Alienware AW3423DW Manual
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Alienware AW3423DW Monitor
User’s Guide
Monitor Model: AW3423DW
Regulatory Model: AW3423DWb
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2022 - 11
Rev. A04
|3
Contents
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
HDMI preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Environmental characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Plug-and-Play capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 24
USB 3.2 Gen 1 (5 Gbps) upstream connector . . . . . . . . . . . . . . . . . . 24
USB 3.2 Gen 1 (5 Gbps) downstream connector. . . . . . . . . . . . . . . . 25
USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
QD-OLED monitor quality and pixel policy . . . . . . . . . . . . .26
Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Handling and moving your display . . . . . . . . . . . . . . . . . . . . .28
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4|
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 36
Attaching the VESA adapter (optional). . . . . . . . . . . . . . . . 38
Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turn on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the joystick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . 40
Accessing the Menu Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . .61
Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 62
Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . . 63
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing AWCC through Windows update . . . . . . . . . . . . 63
Installing AWCC from the Dell Support website . . . . . . . . 63
Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 64
Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Universal Serial Bus (USB) specific problems . . . . . . . . . . . 80
|5
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
FCC notices (U.S. only) and other regulatory
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
EU product database for energy label and product
information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6 | Safety instructions
Safety instructions
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is
fragile and can be damaged if dropped or hit sharply.
• Always be sure that your monitor is electrically rated to operate with the
AC power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions
can have an adverse effect on the liquid crystal of the display.
• Do not subject the monitor to severe vibration or high impact conditions.
For example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended
period of time.
• To avoid electric shock, do not attempt to remove any cover or touch the
inside of the monitor.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI) document.
About your monitor | 7
About your monitor
Package contents
Your monitor ships with the components shown in the following table. If any
component is missing, contact Dell technical support. For more information, see
Contact Dell.
NOTE: Some components may be optional and may not ship with your
monitor. Some features or media may not be available in certain countries.
Component image Component description
Display
Stand riser
Stand base
I/O cover
VESA adapter
8 | About your monitor
NOTE: Monitors shipped from October 2022 wi
ll include an Alienware
sticker instead of an Alienware welcome card.
Screw (M4) x 4
(for locking a purchased wall-
mount
kit or 3rd-party arm on
the VESA adapter)
Power cable (varies by country)
DisplayPort to DisplayPort 1.4
cable (1.8 meters)
Mini-DisplayPort to DisplayPort
1.4 cable (1.8 meters)
HDMI 2.0 cable (1.8 meters)
USB 3.2 Gen 1 (5 Gbps)
upstream cable (enables the
USB ports on the monitor,
1.8 meters)
Microfiber cloth
• Quick Start Guide
• Factory calibration report
• Safety, Environmental, and
Regulatory Information
• Alienware Sticker
About your monitor | 9
Product features
The Alienware AW3423DW is a Quantum Dot-Organic Light Emitting Diode
(QD-OLED) display that uses Oxide TFT as active element. The monitor features
include:
• 86.82 cm (34.18 in.) viewable area (measured diagonally). Resolution: Up
to 3440 x 1440 through DisplayPort and HDMI, with full-screen support or
lower resolutions, supporting a high refresh rate of 175
Hz.
• NVIDIA G-SYNC ULTIMATE certified monitor that delivers tear free,
stutter free and ultra-low latency gameplay.
• Color gamut of 149% sRGB and DCI-P3 99.3%.
• Tilt, swivel, and height adjustment capabilities.
• Removable stand and Video Electronics Standards Association (VESA)
mounting holes (100 mm x 100 mm) using VESA adapter for flexible
mounting solutions.
• Digital connectivity through 1 DisplayPort and 2 HDMI ports.
• The monitor is equipped with:
- One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type B upstream port
- One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream
charging port
- Three SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream
ports
• Plug-and-play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of setup and screen
optimization.
• AW3423DW offers a couple of preset modes for user's own preference,
including:
-Creator
- First-Person Shooter (FPS)
- Multiplayer Online Battle Arena/Real-Time Strategy (MOBA/RTS)
- Role-Playing Game (RPG)
- Racing (SPORTS)
- Three customizable game modes
In addition, key enhanced gaming features such as Timer, Frame Rate, and
Display Alignment are provided to help improve gamer's performance and
provide best-in game advantage.
• Security-lock slot.
10 | About your monitor
• Power consumption
< 0.5 W in Standby Mode.
• VESA DisplayHDR 400 True Black.
• Optimize eye comfort with a flicker-free
screen and low blue light feature.
• The Monitor uses Low Blue Light panel and is compliant with TÜV
Rheinland (Ha
rdware Solution) at factory reset or default setting. This built-
in low blue light solution reduces hazardous blue light emissions by
adjusting display parameters, without sacrificing true-to-life colors.
WARNING: The possible long-term effec
ts of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue, digital
eye strain, and so on. ComfortView Plus feature is designed to reduce the
amount of blue light emitted from the monitor to optimize eye comfort.
Identifying parts and controls
Front view
Label Description Use
1 Cable-management slot (on
the front side
of the stand)
To organize the cables neatly.
2 Power button (with LED
indi
cator)
To turn the monitor on or off.
Solid blue light indicates that the monitor
is turned
on and functioning normally.
Blinking white light indicates that the
monitor is in Standby Mode.
Label Description Use
1 Regulatory label Lists the regulatory approvals.
2 Cable-management clips (2) To organize the cables neatly.
3 Barcode, serial number, and
Servic
e Tag label
See this label if you need to contact
Dell for technical support. The Service
Tag is a unique alphanumeric identifier
that enables Dell service technicians to
identify the hardware components in
your monitor and access warranty
information.
4 Stand release button Releases the stand from the monitor.
5 Cable-management slot (at
th
e back of the stand)
To organize cables by routing them
through this slot.
6 I/O cover Protects the I/O ports.
12 | About your monitor
Rear and bottom view
Rear and bottom view without monitor stand
Label Description Use
1 Power connector Connect the power cable (shipped with your
monitor
).
2 Security-lock slot
(based on
Kensington
Security Slot)
Secure the monitor with a security lock
(security lock not included).
About your monitor | 13
3 Downlights When the monitor setup is complete, tap the
touch sens
or at the bottom of the display to
turn the downlights on or off.
NOTE: The factory setting is on, so the downlights are active
if the power cable is connected. To change the default
settings, see AlienFX Lighting.
NOTE: When Lighting Effects, such as Spectrum, Comet, or
Rainbow Cycle, is activated, the downlights are turned off.
Monitor state
Downlights status
When Lighting Effects is
deactivated
When Lighting Effects is
activated
On Enabled Disabled
No Signal Enabled Disabled
Standby Disabled Disabled
4 Joystick Use it to control the OSD menu. For more
information, see Operating the monitor.
Label Description Use
14 | About your monitor
5 SuperSpeed USB
5
Gbps (USB 3.2
Gen
1) Type-A
downstream port with
Power Charging
Connect to charge your USB device.
NOTE: To use this port, you must
connect the USB cable (shipped with
your monitor) to the USB-upstream
port on the monitor and to your
computer.
NOTE: To avoid signal interference,
when a wireless USB device has been
connected to a USB downstream port,
it is not recommended to connect any
other USB devices to the adjacent port.
6 Headphone port Connect the headphone or speakers.
WARNING: The possible long-term
effect of listening to audio at high
volume through the headphones may
cause damage to your hearing ability.
7, 9 SuperSpeed USB
5
Gbps (USB 3.2
Gen
1) Type-A
downstream port (3)
Connect your USB 3.2 Gen 1 (5 Gbps)
device.
NOTE: To use these ports, you must
connect the USB cable (shipped with
your monitor) to the USB-upstream
port on the monitor and to your
computer.
NOTE: To avoid signal interference,
when a wireless USB device is
connected to a USB downstream port,
it is not recommended to connect any
other USB devices to the adjacent port.
8 SuperSpeed USB
5
Gbps (USB 3.2
Gen
1) Type-B
upstream port
Connect the USB cable (shipped with your
monitor) to this port and your computer to
enable the USB ports on your monitor.
10 HDMI port (HDMI 1) Connect your computer with the HDMI
cable (one HDMI cable is shipped with your
monitor).
Label Description Use
About your monitor | 15
Monitor specifications
11 HDMI port (HDMI 2) Connect your computer with the HDMI
cable (one HDMI cable is shipped with your
monitor).
12 DisplayPort Connect your computer with one of the
following cables shipped with your monitor:
• DisplayPort-DisplayPort cable
• Mini-DisplayPort-DisplayPort cable
13 Line-out port Connect your speakers.
NOTE: This port does not support
headphones.
Description Value
Screen type Color Active Matrix
Panel technology QD OLED
Aspect ratio 21:9
Viewable image
Diagonal:
Width (active area)
Height (active area)
Total area
868.21 mm (34.18 in.)
800.10 mm (31.50 in.)
337.10 mm (13.27 in.)
269,713.71 mm
2
(418.01 in.
2
)
Pixel pitch 0.23 mm x 0.23 mm
Pixel per inch (PPI) 110
Viewing angle:
Vertical
Horizontal
178° (typical)
178° (typical)
Luminance output 250 cd/m² (typical)
1000 cd/m² (HDR peak)
Contrast ratio 1 million: 1 at (SDR) and (HDR)
Faceplate coating Anti reflection
Backlight OLED
Label Description Use
16 | About your monitor
Response time 0.1 ms gray-to-gray
Curvature 1800R (typical)
Color depth 1.07 billion colors (10 bit)
Color gamut 149% sRGB and DCI-P3 99.3%
Integrated devices • SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) hub
(with one USB 3.2 Gen
1 (5 Gbps) upstream port)
• 4 x SuperSpeed USB 5 Gbps (USB 3.2 Gen 1)
downstream port (including 1 port which supports
power-charging)
Connectivity • 1 x DisplayPort version 1.4 with HDCP 2.2 (rear)
• 2 x HDMI port version 2.0 with HDCP 2.2 (rear)
• 1 x USB 3.2 Gen 1 (5 Gbps) upstream port (rear)
• 4 x USB 3.2 Gen 1 (5 Gbps) downstream ports
(bottom: 2; rear: 2)
• 1 x headphone port (bottom)
• 1 x audio line-out port (rear)
Border width (edge of monitor to active area)
Top
Left/Right
Bottom
6.45 mm
10.99 mm/10.99 mm
20.60 mm
Adjustability
Height adjustable stand
Tilt
Swivel
Slant adjust
0 mm to 110 mm
-5° to 21°
-20° to 20°
-5° to 5°
NOTE: Do not mount or use this monitor in portrait (vertical) orientation
or inverse (180°) landscape mount as it may damage the monitor.
Security Security-lock slot (cable lock sold separately)
Description Value
About your monitor | 17
Resolution specifications
Horizontal scan range •DisplayPort 1.4: 31 kHz to 274 kHz (automatic)
• HDMI 2.0: 30 kHz to 150 kHz (automatic)
Vertical scan range • DisplayPort 1.4: 1 Hz to 175 Hz (aut
omatic)
• HDMI 2.0: 24 Hz to 120 Hz (automatic)
Maximum preset resolution • DisplayPort: 3440 x 1440 at 175 Hz
• HDMI: 3440 x 1440 at 100 Hz
Supported video modes
Video display capabilities (HDMI
and Displ
ayPort playback)
480p, 576p, 720p, 1080p, QHD
HDMI preset display modes
Description Value
Description Value
Display mode Horizontal
frequency
(k
Hz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync
polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.50 59.90 25.20 -/-
VESA,
800 x 600 37.90 60.30 40 +/+
VESA, 1024 x 768 48.40 60 65 -/-
640 x 480p 31.48 60 25.18 -/-
720 x 480p 31.50 60 27.03 -/-
720 x 576p 31.25 50 27 -/-
1280 x 720p at 50 Hz 37.50 50 74.25 +/+
1280 x 720p at 60 Hz 45 60 74.25 +/+
1920 x 1080p at 50 Hz 56.25 50 148.50 +/+
1920 x 1080p at 60 Hz 67.50 60 148.50 +/+
1920 x 1080p at 120 Hz 135 120 297 +/+
18 | About your monitor
DisplayPort preset display modes
Display mode Horizontal
frequency
(kH
z)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync
polarity
(Horizontal/
Vertical)
NOTE: This monitor supports NVIDIA G-SYNC ULTIMATE. For more
information about the graphic cards that support NVIDIA G-SYNC
ULTIMATE feature, see www.geforce.com.
NOTE: To get the full NVIDIA G-SYNC ULTIMATE functionalities and
experience, ensure that the monitor is directly connected to the HDMI
port or DisplayPort with direct output from NVIDIA graphics card on
your computer.
2560 x 1440 at 60 Hz
88.79 59.95 241.50 +/-
2560 x 1440 at 120 Hz 183 120 497.75 +/-
3440 x 1440 at 50 Hz 73.68 49.99 265.25 +/-
3440 x 1440 at 60 Hz 88.82 59.97 319.75 +/-
3440 x 1440 at 100 Hz 150.97 99.98 543.50 +/-
VESA, 640 x 480 31.50 59.90 25.20 -/-
V
ESA, 800 x 600 37.90 60.30 40 +/+
VESA, 1024 x 768 48.40 60 65 -/-
3440 x 1440 at 60 Hz 88.82 59.97 319.75 +/-
3440 x 1440 at 100 Hz 150.97 99.98 543.50 +/-
3440 x 1440 at 120 Hz 182.98 119.99 658.74 +/-
3440 x 1440 at 144 Hz 222.15 143.97 799.74 +/-
3440 x 1440 at 175 Hz 274.16 174.96 986.99 +/-
About your monitor | 19
Electrical specifications
Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each
di
fferential line, 100 Ω input impedance per differential
pair
AC input voltage/
frequency/current
100 VAC to 240 VAC/50 Hz or 60 Hz
+ 3 Hz/3 A
(typical)
Inrush current • 120 V: 40 A (maximum) at 0°C (cold start)
• 240 V: 80 A (maximum) at 0°C (cold start)
Power consumption • 0.3 W (Off mode)
1
• 0.5 W (Standby Mode)
1
• 42.3 W (On mode)
1
•200 W (Max.)
2
•47.6 W (P
on
)
3
•149.8 kWh (TEC)
3
1
As defined in EU 2019/2021 and EU 2019/2013.
2
Maximum brightness and contrast setting with maximum power loading on all
USB ports.
3
P
on
: Power consumption of On Mode measured with reference to Energy Star
test method.
TEC: Total Energy Consumption in kWh measured with reference to Energy
Star test method.
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such
information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy
or completeness is expressed or implied.
Description Value
20 | About your monitor
Physical characteristics
• Digital: HDMI, 19 pins
• Digital: DisplayPort, 20 pins
• Universal Serial Bus: USB, 9 pins
NOTE: Dell monitors are designed to work optimally
with the video
cables that are shipped with your monitor. As Dell does not have control
over different cable suppliers in the market, the type of material,
connector, and process used to manufacture these cables, Dell does not
guarantee video performance of cables that are not shipped with your
Dell monitor.
Height (extended) 525.57 mm (20.69 in.)
Height (compressed) 415.57 mm (16.36 in.)
Width 815.25 mm (32.10 in.)
Depth 305.71 mm (12.04 in.)
Height 364.15 mm (14.34 in.)
Width 815.25 mm (32.10 in.)
Depth 137.11 mm (5.40 in.)
Height (extended) 411.81 mm (16.21 in.)
Height (compressed) 382.13 mm (15.04 in.)
Width 430.72 mm (16.96 in.)
Depth 305.71 mm (12.04 in.)
Weight with packaging 15.90 kg (35.05 lb)
Weight with stand assembly
a
nd cables
10.37 kg (22.86 lb)
Weight without stand assembly
(For
wall mount or VESA mount
considerations - no cables)
6.92 kg (15.26 lb)
Weight of stand assembly 2.96 kg (6.53 lb)
Description Value
Sign
al cable type
Dimensions (with stand):
Dimensions (without stand):
Stand dimensions:
Weight:
About your monitor | 21
Environmental characteristics
• RoHS-compliant
• Arsenic-free glass and mercury-free for the panel only
Operating 0°C to 40°C (32°F to 104°F)
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)
• Shipping: -20°C to 60°C (-4°F to 140°F)
Operating 10% to 80% (non-condensing)
Non-operating • Storage: 10% to 90% (non-condensing)
• Shipping: 10% to 90% (non-condensing)
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
•684 BTU/hour (maximum)
• 144.67 BTU/hour (
typical)
Description Value
Complian
t standards
Temperature:
Humidity:
Altitude:
Thermal dissipation
22 | About your monitor
Pin assignments
DisplayPort connector
Pin number 20-pin side of the connected signal cable
1ML3 (n)
2GND
3ML3 (p)
4ML2 (n)
5GND
6ML2 (p)
7ML1 (n)
8GND
9ML1 (p)
10 ML0 (n)
11 GND
12 ML0 (p)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR
20 +3.3 V DP_PWR
24 | About your monitor
Universal Serial Bus (USB) interface
This section provides information about the USB ports that are available on the
monitor.
NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1)
compatible.
*Up to 2 A on USB downstream port (with battery icon) with battery charging
version-compliant devices or normal USB devices.
USB 3.2 Gen 1 (5 Gbps) upstream connector
Transfer speed Data rate Power consumption*
Super-Speed 5 Gbps 4.5 W (maximum each port)
High speed 480 Mbps 4.5 W (maximum each port)
Full speed 12 Mbps 4.5 W (maximum each port)
Pin number 9-pin side of the connector
1VCC
2D-
3D+
4GND
5 SSTX-
6 SSTX+
7GND
8 SSRX-
9 SSRX+
About your monitor | 25
USB 3.2 Gen 1 (5 Gbps) downstream connector
USB ports
1 x upstream rear
2 x downstream rear
2 x downstream bottom
Power charging port - the port with
icon; supports up to 2 A fast-
charging capability if the device is BC1.2 compatible.
NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) functionality requires a
SuperSpeed USB 5 Gbps (USB 3.2 Gen 1)-capable computer.
NOTE: The USB ports on the monitor work only when the monitor is
turned on or in Standby mode. If you turn off the monitor and then turn it
on, the attached devices may take a few seconds to resume normal
functionality.
Pin number 9-pin side of the connector
1V
CC
2D-
3D+
4GND
5SSRX-
6SSRX+
7GND
8SSTX-
9SSTX+
Port Location
26 | About your monitor
QD-OLED monitor quality and pixel policy
During the QD-OLED monitor manufacturing process, it is not uncommon for
one or more pixels to become fixed in an unchanging state, which are hard to
see and do not affect the display quality or usability. For more information about
Dell Monitor Quality and Pixel Policy, see
www.dell.com/pixelguidelines.
Ergonomics
CAUTION: Improper or prolonged usage of keyboard may result in
injury.
CAUTION: Viewing the monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following guidelines when setting up
and using your computer workstation:
• Position your computer so that the monitor and keyboard are directly in
front of you as you work. Special shelves are commercially available to help
you correctly position your keyboard.
• To reduce the risk of eye strain and neck/arm/back/shoulder pain from
using the monitor for long periods of time, we suggest you to:
1. Set the distance of the screen between 20 to 28 in. (50 - 70 cm) from
your eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after
prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet
away for at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders
during the breaks.
• Ensure that the monitor screen is at eye level or slightly lower when you are
sitting in front of the monitor.
• Adjust the tilt of the monitor, its contrast, and brightness settings.
• Adjust the ambient lighting around you (such as overhead lights, desk
lamps, and the curtains or blinds on nearby windows) to minimize
reflections and glare on the monitor screen.
• Use a chair that provides good lower-back support.
• Keep your forearms horizontal with your wrists in a neutral, comfortable
position while using the keyboard or mouse.
• Always leave space to rest your hands while using the keyboard or mouse.
About your monitor | 27
• Let your upper arms rest naturally on both sides.
• Ensure that your feet are resting flat on the floor.
• When sitting, make sure that the weight of your legs is on your feet and not
on
the front portion of your seat. Adjust your chair's height or use a footrest
if necessary to maintain a proper posture.
• Vary your work activities. Try to organize your work so that you do not have
to si
t and work for extended periods of time. Try to stand or get up and
walk around at regular intervals.
• Keep the area under your desk clear of obstructi
ons and cables or power
cords that may interfere with comfortable seating or present a potential trip
hazard.
Monitor screen at or
below eye level
Monitor and
keyboard
positioned
directly in front
of the user
Feet flat on
the floor
Wrists relaxed
and flat
About your monitor | 29
• When lifting or moving the monitor, do not turn the monitor upside down
while holding the stand base or stand riser. This may result in accidental
damage to the monitor or cause personal injury.
Maintenance guidelines
Cleaning your monitor
WARNING: Using improper methods when cleaning the
monitor can
result in a physical damage to the screen or the body of your Dell monitor.
CAUTION: Read and follow the Safety instructions before cleaning the
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions
in the list below when unpacking,
cleaning, or handling your monitor:
• To clean the Dell monitor screen, lightl
y dampen a soft, clean cloth with
water. If possible, use a special screen-cleaning tissue or solution suitable
for the Dell Monitor screen.
• Using available dry cloth, gently wipe the
film surface in one direction at a
time to remove stain and dust.
CAUTION: Do not use detergents or other chemicals such as benzene,
thinner, ammonia, abrasive cleaners, or compressed air.
30 | About your monitor
CAUTION: Using chemicals for cleaning may cause changes in the
appearance of the monitor, such as color fading, milky film on the monitor,
deformation, uneven dark shade, and peeling of screen area.
WARNING: Do not spray the cleaning solution or even water directly on
the monitor surface. Doing so will allow liquids to accumulate at the
bottom of the display panel and corrode the electronics resulting in
permanent damage. Instead, apply the cleaning solution or water to a soft
cloth and then clean the monitor.
NOTE: Monitor damage due to improper cleaning methods and the use of
benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air,
detergent of any kind will lead to a Customer Induced Damage (CID).
CID is not covered under the standard Dell warranty.
• If you notice white powder when you unpack your monitor, wipe it off with
a cloth.
• Handle your monitor with care as a darker-colored monitor may get
scratched and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
Cleaner
Do use • Filtered or distilled water
• Neutral or alkali detergent (for example, dish soap) with water
• LCD/LED screen cleaner (without Acetone)
Don’t use
• Toluene/Acetone/Solvent
• Common glass cleaner
• Household cleaning products
• Abrasive cleaning solution
• Cleaner containing hydrogen peroxide
Setting up the monitor | 31
Setting up the monitor
Attaching the stand
NOTE: The stand is not factory-installed.
NOTE: The following instructions are only applicable for the stand that
was shipped with your monitor. If you are attaching a stand that you
purchased from any other source, follow the setup instructions that were
included with the stand.
CAUTION: The following steps are important
to protect your curved
screen. Follow the instructions to complete the installation.
1. Re
move the stand riser, stand base, I/O cover, and VESA adapter from the
packaging cushion.
NOTE: The graphics are used for illustration purposes only. The
appearance of the package cushion may vary.
2. Al
ign and place the stand riser on the stand base.
3. Op
en the screw handle at the bottom of the stand base and turn it
clockwise to secure the stand assembly.
4. C
lose the screw handle.
32 | Setting up the monitor
5. Open the protective cover on the monitor to access the VESA slot on the
display back cover.
6. C
arefully insert the tabs on the stand riser into the slots on the display back
cover and lower the stand assembly to snap it into place.
7. Route the power cable through the cable-management slot on the stand
and then through the cable-management clip behind the display.
8. C
onnect the power cable to the monitor.
Setting up the monitor | 33
9. Rout
e the required cables through the cable-management slot on the
stand, such as HDMI cable, DisplayPort cable, USB 3.2 Gen 1 (5 Gbps)
u
pstream and downstream cables, and so on.
NOTE: The USB 3.2 Gen 1 (5 Gbps) cables are not shipped with your
display and sold separately.
10.Connect
the required cables to the monitor.
NOTE: Dell monitors are designed to work optimally with the Dell-
supplied cables inside the box. Dell does not guarantee the video quality
and performance when using non-Dell cables.
NOTE: Route each cable neatly so that the cables are organized before
the I/O cover is attached.
CAUTION: Do not plug the power cable into the wall outlet or
turn on the
monitor until you are instructed to do so.
NOTE: If you want to secure your monitor
to a table using the Kensington
lock, connect the Kensington lock cable to the security-lock slot at this
step. For more information about using the Kensington lock (sold
separately), see the documentation that is shipped with the lock. The
following image is for illustration purposes only. The appearance of the
lock may vary.
34 | Setting up the monitor
11. Hold the stand riser and lift the monitor carefully, then place it on a flat
surface.
CAUTION: Hold the stand riser firmly when lifting the monitor
to avoid
any accidental damage.
12. Lift the protective cover from the monitor.
13. Slide
the tabs on the I/O cover into the slots on the display back cover until
it snaps into place.
NOTE: Ensure that all cables pass through the I/O cover and cable-
management slot on the stand riser.
Setting up the monitor | 35
Connecting the computer
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
NOTE: Do not connect all cables to the computer at
the same time.
NOTE: The images are for illustration purposes only. The appearance of
the computer may vary.
To connect your monitor to the computer:
1. Connect the other end of the DisplayPort cable (or Mini-DisplayPort to
DisplayPort) or HDMI cable to your computer.
2. Connect
the other end of the USB 3.2 Gen 1 upstream cable to an
appropriate USB 3.2 Gen 1 port on your computer.
3. C
onnect the USB peripherals to the SuperSpeed USB 5 Gbps (USB 3.2
Gen 1) downstream ports at the bottom of the monitor.
4. Pl
ug the power cables for your computer and monitor into a wall outlet.
5. Tur
n on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not
di
splay an image, see Common problems.
36 | Setting up the monitor
Removing the monitor stand
NOTE: To prevent scratches on the display when removing the stand,
ensure that the monitor is placed on a soft, clean surface.
NOTE: The following instructions are applicable only for removing the
stand that was shipped with your monitor. If you are removing a stand
that you purchased from any other source, follow the setup instructions
that were included with the stand.
To remove the stand:
1. Tur
n off the monitor.
2. Disconnect the cabl
es from the computer.
3. Plac
e the monitor on a soft cloth or cushion.
4. C
arefully slide and remove the I/O cover from the monitor.
5. Disconnect the cables from the monitor and slide them out through the
cable-management slot on the stand riser.
Setting up the monitor | 37
6. Press and hold the stand release button.
7. Li
ft the stand up and away from the monitor.
38 | Setting up the monitor
Attaching the VESA adapter (optional)
By installing the supplied VESA adapter onto the back of the display, you can
attach a wall-mount kit or 3rd-party arm (sold separately) to the monitor.
NOTE: The wall-mount kit or 3rd-party arm is not shipped with this
monitor.
1. Plac
e the monitor panel on a soft cloth or cushion on a stable flat surface.
2. Remove
the monitor stand. (See Removing the monitor stand.)
3. At
tach the supplied VESA adapter to the monitor.
a. Ins
ert the tabs on the VESA adapter into the slots on the display back
cover.
b. Lowe
r the VESA adapter to snap it into place.
4. Using a Phillips crosshead screwdriver, tighten the wall mounting kit
(100 mm x 100 mm) to the VESA adapter with four screws (M4 x 10 mm,
s
hipped with the monitor).
5. Mount the monitor on the wall by following the instructions that come with
the purchased wall-mount kit/3rd-party arm.
NOTE: For use only with UL-listed wall mount bracket with minimum
weight or load bearing capacity of 27.68 kg.
Operating the monitor | 39
Operating the monitor
Turn on the monitor
Press the power button to turn on the monitor.
Using the joystick
Use the joystick at the bottom of the monitor to make On-Screen Display (OSD)
adjustments.
1. Press the joystick to launch the Menu Launcher.
2. Move
the joystick forward/backward/left/right to toggle through options.
3. Press
the joystick again to confirm the settings and exit.
Joystick Description
• When the OSD menu is on, press the joystick to confirm the
selection or save the settings.
• When the OSD menu is off, press the
joystick to launch the
Menu Launcher. See Accessing the Menu Launcher.
40 | Operating the monitor
Using the On-Screen Display (OSD) menu
Accessing the Menu Launcher
When you move or press the joystick, the
Menu Launcher appears at the bottom
center of the screen, allowing you to access the OSD menu and shortcut
functions.
To select a function, move the joystick.
The following table describes the Menu Launcher functions:
• For 2-way (right and left) directional
navigation.
• Move right to enter the submenu.
• Move left to exit from the current menu.
• Increases (right) or decreases (left) the parameters of selected
menu item.
• For 2-way (forward and backward) directional navigation.
• Toggles through the menu items.
• Increases (forward; away from you) or decreases
(backward;
towards you) the parameters of selected menu item.
Label Icon Description
1
Menu
To launch the OSD main menu. See Accessing
the menu system.
Joystick Description
42 | Operating the monitor
Accessing the menu system
After you change the settings, press the joystick to save the changes before
p
roceeding to another menu or exit the OSD menu.
NOTE: To exit the current menu item and return to the previous menu,
follow the direction icon displayed at the bottom-right corner of the OSD.
Icon Menu and
submenus
Description
Game Use this menu to personalize your visual gameplay
experience.
Preset Modes Allows you to choose from the list of preset color
modes.
• Standard*: Loads the monitor's default color
settings. This is the default preset mode. (* means
DisplayHDR-compliant)
44 | Operating the monitor
Game Enhance
Mode
The feature offers three available functions to enhance
your game
play experience.
• Off: Select to disable the functions under Game
Enhance Mode.
• Timer:
Allows you to disable or enable the timer at
the upper left corner of the display. The timer shows
the time elapsed since the game starts. Select an
option from the time-interval list to keep you aware
of the remaining time.
• Fr
ame Rate: Select to display the current frames per
second when playing games. The higher the rate, the
smoother the motion appears.
• Display Alignm
ent: Select to help ensure the
perfect alignment of the video contents from
multiple displays. Pressing the joystick again will exit
the Display Alignment mode.
Icon Menu and
submenus
Descriptio
n
Operating the monitor | 45
Dark Stabilizer The feature improves the visibility in the dark
gaming
scenarios. The higher the value (between 0 to 3), the
better visibility in dark area of the display image.
HDR Mode Allows you to set the HDR mode to HDR 400 True
Black or HDR Peak 1000. Press the joystick to confirm
the selection.
Reset Game Resets all settings under the Ga
me menu to the factory
defaults.
Icon Menu and
sub
menus
Description
46 | Operating the monitor
Brightness/
Contrast
Use this menu to activate Brightness/Contrast
adjustment.
Brightness Brightness adjusts the luminance of the backlight.
Move the joystick to adjust the brightness level
(m
inimum 0/maximum 100).
Contrast Adjust Brightness firs
t, and then adjust Contrast only if
further adjustment is necessary.
Move the joystick to adjust the c
ontrast level (minimum
0/maximum 100).
The Contrast feature
adjusts the degree of difference
between darkness and lightness on the monitor screen.
Icon Menu and
submenus
Descriptio
n
Operating the monitor | 47
Input Source Use this menu to select between the different video
si
gnals that may be connected to your monitor.
DP Select the DP input when you are using the
DisplayPort (DP) connector. Press the joystick to
confirm the selection.
HDMI 1 Select the HDM
I 1 or HDMI 2 input when you are
using the HDMI connector. Press the joystick to confirm
the selection.
HDMI 2
Auto Select Automatically scans for avail
able input sources. Press
the joystick to confirm the selection.
Icon Menu and
sub
menus
Description
48 | Operating the monitor
AlienFX
Li
ghting
Adjusts the LED light settings for the Alienware logo,
ring strip, downlights, and Power button.
Before making any adjustments, select any or all of
these four zones from the submenus. The following
illustrations indicate the lighting zones.
Icon Menu and
submenus
Description
Operating the monitor | 49
All Zones To specify an LED lighting color for the selected zone,
select
On, move the joystick to highlight Custom
Color, and press the joystick to enter its submenu.
Then move the joystick to make a selection from the list
of 20 available colors.
Zone 1: Logo
Zone 2: Ring
Zone 3:
Downlights
Zone 4: Power
Bu
tton
Icon Menu and
sub
menus
Description
50 | Operating the monitor
The following table depicts the color number and the
RGB c
odes used for the 20 LED colors.
1 000
2 28 0 178
3 51 0 178
4 178 0 178
5 167 16 113
6 178 0 50
7 178 0 0
8 178 38 0
9 178 63 0
10 178 105 0
11 119 178 0
12 69 178 0
13 40 178 0
14 0 178 0
15 0 178 9
16 0 178 24
17 0 173 121
18 085165
19 0 43 178
20 0 0 178
No.
R
G
B
To turn off the light for All Zones/Zone 1/Zone 2/
Zone 3, se
lect Off.
For Zone 4, you may specif
y to turn off the light when
the monitor is in on or standby mode.
NOTE: These functions are disabled when
Spectrum, Comet, or Rainbow Cycle (under
Lighting Effects) is activated.
Icon Menu and
submenus
Descriptio
n
Operating the monitor | 51
Custom It is a read-only menu. When you use Custom Color
or/and Lighting Effects to
make LED lighting
adjustments, this menu status shows Off; when you
make the LED lighting adjustments through AlienFX
application, the status shows On.
Lighting
Effects
The default setting is Of
f. You can choose a lighting
effect for the LED lights from the provided options.
• Spectrum: Select to make AlienFX lights of four
zones glow and change colors in the sequence of
the color spectrum: red, orange, yellow, green, blue,
indigo, and violet.
• Co
met: Select to let the LED lights glow like the
shimmering comet. Move the joystick to highlight
Custom Color, and press the joystick to enter its
submenu. Then move the joystick to make a selection
from the list of 20 available colors.
• Rainbow Cycle: Select
to deliver the rainbow effect
with the LED lights.
NOTE: When any of the above options is
selected, those functions under AlienFX Lighting
(except Reset AlienFX Lighting) will be turned
off.
Reset AlienFX
Lig
hting
Resets all settings under the AlienFX Lighting menu to
the factory defaults.
Icon Menu and
sub
menus
Description
Operating the monitor | 53
Menu Use this menu to adjust the settings of the OSD, such
as,
the languages of the OSD, the amount of time the
menu remains on screen, and so on.
Language Sets the OSD display to one of the eight languages:
English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or Japanese.
Transparency Move the joystick to chang
e the menu transparency
(minimum 0/maximum 100).
Timer Sets the length of time for the OSD to remain active
after your la
st operation with the joystick.
Move the joystick to adjust the slider in 1 second
incremen
t, from 5 to 60 seconds.
Reset Menu Resets all settings under the Menu
menu to the factory
defaults.
Icon Menu and
sub
menus
Description
54 | Operating the monitor
Personalize
Shortcut Key 1 Allows you to choose a feature from Preset Modes,
Game Enhance Mode, Dark Stabilizer, Brightness/
Contrast, Input Source, or Volume and set it as a
shortcut key. Press the joystick to confirm the selection.
Shortcut Key 2
Shortcut Key 3
Shortcut Key 4
Shortcut Key 5
Reset
Personali
zation
Resets all settings under the Personalize menu to the
factory defaults.
Others
Display Info Displays the monitor's current settings.
Firmware Displays the firmware version of your monitor.
Service Tag Displays the Service Tag of your monitor. The Service
T
ag is a unique alphanumeric identifier that is required
when you contact Dell technical support, access
warranty information, search for latest drivers on Dell
support website and so on.
Icon Menu and
submenus
Descriptio
n
Operating the monitor | 55
Ambient Light
Sensor
When you set it to On, t
he monitor automatically
adjusts the brightness of the display based on ambient
light conditions. The default setting is Off.
NOTE: When HDR content is displayed, this
option is disabled.
Eco Mode When the computer goes into standby mode, the Eco
Mode
enables the monitor to go into Standby mode as
well. The default setting is On. Selecting Off may
prevent the monitor from going into Standby mode.
NOTE: Pressing the joystick may wake up the
monitor after it goes into Standby mode.
OLED Panel
Maintenance
The feature prevents the screen from image retention
by offering these functions:
• Pixe
l Refresh: To reduce temporary image retention
on the screen, you can manually activate this function
after using the monitor for a couple of hours.
Alternatively, the function will be activated
automatically when you have used the monitor for 4
hours/20 hours. The process takes approximately 6
to 8 minutes to complete.
NOTE: The power LED indicator blinks slowly in
green during the refresh process.
NOTE: If the accumulated usage time exceeds 4
hours, Pixel Refresh will be activated
automatically when the monitor goes into
Standby mode.
Icon Menu and
sub
menus
Description
56 | Operating the monitor
OLED Panel
Maintenance
• Panel Refr
esh: To prevent permanent image
retention caused by static content when you use the
monitor for 1500 hours, you can manually activate
this function to refresh the pixels. Alternatively, the
function will be activated automatically when the
accumulated usage time exceeds the factory default
setting (1500 hours). The process takes
approximately an hour to complete.
NOTE: The power LED indicator blinks slowly in
red during the refresh process.
NOTE: To obtain a better performance of Panel
Refresh, activate the function within a
temperature range of 0°C to 45°C.
• Auto W
arning Message: To automatically provide
the warning messages as reminders whenever the
accumulated usage time exceeds the factory default
settings. The default setting is On. If you select Off,
the warning message will not appear, yet the
calculation of accumulated usage hours continues.
NOTE: If Auto Warning Message is set to Off
and the accumulated usage time exceeds 4 hours,
Pixel Refresh will be activated automatically
when you press the power button of the monitor
or the monitor goes into Standby mode.
NOTE: This option is available only in the latest
firmware version (A01).
Factory Reset Resets all OSD settings to the factory defaults.
Icon Menu and
submenus
Descriptio
n
Operating the monitor | 57
OSD warning message
When you adjust the Brightn
ess level above the default level for the first time,
the following message appears:
NOTE: If you select Yes, the message will not appear the next time you
changes the Brightness setting.
When you change the default setting of pow
er saving features for the first time,
such as Eco Mode or Preset Modes, the following message appears:
NOTE: If you select Yes for either of the features mentioned above, the
message will not appear the next time you change the settings of these
features. When you perform a factory reset, the message will appear
again.
When the monitor goes into Standby mode, the
following message appears:
When Eco Mode is On
When Eco Mode is Off
58 | Operating the monitor
Activate the computer and wake up the
monitor to gain access to the OSD.
When Pi
xel Refresh is selected, the following message appears:
Once you select Yes, the monitor will be turned off and the refresh process will
run automatically. The process takes approximately 6 to 8 minutes to complete.
When the monitor is turned on after four hours of cumulative usage, the Pix
el
Refresh function runs automatically and notifies you with the following message:
Select Yes, and the refresh process will run automatically after the monitor is
turned off. The process takes approximately 6 to 8 minutes to complete.
Operating the monitor | 59
When the monitor is turned on after twenty hours of cumulative usage, the Pi
xel
Refresh function runs automatically and notifies you with the following message:
Select Yes, and the refresh process will run automatically after the monitor is
turned off. The process takes approximately 6 to 8 minutes to complete.
When Panel Ref
resh is selected or the cumulative usage time of the monitor is
more than 1500 hours, the following message appears:
Select Proceed, and the refresh process will run automatically. The process takes
approximately an hour to complete.
60 | Operating the monitor
If you press the power button during the process of running Pix
el Refresh or
Panel Refresh, the following message appears:
When you set Auto Warning Message to Off, the following message appears:
When Factory Reset is selected, the following message appears:
See Troubleshooting for more information.
62 | Operating the monitor
Using the tilt, swivel, and vertical extension
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the setup instructions
that were included with the stand.
Tilt and swivel extensions
With the stand attached to the monitor, you can tilt and swivel the monitor for
t
he most comfortable viewing angle.
NOTE: The stand is not factory-installed.
NOTE: The slant angle of this monitor is between -5° and +5°, not
allowing for pivot movements.
Vertical extension
NOTE: The stand extends vertically up to 110 mm. The following figure
illustrates how to extend the stand vertically.
Using AlienFX application | 63
Using AlienFX application
You can configure the LED lighting effects across multiple distinct zones on your
Alienware monitor through AlienFX in Alienware Command Center (AWCC).
NOTE: If you have an Alienware Gaming Desktop or Laptop, you can
directly access AWCC to control the lightings.
NOTE: For more information, see Alienware Command Center Online
Help.
Prerequisites
Before installing the AWCC on a non-Alienware system:
• Ensure that the OS of your computer is Windows 10 R3 or later.
• Ensure your Internet connection is active.
• Ensure that the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is
connected to both the Alienware monitor and the computer.
Installing AWCC through Windows update
1. The AWCC application is downloaded and will be automatically installed.
The installation takes a few minutes to complete.
2. Navigate to the program folder to ensure that the installation is successful.
Alternatively, you can find the AWCC application in the Start menu.
3. Launch AWCC and perform the following steps to download the additional
software components:
•In the Settings window, click Windows Update, and then click Check
for updates to check the Alienware driver update progress.
• If the driver update is not responding in your computer, install AWCC
from the Dell Support website.
Installing AWCC from the Dell Support website
1. Enter AW3423DW in the query field at www.dell.com/support/drivers,
and download the latest version of the following items:
• Alienware Command Center Application
• Alienware Gaming Monitor Communication Driver
2. Navigate to the folder in which you saved the setup files.
3. Double-click the setup file and follow the on-screen instructions to
complete the installation.
64 | Using AlienFX application
Navigating the AlienFX window
With the Alienware Command Center, AlienFX enables you to control the LED
lighting colors and transition effects for your Alienware monitor.
In the AWCC home screen, click FX in the
top menu bar to access the home
screen of AlienFX.
The following table describes the functions and features on the home screen:
Callout Function Description
A CREATE NEW
THEME...
Click
and then enter a name in the text box to
add a theme.
B Edit controls • EDIT: Provides options
for you to customize
lighting settings for your theme.
• GO DI
M: Makes the light dimmer.
• GO DA
RK: Turns off the light.
C Theme components You can use these components (LIGHTING,
MACROS, SETTINGS) t
o make the selected
theme as an active theme.
D THEMES li
st Displays the themes in list view or grid view.
E Background
controls
Adjusts the background animation effects.
F Help Click to access the AWCC Online Help.
G Window controls You can use the buttons to minimize, maximize, or
restore the size
of the window. When
is
selected, the application will close.
66 | Using AlienFX application
Creating a theme
To create a theme with your preferred lighting settings:
1. Launch AW
CC.
2. Cl
ick FX in the top menu bar to access the home screen of AlienFX.
3. In the top-left
corner of the window, click to create a new theme.
4. In the
CREATE NEW THEME text box, type the theme name.
5. Sp
ecify the lighting zone(s) for which you want to make lighting
adjustments by:
• selecting the zone check box(es) above the live preview area, or
•
clicking the numbered callout on the image of monitor
6. In the LIGHTING p
anel, select your preferred lighting effects from the
drop-down list. See Setting lighting effects for details.
NOTE: Some effects are available for All Zones only, such as Spectrum,
Static Default Blue, Rainbow Cycle, Blink, Comet, Breathing RGB, and
Racing.
7. Repeat step 5 and step 6 to make more configuration options available to
your preference.
8. Wh
en done, click SAVE THEME. A toast notification appears in the right-
bottom corner of the screen.
K Live preview The lighting zones are with numbered callouts.
You may select a single zone by clicking the
number on the image. When you make lighting
adjustments, the preview of the monitor displays
the new effects simultaneously.
L Thumbnails Displays the thumbnails of the Alienware monitors
conne
cted to your computer. The image
displayed in the live preview area is selected from
this thumbnail list.
Callout Function Description
Using AlienFX application | 67
Setting lighting effects
The LIGHTING panel provides various lighting effects. You may click Effect to
open a drop-down menu with available options.
NOTE: The options displayed may vary depending on the lighting zone(s)
you specified.
The following table provides an
overview of different options:
Morph Description
The effect changes the light color into another
through a seamless transition.
To adjust the morph:
1. Pick a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.
NOTE: To change the color, use the up and
down arrow buttons beside the R/G/B boxes
to edit the color codes.
2. To add the selected color to the list of YOUR
COLORS for quick access in the future, click
. At most 12 colors can be added to the list.
NOTE: To remove an existing color chip from
the list, right-click on it.
3. Repeat the previous steps to specify Color 2
to be the ending light color.
4. Drag the BRIGHTNESS slider to adjust the
brightness of the color.
5. Drag the TEMPO slider to adjust the transition
speed.
68 | Using AlienFX application
Pulse Description
The effect makes the light flash with a short pause.
To adjust the pulse:
1. Pick a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.
NOTE: To change the color, use the up and
down arrow buttons beside the R/G/B boxes
to edit the color codes.
2. To add the selected color to the list of YOUR
COLORS for quick access in the future, click
. At most 12 colors can be added to the list.
NOTE: To remove an existing color chip from
the list, right-click on it.
3. Drag the BRIGHTNESS slider to adjust the
brightness of the color.
4. Drag the TEMPO slider to adjust the pulsing
speed.
Color Description
The effect makes the LED light in a single static
color.
To adjust the color:
1. Pick a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.
NOTE: To change the color, use the up and
down arrow buttons beside the R/G/B boxes
to edit the color codes.
2. To add the selected color to the list of YOUR
COLORS for quick access in the future, click
. At most 12 colors can be added to the list.
NOTE: To remove an existing color chip from
the list, right-click on it.
3. Drag the BRIGHTNESS slider to adjust the
brightness of the color.
Using AlienFX application | 69
Spectrum Description
The effect makes the light change in sequence of
spectrum: red, orange, yellow, green, blue, indigo,
and violet.
You can drag the TE
MPO slider to adjust the
transition speed.
NOTE: The option is available only when you
select All Zones to
make lighting adjustments.
Breathing Description
The effect makes the light change from bright to
dim.
To adjust the breathing:
1. Pick a
preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.
NOTE: To change the color, use the up and
down arrow buttons beside the R/G/B boxes
to edit the color codes.
2. To add the selected color to the list of YOUR
COLORS for quick access in the future, click
. At most 12 colors can be added to the list.
3. Drag the TEMPO slider to adjust the transition
speed.
Static Default Blue Description
This effect makes the lights glow solid blue.
You can drag the BRI
GHTNESS slider to change
the intensity of the color from strong to light.
NOTE: The option is available only when you
select All Zones to
make lighting adjustments.
70 | Using AlienFX application
Rainbow Cycle Description
This effect makes the lights change in the sequence
of rainbow colors.
You can drag the B
RIGHTNESS slider to change
the intensity of the color from strong to light.
You can drag the TE
MPO slider to adjust the
transition speed.
NOTE: The option is available only when
you
select All Zones to make lighting adjustments.
Blink Description
This effect makes the lights blink rapidly with RGB
colors.
You can drag the B
RIGHTNESS slider to change
the intensity of the color from strong to light.
You can drag the TE
MPO slider to adjust the
transition speed.
NOTE: The option is available only when
you
select All Zones to make lighting adjustments.
Comet Description
Select to deliver a dynamic comet light effect.
To make the adjustments:
1. Pi
ck a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.
NOTE: To change the color, use the up and
down arrow buttons beside the R/G/B boxes
to edit the color codes.
2. To add the selected color to the list of YOUR
COLORS for quick access in the future, click
. At most 12 colors can be added to the list.
NOTE: To remove an existing color chip from
the list, right-click on it.
3. Drag the BRIGHTNESS slider to adjust the
brightness of the color.
4. Drag the TEMPO slider to adjust the pulsing
speed.
Using AlienFX application | 71
Breathing RGB Description
Select to apply a breathing RGB light effect.
You can drag the BRI
GHTNESS slider to change
the intensity of the color from strong to light.
You can drag the TE
MPO slider to adjust the
transition speed.
NOTE: The option is available only when you
select All Zones to
make lighting adjustments.
Racing Description
This effect makes the lights flash in a fast cycle of
RGB colors.
You can drag the BRI
GHTNESS slider to change
the intensity of the color from strong to light.
You can drag the TE
MPO slider to adjust the
transition speed.
NOTE: The option is available only when you
select All Zones to
make lighting adjustments.
72 | Troubleshooting
Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
Self-test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:
1. Tur
n off both your computer and the monitor.
2. Unplug the
video cable from the computer.
3. Tur
n on the monitor.
NOTE: A dialog box should appear on the screen, indicating that the
monitor is working correctly and it is not receiving a video signal. While in
self-test mode, the power LED blinks white (default color).
When Eco Mode is On
When Eco Mode is Off
NOTE: This dialog box also appears during normal operation, if the video
cable is disconnected or damaged.
Troubleshooting | 73
4. Turn off your monitor and reconnect the video cable; then turn on both
your computer and the monitor.
After performing the above steps, if the monitor displays no video output, then
the problem may be with the graphics card or the computer.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is
unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Move and hold the joystick left for five seconds. A gray screen appears
after one second.
3. Observe if the screen has any defects or abnormalities.
4. Press the joystick. The color of the screen changes to red.
5. Observe if the screen has any defects or abnormalities.
6. Repeat steps 4 and 5 to inspect the display in green, blue, black, and white
screens.
The test is complete when the white screen appears. To exit, press the joystick
again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.
74 | Troubleshooting
Common problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No video/
power LED off
No picture • Ensure that the video cable connecting
the monitor and the computer is properly
connected and secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct input source is
selected in the
Input Source menu.
No video/
power LED on
No picture or no
brightness
• Increase brightness and contrast controls
in the
Brightness/Contrast menu.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the
video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is
selected in the
Input Source menu.
Poor focus Picture is fuzzy,
blurry, or
ghosting
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the
correct aspect ratio.
Shaky/jittery
video
Wavy picture or
fine movement
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another
room.
76 | Troubleshooting
Safety related
issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent
problems
Monitor
malfunctions on
and off
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong color Picture color not
good
• Change the settings of the Preset
Modes in the Game menu OSD
depending on the application.
•Adjust R/G/B value under Custom
Color in the Game menu OSD.
• Run the built-in diagnostics.
Wrong color in
HDR mode
Color banding in
the pictures
Try to lower down the frequency (DP:
3440 x 1440 at 144
Hz, HDMI: 3440 x
1440 at
60 Hz).
Common
symptoms
What you
experience
Possible solutions
Troubleshooting | 77
Product specific problems
Specific symptoms What you experience Possible solutions
Screen image is too
small
Image is centered on
screen, but does not fill
entire viewing area
Reset the monitor to factory
settings.
Cannot adjust the
monitor with the
joystick
OSD does not appear
on the screen
Turn off the monitor, unplug the
power cord, plug it back, and
then turn on the monitor.
No input signal
when user controls
are pressed
No picture, the LED
light
is white
• Check the signal source. Ensure
that the computer is not in the
power saving mode by moving
the mouse or pressing any key
on the keyboard.
• Check whether the signal cable
is plugged in properly. Re-
plug the signal cable if
necessary.
• Reset the computer or video
player.
The picture does not
fill the entire screen
The picture cannot fill
the height or width of
the screen
• Due to different video formats
(aspect ratio), the monitor may
display in full screen.
• Run the built-in diagnostics.
The displayed
pictures appear
incorrectly when the
DP/HDMI cable is
connected through
a USB-C adapter or
dock to your laptop
or desktop
Display will freeze, has
black screen or display
abnormal screen
Do not use a USB-C adapter or
dock. Connect the DP/HDMI
cable directly to your laptop or
desktop.
78 | Troubleshooting
Screen flickering There are some
noticeable flickering in
the displayed pictures
• Use the native resolution of
your monitor (3440 x 1440 at
60
Hz) or higher refresh rate.
• If the variable refresh rate
(VRR) of your device is turned
on, turn off variable refresh
rate (VRR).
• If you are using an NVIDIA
graphics card and G-Sync is
turned on, turn off G-Sync.
• If you are using an AMD
graphics card and Free-Sync is
turned on, turn off Free-Sync.
• Update the graphics card
driver and firmware to the
latest version.
• Change the cable connecting
the monitor to the computer. A
defective cable can cause the
signal to break while being
transmitted across the wire.
• Check the surroundings.
Electromagnetic fields can
cause screen flickering. If there
is another device plugged into
the same power strip as the
monitor, try to remove it.
Image retention
from a static image
left on the monitor
for a long period of
time
Faint shadow from the
static image displayed
appears on the screen
• Set the screen to turn off after
a few minutes of screen idle
time. These can be adjusted in
Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
• Perform the function of Pixel
Refresh or Panel Refresh. See
OLED Panel Maintenance.
Unevenness in
luminance or color
of the screen images
Visible spots (bright or
dark) or lines or Mura
appear on the screen
Specific symptoms What you experience Possible solutions
Troubleshooting | 79
In the HDR Peak
1000 mode, the
displayed images
are dimmer than
they are in the HDR
400 True Black
mode
The HDR Peak 1000
mode is ideal for the
HDR content with a
peak brightness of
1000 nits. When
displaying non-HDR
content, such as
browsers and editors,
the brightness level in
the HDR Peak 1000
mode is observed to
be lower as compared
to that in the HDR
400 True Black mode
due to the luminance
control method of
OLED panels
.
• For displaying non-HDR
content, such as Office
applications, disable the HDR
display feature in Windows
display settings.
• For displaying HDR videos or
games with a maximum peak
brightness of 1000 nits, set
HDR Mode to HDR Peak
1000.
• For displaying HDR videos or
games which meet the
DisplayHDR 400 True Black
standard, set HDR Mode to
HDR 400 True Black.
Pixel shifting occurs The image on the
screen moves slightly
sometimes.
Pixel shift is a function that moves
the pixels of the screen to prevent
image retention on QD-OLED
panels. It does not influence your
viewing experience.
Fan problem The fan inside the
monitor keeps running
in sleep mode or when
DC is off
This is a normal activity that the
fan runs continuously for about 9
minutes after the DC is off or your
computer goes into sleep mode.
Specific symptoms What you experience Possible solutions
Produkt Specifikationer
| Mærke: | Alienware |
| Kategori: | overvåge |
| Model: | AW3423DW |
| Vekselstrømsindgangsspænding: | 100 - 240 V |
| Vekselstrømsindgangsfrekvens: | 50 - 60 Hz |
| Produktfarve: | White, Black |
| Pakkevægt: | 15900 g |
| Skærm diagonal: | 34.18 " |
| Skærmopløsning: | 3440 x 1440 pixel |
| Berøringsskærm: | Ingen |
| Wi-Fi: | Ingen |
| HD-type: | Quad HD |
| Skærmteknologi: | OLED |
| Naturligt aspektforhold: | 21:9 |
| Responstid: | 0.1 ms |
| Synsvinkel, horisontal: | 178 ° |
| Synsvinkel, vertikal: | 178 ° |
| Skærm form: | Kurvet |
| Skærm diagonal (metrisk): | 86.82 cm |
| Understøttede videotilstande: | 480p, 576p, 720p, 1080p |
| Smart funktioner: | RPG, Sports |
| Indbyggede højttaler(e): | Ingen |
| Opbevaringstemperatur (T-T): | -20 - 60 °C |
| Relativ luftfugtighed ved drift (H-H): | 10 - 80 % |
| Relativ luftfugtighed ved opbevaring (H-H): | 10 - 90 % |
| Antal HDMI-porte: | 2 |
| HDCP: | Ja |
| DVI-port: | Ingen |
| Udgange til hovedtelefoner: | 1 |
| Skærmvisning (OSD): | Ja |
| VESA montering: | Ja |
| Panel montering grænseflade: | 100 x 100 mm |
| Strømforbrug (standby): | 0.5 W |
| Strømforbrug (typisk): | 42.3 W |
| Bredde (uden stativ): | 815.25 mm |
| Dybde (uden stativ): | 137.11 mm |
| Højde (uden stativ): | 364.15 mm |
| Vægt (uden stativ): | 6920 g |
| Bredde (med stativ): | 815.25 mm |
| Dybde (med stativ): | 305.71 mm |
| Højde (med stativ): | 415.57 mm |
| Vægt (med stativ): | 9880 g |
| Driftstemperatur (T-T): | 0 - 40 °C |
| Markedspositionering: | Spil |
| Strømforbrug (slukket): | 0.3 W |
| Strømforsyningstype: | Intern |
| Hurtig start guide: | Ja |
| Kabler inkluderet: | DisplayPort, DisplayPort to Mini DisplayPort, HDMI, USB Type-A |
| Understøttede grafikopløsninger: | 640 x 480 (VGA),800 x 600 (SVGA),1024 x 768 (XGA),1280 x 720 (HD 720),1920 x 1080 (HD 1080),2560 x 1440,3440 x 1440 |
| High Dynamic Range (HDR) understøttet: | Ja |
| HDR-teknologi (High Dynamic Range): | High Dynamic Range (HDR) 400 |
| Energiforbrug (SDR) pr. 1000 timer: | 34 kWh |
| Strømforbrug (maks.): | 200 W |
| Energieffektivitetsklasse (SDR): | G |
| Energieffektivitetsklasse (HDR): | G |
| Energiforbrug (HDR) pr. 1000 timer: | 36 kWh |
| Energieffektivitetsskala: | A til G |
| LED-indikatorer: | Ja |
| HDMI: | Ja |
| Harmoniseret systemkode (HS): | 85285210 |
| Indbygget kamera: | Ingen |
| Bæredygtighedscertifikater: | ENERGY STAR, RoHS |
| Slot til kabellås: | Ja |
| Driftshøjde: | 0 - 5000 m |
| Ikke-drift højde: | 0 - 12192 m |
| Farvedybde: | 10 Bit |
| Tilslutning af hovedtelefoner: | 3,5 mm |
| Vis antal farver: | 1,07 milliarder farver |
| Plug and play: | Ja |
| Indgangsstrøm: | 3 A |
| Pixeltæthed: | 110 ppi |
| Maksimal opdateringshastighed: | 175 Hz |
| sRGB-dækning (typisk): | 149 % |
| Skærmens lysstyrke (typisk): | 250 cd/m² |
| Kontrastforhold (typisk): | 1000000:1 |
| Kontrastforhold (dynamisk): | 1000000:1 |
| Pixel pitch: | 0.23 x 0.23 mm |
| Synlig størrelse, horisontal: | 800.1 mm |
| Synlig størrelse, vertikal: | 337.1 mm |
| Lav Blue Light teknologi: | Ja |
| Flimmerfri teknologi: | Ja |
| AMD FreeSync: | Ja |
| NVIDIA G-SYNC: | Ja |
| Aftageligt stativ: | Ja |
| Ingen tungmetaller: | Hg (kviksølv) |
| Frontkantfarve: | Sort |
| HDMI-version: | 2.0 |
| DisplayPort-version: | 1.4 |
| Indbygget USB-hub: | Ja |
| Antal DisplayPorts: | 1 |
| Udgang til hovedtelefoner: | Ja |
| USB-hub-version: | 3.2 Gen 1 (3.1 Gen 1) |
| Antal USB type-A downstream-porte: | 4 |
| Højdejustering: | Ja |
| Akse: | Ingen |
| Drejelig: | Ja |
| Drejevinkel område: | -20 - 20 ° |
| Hældningsvinkelområde: | -5 - 21 ° |
| Stativ inkluderet: | Ja |
| HDMI-kabellængde: | 1.8 m |
| DisplayPort kabellængde: | 1.8 m |
| Synlig størrelse, diagonal: | 868.21 mm |
| Varmeafgivelse: | 684 BUT/t |
| Indeholder ikke: | Arsen |
| Antal upstream-porte: | 1 |
| Antirefleksskærm: | Ja |
| Lydudgang: | Ja |
| Farveområde: | 99.3 % |
| Hældningsindstilling: | Ja |
| Facet bredde (bund): | 20.6 mm |
| Facet bredde (øverste): | 4.65 mm |
| Facet bredde (side): | 10.99 mm |
| Bedømmelse af skærmkrumning: | 1800R |
| Strømstyring: | Ja |
| DDC/CI: | Ja |
| NVIDIA G-SYNC-type: | G-SYNC ULTIMATE |
| Kode for europæisk produktregister for energimærkning (EPREL): | 1049154 |
| Varmeafgivelse (typisk): | 144.67 BUT/t |
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