Epson KD-IB01 Manual


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Side 1/17
KDS Troubleshooting
User Manual
Page 1 of 17
111 005- - -38 URM
R2.50
Form: F- -028 v1.00 730
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. All other
product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all
rights in these marks. Copyright 2022 Seiko Epson Corporation.
111 38 005- -URM-
KDS Troubleshooting
User Manual
KDS Troubleshooting
User Manual
Page 2 of 17
111 005- - -38 URM
R2.50
Form: F- -028 v1.00 730
Table of Contents
1. Overview ......................................................................................................................... 3
1.1. Terminology .......................................................................................................................................... 3
1.2. KDS Software ....................................................................................................................................... 3
2. Stuck on Startup .............................................................................................................. 4
2.1. Uncongured KDS 4................................................................................................................................
2.2. Invalid Parser ........................................................................................................................................ 5
2.3. Public IP 6..............................................................................................................................................
2.4. Invalid Network Parameters .................................................................................................................... 7
3. Orders are not showing up on screen properly ................................................................. 8
3.1. Entire orders are not showing up on screen ............................................................................................... 8
3.2. Entire orders intermittently do not show up on screen ................................................................................ 8
3.3. Parts of orders are not showing on screen properly .................................................................................... 8
3.4. Items/Orders are not being voided properly............................................................................................... 9
4. Orders cannot be bumped o ......................................................................................... 10
4.1. Prep Station Bump bar - Unable to bump an order ................................................................................ 10
4.2. Prep Station Touchscreen unable to bump an order/item ........................................................................ 10
4.3. Expeditor Station Bump bar - Unable to bump an order ......................................................................... 10
4.4. Expeditor Station Touchscreen - Unable to bump an order ..................................................................... 11
5. Station not Printing ....................................................................................................... 12
5.1. Master printer not printing the POS chit ................................................................................................. 12
5.2. Station printer not printing label on bump ......................................................................................... 13
5.3. Master printer not printing label on bump .........................................................................................14
6. Multi-Station - Network Connection is Lost ................................................................... 15
7. Multi-Station Update is Done ...................................................................................... 16
Appendix A Supplemental Documentation ...................................................................... 17
Appendix B Supplemental Documentation ...................................................................... 17
Appendix C Epson Technical Support ............................................................................ 17


Produkt Specifikationer

Mærke: Epson
Kategori: Ikke kategoriseret
Model: KD-IB01

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