Table of Contents
Introduction.................................................................................................................................3
Audience..................................................................................................................................3
Changelog...............................................................................................................................3
1 MasterCard and Visa Programs...............................................................................................4
2 MasterCard Excessive Chargeback Programme......................................................................5
3 MasterCard Global Merchant Audit Program .........................................................................7
4 Visa Global Merchant Chargeback Monitoring Programme.....................................................9
5 Visa Global Merchant Fraud Performance Program...............................................................11
6 Visa Regional Merchant Fraud Performance Program...........................................................13
7 Possible solutions..................................................................................................................14
7.1 Monitoring chargeback levels........................................................................................14
7.2 Defending chargebacks..................................................................................................15
7.3 AVS – America & UK only................................................................................................15
7.4 3D Secure.......................................................................................................................15
7.5 Adyen Fraud settings.....................................................................................................16
8 Summary...............................................................................................................................18
2Copyright © Adyen B.V. 2012
