Speed Queen TC5003BN Manual

Speed Queen Vaskemaskine TC5003BN

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User's Guide

for Topload Washers

Original Instructions

Keep These Instructions for Future Reference.

CAUTION: Read the instructions before using the

machine.

(If this machine changes ownership, this manual

must accompany machine.)

www.speedqueen.com

Part No. 204807ENR1

May 2023

WARNING

Failure to install, maintain, and/or operate this ma-

chine according to the manufacturer's instructions

may result in conditions which can produce bodily

injury and/or property damage.

W030

WARNING

For your safety and to reduce the risk of fire or an

explosion, do not store or use gasoline or other

flammable vapors and liquids in the vicinity of this or

any other appliance.

W022

NOTE: The WARNING and IMPORTANT instructions ap-

pearing in this manual are not meant to cover all possi-

ble conditions and situations that may occur. It must

be understood that common sense, caution, and care-

fulness are factors which cannot be built into these

washers. These factors MUST BE supplied by the per-

son(s) installing, maintaining, or operating the unit.

Always contact the distributor, service agent, or the manufac-

turer about any problems or conditions you do not understand.

Read all instructions before using unit.

This product uses FreeRTOS V7.2.0 (www.freertos.org).

DO NOT COPY or TRANSMIT

3 Part No. 204807ENR1

Welcome to the Speed Queen family.

Thank you for your support of our truly commercial quality

products. Please take a moment to register your product.

Benefits of registering your product:

• Provides verification of ownership

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• Simplifies warranty service, if needed

• Grants access to leave a product review

• Opt-in for latest offers and promotions

It's quick and easy to register.

Simply go to:

www.speedqueen.com/register/

Or scan:

DO NOT COPY or TRANSMIT

4 Part No. 204807ENR1

Table of Contents

Safety Information...................................................................................7

Explanation of Safety Messages.....................................................................7

Important Safety Instructions.........................................................................7

Operation................................................................................................9

Before Washing............................................................................................. 9

Loading the Washer.......................................................................................9

Load Articles..............................................................................................9

Operating Your Washer..........................................................................11

Determine Proper Cycle............................................................................... 11

Perm Press.............................................................................................. 11

Bulky/Sheet.............................................................................................11

Spin.........................................................................................................11

Delicate...................................................................................................11

Options....................................................................................................... 11

Off...........................................................................................................11

Extra Rinse.............................................................................................. 11

Extra Rinse Pre-Soak................................................................................11

Heavy Soil................................................................................................11

Deep Fill.................................................................................................. 12

Status......................................................................................................... 12

Audio Signals.............................................................................................. 12

To Wash Clothes..........................................................................................12

Pausing the Cycle.....................................................................................13

Canceling the Cycle..................................................................................13

Cycle Operation.....................................................................................14

Optional Features........................................................................................ 15

Clothing Care........................................................................................ 18

Clothing Concerns....................................................................................... 18

Maintenance.........................................................................................20

Cold Weather Care.......................................................................................20

Care of Your Washer.................................................................................... 20

Replacing Hoses..........................................................................................20

Filter Screens.............................................................................................. 20

Vacations and Extended Non-Use.................................................................20

written consent of the publisher.

DO NOT COPY or TRANSMIT

5 Part No. 204807ENR1

Preventative Maintenance........................................................................... 20

Reinstallation of Shipping Materials............................................................. 21

Motor Overload Protector............................................................................. 21

Troubleshooting.................................................................................... 22

Warranty Repairs.........................................................................................25

Contact Information.....................................................................................25

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6 Part No. 204807ENR1

Safety Information

Explanation of Safety Messages

Precautionary statements (“DANGER,” “WARNING,” and “CAU-

TION”), followed by specific instructions, are found in this man-

ual and on machine decals. These precautions are intended

for the personal safety of the operator, user, servicer, and

those maintaining the machine.

DANGER

Indicates an imminently hazardous situation that, if

not avoided, will cause severe personal injury or

death.

WARNING

Indicates a hazardous situation that, if not avoided,

could cause severe personal injury or death.

CAUTION

Indicates a hazardous situation that, if not avoided,

may cause minor or moderate personal injury or

property damage.

Additional precautionary statements (“IMPORTANT” and

“NOTE”) are followed by specific instructions.

IMPORTANT: The word “IMPORTANT” is used to in-

form the reader of specific procedures where minor

machine damage will occur if the procedure is not fol-

lowed.

NOTE: The word “NOTE” is used to communicate in-

stallation, operation, maintenance or servicing informa-

tion that is important but not hazard related.

Important Safety Instructions

Save These Instructions

WARNING

To reduce the risk of fire, electric shock, serious in-

jury or death to persons when using your washer,

follow these basic precautions:

W023

• Read all instructions before using the washer.

• Install the washer according to the INSTALLATION INSTRUC-

TIONS. Refer to the EARTH/GROUND INSTRUCTIONS in the

INSTALLATION manual for the proper earth/ground connec-

tion of the washer. All connections for water, drain, electri-

cal power and earth/ground must comply with local codes

and be made by licensed personnel when required. Do not

do it yourself.

• Do not install or store the washer where it will be exposed

to water and/or weather.

• Do not wash articles that have been previously cleaned in,

washed in, soaked in, or spotted with gasoline, dry-clean-

ing solvents, or other flammable or explosive substances

as they give off vapors that could ignite or explode.

• Do not add the following substances or textiles containing

traces of the following substances to the wash water: gaso-

line, kerosene, waxes, cooking oils, vegetable oils, machine

oils, dry-cleaning solvents, flammable chemicals, thinners

or other flammable or explosive substances. These sub-

stances give off vapors that could ignite, explode or cause

the fabric to catch on fire by itself.

• Under certain conditions, hydrogen gas may be produced in

a hot water system that has not been used for two weeks

or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water

system has not been used for such a period, before using a

washing machine or combination washer-dryer, turn on all

hot water faucets and let the water flow from each for sev-

eral minutes. This will release any accumulated hydrogen

gas. THE GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN

OPEN FLAME DURING THIS TIME.

• To reduce the risk of an electric shock or fire, DO NOT use

an extension cord or an adapter to connect the washer to

the electrical power source.

• Do not allow children to play on or in the washer. Close su-

pervision of children is necessary when the washer is used

near children. This appliance is not intended for use by per-

sons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge,

unless they have been given supervision or instruction con-

Safety Information

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7 Part No. 204807ENR1

cerning the use of the appliance by a person responsible

for their safety. This is a safety rule for all appliances.

• Cleaning and user maintenance shall not be made by chil-

dren without supervision.

• Children less than three years should be kept away unless

continuously supervised.

• Do not reach into the washer if the washtub or agitator, if

applicable, is moving.

• Never operate the washer with any guards, panels and/or

parts removed or broken. DO NOT tamper with the controls

or bypass any safety devices.

• Use your washer only for its intended purpose, washing

clothes. Always follow the fabric care instructions supplied

by the garment manufacturer.

• Always read and follow manufacturer’s instructions on

packages of laundry and cleaning aids. To reduce the risk

of poisoning or chemical burns, keep them out of the reach

of children at all times (preferably in a locked cabinet).

Heed all warnings or precautions.

• Do not use fabric softeners or products to eliminate static

unless recommended by the manufacturer of the fabric

softener or product.

• Lid MUST BE CLOSED any time the washer is to agitate or

spin. DO NOT bypass the lid switch to permit the washer to

agitate or spin with the lid open. A brake will stop the wash-

tub within seconds if the lid is opened during spinning. If

the washtub does not stop when the lid is opened, remove

the washer from use and call the service person.

• Be sure water connections have a shut-off valve and that

fill hose connections are tight. CLOSE the shut-off valves at

the end of each wash day.

• Keep your washer in good condition. Bumping or dropping

the washer can damage safety features. If this occurs,

have your washer checked by a qualified service person.

• Do not repair or replace any part of the washer, or attempt

any servicing unless specifically recommended in the user-

maintenance instructions or in published user-repair in-

structions that you understand and have the skills to carry

out. ALWAYS disconnect the washer from electrical supply

before attempting any service.

• Disconnect the power cord by grasping the plug, not the

cord. If the supply cord is damaged, it must be replaced by

the manufacturer, its service agent or similarly qualified

persons in order to avoid a hazard.

• Before the washer is removed from service or discarded,

remove the lid or door to the washing compartment.

• Failure to install, maintain, and/or operate this washer ac-

cording to the manufacturer’s instructions may result in

conditions which can produce bodily injury and/or property

damage.

NOTE: The WARNING and IMPORTANT SAFETY IN-

STRUCTIONS appearing in this manual are not meant

to cover all possible conditions and situations that may

occur. Observe and be aware of other labels and pre-

cautions that are located on the machine. They are in-

tended to provide instruction for safe use of the ma-

chine. Common sense, caution and care must be exer-

cised when installing, maintaining, or operating the

washer.

Always contact your dealer, distributor, service agent or the

manufacturer about any problems or conditions you do not un-

derstand.

Safety Information

DO NOT COPY or TRANSMIT

8 Part No. 204807ENR1

Operation

Before Washing

Prepare Wash Load

Empty Pockets and Cuffs

Make sure all pockets are empty and turn them inside out.

One bobby pin, metal or plastic toy, nail or sharp object in a

load can catch laundry, cause tears and plug the pump. Facial

tissue left in a pocket will produce extreme “lint”. A crayon or

lipstick in a wash load may cause stains that cannot be re-

moved. Roll down cuffs and shake out grass, sand and gravel.

Strings on clothing such as hooded sweatshirts may get

caught in or around the agitator. Remove the strings if possible

or tie them together.

Mend Rips and Tears

Little holes can become bigger in the washer. Mend holes and

tears before placing garments in the washer.

Close Zipper and Fasten Hooks

These can catch on garments in a wash load and tear them.

Tie belts and sashes so they won’t wind around clothes.

Check For Colorfastness

Squeeze a portion of garment in warm or hot sudsy water. If

the color bleeds or runs, wash the item separately in cold wa-

ter.

Sort Items

Different items use different wash cycles and temperatures.

Always follow the manufacturer’s care label. Proper sorting is

easy if you follow a few guidelines:

1. Sort by Color: Separate items into loads of whites, darks,

lights and non-colorfast.

2. Sort by Fabric and Construction: Separate items into loads

of cottons/linens, permanent press, synthetics/blends/

poly knits, and delicates.

3. Sort by Temperature: Separate items into loads that can be

washed in cold, warm or hot water.

4. Sort by Type and Amount of Soil: Heavily soiled clothes will

need extra treatment. Lightly soiled clothes can become

dingy if washed with heavily soiled items.

5. Sort Lint “Shedders” From Lint “Receivers”: Some fabrics

attract lint and should not be washed with lint-shedding

loads. Lint shedders are cottons, terry towels, chenille bed-

spreads, rugs and clothes that have been heavily bleached.

Lint receivers are synthetics, permanent or durable press,

knits (including socks), corduroy, and other smooth fabrics.

Pretreat

Pretreat shirt collars and cuffs with a pretreat product or liquid

detergent when placing them in the washer. Before washing,

treat special stains individually.

WARNING

Do not wash or dry items soiled with vegetable or

cooking oils. Some oils may remain after washing

and may cause the fabric to catch on fire by itself.

W527

Loading the Washer

Load Articles

NOTE: Always add detergent first.

• Load items by the amount of space they take up, not by

their weight. Mix large and small items in a load to get the

best washing results.

• Drop items loosely into the washtub. The bulk of the

clothes rather than the weight will determine load size. Do

not pack items in or wrap them around the agitator. Over-

loading can cause poor cleaning, excessive wrinkling and

tears.

• Items should move freely through the wash water for best

cleaning results. Items should rollover, sink and then reap-

pear.

• When washing very large items, do not fill washtub as full

as with other loads.

Operation

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9 Part No. 204807ENR1

Wash Temperature

Hot

Hot water is the most effective for cleaning, but it is not recom-

mended for all fabric types (read labels).

Warm

The Warm Wash is useful for providing a thorough cleaning on

light and moderately soiled clothing without damaging fabric

or adding to color fading. Warm water also reduces wrinkling.

Use with non-colorfast or dark colors, permanent press, silks,

woolens, nylon, and acrylic.

Cool (Select Models Only)

The Cool Wash temperature is useful for washing permanent

press fabrics.

Cold

The Cold Wash is ideal for delicate items. Although its cleaning

abilities are not as great as with hot or warm water, it is useful

for colors that bleed easily and for sensitive fabrics.

All rinses use cold water. It is the most beneficial for fabrics.

Cold rinses reduce wrinkling and color fading. In addition, cold

rinses will save money and energy.

NOTE: In wash temperatures colder than 60°F [16°C] ,

detergents do not dissolve well. This may cause inef-

fective cleaning, or lint and residue to form.

NOTE: Always follow manufacturer’s care labels.

Water Supply Temperature

Water temperature is determined by the temperature of the in-

coming water supply. The washer does not heat or cool the wa-

ter.

For example, northern climates will have much colder incom-

ing water during the winter months. Southern climates will

have much warmer cold water during the summer months.

Wash Temperature Guide

Water

Temperature Use Comments

HOT • Sturdy whites

and colorfast

items

• Work clothes

• Soiled items

• Diapers

• Best cleaning

for items soiled

with oily or

greasy stains,

grass, or ink.

WARM • Light and mod-

erately soiled

items

• Non-colorfast

or dark colors

• Permanent

press

• Silks, woolens,

nylon, acrylic

• Reduces wrin-

kling in perma-

nent press fab-

rics

• Less fading

• Reduces

shrinking in

knits

COOL • Permanent

press

• Silks, woolens,

nylon, acrylic

• Less fading

• Reduces

shrinking in

knits

COLD • Non-colorfast

fabrics

• Extra delicate

clothing

• Saves energy

• Reduces color

fading

• Reduces wrin-

kling

• Reduces

shrinking

Table 1

Energy

You can save energy when washing by following these guide-

lines:

1. Save on heating water by using colder washes. Heating wa-

ter accounts for the greatest energy expense when wash-

ing.

2. Wash full loads, but do not overload.

3. Use soak option, if available, for heavily soiled items to re-

duce the need for longer wash times.

Operation

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10 Part No. 204807ENR1

Operating Your Washer

Determine Proper Cycle

The following cycle descriptions will help determine which cy-

cle to choose depending on the type of laundry being washed.

Normal Eco

This cycle uses a spray rinse to reduce water consumption. It

also uses less hot water. This cycle is recommended for wash-

ing everyday cottons and linens. If using fabric softener in this

cycle, select the Extra Rinse option.

Perm Press

Use for permanent press items and synthetics. The final spin

is a low spin speed.

Heavy Duty

Use for sturdy items, like play or work clothes, heavily soiled

jeans, T-shirts, etc. There is a longer wash time for the best re-

sults when cleaning heavily soiled items.

Bulky/Sheet

Use this cycle when washing bulky items such as sheets, blan-

kets and comforters. The cycle includes a gentle wash action

to thoroughly clean larger items.

Spin

Use this cycle to extract water from wet items. The cycle uses

the high spin.

Delicate

Wash delicate items usually washed by hand on this cycle.

On this cycle, the agitation during the wash portion of the cycle

is not constant. The wash will alternate between periods of agi-

tation and then a short soak until advancing to the spin por-

tion of the cycle. All spin speeds are a low spin.

Waterproof Items

If waterproof or water-resistant items need to be washed, use

only the Delicate Cycle.

Examples of waterproof items include rain coats and bed lin-

ers. Load the items evenly and load washtub no more than

1/2 full. For best washing results, add another item such as a

cotton sheet on top of the waterproof items to make sure they

get fully submersed in the water and that no air is trapped un-

der the waterproof items.

WARNING

Failure to closely follow these instructions may re-

sult in an abnormal vibrating and out-of-balance con-

dition that could result in physical injury, property

damage and/or appliance damage.

W957

Options

Off

When this is selected, no options will be added to the cycle.

The soil level will be standard.

Extra Rinse

This Option will provide an additional rinse to the selected cy-

cle.

Extra Rinse Pre-Soak

This Option includes a soak segment at the beginning of the

cycle and an additional rinse.

Heavy Soil

This option extends the wash time for heavily soiled items an

extra 21 minutes in all cycles. In the Normal Eco cycle, the

Operating Your Washer

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11 Part No. 204807ENR1

wash will include an additional short soak period before agita-

tion begins.

Deep Fill

Use this option to add extra water to any cycle when a deeper

fill level is desired.

Status

The active Status light will flash at the beginning of the cycle.

The Status lights are lit throughout the cycle to show what part

of the cycle is running.

Light Description

Soak The Soak status light is lit during the Pre-

Soak step of the cycle, if selected.

Wash The Wash status light is lit during the

first fill step and the wash step of the cy-

cle.

Rinse The Rinse status light is lit during the

rinse portions of the cycle including Ex-

tra Rinse, if selected.

Spin The Spin status light is lit during the final

spin portion of the cycle.

Table 2

Audio Signals

An audio signal will sound for three seconds at the end of

each cycle. To turn it off, hold the Deep Fill button for three

seconds. Hold it again for three seconds to turn the signal

back on. A one-second tone will sound to confirm that the End

of Cycle signal is turned off or on.

Audio signals will sound when a knob selection is changed

when the Start/Pause or Deep Fill buttons are pressed and

while a cycle is paused. To turn them off, hold the Deep Fill

button for 10 seconds. Hold it again for 10 seconds to turn the

signals back on. A three-second tone will sound to confirm that

these signals are turned off or on.

In addition, the Status lights will be lit in an upward pattern

when the signal is turned on. The lights will be lit in a down-

ward pattern when the signal is turned off.

To Wash Clothes

IMPORTANT: Before using your new washer, make

sure the washer cord is connected to an appropriate

electrical outlet that is properly installed and connec-

ted to a protective earth/ground. Make sure the washer

hoses are connected to the hot and cold water faucets,

and that the faucets are turned on. Be sure the drain

hose is not kinked and is inserted into a drain. Refer to

the INSTALLATION INSTRUCTIONS for details of prop-

er washer installation.

IMPORTANT: Prior to first wash, use an all purpose

cleaner, or a detergent and water solution, and a damp

cloth to remove shipping dust from inside of wash

drum.

1. Get the clothes ready for washing. Empty pockets and

cuffs. Sort items into separate loads. Pretreat stains and

heavily soiled areas.

IMPORTANT: Remove all sharp objects from laundry

to avoid tears and rips to items during normal ma-

chine operation.

2. Measure and add low sudsing, High Efficiency (HE) deter-

gent to the washtub. Follow instructions on detergent pack-

age for amount to use.

NOTE: High efficiency (HE) detergent is recommen-

ded for use in this machine. Look for the HE logo or

“high efficiency” on the detergent’s label.

3. Add clothes loosely into the washtub ( 16 lbs. [7.2 kg] maxi-

mum dry clothes load).

TLW2367N_SVG

4. Close the lid. The washer will not fill, agitate or spin with

the lid open.

Operating Your Washer

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12 Part No. 204807ENR1

TLW2324N_SVG

WARNING

To reduce the risk of serious injury, do not by-

pass the lid switch to permit the washer to agitate

or spin with the lid open.

W898

5. Set the WASH TEMPERATURE control. (All rinses are cold.)

6. Select OPTIONS if desired.

7. Select the cycle according to the type of fabric being wash-

ed. Refer to Determine Proper Cycle. If the selected cycle is

not the correct cycle for the fabric being washed, you may

change the cycle selection at any time until the first wash

fill is complete.

IMPORTANT: Once the first wash fill is complete,

changing the Cycle Selection knob will have no ef-

fect.

NOTE: The Normal Eco cycle is recommended for

everyday cottons and linens.

8. Press the START/PAUSE button to begin the cycle.

NOTE: Lid must be closed for fill, agitation and spin

to start.

The washer will stop (pause) shortly before the wash and rinse

spins. This is a normal part of the cycle.

Pausing the Cycle

Lifting the lid or pressing the Start/Pause button will pause

the cycle. Close the lid to resume the cycle.

You can change the cycle during the first wash fill only. You

can also pause the cycle after the first fill but the cycle selec-

tion can't be changed at this time.

NOTE: You can’t pause a cycle right after starting it.

There is a short delay while the machine is energizing.

1. To pause a running cycle, open the lid or press the Start/

Pause button once. The current Status light will go out.

2. The Start/Pause Status light will flash to indicate the cycle

is paused.

3. Close the lid, or if lid was not previously opened press the

Start/Pause button again, to resume the cycle. It will start

from the place it was in the cycle when paused. You can't

change the cycle selection while it is paused.

Canceling the Cycle

You can change the cycle during the first wash fill. If you need

to change the cycle after that you must cancel it first.

1. To cancel a cycle, hold the Start/Pause button for three

seconds. The WASH, RINSE and SPIN Status lights will

flash. An audio tone will sound.

2. You can now change the cycle type, if desired. For example,

you may want to change it from HEAVY DUTY to DELICATE

depending on the type of clothes being washed.

3. Press the Start/Pause button to start the new cycle.

Operating Your Washer

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13 Part No. 204807ENR1

Cycle Operation

The cycles of your washer include several different stages. Re-

fer to the tables below for what can be expected during the cy-

cles that you select.

The times listed are the default times. They are approximate

and will vary depending on the cycle and options chosen, and

the size and type of the load. Fill times may vary due to water

pressure.

The Extra Rinse option must be selected to be included in the

cycle.

NOTE: The rinse water temperature will be cold, includ-

ing when optional rinses are selected.

Normal Eco Cycle

Cycle Stage Activity

Default

Time

(minutes)

Agitation Level Spin Speed Comments

Pre-Soak Fill/Agitate 7:00 High Option

Soak 27:00

Heavy Soil Fill/Agitate/Soak 24:00 High Option

Wash Fill/Agitate/Spin 15:30 High High

Rinse 2:50

Extra Rinse Spin/Fill/Agitate 10:10 High High Option

Final Spin Spin 9:10 High

Total (without Op-

tion)

27:30

Perm Press, Heavy Duty, Bulky/Sheet, Delicate Cycles

Cycle Stage Activity

Default

Time

(minutes)

Agitation Level Spin Speed Comments

Pre-Soak Fill/Agitate 7:00 High Option

Soak 27:00

Wash Fill/Agitate/Spin Perm Press =

14:30

All Others =

17:30

Heavy Duty, Perm

Press = High

Bulky/Sheet, Deli-

cate = Low

Heavy Duty, Bulky/

Sheet = High

Perm Press, Delicate

= Low

Refer to Heavy

Soil for Heavy

Soil wash

time.

Rinse Fill/Agitate 7:00 Heavy Duty, Perm

Press = High

Bulky/Sheet, Deli-

cate = Low

Heavy Duty, Bulky/

Sheet = High

Perm Press, Delicate

= Low

Table continues...

Cycle Operation

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14 Part No. 204807ENR1

Perm Press, Heavy Duty, Bulky/Sheet, Delicate Cycles

Cycle Stage Activity

Default

Time

(minutes)

Agitation Level Spin Speed Comments

Extra Rinse Spin/Fill/Agitate 10:10 Heavy Duty, Perm

Press = High

Bulky/Sheet, Deli-

cate = Low

Heavy Duty, Bulky/

Sheet = High

Perm Press, Delicate

= Low

Option

Final Spin Spin 8:10 Heavy Duty, Bulky/

Sheet = High

Perm Press, Delicate

= Low

Total (without Op-

tion)

Perm Press =

29:40

All Others =

32:40

Spin Cycle

Cycle Stage Activity

Default

Time

(minutes)

Agitation Level Spin Speed Comments

Pre-Soak Fill/Agitate 7:00 High Option

Soak 27:00

Extra Rinse Spin/Fill/Agitate 10:10 High High Option

Final Spin Spin 8:10 High

Total (without Op-

tion)

8:10

Cycle Operation

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15 Part No. 204807ENR1

Optional Features

Bleach Dispenser

The bleach dispenser is located in the left front corner, under

the lid.

Use liquid bleach in the dispenser. Powdered bleach must not

be used in the dispenser. Add powdered bleach to the wash

water.

Use no more than one cup chlorine bleach for large loads,

three-quarters cup for medium and one-half cup for small

loads.

Carefully pour recommended amount of bleach into the dis-

penser before the start of the wash cycle.

Be careful not to spill undiluted bleach. It is a strong chemical

and can damage some fabrics if it is not properly diluted.

Bleach is very corrosive and overfilling the dispenser can

cause chemical damage to the washer components. Compo-

nents damaged by bleach are not covered under the product

warranty.

Fabric Softener Dispenser

Fabric softener should not be used with the Normal Eco or

Spin Only cycles unless the Extra Rinse option is also selected.

To Use Dispenser

After the clothes are loaded into the washtub and before the

start of the WASH cycle, pour the proper amount of liquid fab-

ric softener into the bottle measuring cap (refer to bottle direc-

tions). Pour into dispenser.

The large fabric softener dispenser allows for the fabric soften-

er to be diluted with water. We recommend adding water up to

the fill level. Do not exceed tip of arrow which indicates correct

fill level. Over-filling can allow fabric softener to spill onto the

clothes, causing stains on clothes if the softener comes into

contact with detergent suds.

Setting the water level to medium or higher will result in better

performance from the fabric softener.

The fabric softener will remain in the dispenser during the

wash fill, agitation and spin. At the end of the wash spin, the

liquid fabric softener will be dispensed into the washtub

through the slots in the agitator and will be mixed with the in-

coming rinse water.

To Clean the Dispenser

1. Grasp the entire fabric softener assembly firmly with both

hands and place your thumbs inside the hole at the top.

2. Pull quickly up and towards you. The assembly will come

off the agitator.

3. Lay down a cloth on a hard, flat surface.

4. Lay the assembly on the cloth on its side so the vertical

lines are facing up.

5. Place your palms on the ridge at the base of the dispenser

housing and press down firmly. The assembly will split

apart for easy cleaning.

6. Soak housing, cup and funnel in hot soapy water. Use a

small brush to scrub if needed.

7. Rinse housing, cup and funnel clean.

8. The inside of the agitator can also be cleaned.

9. After cleaning, install dispenser funnel, cup and housing

until they click into place.

10. Push assembly directly downward onto top of agitator until

firmly snapped in place.

IMPORTANT: When adding detergent to the wash load,

DO NOT allow any detergent to enter the softener dis-

penser cup. If this happens, refer to the cleaning in-

structions.

1. Dispenser Housing

2. Dispenser Cup

3. Dispenser Funnel

4. Agitator

Use Tips

• Fabric softener spilled onto garments may cause staining.

To remove, dampen stain and rub with bar soap. Wash as

usual.

Cycle Operation

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16 Part No. 204807ENR1

• Liquid fabric softeners will be dispensed during the first

rinse and should not be combined with bleach, bluing,

starch, detergents, soaps or packaged water conditioners.

• When adding detergent to wash water, do not allow any to

enter into softener dispenser cup, as softener will become

gummy.

To prevent softener buildup, the dispenser can be filled with

clean water for automatic cleaning. This can be done in wash-

ing cycles other than when softener is used.

Cycle Operation

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17 Part No. 204807ENR1

Clothing Care

Clothing Concerns

To keep clothes looking white or bright, use good washing

practices at all times to prevent a gradual build-up of soil or

water hardness minerals on them. If you notice that your

clothes are not as bright as they should be, take corrective

measures immediately.

Problem Cause Solution

Gray or Dingy Clothes Insufficient Detergent Add more detergent to washtub before

loading clothes.

Mild detergents are not suitable for

average soil.

Improper Sorting Wash whites separately. Separate light

from heavily soiled items. Clothes can

pick up soil from dirty wash water.

Nonphosphate Detergent and Hard Wa-

ter

Follow package directions. Soften water

if possible.

Water Not Hot Enough White clothes will stay whiter with hot

wash water. Increase temperature.

Overcrowding Washer Clothes must circulate freely through

the water for best results.

Yellowed Clothes Unremoved Soil Skin soil is hard to remove. Check hem

edge of sheets and pillowcases, bottom

end of t-shirts, etc. If this portion is

white and center is yellow, the fabric

contains unremoved soil. Use sufficient

detergent and a hot wash. Chlorine

bleach may be needed.

Clothes Stained from Iron in the Water To test for an iron stain, use a rust re-

mover that is recommended for use

with washing machines on a portion of

the garment. Follow bottle directions for

larger items.

Older Clothes Some white fabrics turn yellow with age

and cannot be whitened.

Table continues...

Clothing Care

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18 Part No. 204807ENR1

Problem Cause Solution

Clothes Tearing or Damaged Improper Use of Chlorine Bleach No correction for bleach damaged

clothes.

Always measure and dilute bleach.

Take extra care to avoid unwanted spill-

ing.

Insufficient Precare Fasten all hooks and zippers. Mend

tears. Remove objects from pockets.

Overcrowding or Overloading Make sure all items can move freely

during agitation.

Excessive Lint Improper Sorting Fabrics that shed lint cannot be wash-

ed with fabrics that receive lint.

Insufficient Detergent/Non-phosphate

Detergent

Use enough detergent so lint remains

suspended in water and flushed out.

Do not oversuds the water.

Mixing Fabric Types Knits and permanent press attract lint.

Wash these only with similar items.

Use fabric softener in rinse water.

Wrinkling Improper Sorting Heavy items like towels should not be

washed with light items like night-

gowns.

Improper Cycle Make sure cycle selected is appropriate

for type of clothes.

Improper Temperature Using a warm or cold wash and a cold

rinse reduces wrinkling.

Too Many Clothes in Washer Clothes must circulate freely through

the water for best results.

Clothing Care

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19 Part No. 204807ENR1

Maintenance

Cold Weather Care

If the unit is delivered on a cold day (below freezing), or is stor-

ed in an unheated room or area during the cold months, do

not attempt to operate the washer until it has had a chance to

warm up. Water from the previous cycle may remain.

Winterizing the Washer

Follow these steps to prevent damage from freezing water.

1. Unplug washer.

2. Remove two screws from bottom of front panel.

3. Remove hose from drain pump.

4. Let water drain out and reconnect hose.

5. Turn off water supply.

6. Remove fill hoses and allow them to drain.

7. Use compressed air to blow water out of water valve:

a. Plug washer into electrical power.

b. Select a Warm wash temperature.

c. Start a cycle. This will open both sides of water valve.

d. Use compressed air to blow out any residual water.

Care of Your Washer

Use only a damp or sudsy cloth for cleaning the control panel.

Some cleaning products may harm the finish on the control

panel or damage the interior. DO NOT use products that con-

tain alcohol on the control panel. Wipe the panel dry after

cleaning.

Wipe the washer cabinet as needed. If detergent, bleach or

other washing products are spilled on the cabinet, wipe imme-

diately. Some products will cause permanent damage if spilled

on the cabinet.

Do not use scouring pads or abrasive cleansers on control

panel or cabinet.

Leave the lid open to allow the inside of the washer to dry out

after use. This helps prevent musty odors from developing.

The agitator should not be removed except for service. The

washtub is designed to be self cleaning, though it may need

rinsing or wiping after some unusual loads have been washed.

This may also be necessary if too little detergent has been

used.

Replacing Hoses

Hoses and other rubber parts deteriorate after extended use.

Hoses may develop cracks, blisters or material wear from the

temperature and constant high pressure they are subjected to.

All hoses should be checked on a monthly basis for any visible

signs of deterioration. Any hose showing the signs of deteriora-

tion listed above should be replaced immediately. All hoses

should be replaced every five years.

Flood safe hoses often can be the cause for no fill or slow fill

issues. They are not recommended. Only use replacement fill

hoses from the manufacturer.

Filter Screens

Check the filter screens in the fill hoses for debris or damage

every six months. Clean or replace them if necessary.

If the washer is filling with water slower than normal, check

the filter screens. Clean or replace them if necessary.

Order filter screen Part No. 803615 from the nearest author-

ized parts distributor.

Vacations and Extended Non-Use

IMPORTANT: To avoid possible property damage due

to flooding, turn off the water supply to the washer

whenever there will be an extended period of non-use.

Maintenance

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20 Part No. 204807ENR1

Preventative Maintenance

Follow these guidelines to ensure the washer operates proper-

ly. Call for service if you observe any of the following: water of

any amount on the floor, an increase in operating noise or wa-

ter remaining in the wash basket after a cycle.

Frequency

Maintenance Proce-

dure

Monthly 1. Check all hoses and the

drain for leaks.

2. Check the lid switch for

proper operation.

3. Check to make sure the

washer is level.

4. Clean upper 2-3 inches of

wash tub. Fill washer with

warm water at highest

setting. Use an all-pur-

pose cleaner or a steel

wool soap pad.

Every six months 1. Clean the filter screens in

the fill hoses.

Every five years 1. Have a qualified service

technician conduct gener-

al preventative mainte-

nance on the washer to

ensure it operates proper-

ly.

2. Replace the fill hoses.

Table 3

Reinstallation of Shipping Materials

You must install the shipping brace and shipping plug any time

the washer is moved.

Shipping Brace

The shipping brace in the lid opening should be saved and re-

installed whenever the washer is moved. To reinstall the brace,

open the washer lid and place the brace over the washer agi-

tator, placing the back of the brace into the lid opening first.

Shipping Plug

The plastic shipping plug should be saved and reinstalled any

time the washer is moved. The plug fits into two openings: The

base opening and the shipping plug opening on the bottom of

the movable pivot dome. The plug MUST be inserted into both

openings to prevent damage to the washer. In order to accom-

plish this, the shipping plug opening must be directly lined up

with the base opening.

1. Shipping Brace

2. Shipping Plug Opening

3. Base Opening

4. Shipping Plug

After the shipping brace has been installed in the lid opening,

tilt washer back enough to access base opening.

Insert shipping plug into base opening and, using the palm of

your hand, push shipping plug into washer until it snaps into

shipping plug opening.

Motor Overload Protector

The internal motor overload protector will stop the motor auto-

matically if there are too many clothes in the washtub or if a

failure has occurred within the machine. The overload protec-

tor will reset itself in two or three minutes and the motor will

restart automatically.

If the overload protector stops the motor again, remove the

washer from use and call a service person to correct the prob-

lem.

Maintenance

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21 Part No. 204807ENR1

Troubleshooting

Try these troubleshooting tips before making a service call.

They may save you time and money.

Washer Symptom Possible Cause/Solution

Won't Fill • Make sure power cord is plugged all the way into the electrical outlet.

• Make sure hot and cold water faucets are turned on.

• Make sure lid is closed.

• Make sure that the fill hoses are not kinked or twisted.

• Press Start/Pause button to start washer.

• Make sure that the controls are properly set.

• In the Normal Eco cycle, during the rinse portion of the cycle, the tub won’t fill with

water. Instead, there is a spray rinse.

• Make sure that the last spin has been completed.

• Check the laundry room fuse or circuit breaker.

• Clean the screens in the water mixing valve and the filter screens located at the

faucet end of the fill hoses. (Owner is responsible for service calls regarding clean-

ing of the screens.)

• Water is being siphoned from the washer during the cycle. Refer to the Installation

instructions to make sure that the drain hose has been properly installed.

• Are flood safe stainless steel hose devices installed on the fill hoses? Such assem-

blies are designed to shut off the water flow if an increase in flow volume is detec-

ted (such as a burst hose). It is possible the devices are activating falsely. Replace

these fill hoses with hoses that came with the unit from the factory.

Won't Start • Make sure lid is closed.

• Press Start/Pause button to start washer.

• Make sure power cord is plugged all the way into the electrical outlet.

• Make sure that the controls are properly set.

• Check the laundry room fuse or circuit breaker.

Won't Agitate • Make sure lid is closed.

• Press Start/Pause button to start washer.

• Make sure power cord is plugged all the way into the electrical outlet.

• Check the laundry room fuse or circuit breaker.

• Broken drive belt. Call the service person.

Won't Spin • Make sure lid is closed.

• Press Start/Pause button to start washer.

• Make sure power cord is plugged all the way into the electrical outlet.

• Check the laundry room fuse or circuit breaker.

• Broken drive belt. Call the service person.

Stops/Pauses During Cycle • Pauses are part of the washer’s normal operation. The washer will stop (pause)

shortly before the wash and rinse spins.

• Check the laundry room fuse or circuit breaker.

Table continues...

Troubleshooting

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22 Part No. 204807ENR1

Washer Symptom Possible Cause/Solution

Won't Drain • Make sure drain hose is not kinked or twisted.

• Make sure drain hose is not clogged.

• Make sure drain receptacle is not clogged.

• Refer to the Installation instructions to make sure that the drain hose has been

properly installed.

Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water

mixing valve.

• Check the condition of the fill hoses. Replace fill hoses every five years.

• Make sure drain receptacle is not clogged.

• Check laundry room plumbing.

• Check house water pressure. In cases of extremely low water pressure, leaking

may occur.

• Laundry load may be oversudsing or overloaded. Use less detergent (or low-suds-

ing detergent) and proper load sizes.

Is Noisy • Wash load may be unbalanced. Open lid and redistribute the load.

• Make sure washer is level. Uneven leveling can cause vibration.

• A newly installed washer may make a knocking sound if the machine has been in

storage. The belt may have settled. Run washer through 4-5 cycles to loosen belt.

Washer operation will not be affected.

Load Is Too Wet • Wash load may be unbalanced. Open lid and redistribute the load.

• Load is too small. Add items to make full load.

Wrong Water Temperature • Make sure that the controls are properly set.

• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indi-

cated with “H” on the valve bracket) and cold faucet is connected to cold mixing

valve (indicated with “C” on the valve bracket).

• Make sure laundry room water heater is adjusted properly.

• The Normal Eco cycle uses a colder water temperature.

Too Many Soap Suds • Laundry load may be oversudsing. Make sure you are using low-sudsing, high effi-

ciency (HE) detergent.

• Make sure you are using the amount of detergent recommended on the deter-

gent’s label. If using non-HE detergent, use only 1/2 of the detergent manufactur-

er's recommended amount.

• Laundry load may be overloaded. Make sure you are using proper load sizes.

Status Lights Flashing Status lights may flash or remain on continuously to indicate an error condition. The

number of flashes listed below is followed by a pause. Then the flash sequence will

repeat.

WASH, RINSE STATUS lights flash 2

times

Fill Error

• This code will appear if the washer has not reached the fill level after 30 minutes

during a wash or rinse fill.

• Make sure hot and cold water faucets are turned on.

• Make sure that the fill hoses are not kinked or twisted.

• Clean the screens in the water mixing valve and the filter screens located at the

faucet end of the fill hoses.

• Unplug the machine for 15 seconds to clear this code.

Table continues...

Troubleshooting

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23 Part No. 204807ENR1

Washer Symptom Possible Cause/Solution

WASH, RINSE STATUS lights on con-

tinuously

Drain Error

• This code indicates that water is still in the washer at the end of the cycle.

• Check the drain hose and drain receptacle to make sure they are installed properly

and not blocked.

• Unplug the machine for 15 seconds to clear this code.

WASH, RINSE STATUS lights flash 1

time

Pressure Sensor Error

• The control has detected trouble sensing the water fill level.

• Unplug the machine and call for service.

WASH, RINSE STATUS lights flash 2

times

No Water Flow Error

• The washer has not filled to the proper water level.

• No or very little change in water level has been sensed within 5 minutes of the cur-

rent fill.

• Make sure hot and cold water faucets are turned on.

• Make sure that the fill hoses are not kinked or twisted.

• Clean the screens in the water mixing valve and the filter screens located at the

faucet end of the fill hoses.

• Unplug the machine for 15 seconds to clear this code.

WASH, RINSE STATUS lights on con-

tinuously

Overflow Error

• This code indicates the washer has filled to the overflow level.

• The machine will begin to attempt to pump water out if the lid is closed and locked.

• If the code does not clear, unplug the machine and call for service.

SOAK light flashing

Motor Overload Condition

• Washer may be in an overload condition.

• If condition sets three times washer will show code below.

WASH, SPIN STATUS lights flash 3

times

Motor Overload Error

• Motor may be overheating. Make sure washer is not overloaded.

All STATUS lights flashing • If the all STATUS lights flash, unplug the machine for 15 seconds. Plug the machine

back in. If the lights still flash, call for service.

Troubleshooting

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24 Part No. 204807ENR1

Warranty Repairs

If your appliance needs repair, locate an authorized service

provider directly from our support page at www.speed-

queen.com.

Before scheduling service, please consult Limited Warranty for

full terms. As a reminder, the following items are not covered

by the limited warranty and, if a service technician is called,

you will be responsible for payment of the service call.

• Plugged or restricted drain pipes

• Plugged or restricted water filters or fill valve screens

• Home electrical issues

• Foreign objects found inside the washer or pump

• Drain issues caused by standpipes that exceed factory

specifications

• Instruction on how to use machine

• Issues related to improper installation

As detailed in the Limited Warranty, if the unit is operated in a

multiple-user setting or commercial application, the unit's limi-

ted warranty is three (3) years parts only. Labor coverage is

not included in this warranty.

Contact Information

If you have any questions or need assistance with your appli-

ance, please visit us online at www.speedqueen.com. From

our website you can:

• Register your appliance

• Find manuals and other product literature

• Locate authorized service providers near you

• Locate replacement parts

If additional support is needed, contact us using one of the fol-

lowing methods:

Phone: (920) 748-3121 or (800) 552-5475

Mail: Speed Queen

Shepard Street

P.O. Box 990

Ripon, WI 54971-0990

When contacting us, please provide the following information:

Date Purchased

Model Number

Serial Number

The Model and Serial Numbers are located on the serial plate.

The serial plate will be in the location shown.

TLW1851P_SVG

1. Serial Plate

WARNING

To reduce the risk of serious injury or death, DO NOT

repair or replace any part of the unit or attempt any

servicing unless specifically recommended in the

user-maintenance instructions or in published user-

repair instructions that you understand and have the

skills to carry out.

W329

Troubleshooting

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25 Part No. 204807ENR1

Produkt Specifikationer

Mærke:	Speed Queen
Kategori:	Vaskemaskine
Model:	TC5003BN

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