Tiptel IP 284 Manual

Tiptel Telefon IP 284

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About This Guide

Thank you for choosing this Enterprise IP Phone

which is especially designed for power

users in the office environment. It features fashionable and sleek design, abundant

telephony applications, broad interoperability

with

the popular 3

party VoIP products,

fulfilling the VoIP deployment needs from enterprise and ITSP.

In this User Guide, you will find everything you need to quickly use your new phone. Be

sure to verify with your system administrator that your network is prepared for

configuring your IP phone. As well, be sure to read the Packing List section in this guide

before you set up and use the phone.

Declaration of Conformity

Hereby, it’s declared that this phone is in conformity with the essential

requirements and other relevant provisions of the CE, FCC.

CE Mark Warning

This is a class B device, in a domestic environment; this product may cause radio

interference

, in

which case the user may be required to take adequate measures.

WEEE Warning

To avoid the potential effects on the environment and human health as

a result of the presence of hazardous substances in electrical and

electronic equipment, end users of electrical and electronic equipment

should understand the meaning of the crossed-out wheeled bin symbol.

Do not dispose of WEEE as unsorted municipal waste and have to collect

such WEEE separately.

Tables of Contents

Getting Started .................................................................................. - 5 -

Packing List ............................................................................................................................... - 5 -

Assembling the Phone ................................................................................................................ - 6 -

Configuration and Registration .................................................................................................. - 8 -

Configuring via Web Page ......................................................................................................... - 8 -

Configuring via keypad .................................................................................................... - 10 -

Overview .......................................................................................... - 11 -

Keypad Instruction ......................................................................... - 11 -

LED Instruction........................................................................................................................ - 13 -

Icon Instruction ........................................................................................................................ - 14 -

User Interface ........................................................................................................................... - 15 -

Customizing Your Phone ................................................................ - 17 -

General Settings ....................................................................................................................... - 17 -

Phone Status ..................................................................................................................... - 17 -

Language .......................................................................................................................... - 17 -

Time and Date .................................................................................................................. - 18 -

Keypad Lock .................................................................................................................... - 20 -

Audio Settings .......................................................................................................................... - 21 -

Volume ............................................................................................................................. - 21 -

Ring Tones ....................................................................................................................... - 21 -

Codec Selection ................................................................................................................ - 23 -

Contact Management ............................................................................................................... - 23 -

Edit/Add/Delete Contact .................................................................................................. - 23 -

Import/Export Contact list................................................................................................ - 25 -

Remote Phone Book ......................................................................................................... - 26 -

LDAP ............................................................................................................................... - 26 -

Other Settings ........................................................................................................................... - 27 -

Key as Send ...................................................................................................................... - 27 -

Hot Line ........................................................................................................................... - 28 -

Anonymous call ............................................................................................................... - 28 -

Auto Redial ...................................................................................................................... - 29 -

Auto Answer .................................................................................................................... - 29 -

Missed call log ................................................................................................................. - 30 -

Logo Customization ......................................................................................................... - 30 -

Programmable Key .......................................................................................................... - 31 -

Softkey Layout ................................................................................................................. - 31 -

Live Dialpad ..................................................................................................................... - 32 -

Dial Plan ........................................................................................................................... - 33 -

Dial Now .......................................................................................................................... - 34 -

Area Code ........................................................................................................................ - 35 -

Block Out ......................................................................................................................... - 36 -

DND/FWD Synchronisation ............................................................................................ - 37 -

Using the Basic Call Functions ...................................................... - 38 -

Making a call ............................................................................................................................ - 38 -

Call Devices ..................................................................................................................... - 38 -

Call Methods .................................................................................................................... - 38 -

Call Completion ............................................................................................................... - 40 -

Answering a call....................................................................................................................... - 41 -

Answering an incoming call ............................................................................................. - 41 -

Denying an incoming call ................................................................................................ - 41 -

DND ................................................................................................................................. - 41 -

Call Forward .................................................................................................................... - 42 -

Intercom ........................................................................................................................... - 43 -

During an Active Call .............................................................................................................. - 43 -

Mute ................................................................................................................................. - 43 -

Call Hold .......................................................................................................................... - 43 -

Call Waiting ..................................................................................................................... - 44 -

Call Transfer ..................................................................................................................... - 44 -

3-way Conference ............................................................................................................ - 45 -

Network Conference ........................................................................................................ - 46 -

Message .................................................................................................................................... - 47 -

Voicemail ......................................................................................................................... - 47 -

SMS .................................................................................................................................. - 48 -

Using the Advanced Phone Functions .......................................... - 50 -

Account Setting ........................................................................................................................ - 50 -

TLS .................................................................................................................................. - 51 -

DNS-SRV ......................................................................................................................... - 51 -

Network Setting ....................................................................................................................... - 52 -

PC Port Setting ................................................................................................................. - 52 -

VLAN Setting .................................................................................................................. - 53 -

HTTPS ............................................................................................................................. - 54 -

Maintenance Tasks ................................................................................................................... - 55 -

Administrator Mode ......................................................................................................... - 55 -

Administrator/User Password .......................................................................................... - 55 -

Reboot .............................................................................................................................. - 56 -

Reset to Factory ............................................................................................................... - 56 -

Firmware Update .............................................................................................................. - 57 -

Decryption ........................................................................................................................ - 58 -

System Log Export ........................................................................................................... - 59 -

PCAP Trace Export .......................................................................................................... - 60 -

802.1X .............................................................................................................................. - 60 -

DSS keys Configuration ........................................................................................................... - 60 -

BLF .................................................................................................................................. - 61 -

BLF List ........................................................................................................................... - 62 -

Line .................................................................................................................................. - 62 -

Speed Dial ........................................................................................................................ - 62 -

Intercom ........................................................................................................................... - 63 -

URL Record ..................................................................................................................... - 63 -

Xml Browser .................................................................................................................... - 64 -

URL .................................................................................................................................. - 64 -

Shared Line ...................................................................................................................... - 64 -

Conference ....................................................................................................................... - 65 -

Forward ............................................................................................................................ - 65 -

Transfer ............................................................................................................................ - 65 -

Hold .................................................................................................................................. - 66 -

DND ................................................................................................................................. - 66 -

Redial ............................................................................................................................... - 66 -

Call Return ....................................................................................................................... - 66 -

Pick Up ............................................................................................................................. - 67 -

Call Park ........................................................................................................................... - 67 -

Group Listening ............................................................................................................... - 67 -

SMS .................................................................................................................................. - 68 -

Voice Mail ........................................................................................................................ - 68 -

DTMF .............................................................................................................................. - 68 -

Public Hold ...................................................................................................................... - 68 -

Private Hold ..................................................................................................................... - 69 -

XML PhoneBook ............................................................................................................. - 69 -

Group Pick up .................................................................................................................. - 69 -

Paging .............................................................................................................................. - 70 -

Record .............................................................................................................................. - 70 -

Hot Desking ..................................................................................................................... - 70 -

LDAP ............................................................................................................................... - 71 -

Prefix ................................................................................................................................ - 71 -

Tone Settings ............................................................................................................................ - 71 -

Voice ........................................................................................................................................ - 72 -

Ring .......................................................................................................................................... - 73 -

Trouble Shooting ............................................................................. - 75 -

Enterprise IP Phone Customizing Your Phone

Getting Started

Packing List

The following components are included in your package:



Enterprise IP Phone



Phone Stand



Power Adapter

Enterprise IP Phone Customizing Your Phone



Handset & Handset Cord



Ethernet Cable



Quick Installation Guide & Quick Reference



CD Content

Check this list before installation to ensure that you have received each item. If you are

missing any items, contact your IP phone reseller.

Assembling the Phone

This section introduce how to assemble the phone with the components in the packing

list ：



Attach the stand;



Connect Handset and Headset;

Enterprise IP Phone Customizing Your Phone



Connect Network and Power.

1) Attach the Stand, as shown below:

2) Connect Handset and Headset, as shown below:

Note:

Headset is not provided in the packing list. Please contact your distributor for more

information.

3) Connect Network and Power

There are two ways for network and power source connections. You can either connect

the phone to the AC Power directly using the power adapter or to a PoE compliant

switch or hub. Your system administrator will advise you on which one to use.

Enterprise IP Phone Customizing Your Phone

Configuring via keypad

Network Settings: Press Menu->Settings->Advanced Settings->Network->WAN Port

/PC Port/VLAN to enter the internet relating configuration page.

Account Settings: Press Menu->Settings->Advanced Settings->Accounts->Enter to

configure the account settings.

You can refer to the above “Configuring via Web Page” for the parameter details.

Enterprise IP Phone Customizing Your Phone

Overview

Keypad Instruction

You can check the following list which introduces the IP phone’s keypad in details:

Power Indication LED

It will show the power status, it will be on if the phone is powered, off if the phone is not

powered, and blink when someone calls in or there is a call on mute.

Hot Key

The screen will display labels for these keys, to identify their context-sensitive functions

and you can custom softkeys under different status.

Line Key

These buttons are used to active up to the three user accounts.

DSS Key

These keys are used for various functionalities such as call /Line appearance Button,

Speed dial, Intercom, Pickup, Hold, Transfer, etc. If not otherwise stated the adjacent

Enterprise IP Phone Customizing Your Phone

LED Instruction

Table 1 Call /Line Appearance Button LEDs for BLF

LED Status Description

Steady green The monitored

account is in idle status

Blinking red There is an incoming call to the

monitored

account

Steady red The

monitored

account is on an conversation

Off It is not active as BLF

Table 2 Call /Line Appearance Button LEDs for BLA (Bridged Line Appearances)

LED Status Description

Steady green All of the members are in idle status

Steady red Some part s is seizing the line （）

Blinking green 300ms

Some part(s) is ring-back

Blinking red 300ms Some part(s) is ringing

Steady orange  Some part(s) is on the phone

Blinking Orange

500ms

Some part(s) is under the public hold status, and all of the

members can retrieve the call

Blinking green 500ms Some part(s) is under the private hold status, and only the

initiator can retrieve the call

Blinking red 500ms Three way conference, all of the parts press hold

Off  It is not active as BLA

Table 3 Line Keys

LED Status Description

Steady green The account is active

Blinking green There is an incoming call to the account, or there is a call on

hold

Off The phone is in idle status whatever registered /unregistered

Table 4 Line Keys set to BLF

LED Status Description

Steady green The

monitored

account is in idle status

Fast blinking green There is an incoming call to the

monitored

account

Slow blinking green The

monitored

account is on an conversation

Off It is not active as BLF

Table 5 Line Keys set to BLA

LED Status Description

Enterprise IP Phone Customizing Your Phone

Steady green All of the members are in idle status

Slow blinking green Some part s is seizing the line/ ring-back/ under the private （）

hold status.

Fast blinking green Some part(s) is ringing /on the phone / under the public hold

status or all of the parts press hold.

Off It is not active as BLA

Table 6 Power Indication LED

LED Status Description

Steady green Power on

Blinking green There is incoming call to the device, or there is a call on mute

Off Power off

Icon Instruction

The IP Phone displays different kinds of icons on its LCD, you can refer to the following

table for their meanings:

Icon Description

Flashes when the internet is disconnected

Account register failed

Account registering

Account register successful

Missed calls

Call in

Call out

Input Method: all letters and numbers

Input Method: numbers

Input Method: multi-lingual letters in lower case

Input Method: multi-lingual letters in upper case

Call mute

Call hold

Voicemail

SMS

Call forward

DND(Do not Disturb)

Enterprise IP Phone Customizing Your Phone

Auto answer

In handset mode

In headset mode

In speaker mode

The recording session cannot be started

The recording cannot be stopped.

Probably the recording box is full.

This call cannot be recorded.

The recording session is successfully started.

User Interface

There are two ways to customize specific options on your phones:

1. Using keypad and display on the phone;

2. Using Web user interface in an Internet browser from your PC; please refer to

“Configuration and Registration” to get into the Web interface.

In many instances, it is possible to use both the user interfaces to operate the phone

and change settings; some, however, are only possible via a phone or web user

interface. Please refer to the following table for differences:

Phone Options Phone UI Web UI

Status

--IP

--MAC

--Firmware

--Network

--Phone

--Accounts

√ √

Features

--Call Forward

--Call Waiting

--DSS Keys

--Key as Send

--Hot Line

--Anonymous Call

--Auto Redial Settings

--Dial Plan

--Tones

--DND Code

--ReDialTone

√

Enterprise IP Phone Customizing Your Phone

--Emergency

--BusyToneDelay

--Return code when refuse

--Return code when DND

--Intercom

--Call Completion

√

Basic Phone Functions

--Language

--Time & Date

--Ring Tone

--Phone Volume

--Logo Customization

√

Advanced Phone Functions

--Accounts

--Network

--Voice

--Codecs

--Echo Cancellation etc

--Reset To factory

--Set admin password

Update

--Set AES Key

--Keypad Lock

--Auto Provision

√

Other Features

--Messages

--History

--Directory

--Contacts

--Blacklist

√

Note:

1. The above table only indicates most of phone functions rather than all of them.

Please refer to the relating parts for more details.

The default administrator password is . admin

Enterprise IP Phone Customizing Your Phone

3) Press the Save hot key when the desired language is highlighted. The language

appears on the graphic display will be changed to the one you chose.

4) Press Back hot key to return to the previous screen.

Time and Date

The time and date appears on the idle screen of the IP phone. If the phone can not

obtain a time and date from the call server, please contact your system administrator if

the time or date is incorrect. You can set the time manually or via the SNTP server

which is used to synchronize the time.

To change the Time and Date via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date->Enter.

2) If SNTP Settings is chosen, the phone will automatically get the time from the

specific NTP Server. Use the navigation keys to highlight the specific option and the

relating changes. You can set the Time Zone, NTP Server1/Server2, Daylight

Saving respectively.

3) If Manual Setting is chosen, the time can be set manually. Use the navigation keys

to highlight the option and enter the specific date and time.

4) Press Save hot key, the time appears on the idle screen will be changed. Press Back

hot key to return to the previous screen.

To set the time format via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.

2) Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour.

3) Use the Switch hot key to choose a preferred date format, the IP phone can support

7 kind of date display format.

4) Press the Save hot key to save the changes and return to the previous screen.

To change the Time and Date via the Web interface:

Enterprise IP Phone Customizing Your Phone

Choose Phone->Preference to do the relating changes. You can also change the Update

Interval which specifies the time frequency that the phone refreshes the time

automatically. Please refer to the instruction above for the parameters’ detail.

To change the Daylight Saving Time settings via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings->Daylight

Saving.

2) Press the Switch hot key to choose Off/On/Automatic options.

3) Press the Save hot key to save the changes.

To change the Daylight Saving Time Settings via the Web interface:

1) Choose Phone->Preference->Daylight Saving Time to do the relating changes.

2) Choose Enable option, then you can set the Daylight Saving Time.

3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the

configuration file, If the table includes daylight saving time of your time zone, it will

show the Fixed Type: By Date or By Week. And the daylight saving time is

unchangeable, unless to update the AutoDST.xml via auto provision.

Note:

Enterprise IP Phone Customizing Your Phone

By default the time zone is +8 China(Beijing), Daylight Saving T

ime is Automatic.

Keypad Lock

You can lock the keypad of your phone when you are temporarily not using it. This

function helps you to protect your phone from unauthorized use. You can lock the

following specific keys:

Menu Key: The Menu hot keys can not be used until unlocked. You can not access

the menu of the phone.

Function Keys: The hard function keys can not be used until unlocked. You can not

access the MESSAGE, HEADSET, CONF, HOLD, MUTE, TRAN, RD Keys.

History, Directory, DND, OK, X, navigation Keys, etc.

All Keys: All of the keys can not be used until unlocked. You can only use the

phone to answer the incoming calls.

Lock&Answer: You can only use the phone to answer the incoming calls But can not （

hung up the call by your party . Or enter the menu pages to do some ）

configurations.

To enable keypad lock via Phone interface:

1) Press Menu->Settings->Advanced Settings, enter the password, and then press

Confirm hot key.

2) Choose Keypad Lock option.

3) Use the navigation key to highlight the one you want to lock.

4) Press Save hot key to active the change, or Back hot key to return to the previous

screen.

5) The icon will be displayed on the top right corner of the idle screen.

6) If you choose Lock&Answer, it will show the icon and

on the user interface.

To unlock the phone via Phone interface:

1) Press Menu hot key,

you are prompted for the password.

2) Enter the password, and then press Confirm hot key, the phone is unlocked.

3) The icon will be disappearing from the idle screen.

4) If you choose Lock&Answer, you have to enter Menu->Settings->Advanced

Settings->Keypad Lock to disable this option.

To enable keypad lock via Web interface:

Choose Phone->Preference to do the relating changes. Please refer to the instruction

above for the parameters’ detail.

Note:

1. The default password for unlock is . admin

2. Users can make emergency calls when the phone is locked.

Enterprise IP Phone Customizing Your Phone

Audio Settings

Volume

You can adjust the volume of handset/speaker/headset/Ring Volume.

To adjust the volume when you are not in an active call:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to

adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the

volume.

3) Press OK hot key to save the change or Back hot key to cancel.

To adjust the volume when you are on an active call:

When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment

Bar to a comfortable level.

Note:

The volume can only be adjusted via Phone interface.

Ring Tones

You can adjust the type and volume of the ring tone.

To adjust the Ring Tone Type via Phone interface:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Ring Tone, and press Enter hot key.

3) Use the navigation keys to highlight the specific one.

4) Press Save hot key to save the change or Back hot key to cancel.

To specify ring tones for a specific account via Web interface:

Choose Account->Basic->Ring Type option, and highlight the preferred one for the

chosen account in the scroll-down menu, then click confirm button to save the changes.

Enterprise IP Phone Customizing Your Phone

To adjust the volume via Phone interface:

1) Press Menu->Settings->Basic Settings->Enter.

2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or

navigation keys to adjust the volume.

3) Press OK hot key to save the change or Back hot key to cancel.

You can also adjust the ring tone volume by the following way:

When the phone is in idle status, press the Volume Adjustment Bar to a comfortable

level.

When you adjust the ring volume to 0, or press the Silence hot key when there is

incoming call, the icon will be shown on the LCD. Press the Volume Adjustment Bar

to adjust the volume, and the icon will disappear.

To specify ring tones for a specific account via Web interface:

Choose Account->Basic->Ring Type option, and highlight the preferred one for the

chosen account in the scroll-down menu, then click confirm button to update the

change.

To change the Ring Tone Type via Web interface:

Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down

menu, click confirm button to update the change. You can also delete the specific one

by clicking the Delete button.

Note:

The ring tone file of system can not be deleted.

To update the new Ring Tone via Web interface:

1) Choose Phone->Preference, click Browse button to choose the specific ring tone

file.

2) Click Upload button to upload the file, then Confirm button to save the change.

Note:

1. The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K

sample rate (monophony).

2. Blank or other special characters can not be included in the file name.

3. The upload ring tone file can not exceed 100K totally.

Enterprise IP Phone Customizing Your Phone

Codec Selection

The IP phone supports the following voice codecs: G723_63, G722, G726-16, G726-24,

G726-32, G726-40, PCMA, G729, PCMU and G723_53

You can enable/disable the desired codecs via Web interface. Please contact your

System Administrator for more details about the codecs.

To enable/disable the codecs:

1) Choose Account->Codecs.

2) Use the navigation keys to highlight the desired one in the Enable/Disable Codecs

list, and press the / to move to the other list.

3) Click Confirm to save the change.

Note:

Codec Selection can only be set via Web interface.

Contact Management

Edit/Add/Delete Contact

You can store a large number of contacts in your phone's contact list. You can add, edit,

delete, dial, and search for a contact in the contact list.

To add a contact via Phone interface:

1) Press Dir->Contacts->Enter.

2) Press Add hot key; enter Name, Office/Mobile number, Account and other

information of the contact from the keypad. Use the 123 soft key to select between

numeric and upper/lower case alphanumeric modes.

3) Use the navigation keys to select the desired account as Line if you want to assign

the contact to a specific account.

4) Choose and set a special ring tone for the contact.

5) Press Save hot key to add the contact or Back hot key to cancel the change.

To edit a contact record in History via Phone interface:

1) Press History hot key to enter the call history list.

Enterprise IP Phone Customizing Your Phone

2) Choose a record, press the Option hot key, and choose Detail option.

3) Press the Edit hot key to edit the number and call out.

To move a contact in History to Contacts via Phone interface:

1) Press History hot key to enter the call history list.

2) Use the navigation keys to highlight a record, and then press the Option hot key to

pop up the frame, highlight Add to Contacts option, then press the OK hot key to

enter the edit interface.

3) Press the abc hot key to switch the input mode.

4) After the edition, press the Save hot key to save the change. Then you can go to

Contacts interface to check the record.

To edit/delete a contact via Phone interface:

1) Press Dir->Contacts->Enter.

2) Use the navigation key to highlight the one you want to edit/delete, then press

Option hot key, scroll to Detail/delete, and press OK hot key.

3) Make the desired changes and press OK hot key to confirm. Or press Cancel hot key

to return to the Contacts interface.

To move a contact to the blacklist via Phone interface:

1) Press Dir->Contacts->Enter.

2) Use the navigation key to highlight the one you want to move, press Option hot key,

scroll to move to Blacklist, press OK hot key twice to confirm the change, or press

Cancel hot key to return to the Contacts interface.

3 You can check the blacklist by pressing Menu->Directory->Blacklist, and do the ）

desired changes.

Note:

If the contact is moved to the blacklist, then the call from this contact can not get

through.

Enterprise IP Phone Customizing Your Phone

To search a contact via Phone interface:

1) Press Dir->Contacts->Enter.

2) Press the digital number on the keypad, it will turn to the search interface

automatically, and search the record in Contact.

To add/delete/edit the contact list & Blacklist via the Web interface:

Choose Contacts interface to do the relating changes. Please refer to the instruction

above for the parameters’ detail.

Import/Export Contact list

Import/Export Contact List via Web interface:

1) Choose Contacts->Local Phone Book.

2) Browse the specific contact list file in .XML format, and then click Import button.

The imported contact lists will be showed in the Contact List.

3) You can also click the blue number displayed on the web page to dial out via web

interface directly, and click the Hangup button to hang up the current call.

4) Move the mouse to the icon , you will see the notes for parameters. The

meanings of this icon on other pages

is the same, we will not elaborate it one by

one.

5) Click the Export button to export the contact list.

Note:

Enterprise IP Phone Customizing Your Phone

Import/Export Contact List can be only set via Web interface.

Remote Phone Book

The IP phone has directory itself, but in the enterprise applications where there are a

need for a common phone book. For the maintenance and the update of it, the common

phone book is usually carried out on the server or IPPBX to maintain up-to-date public

phone book,

terminal users need to have remote phone book function. When the users

browse the remote phone book, the terminal will check and download the latest

information released on the server in time, and display on the terminal for the user.

To set the Remote Phone Book via Web interface:

1) Choose Contacts->Remote Phone Book.

2) Input the Phone book URL and the phone book name, then click the Confirm button

to save the changes.

3) After the setting, go to the Directory via phone interface, you will see the remote

phone book you have just added:

4) Choose a specific one, and press the Enter hot key, it will go to the corresponding

URL address to download the contact information for you.

5) The remote phone book also supports menu function. For example, if the URL has

submenus, then it will download them simultaneously and display them on the

LCD.

Note:

1. This IP phone can support 5 remote phone books at most.

2. Every contact in the remote phone book can set several phone numbers.

LDAP

LDAP can support these functions ：

1. Search the contact: Press the DSSkey which is set up as LDAP, input a number or

Enterprise IP Phone Customizing Your Phone

letter in the new interface, the phone will search the contact in LDAP server which

following the Certain rules, and show it in the LCD, user can choose the contact to call

out.

2. Search the incoming call: the phone will search the local directory when there is a

coming call. If they can’t find the contact in the local directory, it will search them

through LDAP server, and show the contact name in the LCD. The LDAP Lookup For

Incoming Call option can be configured to enable or disable this function via web

interface..

3. The function of Dial-up directory: under the dial interface, each time you press a key

there are inquiring for a number. It will show on the LCD and let the user to choose. The

LDAP Lookup For PreDial/Dial option can be configured to enable or disable this function

via web interface.

To set the LDAP via the Web interface:

1) Choose Contacts->LDAP.

2) Configure the corresponding options

3) Click Confirm to save the change.

Other Settings

Key as Send

Users can set a specific button (“#” or “*”) to active as the send button.

To set the send key via the IP phone interface:

1) Press Menu->Features->Key as Send->Enter to enter the configuration page.

2) Press the Switch hot key to choose a button that you want to use as the send key:

“#”, “*”, or disable this option.

3) Press the Save hot key to save the changes.

To set the send key via the Web interface:

1) Choose Phone-> Features-> Key As Send.

2) Highlight the specific one in the pull-down menu, then click the Confirm button to

save the change.

Enterprise IP Phone Customizing Your Phone

Hot Line

To set the hot line number via the IP phone interface:

1) Press Menu->Features->Hot Line->Enter to enter the configuration page.

2) Enter the hot line number and set the HotLine Delay time (for example, 20

seconds), then press the Save hot key to save the changes.

3) When you pick up the handset or press the speaker button, and it will dial out the

number automatically if you do not press any keys for 20 seconds.

To set the Hot Line via the Web interface:

1) Choose Phone-> Features.

2) Input the Hotline Number and Hotline Delay, and then click the Confirm button to

save the change.

Anonymous call

To set the anonymous call via the IP phone interface:

1) Press Menu ->Features-> Anonymous Call ->Enter to enter the configuration page.

2) By the Switch hot key, you can choose the Line ID.

3) Press the navigation keys to enter and choose whether to enable the anonymous

call function. This feature allows the subscriber to make a call with the display of

their calling identification information blocked.

4) If you want to realize the anonymous call by server, please choose and enter the

Call On Code and Call Off Code. When you choose to enable the anonymous call

function on your IP phone, it will send information to the server, and the server will

enable/ disable the anonymous call function for your IP phone automatically.

5) Press the navigation keys to enter and choose whether to enable the anonymous

rejection function. The feature allows the subscriber to reject all calls from callers

Enterprise IP Phone Customizing Your Phone

who have blocked the display of their calling identification information (calling

number and calling name).

6) If you want to realize the anonymous rejection by server, please choose and enter

the Reject On Code and Reject Off Code. When you choose to enable the

anonymous reject function on your IP phone, it will send information to the server,

and the server will enable/ disable the anonymous reject function for your IP phone

automatically.

Note:

This configuration is only available for the current default account.

7) Press the Save hot key to save the changes.

Auto Redial

Auto redial is a telephone feature that redials a busy number in a fixed number of times

before giving up.

To set auto redial via the IP phone interface:

1) Press Menu->Features->Auto Redial ->Enter to enter the configuration page.

2) By the Switch hot key, you can choose whether to enable the auto redial function.

3) Press the navigation keys to choose and set the redial interval, which is used to the

set period to redial again when the call is denied access or

expire. It is measured by

seconds.

4) Press the navigation keys to choose and set the redial times.

5) Press the Save hot key to save the changes.

To set auto redial via the Web interface:

1) Choose Phone->Features->Auto Redial.

2) Choose Enabled or Disabled in the pull-down menu, click confirm button to save the

change.

Auto Answer

Auto-answer allows an incoming call to be answered without requiring any action by the

user. This is a useful feature for people who have difficulty in using their hands or

Enterprise IP Phone Customizing Your Phone

fingers, who have a visual impairment, or who have a cognitive impairment. You can set

this function to a special account.

To set Auto Answer via the IP phone interface:

1) Press Menu->Settings->Advanced Settings->Accounts, choose a line and press

the Enter hot key to enter the configuration interface, then use the navigation keys

to choose Auto Answer option.

2) Press the Switch hot key to enable or disable the auto answer function. The default

is Disable.

3) Press the Save hot key to save the changes.

To set Auto Answer via Web interface:

1) Choose Account->Basic->Auto Answer.

2) Choose Enabled or Disabled in the pull-down menu, click confirm button to save the

change.

Missed call log

Defines whether to save the missed calls to the call history record or display the missed

calls on the idle screen. This function can only be set via the Web interface:

1) Choose Account->Basic->Missed call log.

2) Choose Enabled or Disabled in the pull-down menu, click confirm button to save the

change.

Logo Customization

You can upload your own logo which displayed on the idle screen.

1) Choose Phone-> Features -> Use Logo->Custom Logo via the Web interface, press

Browse button, and choose the corresponding file just created.

2) Press Upload button to complete the Logo Customization. You will find the desired

logo display on the idle screen.

Note:

1. You can also upload the Logo by

AUTO PROVISION.

2. By the Web interface, users can set a logo to be a System Logo or a Custom Logo,

and the Custom Logo is deletable.

Enterprise IP Phone Customizing Your Phone

Programmable Key

The hot-key, navigation keys and function keys on the keypad are editable. Users can

customize specific features for these keys according to their actual needs.

This function can only be set via the Web interface:

1) Choose Phone->DSS Key->Programmable Key.

2) Choose and customize specific features for these keys.

3) Click Confirm button to save the change.

Softkey Layout

The phone can support 15 kinds of call interface to set up softkey, user can setup

different function key according to his/her own requirement or habit.

To set up softkey via web interface:

1) choose Phone->Softkey Layout.

2) In the "Custom Softkey" field, chose Enable in the pull-down menu.

3) You can choose the corresponding call states which you want to set up the softkey

in the Call States field.

4) Highlight the desired one in the Unselect Softkeys/Select Softkeys list, and press

the / to move to the other list.

Enterprise IP Phone Customizing Your Phone

5) And you can use / to choose the order how to display in the call states.

6) Click confirm to save the changes.

7) You can also click the Reset to Default button to reset the softkeys interface.

Note:

1. We can add the Empty key more than once, but others can only choose once time,

and cann't be repeat. when you set up the Selected Softkeys key more than 4 options,

the LCD of phone will transfer the forth key with "More" automatically, which can be use

to switch to the next page, and continue to show up the other key.

Live Dialpad

Defines whether to dial out the dialed number automatically.

This function can only be set via the Web interface:

1) Choose Phone->Preference->Live Dialpad.

2) Enable or disable it in the pull-down menu.

3) Click Confirm button to save the change.

Enterprise IP Phone Customizing Your Phone

Dial Plan

A dial plan establishes the expected number and pattern of digits for a telephone

number. This includes country codes, access codes, area codes and all combinations of

digits dialed. For example if you set the as 0 and as 0086 (Chinese Prefix Replace

country code), when you dial 05702000 out, the number will be replaced by

00865702000 automatically.

To set a Dial Plan via the Web interface:

1) Choose Phone->Dial Plan->Replace Rule.

Enterprise IP Phone Customizing Your Phone

2) Enter the desired and Prefix Replace.

3) Press Add button to save the changes.

4) You can also delete a specific one from the dial plan list.

5) You can select a record to modify, then click Edit button to submit.

Note:

1. Please contact with your system administrator for the country/area code if you want

to set the dial plan.

Dial Now

Dial-now enables you to define the specific length of any number/letter in advance(for

example xxx), next time when users dial out the 123 whose length matches the

Dial-now rule, the phone will dial out 123 immediately without pressing Send button.

To set a Dial Plan via the Web interface:

1) Choose Phone->Dial Plan->Dial Now.

Enterprise IP Phone Customizing Your Phone

2) Enter the desired “x/.”

3) Press Add button to save the changes.

4) You can select a record to modify, then click Edit button to submit.

5) You can also delete a specific one from the dial plan list by pressing Del button.

Note:

“x” represents any Character; “.” represents a string of characters.

Area Code

Area codes are also known as Numbering Plan Areas (NPAs). These are necessary (for

the most part) only when dialed from outside the code area and from mobile phones.

Area codes usually indicate geographical areas within one country, although the

correlation to geographical area is becoming obsolete. For non-geographical numbers,

as well as mobile telephones outside of the United States and Canada, the "area code"

does not correlate to a particular geographic area.

To add the area code via the Web interface:

1) Choose Phone->Dial Plan->Area Code.

2) Enter the Code, set the Min Length and the Max Length option, and then click the

Confirm button to save.

Enterprise IP Phone Customizing Your Phone

Block Out

The specific phone numbers can be forbidden to be call out from your IP phone.

1) Choose Phone->Dial Plan->Block Out.

2) Enter the phone number and click Add button to save the changes, or choose the

specific one in the list, click Delete button to delete the record.

3) You can select a record to modify, then click Edit button to submit.

4) You can not dial out the number from your IP phone unless it is removed from the

forbidden list.

Enterprise IP Phone Using the Basic Call Functions

Note:

The numbers set in Emergency can not use the dial plan rule.

DND/FWD Synchronisation

When enabled the synchronize function,

configure the DND/FWD function on device or

server, DND/FWD status on device and server will be in correspondence.

To set Feature Key Synchronisation via the Web interface:

1） Choose Phone->Features-> Feature Key Synchronisation

2） there is a pull-down menu in the Type field, choose Intercom from the list.

3） Choose whether to enable this function from the pull-down menu.

4） Click the Confirm to save the change.

Enterprise IP Phone Using the Basic Call Functions

Using the Basic Call Functions

Making a call

Call Devices

You can make a phone call via the following devices:

1) Pick up the handset,

icon

will be showed in the idle screen.

2) Press the Speaker button, icon will be showed in the idle screen.

3) Press the Headset button if the headset is connected to the Headset Port in advance.

The icon

will be showed in the idle screen.

You can also dial the number first, and then choose the method you will use to speak to

the other party.

Call Methods

If you have registered more than one account, you can choose a certain account to

make your call:

1) Press the Right navigation key to choose a default account when your phone is idle.

2) In the dial-up interface, press the Line hot key to choose an account. Then press

the Select hot key to confirm.

3) Press the line keys on the keypad to active the chosen account.

Then

1) Dial the number you want to call, or

2) Press the Directory hot key, use the navigation button to highlight your choice, or

3) Press History hot key, use the navigation button to highlight your choice (press

Left/Right button to chose All Calls, Missed Calls, Dialed Calls, Received Calls and

Forwarded Calls) or

4) Press the RD button to enter the Dialed Calls interface, then use the Up/Down

navigation keys to choose a record.

5) Press the DSS keys which have been set as speed dial button.

Then press the Send button or Send hot key to make the call out if necessary.

Enterprise IP Phone Using the Basic Call Functions

And you can also dial-up via web interface:

1) Choose Contact->Local Phone Book, click the number which you want to dial out,

and then the phone will dial out by default account.

2) Or choose Contact->Phone Call Info, enter the number in the Dial a Number, select

the line from the Outgoing Identity list. Then click the dial button to call out.

3) Or choose Contact->Phone Call Info, click the number which you want to dial out

from the call list, the phone will dial out by default account.

Enterprise IP Phone Using the Basic Call Functions

4) You can click the Hangup button to end the call in the web page.

Call Completion

Have encountered such a situation? When you call a contact, but the other side is busy

on a call. Do you want the server to inform you immediately when the contact end the

call, in order to establish a conversation with each other in time? Call Completion can

help you to solve this problem.

To configure Call Completion via phone interface:

1) Press the following hot keys: Menu->Features- ->Call Completion to enter the

configuration page.

2) By the Switch soft key, choose whether to enable this option.

3) Press the Save soft key to save your changes.

Enterprise IP Phone Using the Basic Call Functions

Intercom

Intercom mode is useful in an office environment as a quick access to connect to the

operator or the secretary.

To configure Intercom option via phone interface:

1) Press the following hot keys: Menu->Features->Intercom to enter the

configuration page.

2) Intercom Allow: To set whether to answer the incoming intercom calls.

3) Intercom Mute: To set whether to mute the incoming intercom calls automatically.

4) Intercom Tone:

To set whether to play ring tones when there is

incoming intercom

calls to your extension.

5) Intercom Barge: To set whether to answer the incoming intercom calls during a

conversation. If the option is enabled, when there is incoming intercom calls to

your extension, if you are on an intercom conversation, it will refuse the call

automatically; or it will put the current call on hold and put the incoming intercom

call through.

6) Choose and set the different options by navigation keys and the Switch soft key.

7) Press the Save soft key to save your changes.

During an Active Call

Mute

This function allows you to mute the microphone of the active audio device during a call;

you can not be heard by the other party. You can still hear all other parties while mute

is enabled. When you press the MUTE button all of the conversation will be muted.

To mute/resume the conversation:

Press MUTE button during a conversation to mute the calls, the icon will be shown on

the LCD, and the power indication LED will blink. Press it again to get the microphone

return to normal conversation.

Call Hold

This call function allows you to place an active call on hold. In this case your IP PBX

Enterprise IP Phone Using the Basic Call Functions

might play a melody or message to the other party while waiting. Other calls can be

received and made while having a call on hold.

To hold/resume a call:

1) Press the HOLD button or Hold hot key to put your active call on hold.

2) If there is only one call on hold, press the Resume hot key or Hold button to retrieve

the call.

3) If there are more than one call on hold, press the line keys to switch the current

account (The on hold calls are under different lines), or the Up/Down button to

highlight the call (The on hold calls are under the same lines), then press the

Resume hot key or Hold button to retrieve the call.

Note:

When you are under the call hold status, putting down the handset, the conversation

will go on over the speaker instead of hanging up the call.

Call Waiting

This call feature allows your phone to accept other incoming calls to the extension no

matter under which circumstances.

To enable/disable Call Waiting via Phone interface:

1) Press Menu->Features->Call Waiting hot keys.

2) Use the navigation keys or Disable/Enable hot key to active/inactive call waiting.

3) Use the navigation keys or Switch hot key to enable/disable the Play Tone option.

This option used to define whether to play ring tones when there is call incoming

during an active call.

4) Press Save hot keys to save the changes, or Back hot key to return to the previous

menu.

To enable/disable Call Waiting via Web interface:

Choose Phone->Features->Call Waiting to do the relating changes.

Call Transfer

You can customize your phone so that incoming calls are transferred directly to the third

party such as another extension, mobile phone number, etc. There are three ways to

transfer the call: Blind Transfer, Attended Transfer and Semi-Attend Transfer.

Enterprise IP Phone Using the Basic Call Functions

To Blind Transfer via phone interface:

A and B is on an conversation, A press TRAN Button or Tran hot key to put B on hold,

then A can dial the third telephone number C (or press Directory soft key to enter

the contact list, then choose a record) and press the Tran hot key to call out. A will

turn to the hold status, and the LCD will display as Transferred.

2) After the C answered it, or A press the Cancel hot key to complete the transfer.

3) A will be disconnected from the call. B can talk to C.

4) If C refused to answer the call, it will prompt A that the transfer operation is failed.

If the current mode is speaker, it will ring up; if the current mode is handset or

headset, it will play ring tones for every five seconds. Pressing any function keys to

exit the prompt interface. This function should be supported by server.

To Attended Transfer via phone interface:

1) A and B is on an conversation, A press TRAN Button or Tran hot key to put B on hold,

then A can dial the third telephone number C (or press Directory soft key to enter

the contact list, then choose a record) and press the OK or SEND button to call out.

2) After C answered it, A and C can have a private conversation without B hearing it,

then A press the Tran button to complete the transfer.

3) A will be disconnected from the call. B can talk to C.

To Semi-Attend Transfer via phone interface:

1) A and B is on an conversation, A press the TRAN button or Transfer hot key to put

B on hold, then A can dial a new number C (or press Directory soft key to enter the

contact list, then choose a record) and press the OK or SEND button to call out.

2) While C is ringing, A hang up or press the Tran hot key. Then A will turn to the hold

status, and the LCD will display as Transferred.

3) You will be disconnected from the call, when C pick up, B can talk to C.

Note:

Make sure that the SIP server you have registered supports this function.

3-way Conference

You can establish a three-party conference, during the conversation three phone

parties can communicate with each other.

To establish a conference:

1) Press the Conf hot key during an active call.

2) The first call is placed on hold. You will hear a dial tone. Dial the number to

conference in or press Directory soft key to enter the contact list, then choose a （

contact to conference in , then press the Send hot key. ）

3) When the call is answered, press the CONF button, the conference call will include

you and the other two parties.

Enterprise IP Phone Using the Basic Call Functions

4) During the conference, press the Split hot key to split the conference into two hold

lines, and press the Resume hot key to resume the chosen call respectively.

5) When you press the hold key, the conference will be on hold.

6) Hang up to disconnect all parties.

Network Conference

If you want to make a conference with more than three people, you can open the

function of network conference.

If you enabled this function, you can put the meeting conference on the server.

To enable network conference via web interface:

1) Choose Account->Account X->Advance->Conference Type, there is a pull-down

menu, choose network from the list.

2) Enter the Conference URI.

3) Press Confirm button to save the changes.

To establish a conference:

1) Press the Conf hot key during an active call.

2) Dial the number to conference in, then press the Send hot key

3) When the call is answered, press the CONF button.

4) After starting a three way conference, press Conf button to enter Conference

dialing interface and invite another party to participate in teleconference.

5) After starting conference, press Hold key to Hold local call without influencing

others in conference.

Enterprise IP Phone Using the Basic Call Functions

Message

The phone supports SMS (Short Messaging Service) and Voicemail, if you want to use

them, please make sure that your VoIP telephone system supports this functionalities

and your accounts’ message has been enabled.

Voicemail

Your voice mailbox messages, which are usually stored on a media server of your local

or hosted VoIP telephony system, can be accessed from your phone.

New voice messages can be indicated both acoustically and visually as described below:



The idle screen will indicate the new voice messages coming:



The MESSAGE button will be lighted.

Enterprise IP Phone Using the Basic Call Functions

change the input method.

2) (Optional) If multiple lines are configured on your phone, select from which line

messages are to be retrieved from the list using the navigation keys and Messages

appear first to last in sent order.

3) Press Send hot key, you are required to choose an account which is used to send

out the message and the number you want to send to.

4) Press Send hot key to send out the message, or Back hot key to return to the

previous menu.

To edit a new message via the Phone interface:

1) Press Menu->Messages->Text Message->New Message to enter.

2) Edit the new message; use the abc hot key to change the Input Method.

3) (Optional) If multiple lines are configured on your phone, select from which line

messages are to be retrieved from the list using the navigation keys and Messages

appear first to last in sent order.

4) Press Send hot key to send out the message, or Back hot key to return to the

previous menu.

To delete the message via the Phone interface:

1) After retrieving the specific message, press Delete hot key.

2) You are prompted to confirm the Delete, press Yes hot key to delete the message,

press No hot key to return to previous menu.

To edit the message via Web interface:

1) Choose Phone->SMS

2) Enter the account information, target phone number, message content.

3) Press Send button to send out the message, or Cancel button to cancel the

operation.

Note:

You can not perform the messaging via Web interface except edit Message.

Enterprise IP Phone Trouble Shooting

Using the Advanced Phone Functions

Account Setting

Please refer to the previous part “Configuration and Registration” for the basic Account

setting information. The following table lists the instruction of the field about the

advanced Account Setting.

Field Name Description

UDP Keep-alive

Message

Defines whether to active the phone UDP Keep-alive

mechanism. The default is Enabled.

UDP Keep-alive

Interval

This parameter specifies how often the phone will send a packet

to the SIP server. Default is 30 seconds.

refreshes its registration. The default interval is 3600 seconds.

Local SIP Port Local SIP port. The default value is 5060.

Local RTP Port Defines the local RTP port that the phone will listen and

transmit. The default value is 11780.

RPort The parameter allows you configuring the proxy to send

responses back to a particular address and port. The default is

disabled.

SIP Session Timer This document defines an extension to the Session Initiation

Protocol (SIP). This extension allows for a periodic refresh of

SIP sessions through a re-INVITE or UPDATE request. The

refresh allows both user agents and proxies to determine if the

SIP session is still active.

Period

This parameter could set the period of the subscription. The

default value is 3600.

DTMF Type Select the DTMF type.

You can only configure these settings via Web interface.

1) Choose Account.

2) Select the desired account.

3) Choose Advanced interface to do the relating settings.

You can consult your system administrator for more information.

Enterprise IP Phone Trouble Shooting

TLS

TLS(Transport Layer Security), an IETF standards track protocol(RFC 5246), was based

on the earlier SSL specifications developed by Netscape Corporation.

If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as

On), the IP phone UI will display the connecting and ring back interface. If the reception

also set the transport as TLS, then IP Phone UI will display the icon on both side.

Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose

the TLS option, and then click the Confirm button to save the change.

DNS-SRV

If the SIP server cannot be used, the phone will be connected on the server which is

available.

To set DNS-SRV via web interface:

Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose

the DNS-SRV option, and then click the Confirm button to save the change.

Enterprise IP Phone Trouble Shooting

VLAN Setting

VLAN is a group of hosts with a common set of requirements that communicate as if

they were attached to the Broadcast domain, regardless of their physical location. The

following table lists the instruction of the field about the VLAN Setting.

Field Name Description

QoS When the network capacity is insufficient, QoS could provide

priority to users by setting the value.

Local RTP Port Define the port for voice transmission.

WebServer Users can choose the WebServer type: Disable, HTTP, HTTPS, or

HTTPS & HTTP.

To configure VLAN settings via Phone interface:

1) Press Menu->Settings->Advanced Settings.

2) Enter the password required, scroll to Network option, then press Enter hot key,

select VLAN and press Enter hot key.

3) Choose WAN Port, press Enter hot key.

4) Set the VLAN Status, and input the VID Number, Priority.

Enterprise IP Phone Trouble Shooting

5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu.

6) Follow the same way to set the PC Port option.

To configure VLAN settings via Web interface:

Choose Network->Advanced to do the relating configuration. You can consult your

system administrator for more information.

HTTPS

This IP phone can support HTTPS (Hypertext Transfer Protocol over Secure Socket

Layer). Adding SSL layer under HTTP, in short, it is a security version of HTTP..

To configure HTTPS settings via Phone interface:

1) Press Menu->Settings->Advanced Settings.

2) Enter the password required, scroll to Network option, press Enter hot key, select

Webserver Type option, then press Enter hot key again.

3) Press the navigation keys or Switch hot key to choose the transmission mode.

4) Press Save hot key to save the settings, or Back hot key to return to Webserver

Type menu.

To configure HTTPS settings via Web interface:

Go to Network->Advanced, choose WebServer option, in the pull-down menu of Type

field, choose the transmission mode, and then click the Confirm button to save the

changes.

Enterprise IP Phone Trouble Shooting

Note:

For more details of the HTTPS, you can consult with your system administrator.

Maintenance Tasks

Administrator Mode

The phone allows two modes to configure the phone:



User Mode



Administrator Mode

Administrator mode grants unlimited access to the phone configuration on both Web

and Phone interface. User Mode is not able to access the settings on the Phone interface

such as: Accounts, Network, Reset to Factory, other phone settings.

Administrator/User Password

Administrator mode grants unlimited access to the phone configuration on both web

and phone user interface. The administrator/user password is used to access:

Enterprise IP Phone Trouble Shooting



Web interface.



the advanced settings of the phone such as Network, Account, Reset to Factory

Settings via the Phone interface.

The default administrator password is . Meanwhile the user name for Web admin

interface access is . admin

To change the administrator password via Phone interface:

1) Press Menu-> Settings-> Advanced Settings.

2) You are prompted to enter the required password, the default one is . admin

3) Scroll to Set Admin Password, press Enter hot key.

4) You are prompted to enter the old and new password, press abc hot key to change

the input method.

5) Press OK hot key to confirm the change, or Cancel hot key to return to the previous

menu.

To change the administrator password via Web interface:

Choose Security, enter the old and new password, choose Confirm button to save the

changes, or Cancel button to cancel the changes.

To logout via Web interface:

Choose Security->Password, click the Logout button.

Reboot

You should reboot the phone when you are challenged, e.g. after applying changes to

the phone configuration.

To reboot via Web interface:

1) Choose Upgrade->Basic.

2) Click Reboot button.

Note:

Please do not power off during reboot, or it will cause the flash memory error.

Reset to Factory

You should reset the phone only in this case: the phone configuration was changed and

the phone is not functioning anymore. To maintain the configuration of the phone, you

need your system administrator or service provider’s advice.

To reset to factory via phone interface:

1) Press the Menu->Settings->Advanced Settings->Enter.

2) You are prompted to enter the required password, the default one is . admin

3) Scroll to Reset to factory option, and press Enter hot key to enter the configuration

interface.

4) You are prompted to confirm the change, press OK hot key to reset to factory

Enterprise IP Phone Trouble Shooting

3) Click the Save hot key to save the changes.

Note:

1. Any power interruption during the following process will most likely lead to a flash

memory error. As a result the system cannot boot up anymore. The procedure can

be only conducted in Administrator Mode.

2. If the updating is failed, you can re-plug the power adaptor, and press the Speaker

key for 3 seconds, the IP phone will enter the account configuration interface. Users

can reconfigure the IP phone account information here, and then press the OK

button to save the changes.

3. The upgrade priority is PNP, Custom Option, URL by descending.

4. Users can also delete some configuration options by Auto-provision, for example,

to delete the admin password.

Decryption

This IP phone can support y000000000004.cfg and mac.cfg files encryption and

decryption for user authentication to realize

ecurity usage. If there are any encrypted

y000000000004.cfg or mac.cfg files on the server, users can open the webpage of your

IP phone. Go to Upgrade->Advanced, choose and fill in the Specified AES Key (for

y000000000004.cfg, should be 16 bit) and Per-phone AES Key (for mac.cfg, should be

16 bit) option, then click the Confirm button to decryption the files and upgrade to the

new version. Shown as below:

Enterprise IP Phone Trouble Shooting

Note:

You can ask your system administrator for the decrypt password.

Set AES Key via phone interface:

1) Go to Menu->Settings->Advanced Settings->Set AES Key.

2) Enter the Common AES and the MAC-oriented option.

3) Press the Save hot key to save the changes.

System Log Export

If there are any errors happened in your phone, you can export the system log and send

to your system administrator for diagnosis.

To export the System Log:

Enterprise IP Phone Trouble Shooting

Choose Upgrade->Advanced, select Export System Log, click Export button to export

the file to your local computer.

PCAP Trace Export

The PCAP Trace used to record the date transport of your IP phone. If there are any

errors happened in your phone, you can export the PCAP trace and send to your system

administrator for diagnosis.

To export the PCAP Trace:

Choose Upgrade->Advanced to enter, select PCAP Trace option, click Start button

began to Wireshark, and click Stop to stop Wireshark, and then click Export to export

the file to your local computer.

802.1X

IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It is

part of the IEEE 802.1 group of networking protocols. It provides an authentication

mechanism to devices wishing to attach to a LAN, either establishing a point-to-point

connection or preventing it if authentication fails. It is used for securing wireless 802.1X

access points and is based on the Extensible Authentication Protocol (EAP).

This IP phone can support 802.1X. For the details, please consult your system

administrator.

DSS keys Configuration

The phone has 10 DSS keys which are able to set up to 31 functions per key.

The following list shows the functions you can set on the DSS keys and provides a

description for each function. The default configuration for each key is N/A.



N/A



BLF



BLF List



Line Which displayed as SIP Trunk on the phone UI （）



Speed Dial



Intercom



Xml Browser



URL



Shared Line

Enterprise IP Phone Trouble Shooting

5) Press Confirm button to save the changes.

Please refer to “LED Instruction” for more details about the LED status in different

situation.

Note:

In the Web interface, you can also set the pickup number to active the pickup function.

For example, if you set the BLF number as 212, and the pickup number is *83, then

when there is an incoming call to 212, press the BLF key, it will call out the *83

automatically to pickup the incoming call on 212.

BLF List

BLF list is a function which can monitor the group status, it is not one to one monitoring,

but the information feedback from the sever to decide which BLF list will monitor

which account.

To set BLF List via web interface:

Choose Account->Advanced-> BLF List URI, enter the BLF List URI.

To assign the key as BLF:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, and choose BLF List

from the list.

2) In the "Line" field, select a line for which to apply this key.

3) Press Confirm button to save the changes.

Line

You can set these keys as line keys to active up to the three user accounts.

To assign the key as Line:

Choose Phone->DSS Key->Memory Key or Line Key, choose one of the link key you

want to make the assignment, there is a pull-down menu in the Type field, choose Line

from the list, press Confirm button to save the changes.

Speed Dial

You can configure the key as a simplified speed dial key. This key function allows you to

easily access the most frequently dialed numbers.

To assign the key as Speed Dial:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Speed Dial from the list.

Enterprise IP Phone Trouble Shooting

2) Enter the number you want to perform Speed Dial in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Intercom

You can configure the key for Intercom mode and is useful in an office environment as

a quick access to connect to the operator or the secretary.

To assign the key as Intercom:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Intercom from the list.

2) Enter the extension number you want to intercom in the Value field.

3) In the "Line" field, select a line for which to apply this key, the default one is Line 1.

4) Press Confirm button to save the changes.

Note:

Your VoIP PBX must support this feature. And make sure the Intercom Allow is enable.

URL Record

During the conversation, pressing the type of DSS key, and then follow the voice

prompts to achieve the call recording capability.

1) When you are on the conversation, pressing the DSS key to start the recording

process in the current Call.

2) Enable the recording function, the recording icon will be flashing for the ongoing

recording process.

3) Pressing the DSS key again to disable the recording function, and the flashing

recording icon will be disappeared simultaneously.

4) Follow the voice prompts to listen to the recording.

To assign a DSS key as URL Recorder:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

URL Recorder from the list.

2) Enter the condition code in the Value field.

3) Press Confirm button to save the changes.

Note:

During a conversation, press this type of DSS key to start the recording process; if the

other party hung up, your phone will turn to the idle status.

Enterprise IP Phone Trouble Shooting

Xml Browser

Xml browser is a simple browser function, which is based on xml language and

http/https service, users can use tools such as php, javascript, etc., accordance with

the established syntax, to generate server-side functions dynamically to meet the

needs of the user xml file, and then downloaded it to sip phone by http/https, so as to

realize a simple browser features. Using xml browser, customers can achieve the

personalized features, such as weather information, stock information, date of inquiry,

access to address book, google search, news browsing, playing music, configuration of

the terminal parameters and other functions.

To assign the key as Xml Browser:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Xml Browser from the list.

2) Enter the URL address you want to connect to in the Value field.

3) Press Confirm button to save the changes.

URL

If the key is configured as URL, then pressing this key, you can send HTTP requests to

a web server.

To assign the key as URL:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, and choose URL from

the list.

2) Enter the number you want to set as URL in the Value field.

3) Press Confirm button to save the changes.

Shared Line

The Shared Line Appearances (SLA, which is also named as BLA) feature allows

subscribers to share SIP lines and also provides status monitoring of the shared line.

When a user places an outgoing call using such an appearance, all members belonging

to that particular SLA group are notified of this usage and are blocked from using this

line appearance until the line goes back to idle state or when the call is placed on hold.

Similarly all members of the SLA group are notified of an incoming call and the call can

be picked up on a line appearance associated with the SLA extension.

To assign the key as Shared Line:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Shared Line

Enterprise IP Phone Trouble Shooting

from the list.

2) Enter the condition code in the Value field.

3) In the "Line" field, select a line for which to apply this key, the default one is Line 1.

4) Press Confirm button to save the changes.

Conference

You are allowed to configure the DSS key to be used as a conference key while

remaining in the current call. This key allows a user on a call to conference another

party while remaining in the conference.

To assign the key as Conference:

4) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Conference from the list.

5) Press Confirm button to save the changes.

Forward

If the key is configured as Forward key, press this key under the idle status, the IP

phone will turn to the forward page, and you can set the Forward to number, then when

there is any call to the extension number will be forwarded to the set number

automatically.

To assign the key as Forward:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Forward from the list.

2) Enter the extension number you want to forward to in the Extension field.

3) Press Confirm button to save the changes.

Transfer

You are able to configure the key as a transfer key to perform the

Blind/Attended/Semi-Attended Transfer.

To assign the key as Transfer:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Transfer from the list.

2) Enter the Number in the "Value" field, when you are on an conversation, press this

key, the phone will Blind transfer to the number. Or you can leave it black to set as

the transfer button.

3) Press Confirm button to save the changes

Enterprise IP Phone Trouble Shooting

Hold

The key can be configured as a hold key. You can use this key to hold and retrieve a call

during the conversation.

To assign the key as Hold:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Hold from the list.

2) Press Confirm button to save the changes.

DND

If the key is configured as DND key, you are allowed to active the DND function

immediately when you press it. Press it again to deactivate DND mode.

To assign the key as DND:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

DND from the list.

2) Press Confirm button to save the changes.

Redial

If the key is configured as Redial key, press this key under the idle status, it will enter

the Dialed Calls interface, then you can choose a special line to call out by pressing the

line keys.

To assign the key as Redial:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Redial from the list.

2) Press Confirm button to save the changes.

Call Return

When the key is configured as Call Return key you are allowed to dial out the last phone

call you received.

To assign the key as Call Return:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Call Return from the list.

2) Press Confirm button to save the changes.

Enterprise IP Phone Trouble Shooting

Pick Up

When you configure a Pick Up key, you specify the extension that you want to monitor.

Then, when the monitored extension receives a call, you can press this key to pick up

the incoming calls.

To assign the key as Pick Up:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Pick Up option from the list.

2) Enter the feature code (for example, input *78345, *78 is the feature code and the

345 is the extension number you want to pickup) in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Call Park

Call Park is a feature that allows a person to put a call on hold at one telephone set and

continue the conversation from any other telephone set.

The “call park” feature is activated by pressing a preprogrammed button or a special

sequence of buttons. When the conversation which is monitored was transferred to an

unused extension number, you can press this key to retrieve the call.

To assign the key as Call Park:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Call Park from the list.

2) Enter the number you want to park in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Group Listening

When the key is configured as Group Listening key, you are allowed to enable the

Speakerphone and Handset/Headset mode at the same time. It is suitable for the group

conversation which has more than one person at one side. You are able to speak and

listen using handset/headset; meanwhile the others nearby can listen using

speakerphone. You can get back to the previous mode by pressing the key again. (If the

current mode is handset or headset, users can press the speaker button to open or

close the group listening function)

To assign the key as Group Listening:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

Enterprise IP Phone Trouble Shooting

choose Group Listening from the list.

2) Press Confirm button to save the changes.

SMS

When the key is configured as SMS key you are allowed to access SMS quickly by

pressing this key.

To assign the key as SMS:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

SMS from the list.

2) Press Confirm button to save the changes.

Voice Mail

When the key is configured as Voicemail key you are allowed to access voicemail

quickly by pressing this key.

To assign the key as Voice Mail:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Voice Mail from the list.

2) Enter the number you want to set as the voice mail box in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

DTMF

You are allowed to send out the desired DTMF number during the conversation. The

number needs to be set in advance.

To assign the key as DTMF:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

DTMF from the list.

2) In the “Value” field, enter the specific number.

3) Press Confirm button to save the changes.

Public Hold

The key can be configured as a public hold key. During a conversation, all members

Enterprise IP Phone Trouble Shooting

belonging to that particular BLA group can use this key to hold or retrieve a call.

To assign the key as Public Hold:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Public Hold

from the list.

2) Press Confirm button to save the changes.

Private Hold

The key can be configured as a private hold key. During a conversation, all members

belonging to that particular BLA group can use this key to hold the call, but only the

initiator can retrieve the call.

To assign the key as Private Hold:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Private Hold

from the list.

2) Press Confirm button to save the changes.

XML PhoneBook

The keys can be configured as XML PhoneBook key. Then pressing this key under the

idle status, you can enter the XML PhoneBook interface.

To assign the key as XML PhoneBook:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

XML PhoneBook from the list.

2) In the Line field, choose a remote phone book to specify the record, so you must

configure the remote phone book at first.

3) Press Confirm button to save the changes.

Group Pick up

When you configure a Group Pick Up key, you specify the extension group that you want

to monitor. Then, when the monitored group receives a call, you can press this key to

pick up the incoming call. If the group receives multiple calls simultaneously, you will

pick up the specific one the server assigns to you.

To assign the key as Group Pick Up:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Group Pick Up option from the list.

Enterprise IP Phone Trouble Shooting

2) Enter the feature code (for example,*78) in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Paging

You can configure the key as Paging key. When you press this key, the phone will dial

the number out directly.

To assign the key as Paging:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Paging option from the list.

2) Enter the number you want to dial out directly in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Record

Call recording is a phone function to record the conversation in the process of dialogue.

Using this feature, please pay attention to the maximum recording time and frequency

in advance. Generally, it maybe a few minutes.

To assign the key as Record:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Record option from the list.

2) Press Confirm button to save the changes.

Hot Desking

Hot desking is regularly used in places where not all the employees are in the office at

the same time, or not in the office for very long at all, which means actual personal

offices would be often vacant, consuming valuable space and resources.

Hot desking is a phone feature that allows accounts to login or logout in an IP phone.

After a certain account landing, the corresponding configuration of the account will be

applied to the phone.

This IP phone can support two kinds of Hot desking: Base Mode and Advanced Mode.



Base Mode: Pressing the DSS key which is set to be Hot Desking when the phone is

idle to active the Base Mode. By this mode, it will clear all of the account records, then

set up an account and register for the first account.



Advanced Mode: By this mode, it will clear the first account information, then

connect the URL to download the Xml file and configure a new account.

Enterprise IP Phone Trouble Shooting

To assign the key as Hot Desking:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Hot Desking option from the list.

2) In the "Value" field, enter the URL address in the input field to active the advanced

mode. Or you can leave it black to active the base mode.

3) Press Confirm button to save the changes.

LDAP

If you want to use the LDAP function, you must configure the corresponding options in

the LDAP interface at first.

To assign the key as LDAP:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

LDAP from the list.

2) Press Confirm button to save the changes.

3) When you press this key under the idle, the phone will turn to the contact search

interface.

Prefix

When you set up the function of prefix, press this key, the phone will be ready to make

a new call, and show up the content which your set previously on the dail interface. And

you could enter other figure and call out

To assign the key as Prefix:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Prefix from the list, and enter the number you want to show up on the dial

interface in the Value field.

2) Press Confirm button to save the changes

Tone Settings

You can define the frequency and time period of all the following tones ：



Dial

Enterprise IP Phone Trouble Shooting



Ring Back



Busy



Congestion



Call Waiting



Dial Recall



Record



Info



Stutter



Message



Auto Answer

To edit the tone filed via Web interface:

1) Choose Phone->Tones.

2) Enter the frequency and time period(in ms) as the following format:

Frequency /Time Period (for example 400/200).

3) Press Confirm button to save the changes, Cancel to cancel the change.

Note:

1. Please contact your system administrator for more information about the

frequency and time period parameters. You can enter up to 8 groups for each tone.

2. If the frequency is set as 0, it means silence.

Voice

To edit the Voice filed via Web interface:

1 Choose Phone->Voice. ）

2 Set the following parameters shown in the table. ）

Parameter Description

Echo canceller Defines whether to enable the echo canceller.

VAD Voice activity detection (VAD), also known as speech activity

detection or speech detection, is a technique used in speech

processing in which the presence or absence of human speech is

detected.

CNG A comfort noise generator (CNG) is a program used to generate

background noise for voice communications during periods of

silence that occur during the course of conversation.

JITTER

BUFFER

It is a shared data area where voice packets can be collected,

stored, and sent to the voice processor in evenly.

Type To choose the type of JITTER BUFFER, adaptive or Fixed.

Delay To set the Min Delay, Max Delay and Normal Delay parameter.

Produkt Specifikationer

Mærke:	Tiptel
Kategori:	Telefon
Model:	IP 284

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