVWUXFWLRQVSRXUOHVpFKDJH 
&RQVHLOVSRXUOHVpFKDJHGHVYrWHPHQWV
3UpSDUDWLRQDYDQWOHVpFKDJHGHVYrWHPHQWV
7ULGHVYrWHPHQWV
 0pWKRGHGXWLOLVDWLRQ 
3DQQHDXGHFRPPDQGHHWIRQFWLRQV
*XLGHGHVSURJUDPPHV
 (QWUHWLHQ
([WpULHXUGXVqFKHOLQJH
-RLQWGHSRUWH
1HWWR\DJHGHODFUpSLQHjSHOXFKHVHWjGpEULV
1HWWR\DJHGHODERvWHjHDX
1HWWR\DJHGHOpFKDQJHXUGHFKDOHXU
 'pSDQQDJH
'pSDQQDJH
&RGHVGLQIRUPDWLRQ
 0LVHDXUHEXW 
0LVHDXUHEXW
 'RQQpHVWHFKQLTXHV 
'RQQpHVWHFKQLTXHV
 7DEOHDXGHVFRQVRPPDWLRQVW\SLTXHV 
7DEOHDXGHVFRQVRPPDWLRQVW\SLTXHV
 3DUDPqWUHVGHODPDFKLQH 
3DUDPqWUHVGHODPDFKLQH
68
 ,QIRUPDWLRQVVXUODVpFXULWp
1HSDVXWLOLVHUOHVqFKHOLQJHDYDQWGHOLUHHWGHFRPSUHQGUHFHV
LQVWUXFWLRQVGXWLOLVDWLRQ
&HVLQVWUXFWLRQVGXWLOLVDWLRQGXQVqFKHOLQJHVRQWIRXUQLHVDYHF
GLIIpUHQWVW\SHVRXPRGqOHVGHVqFKHOLQJH3DUFRQVpTXHQWHOOHV
SHXYHQWFRQWHQLUGHVGHVFULSWLRQVGHUpJODJHVRXGpTXLSHPHQWVTXL
QHVRQWSDVGLVSRQLEOHVGDQVYRWUHVqFKHOLQJH
/HQRQUHVSHFWGHVLQVWUXFWLRQVGXWLOLVDWLRQRXXQHXWLOLVDWLRQ
LQDSSURSULpHGXVqFKHOLQJHSHXWHQWUDvQHUGHVGRPPDJHVDXOLQJH
RXjODSSDUHLORXGHVEOHVVXUHVjOXWLOLVDWHXU*DUGHUOHPDQXHO
GLQVWUXFWLRQVjSRUWpHGHPDLQSUqVGXVqFKHOLQJH
/HVqFKHOLQJHHVWGHVWLQpH[FOXVLYHPHQWjXQXVDJHGRPHVWLTXH6L
OHVqFKHOLQJHHVWXWLOLVpjGHVILQVSURIHVVLRQQHOOHVOXFUDWLYHVRXj
GHVILQVDXWUHVTXXQXVDJHGRPHVWLTXHQRUPDORXTXHOHVqFKH
OLQJHHVWXWLOLVpSDUXQHSHUVRQQHDXWUHTXHOHFRQVRPPDWHXUOD
SpULRGHGHJDUDQWLHHVWpJDOHjODSpULRGHGHJDUDQWLHODSOXVFRXUWH
UHTXLVHSDUODOpJLVODWLRQDSSOLFDEOH
/HVqFKHOLQJHHVWIDEULTXpFRQIRUPpPHQWjWRXWHVOHVQRUPHVGH
VpFXULWpDSSOLFDEOHV
$9(57,66(0(17
$ILQGHUpGXLUHOHVULVTXHVGH[SORVLRQGLQFHQGLHGHPRUWGH
FKRFpOHFWULTXHGHEOHVVXUHRXGHEUOXUHFKH]OHVSHUVRQQHV
ORUVGHOXWLOLVDWLRQGHFHSURGXLWVXLYUHOHVSUpFDXWLRQVGH
EDVHQRWDPPHQWOHVVXLYDQWHV
69
,QVWDOODWLRQ
6XLYUHOHVLQVWUXFWLRQVSRXULQVWDOOHUFRUUHFWHPHQWOHVqFKHOLQJH
EDYHWOHUDFFRUGHUjODOLPHQWDWLRQVHFWHXU
3RXUOHVDSSDUHLOVGRWpVGRXYHUWXUHVGHYHQWLODWLRQDXQLYHDXGHOD
EDVHWRXWWDSLVQHGRLWSDVERXFKHUFHVRXYHUWXUHV
7RXWHVOHVUpSDUDWLRQVRXRSpUDWLRQVGHQWUHWLHQGXVqFKHOLQJHQH
GRLYHQWrWUHHIIHFWXpHVTXHSDUGHVH[SHUWVTXDOLILpV8QH
UpSDUDWLRQQRQSURIHVVLRQQHOOHSHXWHQWUDvQHUXQDFFLGHQWRXXQ
G\VIRQFWLRQQHPHQWPDMHXU
$SUqVOLQVWDOODWLRQOHVqFKHOLQJHGRLWUHVWHULPPRELOHSHQGDQWGHX[
KHXUHVDYDQWGrWUHUDFFRUGpjODOLPHQWDWLRQVHFWHXU
/LQVWDOODWLRQGXVqFKHOLQJHVXUOHGHVVXVGXQHPDFKLQHjODYHU
GRLWrWUHHIIHFWXpHSDUDXPRLQVGHX[SHUVRQQHV
,QVWDOOHUOHVqFKHOLQJHGDQVXQHSLqFHELHQYHQWLOpHHWj
WHPSpUDWXUHFRPSULVHHQWUH&HW&
8WLOLVHUWRXMRXUVOHVFRQGXLWVRXOHVWX\DX[IRXUQLVDYHFOHVqFKHOLQJH
3ODFHUOHVqFKHOLQJHVXUXQHEDVHVROLGHHQEpWRQSODQHHW
VWDEOH
1HSDVSODFHUOHVqFKHOLQJHGHUULqUHXQHSRUWHYHUURXLOODEOHRX
FRXOLVVDQWHRXXQHSRUWHDYHFXQHFKDUQLqUHGXF{WpRSSRVpjOD
FKDUQLqUHGHODSRUWHGXVqFKHOLQJH,QVWDOOHUOHVqFKHOLQJHGH
PDQLqUHjFHTXHODSRUWHSXLVVHWRXMRXUVrWUHRXYHUWHOLEUHPHQW
70
6LOHFRUGRQGDOLPHQWDWLRQHVWHQGRPPDJpLOGRLWrWUHUHPSODFp
SDUOHIDEULFDQWVRQDJHQWGHVHUYLFHRXXQHSHUVRQQHTXDOLILpH
VLPLODLUHDILQGpYLWHUWRXWGDQJHU
1HSDVEUDQFKHUOHVqFKHOLQJHjWDPERXUVXUXQHSULVHpOHFWULTXH
GHVWLQpHjXQUDVRLUpOHFWULTXHRXjXQVqFKHFKHYHX[
/HVqFKHOLQJHHVWSURWpJpSDUXQV\VWqPHGDUUrWDXWRPDWLTXHHQ
FDVGHVXUFKDXIIH&HV\VWqPHpWHLQGUDOHVqFKHOLQJHVLOD
WHPSpUDWXUHHVWWURSpOHYpH
6LOHILOWUHGHJULOOHHVWERXFKpOHV\VWqPHGDUUrWDXWRPDWLTXHGH
VXUFKDXIIHSHXWrWUHDFWLYp1HWWR\HUOHILOWUHDWWHQGUHTXHOHVqFKH
OLQJHVHUHIURLGLVVHHWHVVD\HUGHOHIDLUHIRQFWLRQQHUjQRXYHDX6L
OHVqFKHOLQJHQHGpPDUUHWRXMRXUVSDVDSSHOHUXQWHFKQLFLHQGH
PDLQWHQDQFH
6pFXULWppOHFWULTXH
1HMDPDLVEORTXHUODLUGpFKDSSHPHQWRXYHUWXUHGpYDFXDWLRQ
1HSDVSODFHUOHVqFKHOLQJHVXUXQWDSLVDYHFGHVILEUHVORQJXHV
SRXUpYLWHUGHJrQHUODFLUFXODWLRQGHODLU
/DLUGDQVOHQYLURQQHPHQWROHVqFKHOLQJHIRQFWLRQQHGRLWrWUH
H[HPSWGHSDUWLFXOHVGHSRXVVLqUH
/DSSDUHLOQHGRLWSDVrWUHHQFRQWDFWDYHFXQPXURXXQPHXEOH
DGMDFHQW
&HWDSSDUHLOQHGRLWSDVrWUHVWRFNpRXXWLOLVpGDQVXQHQGURLW
H[WpULHXU
8QHYHQWLODWLRQDGpTXDWHGRLWrWUHSUpYXHSRXUpYLWHUOHUHIOX[GH
JD]GDQVODSLqFHSURYHQDQWGDSSDUHLOVEUODQWGDXWUHV
FRPEXVWLEOHV\FRPSULVOHVIHX[RXYHUWV
/HVqFKHOLQJHQHGRLWSDVrWUHUDFFRUGpjODOLPHQWDWLRQVHFWHXUj
ODLGHGXQHUDOORQJH
71
1HSDVXWLOLVHUGHSULVHVPXOWLSOHVGHUDOORQJHpOHFWULTXHRXGHGRXEOH
DGDSWDWHXUDYHFFHWDSSDUHLO
&HWDSSDUHLOGRLWrWUHPLVjODWHUUHYLDOHFRUGRQGDOLPHQWDWLRQ(QFDV
GHG\VIRQFWLRQQHPHQWRXGHSDQQHODPLVHjODWHUUHUpGXLUDOHULVTXH
GHFKRFpOHFWULTXHHQIRXUQLVVDQWXQFKHPLQGHPRLQGUHUpVLVWDQFH
SRXUOHFRXUDQWpOHFWULTXH
8QHFRQQH[LRQLQFRUUHFWHGXFRQGXFWHXUGHPLVHjODWHUUHGHODSSDUHLO
SHXWHQWUDvQHUXQULVTXHGHFKRFpOHFWULTXH&RQVXOWHUXQpOHFWULFLHQ
TXDOLILpRXOHSHUVRQQHOGHVHUYLFHHQFDVGHGRXWHVXUODPLVHjOD
WHUUHGHODSSDUHLO
&HWDSSDUHLOHVWpTXLSpGXQFRUGRQGDOLPHQWDWLRQFRPSRUWDQWXQH
EURFKHGHPLVHjODWHUUHHWXQHILFKHGDOLPHQWDWLRQGHPLVHjODWHUUH
/DILFKHGDOLPHQWDWLRQGRLWrWUHEUDQFKpHGDQVXQHSULVHDSSURSULpH
TXLHVWLQVWDOOpHHWPLVHjODWHUUHFRQIRUPpPHQWjWRXVOHVFRGHVHW
RUGRQQDQFHVORFDX[
1HMDPDLVEUDQFKHUODSSDUHLOHQWLUDQWVXUOHFkEOHGDOLPHQWDWLRQ7HQLU
WRXMRXUVIHUPHPHQWODILFKHGDOLPHQWDWLRQHWUHWLUHUODGLUHFWHPHQWGHOD
SULVHGHFRXUDQW
1HSDVSXOYpULVHUGHDXjOLQWpULHXURXjOH[WpULHXUGHODSSDUHLOSRXUOH
QHWWR\HU
$9(57,66(0(17
/DSSDUHLOQHGRLWSDVrWUHDOLPHQWpSDUXQGLVSRVLWLIGHFRPPXWDWLRQ
H[WHUQHWHOTXXQHPLQXWHULHRXFRQQHFWpjXQFLUFXLWUpJXOLqUHPHQW
PLVHQPDUFKHHWDUUrWpSDUXQVHUYLFHSXEOLF
,O\DXQULVTXHGHFKRFpOHFWULTXHFDUOHVqFKHOLQJHIRQFWLRQQHj
OpOHFWULFLWp
9pULILHUOHVqFKHOLQJHSRXUOHVGRPPDJHVYLVLEOHV
/HVqFKHOLQJHQHGRLWSDVrWUHXWLOLVpVLOHVWHQGRPPDJp
72
$YDQWGHUDFFRUGHUOHVqFKHOLQJHjODOLPHQWDWLRQVHFWHXUVDVVXUHU
TXHODWHQVLRQpOHFWULTXHLQGLTXpHVXUODSODTXHVLJQDOpWLTXH
FRUUHVSRQGjFHOOHGHYRWUHSULVH
6DVVXUHUTXHOHFkEOHGDOLPHQWDWLRQQHVWSDVWRUGXQLFRLQFpHW
TXLOQHQWUHSDVHQFRQWDFWDYHFGHVVRXUFHVGHFKDOHXURXGHV
ERUGVWUDQFKDQWV
6pFXULWpGHVHQIDQWV
&HWDSSDUHLOQHVWSDVSUpYXSRXUrWUHXWLOLVpSDUGHVSHUVRQQHV\
FRPSULVGHVHQIDQWVDYHFGHVFDSDFLWpVSK\VLTXHVVHQVRULHOOHV
RXPHQWDOHVUpGXLWHVRXXQPDQTXHGH[SpULHQFHHWGH
FRQQDLVVDQFHjPRLQVTXHOOHVQDLHQWUHoXXQHVXUYHLOODQFHRX
GHVLQVWUXFWLRQVFRQFHUQDQWOXWLOLVDWLRQGHODSSDUHLOGXQHSHUVRQQH
UHVSRQVDEOHGHOHXUVpFXULWp
/HVHQIDQWVGRLYHQWrWUHVXUYHLOOpVSRXUVDVVXUHUTXLOVQHMRXHQW
SDVDYHFODSSDUHLO
&HWDSSDUHLOSHXWrWUHXWLOLVpSDUGHVHQIDQWVkJpVGHDQVRXSOXV
HWGHVSHUVRQQHVDYHFGHVFDSDFLWpVSK\VLTXHVVHQVRULHOOHVRX
PHQWDOHVUpGXLWHVRXPDQTXDQWGH[SpULHQFHHWGHFRQQDLVVDQFHV
VLOVRQWUHoXXQHVXUYHLOODQFHRXGHVLQVWUXFWLRQVFRQFHUQDQW
OXWLOLVDWLRQGHODSSDUHLOHQWRXWHVpFXULWpHWTXLOVDLHQWFRPSULVOHV
ULVTXHVHQFRXUXV/HVHQIDQWVQHGRLYHQWSDVMRXHUDYHFODSSDUHLO
/HQHWWR\DJHHWOHQWUHWLHQSDUOXWLOLVDWHXUQHGRLYHQWSDVrWUH
HIIHFWXpVSDUOHVHQIDQWVVDQVVXUYHLOODQFH
/HVHQIDQWVGHPRLQVGHDQVGRLYHQWrWUHWHQXVjOpFDUWGH
ODSSDUHLOjPRLQVTXLOVVRLHQWVRXVVXUYHLOODQFHSHUPDQHQWH
(PSrFKHUOHVHQIDQWVHWOHVDQLPDX[GHFRPSDJQLHGHQWUHUGDQV
OHWDPERXUGXVqFKHOLQJH
$YDQWGHIHUPHUODSRUWHGXVqFKHOLQJHHWGHODQFHUOHSURJUDPPH
VDVVXUHUTXLOQ\DULHQGDXWUHTXHGXOLQJHGDQVOHWDPERXUSDU
H[HPSOHVLXQHQIDQWDJULPSpGDQVOHWDPERXUGXVqFKHOLQJHHW
DIHUPpODSRUWHGHOLQWpULHXU
1HSDVODLVVHUODSRUWHGHODSSDUHLORXYHUWH/HVHQIDQWVSRXUUDLHQW
VDFFURFKHUjODSRUWHRXUDPSHUjOLQWpULHXUGHODSSDUHLOFDXVDQW
GHVGRPPDJHVRXGHVEOHVVXUHV
1XWLOLVHUTXHGHVGLVMRQFWHXUVjFRXUDQWUpVLGXHODYHFOHV\PEROH
VXLYDQW
73
8WLOLVDWLRQ
/HVqFKHOLQJHjWDPERXUQHGRLWSDVrWUHXWLOLVpVLGHVSURGXLWV
FKLPLTXHVRQWpWpXWLOLVpVSRXUOHQHWWR\DJH
/HILOWUHjSHOXFKHVGRLWrWUHQHWWR\pIUpTXHPPHQW
1HSDVVpFKHUGHOLQJHQRQODYpGDQVOHVqFKHOLQJHjWDPERXU
/HVDUWLFOHVTXLRQWpWpVRXLOOpVSDUGHVVXEVWDQFHVWHOOHVTXHOKXLOHGH
FXLVVRQODFpWRQHODOFRROOHVVHQFHOHNpURVqQHOHVGpWDFKDQWVOD
WpUpEHQWKLQHOHVFLUHVHWOHVGpSDUDIILQDJHVGRLYHQWrWUHODYpVjOHDX
FKDXGHDYHFXQHTXDQWLWpVXSSOpPHQWDLUHGHGpWHUJHQWDYDQWGrWUH
VpFKpVGDQVOHVqFKHOLQJHjWDPERXU
/HVDUWLFOHVWHOVTXHOHFDRXWFKRXFPRXVVHPRXVVHGHODWH[OHV
ERQQHWVGHGRXFKHOHVWH[WLOHVLPSHUPpDEOHVOHVDUWLFOHVHQ
FDRXWFKRXFHWOHVYrWHPHQWVRXRUHLOOHUVPXQLVGHFRXVVLQHWVHQ
PRXVVHQHGRLYHQWSDVrWUHVpFKpVGDQVOHVqFKHOLQJH
/HVDGRXFLVVDQWVRXDXWUHVSURGXLWVVLPLODLUHVGRLYHQWrWUHXWLOLVpV
FRQIRUPpPHQWDX[LQVWUXFWLRQVGHVIDEULFDQWVGDGRXFLVVDQWV
5HWLUHUWRXVOHVREMHWVGHVSRFKHVWHOVTXHOHVEULTXHWVHWOHV
DOOXPHWWHV
/HVDUWLFOHVFRQWDPLQpVSDUOKXLOHSHXYHQWVHQIODPPHUVSRQWDQpPHQW
QRWDPPHQWORUVTXLOVVRQWH[SRVpVjGHVVRXUFHVGHFKDOHXUFRPPH
GDQVXQVqFKHOLQJH/HVDUWLFOHVVHUpFKDXIIHQWFHTXLSURYRTXHXQH
UpDFWLRQGR[\GDWLRQGDQVOKXLOH/R[\GDWLRQSURGXLWGHODFKDOHXU6LOD
FKDOHXUQHSHXWSDVVpFKDSSHUOHVDUWLFOHVSHXYHQWGHYHQLU
VXIILVDPPHQWFKDXGVSRXUVHQIODPPHU/HPSDTXHWDJHOHPSLODJHRX
OHVWRFNDJHGDUWLFOHVFRQWDPLQpVSDUOKXLOHSHXWHPSrFKHUODFKDOHXU
GHVpFKDSSHUHWSURYRTXHUDLQVLXQULVTXHGLQFHQGLH
6LOHVWLQpYLWDEOHGHSODFHUGHVWLVVXVFRQWDPLQpVSDUOKXLOHYpJpWDOH
RXFRPHVWLEOHRXSDUGHVSURGXLWVFDSLOODLUHVGDQVXQVqFKHOLQJHj
WDPERXULOIDXWOHVODYHUGDERUGjOHDXFKDXGHDYHFXQHTXDQWLWp
VXSSOpPHQWDLUHGHGpWHUJHQWFHODUpGXLUDPDLVSDVpOLPLQHUDOHV
ULVTXHV
(QFDVGHGpIDXWQXWLOLVHUTXHGHVSLqFHVGHUHFKDQJHDSSURXYpHV
GHVIDEULFDQWVDJUppV
74
6LOHWXEHGHFRQGHQVDWHVWEORTXpRXERXFKpOHIRQFWLRQQHPHQW
GXVqFKHOLQJHjWDPERXUHVWDUUrWp
1HWWR\HUOHVILOWUHVGXVqFKHOLQJHDSUqVFKDTXHF\FOHGHVpFKDJH
6LOHVILOWUHVRQWpWpUHWLUpVUHPHWWUHOHVHQSODFHDYDQWOHSURFKDLQ
F\FOHGHVpFKDJH
1HSDVXWLOLVHUGHVROYDQWVRXGDJHQWVGHQHWWR\DJHVXVFHSWLEOHV
GHQGRPPDJHUOHVqFKHOLQJHYHLOOHUjUHVSHFWHUOHV
UHFRPPDQGDWLRQVHWOHVDYHUWLVVHPHQWVIRXUQLVSDUOHVIDEULFDQWV
GHVDJHQWVGHQHWWR\DJH
1HMDPDLVDMRXWHUGHSURGXLWVFKLPLTXHVRXGHSDUIXPVGDQVOH
UpVHUYRLUGHFRQGHQVDW
$SUqVOHSURFHVVXVGHVpFKDJHGpEUDQFKHUOHFRUGRQ
GDOLPHQWDWLRQGXVqFKHOLQJHGHODSULVHGHFRXUDQW
/HVqFKHOLQJHXWLOLVHXQV\VWqPHGHSRPSHjFKDOHXUSRXU
FKDXIIHUODLU
/HV\VWqPHFRPSUHQGXQFRPSUHVVHXUHWXQpFKDQJHXUGH
FKDOHXU/RUVTXHOHVqFKHOLQJHGpPDUUpOHIRQFWLRQQHPHQWGX
FRPSUHVVHXUOHEUXLWGXOLTXLGHTXLVpFRXOHRXOHIOX[GH
UpIULJpUDQWSHXWrWUHSOXVEUX\DQWWDQWTXHOHFRPSUHVVHXU
IRQFWLRQQH&HQHVWSDVXQVLJQHGHG\VIRQFWLRQQHPHQWHW
QDIIHFWHUDSDVODGXUpHGHYLHXWLOHGXVqFKHOLQJH$YHFOHWHPSV
HWOXWLOLVDWLRQGXVqFKHOLQJHFHEUXLWGHYLHQGUDSOXVVLOHQFLHX[
1HSDVERLUHQLSUpSDUHUGHQRXUULWXUHDYHFGHOHDXFRQGHQVpH
GHOHDXGLVWLOOpH&HODSHXWFDXVHUGHVSUREOqPHVGHVDQWpDX[
SHUVRQQHVHWDX[DQLPDX[GHFRPSDJQLH
5HWLUHUOHVYrWHPHQWVGXSURGXLWLPPpGLDWHPHQWORUVTXHOH
VpFKDJHHVWWHUPLQpRXTXHODOLPHQWDWLRQHVWFRXSpHSHQGDQWOH
SURFHVVXVGHVpFKDJH/DLVVHUOHVYrWHPHQWVTXLRQWpWpVpFKpV
GDQVODSSDUHLOVDQVVXUYHLOODQFHSRXUUDLWHQWUDvQHUXQLQFHQGLH
/HVYrWHPHQWVTXLQHVRQWSDVUHWLUpVGHODSSDUHLODSUqVOH
VpFKDJHSHXYHQWHQWUDvQHUXQLQFHQGLH5HWLUHUOHVYrWHPHQWV
LPPpGLDWHPHQWDSUqVOHVpFKDJHSXLVVXVSHQGUHOHVRXSRVHUOHV
jSODWSRXUTXLOVUHIURLGLVVHQW
$YDQWGHGpSODFHUOHVqFKHOLQJHRXGHOHVWRFNHUGDQVXQHSLqFH
QRQFKDXIIpHHQKLYHUOHUpVHUYRLUGHFRQGHQVDWGRLWrWUHYLGp
75
1HMDPDLVHVVD\HUGHIDLUHIRQFWLRQQHUFHWDSSDUHLOVLOHVW
HQGRPPDJpTXLOIRQFWLRQQHLQFRUUHFWHPHQWTXLOHVWSDUWLHOOHPHQW
GpVDVVHPEOpRXTXLOPDQTXHGHVSLqFHVRXFRPSRUWHGHVSLqFHV
FDVVpHV\FRPSULVXQFRUGRQGDOLPHQWDWLRQHQGRPPDJpRXXQHILFKH
HQGRPPDJpH
1HSDVHVVD\HUGHVpSDUHUWRXWSDQQHDXRXGHGpPRQWHUODSSDUHLO1H
SDVDSSOLTXHUGREMHWVWUDQFKDQWVVXUOHSDQQHDXGHFRPPDQGHSRXU
IDLUHIRQFWLRQQHUODSSDUHLO
1HSDVWRXFKHUOLQWpULHXUGHODSSDUHLOSHQGDQWTXLOIRQFWLRQQH
3DWLHQWHUMXVTXjFHTXHOHWDPERXUVRLWFRPSOqWHPHQWDUUrWp
(QFDVGLQRQGDWLRQGpEUDQFKHUODILFKHGDOLPHQWDWLRQHWFRQWDFWHUOH
FHQWUHGHVHUYLFHDSUqVYHQWH
1HSDVSRXVVHUVXUODSRUWHGHODSSDUHLOORUVTXHOOHHVWRXYHUWH
1HSDVWRXFKHUODILFKHGDOLPHQWDWLRQQLOHVFRPPDQGHVGHODSSDUHLO
DYHFGHVPDLQVPRXLOOpHV
1HSDVSOLHUH[FHVVLYHPHQWOHFkEOHGDOLPHQWDWLRQQLQHSODFHUGREMHW
ORXUGGHVVXV
,OIDXWpYLWHUOHVSHOXFKHVGHVDFFXPXOHUDXWRXUOHVqFKHOLQJHj
WDPERXU
*DUGHUOD]RQHVLWXpHVRXVHWDXWRXUGHODSSDUHLOH[HPSWHGHPDWLqUHV
FRPEXVWLEOHVWHOOHVTXHILEUHVSDSLHUFKLIIRQVSURGXLWVFKLPLTXHVHWF
&RPPHOHVqFKHOLQJHHVWORXUGLOSRXUUDLWVHEOHVVHUHQHVVD\DQWGH
OHVRXOHYHU1HSDVVRXOHYHUOHVqFKHOLQJHVHXO
,OULVTXHUDLWGHVHFRXSHUOHVPDLQVVXUOHVERUGVWUDQFKDQWVGXVqFKH
OLQJH1HSDVWHQLUOHVqFKHOLQJHSDUOHVERUGVWUDQFKDQWV
'HVSDUWLHVVDLOODQWHVVXUOHVqFKHOLQJHSHXYHQWVHFDVVHUORUVTXLOHVW
VRXOHYpRXSRXVVp
1HSDVGpSODFHUOHVqFKHOLQJHHQWHQDQWVXUOHVSDUWLHVVDLOODQWHV
76
EDWP9301AW/EDWP9302AG
E 6(
$9(57,66(0(17
9pULILHUOHVqFKHOLQJHSRXUOHVGRPPDJHVFDXVpVSHQGDQWOH
WUDQVSRUW1HMDPDLVIDLUHIRQFWLRQQHUXQVqFKHOLQJHVLOHVW
HQGRPPDJp
1HSDVLQVWDOOHUOHVqFKHOLQJHGDQVOHVSLqFHVTXLULVTXHQWGH
JHOHU
/DSSDUHLOFRQWLHQWGXUpIULJpUDQW5TXLELHQTXLOVRLW
UHVSHFWXHX[GHOHQYLURQQHPHQWHVWLQIODPPDEOH8QH
pOLPLQDWLRQLQFRUUHFWHGHFHUpIULJpUDQWSHXWHQWUDvQHUXQLQFHQGLH
RXXQHPSRLVRQQHPHQW0HWWUHODSSDUHLODXUHEXWGHPDQLqUH
DSSURSULpHHWQHSDVHQGRPPDJHUOHVWX\DX[GXFLUFXLWGH
UpIULJpUDQW
7RXWHHDXUpVLGXHOOHGDQVOHVqFKHOLQJHSHXWJHOHUHW
HQGRPPDJHUOHVqFKHOLQJH
1HMDPDLVDUUrWHUXQVqFKHOLQJHjWDPERXUDYDQWODILQGXF\FOH
GHVpFKDJHjPRLQVTXHWRXVOHVDUWLFOHVQHVRLHQWUDSLGHPHQW
UHWLUpVHWpWDOpVGHIDoRQTXHODFKDOHXUVRLWGLVVLSpH
&DSDFLWp0D[LPDOH
/DFDSDFLWpPD[LPDOHGHVpFKDJHGHVDUWLFOHVWH[WLOHVGDQV
ODSSDUHLOHVWGH
$9(57,66(0(17
'DQVOHERvWLHUGHODSSDUHLORXODVWUXFWXUHLQWpJUpHYHLOOHUjFH
TXHOHVRXYHUWXUHVGHYHQWLODWLRQQHVRLHQWSDVREVWUXpHV
$9(57,66(0(17
1HSDVHQGRPPDJHUOHFLUFXLWGHUpIULJpUDQW
77
¬GHVWHPSpUDWXUHVGHVpFKDJHSOXVpOHYpHVOHYHUUHGHODSRUWHVH
UpFKDXIIHUD)DLUHDWWHQWLRQSRXUpYLWHUOHVEUOXUHV6DVVXUHUTXH
OHVHQIDQWVQHMRXHQWSDVjSUR[LPLWpGXYHUUHGHODSRUWH
/DUULqUHGXVqFKHOLQJHSHXWGHYHQLUWUqVFKDXGSHQGDQWOH
IRQFWLRQQHPHQW$WWHQGUHTXHOHVqFKHOLQJHVHUHIURLGLVVH
FRPSOqWHPHQWDYDQWGHWRXFKHUVRQDUULqUH
6LODSRUWHGXVqFKHOLQJHHVWRXYHUWHSHQGDQWOHSURFHVVXVGH
VpFKDJHOHVYrWHPHQWVSHXYHQWrWUHWUqVFKDXGVHWLO\DXQULVTXH
GHEUOXUH
(QFDVGHEUDQFKHPHQWLQFRUUHFWGXVqFKHOLQJHGXWLOLVDWLRQ
LQFRUUHFWHRXGHQWUHWLHQSDUXQHSHUVRQQHQRQDXWRULVpH
OXWLOLVDWHXUGHYUDSUHQGUHHQFKDUJHOHFRWGHWRXWGRPPDJHFDU
FHGRPPDJHQHVHUDSDVFRXYHUWSDUODJDUDQWLH
/DJDUDQWLHQHFRXYUHSDVOHVFRQVRPPDEOHVOHVpFDUWVPLQHXUVGH
FRXOHXUOHEUXLWDFFUXFDXVpSDUOHYLHLOOLVVHPHQWGHODSSDUHLOPDLV
QDIIHFWDQWSDVODIRQFWLRQQDOLWpGXVqFKHOLQJHHWOHVGpIDXWV
HVWKpWLTXHVVXUOHVFRPSRVDQWVTXLQDIIHFWHQWSDVODIRQFWLRQQDOLWp
HWODVpFXULWpGXVqFKHOLQJH
'DQJHUGHVXUIDFHFKDXGH
0DLQWHQDQFH
78
 3URGXLWHW$FFHVVRLUHV
$FFHVVRLUHVDWWDFKpV
1RPGHVSLqFHV
,QVWUXFWLRQVî
3ODTXHGHFRXYHUWXUHVXSpULHXUH
3DQQHDXGHFRPPDQGH
3RUWH
3LHG
&UpSLQH
-RLQWGHSRUWH
7X\DXGpYDFXDWLRQî
3DQLHUGHVpFKDJHî
%RvWHjHDX
&RXYHUFOHGHSRUWHGH
OpFKDQJHXUGHFKDOHXU
79
+DXW
%DV
 0pWKRGHGLQVWDOODWLRQ
/HVqFKHOLQJHGRLWrWUHFRUUHFWHPHQWLQVWDOOpSDUGHVSURIHVVLRQQHOVTXDOLILpVSRXU
DVVXUHUODVpFXULWpGXWLOLVDWLRQ
/XWLOLVDWHXUHVWUHVSRQVDEOHGXVHUYLFHFDXVpSDUXQHPDXYDLVHHWLQFRUUHFWHLQVWDOODWLRQ
3UpFDXWLRQVjSUHQGUHDYDQWOLQVWDOODWLRQ
(QYLURQQHPHQWGLQVWDOODWLRQ
,OHVWUHFRPPDQGpGLQVWDOOHUODSSDUHLOGDQVXQHVSDFHHQFDVWUp5pVHUYHUOH
GpJDJHPHQWPLQLPXPGLQVWDOODWLRQSRXUOHVqFKHOLQJH
PPHQKDXWPPVXUOHVF{WpVJDXFKHHWGURLWHWPPjODUULqUH
([LJHQFHVGLQVWDOODWLRQ
,QVWDOOHUOHVqFKHOLQJHGDQVXQHQGURLWVHFHWELHQYHQWLOpDYHFXQVROSODWHWVROLGH1H
SDVSODFHUODSSDUHLOVXUXQWDSLVXQFDUWRQRXGDQVXQHQGURLWH[SRVpjODOXPLqUHGLUHFWH
GXVROHLO
/DWHPSpUDWXUHGHOHQYLURQQHPHQWGHIRQFWLRQQHPHQWGXVqFKHOLQJHHVWGH&j&
1HSDVOHSODFHUjXQHWHPSpUDWXUHLQIpULHXUHj&QLjXQHWHPSpUDWXUHpOHYpH/HV
SHUIRUPDQFHVGHODSSDUHLOVRQWRSWLPDOHVjXQHWHPSpUDWXUHDPELDQWHGH&
3HQGDQWODPDQLSXODWLRQODQJOHGLQFOLQDLVRQGXVqFKHOLQJHQHGRLWSDVGpSDVVHU
DSUqVODPDQLSXODWLRQLOGRLWUHVWHUGHERXWSHQGDQWSOXVGHKHXUHV
/HVqFKHOLQJHQHGRLWSDVrWUHSODFpjF{WpGXIRXUGHODFXLVLQLqUHHWGDXWUHV
pTXLSHPHQWVjKDXWHWHPSpUDWXUHQLjF{WpGHVpTXLSHPHQWVGHUpIULJpUDWLRQ/DUULqUHGX
VqFKHOLQJHGRLWrWUHELHQYHQWLOp
,OHVWUHFRPPDQGpGHSODFHUOHVqFKHOLQJHHWODPDFKLQHjODYHUjSUR[LPLWpOXQGHODXWUH
SRXUIDFLOLWHUOHVpFKDJHGHVYrWHPHQWVDSUqVOHVVRUDJHGDQVODPDFKLQHjODYHU
,QVWDOOHUODSSDUHLOVXUXQVROSODWHWGXU/DSHQWHDGPLVVLEOHVRXVODSSDUHLOHVWGHGHJUp
3LHGUpJODEOH
$SSX\HUVXUODGLDJRQDOHGXGHVVXVGXVqFKHOLQJHSRXUFRQILUPHUTXLOHVWGDQVXQpWDW
VWDEOH
6LOHVqFKHOLQJHWUHPEOHIDLUHSLYRWHUOHVTXDWUHSLHGVUpJODEOHVHQEDVSRXUOHVDMXVWHUj
ODKDXWHXUDSSURSULpHDILQGHVDVVXUHUTXHOHVqFKHOLQJHHVWGDQVXQpWDWVWDEOH
1HMDPDLVHVVD\HUGHFRUULJHUOHVLUUpJXODULWpVGXVRODYHFGHVPRUFHDX[GHERLVGH
FDUWRQRXGHPDWpULDX[VLPLODLUHVVRXVODSSDUHLO
80
&UpSLQH
7DPERXU
)HQWHGH
VXSSRUWDYDQW
3DQLHUGH
VpFKDJH
7X\DXGH
UDFFRUGHPHQW 7X\DXGpYDFXDWLRQ
,QVWDOODWLRQGXWX\DXGpYDFXDWLRQ
+DELWXHOOHPHQWOHDXFRQGHQVpHDSUqVVpFKDJHHVWVWRFNpHGDQVODERvWHjHDXHW
FHOOHFLGRLWrWUHYLGpHDSUqVFKDTXHSURJUDPPH6LOHVqFKHOLQJHHVWLQVWDOOpj
SUR[LPLWpGHOpJRXWRXTXHOHVqFKHOLQJHHVWVXSHUSRVpVXUODPDFKLQHjODYHUOHWX\DX
GpYDFXDWLRQDWWDFKpSHXWrWUHLQVWDOOpSRXUpYDFXHUOHDXGLUHFWHPHQWGDQVOpJRXW
5HWLUHUOHWX\DXGHUDFFRUGHPHQWjODUULqUHGHODERvWHjHDXHWLQVWDOOHUOHWX\DX
GpYDFXDWLRQSDUPLOHVDFFHVVRLUHVDWWDFKpVjFHWWHSRVLWLRQFRPPHOHPRQWUHOD
ILJXUH9pULILHUTXHOHFRQQHFWHXUGLQVWDOODWLRQHVWIHUPHPHQWFRQQHFWp
,QVpUHUODXWUHH[WUpPLWpGXWX\DXGpYDFXDWLRQGDQVOHVLSKRQGHVROVDQVOHWRUGUHQL
ODSODWLU6LOHWX\DXHVWWURSORQJFRXSHUODSDUWLHHQH[FqV
/HWX\DXGpYDFXDWLRQQHGRLWSDVrWUHSOXVKDXWTXHOHVqFKHOLQJHVLQRQOHDXQHSHXW
SDVrWUHpYDFXpH
1HSDVSODFHUOHGUDLQGDQVOHDXDFFXPXOpHFHODSRXUUDLWSURYRTXHUXQHFRQWUH
VXFFLRQ
8QHIRLVOHWX\DXGpYDFXDWLRQLQVWDOOpOHDXFRQGHQVpHSHXWrWUHpYDFXpHGLUHFWHPHQW
VDQVYLGHUODERvWHjHDXDSUqVFKDTXHXWLOLVDWLRQ
3DQLHUGHVpFKDJH
/RUVGXVpFKDJHGHFKDXVVXUHVHWGHMRXHWVHQSHOXFKHHWFRXGHODVpOHFWLRQGX
VpFKDJHDYHFSDQLHUOHSDQLHUGHVpFKDJHSHXWrWUHXWLOLVp
/RUVGXVpFKDJHGHVYrWHPHQWVVRUWLUOHSDQLHUGHVpFKDJH
,QVWDOODWLRQGXSDQLHUGHVpFKDJH,QFOLQHUOHSDQLHUGHVpFKDJHjXQFHUWDLQDQJOHDYHF
OH[WUpPLWpLQIpULHXUHIL[pHGDQVOHVGHX[WURXVGHODFUpSLQHHWOH[WUpPLWpVXSpULHXUH
DFFURFKpHGDQVODIHQWHGHVXSSRUWDYDQW
81
5DFFRUGHPHQWGHODOLPHQWDWLRQpOHFWULTXH
6DVVXUHUTXHODOLPHQWDWLRQpOHFWULTXHHVWFRQIRUPHDX[H[LJHQFHVpOHFWULTXHVGX
VqFKHOLQJH
/HVqFKHOLQJHGRLWrWUHPLVjODWHUUHGHPDQLqUHILDEOH
1HSDVXWLOLVHUGHEDUUHGDOLPHQWDWLRQQLGHSULVHPXOWLIRQFWLRQSRXUXQ
UDFFRUGHPHQWVHFRQGDLUH
5(0$548(
'pEUDQFKHUWRXMRXUVODSSDUHLODSUqVXWLOLVDWLRQ
,QVWDOODWLRQVXSHUSRVpH
/HVqFKHOLQJHSHXWrWUHVXSHUSRVpVXUXQHPDFKLQHjODYHU DYHFSODTX HEDY
ODWpUDOHGHPPGHODERvWH
/RUVGHODVXSHUSRVLWLRQLOGRLWrWUHIL[pDYHFGHVDFFHVVRLUHVSRXUVXSHUSRVLWLRQ
&RQWDFWHUXQSHUVRQQHOGHVHUYLFHTXDOLILpSRXUOLQVWDOODWLRQ
6DQVDFFHVVRLUHVSRXUVXSHUSRVLWLRQOHVqFKHOLQJHHWODPDFKLQHjODYHUQH
GRLYHQWSDVrWUHVXSHUSRVpVSRXUpYLWHUOHVDFFLGHQWVGHVpFXULWp
3RXUGHVUDLVRQVGHVpFXULWpOLQVWDOODWLRQGRLWrWUHHIIHFWXpHSDUGHX[SHUVRQQHV
RXSOXVHQVHPEOH/HSRLGVGHODSSDUHLOHWODKDXWHXUGHOLQVWDOODWLRQUHQGHQWOD
SURFpGXUHGLQVWDOODWLRQWURSULVTXpHSRXUXQHVHXOHSHUVRQQH
/DVXUIDFHVXUODTXHOOHODSSDUHLOHVWSODFpGRLWrWUHSURSUHHWSODQH
/DFRPELQDLVRQVXSHUSRVpHGRLWrWUHSODFpHFRQWUHOHPXUDYHFXQHGLVWDQFHGH
jPP
5(0$548(
&HUWDLQVPRGqOHVQHVRQWSDVYHQGXVDYHFWRXVOHVDFFHVVRLUHVGLVSRQLEOHVLOIDXW
SHXWrWUHGDERUGDFKHWHUOHNLWGHVXSHUSRVLWLRQVLOQDSDVpWpIRXUQLDYHFOH
PRGqOH&RQWDFWHUOH6HUYLFHDSUqVYHQWH SRXUODFKDWEDY
6XSSRUWGHVXSHUSRVLWLRQDFFHVVRLUHVHQRSWLRQ
/HVqFKHOLQJHHWODPDFKLQHjODYHUSHXYHQWpJDOHPHQWrWUHIL[pVDYHFXQVXSSRUW
GHVXSHUSRVLWLRQ3RXUODPpWKRGHGLQVWDOODWLRQVHUpIpUHUDX[LQVWUXFWLRQV
GLQVWDOODWLRQDFFRPSDJQpHVGHVDFFHVVRLUHV
$FKHWHUOHVDFFHVVRLUHVHQRSWLRQDXSUqVGX6HUYLFHDSUqVYHQWH
82
 ,QVWUXFWLRQVSRXUOHVpFKDJH
&RQVHLOVSRXUOHVpFKDJHGHVYrWHPHQWV
/HVYrWHPHQWVGRLYHQWrWUHHVVRUpVDYDQWGrWUHPLVGDQVOHVqFKHOLQJH$ILQ
GpFRQRPLVHUGHOpQHUJLHDXJPHQWHUODYLWHVVHGHVVRUDJHGHODPDFKLQHjODYHUDX
GHVVXVGHWUPLQ
6HFRXHUOHVYrWHPHQWVHVVRUpVDYDQWGHOHVPHWWUHGDQVOHVqFKHOLQJH
3RXUREWHQLUXQHIIHWGHVpFKDJHLGpDOFODVVHUOHVYrWHPHQWVSDUW\SHHWVpOHFWLRQQHUOH
SURJUDPPHGHVpFKDJHDSSURSULp&KDTXHSURJUDPPHDVHVH[LJHQFHVGHFKDUJH
PD[LPDOHHWQHSDVVXUFKDUJHUODSSDUHLO
$SUqVOHVpFKDJHGHVYrWHPHQWVQHWWR\HUODFUpSLQHjSHOXFKHVHWjGpEULVjWHPSV
/RUVGXVpFKDJHGXQHSHWLWHTXDQWLWpGHYrWHPHQWVLOHVWUHFRPPDQGpGXWLOLVHUXQ
SURJUDPPHWHPSRULVp
1HSDVVpFKHUOHVYrWHPHQWVDPLGRQQpVFDUOHGXUFLVVHPHQWGHODFRXFKHGDPLGRQ
UpGXLUDOHIIHWGHVpFKDJH
/HVYrWHPHQWVIDFLOHVjGpFRORUHUGRLYHQWrWUHVpFKpVVpSDUpPHQW
8QHFKDUJHGHWLVVXPL[WHSHXWHQWUDvQHUXQHSURORQJDWLRQGHODGXUpHGHVpFKDJHHWXQH
SDXVHGHODGXUpHUHVWDQWHVXUODIILFKDJHSHQGDQWOHVpFKDJHDFWLI/DGXUpHUHVWDQWH
FRQWLQXHUDDORUVORUVTXHFHVWOHWHPSVUpHOTXLUHVWH
3UpSDUDWLRQDYDQWOHVpFKDJHGHVYrWHPHQWV
$YDQWOHVpFKDJHYpULILHUOpWLTXHWWHGXYrWHPHQWSRXUFRQILUPHUTXLOHVWDGDSWpDX
VpFKDJH
9LGHUOHVSRFKHVHWVRUWLUOHVSLqFHVGHPRQQDLHOHVpSLQJOHVOHVFOpVHWGDXWUHVREMHWV
SRXUpYLWHUGHQGRPPDJHUOHVYrWHPHQWV
)HUPHUOD]LSERXWRQQHUOHVERXWRQVHWVHUUHUODFHLQWXUH$ILQGpYLWHUOHEUXLWGHV]LSVHW
GHVERXWRQVSHQGDQWOHVpFKDJHUHWRXUQHUOHVYrWHPHQWVDYDQWGHOHVPHWWUHGDQVOH
VqFKHOLQJH
9pULILHUTXHODERvWHjHDXHVWYLGpHHWTXHOHILOWUHjSHOXFKHVHWjGpEULVDpWpQHWWR\pHW
LQVWDOOpHQSODFH
5(0$548(
/DGXUpHGHVpFKDJHGHVYrWHPHQWVVHUDDXWRPDWLTXHPHQWDMXVWpHHQIRQFWLRQGHV
IDFWHXUVVXLYDQWV
OHW\SHGHYrWHPHQWVODFKDUJHGHYrWHPHQWVODWHQHXUHQHDXDSUqVOHVVRUDJHHWOD
WHPSpUDWXUHDPELDQWH
9HLOOHUjYpULILHUOpWLTXHWWHGHVYrWHPHQWVSRXUVDVVXUHUTXLOVSHXYHQWrWUHVpFKpVSRXU
pYLWHUGHQGRPPDJHUOHVYrWHPHQWV
/HVpFKDJHVLPXOWDQpGHYrWHPHQWVGHGLIIpUHQWHVWH[WXUHVHWpSDLVVHXUVDXUDGHVHIIHWV
GHVpFKDJHGLIIpUHQWV
83
6\PEROH 'HVFULSWLRQ
6pFKDJH
6pFKDJHHQWDPERXU
3UHVVDJHSHUPDQHQW5pVLVWDQW
DX[SOLV
'RX['pOLFDW
3DVGHVpFKDJHHQWDPERXU
3DVGHVpFKDJH
&KDXIIDJHpOHYp
&KDXIIDJHPR\HQ
&KDXIIDJHIDLEOH
3DVGHFKDXIIDJH$LU
6pFKDJHVXUILO6XVSHQGUHSRXU
VpFKHU
6pFKDJHSDUpJRXWWHPHQW
6pFKDJHjSODW
¬ORPEUH
3DVGHFKDXIIDJH$LU
7ULGHVYrWHPHQWV
/HVYrWHPHQWVRQWOHXUVSURSUHVpWLTXHWWHVGHQWUHWLHQGXWLVVXGRQFOH
VpFKDJHVHORQOpWLTXHWWHGHQWUHWLHQGXWLVVXHVWUHFRPPDQGp7ULHUOHV
YrWHPHQWVSDUWDLOOHHWSDUW\SHGHWLVVXSXLVSUpSDUHUOHVHQIRQFWLRQGHV
V\PEROHVILJXUDQWVXUOHVpWLTXHWWHVGHQWUHWLHQGXWLVVX
84
86
,F{QHGHWHPSRULVDWLRQ/RUVTXHOLF{QHHVWDOOXPpHFHODLQGLTXH
TXHODIRQFWLRQGHWHPSRULVDWLRQHVWDFWLYpH
,F{QHGHQHWWR\DJHGHODERvWHjHDX/LF{QHFOLJQRWDQWH
LQGLTXHTXHODERvWHjHDXGRLWrWUHYLGpH
'HVFULSWLRQGHVLF{QHV
6LOHQFLHX[
&HWWHIRQFWLRQHVWXWLOLVpHSRXUDFWLYHUGpVDFWLYHUOHVRQjOH[FHSWLRQGXVLJQDOVRQRUH
GDODUPH
$SUqVODPLVHHQYHLOOHRXOHGpPDUUDJHDSSX\HUVXUOHVWRXFKHV©0RLQVGHWHPSV
$QWLIURLVVDJHªHWPDLQWHQLUOHVHQIRQFpHVSRXUDFWLYHUGpVDFWLYHUODIRQFWLRQVLOHQFLHX[
/DIRQFWLRQVLOHQFLHX[QHVHUDSDVGpVDFWLYpHDXWRPDWLTXHPHQWORUVTXHOHSURJUDPPHVH
WHUPLQHRXTXHOHFRXUDQWHVWFRXSp
$IILFKDJH
,OHVWXWLOLVpSRXUDIILFKHUODGXUpHUHVWDQWHOHWHPSVGHWHPSRULVDWLRQOHFRGHGHGpIDXWHW
GDXWUHVLQIRUPDWLRQVGXSURJUDPPH
/HWHPSVDIILFKpSDUOHSURJUDPPHSHXWrWUHGLIIpUHQWGXWHPSVGHIRQFWLRQQHPHQWUpHO(Q
UDLVRQGHOLQIOXHQFHGXW\SHGHYrWHPHQWVGHODFKDUJHGHYrWHPHQWVGHODWHQHXUHQHDX
DSUqVHVVRUDJHHWGHODWHPSpUDWXUHDPELDQWHODGXUpHGHVpFKDJHUpHOOHVHUD
DXWRPDWLTXHPHQWDMXVWpH
/RUVTXHOHSURJUDPPHVHWHUPLQH©)LQªVDIILFKHUD
$XWUHVIRQFWLRQV
/DPSHGHWDPERXU
&HVqFKHOLQJHHVWpTXLSpGXQHODPSHGHWDPERXU'DQVOHVpWDWVGHYHLOOHGH
IRQFWLRQQHPHQWWRXUQHUOHERXWRQDSSX\HUVXUQLPSRUWHTXHOOHWRXFKHRXRXYULUODSRUWHGH
SDXVHHWGHILQGHSURJUDPPHODODPSHGHWDPERXUVDOOXPHUDDXWRPDWLTXHPHQWSHQGDQW
PLQXWHHWSXLVVpWHLQGUDDXWRPDWLTXHPHQWGHVRUWHTXHOLQWpULHXUGXWDPERXUHVWYLVLEOH
$UUrWORUVTXHOHVYrWHPHQWVVRQWVHFV
&HVqFKHOLQJHVDUUrWHORUVTXHOHVYrWHPHQWVVRQWVHFV/RUVTXHODFKDUJHGHYrWHPHQWV
HVWIDLEOHLOHVWSUREDEOHTXHOHVYrWHPHQWVDLHQWpWpVpFKpVDYDQWODILQGXSURJUDPPHj
FHPRPHQWOHSURJUDPPHVHWHUPLQHUDDXWRPDWLTXHPHQWSRXUpFRQRPLVHUGHOpQHUJLH
*XLGHGHVSURJUDPPHV
5(0$548(
/HVXWLOLVDWHXUVSHXYHQWVpOHFWLRQQHUOHSURJUDPPHDSSURSULpHQIRQFWLRQGHOHXUV
KDELWXGHV6LOHVYrWHPHQWVQHVRQWSDVFRPSOqWHPHQWVpFKpVXQVpFKDJH
VXSSOpPHQWDLUHGXSURJUDPPHWHPSRULVpSHXWrWUHVpOHFWLRQQp
/RUVGXVpFKDJHGHJUDQGVWLVVXVWHOVTXHGHVGUDSVGHOLWHWGHVKRXVVHVGHFRXHWWHLOV
SHXYHQWrWUHHQURXOpVHQJUDSSHVHQUDLVRQGHODFKDUJHLPSRUWDQWHFHTXLDIIHFWHOHIIHW
GHVpFKDJH6RUWLUOHVHWVHFRXHUOHVDYDQWGHOHVPHWWUHGDQVOHVqFKHOLQJHSRXU
FRQWLQXHUjVpFKHU
/RUVGXVpFKDJHGHVYrWHPHQWVUHWRXUQHUOHF{WpLQWpULHXUGHVYrWHPHQWVDYDQWGHOHV
VpFKHU
,F{QHDQWLIURLVVDJH/RUVTXHOLF{QHHVWDOOXPpHFHODVLJQLILH
TXHODIRQFWLRQDQWLIURLVVDJHHVWDFWLYpH
,F{QHGHQHWWR\DJHGHVSHOXFKHVHWGHVGpEULV/LF{QHFOLJQRWDQWH
LQGLTXHTXHOHVSHOXFKHVHWOHVGpEULVGRLYHQWrWUHQHWWR\pV
87
3URJUDPPHV
7\SHGHYrWHPHQWV
&DSDFLWpPD[LPDOHNJ
7HPSVGH
VpFKDJH
&HSURJUDPPHHVWXWLOLVpSRXUOHOLQJHQRQVHQVLEOHTXLHVWHQFRUH
OpJqUHPHQWKXPLGHHWGRLWrWUHFRPSOqWHPHQWVpFKp'DQVOH
SURJUDPPHSDUWHPSVOKXPLGLWpUHVWDQWHQHVWSDVGpWHFWpH
DXWRPDWLTXHPHQW6LOHOLQJHHVWHQFRUHKXPLGHjODILQGXSURJUDPPH
UpSpWHUOHSURJUDPPHVLOHVWWURSVHFHWGRQFIURLVVpHWUXJXHX[DX
WRXFKHUODGXUpHGHVpFKDJHVpOHFWLRQQpHpWDLWWURSORQJ
6pFKDJH
DYHFSDQLHU
/RUVGHOXWLOLVDWLRQGHFHSURJUDPPHODFKDUJHjVpFKHUSDUH[HPSOH
SHWLWVDQLPDX[HQSHOXFKHFKDXVVXUHVGHVSRUWHWFSHXWrWUHSODFpH
VXUOHSDQLHUGHVpFKDJHSRXUOHVpFKDJH
6HUYLHWWHV
&HSURJUDPPHHVWXWLOLVpSRXUVpFKHUGHVDUWLFOHVQRQVHQVLEOHV
VHUYLHWWHVWRUFKRQVGHFXLVLQH$SUqVOHVpFKDJHOHVDUWLFOHVVHURQW
VHFVHWSUrWVjrWUHUDQJpVGDQVOHSODFDUG
/DLQH &HSURJUDPPHFRXUWHVWGHVWLQpjDGRXFLURXjIDLUHJRQIOHUOHV
YrWHPHQWVHQODLQHHWHQVRLHTXLGRLYHQWrWUHFRPSOqWHPHQWVpFKpV
VHORQOHVLQVWUXFWLRQVGXIDEULFDQW
/
'UDSV
&HSURJUDPPHHVWXWLOLVpSRXUOHVDUWLFOHVSOXVYROXPLQHX[8QHIRLVOH
SURJUDPPHWHUPLQpOHVDUWLFOHVVHURQWVHFV8QHURWDWLRQGXWDPERXU
DMXVWpHHPSrFKHOHOLQJHGHVHPPrOHU

'RXGRXQH
&HSURJUDPPHHVWXWLOLVpSRXUVpFKHUOHVWH[WLOHVUHPERXUUpVRXJDUQLV
GHGXYHWRUHLOOHUVFRXHWWHVYHVWHVHWF6pFKHUOHVDUWLFOHV
YROXPLQHX[VpSDUpPHQWHWXWLOLVHUODIRQFWLRQ([WUD6pFKDJHRXOH
3URJUDPPHSDU7HPSVVLQpFHVVDLUH
FRWRQ
&HSURJUDPPHHVWXWLOLVpSRXUOHVYrWHPHQWVDYHFXQHPHPEUDQHOHV
YrWHPHQWVGHVSRUWIDEULTXpVSDUGHVPDWpULDX[PL[WHVHWOHVWLVVXV
UHVSLUDEOHV
6pFKDJH$XWR
&HSURJUDPPHHVWXWLOLVpSRXUOHOLQJHHQFRWRQQRQVHQVLEOHSOXV
pSDLVD\DQWDSSUR[LPDWLYHPHQWODPrPHpSDLVVHXU$SUqVOHVpFKDJH
OHOLQJHVHUDVHFRXOpJqUHPHQWKXPLGH
7H[WLOHV6SRUW
V\QWKpWLTXH &HSURJUDPPHHVWXWLOLVpSRXUVpFKHUOHOLQJHGpOLFDWHQILEUHV
V\QWKpWLTXHV
'pOLFDW
&HSURJUDPPHHVWXWLOLVpSRXUVpFKHUOHOLQJHWUqVGpOLFDWHQILEUHV
V\QWKpWLTXHVTXLSHXWrWUHOpJqUHPHQWKXPLGHDSUqVOHSURFHVVXVGH
VpFKDJH1RXVUHFRPPDQGRQVGXWLOLVHUXQVDFjOLQJHVSpFLDO
5DIUDvFKLVVH
PHQW
'DQVFHSURJUDPPHOHFKDXIIDJHHVWGpVDFWLYp&HSURJUDPPH
FRQYLHQWDXUDIUDvFKLVVHPHQWGXOLQJH
6SpFLDOEpEp &HSURJUDPPHHVWXWLOLVpSRXUVpFKHUOHVYrWHPHQWVGHEpEp/HV
YrWHPHQWVVpFKpVDYHFFHSURJUDPPHVRQWJpQpUDOHPHQWVHFV
$QWLDOOHUJLH 3RXUpOLPLQHUOHVDOOHUJqQHVWHOVTXHOHVDFDULHQV
EDWP9301AW/
EDWP9302AG
&HSURJUDPPHHVWXWLOLVpSRXUOHOLQJHHQFRWRQQRQVHQVLEOHSOXVpSDLV
D\DQWDSSUR[LPDWLYHPHQWODPrPHpSDLVVHXU$SUqVOHVpFKDJHOHOLQJH
VHUDVHF


EDWP9301AW/
EDWP9302AG
3URJUDPPHVGHVpFKDJHPDQXHOVHWVSpFLDX[
5DSLGHPQV
3RXUXQVpFKDJHUDSLGHGHVYrWHPHQWVOpJHUVHWILQV

3URJUDPPHVGHVpFKDJHSDUFDSWHXU
3URJUDPPHV
7\SHGHYrWHPHQWV
88
2XYULUODSRUWHHW
UHWLUHUODFUpSLQHGX
VXSSRUWDYDQW
2XYULUODFUpSLQHHW
QHWWR\HUOHVSHOXFKHVGHOD
FUpSLQHjGHX[FRXFKHV
DYHFXQHVHUYLHWWHKXPLGH
RXGHOHDXFRXUDQWH
$SUqVDYRLUVpFKpOD
FUpSLQHUpDVVHPEOHUOD
,QVWDOOHUODFUpSLQHVXU
OHVXSSRUWDYDQW
(QWUHWLHQ
8QHQWUHWLHQUpJXOLHUSHXWSURORQJHUODGXUpHGHYLHGXVqFKHOLQJH
9HLOOHUjFRXSHUODOLPHQWDWLRQpOHFWULTXHDYDQWOHQWUHWLHQ
([WpULHXUGXVqFKHOLQJH
1HWWR\HUOH[WpULHXUDYHFXQFKLIIRQGRX[HWKXPLGHHWHVVX\HUODVXUIDFHGHOD
FDUURVVHULHDYHFXQQHWWR\DQWPpQDJHUQRQFRUURVLI
(QVXLWHVpFKHUOHDYHFXQFKLIIRQGRX[HWVHF
-RLQWGHSRUWH
9pULILHUUpJXOLqUHPHQWOHMRLQWGHSRUWHHWQHWWR\HUOHDYHFXQFKLIIRQKXPLGHVL
QpFHVVDLUH
$SUqVXWLOLVDWLRQRXYULUOpJqUHPHQWODSRUWHSRXUODYHQWLODWLRQHWOHVpFKDJH
1HWWR\DJHGHODFUpSLQHjSHOXFKHVHWjGpEULV
8QHDFFXPXODWLRQH[FHVVLYHGHSHOXFKHVVXUODFUpSLQHDIIHFWHUDOHIIHWGH
VpFKDJH
1HWWR\HUODFUpSLQHDSUqVFKDTXHXWLOLVDWLRQ
8QHIRLVOHQHWWR\DJHWHUPLQpYHLOOHUjUpLQVWDOOHUODFUpSLQHHQSODFHDYDQW
OXWLOLVDWLRQ
89
6RUWLUODERvWHjHDXKRUL]RQWDOHPHQW
SRXUpYLWHUWRXWGpERUGHPHQWGHOHDX
FRQGHQVpH
9LGHUOHDXFRQGHQVpHHWUpLQVWDOOHUOD
ERvWHjHDXHQSODFH
$SSX\HUVXUODERXFOHGXFRXYHUFOH
GHODSRUWHGHOpFKDQJHXUGHFKDOHXU
HQEDVjJDXFKHSRXURXYULUOH
FRXYHUFOHGHODSRUWH
6RUWLHGHDX
5HPDUTXH
,O\DXQFDSWHXUGHWHPSpUDWXUHDXEDVGXVXSSRUWDYDQW$SUqVDYRLUUHWLUpODFUpSLQH
jSHOXFKHVHWjGpEULVYHLOOHUjQHSDVWRXFKHUOHFDSWHXUSRXUpYLWHUGHOHJUDWWHU
/RUVGHODUpLQVWDOODWLRQGHODFUpSLQHLQVWDOOHUODGDQVODERQQHGLUHFWLRQHWjODERQQH
SRVLWLRQ
1HSDVXWLOLVHUFHVqFKHOLQJHVLODFUpSLQHQHVWSDVFRUUHFWHPHQWLQVWDOOpH
1HWWR\DJHGHOpFKDQJHXUGHFKDOHXU
1HWWR\HUUpJXOLqUHPHQWOpFKDQJHXUGHFKDOHXUVLQRQOHVSHUIRUPDQFHVGXVqFKH
OLQJHVHURQWDIIHFWpHV
1HWWR\DJHGHODERvWHjHDX
6LOHWX\DXGpYDFXDWLRQQHVWSDVLQVWDOOpOHDXFRQGHQVpHDSUqVOHVpFKDJHHVW
VWRFNpHGDQVODERvWHjHDX9HLOOHUjODYLGHUjWHPSVDSUqVODILQGXSURJUDPPH
6LODERvWHjHDXHVWSOHLQHSHQGDQWOH[pFXWLRQGXSURJUDPPHVXUODIILFKDJH
FOLJQRWHSRXUOHUDSSHOYLGHUODERvWHjHDXLPPpGLDWHPHQW
/HDXFRQGHQVpHQHVWSDVFRPHVWLEOH
90
 7RXUQHUOHERXWRQGHYHUURXLOODJH
GXFRXYHUFOHGXILOWUHGHEDVHVXU
SRVLWLRQGpYHUURXLOOpH
$SUqVOXWLOLVDWLRQSHQGDQWXQFHUWDLQ
WHPSVVLO\DGHODSRXVVLqUHVXU
OpFKDQJHXUGHFKDOHXUHQOHYHUODj
ODLGHGRXWLOV1HSDVWRXFKHU
GLUHFWHPHQWOpFKDQJHXUGHFKDOHXU
DYHFOHVPDLQVSRXUpYLWHUOHV
EOHVVXUHV
 5pLQVWDOOHUOHILOWUHHWOHFRXYHUFOH
GXILOWUHQHWWR\pVGDQVOHXUSRVLWLRQ
LQLWLDOHYHUURXLOOHUOHERXWRQHW
IHUPHUOHFRXYHUFOHGHODSRUWHGH
OpFKDQJHXUGHFKDOHXU
91
 'pSDQQDJH
/RUVTXHODPDFKLQHQHIRQFWLRQQHSDVQRUPDOHPHQWFHQHVWSUREDEOHPHQWSDVXQ
GpIDXW6HUpIpUHUDX[PpWKRGHVVXLYDQWHVSRXUOHGpSDQQDJH6LOHGpIDXWSHUVLVWH
DSUqVOHWUDLWHPHQWVRLPrPHVHORQODPpWKRGHUHFRPPDQGpHGpEUDQFKHU
ODOLPHQWDWLRQHWFRQWDFWHUQRXVSRXUOHVHUYLFHDSUqVYHQWH
7RXWHVOHVFRQVpTXHQFHVFDXVpHVSDUOHQWUHWLHQHIIHFWXpSDUOXWLOLVDWHXUOXLPrPHRX
SDUXQSHUVRQQHOQRQSURIHVVLRQQHOGHVHUYLFHDSUqVYHQWHVHURQWjODFKDUJHGH
OXWLOLVDWHXU
/HVqFKHOLQJHQH
SHXWSDVrWUHGpPDUUp
/HVqFKHOLQJHQHSHXW
SDVrWUHGpPDUUpHW
DIILFKH©)LQª
9pULILHUTXHOHUpJODJHGXSURJUDPPHHVWFRUUHFW
&RQILUPHUTXLO\DGHVYrWHPHQWVGDQVOHWDPERXU
'XUpHGHVpFKDJH
H[FHVVLYH
9pULILHUTXHOHUpJODJHGXSURJUDPPHHVWFRUUHFW
9pULILHUTXLO\DWURSGHYrWHPHQWVTXLVHQURXOHQWHQ
JUDSSHV
9pULILHUTXHODFUpSLQHHVWELHQQHWWR\pH
,O\DXUDXQHDOLPHQWDWLRQHQDLUSRXUOHUHIURLGLVVHPHQW
DSUqVOHVpFKDJHGDQVFHUWDLQVSURJUDPPHV
0DXYDLVHIIHWGH
VpFKDJH
/DGXUpHUHVWDQWHVXU
ODIILFKDJHVDUUrWHRX
VDXWH
/DGXUpHUHVWDQWHYDULHVHORQOHW\SHGHOLQJHOD
FKDUJHOHVVRUDJHHWODWHPSpUDWXUHDPELDQWHFHTXL
HVWXQSKpQRPqQHQRUPDO
3KpQRPqQHGXGpIDXW 0pWKRGHGHWUDLWHPHQWUHFRPPDQGpH
9pULILHUOHUDFFRUGHPHQWGHODOLPHQWDWLRQpOHFWULTXH
9pULILHUTXHODWRXFKH©'pSDUW3DXVHªHVWHQIRQFpH
9pULILHUTXHODSRUWHHVWFRUUHFWHPHQWIHUPpH
/HIXVLEOHGHODPDLVRQHVWEUOpOHGLVMRQFWHXUHVW
GpFOHQFKpRXXQHFRXSXUHGHFRXUDQWVHSURGXLW
&RQILUPHUTXHOHVYrWHPHQWVRQWpWpHVVRUpV
9pULILHUTXHOHUpJODJHGXSURJUDPPHHVWFRUUHFW
9pULILHUTXLO\DWURSGHYrWHPHQWV
/DFKDUJHQHVWSDVFRUUHFWHPHQWWULpH6LOHV
YrWHPHQWVGLIILFLOHVjVpFKHUVRQWPpODQJpVDYHFGHV
YrWHPHQWVIDFLOHVjVpFKHU
&KDUJHLPSRUWDQWHGHWLVVXVORXUGV
9pULILHUTXHODFUpSLQHHVWELHQQHWWR\pH
/HVYrWHPHQWVVRQW
IURLVVpV
/HVYrWHPHQWVRQWpWpVpFKpVWURSORQJWHPSV(VVD\HU
XQHGXUpHGHVpFKDJHSOXVFRXUWH
/HVYrWHPHQWVRQWpWpODLVVpVGDQVODSSDUHLOWURS
ORQJWHPSVDSUqVODILQGXF\FOH
92
3KpQRPqQHGXGpIDXW 0pWKRGHGHWUDLWHPHQWUHFRPPDQGpH
/HVqFKHOLQJHHVW
WURSEUX\DQW
5HFKHUFKHUOHVSLqFHVGHPRQQDLHOHVERXWRQVGpWDFKpV
OHVFORXVHWDXWUHVREMHWVHWUHWLUHUOHVLPPpGLDWHPHQW
9pULILHUOHILOWUHjSHOXFKHV5HWLUHUOHVREMHWVFRLQFpVj
OLQWpULHXUGXILOWUHjSHOXFKHV
6DVVXUHUTXHOHVqFKHOLQJHHVWGHQLYHDXHWUHVWH
GHERXWIHUPHPHQWVXUOHVRO
/HVqFKHOLQJHSHXWpPHWWUHXQERXUGRQQHPHQWHQ
UDLVRQGHODLUTXLVpFRXOHjWUDYHUVOHWDPERXUHWOH
YHQWLODWHXU&HVWQRUPDO
/HVYrWHPHQWVVH
UpWUpFLVVHQW
/HVLQVWUXFWLRQVGHQWUHWLHQGHVYrWHPHQWVQHVRQWSDV
UHVSHFWpHV
8WLOLVHUXQUpJODJHGHFKDOHXUIDLEOHRXQXOOH
'HVSHOXFKHV
VRQWODLVVpHVVXU
OHVYrWHPHQWV
/HILOWUHjSHOXFKHVQDSDVpWpFRUUHFWHPHQWQHWWR\p
/HVYrWHPHQWVQRQWSDVpWpFRUUHFWHPHQWWULpV
&HUWDLQVWLVVXVSURGXLVHQWSOXVGHSHOXFKHVHWGRLYHQW
rWUHVpFKpVVpSDUpPHQWGHVWLVVXVVXUOHVTXHOVOHV
SHOXFKHVVDWWDFKHQWIDFLOHPHQW
'HVPRXFKRLUVHQSDSLHUGXSDSLHUHWFRQWpWpODLVVpV
GDQVOHVSRFKHV
/DSSDUHLOGpJDJH
XQHRGHXU
/RGHXUHVWFDXVpHSDUOHPDWpULDXHQFDRXWFKRXFTXLHVW
DWWDFKpjOLQWpULHXUGHODSSDUHLO&HW\SHGRGHXUHVW
ORGHXUSURSUHGXFDRXWFKRXFHWGLVSDUDvW
DXWRPDWLTXHPHQWDSUqVSOXVLHXUVXWLOLVDWLRQVGHODSSDUHLO
/RUVGXODYDJHGHVYrWHPHQWVXWLOLVHUOHGpWHUJHQW
FRQIRUPpPHQWDX[UHFRPPDQGDWLRQVGXIDEULFDQW6LOH
GpWHUJHQWXWLOLVpHVWH[FHVVLIHWQRQFRQIRUPHDX[
UHFRPPDQGDWLRQVOHGpWHUJHQWQRQGLVVRXVSHXW
VDFFXPXOHUVXUOHVYrWHPHQWVHWFDXVHUXQHRGHXU
'HVRGHXUVSHXYHQWrWUHVHQWLHVGHVYrWHPHQWVVL
FHX[FLRQWpWpODLVVpVGDQVODSSDUHLODSUqVOHVpFKDJH
RXGDQVODPDFKLQHjODYHUDSUqVOHODYDJH6RUWLU
UDSLGHPHQWOHVYrWHPHQWVjODILQGXF\FOHGHVpFKDJH
RXGHODYDJH
9pULILHUTXHODPrPHRGHXUSHXWrWUHVHQWLHGDQVOD
PDFKLQHjODYHU6LFHVWOHFDVQHWWR\HUODFXYHGHOD
PDFKLQHjODYHUHQVHUpIpUDQWDXPDQXHOGXWLOLVDWLRQ
GHFHOOHFL
9HLOOHUWRXMRXUVjQHWWR\HUOHVGHX[ILOWUHVjSHOXFKHV6L
GHVUpVLGXVRQWpWpODLVVpVGDQVOHILOWUHjSHOXFKHV
DSUqVOHVpFKDJHFHODSHXWSURYRTXHUGHVRGHXUV(W
DXVVLVpFKHUOHILOWUHjSHOXFKHVFRPSOqWHPHQWDSUqVOH
QHWWR\DJH
/DSSDUHLOHVWPLVVRXV
WHQVLRQHWGpPDUUp
GLUHFWHPHQWDSUqVXQH
FRXSXUHGHFRXUDQW
PDLVQHIRQFWLRQQHSDV
/RUVTXHOHSURJUDPPHHVWVXVSHQGXOHVIRQFWLRQV
GpILQLHVQHSHXYHQWSDVrWUHPRGLILpHV6LOH
SURJUDPPHRXODIRQFWLRQGRLWrWUHPRGLILpSHQGDQWOH
IRQFWLRQQHPHQWRXTXHODOLPHQWDWLRQHVWFRXSpH
SHQGDQWOHIRQFWLRQQHPHQWHWTXHODOLPHQWDWLRQGRLWrWUH
UpWDEOLHWRXUQHUOHERXWRQVXU©2IIªSXLVWRXUQHUOH
HQFRUHXQHIRLVSRXUVpOHFWLRQQHUOHSURJUDPPHHWOD
IRQFWLRQUHTXLVHWHQILQGpPDUUHUOHSURJUDPPH
93
&RGHVGLQIRUPDWLRQ
&RGH
$%&'$%(
0pWKRGHGHWUDLWHPHQWUHFRPPDQGpH
3DQQHDX
GDIILFKDJHHWFDUWH
GDOLPHQWDWLRQ
DQRUPDX[
7RXUQHUOHERXWRQVXU©2IIªSRXUpWHLQGUHOHVqFKH
OLQJHHWUHGpPDUUHUOHDSUqVVHFRQGHV
6LODQRPDOLHQHVWSDVVXSSULPpHFRQWDFWHUOHVHUYLFH
DSUqVYHQWH
&DSWHXUDQRUPDO &RQWDFWHUOHVHUYLFHDSUqVYHQWH
/HPEDOODJHHVWIDEULTXpSDUGHVPDWpULDX[UHVSHFWXHX[
GHOHQYLURQQHPHQWTXLSHXYHQWrWUHUHF\FOpVpOLPLQpV
RXGpWUXLWVVDQVDXFXQGDQJHUSRXUOHQYLURQQHPHQW¬
FHWWHILQOHVPDWpULDX[GHPEDOODJHVRQWpWLTXHWpVGH
PDQLqUHDSSURSULpH
/HV\PEROHVXUOHSURGXLWRXVXUVRQHPEDOODJHLQGLTXH
TXHOHSURGXLWQHSHXWSDVrWUHWUDLWpFRPPHXQGpFKHW
PpQDJHUQRUPDO$SSRUWHUOHSURGXLWjXQFHQWUHGH
FROOHFWHDJUppSRXUOHWUDLWHPHQWGHVGpFKHWV
GpTXLSHPHQWVpOHFWULTXHVHWpOHFWURQLTXHV
/RUVGHODPLVHDXUHEXWGXVqFKHOLQJHjODILQGHVD
GXUpHGHYLHXWLOHUHWLUHUWRXVOHVFRUGRQVGDOLPHQWDWLRQ
HWGpWUXLUHOHORTXHWHWOLQWHUUXSWHXUGHODSRUWHSRXU
HPSrFKHUODSRUWHGHVHYHUURXLOOHURXGHVHERXFOHU
VpFXULWpHQIDQW
8QHPLVHDXUHEXWFRUUHFWHGXSURGXLWDLGHUDjSUpYHQLU
WRXWHIIHWQpJDWLIVXUOHQYLURQQHPHQWHWODVDQWpGHV
SHUVRQQHVTXLSRXUUDLWVHSURGXLUHHQFDVGH
GpPRQWDJHLQFRUUHFWGXSURGXLW3RXUGHVLQIRUPDWLRQV
GpWDLOOpHVVXUOHGpPRQWDJHHWOHWUDLWHPHQWGXSURGXLW
FRQWDFWHUORUJDQLVPHPXQLFLSDOFRPSpWHQWFKDUJpGHOD
JHVWLRQGHVGpFKHWVOHVHUYLFHGpOLPLQDWLRQGHVGpFKHWV
RXOHPDJDVLQROHSURGXLWDpWpDFKHWp
 0LVHDXUHEXW
,QWHUSUpWDWLRQ
)
94
 'RQQpHVWHFKQLTXHV
0DUTXHGHFRPPHUFH EDY
0RGqOH
&DSDFLWpQRPLQDOHNJ
6qFKHOLQJHjWDPERXUDYHFpYHQWRXFRQGHQVHXU
&ODVVHGHIILFDFLWppQHUJpWLTXH
&RQVRPPDWLRQGpQHUJLHDQQXHOOHSRQGpUpHN:K

6qFKHOLQJHjWDPERXUDXWRPDWLTXHRXVqFKHOLQJH
jWDPERXUQRQDXWRPDWLTXH
&RQVRPPDWLRQGpQHUJLHGXSURJUDPPHFRWRQ
VWDQGDUGjSOHLQHFKDUJHN:K
&RQVRPPDWLRQGpQHUJLHGXSURJUDPPHFRWRQ
VWDQGDUGjFKDUJHSDUWLHOOHN:K
&RQVRPPDWLRQpOHFWULTXHHQPRGHDUUrW:
&RQVRPPDWLRQpOHFWULTXHHQPRGHYHLOOH:
'XUpHGXPRGHGHPDLQWLHQDXIRQFWLRQQHPHQWPLQ

3URJUDPPHGHVpFKDJHVWDQGDUG

'XUpHSURJUDPPpHSRQGpUpHGXSURJUDPPH
FRWRQVWDQGDUGjSOHLQHFKDUJHHWjFKDUJH
SDUWLHOOHPLQ
'XUpHSURJUDPPpHGXSURJUDPPHFRWRQ
VWDQGDUGjSOHLQHFKDUJHPLQ
'XUpHSURJUDPPpHGXSURJUDPPHFRWRQ
VWDQGDUGjFKDUJHSDUWLHOOHPLQ
&ODVVHGHIILFDFLWpGHFRQGHQVDWLRQVXUXQH
pFKHOOHDOODQWGH*ODPRLQVHIILFDFHj$ODSOXV
HIILFDFH
(IILFDFLWpPR\HQQHGHFRQGHQVDWLRQGX
SURJUDPPHFRWRQVWDQGDUGjSOHLQHFKDUJHHQ
SRXUFHQWDJH
(IILFDFLWpPR\HQQHGHFRQGHQVDWLRQGX
SURJUDPPHFRWRQVWDQGDUGjFKDUJHSDUWLHOOH
HQSRXUFHQWDJH
(IILFDFLWpGHFRQGHQVDWLRQSRQGpUpHGX
SURJUDPPHFRWRQVWDQGDUGjSOHLQHFKDUJHHWj
FKDUJHSDUWLHOOHHQSRXUFHQWDJH
1LYHDXGHSXLVVDQFHDFRXVWLTXHG%

,QWpJUp 121
EDWP9301AW/EDWP9302AG
9
condenser
A++澾
濄濌濇濁濃
Automatic tumble dr瀌er
濄濁濈濌
濃濁濋濋
0.49
0.57
5
cotton
15濋
濅濃濈
12濅
B
濋濅
濋濅
濋濅
濉濇
95
 3DUDPqWUHVGHODPDFKLQH
3XLVVDQFH
&RXOHXUGDSSDUHQFH
3RLGVQHW
0RGqOHGH
SURGXLW
&DSDFLWpQRPLQDOH
'LPHQVLRQVKRUVWRXW
/î3î+
5pIULJpUDQW
3XLVVDQFHQRPLQDOH
&KDUJH
 NJ
 9 a +]
  NJ 
 :
   PPî î 
5
%ODQF7LWDQHFULVWDOFHQGUH
 J
EDWP9301AW/EDWP9302AG
E
7

/ 
 PP
 

0
'LPHQVLRQV
7
0
3DUDPqWUH
97
les autres pays, ce sont les règles locales de garantie qui sont d'application. Les visites d'un
technicien n'ont lieu que dans le Benelux.
2. Lors de l'annonce d'une réparation, une copie de la preuve d'achat doit toujours être
présentée. Si celle-ci n'est pas disponible, aucune forme de garantie n'est possible.
3. Aucune garantie n'est offerte dans les cas suivants :
•Pièces qui cassent facilement comme le verre, le plastique, le caoutchouc, les ampoules
et autres.
•Usure normale : courroies d'entraînement, charnières, boutons et autres pièces mobiles,
etc.
•Lorsque l'appareil a été en contact avec des substances chimiques et/ou
électrochimiques ou d'autres substances inappropriées.
•Quand les défauts de l'appareil sont dus à des dommages liés au transport mais
indépendants de notre volonté, à une installation et un montage incorrects.
•Mauvaise utilisation, entretien déficient, non-respect des instructions d'utilisation et de
montage.
•Utilisation non domestique : salons de coiffure, hôtels, restaurants, cafés, etc.
•Le droit à la garantie est annulé en cas de réparation ou d'intervention sur l'appareil par
des personnes autres que celles de notre propre service après-vente, ainsi que lorsque
l'appareil est équipé de pièces ou d'accessoires qui ne sont pas des pièces d'origine et
qui provoquent de ce fait une défectuosité.
4. La mise en œuvre de la garantie signifie que les pièces défectueuses seront réparées
gratuitement ou remplacées par des pièces de qualité, à la discrétion du service après-vente.
Il appartient à celui-ci de déterminer si une réparation doit être effectuée par un technicien
ou si le défaut peut être corrigé en envoyant une pièce au consommateur. Les appareils qui
peuvent être transportés normalement (p. ex. en voiture) doivent être ramenés au point
d’achat pour être réparés. Les appareils ne pouvant pas être transportés normalement
seront réparés sur place. Pour les réparations sous garantie, un ticket d'achat valide doit
toujours être présent. Les pièces remplacées deviennent notre propriété.
5. Si une plainte n’est pas fondée, tous les frais sont à charge du consommateur.
6. Si une visite du service après-vente planifiée à votre demande ne doit pas avoir lieu, il faut le
signaler le jour ouvrable précédent, sinon des frais seront facturés.
7. Lors d'une visite du service après-vente, l'appareil défectueux doit être propre, vide et
facilement accessible. Si tel n'est pas le cas, le technicien peut refuser de réparer et la visite
sera facturée.
9. Les dommages causés par un appareil défectueux doivent être signalés par le consommateur
lui-même à sa compagnie d'assurance.
10. Les réclamations allant plus loin ou d’autres réclamations, en particulier des demandes
d'indemnisation pour des dommages en dehors de l'appareil, sont exclues sauf si ce type de
responsabilité est prévu par la loi.
11. Nous sommes en outre responsables sans limite, dans le cadre de la loi, des dommages
couverts légalement par la responsabilité du fait des produits et de tous les dommages
découlant d'infractions volontaires au contrat, de négligences graves et d’une intention
dolosive de notre part, de la part de nos représentants légaux ou de personnes désignées par
nos soins.
12. Les conditions de garantie d'EDY sont régies par le droit néerlandais.
Numéro du service après-vente pour les Pays-Bas : 0900-0404040 www.edy.nl
Numéro du service après-vente pour la Belgique : 0032-(0)38080919
," 4 %#!
, %-%0
5!
# !
,#%%%6##
#--/#!
,#-/0#4
#%%#4%!
,  !
 -%0!
7
(% % #/ !
7
5"389%%-%
100

! $ %
! &
'! ()
! * (
! )+
! ,-
! *#
! )
$ %!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.%#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
&!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
&/-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(##!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
* "!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0## !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
$"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
,# !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
12 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
*!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-3!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0-2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
,-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
*#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 
 
 
 







 
 
 
 
 
 
 
;!7HFKQLFDOGDWD
7HFKQLFDOGDWD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 
$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.7\SLFDOFRQVXPSWLRQJWDEOH
7\SLFDOFRQVXPSWLRQJWDEOH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.0DFKLQHSDUDPHWHUV
)#%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

101
 
!"!#$#%&'#%!$#'"("$"#"'"(
#%'"#$)#'!"*!$+#
%'"#$)#'!"*!$!*$,,'&'#%'**"#
#,!!!*%*! #%'")$
)',#'!"!*##'"(!-$',"##%#"!#.'/'"
!$
0'$#!!/.#%'"#$)#'!"*!$!'",,!,'#$
!*#%$#'"(#!#%$"!#%,,'")
!'"1$#!#%$2,#%'"#$)#'!""$%" "
#%
!$''"#"!*!%!$%!$3*#%'
$*!,!*'!" *!,!+#,$,!!,$,!4)'"(
"!$'"%!$%! !'*#%'$/,!"
&%!'"!#)!"$ #%&"#,'!%/-$#!#%
%!##&"#,'!-$'/."#('#'!"

 
!$)#%'6!*4,!'!" + #%)#')%!)6 '"1$
!)'"(#!,!"&%"$'"(#%',!$)# *!!&/')
,)$#'!" '")$'"(#%*!!&'"(
102
3"##'!"
5 0!!&#%'"#$)#'!"*!)!)#'"##'!" of t% EDY
")!"")#'!"#!#%,!& '"
50!,,'")&'#%."#'#'!"!,"'"('"#%  /  ),#
$#"!#!/#$)##% !,"'"(
57"",'!'"#"")#6!"#%%!$
!"/!"/#'"4,#8",!*'!",'
$#'""))'"#!1!*$")#'!"
57*#'"##'!"#%%!$#"#'*!#&!%!$/*!
'#')!"")##!#%,!&'"
57###&!,!"-$'#!'"##%#$/
!"#!,!*&%'"()%'"
53"##%'"!!&'#%-$#."#'#'!""
#,#$/#&":":
57&$#%$)#!%!$,,'&'#%#%
5)#%!"."#/!';)!")#</
5!"!#,)#%/%'"!)6/!''"(!! !!!
&'#%%'"(!"#%!,,!'#'!*#%!!%'"(3"#
#%'"$)%&#%##%!!)"&/*!,"
103
53*#%$,,)!'( '#$#/,)/#%
"$*)#$'#.')("#!''-$'+,!"'"
!#!.!'%9
5%"!#/)!"")##!#%,!&'"$'"("
4#"'!")!
5!"!#)!"")##%#$/#!")#')!$##'"#"
*!")#')%.!%'
545
5

5$645
6
$

)#')*#
5=./!)6#%'4%$#;.)$#'!"!,"'"(<
5!"!#,)#%!"),#&'#%!"(+/#%'
',')')$#'!"
57''"#%".'!""#%!$"!#)!"#'"$#,#')
57
5%',,'")$#"!#/#!!$'""!$#!!!)#'!"
5%#-$#."#'#'!"%#!/,!.'#!.!'#%/)6
>!&!*('"#!#%!!*!,,'")/$"'"(!#%*$
'")$'"(!,"+
104
% HIRUHFRQQHFWLQJWKHGU\HUWRWKHSRZHUVXSSO\ HQVXUH
WKDWWKHHOHFWULFYROWDJHVSHFLILHGRQWKHUDWLQJSODWH
PDWFKHVWKHYROWDJHRI\RXUVRFNHW
2QO\XVHUHVLGXDOFXUUHQWFLUFXLWEUHDNHUVZLWKWKHIROORZLQJ
V \PERO
(QVXUHWKDWWKHPDLQVFDEOHLVQRWNLQNHGRUWUDSSHGDQGLW
GRHVQRWFRPHLQWRFRQWDFWZLWKKHDWVRXUFHVRUVKDUSHGJHV
%
5%',,'")'"!#'"#"*!$/,!";'")$'"(
)%'"<&'#%$),%') "!!"#),/''#'
!)6!*4,'")"6"!&( $"#%%./"
('."$,.''!"!'"#$)#'!")!")"'"($!*#%,,'")
/,!",!"'/*!#%'*#
5%'"%!$/$,.'#!"$#%##%!"!#,
&'#%#%,,'")
5%',,'"))"/$/)%'"(*!"
/!.",!"&'#%$),%') "!!"#
),/''#'!)6!*4,'")"6"!&('*#%%.
/"('."$,.''!"!'"#$)#'!")!")"'"($!*#%
,,'")'"*&"$"#"#%%9'".!.
%'"%"!#,&'#%#%,,'")"'"("$
'"#"")%"!#//)%'"&'#%!$#$,.''!"
5%'"!*#%"?%!$/6,#&$"
)!"#'"$!$$,.'
5."#!$)%'"",#*!"#'"(#%$
5*!)!'"(#%!!"$""'"(#%,!(
6$#%'"!#%'"(4),#$"'"#%$;('*
)%')'/'"#!#%$")!#%!!*!
#%'"'<
5!"!#.#%,,'")!!!,"%'"%"(!"#%
!!!)&'"'#%,,'"))$'"((!'"1$
.
.
.
106

Produkt Specifikationer

Mærke: Edy
Kategori: Tørretumbler
Model: EDWP9302AG

Har du brug for hjælp?

Hvis du har brug for hjælp til Edy EDWP9302AG stil et spørgsmål nedenfor, og andre brugere vil svare dig


Tørretumbler Edy Manualer

Edy

Edy EDWP9302AG Manual

12 Januar 2025
Edy

Edy D-5200 Manual

8 Januar 2025
Edy

Edy D5200 Manual

26 August 2024
Edy

Edy WD7528 Manual

22 Juli 2024

Tørretumbler Manualer

Nyeste Tørretumbler Manualer

Whirlpool

Whirlpool W7 D84WB EE Manual

28 Juli 2025
Samsung

Samsung DV90DG52A0AH Manual

28 Juli 2025
Whirlpool

Whirlpool CSP2970HQ Manual

28 Juli 2025
Blaupunkt

Blaupunkt 5TF6X900 Manual

27 Juli 2025
Haier

Haier HD90-A2979N Manual

27 Juli 2025
Whirlpool

Whirlpool 3LWED4830FW Manual

27 Juli 2025
Whirlpool

Whirlpool FFT M22 9X2B BE Manual

27 Juli 2025
Neff

Neff R8680X0EU Manual

27 Juli 2025
GE

GE GFMS175EHDG Manual

27 Juli 2025
Maytag

Maytag MGDP576KW Manual

27 Juli 2025