Kyocera EP 370DN Manual
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Operation Guide
EP 370DN
EP 470DN
OPERATION GUIDE i
Contents
Legal and Safety Information
1 Machine Parts
Components at the Front of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Components at the Left of the Printer and Internal Components . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Components at the Rear of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
2 Printing Operation
Loading Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Printing from Application Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3 Maintenance
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Toner Container Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
4 Troubleshooting
General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
5 Specifications
Contents
ii OPERATION GUIDE
Operation Guide iii
Legal and Safety Information
CAUTION: NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED
BY IMPROPER INSTALLATION.
Notice on Software
SOFTWARE USED WITH THIS PRINTER MUST SUPPORT THE
PRINTER'S EMULATION MODE. The printer is factory-set to emulate the
PCL. The emulation mode can be changed.
Notice
The information in this guide is subject to change without notification.
Additional pages may be inserted in future editions. The user is asked to
excuse any technical inaccuracies or typographical errors in the present
edition.
No responsibility is assumed if accidents occur while the user is following
the instructions in this guide. No responsibility is assumed for defects in the
printer's firmware (contents of its read-only memory).
This guide, any copyrightable subject matter sold or provided with or in
connection with the sale of the page printer, are protected by copyright. All
rights are reserved. Copying or other reproduction of all or part of this
guide, any copyrightable subject matter without the prior written consent of
Kyocera Mita Corporation is prohibited. Any copies made of all or part of
this guide, any copyrightable subject must contain the same copyright
notice as the material from which the copying is done.
Regarding Tradenames
PRESCRIBE is a registered trademark of Kyocera Corporation. KPDL is
trademark of Kyocera Corporation.
Hewlett-Packard, PCL, and PJL are registered trademarks of Hewlett-
Packard Company. Centronics is a trade name of Centronics Data
Computer Inc. PostScript is a registered trademark of Adobe Systems
Incorporated. Macintosh is a registered trademark of Apple Computer, Inc.
Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation. Microsoft Windows Server is a trademark of
Microsoft Corporation. PowerPC is a trademark of International Business
Machines Corporation. Microdrive is a registered trademark of Hitachi
Global Storage Technologies Netherlands B.V. in the US and other
countries. CompactFlash is a trademark of SanDisk Corporation.
ENERGY STAR is a U.S. registered mark. All other brand and product
names are registered trademarks or trademarks of their respective
companies.
iv OPERATION GUIDE
This product uses PeerlessPrintXL to provide the HP LaserJet compatible
PCL 6 language emulation. PeerlessPrintXL is a trademark of Peerless
Systems Corporation, 2381 Rosecrans Ave. El Segundo, CA 90245,
U.S.A.
This product was developed using the Tornado™ Real Time Operating
System and Tools from Wind River Systems.
This product contains UFST™ and MicroType® from Monotype Imaging
Inc.
OPERATION GUIDE v
License Agreements
IBM Program License Agreement
THE DEVICE YOU HAVE PURCHASED CONTAINS ONE OR MORE
SOFTWARE PROGRAMS (“PROGRAMS”) WHICH BELONG TO
INTERNATIONAL BUSINESS MACHINES CORPORATION (“IBM”). THIS
DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER WHICH
THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF YOU DO
NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE,
THEN WITHIN 14 DAYS AFTER YOUR ACQUISITION OF THE DEVICE
YOU MAY RETURN THE DEVICE FOR A FULL REFUND. IF YOU DO
NOT SO RETURN THE DEVICE WITHIN THE 14 DAYS, THEN YOU
WILL BE ASSUMED TO HAVE AGREED TO THESE TERMS AND
CONDITIONS.
The Programs are licensed not sold. IBM, or the applicable IBM country
organization, grants you a license for the Programs only in the country
where you acquired the Programs. You obtain no rights other than those
granted you under this license.
The term “Programs” means the original and all whole or partial copies of
it, including modified copies or portions merged into other programs. IBM
retains title to the Programs. IBM owns, or has licensed from the owner,
copyrights in the Programs.
1. License
Under this license, you may use the Programs only with the device on
which they are installed and transfer possession of the Programs and the
device to another party.
If you transfer the Programs, you must transfer a copy of this license and
any other documentation to the other party. Your license is then
terminated. The other party agrees to these terms and conditions by its first
use of the Program.
You may not:
1use, copy, modify, merge, or transfer copies of the Program except
as provided in this license;
2reverse assemble or reverse compile the Program; or
3sublicense, rent, lease, or assign the Program.
2. Limited Warranty
The Programs are provided “AS IS.”
THERE ARE NO OTHER WARRANTIES COVERING THE PROGRAMS
(OR CONDITIONS), EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
vi OPERATION GUIDE
Some jurisdictions do not allow the exclusion of implied warranties, so the
above exclusion may not apply to you.
3. Limitation of Remedies
IBM's entire liability under this license is the following;
For any claim (including fundamental breach), in any form, related in any
way to this license, IBM's liability will be for actual damages only and will
be limited to the greater of:
1the equivalent of U.S. $25,000 in your local currency; or
2IBM's then generally available license fee for the Program
This limitation will not apply to claims for bodily injury or damages to real
or tangible personal property for which IBM is legally liable.
IBM will not be liable for any lost profits, lost savings, or any incidental
damages or other economic consequential damages, even if IBM, or its
authorized supplier, has been advised of the possibility of such damages.
IBM will not be liable for any damages claimed by you based on any third
party claim. This limitation of remedies also applies to any developer of
Programs supplied to IBM. IBM's and the developer's limitations of
remedies are not cumulative. Such developer is an intended beneficiary of
this Section. Some jurisdictions do not allow these limitations or
exclusions, so they may not apply to you.
4. General
You may terminate your license at any time. IBM may terminate your
license if you fail to comply with the terms and conditions of this license. In
either event, you must destroy all your copies of the Program. You are
responsible for payment of any taxes, including personal property taxes,
resulting from this license. Neither party may bring an action, regardless of
form, more than two years after the cause of action arose. If you acquired
the Program in the United States, this license is governed by the laws of
the State of New York. If you acquired the Program in Canada, this license
is governed by the laws of the Province of Ontario. Otherwise, this license
is governed by the laws of the country in which you acquired the Program.
OPERATION GUIDE vii
Typeface Trademark Acknowledgement
All resident fonts in this printer are licensed from Monotype Imaging Inc.
Helvetica, Palatino and Times are registered trademarks of Linotype-Hell
AG. ITC Avant Garde Gothic, ITC Bookman, ITC ZapfChancery and ITC
Zapf Dingbats are registered trademarks of International Typeface
Corporation.
Monotype Imaging License Agreement
1“Software” shall mean the digitally encoded, machine readable,
scalable outline data as encoded in a special format as well as the
UFST Software.
2You agree to accept a non-exclusive license to use the Software to
reproduce and display weights, styles and versions of letters,
numerals, characters and symbols (“Typefaces”) solely for your own
customary business or personal purposes at the address stated on
the registration card you return to Monotype Imaging. Under the
terms of this License Agreement, you have the right to use the Fonts
on up to three printers. If you need to have access to the fonts on
more than three printers, you need to acquire a multi-user license
agreement which can be obtained from Monotype Imaging.
Monotype Imaging retains all rights, title and interest to the Software
and Typefaces and no rights are granted to you other than a License
to use the Software on the terms expressly set forth in this
Agreement.
3To protect proprietary rights of Monotype Imaging, you agree to
maintain the Software and other proprietary information concerning
the Typefaces in strict confidence and to establish reasonable
procedures regulating access to and use of the Software and
Typefaces.
4You agree not to duplicate or copy the Software or Typefaces, except
that you may make one backup copy. You agree that any such copy
shall contain the same proprietary notices as those appearing on the
original.
5This License shall continue until the last use of the Software and
Typefaces, unless sooner terminated. This License may be
terminated by Monotype Imaging if you fail to comply with the terms
of this License and such failure is not remedied within thirty (30) days
after notice from Monotype Imaging. When this License expires or is
terminated, you shall either return to Monotype Imaging or destroy all
copies of the Software and Typefaces and documentation as
requested.
6You agree that you will not modify, alter, disassemble, decrypt,
reverse engineer or decompile the Software.
7Monotype Imaging warrants that for ninety (90) days after delivery,
the Software will perform in accordance with Monotype Imaging-
published specifications, and the diskette will be free from defects in
material and workmanship. Monotype Imaging does not warrant that
the Software is free from all bugs, errors and omissions.
viii OPERATION GUIDE
8THE PARTIES AGREE THAT ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE AND
MERCHANTABILITY, ARE EXCLUDED.
9Your exclusive remedy and the sole liability of Monotype Imaging in
connection with the Software and Typefaces is repair or replacement
of defective parts, upon their return to Monotype Imaging.
10 IN NO EVENT WILL MONOTYPE IMAGING BE LIABLE FOR LOST
PROFITS, LOST DATA, OR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR ANY DAMAGES CAUSED BY
ABUSE OR MISAPPLICATION OF THE SOFTWARE AND
TYPEFACES.
11 Massachusetts U.S.A. law governs this Agreement.
12 You shall not sublicense, sell, lease, or otherwise transfer the
Software and/or Typefaces without the prior written consent of
Monotype Imaging.
13 Use, duplication or disclosure by the Government is subject to
restrictions as set forth in the Rights in Technical Data and Computer
Software clause at FAR 252-227-7013, subdivision (b)(3)(ii) or
subparagraph (c)(1)(ii), as appropriate. Further use, duplication or
disclosure is subject to restrictions applicable to restricted rights
software as set forth in FAR 52.227-19 (c)(2).
14 YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY
ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE
BOUND BY ANY STATEMENT OR REPRESENTATION NOT
CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS
AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED
BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH
PARTY. BY OPENING THIS DISKETTE PACKAGE, YOU AGREE
TO ACCEPT THE TERMS AND CONDITIONS OF THIS
AGREEMENT.
Compliance and Conformity
FCC Statement (for users in the United States)
This device complies with Part 15 of FCC Rules and RSS-Gen of IC Rules.
Operation is subject to the following two conditions; (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
OPERATION GUIDE ix
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that
used for the receiver.
• Consult your service technician or an experienced radio/TV technician
for help.
Changes or modifications not expressly approved by the manufacturer for
compliance could void the user's authority to operate the equipment.
Shielded circular cables should be used for interfacing with the computer.
Precautions for Use
Any modifications without prior permission of Kyocera Mita may cause
harmful interference.
If any modifications or changes are made to this equipment without prior
permission of Kyocera Mita, Kyocera Mita as the manufacturer does not
guarantee the compliance with the FCC Rules. The use of equipment that
does not comply with the FCC Rules is prohibited.
x OPERATION GUIDE
Safety Information
Laser Safety
This printer is certified as a Class 1 laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation
Performance Standard according to Radiation Control for Health and
Safety Act of 1968. This means that the printer does not produce
hazardous laser radiation. Since radiation emitted inside the printer is
completely confined within protective housings and external covers, the
laser beam cannot escape from the printer during any phase of user
operation.
Laser Notice
This printer is certified in the U.S. to conform to the requirements of DHHS
21 CFR Subchapter for Class I (1) laser products, and elsewhere is
certified as a Class I laser product conforming to the requirements of IEC
825.
DANGER:CLASS 3B LASER RADIATION WHEN OPEN. AVOID
DIRECT EXPOSURE TO BEAM.
CAUTION: Use of controls or adjustments or performance of procedures
other than those specified herein may result in hazardous radiation
exposure.
Radio Frequency Transmitter
This machine contains the transmitter module. We, the manufacturer
(Kyocera Mita Corporation) hereby declare that this equipment (page
printer), models EP 370DN and EP 470DN are in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/
EC.
Radio Tag Technology
In some countries the radio tag technology used in this equipment to
identify the toner container may be subject to authorization and the use of
this equipment may consequently be restricted.
OPERATION GUIDE xi
Caution Labels
The printer bears any of the following labels.
CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food
and Drug Administration implemented regulations for laser products on
August 2, 1976. These regulations apply to laser products manufactured
after August 1, 1976. Compliance is mandatory for products marketed in
the United States. A label indicating compliance with the CDRH regulations
must be attached to laser products marketed in the United States.
Ozone Concentration
The printers generate ozone gas (O3) which may concentrate in the place
of installation and cause an unpleasant smell. To minimize the
concentration of ozone gas to less than 0.1ppm, we recommend you not
to install the printer in a confined area where ventilation is blocked.
Label inside the printer
(Laser radiation warning)
xii OPERATION GUIDE
Declaration of Conformity for U.S.A.
Model name: Page Printer EP 370DN/EP 470DN
Trade name: Kyocera Mita
Responsible party: Kyocera Mita America, Inc.
Address: 225 Sand Road PO Box 40008 Fairfield, New Jersey 07004-
0008, U.S.A.
Telephone: (973) 808-8444
Fax: (973) 882-6000
Manufacturer: Kyocera Mita Corporation Tamaki Plant
Manufacturer’s address: 704-19, Nojino, Tamaki-cho, Watarai-gun, Mie-
ken 519-0497, Japan
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
The manufacturer and its merchandising companies retain the following
technical documentation in anticipation of the inspection that may be
conducted by the authorities concerned.
User’s instruction that conforms to the applicable specifications.
Technical drawings.
Descriptions of the procedures that guarantee the conformity.
Other technical information.
Kyocera Mita America Inc.
Canadian Department of Communications Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité aux normes du ministere des Communications du
Canada
Cet appareil numérique de la classe B est conforme a la norme NMB-003
du Canada.
Disclaimer
Kyocera Mita will not be liable to customers or any other person or entity
for any loss or damage caused or alleged to be caused directly or indirectly
by equipment sold or furnished by us, including but not limited to, any
interruption of service, loss of business or anticipatory profits, or
consequential damages resulting from the use or operation of the
equipment or software.
Energy Saving Control Function
This printer comes equipped with a Sleep Mode where printer function
remains in a waiting state but power consumption is still reduced to a
OPERATION GUIDE xiii
minimum when there is no activity with the printer within a set amount of
time.
Sleep Mode
This printer automatically enters Sleep Mode when approximately 15
minutes have passed since the printer was last used. The amount of time
of no activity that must pass before Sleep Mode is activated may be
lengthened.
Duplex Printing
This printer includes duplex printing as a standard function. For example,
by printing two single-sided originals onto a single sheet of paper as a
duplex printing, it is possible to lower the amount of paper used.
Recycled Paper
This printer supports recycled paper which reduces the load on the
environment. Your sales or service representative can provide information
about recommended paper types.
Energy Star (ENERGY STAR®) Program
We have determined as a participating company in the International
Energy Star Program that this product is compliant with the standards laid
out in the International Energy Star Program.
Please read this Operation Guide before using the machine. Keep it close
to the machine for easy reference.
The sections of this guide and parts of the machine marked with symbols
are safety warnings meant to protect the user, other individuals and
surrounding objects, and ensure correct and safe usage of the machine.
The symbols and their meanings are indicated below.
DANGER: Indicates that serious injury or even death will
very possibly result from insufficient attention to or incorrect
compliance with the related points.
WARNING: Indicates that serious injury or even death may
result from insufficient attention to or incorrect compliance
with the related points.
CAUTION: Indicates that personal injury or mechanical
damage may result from insufficient attention to or incorrect
compliance with the related points.
xiv OPERATION GUIDE
Symbols
The following symbols indicate that the related section includes safety
warnings. Specific points of attention are indicated inside the symbol.
The following symbols indicate that the related section includes
information on prohibited actions. Specifics of the prohibited action are
indicated inside the symbol.
The following symbols indicate that the related section includes
information on actions which must be performed. Specifics of the required
action are indicated inside the symbol.
Please contact your service representative to order a replacement if the
safety warnings in this Operation Guide are illegible or if the guide itself is
missing. (fee required)
.... [General warning]
.... [Warning of danger of electrical shock]
.... [Warning of high temperature]
.... [Warning of prohibited action]
.... [Disassembly prohibited]
.... [Alert of required action]
.... [Remove the power plug from the outlet]
.... [Always connect the machine to an outlet with a ground
connection]
OPERATION GUIDE xv
Installation Precautions
Environment
CAUTION:
Avoid placing the machine on or in locations which are unstable
or not level. Such locations may cause the machine to fall down
or fall over. This type of situation presents a danger of personal
injury or damage to the machine.
Avoid locations with humidity or dust and dirt. If dust or dirt
become attached to the power plug, clean the plug to avoid the
danger of fire or electrical shock.
Avoid locations near radiators, heaters, or other heat sources, or
locations near flammable items, to avoid the danger of fire.
To keep the machine cool and facilitate changing of parts and
maintenance, allow access space as shown below. Leave
adequate space, especially around the vents, to allow air to be
properly ventilated out of the printer.
Other Precautions
Adverse environmental conditions may affect the safe operation and
performance of the machine. Install in an air-conditioned room
(recommended room temperature: around 23°C, humidity: around 60%
RH), and avoid the following locations when selecting a site for the
machine.
• Avoid locations near a window or with exposure to direct sunlight.
Left: 300mm
(11 13/16")
Right: 100mm
(3 15/16")
Rear: 200mm (7 7/8") Front: 600mm
(23 5/8")
Top: 300mm
(11 13/16")
xvi OPERATION GUIDE
• Avoid locations with vibrations.
• Avoid locations with drastic temperature fluctuations.
• Avoid locations with direct exposure to hot or cold air.
• Avoid poorly ventilated locations.
During printing, some ozone is released, but the amount does not cause
any ill effect to one's health. If, however, the printer is used over a long
period of time in a poorly ventilated room or when printing an extremely
large number of copies, the smell may become unpleasant. To maintain
the appropriate environment for print work, it is suggested that the room be
properly ventilated.
Power Supply/Grounding the Machine
WARNING:
Do not use a power supply with a voltage other than that
specified. Avoid multiple connections in the same outlet. These
types of situations present a danger of fire or electrical shock.
Plug the power cord securely into the outlet. If metallic objects
come in contact with the prongs on the plug, it may cause a fire
or electric shock.
Always connect the machine to an outlet with a ground
connection to avoid the danger of fire or electrical shock in case
of an electric short. If an earth connection is not possible, contact
your service representative.
Other Precautions
Connect the power plug to the closest outlet possible to the machine.
The power supply cord is used as the main disconnect device. Ensure that
the socket/outlet is located/installed near the equipment and is easily
accessible.
Handling of Plastic Bags
WARNING:
Keep the plastic bags that are used with the machine away from
children. The plastic may cling to their nose and mouth causing
suffocation.
OPERATION GUIDE xvii
Precautions for Use
Cautions when Using the Machine
WARNING:
Do not place metallic objects or containers with water (flower
vases, flower pots, cups, etc.) on or near the machine. This
situation presents a danger of fire or electrical shock should they
fall inside.
Do not remove any of the covers from the machine as there is a
danger of electrical shock from high voltage parts inside the
machine.
Do not damage, break or attempt to repair the power cord. Do not
place heavy objects on the cord, pull it, bend it unnecessarily or
cause any other type of damage.
These types of situations present a danger of fire or electrical
shock.
Never attempt to repair or disassemble the machine or its parts
as there is a danger of fire, electrical shock or damage to the
laser. If the laser beam escapes, there is a danger of it causing
blindness.
If the machine becomes excessively hot, smoke appears from
the machine, there is an odd smell, or any other abnormal
situation occurs, there is a danger of fire or electrical shock. Turn
the power switch off (O) immediately, be absolutely certain to
remove the power plug from the outlet and then contact your
service representative.
If anything harmful (paper clips, water, other fluids, etc.) falls into
the machine, turn the power switch off (O) immediately. Next, be
absolutely certain to remove the power plug from the outlet to
avoid the danger of fire or electrical shock. Then contact your
service representative.
Do not remove or connect the power plug with wet hands, as
there is a danger of electrical shock.
Always contact your service representative for maintenance or
repair of internal parts.
xviii OPERATION GUIDE
CAUTION
Do not pull the power cord when removing it from the outlet. If the power
cord is pulled, the wires may become broken and there is a danger of fire
or electrical shock. (Always grasp the power plug when removing the
power cord from the outlet.)
Always remove the power plug from the outlet when moving the
machine. If the power cord is damaged, there is a danger of fire
or electrical shock.
If the machine will not be used for a short period of time
(overnight, etc.), turn the power switch off (O). If it will not be
used for an extended period of time (vacations, etc.), remove the
power plug from the outlet for safety purposes during the time the
machine is not in use.
Always hold the designated parts when lifting or moving the
machine.
For safety purposes, always remove the power plug from the
outlet when performing cleaning operations.
If dust accumulates within the machine, there is a danger of fire
or other trouble. It is therefore recommended that you consult
with your service representative in regard to cleaning of internal
parts. This is particularly effective if accomplished prior to
seasons of high humidity. Consult with your service
representative in regard to the cost of cleaning the internal parts of the
machine.
Other Precautions
Do not place heavy objects on the machine or cause other damage to the
machine.
Do not open the upper front cover, turn off the power switch, or pull out the
power plug during copying.
When lifting or moving the machine, contact your service representative.
Do not touch electrical parts, such as connectors or printed circuit boards.
They could be damaged by static electricity.
Do not attempt to perform any operations not explained in this handbook.
Use shielded interface cables.
OPERATION GUIDE xix
CAUTION
Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
Cautions when Handling Consumables
CAUTION
Do not attempt to incinerate the Toner Container. Dangerous
sparks may cause burns.
Keep the Toner Container out of the reach of children.
If toner happens to spill from the Toner Container, avoid
inhalation and ingestion, as well as contact with your eyes and
skin.
•If you do happen to inhale toner, move to a place with fresh
air and gargle thoroughly with a large amount of water. If coughing
develops, contact a physician.
•If you do happen to ingest toner, rinse your mouth out with water and
drink 1 or 2 cups of water to dilute the contents of your stomach. If
necessary, contact a physician.
•If you do happen to get toner in your eyes, flush them thoroughly with
water. If there is any remaining tenderness, contact a physician.
•If toner does happen to get on your skin, wash with soap and water.
Do not attempt to force open or destroy the Toner Container.
Other Precautions
After use, always dispose of the Toner Container in accordance with
Federal, State and Local rules and regulations.
Store all consumables in a cool, dark location.
If the machine will not be used for an extended period of time, remove the
paper from the cassette, return it to its original package and reseal it.
xx OPERATION GUIDE
About the Operation Guide
This Operation Guide has the following chapters:
Chapter 1 - Machine Parts
This chapter explains the names of parts.
Chapter 2 - Printing Operation
This chapter explains how to print from your workstation.
Chapter 3 - Maintenance
This chapter explains how to replace the toner container and how to care
for your printer.
Chapter 4 - Troubleshooting
This chapter explains how to handle printer problems that may occur, such
as paper jams.
Chapter 5 - Specifications
This chapter lists the printer’s specifications.
OPERATION GUIDE xxi
Conventions
This manual uses the following conventions.
Convention Description Example
Italic Typeface Used to emphasize a key word,
phrase or references to
additional information.
Close the top cover.
Refer to Toner Container Replacement
on page 3-3.
Courier Typeface Used to denote messages or
names displayed on the
operation panel.
Replace the waste toner box when the
Check waste toner box message is
displayed.
Bold Typeface Used to denote operation panel
keys.
Press [Menu].
Notes Used to provide additional or
useful information about a
function or feature.
NOTE: For information about storing the
pin, refer to step 10.
Important Use to provide important
information. IMPORTANT: Ensure paper is not
folded, curled, or damaged.
Caution Cautions are statements that
suggest mechanical damage as
a result of an action.
CAUTION: Do not pull the cassette out
when holding the front of the machine.
Warning Used to alert users to the
possibility of personal injury.
WARNING: High voltage is present
in the charger section.
xxii OPERATION GUIDE
OPERATION GUIDE 1-1
1 Machine Parts
This section provides explanations and illustrations for you to
determine the parts and their functions. Try to be familiar with
the names and functions of these parts for correct use and
optimal performance.
This chapter contains explanations on the following topics:
• ..........Components at the Front of the Printer.............. 1-2
• Components at the Left of the Printer and Internal
Components................................................................. 1-2
• Components at the Rear of the Printer......................... 1-3
Machine Parts
1-2 OPERATION GUIDE
Components at the Front of the Printer
1Top Cover
2Paper Stopper
3Top Tray
4Right Cover
5Operation Panel
6Paper Cassette
7MP (Multi-Purpose) Tray
Components at the Left of the Printer and Internal Components
1Left Cover
2Toner Container
3Power Switch
4Waste Toner Box
5
6
1
23
4
7
2
4
1
3
Machine Parts
OPERATION GUIDE 1-3
Components at the Rear of the Printer
1USB Memory Slot
2USB Interface Connector
3Network indicators
4Network Interface Connector
5Parallel Interface Connector
6Power Cord Connector
7Rear Unit
8Option Interface Slot (Network/Serial/CF card/Microdrive)
6
8
1
2
3
5
7
4
Machine Parts
1-4 OPERATION GUIDE
OPERATION GUIDE 2-1
2 Printing Operation
This chapter contains explanations on the following topics:
• Loading Printer Driver .................................................. 2-2
• Printing from Application Software ............................... 2-3
Printing Operation
2-2 OPERATION GUIDE
Loading Printer Driver
Ensure the printer is plugged in and connected to the PC before installing
the printer driver from the CD-ROM.
1Switch on the PC and activate Windows.
NOTE: If the Welcome to the Found New Hardware Wizard dialog box
displays, select Cancel.
2Insert the CD-ROM supplied with the printer into the optical drive of the PC.
3The installation program launches.
NOTE: If the installation program fails to launch, use Windows Explorer
to access the CD-ROM and select Setup.exe.
4Perform the procedures displayed on the installation program to install the
KX DRIVER.
Printing Operation
OPERATION GUIDE 2-3
Printing from Application Software
The steps required to print a document created with an application are
explained below. You can select the printing Paper Size and Output
Destination.
1Load the paper required into the paper cassette.
2From the application File menu, select Print. The Print dialog box displays.
3Click the drop down list of printer names. All the printers installed in
Windows are listed. Click the name of the machine.
4Use Number of copies to enter the number of prints required. Up to 999
copies can be entered.
For Microsoft Word, we recommend that you click Options and specify
Use printer settings for the Default tray.
5To start printing, click OK.
3
4
Printing Operation
2-4 OPERATION GUIDE
OPERATION GUIDE 3-1
3 Maintenance
This chapter contains explanations on the following topics:
• General Information.......................................... 3-2............
• Toner Container Replacement............................ 3-3..........
• Cleaning the Printer.......................................... 3-8............
Maintenance
3-2 OPERATION GUIDE
General Information
This chapter describes basic maintenance tasks you can perform on the
printer. You can replace the following component according to the printer’s
display:
• Toner Kits
• Waste Toner Box
Also, the internal parts need periodic cleaning.
Maintenance
OPERATION GUIDE 3-3
Toner Container Replacement
Frequency of toner container replacement
The life of the toner containers depends on the amount of toner required to
accomplish your printing jobs. Assuming paper of A4 size, an average
toner coverage of approximately 5% and EcoPrint mode turned off, the
toner container will need replacing approximately once every 20,000
pages (EP 470DN); 15,000 pages (EP 370DN).
You can print a status page to check how much toner remains in the toner
container. The Toner Gauge in the consumables status section on the
status page shows a progress bar, which roughly represents how much
toner is left in the toner container.
Starter Toner Container
The toner container packed with the new printer is a starter toner container.
The starter toner container lasts an average of 10,000 pages (EP 470DN);
7,500 pages (EP 370DN).
Toner Kits
For best results, we recommend that you only use genuine Kyocera Parts
and Supplies.
A new toner kit contains the following items:
• Toner Container
• Plastic waste bags for old toner container and old waste toner box
• Waste toner box
• Installation Guide
NOTE: Do not remove the toner container from the carton until you are
ready to install it in the printer.
Understanding Messages Requesting Toner Container Replacement
The printer displays messages at two stages of toner usage. This message
is automatically alternated with the other printer message (such as
Ready):
• When the printer becomes low on toner, the printer displays the
message Toner low as the first caution. Note the replacement is not
always necessary at this stage.
• If you ignore the above message and continue printing, the printer
displays the message Replace toner — just before the toner is
used up. The toner container must be replaced immediately. After the
cleaning is finished, however, the message does not automatically
change to Ready. To restart printing, you must press [GO] and make
the printer ready.
Maintenance
3-4 OPERATION GUIDE
In either case, replace the toner container, refer to Toner Container
Replacement on page 3-3.
Replacing the Toner Container
NOTE: During toner container replacement, temporarily put storage
media and computer supplies (such as floppy disks) away from around
the toner container. This is to avoid damaging media by the magnetism of
toner.
This section explains how to replace the toner container. When replacing
the toner container, always replace the waste toner box at the same time.
If this box is full, the printer may be damaged or contaminated by the waste
toner that may spill over the box.
NOTE: You do not have to turn printer power off before starting the
replacement. Any data that may be under printing process in the printer
will be deleted if you turn printer power off.
1Open the top cover.
Maintenance
OPERATION GUIDE 3-5
2Push lock lever to the right and pull out the toner container.
3Put the old toner container in the plastic bag (contained in the toner kit) and
discard it later according to the local code or regulations for waste disposal.
4Take the new toner container out of the toner kit.
5Shake the new toner container at least 10 times as shown in the figure in
order to distribute the toner evenly inside the container.
6Remove the label from the toner container.
Lock Lever
Plastic Bag
Maintenance
3-6 OPERATION GUIDE
7Set the new toner container in the printer and push down on the top of the
toner container to install it firmly in place as shown in the figure below.
8Close the top cover.
Proceed to the next section.
Replacing the Waste Toner Box
When replacing the toner container, the used waste toner box in the printer
should also be replaced with the new one from the new toner kit. A new
waste toner box is included with the toner kit. The printer will not operate
without replacing the waste toner box.
1Open the left cover. While holding the waste toner box, press the lock lever
and then gently remove the waste toner box.
NOTE: Remove the waste toner box as gently as possible so as not to
scatter the toner inside. Do not let the opening of the waste toner box face
downward.
Lock Lever
Maintenance
OPERATION GUIDE 3-7
2Close the cap to the old waste toner box after removing the box from the
printer.
3To prevent toner from spilling, put the old waste toner box in the plastic bag
(contained in the toner kit) and discard it later according to the local code
or regulations for waste disposal.
4Open the cap of the new waste toner box.
Cap
Old Waste Toner Box
Plastic Bag
Cap
New Waste Toner Box
Maintenance
3-8 OPERATION GUIDE
5Insert the new waste toner box as shown in the figure below. When the box
is set correctly, it will snap into place.
6Make sure that the waste toner box is correctly inserted and close the left
cover.
After replacing the toner containers and the waste toner box, clean the
internal parts. For instructions, refer to Cleaning the Printer on page 3-8.
Cleaning the Printer
To avoid print quality problems, the interior of the printer must be cleaned.
1Open the top cover and MP tray.
Maintenance
OPERATION GUIDE 3-9
2Lift the developer unit together with the toner container out of the printer.
3Use a lint free cloth to clean dust and dirt away from the registration roller
(metal).
Maintenance
3-10 OPERATION GUIDE
4Insert the developer unit together with the toner container, back into the
machine.
5Close the top cover and MP tray.
OPERATION GUIDE 4-1
4 Troubleshooting
This chapter contains explanations on the following topics:
• General Guidelines.............. .............. 4-2............... ............
• ..........Print Quality Problems........................................ 4-3
• Error Messages ............................................................ 4-5
• Clearing Paper Jams...................................................4-11
If a problem cannot be corrected, contact your service
technician.
Troubleshooting
4-2 OPERATION GUIDE
General Guidelines
The table below provides basic solutions for problems you may encounter
with the printer. We suggest you consult this table to troubleshoot the
problems before calling for service.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in the
application software. Consult the documentation supplied with the
application software.
• If the printer prints garbage characters or stalls when the computer is
turned on, particularly when the printer is connected to the computer
under Windows 98 via the parallel port, rename device driver file
drvwppqt.vxd. This file may be located in Windows\System\Iosubsys
or Arcada\System folder. For technical details, visit Microsoft web site
for the device driver.
Symptom Check Items Corrective Action
Print quality is not good. Refer to Print Quality Problems on page 4-3.
Paper is jammed. Refer to Clearing Paper Jams on page 4-11.
Nothing lights on the operation
panel even when power is turned
on and the fan makes no noise.
Check that the power cord is
properly plugged into the power
outlet.
Turn off the printer’s power, plug in
the power cord securely, and try
turning on the printer’s power
again.
Check that the power switch is
in the On (|) position.
Set the power switch to the On
position.
The printer prints a status page,
but does not print jobs from the
computer.
Check the printer cable or the
interface cable.
Connect both ends of the printer
cable securely. Try replacing the
printer cable or the interface cable.
Check program files and
application software. Try printing another file or using
another print command. If the
problem occurs only with a specific
file or application, check the printer
driver settings for that application.
Troubleshooting
OPERATION GUIDE 4-3
Print Quality Problems
The tables and diagrams in the following sections define print quality
problems and the corrective action you can conduct to solve the problems.
Some solutions may require cleaning or replacing parts of the printer.
If the suggested corrective action will not solve the problem, call for
service.
Printed Results Corrective Action
Completely blank printout Check the toner container.
Open the top cover and check that the toner container is correctly
installed in the printer. For more information on installing the toner
container, refer to Toner Container Replacement on page 3-3.
Check that the application software is correctly operated.
Black or white vertical streaks Check the operation panel for toner.
If the Toner low message is displayed, install a new toner kit. To
replace the toner container, refer to Toner Container
Replacement on page 3-3.
Faint or blurred printing Check the EcoPrint setting.
When this setting is On, switch it to off on the operation panel.
Make sure the paper type setting is correct the paper being used.
Check the operation panel. If the Toner low message is
displayed, install a new toner kit. To replace toner, refer to Toner
Container Replacement on page 3-3.
Troubleshooting
4-4 OPERATION GUIDE
Grey background Check the operation panel.
If the Toner low message is displayed and the Attention indicator is
flashing, install a new toner kit. Refer to Toner Container
Replacement on page 3-3.
Check the print density.
Display the print density menu from the operation panel and select
a lighter density setting.
Dirt on the top edge or back of the
paper
Clean the parts in the paper paths—such as the paper cassette,
etc.
Printing incomplete or out of
position
Check that the application software is correctly operated.
Refer to Tips on page 4-2.
Printed Results Corrective Action
Troubleshooting
OPERATION GUIDE 4-5
Error Messages
The following table lists errors and maintenance messages that you can be
dealt with by yourself. If Call service appears, turn off the printer,
disconnect the power cord, and contact your service technician.
Some errors cause the alarm to sound. To stop the alarm, press [Cancel].
Message Corrective Action
Add paper MPTray
The paper has run out in the paper source displayed. Supply paper according to
the paper source displayed (paper cassettes, MP tray, optional paper feeders, or
optional envelope feeder).
This message is displayed alternately with messages indicating the printer status,
such as, Ready, , Please wait Processing, Waiting, and FormFeed Time
Out.
Call service
F###
F### represents a controller error (#=0 1, , 2, ...). Call for service. The printer does
not operate when this message is displayed.
Call service
####:0123456
#### represents a mechanical error (#=0 1 2, , , ...). Call for service. The printer
does not operate when this message is displayed. The total number of pages
printed is also indicated, e.g. 0123456.
Cassette #
not loaded
The corresponding paper cassette is not installed. Install the cassette. The
cassette number can be 1 (topmost) to 4 (bottom).
Check waste
toner box
This message warns following two cases. Install the new waste toner box.
The waste toner box is not installed.
The waste toner box is full.
Clean printer
Press GO
Please clean the inside of the printer. Refer to Cleaning the Printer on page 3-8.
This message will be displayed when replacing the toner container after the
message Replace toner is displayed. After cleaning the inside of the printer,
press [GO] and the printer will be ready for printing.
Close
left cover
The left cover of the printer is open. Close the left cover.
Close
rear unit
The rear unit of the printer is open. Close the printer rear unit.
Close
top cover
The top cover of the printer is open. Close the printer top cover.
Duplex disabled
Press GO
You attempted to print with a paper size and paper type that cannot be used for
duplex printing. Press [GO] to print onto one-side of the paper only.
Produkt Specifikationer
| Mærke: | Kyocera |
| Kategori: | Printer |
| Model: | EP 370DN |
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