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Rev. 00 - 29/07/2020
Mixer type Possible causes Solution
Drip from the clos
control aerator
Cartridge damaged (by micro 
debris and impurities in the 
water)
• Replacement of the mixing cartridge
Tips for preserving the cartridge: - 
Installation of filter valves under the sink (if 
they are not present) - Periodic filter 
cleaning
Visible leakage under 
the control knob
Cartridge damaged (by micro 
debris and impurities in the 
water)
• Replacement of the mixing cartridge
Tips for preserving the cartridge: - 
Installation of filter valves under the sink (if 
they are not present) - Periodic filter 
cleaning
Visible leakage in the 
spout rotation area
Wear and tear of the seals 
due to wear and tear (from 
daily use), impurities in the 
water, limescale and 
incorrect maintenance
Seal replacement using sealing kit
Revolving / Pull-out Reduced flow rate
Thick dirt on the filters 
and/or in the aerator
Incorrect installation of the 
supply hoses
1 - Inspection and cleaning of the 
filter/aerator
2 - Check that the hoses are not 
bent/twisted
3 - Clean the filters under the sink
Pull-out Reduced flow rate Spray head and check valve
In addition to the checks in the previous 
point, please also check the check valve 
in the spray head, if any
Spraying from both 
spray head nozzles
Internal components and 
seals damaged by impurities
The spray head is 
barely pulled out of its 
seat
The hand shower 
hardly gets back into 
position
Wrong installation of the 
counterweight
Check the correct position of the 
counterweight along the hose of the 
pull-out spray head (and lubricate the 
seal on the spray head shank if 
necessary)
The mixer is not stable 
on the sink surface
Check the correct tightening of the 
fixing kit and evaluate the possible use 
of the triangular support
The notes indicated in the table are intended to supplement the 
Product Warranty
, which should be read in order to ensure correct installation, use and 
maintenance of the product itself