Introduction to Microsoft Dynamics 365.................................................................................................................................... 2
Subscription Licensing Requirements .......................................................................................................................................... 2
Licensing Requirements for Internal Users 3.......................................................................................................................................................
Microsoft Dynamics 365 Subscription License Types ............................................................................................................ 7
Dynamics 365 for Team Members ....................................................................................................................................................................... 7
Dynamics 365 for Operations Activity ................................................................................................................................................................ 8
Dynamics 365 Enterprise Edition Applications ......................................................................................................................... 9
Microsoft PowerApps ................................................................................................................................................................................................ 9
Microsoft Dynamics 365 for Sales ........................................................................................................................................................................ 9
Microsoft Dynamics 365 for Customer Service .............................................................................................................................................. 9
Dynamics 365 for Finance and Operations ................................................................................................................................................... 11
Dynamics 365 for Retail ......................................................................................................................................................................................... 12
Dynamics 365 for Talent ....................................................................................................................................................................................... 12
Dynamics 365 Plans .......................................................................................................................................................................... 13
Enterprise Edition Customer Engagement Plan .......................................................................................................................................... 13
Enterprise Edition Unified Operations Plan ................................................................................................................................................... 13
Enterprise Edition Dynamics 365 Plan ............................................................................................................................................................. 15
Microsoft Relationship Sales ......................................................................................................................................................... 15
Custom Entities .................................................................................................................................................................................. 15
Device Subscription License .......................................................................................................................................................... 16
Additional Services and Software ............................................................................................................................................... 17
Default Subscription Capacities ................................................................................................................................................... 18
Microsoft Power BI in Microsoft Dynamics 365 .................................................................................................................... 22
Microsoft Dynamics 365 Add-ons .............................................................................................................................................. 22
Dynamics 365 Support Policies .................................................................................................................................................... 27
Premier Support Services ............................................................................................................................................................... 30
Licensing Programs .......................................................................................................................................................................... 30
International Availability ................................................................................................................................................................. 31
Microsoft Dynamics Lifecycle Services ...................................................................................................................................... 31
Free Trial ................................................................................................................................................................................................ 31
Links for Additional Information ................................................................................................................................................. 31
Appendix A: Key Team Members Features ............................................................................................................................. 33
Appendix B: Customer Engagement Plan Applications ..................................................................................................... 34
Appendix C: Dynamics 365 for Unified Operations Plan Security Roles by User SL Level ................................... 37
Appendix D: Operations Customization and Licensing Requirements ........................................................................ 45
Appendix E: Support Policies ........................................................................................................................................................ 47
Appendix F: Change Log ................................................................................................................................................................ 48
