HP ProBook 6470b Manual
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HP ProBook 6475b Notebook PC and
HP ProBook 6470b Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: October 2012
First Edition: May 2012
Document Part Number: 677122-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 15
Display ................................................................................................................................. 15
Buttons and fingerprint reader (select models only) ..................................................................... 17
Keys ..................................................................................................................................... 18
Lights .................................................................................................................................... 19
TouchPad .............................................................................................................................. 20
Front ..................................................................................................................................... 21
Left side ................................................................................................................................ 22
Right side .............................................................................................................................. 23
Rear ..................................................................................................................................... 24
Bottom .................................................................................................................................. 25
3 Illustrated parts catalog .................................................................................................. 27
Service tag ............................................................................................................................ 28
Computer major components ................................................................................................... 29
Display assembly subcomponents ............................................................................................. 40
Cable Kit .............................................................................................................................. 42
Plastics Kit ............................................................................................................................. 43
Mass storage devices ............................................................................................................. 44
Miscellaneous parts ................................................................................................................ 46
Sequential part number listing .................................................................................................. 47
4 Removal and replacement procedures ............................................................................ 61
Preliminary replacement requirements ....................................................................................... 61
Tools required ......................................................................................................... 61
Service considerations ............................................................................................. 61
Plastic parts ............................................................................................. 61
Cables and connectors ............................................................................. 61
Drive handling ......................................................................................... 62
v
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Processors (continued) ●Intel® Quad Core® i7-3540M 3.00-
GHz processor (SC turbo up to 3.70-
GHz; 1600- MHz FSB, 4.0-MB L3
cache, 35 W)
●Intel Dual Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3380M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3340M 2.70-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Core i3-3130M 2.60-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
●Intel Core i3-3120M 2.50-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
●Intel Core i3-3110M 2.40-GHz
processor (1600-MHz FSB, 3.0-MB
L3 cache, 35 W)
●Intel Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB
L3 cache, 35 W)
●Intel Celeron® B840 1.90-GHz
processor (1333-MHz FSB, 2.0-MB
L3 cache, 35 W)
√
Chipset AMD A70M fusion controller hub (FCH) √
2 Chapter 1 Product description
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Chipset (continued) Mobile Intel QM77 chipset
Mobile Intel HM76 chipset
√
Graphics AMD integrated universal memory
architecture (UMA) graphics
Support for DisplayPort 1.2
Support for dual-display ports through
the dock
√
●Radeon® HD 7660G graphics on
computer models equipped with an
AMD A10-4600M 3.20-GHz/2.30-
GHz processor
●Radeon HD 7640G graphics on
computer models equipped with an
AMD A8-4500M 2.80-GHz/1.90-
GHz processor
●Radeon HD 7520G graphics on
computer models equipped with an
AMD A6-4400M 3.20-GHz/2.70-
GHz processor
●Radeon HD 7420G graphics on
computer models equipped with an
AMD A4-4300M 3.00-GHz/2.50-
GHz processor
√
Switchable discrete graphics: AMD
Radeon™ HD 7570M (64-bit), with 1024-
MB GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4)
Internal graphics: UMA with shared
video memory
●Intel HD Graphics 4000 on computer
models equipped with an Intel Quad
Core i7, Intel Dual Core i5, and Intel
Dual Core i3 processor
●Intel HD Graphics 3000 on computer
models equipped with an Intel Dual
Core i3-2370M processor
●Intel HD Graphics on computer models
equipped with an Intel Celeron
B840 processor
√
3
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Graphics (continued) ●Support for dual-display ports through
docking station
●Support for DisplayPort 1.2 (only on
computer models equipped with a
graphics subsystem with
discrete memory)
●Support for up to 4 displays through
the APR (only on computer models
equipped with a graphics subsystem
with discrete memory)
√
Panel ●14.0-in light-emitting diode (LED), high-
definition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without
webcam and microphone
●14.0-in LED, HD, AG, SVA
(1366×768) display with and without
webcam and microphone
All display assemblies include two wireless
local area network (WLAN) antenna cables
and two wireless wide area network
(WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
√ √
Memory Two customer-accessible/upgradable
memory module slots
DDR3-12800 (1600-MHz) dual
channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1 or 4096×2)
●6144-MB (4096-MB+2048-MB)
●4096-MB (4096-MB×1 or 2048-MB×2)
●2048-MB (2048×1)
√ √
Flash cache Intel 24-GB mSATA module (Intel Smart
Response Technology (SRT), not available on
computer models equipped with WWAN
or SSD)
√
4 Chapter 1 Product description
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●750-GB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 7.0-mm self-
encrypting drive (SED)
●500-GB, 7200-rpm, 7.0-mm
●320-GB, 7200-rpm, 7.0-mm
√ √
Solid-state drive Solid-state drive (SSD) mounts in the same
bracket as the hard drive
Customer-accessible
Serial ATA type II and III
Supports the following SSDs:
●256-GB SED III
●240-GB III
●180-GB III
●160-GB II
●128-GB III
√
●128-GB SATA III √
Upgrade drive Customer-accessible
Supports the following drive options:
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
●500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√ √
5
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Wireless (continued) Integrated wireless local area network
(WLAN) options by way of wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
●Broadcom 43228 802.11abgn 2×2
Wi-Fi Adapter
●Intel Centrino Advanced-N 6205
Combo Adapter
●Intel Centrino Advanced-N 6205
WLAN module
●Intel Centrino Ultimate-N 6300
WLAN module
●Intel Centrino Wireless-N 2200
802.11b/g/n 2×2 WiFi Adapter
Supports no WLAN option
√ √
Integrated wireless wide area network
(WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas
built into display assembly
Secured by subscriber identity module (SIM,
user-accessible behind battery)
Support for the following WWAN formats:
●HP hs2350 HSPA+ Mobile
Broadband Module
●HP lt2523 LTE/HSPA+ Mobile
Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP lt2522 LTE/EV-DO Mobile
Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP un2430 EV-DO/HSPA Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
√ √
7
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spill-resistant,
chiclet-style, with durakeys
√ √
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinch-
zoom as default
√ √
Taps enabled by default √ √
Support for TouchPad with image sensor √ √
Support for Windows 8 Indirect Touch √ √
Power requirements Supports the following HP Smart AC adapters:
●90-W HP Smart AC adapter (PFC,
EM, 3-wire)
√ √
●90-W HP Smart AC adapter (PFC, 3-
wire)
√ √
●65-W HP Smart AC adapter (non-
PFC, 3-wire)
√ √
●65-W HP Smart AC adapter (RC/V,
EM, 3-wire)
√ √
Supports the following batteries:
●9-cell, 100-Wh, 3.0-Ah battery
●9-cell, 73-Wh, 2.2-Ah battery
●6-cell, 62-Wh, 2.8-Ah battery
●6-cell, 55-Wh, 2.8-Ah battery
●3-cell, 31-Wh, 2.8-Ah battery
√ √
Security Supports security cable lock √ √
Supports fingerprint reader and no
fingerprint reader option
√ √
Supports Trusted Platform Module (TPM) 1.2
(Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported in
Asia and the People's Republic of China)
√ √
Integrated Smart Card reader (active) √ √
Full volume encryption √ √
Preboot authentication (password,
Smart Card)
√ √
9
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Operating system Preinstalled:
●Windows® 8 ML 64 with Microsoft
Basics (Japan only)
●Windows 8 Professional 64 with
Microsoft Basics (Japan only)
●Windows 8 Professional 64 DPK with
Windows 7 Professional 64 and 32
(Japan only)
●Windows 7 Home Premium 64 and 32
with Microsoft Basics
●Windows 7 Professional 64 and 32
with Microsoft Basics
●Windows 7 Service Pack 1
●FreeDOS
●SUSE Linux (SLED; People's Republic of
China only)
√ √
Preinstalled with Microsoft Office:
●Windows 8 CH 64-bit with Office
2010 Transition OPK (People's
Republic of China only)
●Windows 8 EM 64-bit with Office
2010 Transition OPK (not available
in Japan)
●Windows 8 ML 64-bit with Office
2010 Business and Home (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Personal (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Transition OPK (not available
in Japan)
(Continued)
√ √
10 Chapter 1 Product description
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Operating system
(continued)
Preinstalled with Microsoft Office:
(continued)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Business and
Home (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Personal
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Professional
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Starter (not
available in Asia-Pacific countries and
regions, Japan, or the People's
Republic of China)
●Windows 8 Professional 64-bit with
Office 2010 Business and Home
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Personal (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Transition OPK (not
available in Japan)
●Windows 7 Home Basic 32-bit with
Office Starter (emerging markets only)
(Continued)
√ √
11
Category Description HP ProBook 6475b
Notebook PC
HP ProBook 6470b
Notebook PC
Operating system
(continued)
Preinstalled with Microsoft Office:
(Continued)
●Windows 7 Home Premium 64- and
32-bit with Office Starter (not available
in Japan)
●Windows 7 Home Premium 64-bit with
Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with
Office 2010 Home & Business (only
in Japan)
●Windows 7 Home Premium 64-bit with
Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with
Office 2010 Professional (only
in Japan)
●Windows 7 Professional 64- and 32-bit
with Office 2010 Starter (not available
in Japan)
●Windows 7 Professional 64- and 32-bit
with Office 2010 Business & Home
(only in Japan)
●Windows 7 Professional 64- and 32-bit
with Office 2010 Personal (only
in Japan)
●Windows 7 Professional 64- and 32-bit
with Office 2010 Professional (only
in Japan)
√ √
Restore media—DR-DVD:
●Windows 8 (available with any
Windows 8 operating system and
required with Windows 8 Professional
64-bit DPK with Windows 7 image)
●Windows 7 (available with any
Windows 7 HP, Windows 7
Professional loc, Windows 7 HB, or
Windows 8 Professional 64-bit DPK
with Windows 7 image)
√ √
12 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display or initiates Suspend if the display is
closed while the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(3) Internal microphones (2, select models only) Record sound.
NOTE: Only models equipped with a webcam have 2
internal microphones. Models without a webcam have
only 1 internal microphone.
(4) Webcam light (select models only) On: The webcam is in use.
Display 15
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Suspend.
●When the computer is in the Suspend state, press
the button briefly to exit Suspend.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
●Windows 8—From the Start screen, type power,
select Settings, and then select Power Options.
●Windows 7:
1. Select Computer > Control Center.
2. In the left pane, click System, and then click
Power Management in the right pane.
(3) Wireless button Turns the wireless feature on or off but does not establish
a wireless connection.
Buttons and fingerprint reader (select models only) 17
Item Component Description
(4) Web browser button ●When the computer is on, press the button to open
the default Web browser.
●When the computer is off, in the Suspend state, or
in Hibernation, the button does not perform any
action or function.
(5) Volume mute button Mutes and restores speaker sound.
(6) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key.
(3) Operating system logo key Displays the operating system menu.
(4) Operating system applications key Displays a shortcut menu for items beneath the cursor.
18 Chapter 2 External component identification
Item Component Description
(5) Hard drive light ●Blinking white: The hard drive or optical drive is
being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(6) Speakers (2) Produce sound. One of the speakers is on the bottom of
the computer, and it cannot be seen from the front of the
computer.
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Power connector Connects an AC adapter.
(2) 1394 port Connects an optional IEEE 1394 or 1394a device, such
as a camcorder.
(3) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide
enhanced USB power performance.
(4) HP ExpressCard slot or Smart Card reader
(depending on configuration)
Supports optional ExpressCards or Smart Cards.
(5) Media Card Reader Supports the following digital card formats:
●MultiMediaCard (MMC)
●MMC+
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
22 Chapter 2 External component identification
Produkt Specifikationer
| Mærke: | HP |
| Kategori: | Laptop |
| Model: | ProBook 6470b |
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