HP Compaq nx8220 Manual

HP Bærbare computer Compaq nx8220

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Maintenance and Service

Guide

HP Compaq nx8220 Notebook PC

HP Compaq nw8240 Notebook PC

HP Compaq nc8230 Notebook PC

Document Part Number: 372658-002

October 2005

This guide is a troubleshooting reference used for maintaining

and servicing the computer. It provides comprehensive

information on identifying computer features, components, and

spare parts; troubleshooting computer problems; and performing

computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel and Pentium are trademarks or registered trademarks of

Intel Corporation or its subsidiaries in the United States and other

countries. Bluetooth is a trademark owned by its proprietor and used by

Hewlett-Packard Company under license. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Compaq nx8220 Notebook PC

HP Compaq nw8240 Notebook PC

HP Compaq nc8230 Notebook PC

Second Edition October 2005

First Edition March 2005

Document Part Number: 372658-002

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–5

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Software Update and Recovery

3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Accessing Computer Information . . . . . . . . . . . . . . . 3–2

Obtaining the Support Software CD . . . . . . . . . . . . . 3–3

Software Updates and the HP Web Site . . . . . . . . . . 3–3

Contents

Maintenance and Service Guide v

6 Removal and Replacement Procedures

6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3

6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5

6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.6 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–12

6.8 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17

6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.11 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26

6.12 Thermal Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27

6.13 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29

6.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

6.15 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–34

6.16 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–35

6.17 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–37

6.18 Mini PCI Communications Module . . . . . . . . . . . 6–40

6.19 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–42

6.20 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–46

6.21 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50

6.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–52

6.23 System Board Frame . . . . . . . . . . . . . . . . . . . . . . . 6–59

6.24 Push Button Module . . . . . . . . . . . . . . . . . . . . . . . 6–63

6.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–65

6.26 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–67

Maintenance and Service Guide 1–1

Product Description

The HP Compaq nx8220, nw8240, and nc8230 Notebook PCs

offer advanced modularity, Intel® Pentium® M processors, and

extensive multimedia support.

HP Compaq nx8220, nw8240, and nc8230 Notebook PCs

1–2 Maintenance and Service Guide

Product Description

1.1 Features

■Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, or 1.60-GHz

processors, varying by computer model

■The following displays are available, varying by

computer model:

❏15.4-inch, UXGA, TFT (1600 × 1200) with over

16.8 million colors

❏15.4-inch, WSXGA, TFT (1680 × 1050) with over

16.8 million colors

❏15.4-inch, WXGA, TFT (1366 × 768) with over

16.8 million colors

■80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■256-MB DDR2 synchronous DRAM (SDRAM) at 400 and

533 MHz, expandable to 2.0 GB

■Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■Full-size Windows keyboard with embedded numeric keypad

■TouchPad and pointing stick pointing devices, including a

dedicated vertical scroll region.

■Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■Integrated high-speed 56K modem with RJ-11 jack

■Integrated wireless support for Mini PCI IEEE 802.11a/b and

802.11a/b/g WLAN device

■Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

Product Description

Maintenance and Service Guide 1–3

■External 90-watt AC adapter with 3-wire power cord

■8-cell Li-Ion battery pack

■Stereo speakers

■Volume up, volume mute, and volume down buttons

(full-featured models only)

✎Numerous references are made throughout this Maintenance

and Service Guide to “full-featured” and “defeatured” units. A

computer model is considered to be full-featured if it has

3 Universal Serial Bus ports and the following components:

■Volume control buttons

■Quick Launch buttons

■Infrared port

■SD Memory Card slot

■Serial port

■S-Video-out port

■Docking connector

A computer model is considered to be defeatured if it has only

2 Universal Serial Bus ports and none of the components listed

above.

1–4 Maintenance and Service Guide

Product Description

■Support for the following optical drives:

❏DVD-ROM drive

❏DVD+RW/R and CD-RW Combo Drive

❏DVD/CD-RW Combo Drive

■Connectors:

❏Infrared (full-featured models only)

❏Audio-out (headphone)

❏Audio-in (microphone)

❏Universal Serial Bus (USB) v. 2.0 (3 ports on full-featured

computer models, 2 ports on defeatured computer models)

❏Serial port (full-featured models only)

❏Power

❏External monitor

❏RJ-45 (network)

❏RJ-11 (modem)

❏S-Video-out (full-featured models only)

❏IEEE 1394

❏PC Card

❏Smart card

❏SD Memory Card (full-featured models only)

❏Parallel port (full-featured models only)

❏Primary battery

❏Travel battery

❏Docking connector (full-featured models only)

Product Description

Maintenance and Service Guide 1–5

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,

follow these steps to clear the password. These steps also

clear CMOS:

1. Prepare the computer for disassembly (refer to Section 6.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 6.11, “RTC Battery,” for more information on

removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any

battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1.3 Power Management

The computer comes with power management features that

extend battery operating time and conserve power. The

computer supports the following power management features:

■Standby

■Hibernation

■Setting customization by the user

■Hotkeys for setting the level of performance

■Battery calibration

■Lid switch standby/resume

■Power button

■Advanced Configuration and Power Management (ACPM)

compliance

1–6 Maintenance and Service Guide

Product Description

1.4 External Components

The external components on the front of the computer are shown

below and described in Table 1-1.

Front Components

Table 1-1

Front Components

Item Component Function

1 Wireless light On: an integrated wireless device (selected

models only) has been turned on.

2 Power light ■On: The computer is on.

■Blinking: The computer is in

standby mode.

Product Description

Maintenance and Service Guide 1–7

3 Battery light ■Amber: A battery pack is charging.

■Green: A battery pack is close to full

charge capacity.

■Blinking amber: A battery pack that is the

only available power source has reached

a low-battery condition. When the battery

reaches a critical low-battery condition,

the battery light blinks more quickly.

■Off: If the computer is connected to

external power, the light is turned off

when all batteries in the computer are

fully charged. If the computer is not

connected to external power, the light is

turned off until the battery reaches a

low-battery condition.

4 Integrated Drive

Electronics (IDE)

drive light

On: A drive in the hard drive bay or

MultiBay II is being accessed.

5 Infrared port

(full-featured models

only)

Provides wireless communication between

the computer and an optional

IrDA-compliant device.

6 Display release latch Opens the computer.

Table 1-1

Front Components

(Continued)

Item Component Function

1–8 Maintenance and Service Guide

Product Description

The external components on the left side of the computer are

shown below and described in Table 1-2.

Left-Side Components

Table 1-2

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

ÄSecurity solutions are designed to

act as deterrents. These deterrents

may not prevent a product from being

mishandled or stolen.

2 RJ-45 (network) jack Connects a network cable.

3 RJ-11 (modem) jack Connects the modem cable.

4 S-Video-out jack

(full-featured models

only)

Is a 7-pin, dual-purpose jack.

It connects an optional S-Video device,

such as a television, VCR, camcorder,

overhead projector, or video capture card

with an optional, standard (4-pin) S-Video

cable.

The extra 3 pins also enable an optional

S-Video-to-composite adapter to be used

with the computer.

Product Description

Maintenance and Service Guide 1–9

5 Vent Enables airflow to cool internal

components.

ÄTo prevent overheating, do not

obstruct vents. Do not allow a hard

surface, such as a printer, or a soft

surface, such as pillows or thick rugs

or clothing, to block airflow.

6 1394 port (4 pin) Connects an optional 4-pin 1394 device,

such as a camcorder.

7 USB port Connects USB 1.1- and 2.0-compliant

devices to the computer using a standard

USB cable, or connects an optional

External MultiBay or External MultiBay II to

the computer. The External MultiBay must

be connected to an external power source.

8 Smart card reader Accepts smart cards.

9 SD Memory Card slot Accepts Secure Digital (SD) Memory

Cards.

10 PC Card slot Supports optional Type I or Type II

PC Card.

11 PC Card eject button Ejects PC Cards from the PC Card slot.

Table 1-2

Left-Side Components

(Continued)

Item Component Function

1–10 Maintenance and Service Guide

Product Description

The external components on the right side of the computer are

shown below and described in Table 1-3.

Right-Side Components

Table 1-3

Right-Side Components

Item Component Function

1 Audio-out

(headphone) jack

Produces system sound when connected to

optional powered stereo speakers,

headphones, headset, or television audio.

2 Internal microphone Records sound.

3 Audio-in

(microphone) jack

Connects an optional monaural

microphone.

4 USB ports (2)

(full-featured models

only)

Connect USB 1.1- and 2.0-compliant

devices to the computer using a standard

USB cable, or connects an optional

External MultiBay or External MultiBay II to

the computer. The External MultiBay must

also be connected to an external power

source.

5 MultiBay II Holds an optional MultiBay II device.

6 Serial port

(full-featured models

only)

Connects an optional serial device.

Product Description

Maintenance and Service Guide 1–11

The external components on the rear panel of the computer are

shown below and described in Table 1-4.

Rear Panel Components

Table 1-4

Rear Panel Components

Item Component Function

1 Primary battery bay Holds the primary battery pack.

2 Power connector Connects an AC adapter or an optional

automobile or aircraft adapter.

3 External monitor port Connects an optional external VGA

monitor or projector.

1–12 Maintenance and Service Guide

Product Description

The standard keyboard components of the computer are shown

below and described in Table 1-5.

Standard Keyboard Components

Product Description

Maintenance and Service Guide 1–13

Table 1-5

Standard Keyboard Components

Item Component Function

1 Function keys

( ,f3 f4, f8–f11)

Execute frequently used system functions

when pressed in combination with the fn

key.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn key Executes frequently used system

functions when pressed in combination

with a function key or the esc key.

4 Windows logo key Displays the Windows Start menu.

5 Windows

applications key

Displays a shortcut menu for items

beneath the pointer.

6 Arrow keys Moves the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

numeric keypad.

8 num lock key Enables numeric lock, turns on the

embedded numeric keypad, and turns

on the num lock light.

1–14 Maintenance and Service Guide

Product Description

The computer top components are shown below and described in

Table 1-6.

Top Components, Part 1

Table 1-6

Top Components, Part 1

Item Component Function

1 Display lid switch Initiates standby if the display is closed

while the computer is turned on.

2 Power button When the computer is:

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore

from hibernation.

✎If the system has stopped

responding and Microsoft Windows

shutdown procedures cannot be

used, press and hold the power

button for at least 4 seconds to turn

off the computer.

Product Description

Maintenance and Service Guide 1–15

3 Info Center button Enables you to view a list of commonly

used software solutions.

4 Wireless button

Wireless light

Enables and disables wireless LAN or

Bluetooth® devices (select models only).

On: A wireless LAN or Bluetooth device is

hardware enabled.

5 Presentation mode

button

Turns on Presentation mode.

6 Caps lock light On: caps lock is on.

7 Num lock light On: num lock or the numeric keypad is on.

8 Volume mute button

(full-featured models

only)

Turns off computer sound.

9 Volume down button

(full-featured models

only)

Decreases system sound.

10 Volume up button

(full-featured models

only)

Increases system sound.

Table 1-6

Top Components, Part 1

(Continued)

Item Component Function

1–16 Maintenance and Service Guide

Product Description

The computer top components are continued below and described

in Table 1-7.

Top Components, Part 2

Product Description

Maintenance and Service Guide 1–17

Table 1-7

Top Components, Part 2

Item Component Function

1 Pointing stick

(select models only)

Moves the pointer and selects or activates

items on the screen.

2 Speakers Produce stereo sound.

3 Pointing stick buttons

(select models only)

Function like the buttons on an external

mouse.

4 TouchPad scroll zone Scrolls up or down.

5 TouchPad buttons Function like the buttons on an

external mouse.

6 TouchPad Moves the pointer and selects or activates

items on the screen. Can be set to perform

other mouse functions, such as scrolling,

selecting, and double-clicking.

Product Description

Maintenance and Service Guide 1–19

3 Travel battery connector Connects an optional travel battery.

4 Memory module

compartment

Contains one memory module slot.

5 Hard drive bay Holds the primary hard drive.

6 Vents (5) Enable airflow to cool internal

components.

✎To prevent overheating, do not

obstruct vents. Do not allow a

hard surface, such as a printer,

or a soft surface, such as pillows

or thick rugs or clothing, to block

airflow.

7 Primary battery release

latch

Releases the primary battery pack from

the battery bay. The primary battery

locking latch must be in the unlocked

position.

8 Docking connector

(full-featured models only)

Connects the computer to an optional

docking device.

Table 1-8

Bottom Components

(Continued)

Item Component Function

1–20 Maintenance and Service Guide

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features

of the computer. Refer to Chapter 4, “Illustrated Parts Catalog,”

to identify replacement parts, and Chapter 6, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■Audio

■Display

■Hard drive

■Intel Pentium M processors

■Keyboard

■Memory module

■Mini PCI communications devices

■PC Card

■Pointing stick

■TouchPad

■Trusted platform module (TPM) security module

ÄCAUTION: To properly ventilate the computer, allow at least a 7.6--cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is

controlled by a temperature sensor and is designed to be turned

on automatically when high temperature conditions exist. These

conditions are affected by high external temperatures, system

power consumption, power management/battery conservation

configurations, battery fast charging, and software applications.

Exhaust air is displaced through the ventilation grill located on

the left side of the computer.

Maintenance and Service Guide 2–1

Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed

to allow only subassembly-/module-level repair. Because of the

complexity of the individual boards and subassemblies, do not attempt

to make repairs at the component level or modifications to any printed

wiring board. Improper repairs can create a safety hazard. Any

indication of component replacement or printed wiring board

modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be

used even when the operating system is not working or will not

load. If the operating system is working, the computer restarts the

operating system after you exit Computer Setup.

✎Pointing devices are not supported in Computer Setup; you

must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of

Computer Setup options.

2–2 Maintenance and Service Guide

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed

from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the

computer. Press f10 while the F10 = Based Setup message is

displayed in the lower-left corner of the screen.

❏To change the language, press f2.

❏To view navigation information, press f1.

❏To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools Advanced, or menu.

3. To exit Computer Setup, choose one of the following:

❏To exit without saving any changes, use the arrow keys to

select File > Ignore changes and exit, and then follow

the instructions on the screen.

❏To exit and save all the settings you have entered, use the

arrow keys to select File > Save changes and exit, and

then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take

effect when the computer restarts.

Computer Setup Defaults

To return all settings in Computer Setup to the values that were

set at the factory:

1. Open Computer Setup by turning on or restarting the

computer. Press f10 while the F10 = Based Setup message is

displayed in the lower-left corner of the screen.

❏To change the language, press f2.

❏To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

3. Select the Restore Defaults check box.

Troubleshooting

Maintenance and Service Guide 2–3

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the

instructions on the screen.

When the computer restarts, the factory settings are restored, and

any identification information you have entered is saved.

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, video

revision, keyboard controller version, and

system ROM.

Save to floppy Save system configuration settings to a diskette.

Restore from floppy Restore system configuration settings from a

diskette.

Restore defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification

information is retained.)

Ignore changes and exit Cancel changes entered during the current

session. Then exit and restart the computer.

Save changes and exit Save changes entered during the current session.

Then exit and restart the computer. The changes

you save are in effect when the computer restarts.

2–4 Maintenance and Service Guide

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

Password options ■Enable/Disable stringent security.

■Enable/Disable required password on restart.

DriveLock passwords Enable/disable DriveLock; change a DriveLock

user or master password.

✎DriveLock Settings are accessible only

when you enter Computer Setup by turning

on (not restarting) the computer.

Smart Card security Enable/disable power-on support for smart cards.

✎This feature is supported by select Smart

Card readers only.

Embedded security ■Enable/Disable the embedded security chip.

■Restore embedded security chip to factory

settings.

■Enable/Disable power-on authentication

support.

■Enable/Disable automatic DriveLock.

■Reset power-on authentication credential

✎Embedded Security settings are accessible

only if the computer is equipped with an

embedded security chip.

Device security ■Enable/Disable devices in the system.

■Enable NIC for inclusion in MultiBoot.

System IDs Enter user-defined identification values.

Troubleshooting

Maintenance and Service Guide 2–5

Selecting from the Tools Menu

Table 2-3

Tools Menu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any battery packs in the

computer.

Memory Check ■ Run a self-test on memory modules in the

computer.

■ View information about memory modules

installed in the computer.

2–6 Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu

Table 2-4

Advanced Menu

Select To Do This

Language (ore press f2) Change the Computer Setup language.

Boot options ■ Enable/Disable MultiBoot, which sets a startup

sequence that can include most bootable

devices and media in the system.

■ Set the boot order.

Device options ■ Swap the functions of the fn key and left

ctrl key.

■ Enable/Disable multiple pointing devices at

startup. (To set the computer to support only a

single, usually nonstandard, pointing device at

startup, select Disable.)

■ Enable/Disable USB legacy support for a USB

keyboard, mouse, and hub. When USB legacy

support is enabled

❐A USB keyboard, mouse, and hub work

even when a Windows operating system

is not loaded.

❐The computer starts from a bootable hard

drive, diskette drive diskette, or CD,

CD-RW, or DVD inserted into a drive

connected by a USB connector to the

computer or to an optional docking

device.

■ Select a parallel port mode: EPP (Enhanced

Parallel Port), standard, bidirectional, or ECP

(Enhanced Capabilities Port).

■ Enable/Disable all settings in the SpeedStep

window. (When Disable is selected, the

computer runs in Battery Optimized mode.)

Troubleshooting

Maintenance and Service Guide 2–7

2.2 Troubleshooting Flowcharts

Table 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

2–8 Maintenance and Service Guide

Troubleshooting

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

Table 2-5

Troubleshooting Flowcharts Overview

(Continued)

Troubleshooting

Maintenance and Service Guide 2–9

Flowchart 2.1—Initial Troubleshooting

Connecting

to network

or modem?

Begin

troubleshooting.

Is there

power?

Is the OS

loading?

Is there video?

(no boot)

Is there

sound?

Beeps,

LEDs, or error

messages?

Keyboard/

pointing

device work-

ing?

Go to

“Flowchart

2.17—Nonfunc-

tioning Device.”

Go to

“Flowchart

2.2—No Power,

Part 1.”

Go to

“Flowchart

2.6—No Video,

Part 1.”

All drives

working?

End

Go to

“Flowchart

2.9—No Operating

System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio,

Part 1.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunc-

tioning Pointing

Device.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

2–10 Maintenance and Service Guide

Troubleshooting

Flowchart 2.2—No Power, Part 1

1. Reset the power cables in the docking device

and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Remove from

docking device

(if applicable).

Power up

on battery

power?

Power up

on AC

power?

Power up in

docking

device?

Power up

on battery

power?

Power up

in docking

device?

Done

Reset

power.*

Reset

power.*

Power up

on AC power?

Y N

1. On select models, there is a separate reset

button.

2. On select models, the computer can be reset

using the standby switch and either the lid

switch or the main power switch.

*NOTES

Go to

“Flowchart

2.4—No Power,

Part 3.”

Go to

“Flowchart

2.3—No Power,

Part 2.”

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

No power

(power LED

is off).

2–12 Maintenance and Service Guide

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power,

Part 2.”

Reseat AC adapter

in computer and

at power source.

Internal or

external AC

adapter?

Done

Power on?

Plug directly

into AC outlet.

Power LED

on?

Power outlet

active?

Try different

outlet.

Replace external

AC adapter.

Replace

power cord.

External

Internal

Go to

“Flowchart

2.5—No Power,

Part 4.”

Troubleshooting

Maintenance and Service Guide 2–13

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power,

Part 3.”

Reseat loose

components and

boards and

replace damaged

items.

Open

computer.

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Replace the following items (if applicable). Check

computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent

shorting out among components.

2–14 Maintenance and Service Guide

Troubleshooting

Flowchart 2.6—No Video, Part 1

Stand-alone

or docking

device?

No video.

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

Internal or

external

display*?

Adjust

brightness. Video OK? Done

Docking Device

Internal

Stand-alone

External

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Video OK?

Done Done

Check for bent

pins on cable.

Try

another

display.

Internal and

external

video OK?

Replace

system

board.

Y Y

*NOTE: To change from internal to

external display, use the hotkey combi-

nation.

Go to

“Flowchart

2.7—No Video,

Part 2.”

Troubleshooting

Maintenance and Service Guide 2–15

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video,

Part 1.”

Done

Adjust external

monitor display.

Video OK?

Adjust

display

brightness.

Video OK?

Done

Check that computer is properly

seated in docking device, for

bent pins on cable, and for

monitor connection.

Go to “A” in

“Flowchart

2.6—No Video,

Part 1.”

Check brightness

of external

monitor.

Try another

external

monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

Remove

computer from dock-

ing device,

if connected.

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device

(if applicable)

Reset power cord in

docking device and

power outlet.

Replace the following docking device compo-

nents one at a time. Check computer opera-

tion after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking device motor mechanism

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Reinstall

computer into dock-

ing device.

Docking

device

operating?

Docking

device

operating?

Remove

computer, reset

all internal parts,

and replace any

damaged items in

docking device.

Done

Nonfunctioning

docking device.

Troubleshooting

Maintenance and Service Guide 2–17

Flowchart 2.9—No Operating System (OS)

No OS loading from hard drive,

go to

“Flowchart 2.10—No OS Loading,

Hard Drive, Part 1.”

Reset power

cord in docking

device and

power outlet.

No OS

loading.*

*NOTE: Before beginning troubleshooting, always

check cable connections, cable ends, and drives

for bent or damaged pins.

No OS loading from diskette drive,

go to

“Flowchart 2.13—No OS Loading, Dis-

kette Drive.”

No OS loading from CD-ROM or DVD-ROM

drive, go to

“Flowchart 2.14—No OS Load-

ing, Optical Drive.”

No OS loading from network,

go to

“Flowchart 2.20—No Network/Modem

Connection.”

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,

Part 1

Go to

“Flowchart

2.17—Nonfunction-

ing Device.”

Done

OS not

loading from

hard drive.

Nonsystem

disk message?

Go to

“Flowchart

2.11—No OS Load-

ing, Hard Drive,

Part 2.”

Reseat

external

hard drive.

OS loading? Done

Boot

from

CD?

Go to

“Flowchart

2.13—No OS

Loading, Dis-

kette Drive.”

Boot

from

hard drive?

Boot

from

diskette?

Change boot

priority through

the Setup utility

and reboot.

Boot

from

hard drive?

Check the Setup

utility for correct

booting order.

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,

Part 3

System

files on hard

drive?

Continued from

“Flowchart

2.11—No OS Load-

ing, Hard Drive,

Part 2.”

Clean virus. Done

Install OS

and reboot.

Virus

hard drive?

loading from

hard drive?

Diagnostics

on diskette?

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Replace

hard drive.

Fix bad

sectors.

Boot from

hard drive? Replace

hard drive.

Done

Troubleshooting

Maintenance and Service Guide 2–21

Flowchart 2.13—No OS Loading, Diskette Drive

Done

Reseat

diskette drive.

OS not loading

from

diskette drive.

Done

loading?

Nonsystem

disk message?

Bootable

diskette

in drive?

Install bootable

diskette and

reboot computer.

Check diskette

for system files.

Try different

diskette.

1. Replace diskette

drive.

2. Replace system

board.

Nonsystem

disk error?

loading?

Boot

from another

device?

Enable drive

and cold boot

computer.

Is diskette

drive boot

order cor-

rect?

Change boot

priority using

the Setup utility.

Go to

“Flowchart

2.17—Nonfunc-

tioning Device.”

Diskette

drive enabled

in the Setup

utility?

Go to

“Flowchart

2.17—Nonfunction-

ing Device.”

Reset the computer.

Refer to

Section 1.2,

“Resetting the

Computer,” for

instructions.

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

Done

Bootable

disc in

drive?

Disc

in drive?

No OS

loading from

CD-ROM or

DVD-ROM drive.

Install bootable

disc and

reboot

computer.

Go to

“Flowchart

2.17—Nonfunction-

ing Device.”

Go to

“Flowchart

2.17—Nonfunctioning

Device.”

Install

bootable disc.

Boots from

CD or DVD?

Boots from

CD or DVD?

Try another

bootable disc.

Booting

from another

device?

Booting

order

correct?

Correct boot

order using

the Setup utility.

Done

Reseat

drive.

Reset the computer.

Refer to

Section 1.2,

“Resetting the

Computer,” for

instructions.

Troubleshooting

Maintenance and Service Guide 2–23

Flowchart 2.15—No Audio, Part 1

No audio.

computer in

docking device

(if applicable)?

Internal

audio?

Audio? Done

Undock

Audio? Done

Turn up audio

internally or

externally.

Go to

“Flowchart

2.16—No Audio,

Part 2.”

Go to

“Flowchart

2.17—Nonfunctioning

Device.”

Replace the following docking device compo-

nents one at a time, as applicable. Check

audio status after each change.

1. Reset docking device audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking device audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

“Flowchart

2.16—No Audio,

Part 2.”

2–26 Maintenance and Service Guide

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

OK?

Keyboard

not operating prop-

erly.

External

device

works?

Replace

system

board.

Replace

system

board.

Connect computer

to good external key-

board.

Reseat internal key-

board

connector

(if applicable).

Replace internal

keyboard or

cable.

OK?

Done Done

Troubleshooting

Maintenance and Service Guide 2–27

Flowchart 2.19—Nonfunctioning Pointing

Device

OK?

Pointing device

not operating

properly.

External

device

works?

Replace

system

board.

Replace

system

board.

Connect computer

to good external

pointing device.

Reseat internal

pointing device

connector

(if applicable).

Replace internal

pointing device

or cable.

OK?

Done Done

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.20—No Network/Modem

Connection

Disconnect all

power from

the computer

and open.

No network

or modem connec-

tion.

Done

Digital

line?

Network

or modem jack

active?

Replace jack

or have jack acti-

vated.

Connect

to nondigital

line.

NIC/modem

configured

in OS?

Reload

drivers and recon-

figure.

Reseat NIC/modem

(if applicable).

Replace NIC/modem

(if applicable).

Replace

system

board.

OK?

OK? Done

Maintenance and Service Guide 3–1

Software Update and

Recovery

3.1 Software Updates

To stay current with the newest technology and maintain optimal

performance, install the latest versions of HP software on your

computer as they become available.

To update HP software:

1. Identify your computer model, product category, and series

or family. Prepare for a system ROM update by identifying

the ROM version currently installed on the computer. For

more information, refer to “Accessing Computer

Information.”

ÄCAUTION: If your computer is connected to a network, it is

recommended that you consult with your network administrator before

installing any software updates, especially system ROM updates.

✎The computer system ROM stores the BIOS software. The

BIOS initializes the operating system, determines how the

computer will interact with the hardware devices, and provides

for data transfer among hardware devices, including the time

and date.

2. Access the updates through the HP Web site by visiting

http://www.hp.com or by obtaining the Support Software CD

(purchased separately). For information about obtaining the

Support Software CD, refer to “Obtaining the Support

Software CD.”

3. Install the updates.

Software Update and Recovery

Maintenance and Service Guide 3–3

Obtaining the Support Software CD

The Support Software CD provides HP software updates and

installation instructions. The CD includes device drivers, ROM

updates, and utilities.

To purchase the current Support Software CD or a subscription

that provides both the current version and future versions of

the CD, visit the HP Web site at http://www.hp.com.

Software Updates and the HP Web Site

Most software on the HP Web site is packaged in compressed

files called SoftPaqs. Some ROM updates may be packaged in

compressed files called ROMPaqs.

Most download packages contain a file named Readme.txt. A

Readme.txt file contains information regarding installing and

troubleshooting the file. The Readme.txt files included with

ROMPaqs are provided in English only.

Downloading a ROM Update

ÄCAUTION: To prevent damage to the computer or an unsuccessful

installation, download and install a ROM update only when the computer

is connected to reliable external power using the AC adapter. Do not

download or install a ROM update while the computer is running on

battery power, docked in an optional docking device, or connected to an

optional power source. During the download and installation:

■Do not disconnect power from the computer by unplugging the

power cord from the AC outlet.

■Do not shut down the computer or initiate standby or hibernation.

■Do not insert, remove, connect, or disconnect any device, cable,

or cord.

3–4 Maintenance and Service Guide

Software Update and Recovery

To download a ROM update:

1. Access the page on the HP Web site that provides software

for your computer:

❏Select Start > Help and Support, and then click a

software update link.

– or –

❏Visit the HP Web site at http://www.hp.com/support.

2. Follow the instructions on the screen to identify your

computer and access the ROM update you want to download.

3. At the download area:

a. Identify the ROM update that is later than the ROM

version currently installed on your computer. Make a note

of the date, name, or other identifier. You may need this

information to locate the update later, after it has been

downloaded to your hard drive.

b. Follow the instructions on the screen to download your

selection to the hard drive.

✎Make a note of the path to the location on your hard

drive to which the ROM package will be downloaded.

You may need to access the ROM package after it has

been downloaded.

Installing a ROM Update

✎If your computer is connected to a network, it is recommended

that you consult with your network administrator before

installing any software updates, especially system ROM

updates.

Software Update and Recovery

Maintenance and Service Guide 3–5

ROM installation procedures vary. Follow any instructions that

are displayed on the screen after the download is complete. If no

instructions are displayed:

1. Open Windows Explorer by selecting Start > All

Programs > Accessories > Windows Explorer.

2. In the left pane of the Windows Explorer window:

a. Click My Computer and then your hard drive

designation. (The hard drive designation is typically

Local Disk C.)

b. Open the folder on your hard drive that contains the

update.

✎Follow the path you made a note of before you

downloaded the update.

3. Double-click the file with an .exe extension (for example,

filename.exe).

The ROM installation begins.

4. Complete the installation by following the instructions on the

screen.

✎After a message on the screen reports a successful installation,

you may delete the downloaded file from your hard drive.

Downloading Other Software

To download and install software other than a ROM update:

1. Access the page on the HP Web site that provides software

for your computer:

❏Select Start > Help and Support, and then click a

software update link.

– or –

❏Visit the HP Web site at http://www.hp.com/support and click

Download drivers and software to download the

software for your computer model.

3–6 Maintenance and Service Guide

Software Update and Recovery

2. Follow the instructions on the screen to find the software you

want to update.

3. At the download area, select the software you want and

follow the download instructions on the Web page.

✎Make a note of the path to the location on your hard drive to

which the ROM package will be downloaded. You may

need to access the ROM package after it has been

downloaded.

4. When the download is complete, open Windows Explorer by

selecting Start > All Programs > Accessories > Windows

Explorer.

5. In the left pane of the Windows Explorer window, click

My Computer and then your hard drive designation. (The

hard drive designation is typically Local Disk C.)

✎Follow the path you made a note of earlier to the folder on

your hard drive that contains the update.

6. Open the folder and double-click the file with an .exe

extension (for example, filename.exe).

The installation begins.

7. Complete the installation by following the instructions on the

screen.

✎After a message on the screen reports a successful installation,

you may delete the download package from your hard drive.

3.2 System Recovery

The computer system recovery process provides several ways to

recover optimal system functionality. For best results, attempt

to recover optimal computer functionality by using the following

procedures in the order described here.

Software Update and Recovery

Maintenance and Service Guide 3–7

Safeguarding Your Data

Software or devices added to the computer can cause your system

to become unstable. To safeguard your documents, store personal

files in the My Documents folder and periodically create a

backup copy of the My Documents folder.

Using Altiris Local Recovery

Altiris Local Recovery is a preloaded application that protects the

files on your computer by storing copies of files, called

snapshots. If files on your computer are accidentally deleted or

corrupted, you can easily restore the files yourself. You can also

restore your complete file system to a previous state.

Altiris Local Recovery provides protection of files by backing up

files to a hidden Altiris recovery partition. When you install the

software, the Recovery Agent Partition Wizard guides you

through the process of creating the recovery partition. After the

partition is created, the computer restarts and creates the first

snapshot. After the snapshot is created, the computer restarts,

making the snapshot available for recovery through Windows.

By default, Local Recovery automatically takes snapshots of your

files on a regular basis. You can change the snapshot schedule.

For more information, refer to the Altiris Local Recovery Help.

To access your snapshots in the Altiris Recovery Agent folder:

1. Right-click the Altiris Recovery Agent icon on your desktop.

2. Click Open.

To restore one of the listed snapshots, drag the snapshot file to the

appropriate location on your hard drive.

For more information on configuring and using Altiris Local

Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy,

or open the software and click Help on the menu bar.

3–8 Maintenance and Service Guide

Software Update and Recovery

Using System Restore Points

System Restore is a Windows operating system feature that

allows you to reverse undesirable changes to your computer by

restoring the computer to an earlier state, called a restore point. A

restore point is a “snapshot” of your software, drivers, and

operating system files at a particular time. The computer

automatically creates restore points at regular intervals and may

create additional restore points when you change your personal

settings or add software or hardware.

You can manually create additional restore points to provide

increased protection for your system files and settings. It is

recommended that you manually create restore points

■Before you add or extensively modify software or hardware.

■Periodically, whenever the system is performing optimally.

Restoring to any restore point does not affect your data files. For

example, restoring your system software to an earlier state will

not affect documents or e-mails that you saved after that time.

✎If you do not like the results of your restoration, you can

reverse the restoration.

Creating a System Restore Point

To create a system restore point:

1. Select Start > Help and Support.

2. Click System Restore.

The System Restore window opens.

3. Click Create a restore point, and then click Next.

4. Follow the on-screen instructions.

Software Update and Recovery

Maintenance and Service Guide 3–11

1. Connect the computer to external power through the

AC adapter and turn on the computer.

2. Immediately insert the Operating System disc into the

computer.

3. Press and hold the power button for at least 5 seconds to turn

off the computer.

4. Press the power button again to turn on the computer.

5. When prompted, press any key to start from the disc.

After a few minutes, you may need to select your language,

and then the Setup Wizard opens.

✎On the “Welcome to Setup” page, do not press R (step 8 in

this procedure) until you have completed steps 6 and 7.

6. Press enter to continue.

A licensing agreement page is displayed.

7. Press f8 to accept the agreement and continue.

The “Setup” page is displayed.

8. Press R to repair the selected Windows installation.

The repair process begins. This process takes 1 to 2 hours

to complete.

The computer restarts in Windows after the process is complete.

Illustrated Parts Catalog

Maintenance and Service Guide 4–17

4.6 Miscellaneous (Not Illustrated)

Table 4-5

Spare Part Information

Description

Spare Part

Number

Adjustable Notebook Stand 372420-001

Advanced Docking Station 374804-001

Docking Station 374803-001

Docking Station Miscellaneous Plastics Kit 380045-001

Carrying cases

Nylon top load

Nylon entry level

325815-001

and

325815-002

325814-001

USB 1.1 diskette drive 359118-001

4–18 Maintenance and Service Guide

Illustrated Parts Catalog

Power supply, 90 watt, slim line profile 374791-001

Power cords

For use in:

Australia and New Zealand 246959-011

Belgium, Europe, Finland, France, Germany, Greece,

the Netherlands, Norway, Portugal, Spain, and Sweden

246959-021

Brazil 246959-201

Canada, French Canada, Latin America, Taiwan, Thailand,

and the United States

246959-001

Denmark 246959-081

Hong Kong and the United Kingdom 246959-031

Israel 246959-BB1

Italy 246959-061

Japan 246959-291

Korea 246959-AD1

Sweden 246959-AG1

Table 4-5

Spare Part Information

(Continued)

Description

Spare Part

Number

Illustrated Parts Catalog

Maintenance and Service Guide 4–19

4.7 Sequential Part Number Listing

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing,” for more information on

specifications and usage)

382692-001

■Hex socket HM5.0×12.0 screw lock

■Phillips PM3.0×5.0 screw

■Phillips PM3.0×4.0 screw

■Phillips PM2.5×13.0 spring-loaded

screw

■Phillips PM2.0×10.0 spring-loaded

screw

■Phillips PM2.0×8.0 shoulder screw

■Phillips PM2.0×6.0 screw

■Phillips PM2.0×5.0 screw

■Phillips PM2.0×4.0 screw

■Phillips PM2.0×2.0 screw

■Phillips PM1.5×4.0 screw

■Phillips PM1.5×3.0 screw

■Torx 8 M2.0×9.5 screw

■Torx 8 M2.0×6.0 screw

■Torx 8 M2.0×4.0 screw

Table 4-5

Spare Part Information

(Continued)

Description

Spare Part

Number

Table 4-6

Sequential Part Number Listing

Spare Part

Number Description

246959-001 Power cord for use in Canada, French Canada, Latin America,

Taiwan, Thailand, and the United States

246959-011 Power cord for use in Australia and New Zealand

246959-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain,

and Sweden

246959-031 Power cord for use in Hong Kong and the United Kingdom

4–20 Maintenance and Service Guide

Illustrated Parts Catalog

246959-061 Power cord for use in Italy

246959-081 Power cord for use in Denmark

246959-201 Power cord for use in Brazil

246959-291 Power cord for use in Japan

246959-AD1 Power cord for use in Korea

246959-AG1 Power cord for use in Sweden

246959-BB1 Power cord for use in Israel

325521-001 Modem board (high-speed 56K)

325814-001 Nylon entry level carrying case

325815-001 Nylon top load carrying case

325815-002 Nylon top load carrying case

359118-001 USB 1.1 diskette drive

367456-001 8-cell travel battery pack

367871-001 Broadcomm Bluetooth wireless board, includes cable

372420-001 Adjustable Notebook Stand

372771-001 8-cell, 4.8-AHr battery pack

373032-001 802.11b/g combination WLAN Mini PCI communications

module for use in the United States

373032-002 802.11b/g combination WLAN Mini PCI communications

module for use internationally

373032-291 802.11b/g combination WLAN Mini PCI communications

module for use in Japan

373033-001 802.11a/b/g combination WLAN module Mini PCI

communications module for use in the United States

Table 4-6

Sequential Part Number Listing

(Continued)

Spare Part

Number Description

Illustrated Parts Catalog

Maintenance and Service Guide 4–21

373033-002 802.11a/b/g combination WLAN Mini PCI communications

module for use internationally

373033-291 802.11a/b/g combination WLAN Mini PCI communications

module for use in Japan

373119-001 256-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)

373120-001 512-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)

373121-001 1024-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)

373314-001 8X DVD-ROM drive

373315-001 24X DVD/CD-RW Combo Drive

373900-001 802.11a/b/g combination WLAN module Mini PCI

communications module for use in most of the world

373900-021 802.11a/b/g combination WLAN Mini PCI communications

module for use in Europe, Middle East, and Africa

373900-291 802.11a/b/g combination WLAN Mini PCI communications

module for use in Japan

373901-001 802.11a/b/g High Band combination WLAN Mini PCI

communications module

374791-001 90 watt, slim line profile power supply

374803-001 Docking Station

374804-001 Advanced Docking Station

375557-001 DVD+RW/R and CD-RW Combo Drive

378203-001 Keyboard, with pointing stick for use in the United States

378203-002 Keyboard, with pointing stick for use internationally

378203-031 Keyboard, with pointing stick for use in the United Kingdom

378203-041 Keyboard, with pointing stick for use in Germany

Table 4-6

Sequential Part Number Listing

(Continued)

Spare Part

Number Description

4–22 Maintenance and Service Guide

Illustrated Parts Catalog

378203-051 Keyboard, with pointing stick for use in France

378203-061 Keyboard, with pointing stick for use in Italy

378203-071 Keyboard, with pointing stick for use in Spain

378203-081 Keyboard, with pointing stick for use in Denmark

378203-091 Keyboard, with pointing stick for use in Norway

378203-101 Keyboard, with pointing stick for use in Sweden

378203-111 Keyboard, with pointing stick for use in Switzerland

378203-121 Keyboard, with pointing stick for use in French Canada

378203-131 Keyboard, with pointing stick for use in Portugal

378203-141 Keyboard, with pointing stick for use in Turkey

378203-151 Keyboard, with pointing stick for use in Greece

378203-161 Keyboard, with pointing stick for use in Latin America

378203-171 Keyboard, with pointing stick for use in Saudi Arabia

378203-181 Keyboard, with pointing stick for use in Belgium

378203-201 Keyboard, with pointing stick for use in Brazil

378203-211 Keyboard, with pointing stick for use in Hungary

378203-221 Keyboard, with pointing stick for use in Czech Republic

378203-231 Keyboard, with pointing stick for use in Slovakia

378203-251 Keyboard, with pointing stick for use in Russia

378203-281 Keyboard, with pointing stick for use in Thailand

378203-291 Keyboard, with pointing stick for use in Japan

378203-AB1 Keyboard, with pointing stick for use in Taiwan

Table 4-6

Sequential Part Number Listing

(Continued)

Spare Part

Number Description

Produkt Specifikationer

Mærke:	HP
Kategori:	Bærbare computer
Model:	Compaq nx8220
Vægt:	2770 g
Skærm diagonal:	15.4 "
Skærmopløsning:	1200 x 800 pixel
HD-type:	Ikke understøttet
Naturligt aspektforhold:	16:10
Opbevaringstemperatur (T-T):	-20 - 60 °C
Relativ luftfugtighed ved drift (H-H):	10 - 90 %
DVI-port:	Ingen
Ethernet LAN-porte (RJ-45):	1
Antal USB 2.0-porte:	3
Udgange til hovedtelefoner:	1
Driftstemperatur (T-T):	10 - 35 °C
Intern hukommelse:	0.5 GB
Dimensioner (BxDxH):	356 x 264 x 28 mm
Operativsystem installeret:	Windows XP Home Edition
Modemhastighed:	56 Kbit/s
Effektkrav:	90W AC
Batterilevetid (maks.):	4.5 t
Batteritype:	8-cell
Processorfrekvens:	1.4 GHz
Processorserie:	Intel® Celeron® M
Processor-cache:	1 MB
Processor cache type:	L2
Intern hukommelsestype:	DDR2-SDRAM
Maksimal intern hukommelse:	2 GB
Samlet lagringskapacitet:	60 GB
Diskret grafikadaptermodel:	AMD Mobility Radeon X600
Diskret grafikadapter:	Ja
Mikrofonindgang:	Ja
S/PDIF-udgang:	Ingen
Docking-stik:	Ingen
Cardbus PCMCIA slot type:	Type II
Smartcard slot:	Ja
Opladningsport type:	DC-in-stik
Pegeredskab:	Touchpad
Trådløs teknologi:	Broadcom 802.11b/g WLAN
Lydsystem:	HP Premier•Sound 16-bit
Hukommelsesstik:	2x SO-DIMM
Processorproducent:	Intel
Oprindelsesland:	Kina
Antal VGA-porte (D-sub):	1
Infrarød dataport:	Ja
Optisk drevtype:	DVD±RW
I/O-porte:	HP Travel Battery
Netværksfunktioner:	NetXtreme Gigabit (10/100/1000 NIC) PCI Express Ethernet
HDD hastighed:	5400 rpm
Udvidelsesporte:	1 Type I/II PCMCIA
Processor front side bus:	400 Mhz
FireWire-porte (IEEE 1394):	1
Bundkort chipsæt:	Intel® 915PM Express
Maksimal grafikadapterhukommelse:	0.064 GB
Modem-porte (RJ-11):	1
Wake-on-LAN klar:	Ingen
Tv-udgang:	Ja
Antal Cardbus PCMCIA-slots:	1
Intern modem:	Ja
Tv-indgangsport:	Ingen
Relativ luftfugtighed, der ikke fungerer (ikke-kondenserende):	5 - 90 %
Tv-udgangstype:	S-Video
Batterilevetid med 2. batteri (ekstraudstyr):	9 t
Wake-on-Ring klar:	Ingen