Hyundai Ioniq 5 (2023) Manual
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Publication No. : USAHYUNDAI-220802
Printed in Korea
2023
Owner's Handbook &
Warranty Information
USA USA
FOR YOUR CONVENIENCE:
Tel.
Your Salesperson is:
Tel.
Your Service Manager is:
Tel.
Your Parts Manager is:
SPEEDOMETER REPLACEMENT:
Speedometer replaced on with miles
on the odometer. (Date)
Dealer Code: Name:
HYUNDAI Dealer Signature:
IMPORTANT:
Retain this Owner’s Handbook in your glovebox for reference relative to Consumer and Warranty
Information.
OWNER INFORMATION CHANGES:
*
If you change your address or if you are the second or subsequent owner of your HYUNDAI, please
complete the Owner Information Change Card in the front of this handbook.
Warranty Start Date:
TABLE OF CONTENTS
3
OWNER INFORMATION CHANGE CARD ...........................................................1
SECTION 1 OWNER INFORMATION
.................................................................
4
SECTION 2 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
............................
5
SECTION 3 CONSUMER INFORMATION
(A) HYUNDAI'S CONSUMER ASSISTANCE PROCESS
..................
8
(B) ALTERNATIVE DISPUTE RESOLUTION (BBB AUTOLINE)
......
9
SECTION 4 HYUNDAI WARRANTY INFORMATION
.........................................
11
ALTERNATIVE DISPUTE RESOLUTION ........................................................
12
BINDING ARBITRATION FOR CALIFORNIA VEHICLES ONLY ...................
12
HYUNDAI SUMMARY OF WARRANTY COVERAGE ....................................
16
* SECTION 5 HYUNDAI NEW VEHICLE LIMITED WARRANTY .........................................
17
* SECTION 6 HYUNDAI HYBRID, PLUG-IN HYBRID,
AND ELECTRIC VEHICLE SYSTEM WARRANTY .........................................
23
* SECTION 7 HYUNDAI POWERTRAIN LIMITED WARRANTY (ORIGINAL OWNER)......25
* SECTION 8 HYUNDAI ANTI-PERFORATION LIMITED WARRANTY ..............................
27
* SECTION 9 EMISSION DEFECT WARRANTY - FEDERAL VEHICLE ..............................
29
* SECTION 10 EMISSION PERFORMANCE WARRANTY - FEDERAL VEHICLE ..............
31
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS
- FEDERAL VEHICLE...................................................................................33
* SECTION 11 EMISSION CONTROL SYSTEM WARRANTY - CALIFORNIA VEHICLE ...
38
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS
- CALIFORNIA VEHICLE .............................................................................
41
* SECTION 12 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY .......
46
* FOR ROADSIDE ASSISTANCE CALL 1-800-243-7766 (See page 5 for details)
SECTION 1
SECTION 1 OWNER INFORMATION
4
HYUNDAI VEHICLE OWNER PRIVACY POLICY
Your Hyundai vehicle may be equipped with technologies and services that use information
collected, generated, recorded or stored by the vehicle. Hyundai has created a Vehicle Owner
Privacy Policy to explain how these technologies and services collect, use, and share this
information.
You may read our Vehicle Owner Privacy Policy on the HyundaiUSA.com website at: https://
www.hyundaiusa.com/owner-privacy-policy.aspx. If you would like to receive a hard copy of our
Vehicle Owner Privacy Policy, please contact Hyundai Customer Care at:
Hyundai Customer Care
P.O. Box 20850
Fountain Valley, CA 92728
1-800-633-5151
consumeraffairs@hmausa.com
Hyundai Customer Care representatives are available Monday through Friday, between the hours
of 6:00 AM and 5:00 PM PST and Saturday between 6:30 AM and 3:00 PM PST (English). For
Hyundai Customer Care assistance in Spanish or Korean, representatives are available Monday
through Friday between 6:30 AM and 3:00 PM PST.
GENERAL INFORMATION
This handbook describes the consumer information and warranties relating to your new Hyundai
vehicle.
Please read this handbook carefully to familiarize yourself with the type of service which you are
entitled to under each of the warranties applicable to your new Hyundai vehicle.
To familiarize yourself with your new Hyundai vehicle and to ensure correct operation and
maintenance of your vehicle, we suggest you also review the maintenance requirements and
operational features described in the Hyundai Owner’s Manual.
PRE-DELIVERY INSPECTION
To ensure your satisfaction and long term enjoyment of your new Hyundai vehicle, your selling
dealership has inspected and conditioned your vehicle to Hyundai’s recommended inspection and
pre-delivery procedure standards.
PERIODIC INSPECTION AND MAINTENANCE
Regular inspection and maintenance by skilled Hyundai technicians are the key to more efcient
operation of the vehicle. This inspection and maintenance must be carried out in accordance with
the recommendations given in the Hyundai Owner’s Manual.
SECTION 2
SECTION 2 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
6
COVERAGE
The Hyundai Roadside Assistance Program provides you with the following services:
o National Hyundai Dealership Locator Service provides you with the location or phone number
of Hyundai Dealerships or Authorized Service Facilities in the United States.
o Roadside Events are dened as either:
1. Towing: Transport for your vehicle to the nearest Hyundai Dealership or Authorized Service
Facility, in the unlikely event your vehicle is inoperable, or
2. Roadside Services:
- Dead Battery/Jump Start
- Flat Tire Change
(except vehicles that have been supplied with the Tire Mobility Kit instead of a spare tire)
- Lock Out Service (keys locked in car)
- Gas Delivery (up to three gallons, where permissible, at no charge when you run out)
o If your vehicle has been diagnosed by Hyundai Dealership or Authorized Service Facility and if the
reason for the disablement is a warrantable issue, please contact the Hyundai Customer Care's toll
free number at 1-800-633-5151 to request reimbursement.
o Examples of non-warranty related tows would include accidents or any other tow incident that
is not the result of a defect in materials or workmanship.
o Trip Interruption Benet: In the event a warrantable mechanical disablement occurs more than 150
miles away from home, and your vehicle is disabled overnight due to a repair in process, Hyundai
Roadside Assistance will reimburse you for reasonable expenses for meals, lodging, or alternate
transportation. Trip Interruption Benet is limited to $100 per day, subject to a three-day maximum
limit per incident.
o Incidental or Consequential Damages associated with a vehicle failure, including without
limitation loss of time; inconvenience; cost of transportation; telephone calls and lodging; loss
of personal or commercial property; loss of pay or revenue; and loss of use of the vehicle, are
not covered under this Program.
SECTION 2
SECTION 2 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
7
EXCLUSIONS
Roadside Assistance is not available for off-road conditions, or conditions manifesting themselves
off-road. To receive service, the vehicle must be accessible from a publicly maintained road.
Roadside Assistance is not an Authorized Service Facility and is NOT A WARRANTY. For a description of
the warranty covering your 2023 Hyundai, see the Hyundai New Vehicle Limited Warranty Section of
this Owner's Handbook. Roadside Assistance is a limited service, provided to you to help minimize any
unforeseen vehicle operation inconvenience.
The Hyundai Roadside Assistance Program does not include reimbursement for any costs/charges
for repairs, parts, labor, property loss or any other expense incurred as a result of accident/
collision, vehicle abuse, racing, vandalism or other items not covered by the Hyundai New
Vehicle Limited Warranty. Also excluded are services for snow tires, repair to studs, mounting or
demounting of snow chains, and any nes, fees or taxes associated with impound towing as a
result of any actual or alleged violation of any law or regulation.
Hyundai Motor America (HMA) reserves the right to limit services or reimbursement to any owner
or driver when, in Hyundai Motor America’s judgment, the claims are excessive in frequency or
type of occurrence.
SECTION 3
SECTION 3 CONSUMER INFORMATION
8
HYUNDAI’S CONSUMER ASSISTANCE PROCESS
Hyundai is dedicated to achieving the highest level of consumer satisfaction with our product
through quality design and workmanship and customer service. Your Hyundai dealership is in the
best position to assist you with your sales, service or parts needs.
In the event you have a concern with your vehicle, being able to provide the information below
will be helpful in seeking assistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identication Number
(a 17-Digit number found on driver’s side dashboard)
- Current mileage
- Selling and servicing dealership
- Service history of your vehicle
- Brief description of concern
- Day/evening telephone number
- What you are seeking
We recommend you use the following steps to resolve your vehicle's performance or servicing
concerns:
1) First, speak to the Service Advisor at the dealership. This person is in the best position to
respond to your concerns.
2) Should you require additional assistance, speak with the Service Manager or General Manager
at the dealership.
3) After consulting with your dealership, if you feel additional clarication or help is needed, write
or call Hyundai Customer Care :
Hyundai Customer Care
PO Box 20850
Fountain Valley, CA 92728
1-800-633-5151
Consumeraffairs@hmausa.com
Hyundai Customer Care representatives are available Monday through Friday, between the hours
of 6:00 AM and 5:00 PM PST and Saturday between 6:30 AM and 3:00 PM PST (English). For
Hyundai Customer Care assistance in Spanish or Korean, representatives are available Monday
through Friday between 6:30 AM and 3:00 PM PST. They are prepared to answer any questions
regarding your Hyundai, and may also provide assistance in getting your concern resolved through
the dealership.
SECTION 3
SECTION 3 CONSUMER INFORMATION
9
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America’s internal consumer assistance process will make every effort to resolve
every customer concern in a satisfactory manner. We realize, however, that mutual agreement
on some issues may not be possible. To ensure that you have had an opportunity to have your
concern fully reviewed, Hyundai Motor America provides an Alternative Dispute Resolution
(arbitration) program. Hyundai offers the program through:
BBB AUTO LINE a Division of BBB National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
1-800-955-5100
www.bbb.org/autoline/
This service is provided at no cost to you and is part of Hyundai’s effort to provide you with an
impartial third-party organization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving Hyundai vehicles with an alleged
nonconformity, defect, or decient warranty performance, as may be required by state or federal
law.
NOTE: If your state law requires written notication to the manufacturer please write:
Hyundai Customer Care
PO Box 20850
Fountain Valley, CA 92728
Consumeraffairs@hmausa.com
To begin the Alternative Dispute Resolution (arbitration) process, simply call the Council of Better
Business Bureaus at 1-800-955-5100 and you will be sent a Customer Claim Form, along with a
handbook describing how BBB AUTO LINE works. Time, mileage and other limitations may apply.
If you wish to use the BBB AUTOLINE program and you qualify for participation, you will be required to
provide the following information:
- Your name and address;
- The Vehicle Identication Number;
- True make, model, & year of your vehicle; and
- A description of the problem with your vehicle.
BBB AUTOLINE may also ask you for other information that may help to resolve your concerns, such as
the purchase price of the vehicle, the mileage at the time of purchase, the current mileage and copies
of repair orders.
Please refer to the Owner’s Handbook Supplement for additional information regarding eligibility
requirements in your state.
Produkt Specifikationer
| Mærke: | Hyundai |
| Kategori: | var |
| Model: | Ioniq 5 (2023) |
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