Lexmark X646 Manual

Lexmark Ikke kategoriseret X646

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Side 1/6

Lexmark™ X646

Troubleshooting

Guide

Online technical support

Technical support is available on our Lexmark Web

site at www.lexmark.com.

Checking an unresponsive

printer

If the printer is not responding, first make sure:

• The power cord is plugged into the printer and

a properly grounded electrical outlet.

• The electrical outlet is not turned off by any

switch or breaker.

• The printer is not plugged into any surge

protectors, uninterrupted power supplies, or

extension cords.

• Other electrical equipment plugged into the

outlet is working.

• The printer is turned on.

• The printer cable is securely attached to the

printer and the host computer, print server,

option, or other network device.

Once you have checked each of these possibilities,

turn the printer off and back on. This often fixes the

problem.

Printing multi-language

PDFs

1 Open the document you want to print in Adobe

Acrobat.

2 Click the printer icon.

3 Check the Print as image box.

4 Click OK.

Solving printing problems

The operator panel display is blank

Turn the printer off, wait about 10 seconds, and turn

the printer back on.

If the Ready message does not appear, turn the

printer off and call for service.

The message USB device

unsupported appears when using

a USB device

For information regarding tested and approved USB

flash memory devices, see our Lexmark Web site at

http://support.lexmark.com and click on

KnowledgeBase to search for Direct USB printing.

Jobs do not print

The printer is not ready to receive data

Make sure Ready or Power Saver appears on the

display before sending a job to print.

The specified output bin is full

Remove the stack of paper from the output bin.

The specified tray is empty

Load paper in the tray.

You are using the wrong printer driver or

are printing to a file

• Verify you are using the printer driver

associated with the printer.

• If you are using a USB port, make sure you are

running Windows 98/Me, Windows 2000,

Windows XP, or Windows Server 2003 and

using a Windows 98/Me, Windows 2000,

Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet N8000 series internal print

server is not set up properly or is not

connected properly

Verify that you have properly configured the printer

for network printing.

See the drivers CD or the Lexmark Web site for

information.

You are using the wrong interface cable,

or the cable is not securely connected

Make sure you are using a recommended interface

cable.

Make sure the connection is secure.

Held jobs do not print

A formatting error has occurred

• Print the job. (Only part of the job may print.)

• Delete the job.

• Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has insufficient memory

• Print the job. (Only part of the job may print.)

• Delete the job.

• Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has received invalid data

Delete the job.

Job takes longer than expected to

The job is too complex

Reduce the complexity of your print job by

eliminating the number and size of fonts, the number

and complexity of images, and the number of pages

in the job.

Page Protect is set to On

Set Page Protect to Off from the Setup Menu.

For more information, see the Menus and Messages

Guide.

Job prints from the wrong tray or

on the wrong paper or specialty

media

Make sure the Paper Size and Paper Type specified

in the printer driver match the paper size and type in

the tray.

Incorrect characters print

You are using an incompatible parallel

cable

If you are using a parallel interface, make sure you

are using an IEEE 1284-compliant parallel cable. We

recommend Lexmark part number 1329605 (10 ft) or

1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode.

If Ready Hex appears on the display, you must exit

Hex Trace mode before you can print your job. Turn

the printer off and back on to exit Hex Trace mode.

Tray linking does not work

• Make sure both the size and type of media are

the same in both trays.

• Make sure the paper guides in the trays are set

for the correct size media.

• Make sure the menu values for both size and

type are set correctly in the Paper Menu.

• See Menus and Messages Guide for more

information.

Large jobs do not collate

Collate is not set to On

Set Collation to On

in the Finishing Menu

through the printer driver.

Note: Setting Collation to Off in the

driver overrides the setting in the

Finishing Menu.

See the Menus and Messages Guide for more

information.

The job is too complex

Reduce the complexity of the print job by eliminating

the number and size of fonts, the number and

complexity of images, and the number of pages in

the job.

The printer does not have enough

memory

Add printer memory or an optional hard disk.

Unexpected page breaks occur

Set Print Timeout to a higher value from the Setup

Menu.

See the Menus and Messages Guide for more

information.

Solving option problems

If an option does not operate correctly after it is

installed or if it quits working:

• Turn the printer off, wait for about 10 seconds,

and turn the printer on. If this does not fix the

problem, unplug the printer, and check the

connection between the option and printer.

• Print the menu settings page and check to see

if the option is listed in the Installed Options list.

If the option is not listed, reinstall it. See the

User’s Guide for more information.

• Make sure the option is selected in the software

application you are using.

If the suggested corrective action does not fix the

problem, call your service representative.

Option Action

Drawers • Make sure the connection between

drawers (250-sheet drawer, 500-sheet

drawer, or 2000-sheet drawer) or the

connection between a drawer and a duplex

unit or the MFP is secure.

• Make sure the print media is loaded

correctly.

Duplex

unit

• Make sure the connection between the

duplex unit and the MFP is secure. If the

duplex unit is listed on the menu settings

page, but print media jams when it enters

or exits the duplex unit, the MFP and

duplex unit may not be properly aligned.

• Make sure the duplex front access cover is

securely installed.

Envelope

feeder

• Make sure the connection between the

envelope feeder and the MFP is secure.

• Make sure the Paper Size setting is correct

in both the Paper menu and in the software

application.

• Make sure the envelopes are loaded

correctly.

Flash

memory

Make sure flash memory is securely

connected to the MFP system board.

Internal

server

• Make sure the internal print server (also

called an internal network adapter or INA)

is securely connected to the MFP system

board.

• Make sure you are using the correct cable,

that it is securely connected, and the

network software is correctly set up.

See the drivers CD that shipped with the MFP

for more details.

Large

capacity

feeder

(2000-

sheet

drawer)

See Solving 2000-sheet drawer

problems.

MFP

memory

Make sure MFP memory is securely

connected to the MFP system board.

Produkt Specifikationer

Mærke:	Lexmark
Kategori:	Ikke kategoriseret
Model:	X646

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