Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product
Product design and specifications may change without notice.
© 2022 Samsung Electronics Co., Ltd. All rights reserved.
This TV comes with this User Manual and an embedded
> > Menu Settings Support Open > >
On the website (www.samsung.com), you can download the
manuals and see its contents on your PC or mobile device.
Warning! Important Safety
Please read the Safety Instructions before using your TV. Refer to
the table below for an explanation of symbols which may be on
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR BACK). THERE ARE NO USER
SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product: This symbol indicates that a
safety connection to electrical earth (ground)
is not required. If this symbol is not present
on a product with a power cord, the product
MUST have a reliable connection to protective
AC voltage: Rated voltage marked with this
DC voltage: Rated voltage marked with this
Caution. Consult instructions for use: This
symbol instructs the user to consult the user
manual for further safety related information.
•Do not overload wall outlets, extension cords, or adaptors
beyond their voltage and capacity. It may cause fire or electric
shock. Refer to the power specifications section of the manual
and/or the power supply label on the product for voltage and
•Power-supply cords should be placed so that they are not
likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords at the plug
end, at wall outlets, and at the point where they exit from the
•Never insert anything metallic into the open parts of this
apparatus. This may cause electric shock.
•To avoid electric shock, never touch the inside of this
apparatus. Only a qualified technician should open this
•Be sure to plug in the power cord until it is firmly seated.
When unplugging the power cord from a wall outlet, always
pull on the power cord's plug. Never unplug it by pulling on
the power cord. Do not touch the power cord with wet hands.
•If this apparatus does not operate normally - in particular,
if there are any unusual sounds or smells coming from it -
unplug it immediately and contact an authorized dealer or
•To protect this apparatus from a lightning storm, or to leave
it unattended and unused for a long time, be sure to unplug
it from the wall outlet and disconnect the antenna or cable
–Accumulated dust can cause an electric shock, an electric
leakage, or a fire by causing the power cord to generate
sparks and heat or by causing the insulation to deteriorate.
•Use only a properly grounded plug and wall outlet.
–An improper ground may cause electric shock or
equipment damage. (Class l Equipment only.)
•To turn off this apparatus completely, disconnect it from the
wall outlet. To ensure you can unplug this apparatus quickly if
necessary, make sure that the wall outlet and power plug are
•Do not place this apparatus near or over a radiator or heat
register, or where it is exposed to direct sunlight.
•Do not place vessels (vases etc.) containing water on this
apparatus, as this can result in a fire or electric shock.
•Do not expose this apparatus to rain or moisture.
•Be sure to contact an authorized Samsung service center
for information if you intend to install your TV in a location
with heavy dust, high or low temperatures, high humidity,
chemical substances, or where it will operate 24 hours a day
such as in an airport, a train station, etc. Failure to do so may
lead to serious damage to your TV.
•Do not expose this apparatus to dripping or splashing.
Providing proper ventilation for your TV
Leave a space around the product for ventilation. Failing to
maintain proper ventilation may result in a fire or a problem with
the product caused by an increase in its internal temperature.
For installation, be sure to secure the spaces as shown in the
•When you install your TV with a stand, we strongly
recommend you use parts provided by Samsung Electronics
only. Using parts provided by another manufacturer may
cause difficulties with the product or result in injury caused by
Using the stand provided with the product, install The Sero on a
Caution: Pulling, pushing, or climbing on
the TV may cause the TV to fall. In particular,
ensure your children do not hang on or
destabilize the TV. This action may cause
the TV to tip over, causing serious injuries or
death. Follow all safety precautions provided
in the Safety Flyer included with your TV.
WARNING: Never place a television set in an
unstable location. The television set may fall,
causing serious personal injury or death. Many
injuries, particularly to children, can be avoided by
taking simple precautions such as:
•Always use cabinets or stands or mounting methods
•Always use furniture that can safely support the television
•Always ensure the television set is not overhanging the edge
of the supporting furniture.
•Always educate children about the dangers of climbing on
furniture to reach the television set or its controls.
•Always route cords and cables connected to your television so
they cannot be tripped over, pulled or grabbed.
•Never place a television set in an unstable location.
•Never place the television set on tall furniture (for example,
cupboards or bookcases) without anchoring both the
furniture and the television set to a suitable support.
•Never place the television set on cloth or other materials that
may be located between the television set and supporting
•Never place items that might tempt children to climb, such
as toys and remote controls, on the top of the television or
furniture on which the television is placed.
If the existing television set is going to be retained and relocated,
the same considerations as above should be applied.
•When you have to relocate or lift the TV for replacement or
cleaning, be sure not to pull out the stand.
Precautions for moving The Sero
•Lift the product by two persons upright only in portrait mode.
[Never move the product in landscape mode.
[If the product falls, it may cause injury or product
damage. Be careful not to hurt hands or feet.
[Be careful not to hold the screen display while lifting
[Do not lift the product by yourself.
[Never move the product by dragging it.
[Never hold the display for moving.
•This apparatus uses batteries. In your community, there might
be environmental regulations that require you to dispose of
these batteries properly. Please contact your local authorities
for disposal or recycling information.
•Store the accessories (remote control, or etc.) in a location
safely out of the reach of children.
•Do not drop or strike the product. If the product is damaged,
disconnect the power cord and contact a Samsung service
•Do not dispose of remote control or batteries in a fire.
•Do not short-circuit, disassemble, or overheat the batteries.
•CAUTION: There is danger of an explosion if you replace the
batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
•WARNING - TO PREVENT THE SPREAD OF
FIRE, KEEP CANDLES AND OTHER ITEMS
WITH OPEN FLAMES AWAY FROM THIS
•To clean this apparatus, unplug the power cord from the wall
outlet and wipe the product with a soft, dry cloth. Do not
use any chemicals such as wax, benzene, alcohol, thinners,
insecticide, air fresheners, lubricants, or detergents. These
chemicals can damage the appearance of the TV or erase the
•The exterior and screen of the TV can get scratched during
cleaning. Be sure to wipe the exterior and screen carefully
using a soft cloth to prevent scratches.
•Do not spray water or any liquid directly onto the TV. Any
liquid that goes into the product may cause a failure, fire, or
•Immediately remove any dirt or stain on the product surface.
–Removing and cleaning can be less effective for some
substances or if left for a prolonged time.
•Use a vacuum cleaner or an adhesive lint roller to remove
dust, handprints, and the likes.
–Some cleaning brushes may damage the product,
depending on the materials they contain.
–Towels and cleaning clothes may leave lint or dirt on the
•Periodically remove dust, even if the surface is not
–Dust adhered to the surface for a prolonged period of time
•Do not use a nail or other tools to scratch the dirt off. It may
•To remove oil or liquid stains, use a clean white cloth wet with
water. If the stain persists, wipe it with a cloth and a mixture
of water and neutral detergent (such as dish soap).
–A non-neutral detergent or cleaner may cause
discoloration or fabric damage.
–After cleaning, use a dry cloth or hairdryer to dry the area.
–Do not use excessive force, to avoid discoloration or fabric
Make sure the following items are included with your TV. If any
items are missing, contact your dealer.
•Warranty Card / Regulatory Guide (Not available in some
•The items’ colors and shapes may vary depending on the
•Cables not included can be purchased separately.
•Check for any accessories hidden behind or in the packing
materials when opening the box.
The screen can be damaged from direct pressure
when handled incorrectly. As shown in the figure,
make sure to grip the edges of the screen when
When you turn on your TV for the first time, it immediately
starts the Initial Setup. Follow the instructions displayed on the
screen and configure the TV's basic settings to suit your viewing
You can connect The Sero app on your via the SmartThings
mobile device to control the Portrait Mode and the related
Using the TV Controller button at the top on the rear panel, you
can turn on The Sero. If the button is pressed again with the
power on, you can see the function menus on the screen. The
usage of the menus is shown in the following figure.
•Remove the protective film attached on the SAMSUNG logo.
The reception sensitivity may decrease when the sensor is
Eco Sensor Microphone switch Remote control sensor / /
How to turn on and off the Microphone
You can turn on or off the microphone by using the switch at the
bottom of the TV. If microphone is turned off, All voice and sound
features using microphone are not available.
•The position and shape of the microphone switch may differ
•During analysis using data from the microphone, the data is
For more information, refer to "Troubleshooting" or "FAQ" in the
> > Menu Settings Support > > Open e-Manual >
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung service
•This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be, however,
a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
•To keep your TV in optimum condition, upgrade to the latest
software. Use the functions Update Now or Auto Update
> > Menu Settings Support > >
Software Update Update Now Auto Update > or ).
•In Portrait Mode, some apps or external inputs may not
•Make sure that the power cord is securely plugged in to the TV
•Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing a
•Try pressing the TV Controller button behind the screen to
make sure that the problem is not with the remote control. If
the TV turns on, refer to "The remote control does not work."
The remote control does not work.
•Check if the remote control sensor at the bottom of the TV
blinks when you press the
button on the remote control.
–When the remote's battery is discharged, charge the
battery using the USB charging port (C-type), or turn over
the remote to expose the solar cell to light.
•Try pointing the remote directly at the TV from 1.5-1.8 m (150-
•If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV. To pair
a Samsung Smart Remote, press the
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically.
This feature measures the light in your room and optimizes
the brightness of the TV automatically to reduce power
consumption. If you want to turn this off, go to
Settings > > All Settings General & Privacy Power and >
Energy Saving Brightness Optimization > .
•The eco sensor is located at the bottom of the TV. Do not
block the sensor with any object. This can decrease picture
04 Specifications and Other
50 °F to 104 °F (10 °C to 40 °C)
10 % to 80 %, non-condensing
-4 °F to 113 °F (-20 °C to 45 °C)
5 % to 95 %, non-condensing
•This device is a Class B digital apparatus.
•For information about the power supply, and more
information about power consumption, refer to the
information on the label attached to the product.
–On most models, the label is attached to the back of
the TV. (On some models, the label is inside the cover
•The images and specifications of the Quick Setup Guide may
differ from the actual product.
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby
mode, it continues to draw a small amount of power. To decrease
power consumption, unplug the power cord when you don't
intend to use the TV for a long time.
The terms HDMI and HDMI High-Definition Multimedia Interface,
and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing Administrator, Inc. in the United States and other
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the Samsung service center.
Country Samsung Service Center Web Site
ARGENTINA 0800-555-SAMS(7267) www.samsung.com/ar
URUGUAY 0800-SAMS(7267) www.samsung.com/uy
PARAGUAY 0800-11-SAMS(7267) www.samsung.com/py
www.samsung.com/cl/support
Sin costo en todo el pais 01 8000 112 112
www.samsung.com/co/support
COSTA RICA 00-800-1-SAMSUNG (726-7864)
www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
ECUADOR 1-800-SAMSUN (72-6786)
EL SALVADOR 8000-SAMSUNG (726-7864)
JAMAICA 1-800-SAMSUNG (726-7864) www.samsung.com/latin_en/support (English)
NICARAGUA 001-800-5077267 www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
PERU 080077708 Desde teléfonos fijos, públicos o celulares www.samsung.com/pe/support
PUERTO RICO 1-800-682-3180
www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
TRINIDAD & TOBAGO 1-800-SAMSUNG(726-7864)
