Accessories (sold separately)
◗ Replacement Shaving Head Model BG2000
◗ Philips Norelco Razor Accessories may be
purchased at a store near you or on our
website: www.philips.com/store
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
or call 1-800-243-3050 for assistance.
If you are not fully satisfied with your Philips Norelco
groomer send the product back and we’ll refund you the
The Groomer must be shipped prepaid by insured
mail, insurance prepaid, have the original sales
receipt, indicating purchase price and date of
purchase, and the money-back guarantee return
authorization form enclosed. We cannot be
responsible for lost mail.
The Groomer must be postmarked no later
than 45 days after the date of purchase. Philips
Norelco reserves the right to verify the purchase
price of the product and limit refunds not to
exceed suggested retail price.
To obtain money-back guarantee return
authorization form, call 1-800-243-3050 for
Delivery of refund check will occur 6–8 weeks AFTER
receipt of returned product.
Philips Electronics North America Corporation warrants
each new Philips Norelco product, Model XA2029 (except
foil, cutters and comb) against defects in materials or
workmanship for a period of two years from the date of
purchase, and agrees to repair or replace any defective
IMPORTANT: This warranty does not cover damage
resulting from accident, misuse or abuse, lack of reasonable
care, the affixing of any attachment not provided with
the product or loss of parts or subjecting the product
to any but the specified voltage.* Use of unauthorized
replacement parts will void this warranty.
PHILIPS ELECTRONICS NORTH AMERICA
CORPORATION WILL NOT PAY FOR
WARRANTY SERVICE PERFORMED BY A
NON-AUTHORIZED REPAIR SERVICE AND
WILL NOT REIMBURSE THE CONSUMER
FOR DAMAGE RESULTING FROM WARRANTY
SERVICE PERFORMED BY A NON-
AUTHORIZED REPAIR SERVICE.
NO RESPONSIBILITY IS ASSUMED FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
In order to obtain warranty service, simply go to www.
philips.com/norelco or call 1-800-243-3050 for assistance. It
is suggested that for your protection you return shipments
of product by insured mail, insurance prepaid. Damage
occurring during shipment is not covered by this warranty.
NOTE: No other warranty, written or oral, is authorized
by Philips Electronics North America Corporation. This
warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Some
states do not allow the exclusion or limitation of incidental
or consequential damages, so the above exclusion and
limitations may not apply to you.
*Read enclosed instructions carefully.
Philips Consumer Lifestyle
A Division of Philips Electronics North America Corporation
P.O. Box 10313, Stamford, CT 06904
This symbol on the product’s nameplate means it is
listed by Underwriters’ Laboratories, Inc.
AXE is a trademark of Unilever PLC.
Norelco is a Registered Trademark of Philips Electronics
North America Corporation.
PHILIPS is a Registered Trademark of Koninklijke Philips Electronics N.V.
© 2012 Philips Electronics North America Corporation. All Rights Reserved.
When using an electric appliance, basic precau-
tions should always be followed, including the
Read all instructions before using this
To reduce the risk of electric shock:
1. Do not reach for a charging stand while
plugged in that has fallen into water. Unplug
2. Power plug and the accessories connected
to it are not for immersion or for use in
3. Do not use an extension cord with this
4. Do not place or store charging stand where
it can fall or be pulled into a tub or sink. Do
not place or drop a charging stand into
water or other liquid while plugged in.
5. Always unplug the charging stand from the
electrical outlet immediately after use,
except when groomer is (re)charging.
6. Remove power supply cord from charging
7. When discarding groomer, unplug charging
stand and remove groomer from charging
stand before removing rechargeable
batteries. See Battery Removal instructions.
To reduce the risk of burns, fire, electric
shock or injury to persons:
1. Close supervision is necessary when this
groomer/charging stand is used by, on, or
near children or invalids.
2. Use this groomer/charging stand for its
intended household use as described in this
manual. Do not use attachments not
recommended by Philips Electronics North
3. Never operate this groomer/charging stand
if it has a damaged cord or charging plug, if
it is not working properly, if it has been
dropped or damaged, or dropped into water.
For assistance call 1-800-243-3050.
4. Keep the groomer, charging stand, cord and
charging plug away from heated surfaces.
5. Never drop or insert any object into any
6. Do not operate, charge or plug in groomer
outdoors or where aerosol (spray) products
are being used or where oxygen is being
7. Always check foil, cutters, and trimmers
before using the groomer. Do not use
the groomer if foil, cutters or trimmers are
damaged, as injury may occur.
8. Always attach plug to charging stand first,
then charging plug into outlet. To disconnect,
remove charging plug from outlet.
9. Use only the cord and charging stand
provided to charge and (re)charge the
groomer. Do not wrap cord around
10. If the appliance is subjected to a major
change in temperature, pressure or
humidity, let the appliance acclimatize for
11. Never put the groomer/charging stand in
direct sunlight or store at a temperature
12. Groomer is water-safe and can be rinsed
under running tap water or used in shower.
Do not submerge groomer in water.
13. To prevent possible damage to the cord, do
not wrap cord around the charging stand.
Do not store in a damp environment.
14. Only use the power plug and other
accessories supplied with the groomer.
w The power plug contains a transformer. Do not
cut off the power plug to replace it with another
plug, as this will cause a hazardous condition.
w Before using check foil cutters, trimmer and
comb for wear or damage. If shaving foil, cutters,
trimmer and comb become damaged or worn, do
not continue using groomer as injury may occur.
Replace shaving foil and cutters immediately.
w This Philips Norelco groomer contains a Nickel
Metal Hydride battery which must be disposed of
w Battery should only be removed when groomer
is to be discarded. Do not attempt to replace
battery. Insulate battery ends by covering with
tape and/or place battery in a small plastic bag.
w Do not attempt to plug electrical cord into outlet
or recharge groomer after battery has been
w Only use the power cord provided to charge
w An adaptor plug may be necessary for charging in
some foreign countries. Use an attachment plug
adaptor of the proper configuration for the power
w Charging, recharging, storing or using at
temperatures below 40˚F or higher than 95˚F
adversely affects lifetime of battery.
w Do not leave the groomer charging for more than
w This appliance is only intended for shaving and
trimming body parts below the neckline. Do not
use it to shave or trim facial or scalp hair.
w Regular cleaning guarantees better trimming and
w Always switch groomer OFF before cleaning.
w Do not use abrasive cleaning agents, scourers
or aggressive liquids such as alcohol, gasoline or
acetone to clean groomer and attachments.
w This groomer has no other user-serviceable parts.
Call 1-800-243-3050 for assistance.
Register your product and get support at
Problem Possible cause Solution
A Trimming Comb 1 (1/8 inch/3mm)
D Battery Status Indicator
This symbol indicates that
◗ Be sure groomer is turned off. Remove cord
from outlet and charging stand before storing
in a safe, dry location where it will not be
crushed, banged or subject to damage.
◗ Do not wrap power cord around groomer/
charging stand when storing.
Congratulations on your purchase and welcome
To fully benefit from the support that Philips
Norelco offers, register your product at www.
It's your body, so style and shave it the way you
want. This tool is designed to get into all the
places you choose to smooth, without nicks or
irritation. Designed to work in the shower, so
soap up, shave away and then check out just how
w Allow groomer to run until battery is empty/
depleted before removing battery. Turn
w Dispose of battery properly. Do not
incinerate. Battery may explode if overheated.
Do not wrap in metal or aluminum foil. Wrap
in newspaper before discarding.
w It is suggested that you contact your local
town or city officials or call 1-800-8-BATTERY
or www.rbrc.com to determine proper
battery drop-off locations.
w When shaving sensitive areas for the first
time, you may feel some discomfort, irritation
or reddening. This is normal as your skin
needs time to adjust to shaving.
w Make sure the shaving head is always in
full contact with your skin. Do not press
too hard. Pressing too hard may cause skin
TIP: For wet shaving, prep skin with lathered soap
or shaving foam. For dry shaving, make sure skin is
clean and dry. Stretching your skin can help prevent
NOTE: Do not use a towel or cloth to
dry shaving foil or cutters. Allow to air dry
w Use this groomer for its intended household
use as described in this manual.
w If you are trimming for the first time, be
careful. Do not move groomer too fast.
Make smooth and gentle movements.
w To trim the most effective way, move groomer
against the direction of hair growth. Make
sure the surface of the comb always stays in
w If cut hairs accumulate in the comb, turn
trimmer off, remove comb and blow and/or
shake hair out of the comb.
TIP: Trimming is easiest and more effective when
skin and hair are dry. Try different trimming
positions (i.e. upwards, downwards or across) since
all hairs do not grow in the same direction. Practice
is best for optimum results.
w Charging requires 8 hours. The battery status
indicator will blink green while (re)charging and
then light up continuously when fully charged.
The groomer has a cordless grooming time of
w Battery performance is best if you recharge
only when the battery is (almost) completely
w Recharge when the battery status indicator
blinks orange. This indicates there is
approximately 10 minutes of operating time
◗ It is recommended to replace shaving foil and
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