Lexmark C762 Manual

Lexmark Printer C762

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Lexmark™ C76x

Troubleshooting

Guide

Online customer support

Customer support is available on the Lexmark Web

site at www.lexmark.com.

Calling for service

When you call for printer service, describe the

problem you are experiencing, the message on the

display, and the troubleshooting steps you have

already taken to find a solution.

You need to know your printer model type and serial

number. See the label behind the toner waste

container door of the printer for this information. The

toner waste container door is on the left side of the

printer.

The serial number is also listed on the menu settings

page.

For service in the U.S. or Canada, call 1-800-

Lexmark (1-800-539-6275). For other countries/

regions, visit the Lexmark Web site at

www.lexmark.com

Note: When calling for service, call from

the location of the printer.

Checking an unresponsive

printer

If your printer is not responding, first make sure:

•The power cord is plugged into the printer and

a properly grounded electrical outlet.

•The electrical outlet is not turned off by any

switch or breaker.

•The printer is not plugged into any surge

protectors, uninterrupted power supplies, or

extension cords.

•Other electrical equipment plugged into the

outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the

printer and the host computer, print server,

option, or other network device.

Solving printing problems

Multilanguage PDFs do not print

1Open the document you want to print in Adobe

Acrobat.

2Click the printer icon.

3The Print dialog box appears.

4Check the Print as image box.

Note: For Acrobat 7.x or later, click the

advanced button to display the Print

as Image option.

5Click OK.

The operator panel display is blank

or displays only diamonds

Turn the printer off, wait about 10 seconds, and turn

the printer back on.

Performing Self Test appears on the display.

When the test is completed, the Ready message is

displayed.

If the messages do not appear, turn the printer off

and call for service.

Jobs do not print

The printer is not ready to receive data

Make sure Ready or Power Saver appears on the

display before sending a job to print. Press to

return the printer to the Ready state.

The specified output bin is full

Remove the stack of paper from the output bin, and

then press .

The specified tray is empty

Load paper in the tray.

You are using the wrong printer driver or

are printing to a file

•Verify that you selected the printer driver

associated with the Lexmark ABC.

•If you are using a USB port, make sure you are

running Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003 and

using a Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet N8000 series internal print

server is not set up properly or is not

connected properly

Verify that you have properly configured the printer

for network printing.

See the Software and Documentation CD or go to

the Lexmark Web site for information.

You are using the wrong interface cable,

or the cable is not securely connected

Make sure you are using a recommended interface

cable.

Make sure the connection is secure.

Held jobs do not print

A formatting error has occurred

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has insufficient memory

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has received invalid data

Delete the job.

Job takes longer than expected to

print.

The job is too complex

Reduce the complexity of your print job by

eliminating the number and size of fonts, the number

and complexity of images, and the number of pages

in the job.

Page Protect is set to On

Set Page Protect to Off from Print Recovery.

For more information, see the Menus and Messages

Guide.

Job prints from the wrong tray or on the

wrong paper or specialty media

Make sure the Paper Size and Paper Type specified

in the printer driver match the paper size and type in

the tray and what is set on the printers operator

panel.

Incorrect characters print.

You are using an incompatible parallel

cable.

If you are using a parallel interface, make sure you

are using an IEEE 1284-compliant parallel cable. We

recommend Lexmark part number 1329605 (10 ft) or

1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode

If Ready. Hex Trace appears on the display, you

must exit Hex Trace mode before you can print your

job. Turn the printer off and back on to exit Hex Trace

mode.

Tray linking does not work

•Make sure both the size and type of media are

the same in both trays.

•Make sure the paper guides in the trays are set

for the correct size media.

•Make sure the menu values for both size and

type are set correctly in the Paper Menu.

•For more informations, see the Menus and

Messages Guide.

Large jobs do not collate

Collate is not set to On

Set Collation to On in the Finishing Menu or

through the printer driver.

Note: Setting Collation to Off in the

driver overrides the setting in the

Finishing Menu.

For more informations, see the Menus and

Messages Guide.

The job is too complex

Reduce the complexity of the print job by eliminating

the number and size of fonts, the number and

complexity of images, and the number of pages in

the job.

The printer does not have enough

memory

Add printer memory or an optional hard disk.

Unexpected page breaks occur.

The job has timed out

Set Print Timeout to a higher value from the Setup

Menu.

For more informations, see the Menus and

Messages Guide

Solving mailbox problems

The mailbox and the printer are

misaligned

Realign the mailbox and the printer.

The mailbox is not connected

properly

Check the electrical connection.

Solving option problems

If an option does not operate correctly after it is

installed or if it quits working:

•Turn the printer off, wait for about 10 seconds,

and turn the printer on. If this does not fix the

problem, unplug the printer, and check the

connection between the option and printer.

•Print the menu settings page and check to see

if the option is listed in the Installed Options list.

If the option is not listed, reinstall it.

•Make sure the option is selected in the software

application you are using.

Service messages

A service message indicates printer failure that may

require service.

Turn the printer off, wait about 10 seconds, and then

turn the printer on.

Produkt Specifikationer

Mærke:	Lexmark
Kategori:	Printer
Model:	C762
Bredde:	604 mm
Dybde:	470 mm
Højde:	528 mm
Vægt:	47700 g
Produktfarve:	Hvid
Pakkevægt:	68000 g
Pakkedybde:	650 mm
Pakkebredde:	795 mm
Pakkehøjde:	795 mm
Wi-Fi:	Ingen
Ethernet LAN:	Ingen
Udskrivningsteknologi:	Laser
Maksimal opløsning:	1200 x 1200 dpi
Udskrivningshastighed (sort, normal kvalitet, A4/amerikansk papirformat):	23 sider pr. minut
Medietyper til papirbakke:	Banner, Card stock, Envelopes, Glossy paper, Labels, Plain paper, Transparencies
Maksimal ISO A-serie papirstørrelse:	A4
ISO A-serie, størrelser (A0...A9):	A4, A5
Ikke-ISO udskriftsmedier størrelse:	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Universal, Legal (media size)
Kuverter størrelser:	7 3/4, 9,10, B5, C5, DL
Medievægt på papirbakke:	60 - 176 g/m²
Samlet inputkapacitet:	600 ark
Samlet outputkapacitet:	250 ark
Maksimal driftscyklus:	- sider pr. måned
Intern hukommelse:	128 MB
Certificering:	FCC Class B, UL 60950 3rd Edition, U.S. FDA, IEC 320-1, CSA, ICES Class B, Energy Star, CE Class B, CB IEC 60950 IEC 60825-1, GS (TÜV), SEMKO(S), PCBC(B), GOST-R, UL AR, CS, TÜV Rh, C-tick mark Class B, CCC Class B
Indbygget kortlæser:	Ja
Maksimal indgangskapacitet:	3100 ark
Processorfrekvens:	500 Mhz
Maksimal intern hukommelse:	512 MB
Tid til første side (farve, normal):	15 sek./side
Strømforbrug (udskrivning):	- W
Understøttede Windows-operativsystemer:	Ja
Understøttede Mac-operativsystemer:	Ja
Understøttede Linux-operativsystemer:	Ja
Farve:	Ja
Udskrivningshastighed (farve, normal kvalitet, A4/amerikansk papirformat):	23 sider pr. minut
Lydtryksniveau (udskrivning):	52 dB
Standard grænseflader:	Parallel, USB 2.0
Tid til første side (sort, normal):	13 sek./side
Sidebeskrivelsessprog:	PCL 6, PDF 1.3, PostScript 3
Maksimal kapacitetsydelse:	3900 ark
Universal-magasin kapacitet:	100 ark
Multifunktionsbakke:	Ja
Indbygget processer:	Ja
Netværk klar:	Ingen
Valgfri forbindelse:	Ethernet, Serial (RS-232)
JIS B-seriens størrelser (B0…B9):	B5