HP EliteBook Folio 9480m Manual

HP Bærbare computer EliteBook Folio 9480m

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HP EliteBook Folio 9480m Notebook PC

Maintenance and Service Guide

Development Company, L.P.

Intel and Pentium are trademarks of Intel

Corporation in the U.S. and other countries.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Microsoft, Windows,

WIndows 7, and Windows 8 are U.S. registered

trademarks of the Microsoft group of

companies. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: July 2014

Document Part Number: 768849-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available on all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits defined by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

vi Safety warning notice

Dynamically choosing a boot device using the f9 prompt ............................................. 82

Setting a MultiBoot Express prompt .............................................................................. 82

Entering MultiBoot Express preferences ....................................................................... 82

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 83

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 83

8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................. 84

Using Computer Setup ......................................................................................................................................... 84

Starting Computer Setup .................................................................................................................. 84

Navigating and selecting in Computer Setup ................................................................................... 84

Restoring factory settings in Computer Setup ................................................................................. 85

Updating the BIOS ............................................................................................................................. 85

Determining the BIOS version ........................................................................................ 85

Downloading a BIOS update ........................................................................................... 86

Using MultiBoot ................................................................................................................................................... 87

About the boot device order ............................................................................................................. 87

Choosing MultiBoot preferences ...................................................................................................... 87

Setting a new boot order in Computer Setup ................................................................. 87

Dynamically choosing a boot device using the f9 prompt ............................................. 88

Setting a MultiBoot Express prompt .............................................................................. 88

Entering MultiBoot Express preferences ....................................................................... 88

Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 88

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 89

9 Specifications ............................................................................................................................................. 90

Computer specifications ...................................................................................................................................... 90

35.6-cm (14.0-in) display specifications ............................................................................................................ 91

Hard drive specifications ..................................................................................................................................... 92

Solid-state drive specifications ........................................................................................................................... 93

mSATA drive specifications ................................................................................................................................. 94

10 Backup and recovery in Windows 8 .............................................................................................................. 95

Backing up your information ............................................................................................................................... 95

Performing a system recovery ............................................................................................................................ 95

Using the Windows recovery tools ................................................................................................... 95

Using f11 recovery tools ................................................................................................................... 96

Using Windows operating system media (purchased separately) ................................................... 96

Using Windows Refresh or Windows Reset ...................................................................................... 97

Using HP Software Setup .................................................................................................................. 97

11 Backup and recovery in Windows 7 .............................................................................................................. 98

Creating recovery media and backups ................................................................................................................ 98

Guidelines .......................................................................................................................................... 98

Creating recovery media with HP Recovery Disc Creator ................................................................. 98

Creating recovery media ................................................................................................. 99

Backing up your information ............................................................................................................ 99

Performing a system recovery .......................................................................................................................... 100

Using the Windows recovery tools ................................................................................................. 100

Using f11 recovery tools (select models only) ............................................................................... 101

Using Windows 7 operating system media .................................................................................... 101

12 Statement of Volatility ............................................................................................................................ 103

Non-volatile memory usage ............................................................................................................................. 104

Questions and answers ..................................................................................................................................... 106

13 Power cord set requirements .................................................................................................................... 107

Requirements for all countries ......................................................................................................................... 107

Requirements for specific countries and regions ............................................................................................. 107

14 Recycling ................................................................................................................................................ 109

Battery ............................................................................................................................................................... 109

Display ............................................................................................................................................................... 109

Index ........................................................................................................................................................... 115

1 Product description

Category Description

Product Name HP EliteBook Folio 9480m Notebook PC

Processors Intel® Core® processors:

●i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W

●i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W

●i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W

●i5-4210U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W

Chipset Integrated with processor

Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 5000 (i7-4650U)

Intel UMA Graphics with shared video memory: Intel HD Graphics 4400 (i7-46000U,

i5-4310U, i5-4210U))

Panels 35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-

definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam

35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display

with and without webcam

Memory Two customer-accessible/upgradable memory module slots

DDR3L PC3-1600-MHz dual channel support

Supports 16384-MB of system RAM in the following configurations:

●16384-MB (8192-MB×2)

●8192-MB (8192-MB×1)

●4096-MB (4096-MB×1)

Flash cache 32-GB MLC mSATA module, not available on computer models equipped with SSD or

SED.

Supports no Flash cache module configuration.

Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) SATA hard drives and solid-state drives

●500-GB, 7200-rpm, self-encrypting drive (SED)

●500-GB, 7200-rpm

Solid-state drive Supports the following SATA III SSDs:

●256-GB SED

●240-GB

●180-GB

●128-GB

MiniCard SSD Supports 120-GB M.2 solid-state drive

No available with flash cache module

Category Description

Audio and video Two stereo speakers

HD audio with DTS Studio Sound

Integrated 720p HD webcam (supports no camera option)

Integrated dual-array microphone

Ethernet Intel I1218LM 10/100/1000 Ethernet network interface card (NIC) with iAMT

NIC Power Down technology

S3/S4/S5 wake on LAN

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter

●HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi

and Bluetooth 4.0 WLAN module

●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and

Bluetooth 4.0 WLAN module for use in Indonesia

Supports no WLAN option

Integrated wireless wide area network (WWAN) options by way of wireless module

Two world-wide/5-band WWAN antennas built into display assembly

Secured by subscriber identity module (SIM, user-accessible behind battery)

Support for the following WWAN formats:

●HP lt4112 LTE/HSPA+ Mobile Broadband Module

●HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module

●HP hs3110 HSPA+ Mobile Broadband Module

Supports no WWAN option

Supports WWAN after market option

External media cards Secure Digital (SD) flash media slot supporting the following digital card formats:

●Secure Digital (SD) Memory Card

●SDHC

●SDXC

Ports Headphone/Microphone combo

Battery connector

DisplayPort 1.2a

Docking connector

Multi-Pin AC Port

RJ-45 (Ethernet)

USB 3.0 ports (2)

USB 3.0 charging/powered port (1)

2 Chapter 1 Product description

Category Description

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug and

unplug and auto-detection for correct output to wide-aspect vs. standard aspect

video

Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Touchpad on/off button

Touchpad supports 2-way scroll with legend

Power requirements Supports the following AC adapters:

65-W Smart EM adapter

45-W Smart AC adapter

45-W AC adapter (2-prong) for use in Japan

Supports the following batteries:

●Primary: 4-cell, 52-Wh, 3.55-Ah battery

●Secondary: 6-cell, 60-Wh, 2.7-Ah battery

Supports the following power cords:

●2 wire plug (1.0 m)

●3 wire plug with ground pin (1.0 m)

●3 wire plug with ground pin (1.8 m)

Security Supports security cable lock

Supports fingerprint reader and no fingerprint reader option

Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down)

Integrated Smart Card reader (active)

Full volume encryption

HP ProtectTools

Operating system Preinstalled:

●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image

●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image –

MSNA

●Windows 8.1 EM 64

●Windows 8.1 CH 64

●Windows 8.1 ML 64

●Windows 8.1 Professional 64

●Windows 8.1 Professional 64 – MSNA

●FreeDOS

●Ubuntu Linux

2 External component identification

Display

Component Description

(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

Windows 8.1: For information on using the webcam, access HP

Support Assistant. To access HP Support Assistant, from the Start

screen, select the HP Support Assistant app.

Windows 7: For information on using the webcam, select Start > All

Programs > Communication and Chat > CyberLink YouCam.

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

Display 5

Component Description

that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the

HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

Top

TouchPad

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Moves the pointer and selects or activates items on the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

6 Chapter 2 External component identification

Lights

Component Description

(1) Power light ●On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display

and other unneeded components.

●Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start Technology

feature is enabled at the factory. Rapid Start Technology allows

your computer to resume quickly from inactivity.

(2) Microphone mute light ●Amber: microphone sound is off.

●Off: microphone sound is on.

(3) Num lock light On: Num lock is on.

(4) Wireless light White: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

(5) Mute light ●Amber: Computer sound is off.

●White: Computer sound is on.

(6) Caps lock light White: Caps lock is on, which switches the keys to all capital

letters.

(7) TouchPad light ●Amber: The TouchPad is off.

●Off: The TouchPad is on.

Top 7

Front

Component Description

(1) Wireless light White: An integrated wireless device, such as a wireless

local area network (WLAN) device and/or a Bluetooth®

device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

(2) Power light ●On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the

display and other unneeded components.

●Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the

least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly from

inactivity.

(3) AC adapter/Battery light ●White: The computer is connected to external power

and the battery is charged from 90 to 99 percent.

●Amber: The computer is connected to external power

and the battery is charged from 0 to 89 percent.

●Blinking amber: A battery that is the only available

power source has reached a low battery level. When

the battery reaches a critical battery level, the

battery light begins blinking rapidly.

●Off: The battery is fully charged.

(4) Hard drive light ●Blinking white: The hard drive is being accessed.

●Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

Front 11

Produkt Specifikationer

Mærke:	HP
Kategori:	Bærbare computer
Model:	EliteBook Folio 9480m
Bredde:	338 mm
Dybde:	231 mm
Højde:	18.9 mm
Vægt:	1610 g
Brugervejledning:	Ja
Produktfarve:	Sølv
Batterikapacitet:	52 Wh
Produkttype:	Notebook
Skærm diagonal:	14 "
Skærmopløsning:	1366 x 768 pixel
Berøringsskærm:	Ingen
Kompatible hukommelseskort:	SD
Front kamera:	Ja
Wi-Fi:	Ja
Bluetooth:	Ingen
Batteriteknologi:	Lithium-Ion (Li-Ion)
Formfaktor:	Muslingeskal
HD-type:	HD
Naturligt aspektforhold:	16:9
DVI-port:	Ingen
Ethernet LAN-porte (RJ-45):	1
Antal USB 3.2 Gen 1 (3.1 Gen 1) type-A-porte:	3
Ethernet LAN:	Ja
Wi-Fi-standarder:	Ikke understøttet
Processorkerner:	2
Ethernet LAN-datahastigheder:	10,100,1000 Mbit/s
Intern hukommelse:	4 GB
Indgangsspænding for vekselstrømsadapter:	100 - 240 V
Frekvens for vekselstrømsadapter:	50 - 60 Hz
Hurtig start guide:	Ja
Operativsystem installeret:	Windows 7 Professional
AC-adapter inkluderet:	Ja
Indbygget kortlæser:	Ja
HDD kapacitet:	320 GB
LED-baggrundsbelysning:	Ja
Antal indbyggede højttalere:	2
Batterilevetid (maks.):	- t
Intel® Wireless Display (Intel® WiDi):	Ja
Bæredygtighedscertifikater:	ENERGY STAR
Processorfrekvens:	2 GHz
Processorserie:	Intel® Core™ i7
Processor boost frekvens:	3.2 GHz
Processortråde:	4
Processor-cache:	4 MB
Processor cache type:	Smart cache
Intern hukommelsestype:	DDR3-SDRAM
Hukommelsesur hastighed:	1600 Mhz
Maksimal intern hukommelse:	16 GB
Hukommelse form faktor:	SO-DIMM
Samlet lagringskapacitet:	320 GB
Lagermedie:	HDD+SSD
On-board grafikkort, model:	Intel® HD Graphics 4000
Diskret grafikadaptermodel:	Ikke tilgængelig
On-board grafikkort:	Ja
Diskret grafikadapter:	Ingen
Indbygget grafikadapterfamilie:	Intel® HD Graphics
Indbygget mikrofon:	Ja
Mikrofonindgang:	Ingen
S/PDIF-udgang:	Ingen
Docking-stik:	Ja
ExpressCard-slot:	Ingen
Cardbus PCMCIA slot type:	Ingen
Smartcard slot:	Ingen
Opladningsport type:	DC-in-stik
Pegeredskab:	Touchpad
Numerisk tastatur:	Ingen
Baggrundsbelyst tastatur:	Ja
Intel® Hyper Threading Teknologi (Intel® HT Technology):	Ja
Intel® Turbo Boost Teknologi:	2.0
Vekselstrømsadapter strøm:	45 W
Slot til kabellås:	Ingen
Lydsystem:	SRS Premium Sound PRO
Hukommelsesstik:	2x SO-DIMM
Processorproducent:	Intel
Processormodel:	i7-3667U
Tilslutning af hovedtelefoner:	3,5 mm
Oprindelsesland:	Kina
Skærmoverflade:	Mat
Antal DisplayPorts:	1
Antal VGA-porte (D-sub):	1
Garantibevis:	Ja
Antal installerede SSD'er:	1
SDD-kapacitet:	32 GB
Optisk drevtype:	Ingen
Kombineret hovedtelefon/mikrofon-port:	Ja
Antal battericeller:	4
Enhanced Intel SpeedStep Teknologi:	Ja
Udfør deaktivering af bit:	Ja
Idle status:	Ja
CPU-konfiguration (maks.):	1
Intel® VT-x with Extended Page Tables (EPT):	Ja
Indlejret tilgængelige muligheder:	Ingen
Intel® 64:	Ja
Intel® Virtualization Technology for Directed I/O (VT-d):	Ja
Intel® Virtualization Technology (VT-x):	Ja
HDD-grænseflade:	SATA
Bus type:	DMI
Processorgeneration:	3rd gen Intel® Core™ i7
Intel® Flex Memory Access:	Ja
Intel® Trusted Execution Teknologi:	Ja
Intel® Enhanced Halt State:	Ja
Intel® klar video teknologi:	Ingen
Intel® Identity Protection Technology version:	1.00
Intel® Secure Key Technology version:	1.00
Konfliktfri processor:	Ja
HDD hastighed:	7200 rpm
Processor sokkel:	BGA 1023
Processor litografi:	22 nm
Stepping:	L1
Thermal Design Power (TDP):	17 W
Maksimalt antal PCI Express-kanaler:	16
PCI Express slots version:	2.0
PCI Express-konfigurationer:	1x8,1x16,2x4,2x8
Fejlkorrigerende kode understøttet af processor:	Ingen
Tjunction:	105 °C
Processor front side bus:	- Mhz
Systembus-hastighed:	5 GT/s
Processor driftstilstande:	64-bit
Processor kodenavn:	Ivy Bridge
FSB Paritet:	Ingen
Integreret 4G WiMAX:	Ja
Intel® InTru™ 3D Teknologi:	Ja
Intel® Clear Video HD Teknologi (Intel® CVT HD):	Ja
Intel® Insider™:	Ja
Intel® Sikker Nøgle:	Ja
Intel® Smart Connect Teknologi:	Ingen
Intel® My WiFi Teknologi (Intel® MWT):	Ja
Intel® Anti-Theft Teknologi (Intel® AT):	Ja
Intel® Rapid Start Teknologi:	Ingen
Intel® Smart Response Teknologi:	Ingen
Intel® Identity Protection Teknologi (Intel® IPT):	Ja
Intel® Mindre Forretnings-fordele (Intel® SBA):	Ingen
Intel® Matrix Storage Teknologi (Intel® MST):	Ingen
Intel® Active Management Teknologi (Intel® AMT):	Ingen
Intel® Quick Sync Video Teknologi:	Ja
Intel® AES Nye Instruktioner (Intel® AES-NI):	Ja
Intel® Demand Based Switching:	Ingen
Termiske overvågningsteknologier:	Ja
Intel® Dual Display Capable Teknologi:	Ja
Intel® FDI Teknologi:	Ja
Intel® Rapid Storage Teknologi:	Ingen
Intel® Fast Memory Access:	Ja
Intel® Clear Video Teknologi til MID (Intel® CVT for MID):	Ingen
Processor-pakke størrelse:	31 x 24 mm
Processor kode:	SR0N5
Grafisk og IMC litografi:	22 nm
Processor ARK ID:	64898
Hukommelseslayout (slots x størrelse):	1 x 4 GB
Antal installerede HDD'er:	1
Indbygget grafikadapter basefrekvens:	350 Mhz
Indbygget grafikadapter dynamisk frekvens (maks.):	1150 Mhz
CPU-multiplikator (bus/kerneforhold):	20
Indbygget grafikadapter-ID:	0x166
Operativsystemets arkitektur:	32-bit
Understøttede instruktionssæt:	AVX
Intel® Smart Cache:	Ja
LightScribe:	Ingen
Bundkort chipsæt:	Intel® QM77 Express
Intel HD Audio Teknologi:	Ingen
Spildsikret tastatur:	Ja
Gendannelse af operativsystem:	Windows 8 Pro