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Troubleshoong
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Legal Statement HLegal Statement
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Trouble Soluon SoluonTrouble
The dashcam drops
easily.
Starng dashcam
failed.
The dashcam powers
off easily.
Recording is
abnormal and
indicator is unlit.
Recording is blurred.
Recording is mute.
Dashcam reboots
itself.
Clean the windshield before installaon.
Check whether the vehicle is started and power
supply is normal.
Check whether the car charger is ghtly connected.
Restore to defaults: hold the Reset buon unl the
startup music is heard.
Make sure the power cord is in good condion.
Make sure the power cord is ghtly connected to the
according interfaces.
Make sure that the dashcam started up successfully.
Check whether the TF card is inserted.
Check the status of TF card, e.g. its format, its lifespan.
Change TF card if it is not well.
Make sure the protecve film is peeled off.
Check whether the windshield or the lens of dashcam
is blurred.
Tap on the screen or turn on sound recording in
HikDashcam app.
Check whether the car charger is equipped with power
supply interface of 5 VDC, ≥ 2 A.
Mobile phone cannot
connect to dashcam.
Make sure HikDashcam app is installed.
Please reconnect dashcam to the App.
The mobile phone
cannot display
recordings.
It may be relevant with the player or system of the
phone. Please connect TF card to your computer and
display the recordings.
TF card is not
detected when you
connect dashcam to
computer with the
supplied power cord.
Dashcam does not support data transmission and the
supplied power cord is only for charging.
If you need to transfer data, please connect TF card
to your computer.
Wi-Fi connecon
takes a long me.
It may be caused by the interferrence of the
surrounding Wi-Fi signals. Please use the dashcam in
an environment of less interferrence.
Shut down unnecessary programs in your phone to
release some resources for HikDashcam app and
reconnect Wi-Fi.
Dashcam Wi-Fi
password is forgoen.
The default password is 1234567890. If you have
revisied the password, regain the password by the
following steps.
1. Hold the buon on dashcam unl the startup Reset
music is heard and the dashcam is restored to
defaults.
2. Go to Wi-Fi Connecon interface in HikDashcam
app.
3. Select Wi-Fi SSID and log in with default password
1234567890.
©2020 Hangzhou Hikvision Digital Technology Co., Ltd. All rights
reserved.
About this Manual
The Manual includes instrucons for using and managing the Product.
Pictures, charts, images and all other informaon hereinaer are for
descripon and explanaon only. The informaon contained in the
Manual is subject to change, without noce, due to firmware updates
or other reasons. Please find the latest version of this Manual at the
Hikvision website (hp://www.hikvision.com/).
Trademarks
•
and other Hikvision's trademarks and logos
are the properes of Hikvision in various jurisdicons.
•
Other trademarks and logos menoned are the properes of
their respecve owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS
MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE,
SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH ALL
FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE
USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING,
AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION
OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON
BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR
INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY
RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER,
HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL
APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING
THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY,
YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT
DOES NOT INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING
WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL
PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY
RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED
END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF
WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY
ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR
UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS
ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
FCC Informaon
Please take aenon that changes or modificaon not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protecon
against harmful interference when the equipment is operated in a
residenal environment. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instrucons, may cause harmful interference to
radio communicaons. However, there is no guarantee that
interference will not occur in a parcular installaon. If this equipment
does cause harmful interference to radio or television recepon, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separaon between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help
FCC Condions
This device complies with part 15 of the FCC Rules. Operaon is subject
to the following two condions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operaon.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized
European standards listed under the RE Direcve
2014/53/EU, the EMC Direcve 2014/30/EU, the LVD Direcve
2014/35/EU, the RoHS Direcve 2011/65/EU.
2012/19/EU (WEEE direcve): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon
the purchase of equivalent new equipment, or dispose of it at
designated collecon points. For more informaon see:
www.recyclethis.info.
2006/66/EC (baery direcve): This product
contains a baery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentaon for specific baery
informaon. The baery is marked with this symbol, which may include
leering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For
proper recycling, return the baery to your supplier or to a designated
collecon point. For more informaon see: www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operaon is subject to the following two condions:
(1) this device may not cause interference, and
I IRegulatory Informaon Regulatory Informaon
·Check whether the car charger is ghtly connected.
The equipment should be installed and operated with a minimum
distance 20 cm between the radiator and your body.
IRegulatory Informaon
(2) this device must accept any interference, including
interference that may cause undesired operaon of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitaon
est autorisée aux deux condions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'ulisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est suscepble d'en
compromere le fonconnement.
Under Industry Canada regulaons, this radio transmier may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmier by Industry Canada. To reduce
potenal radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for
successful communicaon.
Conformément à la réglementaon d'Industrie Canada, le présent
émeeur radio peut
fonconner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émeeur par Industrie Canada. Dans le
but de réduire les risques de brouillage radioélectrique à
l'intenon des autres ulisateurs, il faut choisir le type d'antenne
et son gain de sorte que la puissance isotrope rayonnée
équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communicaon sasfaisante.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et ulisé à une distance
minimale de 20 cm entre le radiateur et votre corps.
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