Solid yellow Networking succeeds. Fair connection quality.
Solid red Networking succeeds. Poor connection quality.
4. If the node's LED indicator lights solid red, relocate it by repeating the preceding steps to get an
optimal connection quality.
Done.
To access the internet with:
- Wired devices: Connect to the LAN ports of your nodes.
- Wireless devices: Connect to your WiFi network using the WiFi name and password of your
existing nova WiFi network.
II Relocate the node
Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?
A1: Try the following solutions:
• If you are using a wireless device, such as a smartphone:
− Ensure that it is connected to the WiFi network of the node.
− Ensure that the cellular network (mobile data) of the client is disabled.
• If you are using a wired device, such as a computer:
− Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar
of the web browser.
− Ensure that the computer is connected to the LAN port of the node properly using an Ethernet
cable.
− Ensure that the computer is set to obtain an IP address automatically and obtain DNS
server address automatically.
If the problem persists, please reset the node by referring to and try again. Q2
Q3: The device failed to be detected by the Tenda WiFi app upon my first time using the device.
What should I do?
A3: Try the following solutions:
1. Ensure that your mobile phone is connected to the default WiFi network of the device.
2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap Settings >
Tenda WiFi to enable it.
If the problem persists, please reset the node and try again.
Q2: How to restore my device to factory settings?
A2: When your device is working properly, hold down the RST button of your device using a
needle-like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks
red fast. When the LED indicator lights solid green, your device is reset successfully.
Solid green Connected to the internet.
Solid yellow Networking succeeds. Fair connection quality.
Solid red Networking succeeds. Poor connection quality.
Blinking green slowly Waiting to connect to other nodes.
Blinking green fast Networking by MESH button.
Blinking red slowly Failed to connect to the internet.
Description
After the device is powered on for about 40 seconds, the system completes startup. The status of the
LED indicator is shown in the following table.
LED indicator status
Q4: When I use the node as a single router, I cannot access the internet after the
configuration. What should I do?
A4: Try the following solutions:
• Check whether the WAN port of the node is connected to a modem or Ethernet jack properly.
• Log in to the web UI of the node and navigate to the Internet Settings page. Follow the
instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices:
− Check whether your WiFi-enabled devices are connected to the WiFi network of the node.
− Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi password
on the WiFi Settings page. Then try again.
• For wired devices:
− Check whether your wired devices are connected to a LAN port properly.
− Check whether wired devices are set to obtain an IP address automatically and obtain
DNS server address automatically.
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with a minimum distance 20cm between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this
equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.
Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.tendacn.com/download/list-9.html
Operating Frequency:
2.4 GHz: EU/2412–2472 MHz
5 GHz: EU/5150–5250 MHz
EIRP Power (Max.):
2.4 GHz: <20 dBm
5 GHz: <23 dBm
Software Version: V16.03.31. (Mesh3X, MX3, EX3)
Caution:
Adapter Model: BN073-A12012E/BN073-A12012B/BN073-A12012U/BN036-A12012D
Input: 100 - 240V AC, 50/60Hz, 0.4A
Output: 12V DC, 1.0A
Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
: DC Voltage
CE Mark Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
− Reorient or relocate the receiving antenna.
− Increase the separation between the equipment and receiver.
− Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
− Consult the dealer or an experienced radio/TV technician for help.
The device is for indoor usage only.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with
Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.
Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority
to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operating frequency: 2412-2462 MHz, 5150-5250 MHz, 5725-5850 MHz
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this
equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.
FCC Statement
Get support and services
Scan the Product Documents QR code to get related documents, such as the datasheet and user guide.
* The product model can be found on the label of the device.
Wall Mounting
This device can be installed on the wall with two screws and two expansion bolts. The recommended wall mounting tools
are as follows:
[Expansion bolt] Outer diameter: 6.0mm; Length: 26.4mm
[Screws] PA3*14mm; Head diameter: 5.2mm
Product Documents
(such as datasheet and user guide)
LED indicator
RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this
product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its
impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical
or electronic equipment.
© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names
mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to
change without notice.
Safety Precautions
Copyright
V1.0 Keep for future reference.
Before performing an operation, read the operation instructions and precautions to be taken, and follow them to prevent
accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed.
They are only supplementary information, and the installation and maintenance personnel need to understand the basic
safety precautions to be taken.
- For desktop mounting, the device must be horizontally mounted for safe use.
- For wall mounting, the device is only suitable for mounting at heights ≤ 2 m.
- Do not use the device in a place where wireless devices are not allowed.
- Please use the included power adapter.
- The mains plug is used as the disconnect device, and shall remain readily operable.
- The power socket shall be installed near the device and easily accessible.
- Operating environment: Temperature: 0 ; Humidity: (10% - 90%) RH, non-condensing; Storage environment: ℃ ℃ - 40
Temperature: -40℃ - 70℃; Humidity: (5% - 90%) RH, non-condensing.
- Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
- Unplug this device and disconnect all cables during lightning storms or when the device is unused for long periods.
- Do not use the power adapter if its plug or cord is damaged.
- If such phenomena as smoke, abnormal sound or smell appear when you use the device, immediately stop using it and
disconnect its power supply, unplug all connected cables, and contact the after-sales service personnel.
- Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause
safety hazards.
UK(NI)
For EU/EFTA, this product can be used in the following countries:
Shenzhen Tenda Technology Co., Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
Website: www.tendacn.com
E-mail: support.nova@tenda.com.cn
support.de@tenda.cn
support.fr@tenda.cn
support.es@tenda.cn
support.it@tenda.cn
support.uk@tenda.cn
Technical Support
