HP Compaq Armada M700 Manual
HP
Bærbare computer
Compaq Armada M700
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Compaq Armada M700
Series of Personal Computers
Maintenance and Service Guide

Notice
2001 Compaq Computer Corporation.
COMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office
Microsoft, Windows, and Windows NT, are registered trademarks of Microsoft Corporation. Intel and Pentium
are registered trademarks of Intel Corporation. Imation and SuperDisk are trademarks of Imation Enterprises
Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with the recipient. In no event shall
Compaq be liable for any direct, consequential, incidental, special, punitive or other damages
whatsoever (including without limitation, damages for loss of business profits, business
interruption or loss of business information), even if Compaq has been advised of the possibility
of such damages and whether in an action or contract or tort, including negligence.
The limited warranties for Compaq products are exclusively set forth in the documentation
accompanying such products. Nothing herein should be construed as constituting a further or
additional warranty.
M S GAINTENANCE AND ERVICE UIDE
Compaq Armada M700 Series of Personal Computers
Seventh Edition (March 2001)
First Edition (July 1999)
Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 125403-007
Spare Part Number 158340-001


Table of Contents v
CONTENTS
preface
USING THIS GUIDE
Symbols ............................................................................................................................................ ix
Technical Notes ................................................................................................................................ix
Serial Number.................................................................................................................................... x
Locating Additional Information....................................................................................................... x
chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models ...................................................................................................1-1
Models ............................................................................................................................................1-2
Features...........................................................................................................................................1-6
Intelligent Manageability ...............................................................................................................1-6
Accessing the Web Agent...............................................................................................................1-7
Asset Management .........................................................................................................................1-7
Fault Management ..........................................................................................................................1-8
Security Management.....................................................................................................................1-8
Configuration Management............................................................................................................1-9
Managing Power.............................................................................................................................1-9
Accessing Power Management.......................................................................................................1-9
Power Management Levels ............................................................................................................1-9
1.2 Computer Components ..............................................................................................................1-10
System Memory Options..............................................................................................................1-10
Power Equipment .........................................................................................................................1-11
Mass Storage Devices...................................................................................................................1-11
1.3 Computer External Components................................................................................................1-12
Front Components ........................................................................................................................1-12
Rear Components .........................................................................................................................1-13
Left Side Components ..................................................................................................................1-14
Right Side Components................................................................................................................1-15
Top Components...........................................................................................................................1-16
Bottom Components.....................................................................................................................1-18
EasyPoint IV Pointing Stick Model Components ........................................................................1-19
TouchPad Components.................................................................................................................1-20
1.4 Design Overview .......................................................................................................................1-21
System Board................................................................................................................................1-21

vi Table of Contents
chapter 2
TROUBLESHOOTING
2.1 Preliminary Steps.........................................................................................................................2-2
2.2 Clearing Passwords......................................................................................................................2-3
2.3 Power-On Self-Test (POST)........................................................................................................2-3
2.4 POST Error Messages .................................................................................................................2-4
2.5 Compaq Utilities..........................................................................................................................2-7
Selecting Computer Setup or Compaq Diagnostics for Windows .................................................2-7
Using Compaq Diagnostics for Windows....................................................................................2-11
Factory Default Settings...............................................................................................................2-11
2.6 Troubleshooting Without Diagnostics.......................................................................................2-13
Before Replacing Parts.................................................................................................................2-13
Obtaining Update Information with Info Messenger ...................................................................2-13
Checklist for Solving Problems....................................................................................................2-14
chapter 3
ILLUSTRATED PARTS CATALOG
3.1 Serial Number Location...............................................................................................................3-1
3.2 Computer System Major Components ........................................................................................3-2
3.3 Plastics Kit Components..............................................................................................................3-8
3.4 Cable Kit Components...............................................................................................................3-10
3.5 Mass Storage Devices................................................................................................................3-11
3.6 Miscellaneous ............................................................................................................................3-12
chapter 4
REMOVAL AND REPLACEMENT PRELIMINARIES
4.1 Tools Required ............................................................................................................................4-1
4.2 Service Considerations ................................................................................................................4-1
Plastic Parts ....................................................................................................................................4-1
Cables and Connectors ...................................................................................................................4-2
4.3 Preventing Damage to Removable Drives ..................................................................................4-2
4.4 Preventing Electrostatic Damage ................................................................................................4-3
Packaging and Transporting Precautions .......................................................................................4-3
Workstation Precautions.................................................................................................................4-4
Grounding Equipment and Methods ..............................................................................................4-5
Electrostatic Voltage Levels and Protective Materials ..................................................................4-6
chapter 5
REMOVAL AND REPLACEMENT PROCEDURES
5.1 Serial Number..............................................................................................................................5-1
5.2 Disassembly Sequence Chart.......................................................................................................5-2
5.3 Disconnecting the Computer .......................................................................................................5-3
5.4 Computer Feet .............................................................................................................................5-4
5.5 Preparing the Computer for Disassembly....................................................................................5-5

Table of Contents vii
5.6 Battery Packs ...............................................................................................................................5-6
Removing a Primary Battery Pack from the Battery Bay ..............................................................5-6
Inserting a Primary Battery Pack in the Battery Bay .....................................................................5-7
5.7 Hard Drives..................................................................................................................................5-8
Removing a Hard Drive from the Hard Drive Bay ........................................................................5-8
Inserting a Hard Drive into the Hard Drive Bay ..........................................................................5-10
5.8 MultiBay Devices ......................................................................................................................5-11
Removing MultiBay Devices .......................................................................................................5-11
Inserting MultiBay Devices..........................................................................................................5-12
Inserting a Hard Drive into the MultiBay Adapter.......................................................................5-13
5.9 PC Cards ....................................................................................................................................5-14
Removing a PC Card ....................................................................................................................5-15
Inserting a PC Card.......................................................................................................................5-16
5.10 Modem/Combo Card ...............................................................................................................5-17
5.11 RTC Battery.............................................................................................................................5-19
5.12 Keyboard..................................................................................................................................5-20
5.13 Memory Expansion..................................................................................................................5-22
Removing a Memory Expansion Board .......................................................................................5-22
Installing a Memory Expansion Board.........................................................................................5-23
5.14 Switch Cover............................................................................................................................5-24
5.15 Display Assembly....................................................................................................................5-26
5.16 Top Cover ................................................................................................................................5-29
5.17 USB Board...............................................................................................................................5-33
5.18 Voltage Converter Board .........................................................................................................5-34
5.19 Infrared Board..........................................................................................................................5-35
5.20 System Board...........................................................................................................................5-36
5.21 Fan ...........................................................................................................................................5-40
chapter 6
SPECIFICATIONS
6.1 Physical and Environmental ........................................................................................................6-1
6.2 Display .........................................................................................................................................6-2
6.3 Hard Drive ...................................................................................................................................6-3
6.4 Diskette Drive..............................................................................................................................6-4
6.5 CD-ROM Drive ...........................................................................................................................6-5
6.6 DVD-ROM Drive ........................................................................................................................6-6
6.7 LS-120 Drive ...............................................................................................................................6-7
6.8 Battery Pack.................................................................................................................................6-8
6.9 System DMA ...............................................................................................................................6-8
6.10 System Interrupts.......................................................................................................................6-9
6.11 System I/O Addresses..............................................................................................................6-10
6.12 System Memory Map ..............................................................................................................6-12

viii Table of Contents
appendix A
CONNECTOR PIN ASSIGNMENTS.................................................................................................................... A-1
appendix B
POWER CORD SET
REQUIREMENTS
3-Conductor Power Cord Set......................................................................................................... B-1
Country-Specific Requirements .................................................................................................... B-2
Index ........................................................................................................................................................I-1

Preface ix
preface
USING THIS GUIDE
This Maintenance and Service Guide is a troubleshooting reference that can be used
when servicing the Compaq Armada M700 Series of Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the
Compaq Armada M700 Series of Personal Computers without notice.
Symbols
WARNING: Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions in the
caution could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Technical Notes
!WARNING: Only authorized technicians trained by Compaq should repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module
level repair. Because of the complexity of the individual boards and subassemblies, no
one should attempt to make repairs at the component level or to make modifications to
any printed wiring board. Improper repairs can create a safety hazard. Any indication of
component replacement or printed wiring board modification may void any warranty or
exchange allowances.
!WARNING: The computer is designed to be electrically grounded. To ensure proper
operation, plug the AC power cord into a properly grounded electrical outlet only.
CAUTION: To properly ventilate the system, you must provide at least 3 inches
(7.62 cm) of clearance on the left and right sides of the computer.

x Preface
Serial Number
When requesting information or ordering spare parts, provide the computer serial
number. The serial number is on the bottom of the computer.
Locating Additional Information
In addition to this guide, the following documentation provides information for the
computer:
■ Compaq Armada M700 Series of Personal Computers documentation set
■ Getting Started, Microsoft Windows 98
■ Introducing Microsoft Windows NT Workstation & Microsoft Windows 95
■ Compaq Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Armada M700 Maintenance and Service Guide
■ Compaq Armada M700 Technical Reference Guide
■ Compaq Web site at:
http://www.compaq.com

Product Description 1-1
chapter
1
PRODUCT DESCRIPTION
1.1 Computer Features and Models
The Compaq Armada M700 Series of Personal Computers offers advanced modularity,
Intel Pentium III and II processors, and extensive multimedia support.
Figure 1-1. Compaq Armada M700 Personal Computer

1-2 Product Description
Models
The Armada M700 models are shown in Table 1-1. The computer model designation is
composed of a group of characters that define each model’s features.
Table 1-1
Models and Model Naming Convention
Compaq Armada M700 Series of Personal Computers
Key
A M 7 P3 850 T 4 X 20 V M 128 98 N S F
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24
Key Description Options
1 Brand designator A = Armada
2 Segment
designator
M = Mobility
3 Series 7 = 700
4 Blank
5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II
7-9 Processor speed 1 = 1 GHz
900 = 900 MHz
850 = 850 MHz
750 = 750 MHz
700 = 700 MHz
650 = 650 MHz
500 = 500 MHz
450 = 400 MHz
400 = 400 MHz
366 = 366 MHz
10 Panel type T = TFT
11 Panel size 4 = 14.x” 3 = 13.x”
12 Panel resolution X = XGA
13-14 Hard drive size (in
GB, 1-2 digits)
30 = 30.0 GB
20 = 20.0 GB
12 = 12.0 GB
10 = 10.0 GB
6 = 6.4 GB
15 Optical drive D = CD-ROM V = DVD-ROM R = CD-RW
16 Integrated
communication
M = Mini PCI V.90 Modem
0 = none
C = NIC/modem
combination
17-19 RAM (in MB,
2-3 digits)
128 = 128 MB 64 = 64 MB
20-21 Operating system 95 = Windows 95
98 = Windows 98
58 = Windows 95/98 dual
install
N4 = Windows NT 4.0
N2 = Windows NT 4.0/2000
dual install
22 NAFTA N = NAFTA
23 Pointing device S = Pointing stick
24 Security

Product Description 1-3
Table 1-2
Models and Model Naming Convention
Compaq Armada M700 Series of Personal Computers
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU#
A M 7 P3 1 T 4 X 30 R C 128 N2 S 470011-XXX
2
A M 7 P3 1 T 4 X 30 R C 128 SE S 470011-XXX
2
A M 7 P3 1 T 4 X 30 R C 128 N2 S 470011-XXX
2
A M 7 P3 1 T 4 X 30 R C 128 SE S 470011-XXX
2
A M 7 P3 1 T 4 X 30 R 0 128 N2 S 470011-XXX
2
A M 7 P3 1 T 4 X 30 R 0 128 SE S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V C 128 N2 S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V C 128 SE S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V C 128 N2 S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V C 128 SE S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V 0 128 2K S 470011-XXX
2
A M 7 P3 1 T 4 X 20 V 0 128 98 S 470011-XXX
2
A M 7 P3 850 T 4 X 20 V 0 128 98 S 215198-XX2
2
A M 7 P3 850 T 4 X 20 V C 128 98 S 215198-XX3
2
A M 7 P3 850 T 4 X 20 V 0 128 N2 S 215198-XX8
2
A M 7 P3 850 T 4 X 20 V C 128 N2 S 215198-XX9
2
A M 7 P3 850 T 4 X 20 V C 128 98 S 215199-XX2
2
A M 7 P3 850 T 4 X 20 V C 128 N2 S 215199-XX8
2
A M 7 P3 750 T 4 X 12 V 0 64 58 S 206645-XX2
1
A M 7 P3 750 T 4 X 12 V 0 128 N2 S 206645-XX8
1
A M 7 P3 750 T 4 X 12 V M 64 58 S 206646-XX3
1
A M 7 P3 750 T 4 X 12 V M 128 N2 S 206646-XX9
1
A M 7 P3 750 T 4 X 12 V C 64 58 S 206647-XX2
1
A M 7 P3 750 T 4 X 12 V C 128 N2 S 206647-XX8
1
A M 7 P3 700 T 3 X 10 D 0 128 98 S 215191-XX2
A M 7 P3 700 T 3 X 10 D C 128 98 S 215191-XX3
A M 7 P3 700 T 3 X 10 D 0 128 N2 S 215191-XX8
A M 7 P3 700 T 3 X 10 D C 128 N2 S 215191-XX9
A M 7 P3 700 T 3 X 10 D C 128 98 S 215197-XX2
A M 7 P3 700 T 3 X 10 D C 128 N2 S 215197-XX8
A M 7 P3 700 T 4 X 12 V 0 64 98 S 205860-XX2
1
A M 7 P3 700 T 4 X 12 V 0 64 N4 S 205860-XX6
1
A M 7 P3 700 T 4 X 12 V 0 64 N2 S 205860-XX8
1
A M 7 P3 700 T 4 X 12 V M 64 58 S 205861-XX2
1
A M 7 P3 700 T 4 X 12 V M 64 58 N S 205861-XX3
1
A M 7 P3 700 T 4 X 12 V M 64 N4 S 205861-XX6
1
A M 7 P3 700 T 4 X 12 V M 64 N4 N S 205861-XX7
1
A M 7 P3 700 T 4 X 12 V M 64 N2 S 205861-XX8
1
A M 7 P3 700 T 4 X 12 V M 64 N2 N S 205861-XX9
1
A M 7 P3 700 T 4 X 12 V C 64 98 S 205862-XX2
1
A M 7 P3 700 T 4 X 12 V C 64 N4 S 205862-XX6
1
A M 7 P3 700 T 4 X 12 V C 64 N2 S 205862-XX8
1
1 4X DVD-ROM drive 2 8X DVD-ROM drive
Continued

1-4 Product Description
Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU#
A M 7 P3 650 T 4 X 6 D 0 64 58 S 205857-XX2
A M 7 P3 650 T 4 X 6 D 0 64 N4 S 205857-XX6
A M 7 P3 650 T 4 X 6 D 0 64 N2 S 205857-XX8
A M 7 P3 650 T 4 X 6 D M 64 58 S 205858-XX2
A M 7 P3 650 T 4 X 6 D M 64 58 N S 205858-XX3
A M 7 P3 650 T 4 X 6 D M 64 N4 S 205858-XX6
A M 7 P3 650 T 4 X 6 D M 64 N4 N S 205858-XX7
A M 7 P3 650 T 4 X 6 D M 64 N2 S 205858-XX8
A M 7 P3 650 T 4 X 6 D M 64 N2 N S 205858-XX9
A M 7 P3 650 T 4 X 6 D C 64 58 S 205859-XX2
A M 7 P3 650 T 4 X 6 D C 64 N4 S 205859-XX6
A M 7 P3 650 T 4 X 6 D C 64 N2 S 205859-XX8
A M 7 P3 500 T 4 X 12 V 0 64 58 S 139114-XX2
1
A M 7 P3 500 T 4 X 12 V 0 64 N4 S 139114-XX6
1
A M 7 P3 500 T 4 X 12 V 0 64 N2 S 139114-XX8
1
A M 7 P3 500 T 4 X 12 V M 64 58 S 139116-XX2
1
A M 7 P3 500 T 4 X 12 V M 64 58 N S 139116-XX3
1
A M 7 P3 500 T 4 X 12 V M 64 N4 S 139116-XX6
1
A M 7 P3 500 T 4 X 12 V M 64 N2 S 139116-XX8
1
A M 7 P3 500 T 4 X 12 V C 64 58 S 140141-XX2
1
A M 7 P3 500 T 4 X 12 V C 64 58 N S 140141-XX3
1
A M 7 P3 500 T 4 X 12 V C 64 N4 S 140141-XX6
1
A M 7 P3 500 T 4 X 12 V C 64 N2 S 140141-XX8
1
A M 7 P3 450 T 4 X 6 D 0 64 58 S 159695-XX2
A M 7 P3 450 T 4 X 6 D 0 64 N4 S 159695-XX6
A M 7 P3 450 T 4 X 6 D M 64 58 S 159696-XX2
A M 7 P3 450 T 4 X 6 D M 64 58 N S 159696-XX3
A M 7 P3 450 T 4 X 6 D M 64 N4 S 159696-XX6
A M 7 P3 450 T 4 X 6 0 C 64 58 S 159697-XX2
A M 7 P3 450 T 4 X 6 D C 64 58 N S 159697-XX3
A M 7 P3 450 T 4 X 6 0 C 64 N4 S 159697-XX6
A M 7 P3 450 T 3 X 6 D 0 64 58 S 139117-XX2
A M 7 P3 450 T 3 X 6 D 0 64 N4 S 139117-XX6
A M 7 P3 450 T 3 X 6 D 0 64 N2 S 139117-XX8
A M 7 P3 450 T 3 X 6 D M 64 58 S 139120-XX2
A M 7 P3 450 T 3 X 6 D M 64 N4 S 139120-XX6
A M 7 P3 450 T 3 X 6 D M 64 N2 S 139120-XX8
A M 7 P3 450 T 3 X 6 D C 64 58 S 140142-XX2
A M 7 P3 450 T 3 X 6 D C 64 N4 S 140142-XX6
A M 7 P3 450 T 3 X 6 D C 64 N2 S 140142-XX8
1 4X DVD-ROM drive 2 8X DVD-ROM drive
Continued

Product Description 1-5
Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU#
A M 7 P2 400 T 4 X 10 V 0 64 95 S 400326-XX2 1
A M 7 P2 400 T 4 X 10 V M 64 95 S 400327-XX2 1
A M 7 P2 400 T 4 X 10 V C 64 95 S 124939-XX2 1
A M 7 P2 400 T 4 X 10 V 0 64 98 S 400324-XX4 1
A M 7 P2 400 T 4 X 10 V M 64 98 S 400325-XX4 1
A M 7 P2 400 T 4 X 10 V C 64 98 S 124940-XX4 1
A M 7 P2 400 T 4 X 10 V 0 64 N4 S 400322-XX6 1
A M 7 P2 400 T 4 X 10 V M 64 98 N S 400325-XX5 1
A M 7 P2 400 T 4 X 10 V M 64 N4 S 400323-XX6 1
A M 7 P2 400 T 4 X 10 V C 64 N4 S 124941-XX6 1
A M 7 P2 366 T 4 X 6 D M 64 95 S 149207-XX2
A M 7 P2 366 T 4 X 6 D M 64 98 S 149207-XX4
A M 7 P2 366 T 4 X 6 D M 64 98 N S 149207-XX5
A M 7 P2 366 T 4 X 6 D M 64 N4 S 149207-XX6
A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX2
A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX4
A M 7 P2 366 T 4 X 6 D C 64 95 S 149208-XX6
A M 7 P2 366 T 4 X 6 D O 64 95 S 152550-XX2
A M 7 P2 366 T 4 X 6 D O 64 N4 S 152550-XX6
A M 7 P2 366 T 3 X 6 D M 64 95 S 164462-XX2
A M 7 P2 366 T 3 X 6 D M 64 98 S 164462-XX4
A M 7 P2 366 T 3 X 6 D M 64 98 N S 164462-XX5
A M 7 P2 366 T 3 X 6 D M 64 N4 S 164462-XX6
A M 7 P2 366 T 3 X 6 D 0 64 95 S 400332-XX2
A M 7 P2 366 T 3 X 6 D M 64 N4 S 400333-XX2
A M 7 P2 366 T 3 X 6 D 0 64 98 S 400330-XX4
A M 7 P2 366 T 3 X 6 D M 64 98 S 400331-XX4
A M 7 P2 366 T 3 X 6 D C 64 95 S 124898-XX2
A M 7 P2 366 T 3 X 6 D C 64 98 S 124899-XX4
A M 7 P2 366 T 3 X 6 D 0 64 N4 S 400328-XX6
A M 7 P2 366 T 3 X 6 D M 64 N4 S 400329-XX6
A M 7 P2 366 T 3 X 6 D C 64 N4 S 124938-XX6
1 4X DVD-ROM drive 2 8X DVD-ROM drive

1-6 Product Description
Features
The computer has the following standard features:
■ Intel Pentium III 1-GHz, 900-, 850-, 750-, 700-, 650-, 600- or 450-MHz processors,
or Intel Pentium II 400- or 366-MHz processors, depending on computer model
■ 8-MB SDRAM (synchronous graphics)
■ 64-MB of SDRAM (synchronous); expandable to 288 MB
■ 13.3- or 14.1-inch XGA TFT color display; true color (24-bit) support
■ Keyboard with Easy Access Buttons and an EasyPoint IV pointing device or
Synaptics TouchPad, depending on computer model
■ External AC Adapter
■ 6- or 8-cell Lithium ion (Li-ion) battery pack plus the MultiBay battery pack
(available only as an option)
■ Removable 30.0-, 20.0-, 12.0-, 10.0-, or 6.4-GB hard drive, depending on computer
model
■ Mini PCI Type I slot which accommodates modem, network interface connection
(NIC), or combination modem/NIC (combo) card. Cable connections are provided to
RJ-11 and RJ-45 jacks on the system for modem and NIC connections, respectively.
■ External diskette drive and cable
■ MultiBay that supports a diskette drive, SuperDisk LS-120 drive, CD-ROM drive,
CD-RW drive, DVD-ROM drive, second hard drive, or MultiBay battery pack
■ Two PC Card slots that accept 32- and 16-bit Type I, II, and III PC Cards, with
zoomed video interface in both slots
■ Ports and connectors for external equipment, including universal serial bus (USB),
serial, parallel, external monitor, composite TV out, and PS/2-compatible pointing
device or keyboard
■ Built-in stereo speakers featuring Compaq PremierSound, microphone, and stereo
speaker/headphone jack for stereo audio sound with electronic equalization and
wave table synthesis
■ Security features
■ Energy Star-compliant power saving features
Intelligent Manageability
Intelligent Manageability consists of preinstalled software tools for the computer and
Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the
computer. It provides the following functions:
■ Asset Management—provides detailed configuration and diagnostic information.
■ Fault Management—prevents, predicts, and alerts of impending hardware
problems.
■ Security Management—protects unauthorized access to data and components.

Product Description 1-7
■ Configuration Management—optimizes the computer by providing the latest
drivers, utilities, and software, which are available on CD-ROM and the Compaq
Web site at:
www.compaq.com/support/portables
NOTE: For further help with Intelligent Manageability, select Start ! Compaq
Information Center ! Intelligent Manageability
Accessing the Web Agent
The computer may have a preinstalled Web Agent that allows computer configuration
information to be viewed using Web technology. To access this feature, select Start !
Compaq Information Center ! Insight Web Management.
If the computer does not have a preinstalled Web Agent, it can be downloaded from the
Compaq Web site at:
www.compaq.com
Asset Management
AssetControl enables component information to be retrieved when on the road or
connected to the network.
AssetControl also enables the network administrator to remotely retrieve information
from any Compaq computer connected to the network. The information can be used to
assist in tracking and maintaining the computer and its components. It provides the
following information:
■ Inventory information—The network administrator can retrieve information about
the computer over the network by using Compaq Insight Manager or any PC
management tool provided by Compaq Solution Partners. Asset control information
retrieved from the computer includes:
■ Manufacturer, model, and serial number of Compaq computers, monitors, hard
drives, battery packs, memory boards, processor speeds, and operating systems
■ Asset tag: the computer and battery pack Asset tag numbers and the computer
ownership tag can be changed by accessing Computer Setup ! ! Security
System IDs.
■ System board and ROM revision levels
■ BIOS settings
■ Diagnostic information—Diagnostics for Windows includes information on hard
drives, ports, and video, sound, and other components. This application also allows
the user to run multithreaded tests on hardware components. If problems are found,
recommendations are provided.
All of the above information can be viewed, printed, or saved.

1-8 Product Description
Fault Management
Fault Management features minimize downtime and data loss by monitoring system
performance and generating the following alerts:
" Hard drive alert—provides 72-hour advance warning of impending hard drive
problems and can automatically start optional backup software. Alerts can be
enabled, disabled, and tested, and software can be set to back up information
whenever a hard drive alert occurs.
" System temperature alert—reports overheating. As the system temperature rises,
this feature first adjusts fan speed and other cooling components, then displays an
alert, then shuts down the system.
" Battery pack alert—reports charging problems and battery pack failure. A battery
charging problem alert is reported only on the computer display.
" Monitor alert—diagnoses and displays external monitor operational problems.
" Memory alert—reports memory board configuration changes when a memory board
is removed, added, or reconfigured. It also provides the previous and current
configurations for comparison.
" While the computer is connected to a network, alerts pop up on the computer display
and are simultaneously reported to the network console. If the computer is not
connected to the network, the user will receive a local alert.
To set alerts, select the Intelligent Manageability icon in the system tray.
Security Management
Security Management features customize system security.
" Power-On and Setup Passwords—prevent unauthorized access to information and
computer configuration.
" DriveLock—prevents unauthorized access to hard drives.
" Device disabling—prevents unauthorized data transfer through modems, serial
ports, parallel ports, and infrared ports on the computer and an optional docking
station.
" QuickLock/QuickBlank—locks the keyboard and clears the screen.
" Ownership Tag—displays ownership information during system restart.

Product Description 1-9
Configuration Management
Configuration Management optimizes software upgrade and customer support
procedures. Compaq provides support software to optimize the performance of the
computer. This support software is accessible through a monthly CD-ROM
subscription. Support software can also be downloaded from the Compaq Web site at:
www.compaq.com/support/ portables
Managing Power
The computer comes with a collection of power management features that allow
battery operating time to be extended and power to be conserved. Use power
management to monitor most computer components such as the hard drive, processor,
and display.
Accessing Power Management
In Windows 95, select Start!Settings!Control Panel!Power to view or adjust
settings in Power Properties.
NOTE: If Windows NT 4.0 is running, select Compaq Power instead of Power. If
Windows 98 is running, select Power Management.
Power Management Levels
To extend the life of batteries, use the Battery Conservation tab in Power Properties. If
Windows 95 is running, select Start ! Settings ! Control Panel ! Power to access
Power Properties.
NOTE: If Windows NT 4.0 is running, select Compaq Power instead of Power. If
Windows 98 is running, select Power Management.
The level of battery conservation or selection of preset power management levels can
be customized.

1-10 Product Description
1.2 Computer Components
System Memory Options
The main memory subsystem supports a minimum standard 32 or 64 megabytes of
Synchronous SDRAM, and is expandable to 544 or 576 megabytes, depending on
computer model. The minimum standard Synchronous SDRAM is installed on the
system board. The upgrade SDRAM is accomplished with memory expansion boards
that are available in 32-, 64-, 128-, and 256-megabytes.
System memory can be upgraded as shown in the following table:
Table 1-3
Memory Upgrade
Base Memory installed
on System Board
Memory Expansion Board Total System Memory
32 MB 64 MB 512 MB (2 × 256 MB) 544 MB 576 MB
32 MB 64 MB 384 MB (1 × 256 MB + 1 × 128 MB) 416 MB 448 MB
32 MB 64 MB 320 MB (1 × 256 MB + 1 × 64 MB) 352 MB 384 MB
32 MB 64 MB 288 MB (1 × 256 MB + 1 × 32 MB) 320 MB 352 MB
32 MB 64 MB 256 MB (1 × 256 MB or 2 × 128 MB) 288 MB 320 MB
32 MB 64 MB 192 MB (1 × 128 MB + 1 × 64 MB) 224 MB 256 MB
32 MB 64 MB 160 MB (1 × 128 MB + 1 × 32 MB) 192 MB 224 MB
32 MB 64 MB 128 MB (1 × 128 MB or 2 × 64 MB) 160 MB 192 MB
32 MB 64 MB 96 MB (1 × 64 MB + 1 × 32 MB) 128 MB 160 MB
32 MB 64 MB 64 MB (1 × 64 MB or 2 × 32 MB) 96 MB 128 MB
32 MB 64 MB 32 MB (1 × 32 MB) 64 MB 96 MB
32 MB 64 MB 0 MB 32 MB 64 MB

Product Description 1-11
Power Equipment
The following power options are available:
" AC Adapter
" Lithium ion battery pack
" Automobile Power Adapter/Charger
" Aircraft Power Adapter
AC Adapter
The AC Adapter is field replaceable and ships with the computer and is available as an
option. The 50-watt AC Adapter converts 100/220 volts AC into low-voltage DC to
drive the DC-DC converter and to recharge the battery pack. The output of this AC/DC
supply is the battery voltage, approximately 10 to 19 volts.
Lithium Ion Battery Pack
The primary battery pack can be used and charged in the computer battery bay. The
MultiBay battery pack can be used and charged in the MultiBay.
Automobile Power Adapter/Charger and Aircraft Power Adapter
The Automobile Power Adapter/Charger allows the computer to operate and the
battery pack to charge from an automobile cigarette lighter receptacle. The Aircraft
Power Adapter allows the computer to operate from a 12-volt aircraft DC socket.
Mass Storage Devices
The following mass storage devices are available for the computer:
Table 1-4
Mass Storage Devices
Device Capacity
Diskette drive 3.5-inch, 1.44 MB, 720 KB, and 1.2 MB (Japanese format)
Hard drive 30.0, 20.0, 12.0-, 10.0-, and 6.4-GB (also available as an
option)
CD-ROM drive 24-Speed Max (also available as an option)
CD-RW drive 20-Speed Max read, 4-Speed Max write and rewrite
(available only as an option).
DVD-ROM 4.7 GB
SuperDIsk LS-120 drive 120 MB (available only as an option)
External diskette drive 3.5-inch, 1.44 MB

1-12 Product Description
1.3 Computer External Components
The computer external components on the front, rear, left side, right side, top, and
bottom, of the computer as well as the keyboard components for the pointing stick
model and TouchPad model are shown in the following figures and described in the
accompanying tables.
Front Components
Figure 1-2 Front Components
Table 1-5
Front Components
Item Components Function
1 Hard drive bay Accepts removable hard drive.
2 Stereo speaker/headphone jack Connects external speakers, headset, or headphones
to the computer.
This jack is driven by an amplifier and has volume
control. The internal computer speakers are turned off
when external speakers or headphones are plugged
into this jack.
3 Microphone jack Connects an external microphone to the computer.
4 System-on light Indicates that the computer is turned on.
5 Battery charge light Indicates that the computer is charging a battery pack.

Product Description 1-13
Rear Components
Figure 1-3 Rear Components
Table 1-6
Rear Components
Item Component Function
1 Infrared port Provides wireless communication between the computer and
another infrared-equipped device using an infrared beam.
2 Serial connector Connects an optional external serial device such as a
mouse.
3 External monitor
connector
Connects optional external display.
4 Docking connector Connects the computer to the optional desktop expansion
base or convenience base.
5 Parallel connector Connects an optional parallel device such as a printer.
6 Power connector Connects the AC Adapter to the computer.
7 USB port Connects USB devices, such as cameras for video
conferencing, or hubs which connect multiple USB devices.
The USB connector is a powered hub. When running
Windows 95 or higher or Windows NT or higher, any
combination of up to five powered or unpowered hubs can
be connected in any sequence, as long as two unpowered
hubs are not connected next to each other.
8 Keyboard/mouse connector Connects an optional full-sized keyboard or a mouse. Both
the external mouse and computer pointing device are active.
A generic splitter/adapter will allow the connection of both an
external keyboard and external mouse at the same time.

1-14 Product Description
Left Side Components
Figure 1-4 Left Side Components
Table 1-7
Left Side Components
Item Component Function
1 Composite TV connector Connects a television, VCR, camcorder, or
overhead projector.
2 Cable lock connector Accepts an optional security cable to secure the
computer to a fixed object to prevent theft.
3 Airflow vent Allows airflow needed to cool computer components.
Do not block airflow vents.

Product Description 1-15
Right Side Components
Figure 1-5 Right Side Components
Table 1-8
Right Side Components
Item Component Function
1 PC Card slots Accepts 16- and 32-bit CardBus PC Cards.
2 Airflow vent Allows airflow needed to cool computer components.
Do not block airflow vents.
3 MultiBay Supports MultiBay devices.
4 Audio bass port Enhances stereo sound.
5 RJ-11 jack Connects a standard telephone cable or modem
cable to the computer.
6 RJ-45 jack Connects a network cable to the computer.

1-16 Product Description
Top Components
Figure 1-6 Top Components

Product Description 1-17
Table 1-9
Top Components
Item Component/Icon Function
1 Display switch Turns off the display if the computer is closed while turned on.
2 Suspend button* Initiates and exits Suspend.** When pressed with the Fn key,
initiates Hibernation.
3 Hard drive light Indicates hard drive activity.
4 MultiBay drive light Indicates MultiBay activity.
5 Num Lock light Indicates that Num lock is on and the embedded numeric
keypad is enabled.
6 Caps Lock light Indicates that Caps lock is on.
7 Scroll Lock light Indicates that Scroll lock is on.
8 Information—Links directly to Compaq Armada user
information for quick answers to your computer questions.
This key is present only on computer models with SKUs
206645-XXX, 206646-XXX, 206647-XXX, 215191-XXX,
215197-XXX, 215198-XXX, and 215199-XXX.
9 Home—Provides an Internet starting point, connecting to a
personalized Web page filled with local weather, news, sports,
and financial information. This key is present only on
computer models with SKUs 206645-XXX, 206646-XXX,
206647-XXX, 215191-XXX, 215197-XXX, 215198-XXX, and
215199-XXX.
10 Search—Opens the AltaVista search engine Web site, which
helps you locate information on the Internet. This key is
present only on computer models with SKUs 206645-XXX,
206646-XXX, 206647-XXX, 215191-XXX, 215197-XXX,
215198-XXX, and 215199-XXX.
11 Email—Accesses your default email application. This key is
present only on computer models with SKUs 206645-XXX,
206646-XXX, 206647-XXX, 215191-XXX, 215197-XXX,
215198-XXX, and 215199-XXX.
12 Power switch Turns the computer on or off or exits Suspend.
13 Internal speakers Produce stereo sound.
*In Windows 98 the term sleep button suspend button. replaces the term
**In Windows 98 the term Standby Suspend. replaces the term

1-18 Product Description
Bottom Components
Figure 1-7 Bottom Components
Table 1-10
Bottom Components
Item Component Function
1 Battery bay Holds the primary battery.
2 Hard drive security screw Secures the hard drive in the hard drive bay.
3 Modem slot cover Contains the mini PCI modem card.
4 MultiBay notch Helps to grasp a drive or battery pack from the MultiBay.
5 MultiBay release latch Releases a removable drive or battery pack from the
MultiBay.
6 Fan Provides airflow to cool internal components.
7 Label Identifies computer and provides the serial number
needed when calling Compaq customer support.

Product Description 1-19
EasyPoint IV Pointing Stick Model Components
Figure 1-8 EasyPoint IV Pointing Stick Model Components
Table 1-11
Keyboard Components
Pointing Stick Model
Item Component Function
1 EasyPoint IV pointing stick Moves the cursor in the direction of finger movement.
2 Left pick button Functions like the left button on an external mouse.
3 Scroll button Scrolls the document to allow quicker
maneuverability.
4 Right pick button Functions like a right button on an external mouse.

1-20 Product Description
TouchPad Components
Figure 1-9 TouchPad Components
Table 1-12
Keyboard Components
TouchPad Model
Item Component Function
1 TouchPad Moves the cursor in the direction of finger movement.
2 Left TouchPad button Functions like the left button on an external mouse.
3 Right TouchPad button Functions like a right button on an external mouse.

Product Description 1-21
1.4 Design Overview
This section presents a design overview of key parts and features of the computer. For
assembly/disassembly instructions for the parts described in this section, refer to
Chapter 5.
System Board
The system board provides the following device connections:
"
Memory expansion board
"
Diskette drive
"
Hard drive
"
CD-ROM, CD-RW, and DVD-ROM drive
"
Display
"
Keyboard/EasyPoint IV pointing device
"
Audio
"
Processor
"
Fan
"
PC Cards
"
Modem
The computer is equipped with an Intel Pentium III 1-GHz, 900-, 850-, 750-, 700-,
650-, 600- or 450-MHz processor, or an Intel Pentium II 400- or 366-MHz processor,
depending on the computer model. For ventilation, an electrical fan is installed. The
fan operates on from 5 to 12 volts and is controlled by a temperature sensor. The fan is
designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption,
power management/battery conservation configurations, battery fast charging, and
software applications. Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6 cm) clearance
on the left and right sides of the computer.

1-22 Product Description

Troubleshooting 2-1
chapter
2
TROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process:
1. Complete the preliminary steps listed in Section 2.1.
2. Run the Power-On Self-Test (POST) as described in Section 2.3.
3. Run Computer Setup as described in Section 2.5.
4. If you are unable to run POST or if the problem persists after running POST,
perform the recommended actions described in the diagnostic tables in Section 2.5.
Follow these guidelines when troubleshooting:
■ Complete the recommended actions in the order in which they are given.
■ Repeat POST after each recommended action until the problem is resolved and the
error message does not return.
■ When the problem is resolved, stop performing the troubleshooting steps and do not
complete the remaining recommended actions.
■ Refer to Chapter 5 for recommended removal and replacement procedures.
■ If the problem is intermittent, check the computer several times to verify that the
problem is solved.
The following table describes the troubleshooting actions:
If You Want To: Then Run:
Check for POST error messages POST
Perform any of the following:
■ Check the system configuration
■ Set the system power management
parameters
■ Return the system to its original
configuration
■ Check system configuration of installed
devices
Computer Setup

2-2 Troubleshooting
2.1 Preliminary Steps
IMPORTANT: Use AC power when running POST or Computer Setup. A low battery
condition could initiate Hibernation and interrupt the test.
Before running POST, complete the following steps:
1. Obtain established passwords. If you must clear the passwords, go to Section 2.2.
2. Ensure that the hard drive is installed in the computer.
3. Ensure that the battery pack is installed in the computer and the power cord is
connected to the computer and plugged into an AC power source.
4. Turn on the computer.
5. If a power-on password has been established, type the password and press Enter.
6. Run Computer Setup (Section 2.5). If a Setup password has been established, type
the password and press Enter.
7. Turn off the computer and all external devices.
8. Disconnect external devices that you do not want to test. If you want to use the
printer to log error messages, leave it connected to the computer.
NOTE: If a problem only occurs when an external device is connected to the
computer, the problem could be with the external device or its cable. Isolate the
problem by running POST with and without the external device connected.
9. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you
plan to test these ports.
Follow these steps to run Compaq Utilities:
a. If you are running Compaq Utilities from the hard drive, turn on or restart the
computer. Press F10 when the cursor appears in the upper-right corner of the
screen. If you do not press F10 in time, restart the computer and try again.
If you are running Compaq Utilities from diskette, insert the Compaq Utilities
diskette in drive A. Turn on or restart the computer.
b. Press .Enter to accept OK
c. Select Prompted Diagnostics.
d. After “Identifying System Hardware” completes, select Interactive Testing and
follow the instructions on the screen.

Troubleshooting 2-3
2.2 Clearing Passwords
1. Turn off the computer.
2. Disconnect the AC Adapter (refer to Section 5.3).
3. Remove the battery pack (Section 5.6).
4. Disconnect and remove the Real Time Clock (RTC) battery (Section 5.11).
5. Wait five minutes.
6. Reconnect the RTC battery.
7. Install the keyboard deck and keyboard assembly.
8. Reconnect the AC Adapter. Do not reinstall the battery pack yet.
9. Turn on the computer.
NOTE: Remember to set the date and time the next time the computer is turned on.
2.3 Power-On Self-Test (POST)
The Power-On Self-Test (POST) is a series of tests that run every time the computer is
turned on. POST verifies that the system is configured and functioning properly.
To run POST, complete the following steps:
1. Complete the preliminary steps (Section 2.1).
2. Turn on the computer.
If POST does not detect any errors, the computer beeps once or twice to indicate that
POST has run successfully. The computer boots from the hard drive or from a bootable
diskette if one is installed in the diskette drive.

2-4 Troubleshooting
2.4 POST Error Messages
If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the Troubleshooting
tables in Section 2.6.
If POST detects an error, one of the following events occurs:
■ A message with the prefix "WARNING" appears, informing you where the error
occurred. The system pauses until you press to continue.F1
■ A message with the prefix "FATAL" appears, informing you where the error
occurred. After the message, the system emits a series of beeps, then stops.
■ The system emits a series of beeps, then stops.
Warning messages indicate that a potential problem, such as a system configuration
error, exists. When F1 is pressed, the system should resume. You should be able to
correct problems that produce WARNING messages.
If you receive one of the error messages listed below, follow the recommended action.

Troubleshooting 2-5
Table 2-1
Warning Messages
Message Description Recommended Action
CMOS checksum invalid, run
SCU
CMOS RAM information
has been corrupted.
Run Computer Setup to
reinitialize CMOS-RAM.
CMOS failure, run SCU CMOS RAM has lost
power.
Run Computer Setup to
reinitialize CMOS-RAM.
Diskette controller error The diskette drive
controller failed to
respond to the recalibrate
command.
If there is no diskette drive in the
system, run Computer Setup to
properly configure the CMOS-
RAM to show no diskette drive
present. If the problem persists,
or if a diskette drive is present,
complete these steps until the
problems is solved:
1.
Check diskette drive
connections.
2.
Replace diskette drive.
3. Replace system board.
Diskette track 0 failed The diskette drive cannot
read track 0 of the
diskette in the drive.
Try another diskette. If the
problem persists, you may need
to replace the diskette drive.
Hard disk controller error The hard drive controller
failed to respond to the
reset command.
Check the drive parameters.
Turn off the system and check all
related connections.
Keyboard controller failure The keyboard failed the
self-test command.
Replace the system board.
Keyboard failure The keyboard failed to
respond to the RESET ID
command.
Replace the keyboard. If the
problem persists, replace the
system board.
No interrupts from Timer 0 The periodic timer
interrupt is not occurring.
Replace the system board.
ROM at xxxx (LENGTH yyyy)
with nonzero checksum (zz)
An illegal adapter ROM
was located at the
specified address.
Check the external adapter (such
as a video card) to determine if it
is causing the conflict.
Time/Date corrupt - run SCU The time and date stored
in the real time clock have
been corrupted, possibly
by a
power loss.
1.
Run Computer Setup.
2.
If problem persists, replace
auxiliary battery.
3.
If problems persists, replace
system board.
Hard disk xx failure (or error) A failure or an error
occurred when trying to
access the
hard drive.
1. Run ScanDisk.
2. Check disk in DOS and
Windows 95.

2-6 Troubleshooting
Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate
severe problems, such as a hardware failure. Fatal errors do not allow the system to
resume. Some of the Fatal error beep codes are listed at the end of this section.
Table 2-2
Fatal Error Messages
Message Description Beep code
CMOS RAM test failed A walking bit test of CMOS RAM location 0E
(Hex) - 3F (Hex) failed.
3
DMA controller faulty A sequential read/write of the transfer count
and transfer address registers within the
primary and secondary DMA controllers
failed.
4
Faulty DMA page registers A walking bit read/write of the 16 DMA
controller page registers starting at location
80 Hex failed.
0
Faulty refresh circuits A continuous read/write test of port 61h
found that bit 4 (Refresh Detect) failed to
toggle within an allotted amount of time.
1
Interrupt controller failed A sequential read/write of various Interrupt
Controller registers failed.
5
ROM checksum incorrect A checksum of the ROM BIOS does not
match the byte value at F000:FFFF.
2
RAM error at location xxxx RAM error occurred during memory test. None
*Beep codes are defined in Table 2-3.
Table 2-3
Fatal Error Beep Codes
Beep Code Beep Sequence Description Recommended Action
0 S-S-S-P-S-S-L-P The DMA page registers are
faulty.
Replace system board.
1 S-S-S-P-S-L-S-P The refresh circuitry is faulty.
2 S-S-S-P-S-L-L-P The ROM checksum is incorrect.
3 S-S-S-P-L-S-S-P The CMOS RAM test failed.
4 S-S-S-P-L-S-L-P The DMA controller is faulty.
5 S-S-S-P-L-L-S-P The interrupt controller failed.
6 S-S-S-P-L-L-L-P The keyboard controller failed.
7 S-S-L-P-S-S-S-P Graphics adapter is faulty.
8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board or
system board if memory on
system board is faulty.
NOTE: S = Short, L = Long, P = Pause

Troubleshooting 2-7
2.5 Compaq Utilities
Compaq Utilities contain several functions that
■ Determine if various computer devices are recognized by the system and are
operating properly.
■ Provide information about the system once it is configured.
Compaq Utilities include the following programs:
■ Computer Setup
■ Compaq Diagnostics
To access Compaq Utilities:
1. Turn on or restart the computer by clicking Start! !Shut Down Restart the
computer.
2. Press F10 when the blinking cursor appears in the upper-right corner of the display.
3. Select a menu option.
Selecting Computer Setup or Compaq Diagnostics
for Windows
The computer features two system management utilities:
■ Computer Setup is a system information and configuration utility that can be used
even when your operating system is not working or will not load. It includes custom
settings that are not available in Windows.
To configure a device in Windows NT 4.0, you must use Computer Setup.
■ Compaq Diagnostics for Windows is a system information and diagnostic utility
that is used within the Windows operating system. Use Compaq Diagnostics for
Windows to test system components and to display system information whenever
possible.
To configure a device in Windows 95 or 98 use the operating system itself.
Windows 95 and 98 can be used to add and remove programs, and provide Wizards
to ensure proper device drivers are installed. Diagnostics for Windows is NOT a
configuration tool and might only test devices that are properly configured by the
operating system.
NOTE: It is not necessary to configure a device connected to a USB connector on the
computer or an optional docking base.

2-8 Troubleshooting
Using Computer Setup
All information and settings in Computer Setup are accessed from the File, Security, or
Advanced menus.
NOTE: Your settings in Computer Setup are not affected by updating the system ROM.
To view information or change a setting in Computer Setup:
1. Turn on or restart the computer. When the blinking cursor appears in the upper-right
corner of the screen, press F10.
■ To change the language, press F2.
■ To view navigation information, press F1
.
■ To return to the Computer Setup menu from anywhere in Computer Setup,
press Esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the computer
■ Select File!Ignore Changes and Exit, then press Enter
.
or
■ Select File!Save Changes and Exit, then press Enter.
4. To confirm your choice, press F10
.
File Menu
Begin here To do this
System information ■ View identification information about the
computer, docking base, and battery
packs.
■ View specification information about the
processor, memory and cache size, and
ROM date and family.
Save to floppy Save system configuration to a diskette.
Restore from floppy Restore system configuration from a diskette.
(The diskette contains your personal
configuration, so you should restore from the
diskette before using the System Recovery
CD-ROM.)
Restore defaults Replace configuration settings in Computer
Setup with factory default settings.
(Identification information is retained.)
Ignore changes and exit Cancel changes entered during the current
Computer Setup session, then exit and
restart the computer.
Save changes and exit Save changes, then exit and restart the
computer.

Troubleshooting 2-9
Security Menu
Begin here To do this
Setup password Enter, change, or delete a setup
password.
Power-On password Enter, change, or delete a power-on
password.
Password options Enable/disable:
■ QuickLock/QuickBlank.
■ Lock keyboard and pointing stick or
touchpad at startup.
(These features can be enabled only
when a power-on password is set.)
DriveLock passwords Enter, change, or delete a DriveLock
password.
Device security Enable/disable
■ Ports or diskette drives.
■ Diskette write.
■ CD-ROM or diskette startup.
NOTE: Settings for a DVD-ROM can be
entered in the CD-ROM field.
System IDs Enter identification numbers for the
computer, a docking base, and
battery packs.

2-10 Troubleshooting
Advanced Menu
Begin here To do this
Language (or press F2)Change the Computer Setup language.
Boot Options Enable/disable
■ QuickBoot, which starts the computer
more quickly by eliminating some
startup tests. (If you suspect a memory
failure and want to test memory
automatically during startup, you may
want to disable QuickBoot.)
MultiBoot, which enables you to set a
startup sequence that can include any
drives in the system.
Device Options ■ Enable/disable the embedded numeric
keypad at startup.
■ Enable/disable multiple standard
pointing devices at startup. When this
feature is disabled, only one pointing
device is activated at startup.
■ Enable/disable USB legacy support for
one USB mouse and one USB
keyboard. (When USB legacy support
is enabled, the keyboard and mouse
work without a loaded USB driver.)
■ Set an optional external monitor or
overhead projector connected to a
video card in a docking base as the
primary device. (When the computer
display is set as secondary, the
computer must be shut down before
undocking.)
■ Set video-out mode to NTSC (default),
NTSC-J, PAL, or PAL-M.
Change the parallel port mode to or from
EPP, standard, bidirectional, or ECP.

Troubleshooting 2-11
Using Compaq Diagnostics for Windows
1. Access Compaq Diagnostics for Windows by selecting
Start!Settings! !Control Panel Compaq Diagnostics.
2. To select a category, choose one of two methods:
■ Select the Categories menu, then select a category from the drop-down list.
■ Select a category icon on the toolbar.
3. To run diagnostic tests
a) Select the Test tab.
b) In the scroll box, select the category or device you want to test.
c) Select the Quick, Complete, or Custom test type.
d) Select the Interactive or Unattended test mode.
e) Select the Begin Testing button.
f) View test information by selecting a report from the Status, Log, or Error tab.
4. To print the information or save it to a drive, select the File menu, then select Print
or Save As.
5. To exit, select the File menu!Exit.
Factory Default Settings
Table 2-4
Initialization
Enable POST Memory Test Checked (enabled)
Keyboard Num Lock Unchecked (Off)
Hard drive boot sequence
1 Hard drive in the computer MultiBay
2 Hard drive in the computer hard drive bay
3 Hard drive in the expansion base or
convenience base half-height/MultiBay
4 Hard drive in the expansion base or
convenience base MultiBay
Boot display Auto
Language Language of country

2-12 Troubleshooting
Table 2-5
Ports
Serial port 3F8, IRQ4
Infrared port 2F8, IRQ9
Parallel port 378, IRQ7
Ethernet port 300, IRQ11
Table 2-6
Power
Low Battery Warning Beep Checked (enabled)
External Energy Saving Monitor Connected Unchecked (not connected)
Power Management
Enabled While operating on battery power
Conservation Level High
Level Definition
High Suspend Time: 3 minutes
Hibernation Timeout: Immediate
Drive Timeout: 1 minute
Screen Timeout: 1 minute
Medium Suspend Time: 5 minutes
Hibernation Timeout: 1 hour
Drive Timeout: 2 minutes
Screen Timeout: 3 minutes
Custom Suspend Time: disabled
Hibernation Timeout: low battery
Drive Timeout: always on
Screen Timeout: always on
Table 2-7
Security
Enable QuickLock/QuickBlank Unchecked (Disabled)
Enable Power-On Password Unchecked (Disabled)
Disable Serial/Infrared Ports Unchecked (Enabled)
Disable Parallel Port Unchecked (Enabled)
Disable PC Card Slots Unchecked (Enabled)
Setup Password Password blank
Power-On Password Password blank
Diskette Drives
Disable Diskette Drives Unchecked (Enabled)
Disable Diskette Boot Unchecked (Enabled)

Troubleshooting 2-13
2.6 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of messages
that may be displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms of the
computer malfunction against the problem description in the Troubleshooting tables to
avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible solutions
before replacing parts:
■ Verify that cables are connected properly to the suspected defective parts.
■ Verify that all required device drivers are installed.
■ Verify that all printer drivers have been installed for each application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the Compaq Web
site. By registering for this utility, you can stay up to date with software and hardware
information specific to your system.
■ To access Compaq Info Messenger, go to www.compaq.com and select Info
Messenger.
■ To register, follow the instructions on the Info Messenger page. When your
registration is complete, you can
■ Implement your customized search whenever you prefer from the Info
Messenger page.
■ Set Info Messenger to send you the information by email as it becomes
available.
Info Messenger will also inform you if there are updates to the system ROM for your
computer.

2-14 Troubleshooting
Checklist for Solving Problems
If you encounter a minor problem with the computer or software applications, go
through the following checklist for possible solutions:
■ Is the computer connected to an external power source, or does it have a fully
charged battery pack installed?
■ Are all cables connected properly and securely?
■ Did the diskette drive contain a nonbootable diskette when you turned on the
computer?
■ Have you installed all the needed device drivers? For example, if you are using a
mouse, you may need to install a mouse device driver.
■ Are printer drivers installed for each application?
Eliminating the typical problems described in this Troubleshooting section may save
you time and money. If the problem appears related to a software application, check
the documentation provided with the software. You may discover something you can
resolve easily by yourself.
If the condition persists, contact your Compaq authorized dealer or service provider.

Troubleshooting 2-15
Table 2-8
Solving Audio Problems
Problem Possible Cause Solution
Computer does not beep
after the Power-On Self-
Test (POST).
System beeps have been
turned down.
Use the Fn F5+ hotkeys to turn up the
system volume.
Internal speaker does not
produce sound when an
external audio source is
connected to the stereo
line-jack.
Volume may be turned off or
set too low.
" Adjust the overall volume by pressing
the Fn+F5 hotkeys.
" Adjust the sliding mixer controls by
double-clicking the speaker icon on
the Windows taskbar.
Line input may not be
connected properly.
Check line input connection.
Headphones or speakers are
connected to the stereo
speaker/ headphone jack,
which disables the internal
speakers.
Disconnect the head-phones or
speakers to enable the internal
speakers.
Volume may be muted Uncheck the mute box in the volume
properties.
External microphone
does not work.
You are using the wrong type
of microphone or microphone
plug for the computer.
Check to see if you are using a
monophonic electret condenser micro-
phone with a 3.5-mm plug.
The microphone may not be
connected properly.
Ensure that the micro-phone plug is
properly connected to the mono
microphone jack.
Sound source not selected. Ensure that microphone is selected as
the recording source in Control Panel !
Multimedia and that the recording level
is adjusted.
Audio settings are not set
correctly.
Check the game program's audio
settings.
Volume control on the
computer is turned down.
Adjust the computer volume with the
Fn F5+ hotkeys.
No sound from
headphones
Volume or mixing controls set
incorrectly.
■ Adjust the overall volume with the
Fn F5+ hotkeys.
■ Use the mixing features available by
double-clicking the speaker icon on
the Windows taskbar.
Sound source not selected. Verify that the sound source is selected
in Control Panel ! Multimedia.
The headphones are
connected to the wrong jack.
Check the connection.
Volume too low or too
loud
Volume or mixing controls set
incorrectly.
■ Adjust the overall volume with the
Fn F5+ hotkeys.
■ Check the mixing features available
by double-clicking the speaker icon on
the Windows taskbar.

2-16 Troubleshooting
Table 2-9
Solving Battery/Battery Gauge Problems
Problem Possible Cause Solution
Computer is beeping and
battery power light is
blinking
Battery pack charge is low. ■ Charge the battery pack by connecting to
an external power source.
■ Replace the battery pack with another
fully charged battery.
■ Initiate Hibernation or turn the computer
off until AC power or a fully charged
battery is available.
Computer battery charge
light blinks to indicate low
battery condition, but
computer does not beep.
Volume turned down too
low.
Turn up the volume using the Fn F5+
hotkeys.
Battery pack will not charge. Battery pack was exposed
to temperature extremes.
Allow time for the battery pack to return to
room temperature.
Battery pack is already
charged.
No action required.
Battery pack has exceeded
its useful life cycle.
Use a different battery pack.
Computer shut down and
memory was lost when
replacing the battery pack.
Hibernation was not
initiated before removing
the battery pack.
Work is lost.
Battery charge does not
last very long.
Battery is exposed to
higher temperatures.
Put the computer in a cooler place and
recharge the battery pack.
Battery is exposed to
extremely cold
temperatures.
Put the computer in a warmer place and
recharge the battery pack.
NOTE: The recommended operating
temperature range for the battery is from
10 C (50°C to 40° °F to 104°F). The
recommended storage temperature range
for the battery is from 0°C to 30° °C (32 F to
86 F).°
Battery conservation is
disabled or set to drain.
Reset the battery conservation level.
An external device is
draining the battery.
Turn off or remove any external device or
PC Cards when not in use.
Battery gauge may be
inaccurate and require
recalibration.
Recalibrate the gauge.
Date and time must be set
every time computer is
turned on.
The Real Time Clock
battery has reached the
end of its useful life.
■ Restore power, then turn on the computer
with the power switch.
■ Contact your Compaq authorized service
provider to replace the Real Time Clock
battery.
Battery gauge seems
inaccurate.
The battery pack may need
calibration.
Recalibrate the battery.
The battery pack has
reached the end of its
useful life.
Replace the battery pack.
Battery pack is warm after
charging.
Warming occurs during
charging.
No action required.

Troubleshooting 2-17
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem Possible Cause Solution
Drive cannot read a disc Disc is not properly seated
in the drive.
Open the loading tray, insert the disc,
then close the tray.
Disc is loaded in the loading
tray upside down.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive or DVD-
ROM drive is not detected
by the computer.
Drive is not connected
properly.
If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed
by Compaq, turn off the computer.
Then remove the drive from the
MultiBay and reinsert it.
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem Possible Cause Solution
Drive cannot write to a
diskette.
Diskette is not formatted. Format the diskette:
If you are using Windows 95 or
Windows 98:
1. From the Windows desktop, select
My Computer.
2. Select 3.5-in. Floppy (A).
3. Select File, then Format.
4.
Fill in the appropriate information,
then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a: at the system prompt.
Diskette is write-protected. Use another diskette that is not write-
protected or disable the write-protect
feature.
Writing to the wrong drive. Check the drive letter in your path
statement.
Not enough space is left on
the diskette.
Save the information to another
diskette.
Drive is disabled. Enable the proper drive through
Device Manager.
Disable diskette write ability
is turned on.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not checked.
System cannot start up
from diskette or SuperDisk
LS-120 drive.
A bootable diskette is not in
the drive.
Diskette bootability is
disabled in Computer Setup.
Verify that a diskette with the
necessary system files is in the drive.
Enable diskette bootability in Computer
Setup, Security menu.

2-18 Troubleshooting
Table 2-12
Solving Hard Drive Problems
Problem Possible Cause Solution
Accessing information on
the hard drive is much
slower than usual.
Hard drive entered low
power state due to timeout
and is now exiting from it.
Wait for the system to restore the
previously saved data to its state prior
to initiating a low power state.
Hard drive is fragmented/not
optimized or has errors.
Run ScanDisk and Disk Defragmenter.
Hard drive does not work. Hard drive is not seated
properly.
Turn off and unplug the computer, remove
the hard drive, and reinsert the hard drive.
Errors occur after starting
from an additional hard
drive.
Additional hard drive has not
been specially prepared with
necessary software.
Boot from the original hard drive or a
specially prepared hard drive.
System does not
recognize a hard drive.
The drive is not seated
properly.
Remove, then reinsert the drive.
The drive is damaged. Try using the hard drive in another bay to
verify that the problem is with the drive.
Run ScanDisk on the drive.
The drive was inserted while
system was on or in
Suspend or Hibernation.
Shut down the computer before inserting
removing a hard drive.
DriveLock settings cannot
be accessed in Computer
Setup.
The DriveLock settings are
accessible only when you
enter Computer Setup by
turning on (not restarting)
the computer.
Completely turn off the computer. Turn the
computer back on, then run Computer
Setup by pressing F10 when the blinking
cursor light appears upper-right on the
screen.
Table 2-13
Solving Infrared Problems
Problem Possible Cause Solution
Cannot communicate with
another computer.
The appropriate software is
not running on both
computers.
Install the appropriate software on the
second device, start the second device,
and start the program on both computers.
The other computer does
not have an IrDA-compliant
infrared port. Your Compaq
computer uses the IrDA
communications protocol.
Communication between infrared devices
must use the same communications
protocol. Check the manufacturer’s
instructions for connecting with infrared
devices or try connecting with a device you
know to be IrDA-compliant.
The pathway between the
infrared ports is obstructed,
one port is more than 30
degrees (plus or minus 15
degrees off the center line)
from the other, or the ports
are more than one meter
apart.
Remove the obstruction, align the infrared
ports to within 30 degrees, and position
computers within 1.5 feet (about 0.5 meter)
of each other.
There is an interrupt request
(IRQ) conflict.
Check for IRQ conflicts in the Device
Manager If two devices have the same
IRQ address, reassign one of the devices.
There is a baud rate conflict. Select the same baud rate for both
computers.
Continued

Troubleshooting 2-19
Table 2-13 continued
Problem Possible Cause Solution
Cannot communicate
with another computer
(continued).
There is a conflict with the #
bits.
Select the same # bits setting for
both computers.
There is a stop byte conflict. Select the same stop byte for both
computers.
There is a parity conflict. Select the same parity setting for
both computers.
Cannot transmit data. Direct sunlight, fluorescent
light, or flashing incandescent
light is close to the infrared
connections.
Remove the interfering light
source(s).
There is interference from
other wireless devices.
Keep remote control units such as
wireless headphones and other
audio devices away from the
infrared connections.
There is a physical
obstruction in the way.
Do not place objects that will
interfere with a line-of-sight data
transmission between the two units.
One of the units was moved
during data transmission.
Do not move either unit during data
transmission.
The orientation of the units is
wrong.
Adjust the devices so that they point
directly at each other.
The distance between the
units is too great.
Verify that devices are not more
than 1.5 feet (0.5 meter) apart.
Infrared port doesn’t
work.
Direct sunlight, fluorescent
light, or flashing incandescent
light is close to the infrared
connections.
Remove the interfering light
source(s).
There is interference from
other wireless devices.
Keep remote control units such as
wireless headphones and other
audio devices away from the
infrared connections.
IR has been disabled. Run IR configuration utility in Control
Panel.
Table 2-14
Solving Keyboard Problems
Problem Possible Cause Solution
Screen is blank and
keyboard is working.
A screen timeout has
been initiated..
Press any key to refresh the screen.
QuickLock/QuickBlank
has been initiated
To enable the keyboard and return
your information to the screen, enter
your power-on password.
LCD has been disabled. Press Fn+F4 to cycle from external
monitor to internal LCD.
Embedded numeric
keypad on computer
keyboard is disabled.
Num Lock function is not
turned on
Press Fn+Num Lk to enable the
Num Lock function and embedded
numeric keypad.

2-20 Troubleshooting
Table 2-15
Solving Modem Problems
Problem Possible Cause Solution
Modem loses connection. The cable connection from
the phone line to the modem
is loose.
Check to make sure the telephone
cable is properly connected.
Call Waiting has not been
disabled.
Disable Call Waiting:
1. Select Start ! Setting ! Control
Panel ! select Modems.
2. From the General tab of the
Modems Properties page, select
Dialing Properties.
From the My Locations tab of the
Dialing Properties page, check the
box labeled This location has call
waiting. Select *70, 70#, or 1170
from the drop-down list to disable
call waiting.
There is noise or excessive
traffic on the phone line.
Try connecting at a later time.
Modem not responding Modem is not set up
correctly in system BIOS.
Check the computer BIOS setup. If it
requires specific settings for
modems, be sure that they have
been enabled.
Modem does not dial
correctly.
Telephone number is not
entered correctly in the
modem’s dialing software.
■ Make sure the telephone number
you dialed is correct if you are
using the dialing directory or the
terminal mode.
■ Dial 1 if using dialing long
distance.
■ The other line could be busy or
not answering.
■ Make sure call waiting is disabled.
■ The modem may not recognize an
international dial tone. Try the
ATX3DT command and the
telephone number.
Characters are
garbled/transfer rates
are slow.
There is noise in the
telephone line.
■ Check your telephone and modem
cable connections. If they are a
little loose, they can cause noise
on the line.
■ Check with your local telephone
company for a phone line filter.
Continued

Troubleshooting 2-21
Table 2-15 Continued
Problem Possible Cause Solution
Phone line noise causing
a disconnection.
Hang-up Delay S Register
(S10) set too low.
Change S10 default to 150.
To set S10=150:
1.
Select Start ! Programs !
Accessories ! HyperTerminal,
then go to Command Mode.
2. Type ATS10=150 and press
Enter.
This command causes the modem
to take longer to disconnect even if
there is noise on the line.
No dial tone Phone service is not
connected to the telephone
wall jack.
Verify that service from the local
phone company by following these
steps:
1. Unplug the telephone cable from
the telephone wall jack.
2. Connect a telephone to the jack,
pick up the handset, and listen for
a dial tone. If there is a dial tone,
reconnect the modem to the
telephone wall jack with the
telephone cable and make sure all
connections are secure.
3.
If there is still no dial tone, contact
your local phone company or
building manager.
The modem is not responding
to commands from the
computer keyboard.
Verify the modem and computer are
connected:
1.
Select Start ! Programs !
Accessories ! HyperTerminal,
then go to Terminal Mode.
2. Type AT and press the Enter key.
If the modem displays OK, the
modem and computer are working
together. If the modem displays
ERROR, or does not respond,
restart the computer and repeat
step 1.
3. Type ATDT and listen for dial
tone.
4. Type ATH0 to hang up.
Continued

2-22 Troubleshooting
Table 2-15 Continued
Problem Possible Cause Solution
Modem does not connect
at highest speed.
Line conditions in your area
or in the area you are calling
may not support the highest
connect speeds.
Have your telephone line checked
by your local telephone service
provider.
Try dialing an alternate telephone
number for the service you are
using.
Another device on your
telephone line may be
causing interference.
Hang up an extension telephone
and disconnect any other devices
that may be using the same
telephone line, then redial.
The service or site called
does not support 56K or
supports an incompatible
56K implementation.
An internal modem supports
K56flex.
To find an Internet service provider
(ISP) that supports K56flex, go the
Compaq Web site at
www.compaq.com.
There is noise on the
telephone line.
The 56K protocol of an internal
modem will fall back to lower
speeds if the telephone line is too
noisy for a high-speed connection.
Try using another telephone line.
Change the Hang-up Delay S
Register:
1. Select Start! Programs
! !Accessories HyperTerminal.
2. Go to Command Mode, type
ATS10=150, then press Enter.
NOTE: This command causes the
modem to take longer to
disconnect even if there is no
noise on the line.
The telephone line does not
support 56K implementation.
The 56K protocol requires that the
telephone line contain no more
than one analog-to-digital
conversion.
Try connecting from an alternate
site.

Troubleshooting 2-23
Table 2-16
Solving PC Card Problems
Problem Possible Cause Solution
Computer does not
beep when a PC Card
is inserted.
PC Card is not inserted
properly.
Try reinserting the card. Ensure that the
PC Card is inserted in the correct
orientation. Insert the card gently to
prevent damage to the pins.
Speakers are turned off or
volume is turned down.
Adjust the volume control on the
computer.
PC Card or card driver is not
PCMCIA compliant.
Contact your Compaq authorized dealer,
reseller, or service provider for a list of PC
Cards tested successfully in Compaq PC
Card platforms.
Computer beeps only
once when a PC Card is
inserted.
The computer beeps once to
indicate that a PC Card is
recognized but not properly
configured.
Before a new PC Card can be used, it
may be necessary to perform an initial
setup procedure. Follow the PC Card
manufacturer's instructions for formatting
a hard drive card or installing PC Card-
specific drivers for a network card.
Network PC Card does
not work.
Necessary drivers are not
installed (turned on).
Refer to the instructions that came with
the PC Card or contact the vendor for
information on installing the correct
drivers.
PC Card is not fully inserted
or is upside down.
Ensure the PC Card is inserted correctly.
Network PC Card or driver is
not PCMCIA compliant.
Contact your Compaq authorized dealer,
reseller, or service provider for a list of PC
Cards tested successfully in Compaq PC
Card platforms.
Storage PC Card does
not work.
SRAM and flash memory PC
Cards require the memory
card driver to be loaded.
Memory cards can only be accessed
using DOS real mode drivers.
You are trying to access the
storage PC Card using the
wrong drive letter.
If you are running Windows 95, change
the drive letter assignment in Device
Manager.
If you are running Windows NT 4.0,
change the drive letter assignment
through the Control Panel.
The PC Card is not
formatted.
For memory cards, run MCFORMAT in
MS-DOS Mode to format the PC Card.
For ATA cards, run ATAINIT, then run
MCFORMAT in MS-DOS Mode to format
the PC Card.
The card is not supported. Contact your Compaq authorized dealer,
reseller, or service provider for a list of PC
Cards tested successfully in Compaq PC
Card platforms.
Storage cards, such as
SRAM, do not work in the
expansion base.
Use the storage card in the computer.

2-24 Troubleshooting
Table 2-17
Solving Power Problems
Problem Possible Cause Solution
Computer will not turn on. Battery is discharged and
computer is not connected
to a power source.
■ Charge the battery pack.
■ Replace the battery pack.
■ Connect the computer to an
external power source.
Battery is discharged and
cables to the external power
source are unplugged.
Ensure that cables connecting the
computer and the external power
source are plugged in properly.
Computer turned off
while it was left
unattended.
Computer initiated because
of a critical low battery
condition.
■ Charge the battery pack.
■ Replace the battery pack.
■ Connect the computer to an
external power source.
The computer initiated
Hibernation after a user-
defined timeout expired.
Turn on the computer.
Table 2-18
Solving Screen Problems
Problem Possible Cause Solution
Characters on computer
display are dim.
Computer is in direct light.
The brightness control is not
set properly.
Move the computer or adjust the
screen.
Adjust the brightness control by
pressing the Fn F10+ hotkeys.
You may have a screen
saver or screen blanking
utility installed.
Press any key to refresh the screen.
Screen timeout was initiated. Press any key to light the screen.
System initiated Suspend
after a user-defined timeout
expired.
Press the suspend button to exit
Suspend.
Computer initiated a low
battery Suspend or
Hibernation.
■ Replace the battery pack and exit
Suspend or Hibernation.
■ Connect the computer to an
external power source and exit
Suspend or Hibernation.
Power Management, which
controls Suspend and
Hibernation, is disabled and
the battery pack has
discharged.
■ Replace the battery pack and turn
on the computer.
■ Connect the computer to an
external power source and turn on
the computer.
Computer screen is blank
and external monitor
displays information.
Display was switched to the
external monitor.
Press to display informationFn+F4
on the computer screen; press
Fn+F4 again to display information
simultaneously on both screens.
Display switch is stuck. Tap the switch.
Fn+F4 hotkey combination
does not switch between
internal and external
displays.
CRT or other display device
is not connected properly.
Check your connections to ensure
that an external device is connected
properly.

Troubleshooting 2-25
Table 2-19
Solving USB Problems
Problem Possible Cause Solution
External device connected
to a USB connector does
not work.
The operating system limits
external devices connected
by USB to two tiers which
can include no more than
two hubs on the first tier and
no more than one keyboard
and one pointing device on
the first or second tier.
Reduce the number of connected
external USB devices to no more
than two hubs on the first tier, and
no more than one keyboard and
one pointing device on the first or
second tier.
External device connected
to USB connector does not
work during startup (before
Windows 95 loads).
During startup, only two tiers
are supported by the USB
port. These tiers can include
no more than two hubs on
the first tier and no more
than one keyboard and one
pointing device on the first
or second tier.
Use the external device only after
Windows 95 or Windows 98 has
loaded.
Reduce the number of connected
external USB devices to no more
than two hubs on the first tier, and
no more than one keyboard and
one pointing device on the first or
second tier.
External devices in lower
tiers do not work.
An unpowered hub is
connected to another
unpowered hub.
Use only powered hubs.
Make sure that all unpowered
hubs are immediately preceded
by powered hubs in the USB
chain.

2-26 Troubleshooting

Illustrated Parts Catalog 3-1
chapter
3
ILLUSTRATED PARTS CATALOG
This chapter provides an illustrated parts breakdown and a reference for spare part
numbers and option part numbers for the Compaq Armada M700 Series of Personal
Computers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the computer serial number
and model number located on the bottom of the computer (Figure 3-1).
Figure 3-1. Serial Number Location

3-2 Illustrated Parts Catalog
3.2 Computer System Major Components
Figure 3-2. Computer System Major Components

Illustrated Parts Catalog 3-3
Table 3-1
Spare Parts: Computer System Major Components
Item Description Spare Part Number
1 Display assembly
14.1-inch, XGA, CTFT
13.3-inch, XGA, CTFT
135219-001
135218-001
2 Touch button with TouchPad 173721-001
3 Touch button 135226-001
4 Top cover
includes LED board and Internet buttons; used with the
following SKUs:
192999-001
470011-XXX
206645-XXX
215198-XXX
206646-XXX
215199-XXX
206647-XXX
includes LED board; used with the following SKUs: 176468-001
205857-XXX
205860-XXX
215197-XXX
205858-XXX
205862-XXX
205861-XXX
205859-XXX
215191-XXX
does not include LED board; used with the following SKUs: 135224-001
124898-XXX
124939-XXX
139114-XXX
139120-XXX
164462-XXX
400324-XXX
400327-XXX
400330-XXX
400333-XXX
124899-XXX
124940-XXX
139116-XXX
140141-XXX
400322-XXX
400325-XXX
400328-XXX
400331-XXX
124938-XXX
124941-XXX
139117-XXX
140142-XXX
400323-XXX
400326-XXX
400329-XXX
400332-XXX
Plastics Kit, includes: 135230-001
5a
5b
Switch cover (2)
Modem cover
not illustrated:
mini PCI dummy card
display screw covers (4)
infrared lens
power switch
left & right display covers
computer feet (4)
PC Card dummy cards (2)
RJ-11 & RJ-45 covers
6 Keyboard - TouchPad model 125788-XX1
Belgian
Brazilian
Danish
French
Canadian
French
German
International
-181
-201
-081
-121
-051
-041
-021
Italian
Japanese
Korean
Latin American
Spanish
Norwegian
Portuguese
-061
-291
-AD1
-161
-091
-131
Spanish
Swedish
Swiss
Taiwanese
U.K. English
U.S. English
-071
-101
-111
-AB1
-031
-001
Keyboard - EasyPoint IV model 125788-XX2
Arabic
Belgian
Brazilian
Danish
French
Canadian
French
German
-172
-182
-202
-082
-122
-052
-042
International
Italian
Japanese
Korean
Latin American
Spanish
Norwegian
Portuguese
-022
-062
-292
-AD2
-162
-092
-132
Spanish
Swedish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English
-072
-102
-112
-AB2
-142
-032
-002
7 USB board assembly (includes mouse connector and video
connector)
135229-001
Continued

3-4 Illustrated Parts Catalog
Computer System Major Components (continued)

Illustrated Parts Catalog 3-5
Table 3-1 continued
Item Description Spare Part Number
Cable Kit, includes: 152605-001
8a
8b
RAM board
Real time clock (RTC)
battery
not illustrated:
microphone assembly
microphone cable
speaker cable
9 Infrared board (includes RJ-11 and RJ-45 jacks) 135228-001
10 Fan 135222-001
11 Voltage converter board
used with the following SKUs: 215375-001
470011-XXX
215191-XXX
215199-XXX
215197-XXX
215198-XXX
used with the following SKUs: 171803-001
139114-XXX
139116-XX2
139116-XX6
139116-XX8
139117-XXX
139120-XXX
140141-XXX
140142-XXX
159695-XXX
159696-XXX
159697-XXX
205857-XXX
205858-XXX
205860-XXX
205861-XXX
205862-XXX
206645-XXX
206647-XXX
used with the following SKUs: 135220-001
124898-XXX
124899-XXX
124938-XXX
124939-XXX
124940-XXX
124941-XXX
149207-XXX
149208-XXX
152550-XXX
164462-XXX
400322-XXX
400323-XXX
400324-XXX
400325-XXX
400326-XXX
400327-XXX
400328-XXX
400329-XXX
400330-XXX
400331-XXX
400332-XXX
400333-XXX
12 System board (includes processor assembly)
supports Intel Mobile Pentium III 1-GHz with MMX technology;
used with SKUs 470011-XXX.
231788-001
supports Intel Mobile Pentium III 900-MHz with MMX
technology; used configure-to-order (CTO) SKUs.
231789-001
supports Intel Mobile Pentium III 850-MHz with MMX
technology; used with SKUs 215198-XXX and 215199-XXX.
212873-001
supports Intel Mobile Pentium III 800-MHz with MMX
technology; used configure-to-order (CTO) SKUs.
212872-001
supports Intel Mobile Pentium III 750-MHz with MMX
technology; used with SKUs 206645-XXX, 206646-XXX,
and 206647-XXX.
192277-001
supports Intel Mobile Pentium III 700-MHz with MMX
technology; used with the following SKUs:
171805-001
205860-XXX
215191-XXX
205861-XXX
215197-XXX
205862-XXX
supports Intel Mobile Pentium III 650-MHz with MMX
technology; used with SKUs 205857-XXX, 205858-XXX,
and 205858-XXX.
171804-001
supports Intel Mobile Pentium III 600-MHz with MMX
technology; used configure-to-order (CTO) SKUs.
191747-001
supports Intel Mobile Pentium III 500-MHz with MMX
technology; used with SKUs 139114-XXX, 139116-XXX,
and 140141-XXX.
159758-001
Continued

3-6 Illustrated Parts Catalog
Computer System Major Components (continued)

Illustrated Parts Catalog 3-7
Table 3-1 continued
Item Description Spare Part Number
12 System board (continued; includes processor assembly)
supports Intel Mobile Pentium III 450-MHz with MMX
technology; used with the following SKUs:
159757-001
139117-XXX
159696-XXX
139120-XXX
159697-XXX
140142-XXX
159695-XXX
supports Intel Mobile Pentium II 400-MHz with MMX
technology; used with the following SKUs:
135215-001
124939-XX2
400322-XX6
400325-XXX
124940-XX4
400323-XX6
400326-XX2
124941-XX6
400324-XX4
400327-XX2
supports Intel Mobile Pentium II 366-MHz with MMX
technology; used with the following SKUs:
135216-001
124898-XX2
149207-XXX
164462-XXX
400330-XX4
400333-XX2
124899-XX4
149208-XXX
400328-XX6
400331-XX4
124938-XX6
152550-XXX
400329-XX6
400332-XX2
13 CPU base enclosure (includes modem cover ); used with the
following SKUs:
215374-001
470011-XXX
215191-XXX
215199-XXX
215197-XXX
215198-XXX
does not include modem cover; used with all other SKUs. 135225-001
14 Hard drive
30.0 GB
20.0 GB
18.0 GB
12.0 GB
10.0 GB
6.4 GB
6.0 GB; used only with SKUs 205857-XXX and 205858-XXX
231790-001
216541-001
219134-001
159759-001
143471-001 and
216396-001
135217-001
190763-001
15 Battery pack
8-cell Li ion
6-cell Li ion
230608-001 and
135214-002
135213-002
AC Adapter, 50W (not illustrated) 163444-001
Power Cord (not illustrated) 246959-XXX
Australian
Danish
Europe, Middle
East, Africa
-011
-081
-021
Italian
Japanese
Korean
-061
-291
-AD1
Swiss
U.K. English
U.S. English
-AG1
-031
-001

3-8 Illustrated Parts Catalog
3.3 Plastics Kit Components
Figure 3-3. Plastics Kit Components

Illustrated Parts Catalog 3-9
Table 3-2
Plastics Kit Components
Spare Part Number 135230-001
Item Description
1a Switch cover without Easy Access buttons; used with the following SKUs:
124898-XXX
124899-XXX
124938-XXX
124939-XXX
124940-XXX
124941-XXX
139114-XXX
139116-XXX
139117-XXX
139120-XXX
140141-XXX
140142-XXX
149207-XXX
149208-XXX
152550-XXX
159695-XXX
159696-XXX
159697-XXX
164462-XXX
205860-XXX
205861-XXX
205862-XXX
205857-XXX
205858-XXX
205859-XXX
400322-XXX
400323-XXX
400324-XXX
400325-XXX
400326-XXX
400327-XXX
400328-XXX
400329-XXX
400330-XXX
400331-XXX
400332-XXX
400333-XXX
1b Switch cover with Easy Access buttons; used with the following SKUs:
470011-XXX
206645-XXX
206646-XXX
206647-XXX
215191-XXX
215197-XXX
215198-XXX
215199-XXX
2 Modem cover
not illustrated:
Mini PCI dummy card
Display screw covers (4)
Infrared lens
Power switch
RJ-11 & RJ-45 covers
Left & right display covers
Computer feet (4)
PC Card dummy cards (2)

3-10 Illustrated Parts Catalog
3.4 Cable Kit Components
Figure 3-4. Cable Kit Components
Table 3-3
Cable Kit Components
Spare Part Number 152605-001
Item Description
1 RAM board
2 Real time clock (RTC) battery
not illustrated:
microphone assembly
microphone cable
speaker cable

Illustrated Parts Catalog 3-11
3.5 Mass Storage Devices
Figure 3-5. Mass Storage Devices
Table 3-4
Spare Parts: Mass Storage Devices
Item Description Spare Part Number
1 Hard drive
30.0 GB
20.0 GB
18.0 GB
12.0 GB
10.0 GB
6.4 GB
6.0 GB; used only with SKUs 205857-XXX and 205858-XXX
231790-001
216541-001
219134-001
159759-001
143471-001 and
216396-001
135217-001
190763-001
2 24-speed Max CD-ROM drive
20-speed Max CD-RW drive (not illustrated)
315082-002
153992-001
3 8-speed Max DVD-ROM drive
4-speed Max DVD-ROM drive
173949-001
102266-001
4 Diskette drive, 1.44-megabyte, 3.5-inch
Diskette drive cradle (not illustrated)
135233-001
175375-001
5 Diskette drive cable 135232-001
6 LS-120 SuperDisk drive (available as an option only) 327456-003

3-12 Illustrated Parts Catalog
3.6 Miscellaneous
Table 3-5
Spare Parts: Miscellaneous (not illustrated)
Description Spare Part Number
Armada M700 Maintenance & Service Guide 158339-001
Battery Charger 153991-001
Cables
Automobile Power Adapter/Charger cable
Aircraft Power Adapter cable
Composite TV cable
RJ11 modem cable
RJ45 modem cable
102257-001
102259-001
102260-001
165224-001
191230-001
Hard Drive Adapter 153100-001
Logo Kit 213741-001
Memory expansion board
256 MB
128 MB
64 MB
32 MB
167136-001
135244-001
135243-001
135242-001
Miscellaneous Screw Kit 135231-001
Modems
Mini PCI modem board, V.90, Type-I
Mini PCI combination modem/network interface card (NIC), V. 90, Type-I
121896-001
153107-001
Pointing device caps 176223-001
Return Kit 135246-001

Removal and Replacement Preliminaries 4-1
chapter
4
REMOVAL AND REPLACEMENT
PRELIMINARIES
This chapter provides essential information for proper and safe removal and
replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and replacement
procedures:
■ Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified)
■ 9/32-inch socket for bushing guides
4.2 Service Considerations
Listed below are some of the considerations that you should keep in mind during
disassembly and assembly procedures.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated
in the maintenance instructions.
IMPORTANT: As you remove each subassembly from the computer, place it (and all
accompanying screws) away from the work area to prevent damage.

4-2 Removal and Replacement Preliminaries
Cables and Connectors
Cables must be handled with extreme care to avoid damage. Apply only the tension
required to unseat or seat the cables during removal and insertion. Handle cables by the
connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Ensure that cables are routed in such a way that they cannot be caught or snagged by
parts being removed or replaced. Handle flex cables with extreme care; they tear easily.
CAUTION: When servicing the computer, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the computer.
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent
damage to the computer or a removable drive, or loss of information, observe these
precautions:
■ Before removing or inserting a hard drive, shut down the computer. If you are unsure
whether the computer is off or in Hibernation, turn the computer on, then shut it
down.
■ Before removing a diskette drive, CD-ROM drive, SuperDisk LS-120 drive, or a
DVD-ROM drive, ensure that a diskette or disc is not in the drive. Ensure that the
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of static electricity. While
handling a drive, avoid touching the connector.
■ Handle drives on surfaces that have at least one inch of shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ Do not use excessive force when inserting a drive into a drive bay.
■ Avoid exposing a hard drive to products that have magnetic fields such as monitors
or speakers.
■ Avoid exposing a drive to temperature extremes or to liquids.
■ If a drive must be mailed, ship it in a suitable form of protective packaging. Shipping
the drive in standard packaging may not cushion it from destructive shock, vibration,
temperature, or humidity. Place a mailing label with the wording “Fragile: Handle
With Care” on the mailer.
■ After the hard drive has been removed from the computer, avoid turning the hard
drive and tray upside down. The drive is not secured to the tray and can fall out.
■ Do not place labels on the ventilation area on the hard drive.
■ Heed the labels on the hard drive.
Produkt Specifikationer
Mærke: | HP |
Kategori: | Bærbare computer |
Model: | Compaq Armada M700 |
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