Polycom VVX 401 Manual
Polycom
Kontor telefon
VVX 401
Læs nedenfor 📖 manual på dansk for Polycom VVX 401 (230 sider) i kategorien Kontor telefon. Denne guide var nyttig for 23 personer og blev bedømt med 4.5 stjerner i gennemsnit af 2 brugere
Side 1/230
UC Software 5.4.1 |December 2015 | 3725-46211-005A
USER GUIDE
Polycom® VVX® Business Media
Phones
Applies to Polycom VVX 101, 201, 300 Series, 400
Series, 500 Series, 600 Series, and 1500 Business
Media Phones, Polycom VVX Camera, and Polycom
VVX Expansion Modules
2
Copyright© 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
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Table of Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Get Started with Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . . . 19
Overview of Phone Hardware and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VVX 101 and VVX 201 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
VVX 300 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
VVX 400 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
VVX 500 Series and VVX 600 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
VVX 1500 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Securing Your Phone with the Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Overview of the Phone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Switch among Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Icons and Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Entering Information in Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Entering Information Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enter Information Using the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Inputting Chinese Characters with PinYin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the PinYin Input Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Log Into and Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Log Into Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Log Out of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Change Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Log Into a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sign In Using Your Skype for Business Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sign Out of Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sign In Using Your BroadSoft UC-One Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Unlock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Change Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Placing and Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Placing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place an International Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls from Recent Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls to Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Place Calls from Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Place Calls from a Locked or Logged Out Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Place a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Place a Call with a Hidden Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Use H.323 Protocol to Place Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Answer Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answer Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answer Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer a Call When in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answering Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer Calls on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Skype for Business Calls on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Calls from VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Switch among the Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 59
Mute and Unmute Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
End Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
End Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Hold Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Resume Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Resume Calls on VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cancel a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking and Retrieving Calls on the Skype for Business Server . . . . . . . . . . . . . . . . . . . 62
Park Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Retrieving Parked Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking and Retrieving Calls on the BroadSoft BroadWorks Server . . . . . . . . . . . . . . . . 63
Park BroadSoft Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Retrieve BroadSoft Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Calls on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
View a List of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Manage Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones . . . . . . . . . . . 66
Display Calls from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Display Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Manage Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing Calls Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Managing Calls with BroadSoft UC-One BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . 68
Enable BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Edit BroadWorks Anywhere Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Disable BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Remove BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing Calls with BroadSoft UC-One Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Add a Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Disable Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Edit Your Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ignoring or Rejecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ignore or Silence Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reject Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reject Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Rejecting Calls with Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Enable Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reject Calls with Do Not Disturb on Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reject Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Redirecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
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Forwarding Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Forward an Incoming Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Forward All Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Disable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Forwarding Incoming Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Forward Skype for Business Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forward Skype for Business Calls to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Simultaneously Ring a Group of Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forward Calls to Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Simultaneously Ring Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Divert Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Tips for Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Initiate Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Join Calls to Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
End Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Hold Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Resume Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Split Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Manage Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Skype for Business Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Initiating a Skype for Business Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Initiate a Skype for Business Conference on Your Phone . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Conference Call in the Skype for Business Client . . . . . . . . . . . . . . . . . . . . 81
Initiating a Group Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Group Conference Call on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Group Conference Call in the Skype for Business Client . . . . . . . . . . . . . . . 82
Initiate a Conference Call during a Skype for Business Call . . . . . . . . . . . . . . . . . . . . . . . 82
Add Contacts to a Skype for Business Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Send Contacts Active Conference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing a Roster of Skype for Business Conference Participants . . . . . . . . . . . . . . . . . . 83
Exit the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Return to the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Managing Skype for Business Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Muting Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Demote or Promote Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Enable and Disable Conference Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Remove Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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Lock and Unlock a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Alcatel-Lucent Advanced Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Initiate an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Initiate an Advanced Conference Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Add Contacts to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Join Calls to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Join Two Calls into an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Viewing a Roster of Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Exit the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Return to the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Managing Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Muting Conference Participants’ Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Remove Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Shared Line Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Missed and Received Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Hold Calls Privately on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Barge In on Calls for Busy Lamp Field Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
GENBAND’s Multiple Appearance Directory Number - Single Call Appearance . . . . . . . . . . 91
Placing a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Answering MADN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Barge In on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Resume Held MADN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Enabling Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Enable Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Disable Privacy Temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Enable Privacy on a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Shared Line Appearance for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Shared Line Appearance Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Answering SLA Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Resume Held SLA Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Boss-Admin for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Assign Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
View the Delegates Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
View the Boss Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Set a Ringtone for Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Edit the Delegates Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Managing Calls on the Boss’s Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
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Respond to Incoming Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Viewing Call Status on the Boss’s Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
View Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Resume Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Transfer Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Call on Behalf of a Boss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Join Conference Calls for a Boss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Alcatel-Lucent Shared Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Placing a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering SCAP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Bridging into Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Make Active Calls Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Holding or Passing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Pass SCAP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring . . . . . . . . . . . . 105
Add Numbers to Your Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Delete Numbers from the Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Record Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Guidelines when Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Pause a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Resume a Recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Record Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Browse Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Play Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pause and Resume Played Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Stop Playing a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Rename a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Delete Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tips for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Control the Lens Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Stop Sending Video with the Privacy Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Status Indicators and Messages for the VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing Video Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
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Set the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Stop Video for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Change Video Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Changing the Video Call and PIP Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Change How PIP Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Change How Far-Side Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Display All Video Calls in Full Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Place a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Stop Sending Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
No Video from the Far Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Display Video Calls in Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Exit Full Screen View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Swap Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Handling Video and Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Handle Conference Calls with Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Managing Video Calls without a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Managing Audio and Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
View Video in Full Screen during Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Handling a Mixture of Video and Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Place Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Call Lists and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
View Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
View Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Save a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Edit Recent Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Sort Recent Call Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Sort Entries by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
View Recent Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
View Recent Skype for Business Calls in Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Managing the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Search for Contacts in the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Add a Contact to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
View Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Update a Contact’s Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Managing the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Perform a Quick Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 130
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Perform an Advanced Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . 130
Save Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Clear Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Add Contacts from the Corporate Directory to the Contact Directory . . . . . . . . . . . . . . . 131
Search the Skype for Business Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Saving Contacts from the Skype for Business Directory . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Contacts to Skype for Business Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Skype for Business Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . 132
Search the Outlook Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Outlook Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Searching the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Perform a Simple Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Perform an Advanced Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . 133
Add BroadSoft Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Managing the GENBAND Address Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Searching the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Save a Global Address Book Contact to the Contact Directory . . . . . . . . . . . . . . . . 135
Save Global Address Book Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
View Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Search Your Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Add Contacts to the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Delete Contacts from the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Edit Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Favorites and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Managing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Add Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
View Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
View Favorites on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
View Favorites from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Reorder Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Delete Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Add Contacts to Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
View Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Monitor Contacts on Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
View Your Watcher List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Block Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
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View a List of Blocked Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Managing Skype for Business Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Add a Contact to Your Microsoft Skype for Business Contact List . . . . . . . . . . . . . . . . 143
View Skype for Business Favorites and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Assign Skype for Business Contacts to Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Skype for Business Contacts’ Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
View Contact’s Activity on VVX 201, 300, and 400 Phones . . . . . . . . . . . . . . . . . . . 147
View Contact Information on the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
View the Skype for Business Contacts’ Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Change the Privacy Relationship for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Managing BroadSoft UC-One Favorites and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
BroadSoft UC-One Contacts’ Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
View BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
View BroadSoft UC-One Favorites in the Contact List . . . . . . . . . . . . . . . . . . . . . . . 150
View BroadSoft Contacts and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Search for BroadSoft UC-One Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Update Your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Update Your Skype for Business Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Automatically Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Access, Send, and Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Access Voicemail and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Remove the Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Access Skype for Business Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Managing Skype for Business Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Call a Contact from Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Delete Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Mark Message as Read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Send Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Read Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Reply to Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Delete Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Broadcasting Messages with Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Sending and Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Send Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Group Paging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Change the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
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Update Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Enable Pages to Play during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Broadcasting Messages with Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Sending and Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Send PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Listen to PTT Broadcasts during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Reply to PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
End PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Push-To-Talk Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Change the Default Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Update Channel Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Enable PTT Broadcasts to Play During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . 165
Use Applications on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Open the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Navigate Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Navigate Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Display Meeting View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Return to Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Use Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Choose a Meeting Reminder Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Choose an Alert Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Disable Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Joining Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join a Meeting from a Meeting Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join a Meeting with an Alternate Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join Skype for Business Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . 170
Navigating the Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
View the Idle Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Use the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Browser Navigation Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Enter Information into the Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Using the Launch Pad on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Access the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Navigate the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Display the Launch Pad’s Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
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Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Disconnect Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Using Bluetooth Headsets with VVX 600 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Enable Bluetooth and Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Managing Calls with Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Disconnect and Remove Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Setting Up and Enabling the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . 192
Use the Direct Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Disable the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Access Your Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Using Keyboard Shortcuts to Perform Tasks on Your Phone . . . . . . . . . . . . . . . . . . 196
Enter Text in a Different Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Connecting a Netgear Wi-Fi Adapter to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Connect the Wi-Fi Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Connecting Polycom VVX Expansion Modules to Your Phone . . . . . . . . . . . . . . . . . . . . . . . 200
VVX Expansion Module Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Connect VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Connect Additional Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Assigning Contacts and Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . 204
Assign Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Assign Skype for Business Contacts to VVX Expansion Modules . . . . . . . . . . . . . . 205
Identify Line Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Generate the VVX Expansion Module Directory Card . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Insert the Directory Card on the VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . 207
Navigate VVX Color Expansion Module Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Smart Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Alternate Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Connecting to Skype for Business on Your Phone Using Better Together over Ethernet . . . 210
Installing the Polycom Better Together over Ethernet Connector . . . . . . . . . . . . . . . . . . 210
Download the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Install the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Enable and Pair Better Together over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Set Your Phone as Your Primary Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Using BToE to Manage Calls on Your Phone and Skype for Business client . . . . . . . . . 213
Answer BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Place BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
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Pause and Resume BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Move Call Audio between Your Phone and Computer . . . . . . . . . . . . . . . . . . . . . . . 214
Use Your Phone as Your Primary Audio Device for Your Computer . . . . . . . . . . . . . . . 215
Disable BToE on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Stop BToE on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Uninstall the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Accessibility Features on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Features for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Features for Vision-Impaired and Blind Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Features for Mobility-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Maintain Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Investigate Phone Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Remove Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Restart the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Update the Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Test Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Clean the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
View Software Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Update the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Exit the Software Update Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Update Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Postpone Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Update Your Skype for Business Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
View Software Update Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Update Skype for Business Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Troubleshoot the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
GENBAND Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
View the Status of the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Troubleshoot Audio and Echo Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Better Together over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Polycom VVX Business Media Phones User Guide
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Troubleshoot Polycom BToE Connector Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Troubleshoot Polycom BToE Connector Start Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Troubleshoot Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Polycom, Inc. 17
Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
Who Should Read this Guide?
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phone features.
This user guide contains information for the following Polycom® VVX® products:
●VVX 101 business media phones
●VVX 201 business media phones
●VVX 300, 301, 310, and 311 business media phones
●VVX 400, 401, 410, and 411 business media phones
●VVX 500 and 501 business media phones
●VVX 600 and 601 business media phones
●VVX1500 business media phones
●VVX Camera
●VVX Expansion Modules.
Typographic Conventions
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
Typographic Conventions
Convention Description
Bold Highlights interface items such as menus, menu selections, window and dialog box
names, soft keys, filenames, and directory names when they are involved in a
procedure or user action. Also used to highlight text to be entered or typed.
Italics Used to emphasize text, to show example values or inputs (in this form:
<example>), and to show titles of reference documents available from the Polycom
Support Web site and other reference sites.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 18
Related Documentation
For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX
Expansion Modules, view the following support pages:
●Polycom VVX 101
●Polycom VVX 201
●Polycom VVX 300 Series
●Polycom VVX 400 Series
●Polycom VVX 500 Series
●Polycom VVX 600 Series
●Polycom VVX 1500
●Polycom VVX Camera
●Polycom VVX Expansion Modules
You can view the following types of documents on each product page:
●User Documents:
Quick Tips A quick reference on how to use the phone’s most basic features.
●Setup and Maintenance Documents:
Quick Start Guide This guide describes the contents of your package, how to assemble the
phone or accessory, and how to connect the phone to the network. The quick start guide is
included in your phone package.
Wallmount Instructions This document provides detailed instructions for mounting your phone
on the wall. To install your phone on the wall, you need the optional wallmount package, which
includes the wallmount instructions.
Administrator’s Guide This guide provides detailed information about setting up your network
and configuring phone features.
Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page.
These documents describe workarounds to existing issues and provide expanded descriptions and
examples for phone settings and features. You can find these documents on the Polycom Profiled UC
Software Features and Polycom Engineering Advisories and Technical Notifications support pages.
Blue Text Used for cross references to other sections within this document and for hyperlinks
to external sites and documents.
Courier Used for code fragments and parameter names.
Typographic Conventions
Polycom, Inc. 19
Get Started with Polycom VVX Business
Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone’s components, the screen layout of your phone, and how to navigate your
phone’s interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in
similar ways.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone’s hardware features. For more
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone’s support page on Polycom Voice Support.
Note: Accessing features and options
As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be
enabled or may operate differently on your phone. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your phone screen.
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VVX 101 and VVX 201 Hardware
The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones.
The table lists each numbered feature shown in this figure.
VVX 101 and 201 hardware features
VVX 101 and 201 Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Hookswitch Cradles the handset and end calls.
2 Line keys Enables you to select a phone line, view calls on
a line, or quickly call a favorite contact.
3 Speaker Provides ringer and speakerphone audio output.
4 Dial pad keys Enable you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset,
speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences.
8 Speakerphone key Enables you to place and receive calls using the
speakerphone.
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9 Headset key Enables you to place and receive calls through a
headset.
10 Security slot (on side) Enables you to attach a universal security cable
lock to your phone so you can secure it to a
desktop.
11 Navigation keys / Select key Scrolls through information or options displayed
on the phone’s screen. Selects a field of
displayed data.
12 Soft keys Enable you to select context sensitive keys that
display along the bottom of the screen.
13 Home key Displays the Home screen from other screens,
and displays the Lines and Calls screen from the
Home screen.
14 Screen Shows a 2.5-inch diagonal screen with a
backlight that enables you to view menus and
data.
VVX 101 phones do not have a backlight.
15 Message Waiting Indicator Flashes red to indicate when you have new
messages.
VVX 101 and 201 Hardware Feature Descriptions
Reference
Number Feature Feature Description
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VVX 300 Series Hardware
The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media
phones. The table lists each numbered feature shown in this figure.
VVX 300 series hardware features
VVX 300 Series Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Security slot
(on top) Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
screen.
5 Transfer key Transfers an active call to a contact.
6 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use
the dial pad keys to select menu items that have index numbers.
7 Messages key Enables you to access and manage instant and voice messages.
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VVX 400 Series Hardware
The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media
phones. The table lists each numbered feature shown in this figure.
VVX 400 series hardware features
VVX 400 Series Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Security slot (on
top) Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
screen.
5 Transfer key Transfers an active call to a contact.
6 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use
the dial pad keys to select menu items that have index numbers.
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7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
12 Speakerphone
key Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
14 Navigation key/
Select key Scrolls through information or options displayed on the phone’s screen. Selects a
field of displayed data.
15 Home key Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17 Screen Shows a 3.5-inch diagonal screen with a backlight that enables you to view
menus and data.
18 Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
VVX 400 Series Hardware Feature Descriptions
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VVX 500 Series and VVX 600 Series Hardware
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media
phones. The table lists each numbered feature shown in this figure.
VVX 500 series and VVX 600 series hardware features
VVX 500 Series and 600 Series Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot
on the handset.
2 Speaker Provides ringer and speakerphone audio output.
3 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use the
dial pad keys to select menu items that have index numbers.
4 Security slot
(on side) Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
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7 Mute key Mutes local audio during calls and conferences. The key glows red when activated.
8 Speakerphone
key Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
9 Headset key Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset is
activated.
10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap
the screen to select and highlight screen items. To scroll, touch the screen, and
swipe your finger up, down, right, or left.
11 Home key Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
12 Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
VVX 500 Series and 600 Series Hardware Feature Descriptions
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VVX 1500 Hardware
The following figure displays the hardware features on the VVX 1500 business media phone. The table lists
each numbered feature shown in this figure.
VVX 1500 hardware features
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VVX 1500 Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Camera Provides near-site video. The camera barrel is located directly behind the camera
lens. The camera barrel adjusts the camera angle.
2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
Tap the screen to select and highlight screen items on screen. To scroll, touch the
screen, and swipe your finger up and down.
3 Menu key Enables you to access your phone and organization’s features as well as other
menu options.
4 Applications
key Enables you to access the Web Browser and Launch Pad.
5 Video key Controls the size, position, and transmission of video images.
6 Dial pad keys Provide the 10 digits, alphabetic characters, and special characters available in
context-sensitive applications.
7 Security slot
(on side) Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
8 Speaker Provides ringer and hands-free (speakerphone) audio output.
9 Transfer key Transfers a call to another party.
10 Headset key Enables you to place and receive calls through an optionally connected headset.
The key glows green when headset mode is selected.
11 Hold key Holds an active call or resumes a held call.
12 Speakerphone
key Enables hands-free communication during calls. The key glows green when
speakerphone mode is selected.
13 Do Not Disturb
key Cancels ringing and directs incoming calls to your mailbox. The key glows red
when activated.
14 Headset
connector Enables you to connect a headset to the phone.
15 USB port Enables you to connect a USB flash drive to display pictures on your phone, and
to record and play back calls.
16 Mute key Mutes audio transmission locally during calls and conferences. The key glows
red when activated.
17 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
18 Conference
key Enables connection with another party for a conference.
19 Delete key Deletes data displayed on the screen.
20 Redial key Dials your most recently called contact.
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Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone in the Overview of Phone Hardware and Keys section for the
location of the security slot on your phone.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone from being
stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information
on securing your phone.
Overview of the Phone Interface
Your VVX phone has icons, status indicators, and user screens to help you navigate the interface and
understand important information on the state of your phone. The following topics describe how to navigate
your phone’s interface:
●User Screens
●Icons and Status Indicators
User Screens
VVX phones have four screens that display on the phones:
●Home Screen Displays your messages, settings, and information (all VVX phones).
●Calls Screen Displays all active and held calls on your line (VVX 101, 201, 300 series, 400 series,
500 series, and 600 series phones).
●Lines Screen Displays your phone lines, your favorites, and conditional soft keys (VVX 101, 201,
300 series, 400 series, 500 series, and 600 series phones).
●Active Call Screen Displays the active call currently in progress (VVX 500 series, 600 series, and
1500 phones).
21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active and
inactive calls. The Left and Right arrow keys enable you to enable and disable
fields, scroll through values for a field, and position the cursor within text to
update the text. The Left arrow key also enables you to return to a previous
menu.
22 Messages key Enables you to access and manage instant, voice, and video messages.
23 Directory key Enables you to access the Contact and Corporate directories, as well as call lists.
24 Message LED
Indicator Flashes red when you have new messages, when the phone is in power-saving
mode, and when the software is loading on your phone.
25 Privacy
Shutter Covers and uncovers the camera.
VVX 1500 Hardware Feature Descriptions
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Home Screen
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, the phone line and icons you
can select to access phone features, settings, and information display on the Home screen. On VVX 1500
phones, your phone line and favorites display on the Home screen. For information on favorites, see the
section Managing Favorites.
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, a Page Indicator shows the
page you are currently viewing. On VVX 500/501 and 600/601 phones, you can press and hold the Page
Indicator to control how many icons display on the Home screen. The following figure shows the Page
Indicator on the VVX 300 series phones.
Home screen and Page Indicator on VVX 300 series phones
On VVX 500 series and 600 series phones, you can tap a phone line on the Home screen to display
additional phone lines and favorites on your phone, as shown next. From this screen, you can also tap a
phone line to open the Dialer or select a favorite to call (see the section Placing Audio Calls).
Additional lines and favorites from the Home screen on VVX 500 series phones
Calls Screen
The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones.
You can access the Calls screen when you have one held call or an active and held call in progress on your
phone. The Calls screen is automatically displayed when you have an active call and one or more held calls
on your phone.
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen
from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line,
and if you have multiple lines on your phone, calls display under the associated line.
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Calls screen on VVX 600 series phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen
on your phone.
To display the Calls screen:
»During a call, do one of the following:
Press the Home key .
On VVX 101 and 201 phones, press the L–>C soft key.
On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.
On VVX 500/501 and 600/601 phones, swipe the screen right to left.
Lines Screen
The Lines screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones
and is the default screen when your phone is not in use. When you have multiple calls on your phone, the
number of calls you have is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screens on VVX 300 series phones
Display the Lines Screen
You can view the Lines screen at any time on your phone from any other screen.
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To display the Lines screen:
»Press the Home key .
Active Call Screen
The Active Call screen is supported on VVX 500/501, 600/601, and 1500 phones, and the screen is
displayed when you place a call and you have an active call in progress. When you have an active call in
progress, the name and number of the contact you are talking with and the duration of the call is displayed
in the Active Call screen. In the Active Call screen, you can hold, end, and transfer the call, or set up a
conference call.
Active Call screen on VVX 500 series phones
Display the Active Call Screen
The Active Call screen displays only when an active call is in progress on your phone.
To display the Active Call screen:
»Do one of the following:
Place a call.
On VVX 500/501 and 600/601 phones, press the Home key during an active call.
On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.
On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
Switch among Phone Screens
You can see any phone screen on your phone from other screens by pressing the Home key , or by
swiping your finger from right to left on the touchscreen. Although you can access any phone screen from
other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
●If your phone is not in use, you can access the Home and Lines screen.
●If your phone has an active call, you can access the all screens.
●If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
●If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
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On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen
when your phone has an active call in progress. There is no Home key on VVX 1500 phones, and you
cannot switch among screens.
To switch among screens:
»Do one of the following:
From the Home screen, press the Home key to display either the Lines, Calls, or Active Call
screen.
The Calls and Active Call screen display only when an active or held call is in progress on your
phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
On VVX 101 and 201 phones, press the C–>L soft key to display the Lines screen from the Calls
screen.
On VVX 101 and 201 phones, press the L–>C soft key to display the Calls screen from the Lines
screen.
On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the
Lines, Calls, or Active Call screen.
Icons and Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media
phones. For information on video icons, see the section Status Indicators and Messages for the VVX
Camera.
Icons on VVX 101 and 201 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
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Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 300 Series Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Icons on VVX 101 and 201 Phones
Icon Description Icon Description
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Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 400 Series Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 300 Series Phones
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Icons and Status Indicators on VVX 500 Series and 600 Series Phones
Icon Description Icon Description
Registered line Status indicators in Lines screen. A flashing
red bar indicates held calls. A green bar
indicates an active call.
Unregistered line Do Not Disturb enabled
Placing a call Phone warning
Active call using Polycom HD Voice Login credentials invalid
Held call Shared line
Incoming call in Lines screen Shared line with a held call
Incoming call in Calls screen Call forwarding is enabled
Active conference Select to access recent calls
USB flash drive attached New message.
Recording in progress or paused
(VVX 500/501 only) Presence status (Available)
Recording paused
(VVX 600/601 only) Presence status (Busy)
Recording in progress
(VVX 600/601 only) Presence status (Away)
Placed call Presence status (Do Not Disturb)
Received call Presence status (Offline)
Missed call Presence status (No information)
Bluetooth available
(VVX 600/601 only) Bluetooth headset paired and connected
(VVX 600/601 only)
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Icons and Status Indicators on VVX 1500
Icon Description Icon Description
Buddy Status (Online)
Busy Lamp Field (BLF) indicator
(line is idle)
Audio-only Call
Buddy Status (Busy, Do Not
Disturb) Audio Call with Polycom HD Voice
Buddy Status (Be Right Back,
Away, Out to Lunch) Video Call
Buddy Status (Offline)
Busy Lamp Field (BLF) indicator
(line is busy)
Video Call with Polycom HD Voice
Message waiting indicators Call on hold (private line)
Missed calls indicator Call on hold (shared line)
Audio muted Call without Polycom HD Voice (private line)
Speed Dial Key Call (shared line)
USB device attached and idle Conference call
USB device attached and playing
back Do Not Disturb enabled
USB device attached and
recording Forward (Always)
USB device attached and
recording paused Headset attached
Presence status (Available) Line (registered, private)
Presence status (Busy) Line (registered, shared)
Presence status (Away) Line (unregistered)
Presence status (Do Not Disturb) Login credentials invalid
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Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen
keyboard on VVX 500/501, 600/601, and 1500 phones.
Before you enter information into fields, you can choose how to enter the information using the following soft
keys:
●Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
●Encoding Enables you to enter alphanumeric and special characters as well as characters in
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
When the onscreen keyboard is displayed on VVX 500/501, 600/601, and 1500 phones, the Encoding and
Mode soft keys are not available. For tips on using the onscreen keyboard, see Enter Information Using the
Onscreen Keyboard.
Entering Information Using the Dial Pad
You can use the dial pad keys on your phone console to edit or update field information. The following table
describes how to enter different types of data on your phone using the dial pad.
Presence status (Offline) Video stopped and muted
Presence status (No information) Video stopped
Mode and Encoding Options
Mode Options Encoding Options
Abc (to capitalize the first letter only, and use
lowercase for the remaining letters) Abc
ABC (to enter uppercase only) ABC
abc (to enter lowercase only) abc
123 (to enter numbers only) 123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
Icons and Status Indicators on VVX 1500
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Enter Information Using the Onscreen Keyboard
The onscreen keyboard is available on VVX 500, 600, and 1500 phones, and the keyboard enables you to
enter field information using your touchscreen. The onscreen keyboard is displayed on screen when
data fields are available. When a data entry field requires only numbers, the onscreen keyboard displays
only numbers.
To access and use the onscreen keyboard:
1Tap .
2Tap and select
Abc, ABC, abc, 123, or one of the special character options.
3Press your finger on each character you want to enter.
4When you finish, tap .
The following table describes how to enter information using the onscreen keyboard.
Using the Dial pad Keys to Enter Information
Data Type Action
Enter numbers, or characters in uppercase,
lowercase, or title case mode Select Encoding or Mode, and select ABC, , or Abc.
Enter only numbers Select Encoding or Mode, and select 123.
Enter text in another language Select Encoding, and select one of the language options.
Enter a character Press a dial pad key repeatedly to view the character options and
stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
Enter a number Select Encoding or Mode, and select 123, or press a dial pad key
repeatedly to enter the number that displays on that key.
Enter a special character Select Encoding, and select Abc, ABC, or abc. Press the 1, 0,
asterisk (*), or pound (#) key one or more times to enter one of the
following special characters:
•1 key:! | ‘^ \ @ : 1
•* key: . * - & % + ; ( )
•0 key: / , _ $ ~ = ? 0
•# key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or
abc. Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters Use the arrow keys to position the cursor to the right of the
character, or drag your finger across the characters until the cursor
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
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Inputting Chinese Characters with PinYin
PinYin is a commonly used text input method for Chinese characters. The PinYin text input feature on VVX
business media phones uses Nuance XT9® Smart Input to enable you to enter Chinese characters into text
fields using the phone’s dial pad keys or onscreen keyboard.
Using the PinYin Input Widget
You can enter Chinese characters in the contact directory, corporate directory, and browser using the PinYin
input widget and the dial pad keys or onscreen keyboard. When you select a data field to edit, the PinYin
input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed
language on your phone. The following figure shows the PinYin widget on the VVX 1500.
Using the Onscreen Keyboard to Enter Information
Task Action
Select an Encoding option (title case,
uppercase, lowercase, numbers-only, ASCII,
Latin, Katakana, Unicode, Cyrillic)
Tap and select the Encoding options you want.
Enter text Tap Abc and select the characters you want.
Enter uppercase characters Tap ABC and select the characters you want.
Enter lowercase characters Tap abc and select the characters you want.
Enter numbers Tap 123 and select the numbers you want.
Enter special characters Tap ASCII and select the characters you want.
Exit the onscreen keyboard, enter the
information, and update the next field Tap .
Delete one or more characters Drag your finger across the characters to highlight them in yellow
and .
Replace characters Highlight the characters you want to replace then enter the new
characters.
Web Info: About the PinYin text input method
For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site.
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PinYin input widget in the Contact Directory
Enter Chinese Characters with the Dial Pad Keys
You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone.
To enter Chinese characters using the PinYin widget and the dial pad keys:
1Enter the PinYin text that corresponds with the letters on the phone’s dial pad. For example, press
7464.
The possible PinYin matches display in the text field with the first match highlighted.
2Press the Star key to toggle between selections.
The recommendation area shows the possible character matches. For example, when Qing is
selected, the recommendation area shows 庆情请清青平轻晴萍评. A navigation indicator is
displayed if more matches are available.
3Use the left and right arrow keys or swipe the recommendation area on the touch screen to change
the selected character.
4Press the Select key to select the character from the recommendation area.
5After the character is selected, it is displayed in the input field at the cursor location.
6Repeat preceding steps until entry is complete.
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.
Enter Chinese Characters with the Onscreen Keyboard
You can use the onscreen keyboard and the PinYin input widget to enter Chinese characters on your phone.
To enter Chinese characters using the PinYin widget and the onscreen keyboard:
1Tap .
2Tap to verify that PinYin is the default input mode.
A list of language options display.
3Ensure that XT9 PinYin is selected.
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4Enter the PinYin text using the onscreen keyboard.
5Tap on the onscreen keyboard to select the character from the recommendation area.
6Repeat preceding steps until entry is complete.
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Log Into and Lock Your Phone
VVX business media phones enable you to lock your phone, log into your phone with login credentials, and
sign into the phone with your Microsoft® Skype for Business® or BroadSoft UC-One credentials. This section
includes the following topics:
●Log Into Your Phone
●Log Into a Visitor Desk Phone
●Sign In Using Your Skype for Business Credentials
●Sign In Using Your BroadSoft UC-One Credentials
●Locking Your Phone
If your system administrator has set up user credentials for your phone, you can view your personal settings
from any phone that is part of your organization. You can log in to a phone by entering your user ID and
password, and access your contact directory, speed dials, and settings. Contact your system administrator
for your user credentials.
Log Into Your Phone
Depending on how your system administrator set up the user login feature, you may need to log into a phone
before you can use it. By default, Polycom phones do not require you to log in before you can use them.
However, if you do not log in, you see the phone’s default profile.
When a phone is logged out, you can use the phone to place emergency calls and calls to other authorized
phone numbers. Authorized numbers are set up by your system administrator. For information on how to
place authorized calls, see Place Calls from a Locked or Logged Out Phone.
When you log in, you have full access to your personal phone settings and your directory. Any phone
settings you change while logged into another phone are saved and displayed the next time you log into
your phone.
To log in to a phone:
1Do one of the following:
If you see the User Login screen, proceed to step 2.
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
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If you do not see the User Login screen, select Settings > Features > User Login > Log in. For
VVX 1500 phones, select Menu > Features > User Login > Log in.
2From the User Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the User
Login screen is displayed again. Check with your system administrator to confirm that your login
credentials are correct.
Log Out of Your Phone
After you use a phone, make sure you log out to prevent access to your personal settings. When you log
out of a phone, your personal profile is no longer accessible, and the phone displays either the User Login
screen for the next user or the default phone profile.
To log out of a phone:
1Select the Log out soft key, or select Settings > Features > User Login > Log out.
For VVX 1500 phones, select Menu > Features > User Login > Log out.
The Log out screen is displayed with a confirmation message.
2Select Yes.
Change Your Password
You can change your password from any phone on your network.
To change your user password:
1Log in to a phone on your network.
2Navigate to Settings > Features > User Login > Change User Login Password.
For VVX 1500 phones, select Menu > Features > User Login > Log in Password.
3From the Change User Login Password screen, enter your old and new password information and
select Enter.
Your password is changed. The next time you log in to a phone, you need to enter your new
password.
Log Into a Visitor Desk Phone
When you are registered with the Alcatel-Lucent Converged Telephony Server (CTS), you can log into a
visitor desk phone, which is a shared public phone, to make calls to contacts or access and change your
personal settings. When you log into a visitor desk phone, you have full access to your personal phone
settings and your directory. After you log out, you can no longer view this information.
Your system administrator provides you with login credentials that you can use to log into a visitor desk
phone. By default, Polycom phones do not require you to log in before you can use them. However, if you
do not log in, you see only the phone’s default profile.
This feature is not available for 1500 phones. Check with your system administrator to find out if this feature
is available on your phone.
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To log in to a visitor desk phone:
1Do one of the following:
If you see the Visitor Login screen, proceed to step 2.
If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to
Settings > Features > Visitor Desk Phone > Visitor Login.
2From the Visitor Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the Login
screen is displayed again. Check with your system administrator to confirm that your login credentials
are correct.
Log Out of a Visitor Desk Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
To log out of a visitor desk phone:
»Select the Log out soft key, or navigate to Settings > Features > Visitor Desk Phone > Visitor Log
out.
Your personal profile is no longer accessible, and the phone displays the default phone profile.
Sign In Using Your Skype for Business Credentials
You can sign into Microsoft Skype for Business on your phone with your login credentials—your domain,
e-mail, user name, and password—or your PIN authentication, if enabled by your administrator. Your
system administrator provides you with your login credentials or PIN authentication.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
To sign in to Skype for Business:
1Select the Sign In soft key, or select Settings > Features > Microsoft Skype for Business > Sign
In.
2Enter your login credentials or your phone extension and PIN and select Sign In.
A confirmation message is displayed when your phone successfully signs into Skype for Business.
Set the Time and Date Format
After you sign into your phone with your Skype for Business credentials, you have the option to set the time
zone and select a time and date format. If you do not choose to set up your phone when you first sign in,
you can view the section Customize the Time and Date Display for more information on setting the time and
date formats.
Troubleshooting: I can't log in using my login credentials
If you input the wrong login credentials or PIN authentication and lock your account, contact your
system administrator.
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To set the time and date format your phone:
1After you sign into Skype for Business on your phone, select Next.
2On the Customize Time Zone screen, select your time zone and press Next.
3On the Customize Time Format, choose a time format and press Next.
4On the Customize Date Format screen, choose a date format and press Next.
Sign Out of Skype for Business
If you are signed into Skype for Business on a public phone, make sure you sign out of your account after
you finish using the phone.
To sign out of Skype for Business on your phone:
»Press the Sign Out soft key or select Settings > Features > Microsoft Skype for Business > Sign
Out.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other phone features.
Sign In Using Your BroadSoft UC-One Credentials
You can enter your BroadSoft UC-One credentials on your phone and register your line with the BroadWorks
server. Your system administrator provides you with your BroadSoft UC-One credentials.
This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this
feature is available on your phone.
To sign in to your BroadSoft UC-One credentials:
1Navigate to Settings > Basic > UC-One Credentials.
2Enter the Server Address.
3For User, enter the username for your account.
4For Password, enter your password for your account.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock the phone and
answer calls when your phone is locked.
Consider locking your phone if you want to:
●Prevent unauthorized outgoing calls.
●Allow only authorized people to answer calls.
●Prevent people from viewing or modifying phone information, such as your directory, call lists, or
favorites.
When your phone is locked, you can:
●Make outgoing calls to authorized numbers only.
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●Enter a password to answer incoming calls.
●Unlock the phone, make an authorized call, or view the browser, if enabled.
●View messages on the status bar informing you that the phone is locked and that only authorized calls
are allowed. Any messages that displayed before the phone was locked do not display.
Lock Your Phone
You can choose how you want your phone to handle incoming calls when it is locked. When you set up your
phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and
you can answer calls by entering your user password. See the section Answer Calls on a Locked Phone for
more information.
When you set up your phone to ignore incoming calls, Do Not Disturb applies to all lines on your phone, and
your phone does not ring.
To lock your phone:
1Navigate to Settings > Basic > Lock Phone.
For VVX 1500 phones, select Menu > Settings > Basic > Lock Phone.
2From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want
your phone to ring when you have an incoming call.
When you choose this option, you can answer a call by entering your password.
3Select Lock.
Your phone is locked.
Unlock Your Phone
You can unlock your phone using your user password.
To unlock your phone:
1Select Unlock.
2Enter your user password and select Enter.
The phone unlocks.
Change Your User Password
You can change your user password at any time.
To change your user password:
1Navigate to Settings > Advanced.
For VVX 1500 phones, navigate to Menu > Settings > Advanced.
Tip: A quick way to lock your phone
You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot choose
how to handle incoming calls. Your phone uses the default setting or the last setting selected.
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2Enter your password, and select Enter.
3From the Advanced screen, select Change User Password.
4From the Change User Password screen, enter your old and new password information, and
select Enter.
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Audio Calls
VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls
from all or individual contacts, place and manage conference calls, manage calls on shared lines, and
perform server-dependent tasks.
This section includes the following topics:
●Placing and Answering Audio Calls
●Holding and Resuming Calls
●Parking and Retrieving Calls
●Managing Multiple Calls
●Managing Calls Remotely
●Ignoring or Rejecting Incoming Calls
●Redirecting Incoming Calls
Placing and Answering Audio Calls
VVX 101 and 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time.
VVX 300 series, 400 series, 500 series, 600 series, and 1500 phones can manage a maximum of 24 active,
incoming, and held audio calls at a time. However, you can have only one active call in progress with
numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can
set up your phone to have up to six lines with unique extension numbers, or the same extension number as
other lines on your network.
This section includes the following topics:
●Placing Audio Calls
●Redial a Number
●Use H.323 Protocol to Place Audio Calls
●Answer Audio Calls
●Switch among the Handset, Headset, and Speakerphone
●Mute and Unmute Audio
●End Audio Calls
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
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On VVX 101, 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls.
On VVX 500/501 and 600/601 phones, tap Directories > Recent.
On VVX 1500 phones, press the Directory key, and select Call Lists.
2From the Calls List screen, select a contact and select Dial. On VVX 500/501 and 600/601 phones,
the call is automatically placed after you select a contact.
Place Calls to Favorites
You can place a call to your favorites from the Favorites list, from the New Call screen, or by selecting a
favorite on your Home or Lines screen. On VVX 1500 phones, you can dial a favorite on the Home screen.
When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts
directly from the Favorites list.
To place a call from your Favorites list:
1Select New Call.
2From the Dialer, select Favorites.
3Select a favorite, and select Dial.
On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a favorite.
Call a Favorite from the Home or Lines Screen
Contacts you add as favorites display on the Home screen, and you can quickly call favorites from the Home
screen.
To place a call to a favorite from the Home or Lines screen:
»Do one of the following:
On VVX 101, 201, 300 series and 400 series phones, press a line key associated with a favorite.
On VVX 500/501 and 600/601 phones, press , tap your phone line, and tap a favorite.
On VVX 1500 phones, tap a favorite.
A call is placed to the favorite automatically.
Place Calls from Directories
You can place a call to a contact directly from your directory or you can select contacts in your directory to
call from the New Call screen.
To call a contact from your directory:
1Do one of the following:
Select Directories.
Navigate to New Call > Directory.
On the VVX 1500, press the Directory key.
2Choose a directory.
3From your directory, select a contact.
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4From the Contact Information screen, select the contact’s phone number.
The call is automatically placed on VVX 500/501 and 600/601 phones.
5On VVX 101 201, 300 series, 400 series, and 1500 phones, select Dial.
Place a Call from the Directory Search Screen
You can also call contacts from the Search screen in your directory.
To call contacts from the directory Search screen:
1Select Directories.
On VVX 1500 phones, press the Directory key.
2Select Search, enter your contact’s first or last name, and select Search.
3Select your contact.
4In the Contact Information screen, select the contact’s number, and select Dial.
Place Calls from a Locked or Logged Out Phone
When your phone is locked or you are not logged into the phone, you can place calls only to emergency
numbers, such as 911, and up to five authorized numbers that your administrator can set up. You cannot
call any other numbers from a locked or logged out phone.
To call an authorized number from a locked or logged out phone:
1Select New Call.
2From the Place an Authorized Call screen, select a number, and select Dial, or tap .
Place an Intercom Call
The intercom on your phone enables you to place a call to a contact that is answered automatically on the
contact’s phone as long as the contact is not in an active call. If the contact is in an active call, the contact
can choose to answer the intercom call, or the intercom call is answered automatically after the active call
ends.
Check with your system administrator to find out if this feature is available on your phone.
To place an intercom call:
1From the Home screen, select the Intercom icon or select the Intercom soft key.
The New Call screen is displayed.
2Enter a number or select a contact.
3Select Dial, or on VVX 500/501 and 600/601 phones, tap .
The phone plays a tone and the call is answered automatically on the contact’s phone.
4Speak your message and wait for a response.
5If you do not need to wait for a response, select End Call.
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Place an Intercom Call during a Call
You can place an intercom call to another contact during an active call.
To use the intercom during a call:
1Select Hold, and select the Intercom soft key.
The active call is placed on hold and the New Call screen is displayed.
2Enter a number or select a contact.
3Select Dial or tap .
4After the call is answered, speak your message and select End Call.
5Select Resume.
Place a Call from a VVX Expansion Module
You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules
activate available lines and place calls to contacts assigned to those lines. See the section Connecting
Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.
To place a call:
»Do one of the following:
Press a line key corresponding to an available line and dial the number.
Press the line key of the assigned favorite you want to call.
The call is placed and is displayed on your phone’s screen.
Place a Call with a Hidden Number
When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone
number when you place a call. Check with your system administrator to find out if this feature is available
on your phone.
To hide your number:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2If you have more than one line registered, select a line.
3Select Line ID Delivery Blocking and select Enabled.
Your number does not display when you place calls to contacts.
Tip: Quickly call a contact using the intercom
Your system administrator can set up your phone to automatically call a specific contact when you
press the Intercom soft key. If your phone is set up this way, press the Intercom soft key and wait for
the call to be answered before speaking your message.
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Redial a Number
Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact
you call using the Redial icon or soft key.
To redial a number:
»Do one of the following:
Select Redial on the Home screen.
Press the Redial soft key.
Use H.323 Protocol to Place Audio Calls
You can use H.323 Protocol to place calls on VVX 500/501, 600/601, and 1500 phones. Your system
administrator can set up your phone to handle calls that use the SIP protocol, the H.323 protocol, or both.
Your system administrator can also set up your phone so that a line can handle one or both protocols.
Contact your system administrator to find out if calling with the H.323 protocol is enabled on your phone.
When your phone supports the H.323 protocol, the following limitations apply:
●You cannot forward or transfer H.323 calls.
●You cannot set up forwarding for lines that use the H.323 protocol only.
●You cannot set up shared lines on lines that use the H.323 protocol.
●You cannot place a call by just an H.323 name. You must use URL dialing using the following format:
<H.323 name>@<server name>
.
Your system administrator can set up your phone so you can choose the protocol you want to use before
placing a call.
To place a call using H.323 protocol:
1Select New Call.
2In the Dialer, tap Use H.323 or URL to place an H.323 call.
H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls
until you select a different protocol.
3Enter your contact’s H.323 URL name. For example, VVX1500@100.100.100.100.
For dual-protocol phones, the protocol is displayed next to all call IDs, including the call IDs for conference
call participants and calls on hold.
Select a Protocol for Placing Calls Automatically
Your system administrator can set up your phone so that you can enable it to automatically select the
protocol to use for all calls.
To automatically select a protocol for placing calls:
1Tap New Call.
2In the Dialer, tap Use Auto to enable your phone to automatically select the protocol to use.
Your phone uses the selected protocol for all subsequent calls until you select a different protocol.
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When you place calls from call lists or directories, your phone automatically chooses the protocol to use
based on the information in the call list or directory. When you add a contact to your Contact Directory, you
can specify the protocol the contact uses to handle calls. This enables your phone to automatically use the
correct protocol when you dial the contact. See the section Managing the Contact Directory for information
on adding contacts.
Answer Audio Calls
When you receive an incoming call on your phone, you can choose to answer the call in various ways. This
section includes the following topics on answering calls:
●Answer Incoming Calls
●Answer Calls from the Calls Screen
●Answer a Call When in a Call
●Answering Calls on Shared Lines
●Answer Calls Automatically
●Answer Calls on a Locked Phone
●Answer Intercom Calls
●Answer Calls from VVX Expansion Modules
Answer Incoming Calls
When you receive an incoming call, your phone rings and an Incoming Call screen is displayed, as shown
next. In the Incoming Call screen, you can choose to answer or reject the incoming call.
Incoming Call window
To answer an incoming call:
»Do one of the following:
Pick up the handset.
Press or select Answer.
Note: Setting up a visual incoming call alert
Your system administrator can enable the screen to flash bright orange when you have an incoming
call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For
more information about this feature, see your system administrator.
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Press .
After you answer the incoming call, the call becomes active.
Answer Calls from the Calls Screen
When you don’t answer an incoming call within 10 seconds, the Incoming Call screen disappears, and either
the Calls screen is displayed.
To answer the call from the Calls screen:
»Select the incoming call, and select Answer.
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps, and the Incoming Call screen is displayed.
To answer an incoming call during a call:
»Select Answer.
The active call is placed on hold, and the incoming call becomes active.
If you don’t answer the call within 10 seconds, the Incoming Call screen disappears, and either the Calls
screen is displayed.
Answering Calls on Shared Lines
Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any
of the phones. When you or another person answers the incoming call, a green indicator light is displayed
on the line key on all phones for the shared line.
You can also choose to ignore the incoming call by selecting Silence. The phone stops ringing, and the
visual notification continues to display giving you the option to answer the call.
Answer Calls Automatically
You can set up your phone to automatically answer calls using the Auto Answer feature. When this feature
is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times your phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
To enable your phone to automatically answer calls:
1Navigate to Settings > Basic > Preferences > Auto Answer.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Auto Answer.
Note: Answering calls when your phone is locked
If your phone is locked, you must enter a user password before answering the call. See the section
Answer Calls on a Locked Phone.
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2From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes.
3If your phone supports H.323 protocol, select Auto Answer H.323 Calls, and select Yes.
This option is displayed only if your phone supports the H.323 protocol.
4Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for
auto-answered calls.
5For VVX 500, 600, and 1500 phones, select Video Mute, and select Yes to mute the video when
video calls are auto-answered.
The default setting is No. See the section Video Calls for more information on placing video calls.
6Select Save.
These settings are applied to all incoming calls on your phone.
Answer Calls on a Locked Phone
When you set up your phone so that you can answer incoming calls when your phone is locked (see Locking
Your Phone), you can answer calls by entering your user password.
To answer a call on a locked phone:
1From the Incoming Call screen, select Answer.
2Enter your user password and select Enter.
The call connects.
Answer Skype for Business Calls on a Locked Phone
On phones registered with Skype for Business, you can answer incoming calls without unlocking the phone.
However, when you answer a call without unlocking the phone first, you cannot perform additional call
actions, such as hold, resume, or transfer calls, until you unlock the phone. The only soft keys available
during the call are the End Call and Unlock soft key.
You can unlock the phone at any time during the call.
To answer Skype for Business calls on a locked phone:
»Select Answer.
Answer Intercom Calls
When you receive an intercom call on your phone, the call is answered automatically using the
speakerphone. You can switch to the handset or headset after the call is answered (see the section Switch
among the Handset, Headset, and Speakerphone).
If your phone is set up to answer intercom calls with your microphone muted, you need to unmute your
microphone before responding to the call.
To answer and respond to an intercom call with mute enabled:
»After the call is answered, press the Mute key and reply.
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Answer Calls from VVX Expansion Modules
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the
section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using
expansion modules.
To answer calls:
»Press the expansion module line key with a flashing green LED indicator.
Switch among the Handset, Headset, and Speakerphone
You can place and answer calls on your phone using the handset, speakerphone, or headset. You can
alternate among the three modes during calls, if available.
To switch among the handset, headset, and speakerphone:
»During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you’re using the handset, press the Headset key to switch to the headset, or press
the Speakerphone key to switch to the speakerphone.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the
Headset key glows green if an analog headset is connected or blue if a USB headset is connected. For
VVX 101 and 201 phones, the headset and speakerphone keys do not glow and the Headset icon
displays in the status bar.
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset,
headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your
audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 101 and 201 phones.
To mute and unmute the microphone:
1During a call, including a conference call, press .
The other parties cannot hear you.
2Press again to unmute the microphone.
End Audio Calls
You can end an active call on your phone at any time.
To end active calls:
»Do one of the following:
Tip: Setting up the phone to automatically use your headset for all calls
If you frequently use a headset, you can set up your phone to always use your headset for calls. For
more information, see Use Your Headset for All Calls.
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Place the handset on the cradle.
Press End Call.
In the Calls screen, highlight the call and press End Call.
End Held Calls
You cannot end calls that are on hold. You must resume held calls before ending them.
To end a held call:
»From the Calls screen, select the held call and press Resume > End Call.
Holding and Resuming Calls
When you are in a call, you can place a call on hold and resume the call.
Hold Calls
You can place any active call on hold.
To hold a call:
»During an active call, select Hold. If you’re in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key
for all phones except VVX 101 and 201 phones.
Resume Calls
You can view and resume all held calls in the Active Call, Lines, and Calls screens.
To resume a held call:
»Do one of the following:
Select Resume.
From the Calls screen, select the call to highlight it, and select Resume.
Resume Calls on VVX Expansion Modules
You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact’s line.
To resume a held call:
»Press the line key corresponding to the line with the held call.
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Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
●Blind transfer Transfer calls directly to another line without speaking with the other party first.
●Consultative transfer Speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1Navigate to Settings > Basic > Preferences > Default Transfer Type.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Default Transfer
Type.
2On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1During a call, do one of the following
Press Transfer to use the default transfer type.
Press and hold Transfer and select a transfer type.
2Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3If the transfer type is set to Consultative, press Transfer after speaking with your contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
To cancel a transfer before the call connects:
»Select Cancel.
The call is not transferred and becomes active.
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Parking and Retrieving Calls
Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call
from any phone on your network. The Call Park feature is available on VVX business media phones
registered with a Skype for Business or BroadWorks server. See the following sections for more information
on using Call Park:
●Parking and Retrieving Calls on the Skype for Business Server
●Parking and Retrieving Calls on the BroadSoft BroadWorks Server
Parking and Retrieving Calls on the Skype for Business Server
Using the Skype for Business Call Park feature, you can park up to eight calls while you continue to make
calls and answer other incoming calls on your phone. Call Park is different from call hold in that the call is
placed in a call orbit on the Microsoft® Skype for Business® Server. Calls placed in the call orbit are given a
retrieval number and can be retrieved by any Skype for Business-compatible phone with access to the orbit.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Park Skype for Business Calls
You can park up to eight active or held calls on your line. If you try to park additional calls, a message
displays stating that the maximum number of calls have been parked on the server.
To park an active call:
»During a call, press the Park soft key.
The call is placed in the call orbit and given an retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to
retrieve the call.
Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When a parked call
is retrieved, a notification showing that the call was picked up and by whom is shown on the phone of the
person who parked the call.
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If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty’s line. If
the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call
is not answered, the call is terminated. The time limit for parked calls and the default line are set by the
system administrator.
Retrieve a Parked Skype for Business Call on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
To retrieve a parked call on the same phone:
»Do one of the following:
Press the Retrieve soft key.
Select New Call and dial the retrieval number. For example, dial #1347.
Retrieve a Parked Skype for Business Call on Another Phone
Anyone on your network can retrieve a parked call by dialing the retrieval number.
To retrieve the call on another phone:
»Select New Call and dial the retrieval number. For example, dial #1347.
Parking and Retrieving Calls on the BroadSoft BroadWorks Server
When your phone is registered with a BroadSoft BroadWorks server, you can use Call Park to park a call
directly to a contact’s line. Call Park is different from call hold in that the call is parked on another contact’s
line, which enables you to continue using your phone to place other calls. Call Park is also available for
shared lines. Check with your system administrator to find out if this feature is available on your phone.
Park BroadSoft Calls
You can park a call directly on a contact’s line. When you park a call on a contact’s line, the call is removed
from your phone, and the contact is notified that a call is parked on his or her line.
To park a call directly to a contact’s line:
»During a call, press Hold and dial *68 and the contact’s line extension. For example, dial *684144.
When a contact sends a parked call to your extension, the following notifications are displayed or played on
your phone:
●The Call Park icon .
●The message “Call is parked” in the status bar
●An audio notification plays, if enabled by your administrator. Audio notifications are not available for
BLF monitored contacts.
The Call Park icon also displays for shared lines, monitored contacts, and for lines and monitored
contacts on VVX Color Expansion Modules.
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Retrieve BroadSoft Calls
The status message and the Call Park icon continue to display on the phone until the parked call is either
retrieved, ignored, or the parked caller ends the call.
If a parked call is not answered after a period of time, which is set by your system administrator, the call is
returned to the parker—the person who parked the call. If the parker answers the returned call, the parked
call is removed from the parked extension. If the parker rejects the returned call, the parked call remains on
the parked extension until the call is returned to the parker and answered, or the parked caller ends the call.
To retrieve a parked call:
1Press and hold the line key with the parked call.
The Park Info soft key is displayed.
2Press the Park Info soft key.
The Parked Call screen is displayed, as shown next.
3Press Retrieve.
Retrieve a Parked BroadSoft Call on Another Phone
You can also retrieve a parked call from any phone within your network.
To retrieve a parked call from any phone:
»Press New Call and dial *88 and the extension the call was parked on. For example, dial *884144.
When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message
is removed from the line.
Ignore Parked Calls
You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the
parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires,
or the call is ended.
To ignore a parked call:
1Press and hold the line key with the parked call.
The Park Info soft key is displayed.
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2Press the Park Info soft key.
The Parked Call screen is displayed.
3Press Ignore.
The phone exits the Parked Call screen, and the Call Park icon and status message is removed
from the line.
Managing Multiple Calls
You can manage multiple calls that are active, incoming, or held on your phone. The following sections
provide information on managing calls on VVX 1500 phones and on the other VVX business media phones.
Managing Calls on VVX 1500 Phones
When you have active and held calls on VVX 1500 phones, your phone displays the number of calls next
to the line key. If you have an active call and numerous held calls on a line, the Active Call screen is
displayed and a list of held calls is displayed above the soft keys, as shown next. If you have only held calls
on your line, the Active Call screen does not display.
Active and held calls on a VVX 1500 phone
A green bar on the line key indicates the line has an active call, and a flashing red bar indicates the line has
one or more held calls.
View a List of Calls
Your phone displays only the list of calls for one line at a time. If you have multiple lines on your phone, you
have to select the line to view calls on that particular line.
To view a list of calls on your line:
»Tap the line.
The line key glows green, and a list of held calls is displayed above the soft keys. The first held call
on the line is automatically resumed.
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Manage Calls
You can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. When
you have more than three held calls on a line, you can press the left and right arrow keys to display the
remaining held calls.
To manage calls:
1Tap the line with the held calls.
The first held call on the line is automatically resumed.
2Tap or use the right arrow key to view additional held calls.
3Tap a held call.
4Do one of the following:
Tap Hold or press the Hold key to place an active call on hold.
Tap Resume or press the Hold key.
Tap End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Tap Transfer to send the call to another contact.
Tap Conference to initiate a conference call.
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, you can see the number of
calls for each line from the Lines screen, as shown next. On all VVX business media phones, a green light
on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
To display all the calls for a particular line from the Lines screen:
»Do one of the following:
Press and hold the line key.
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Tap and hold the phone line.
On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
When you select a phone line that does not have an active call, the first held call on that line is automatically
resumed, even if you already have an active call on a different line.
Display Calls from the Calls Screen
You can also view multiple calls on your line from the Calls screen.
To display your calls in the Calls screen:
»Do one of the following:
On VVX 101 and 201 phones, press the L–>C soft key.
From the Lines or Home screen, press .
On VVX 500/501 and 600/601 phones, tap in the status bar.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Active and held calls for each line on the Calls screen on VVX 101 and 400 series
Manage Calls from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can
initiate a conference.
To manage a call from the Calls screen:
1Select a call.
The call is highlighted.
2Do one of the following:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Select Transfer to send the call to another contact.
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Select Conference to initiate a conference call.
Managing Calls Remotely
When your phone is registered with a BroadWorks server, and you are signed in to the phone with your
BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using
the BroadWorks Anywhere or Remote Office features. With these features, you can handle any incoming
calls to your office phone on other phones or mobile devices, and move calls seamlessly from your mobile
device to your desk phone without ending the call.
Check with your system administrator to find out if these features are available on your phone.
Managing Calls with BroadSoft UC-One BroadWorks Anywhere
BroadWorks Anywhere (BWA) is a BroadSoft UC-One feature that enables you to use one phone number
to receive calls on your desk phone, mobile phone, or home office phone and place calls from any of these
phones using one number. BWA also enables you to move calls between your desk phone and mobile
phone as well as perform any additional functions, such as intercom calls, you would on your desk phone.
Contact your system administrator or your service provider for more information on using BroadWorks
Anywhere.
Enable BroadWorks Anywhere
You can enable BroadWorks Anywhere on your VVX business media phone, add locations that act as
duplicates of your desk phone, and manage all your calls from those locations. VVX business media phones
support up to 10 phone numbers added as BWA locations for each registered line. You can save a location
name, primary number, and alternate number for each location you add.
When you add a location, you can also choose to enable the following settings:
●Diversion Inhibitor—Determines if diversion inhibitor must be enabled when extending a call to the
remote BWA location.
●Answer Confirmation Required —Requires confirmation when a call is answered by a remote
location.
●Call Control—Determines if call control is handled by the BWA location or by the BroadWorks server.
To enable BroadWorks Anywhere and add locations:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select BroadWorks Anywhere and press Add.
4Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if
applicable.
5Choose the settings you want to enable.
6Press Save.
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Edit BroadWorks Anywhere Locations
After you enable BWA and add locations on your VVX business media phone, you can edit the added BWA
locations.
To edit BWA locations:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select BroadWorks Anywhere and select a location.
4Edit the selection.
5Press Save when you finish editing.
Disable BWA Locations
When you return to the office or want to stop remotely managing your calls, you can disable BWA locations.
To disable a BWA location:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select BroadWorks Anywhere and select a location.
4Select Status > Disabled.
5Press Save.
Remove BWA Locations
You can choose to remove locations that you do not want to manage remote calls from anymore.
To remove a BWA location:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select BroadWorks Anywhere and select a location.
4Press Delete.
Managing Calls with BroadSoft UC-One Remote Office
With the Remote Office feature, you can forward all incoming calls to your VVX business media phone to a
remote office number, such as your mobile or home office number, when you are away from the office. You
can answer all incoming calls to your desk phone on your mobile phone or home office phone, and any calls
you place to contacts from your remote office number shows your desk phone number on the caller ID.
Contact your system administrator or your service provider for more information on using Remote Office.
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Add a Remote Office Number
You can add one number only as your remote office number.
To enable Remote Office and add a remote office number:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select Remote Office.
4Enter your remote office number and press Enabled.
5Press Save.
All calls made to your desk phone are forwarded to the remote office number.
Disable Remote Office
When you return to the office or want to stop forwarding your calls, make sure you disable Remote Office.
To disable Remote Office:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select Remote Office > Disabled.
4Press Save.
Edit Your Remote Office Number
You can also edit your remote office number to add a different number for forwarding your calls.
To edit your remote office number:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2Select a line.
3Select Remote Office.
4Enter the new number, and press Save.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. This
section shows you how to reject or ignore incoming calls in the following ways:
●Ignore or Silence Incoming Calls
●Reject Incoming Calls
●Reject Calls from a Contact
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●Rejecting Calls with Do Not Disturb
●Reject Anonymous Calls
Ignore or Silence Incoming Calls
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the
ringer, an incoming call notification continues to display on your phone.
To ignore or silence a call:
»From the Incoming Call screen, select Ignore for private lines, or Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls
screen is displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in
your Recent Calls list. Rejecting calls is not available for shared lines.
To reject an incoming call:
»From the Incoming Call screen, select Reject.
The call goes directly to voicemail.
Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
To reject calls from a contact:
1Navigate to Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and select Contact Directory.
2From your Contact Directory, select a contact.
3From the Contact Information screen, select Edit or tap .
4From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Calls from the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
When you enable Do Not Disturb (DND), the following occurs:
●The DND icon is displayed in the status bar on all VVX phones.
On VVX 600/601 phones, you can tap the DND icon in the status bar to enable or disable the feature.
Note: Rejecting calls on shared lines
You cannot reject calls on shared lines. You can only silence the ringer.
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●When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If
you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed
instead.
●The message “Do Not Disturb” is displayed in the status bar on all phones.
●On VVX 400 series, 500 series, and 600 series phones, the DND icon on the Home screen changes
from to .
On VVX 300 series phones, the icon changes from to .
For VVX 101 and 201 phones, the line icon changes to .
Enable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail.
All calls you receive while DND is enabled are logged in your Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you
have the option to answer or ignore the call.
To enable or disable Do Not Disturb:
»Select DND. On VVX 1500 phones, press the DND key.
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. your system administrator can set
up your phone so that you can enable the feature on a per-line basis.
To automatically enable Do Not Disturb for all lines:
1Select DND.
On VVX 1500 phones, press the DND key.
2Select Set All to enable DND for all lines.
Enable DND for One Line
If enabled, you can choose to enable DND for a particular line and not all lines.
To enable Do Not Disturb for a particular line:
1Select DND.
On VVX 1500 phones, press the DND key.
Troubleshooting: Why doesn't the DND icon display?
When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone,
the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not
display in the status bar. See the section Update Your Presence Status for more information.
Tip: Quickly disable DND on VVX 600/601 phones
To disable DND on VVX 600/601 phones, tap , in the status bar.
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2From the Line Select screen, select a line.
3From the Do Not Disturb screen, select Enable.
Reject Anonymous Calls
When your phone is registered with a BroadWorks server, and you are signed into the phone with your
BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically
reject anonymous calls to your line from callers who have restricted their caller identification.
Check with your system administrator to find out if this feature is available on your phone.
To enable Anonymous Call Rejection:
1Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Features > UC-One Call Settings.
2If your phone has multiple lines, select a phone line.
3Select Anonymous Call Reject.
4On the Anonymous Call Reject screen, select Enabled.
When an anonymous call is placed to your phone number, the call is automatically rejected, and the caller
hears a message stating that you do not accept calls from unidentified numbers. Your phone does not ring,
and you are not notified of an attempted call.
Redirecting Incoming Calls
You can redirect incoming calls in the following ways:
●Forwarding Incoming Calls to a Contact
●Forwarding Incoming Skype for Business Calls
●Divert Calls to a Contact
Forwarding Incoming Calls to a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call. You cannot forward calls
in this way on shared lines.
To forward an incoming call to a contact:
1In the Incoming Call screen, select Forward.
2From the Call Forwarding screen, enter the forwarding number, and select Forward.
Note: Call Forwarding and Microsoft Skype for Business Server
If you are signed into Skype for Business on your phone, your call forwarding options are different
than those described below. For more information on forwarding Skype for Business calls, see the
section Forwarding Incoming Skype for Business Calls.
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Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
●Always Forwards all incoming calls.
●No Answer Forwards all unanswered incoming calls.
●Busy Forwards incoming calls when you’re in a call.
For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not
available for shared lines.
To forward all incoming calls to a contact:
1Select Forward or navigate to Settings > Features > Forward.
For VVX 1500 phones, navigate to Menu > Features > Forward.
2If your phone has multiple lines, select a line.
3From the Forwarding Type Select screen, select a forwarding type.
4Enter a contact’s number, URL, or IP address, if enabled, and select Enable.
5If you selected the No Answer option, enter the number of rings before your phone forwards the
call. The default is set to nine.
The forwarding number you chose scrolls in the status bar, and when you select Always as your
forwarding option, the forwarding icon is displayed next to the phone line.
Disable Call Forwarding
You can disable call forwarding when you no longer want to forward your calls.
To disable call forwarding:
1Select Forward.
2If your phone has multiple lines, select a line.
3From the Forwarding Type Select screen, select your forwarding type, and select Disable.
Forwarding Incoming Skype for Business Calls
When your phone is registered with Skype for Business Server, you have more options for forwarding calls.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
You can forward all Skype for Business calls to your line in the following ways:
●Forward Skype for Business Calls to a Contact
●Forward Skype for Business Calls to Voicemail
●Simultaneously Ring a Group of Contacts
●Forward Calls to Delegates
●Simultaneously Ring Delegates
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Forward Skype for Business Calls to a Contact
You can set up your phone to forward all your Skype for Business calls to one of your Skype for Business
contacts.
To forward all Skype for Business calls to a contact:
1Select Forward > Forward to a Contact.
2Enter a contact’s number.
A scrolling message showing that you have forwarded all incoming calls to your contact is displayed
on your phone.
Forward Skype for Business Calls to Voicemail
When you are signed into Skype for Business on your phone, you have the option to forward Skype for
Business calls to your voicemail.
To forward all Skype for Business calls to voicemail:
»Select Forward > Forward to Voicemail.
All incoming calls are sent directly to your voicemail.
Simultaneously Ring a Group of Contacts
You can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming
calls.
To simultaneously ring a group of contacts for incoming calls:
1In the Skype for Business client, click and select Tools > Call Forwarding Settings.
2Select Simultaneously Ring > My Team-Call Group.
3In the Call Forwarding – My Team-Call Group dialog box, click Add.
4In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and
click Ok.
The contacts you add as group members are displayed in the Call Forwarding – Team-Call Group
dialog box.
5Click the Ring your team-call group after this many seconds drop-down menu to determine
when your contacts’ phones ring.
Simultaneous ringing is enabled for all assigned team-call members. If your line receives an incoming
call, everyone in the team-call group phones ring.
Note: Forward to Voicemail option not available when voicemail is disabled
The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled
on your phone, you cannot select the Forward to Voicemail option.
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Forward Calls to Delegates
If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates.
See the section Boss-Admin for Skype for Business for more information on delegates.
To forward all Skype for Business calls to your delegates:
»Select Forward > Forward to Delegates.
Simultaneously Ring Delegates
If you have delegates assigned to your line, you can enable your delegates’ phones to simultaneously ring
when you receive incoming calls. See the section Boss-Admin for Skype for Business for more information
on delegates.
To simultaneously ring your delegates’ phones for incoming calls:
»Select Forward > Simultaneously Ring My Delegates.
Divert Calls to a Contact
You can divert all incoming calls from a particular contact to another contact.
To divert incoming calls from a contact:
1Select Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and select Contact Directory.
2From the Contact Directory, select a contact.
On VVX 1500 phones, select a contact and tap Edit.
3From the Contact Information screen, select Edit or tap .
4From the Edit Contact screen, select Divert Contact, and enter a contact’s number.
5Select Auto Divert > Enabled.
6Select Save.
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Audio Conference Calls
You can initiate audio conference calls with various contacts on your VVX business media phone. When you
initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and
join calls into a conference or split a conference into individual calls.
See the following topics for more information on initiating and managing conference calls:
●Tips for Conference Calls
●Audio Conference Calls
●Skype for Business Conference Calls
●Alcatel-Lucent Advanced Conference Calls
For information on video conference calls on VVX 500/501, 600/601, and 1500 phones, see the section
Handle Conference Calls with Video.
Tips for Conference Calls
When you are in a conference call, follow these tips:
●Use the handset or a headset if you’re in an open environment.
●Mute your microphone when you are not speaking, especially in noisy environments.
●Avoid tapping or rustling papers near the microphone.
●Speak in your normal voice without shouting.
Audio Conference Calls
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on
your VVX business media phone. VVX 101 and 201 phones can manage a maximum of 4 active or held
conference calls at a time. All other VVX business media phones can manage a maximum of 12 active or
held conference calls at a time. However, you can have only one active conference call in progress with
numerous other conference calls on hold.
If your system administrator enables the Conference Management feature on your phone, you can manage
each participant in the call. With the Conference Management feature, you can mute, hold, and remove
individual participants in a conference call. For more information, see the section Manage Conference Call
Participants.
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End Conference Calls
By default, when you end a conference call, your connection to the call ends, and the other participants in
the conference remain in the call. However, your system administrator can set up your phone so that all
connections terminate when you end a conference call.
To end a conference call:
»During a conference call, select End Call.
Hold Conference Calls
When you place a conference call on hold, you place all conference participants on hold. To place one
conference participant on hold, see the section Manage Conference Call Participants.
To place a conference call on hold:
»Select Hold.
If you’re in the Calls screen, highlight the conference first.
Resume Conference Calls
Resuming a held conference call enables all participants to hear the audio of everyone on the call.
To resume a held conference call:
»Select Resume.
Split Conference Calls
When you split a conference, you end the conference call and place the other two people on hold. You can
split an active or held conference call. After you split a conference call, you can resume one of the held calls.
To split a conference call:
»During a conference call, select the Split soft key.
The conference call ends, and the two participants are held in two separate calls.
Manage Conference Call Participants
If your system administrator enables the Conference Management feature on your phone, you can manage
conference call participants in the following ways:
●Mute a participant.
●Hold a participant.
●Remove a participant from the conference.
●List information about a participant, such as the participant’s name, number, and call details, including
whether the call is muted, held, or is video-enabled.
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This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out
if this feature is available on your phone.
To manage a participant in a conference call:
1Initiate a conference call.
2Select Manage. If you’re in the Calls screen, highlight the conference first.
3Select the participant you want to manage.
4Do one of the following:
Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can
hear the muted participant.
Select Hold to hold the participant. The held participant cannot hear anyone, and no one can hear
the held participant.
Select Remove to remove the participant from the conference, end the conference call, and
create an active call between you and the participant still in the call.
Select Information to view information about the participant’s call status. When you select
Information, a screen is displayed listing the person’s information, as shown next.
5Select Back to exit the conference management function.
Skype for Business Conference Calls
When you are signed into Polycom with Skype for Business on your VVX business media phone, you can
initiate audio conference calls with your Skype for Business contacts from your phone. You can also manage
conference participants, enable announcements, and lock a conference.
You can manage a maximum of 8 Skype for Business conference calls on VVX 201 phones and 24 Skype
for Business conference calls at a time on VVX 300 series, 400 series, 500 series, and 600 series phones.
However, you can have only one active audio conference call in progress on your phone.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Initiating a Skype for Business Conference Call
You can initiate a Skype for Business conference call on your phone or in the Skype for Business client.
Note: Join Skype for Business conferences from the calendar
You can join Skype for Business conference calls from the calendar on your phone, if enabled. See
the section Join Skype for Business Meetings from the Calendar for more information.
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2Copy the information and send it to the contacts you want to join the conference.
When a contact dials into a conference using the conference dial-in number and PIN, the contact is added
to the conference call immediately unless the conference call is locked. When the conference call is locked,
the contact must wait for the conference presenter to admit the contact to the call. See the section Lock and
Unlock a Conference Call for more information.
Viewing a Roster of Skype for Business Conference Participants
When you initiate or join a conference call, the conference participants automatically display in a Roster.
The Roster displays eight participants per page on the VVX business media phones. The Roster only
displays participants in the conference call; it does not display any calls on hold.
Exit the Roster
When you exit the Roster, you cannot view the list of conference participants.
To exit the Roster screen:
»Press Close.
Return to the Roster
You can return to the Roster at anytime during an active conference.
To return to the Roster screen:
»Press Roster.
Managing Skype for Business Conference Participants
When you initiate a conference call, you and all conference participants are listed as presenters.
Conference participants with the Presenter icon next to their names are presenters.
As a presenter, you can manage call participants in the following ways:
●Mute all participants or individual participants
●Remove participants from the conference call
●Demote a presenter to an attendee or promote an attendee to presenter
●Enable or disable conference announcements
●Lock or unlock a conference
These options do not display for attendees.
Muting Conference Participants
Only presenters can mute and unmute conference participants.
If a presenter mutes your audio, a notification is displayed on your phone, and a Mute icon is displayed
next to each person who is muted. When a presenter mutes your audio in the Skype for Business client, it
takes one second for the mute icon to display on your phone.
You must wait for the presenter to unmute your audio before you can speak in the conference again.
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Mute and Unmute All Conference Participants
Presenters can mute and unmute all conference participants at one time.
To mute and unmute all conference participants:
1Press Mute All.
A notification is displayed on the participants’ phones informing them that the presenter has muted
the audience.
2Press Unmute to enable participants to speak in the conference.
A notification is displayed on the participants’ phones informing them that the presenter has unmuted
the audience.
Mute and Unmute Individual Participants
Presenters can choose to mute and unmute individual participants during conferences.
To mute and unmute an individual conference participant:
1Select a participant and press Far Mute.
A notification is displayed on the participant’s phone informing him or her that the presenter has
muted the participant.
2Select the muted participant and press Unmute.
A notification is displayed on the participant’s phone informing him or her that the presenter has
unmuted the participant.
Demote or Promote Conference Participants
Presenters can promote conference participants from an attendee to a presenter, or demote conference
participants from a presenter to an attendee.
To promote or demote conference participants:
»In the Roster screen, select a conference participant and do one of the following:
Press Host to promote a participant to presenter.
Press Attendee to demote a presenter to attendee.
The participant is now a presenter who can manage conference participants or an attendee.
Enable and Disable Conference Announcements
When enabled, announcements play whenever a presenter mutes or unmutes the audience, locks or
unlocks the conference, and removes a conference participant, or when a new person joins the conference.
Presenters can choose to enable or disable announcements during a Skype for Business conference call.
To enable or disable conference announcements:
»During a conference call, press Ena.Anc to enable announcements or Dis.Anc to disable
announcements.
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Remove Conference Participants
A presenter can remove any participant, excluding the conference host, from the conference call.
To remove conference participants:
»In the Roster screen, select a participant and select Remove.
A notification is displayed on the participant's phone informing him or her that the presenter has
removed them from the conference.
Lock and Unlock a Conference Call
Presenters can lock a conference call to prevent other people from joining the conference call without a
presenter’s approval. When a conference is unlocked, anyone on the network can join a conference call
automatically with the conference dial-in number and PIN. When the conference is locked, a contact must
wait for the main presenter, the person who initiated the conference call, to admit the contact to the meeting.
To lock and unlock a conference:
1During an active conference, press Lock.
The conference is locked, and anyone that tries to join the call must be admitted by the main
presenter.
2Press Unlock to enable people to join the conference.
The conference is unlocked, and anyone can join the conference call.
Admit or Deny Participants to a Locked Conference Call
A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon on
the main presenter’s phone, as shown next.
To admit or deny a new participant to a locked conference call:
»In the Roster screen, do one of the following:
Select the new participant and press Admit.
Select the new participant and press Deny.
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Alcatel-Lucent Advanced Conference Calls
When you are registered with the Alcatel-Lucent CTS on your VVX phone, you can initiate impromptu audio
conference calls with two or more contacts from your phone. You can also create a participant list and
manage conference participants. You can manage a maximum of 24 advanced conference calls at a time
on your phone, if enabled on the server. However, you can have only one active conference call in progress
on your phone.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to
find out if this feature is available on your phone.
Initiate an Advanced Conference Call
You can initiate an advanced audio conference call, add and invite contacts to the audio conference call,
and have up to 24 audio conference calls on your phone. You can also initiate an audio conference call from
an active call.
To initiate a conference call:
1Press Meet Now.
2Press Invite and choose the contacts you want to add to the conference from a directory, Recent
Calls, or Favorites.
3Press Invite.
The Roster screen displays with a list of participants in the conference.
Initiate an Advanced Conference Call During a Call
During an active call on your phone, you can add contacts to the call to initiate a conference call.
To initiate a conference call from an active call:
1During an active call, select the Conference soft key.
The call is held.
2Enter another contact's number or select a contact from the directory or the call lists.
3When the contact answers, select the Conference soft key.
All call participants are added to a conference call.
Add Contacts to an Advanced Conference Call
During a conference call, the chairperson— the person who initiated the conference call—can invite
additional contacts to the call.
To invite contacts to an active conference call:
1During a conference call, press Invite.
2Select a contact to join the meeting.
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Join Calls to an Advanced Conference Call
The conference host can join incoming calls to a conference. Conference participants cannot add incoming
calls to a conference.
To join an incoming call to a conference call:
1During a conference call, answer the incoming call.
2Press the Join soft key.
The call is joined to the conference call.
Join Two Calls into an Advanced Conference Call
You can join an active call and a held call into an advanced conference call.
To join two calls into a conference call:
»Do one of the following:
When you have an active call and a held call, select the Join soft key.
The two calls are joined together in a conference call.
When you have an active call and more than one held call, select a held call, and select the Join
soft key.
The active call and the selected held call are joined into a conference while the other held calls
on the line remain held.
Viewing a Roster of Conference Participants
When you initiate or join a conference call, all conference participants automatically display in a Roster. The
roster only displays participants in the conference call; it does not display any calls on hold.
Exit the Roster
When you exit the Roster, you cannot view the list of conference participants.
To exit the Roster screen:
»Press Exit.
Return to the Roster
You can return to the Roster at anytime during an active conference.
To return to the Roster screen:
»Press Roster.
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Managing Advanced Conference Participants
When you initiate or join a conference call, the conference participants are automatically displayed in a
Roster. From the Roster, the chairperson, the person who initiated the conference call, can mute and
remove individual participants from the conference.
Muting Conference Participants’ Audio
Chairpersons can mute all conference participants at one time, or mute an individual participant. Only
chairpersons can mute and unmute conference participants.
If a chairperson mutes a participant’s audio, a mute icon is displayed in the Roster next to each person who
is muted.
Mute and Unmute All Conference Participants
Chairpersons can mute and unmute all conference participants at one time.
To mute and unmute all conference participants:
1Press Mute All.
2Press Unmute to enable participants to speak in the conference.
Mute and Unmute Individual Participants
Chairpersons can choose to mute and unmute individual participants during conferences.
To mute and unmute an individual conference participant:
1Select a participant and press Far Mute.
2Select the muted participant and press Unmute.
Remove Conference Participants
A chairperson can remove any participant from the conference call.
To remove conference participants:
»In the Roster, select a participant and select Remove.
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Shared Lines
All VVX business media phones support multiple and shared lines, except VVX 101. Your administrator can
customize your phone so that you have multiple shared lines enabled.
This section provides information on the following topics:
●Missed and Received Calls on Shared Lines
●Hold Calls Privately on Shared Lines
●Barge In on Calls for Busy Lamp Field Lines
●GENBAND’s Multiple Appearance Directory Number - Single Call Appearance
●Shared Line Appearance for Skype for Business
●Boss-Admin for Skype for Business
●Alcatel-Lucent Shared Call Appearance
●Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
●Forwarding an incoming call is not available.
●Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.
●Registering lines as shared lines is not available for lines that use the H.323 protocol.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone’s call lists even if you did
not answer the call.
See the section View Recent Calls for information on viewing missed or received calls.
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GENBAND’s Multiple Appearance Directory Number -
Single Call Appearance
When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory
Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a
member of a Multiple Appearance Directory Number (MADN) group. System administrators assign
members to MADN groups, which can have a maximum of 32 members. Check with your system
administrator to find out if this feature is available on your phone.
Any MADN group member can place, answer, hold, resume, or barge in on a call on a shared line.
Additionally, all group members can view the status of a call on the shared line on their phones.
This section includes information and instructions on using the following MADN-SCA functions:
●Placing a MADN Call
●Answering MADN Calls
●Barge In on an Active Call
●Resume Held MADN Calls
●Enabling Privacy
Placing a MADN Call
Any MADN member can place a call on the shared line. When a member places a call on the shared line,
the other members are notified with a steady red LED light on the line key of the members’ phones.
Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active
call in place, the incoming call is sent to voicemail.
Answering MADN Calls
Any incoming call to the shared line rings on all group members’ phones simultaneously, the call is displayed
on all members’ screens, and a green LED light flashes on the line’s line key.
Any MADN member can respond to an incoming call to the shared line. When a MADN member answers
an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate
the call was answered. Members can also view the status of a call on the shared line by pressing and
holding the corresponding line key for one second. The call’s status and the Barge In soft key display for
five seconds.
If bridging is disabled and privacy is enabled for the shared line, you cannot barge in on active calls
answered by other MADN members.
Barge In on an Active Call
After a call is answered, any group member can barge in on the active call on a public shared line, which
becomes a bridge call—a call between two or more MADN members and another party. Ask your system
administrator about the maximum number of participants allowed on a bridge call.
To barge in on an active call:
1Press and hold the corresponding line key for the shared line for one second.
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2Select the Barge In soft key, as shown next, and lift the handset.
A bridge tone plays notifying the other call participants that you are barging in on the call.
Leave a Bridge Call
Any member in a bridge call can leave the call, and the call remains active.
To leave a bridge call:
»Select the End Call soft key, or place the handset in the cradle.
Your connection to the bridge call is ended, and the other call participants remain on the call.
You can rejoin a bridge call after leaving by pressing the Barge In soft key again.
Resume Held MADN Calls
Any MADN member can resume a held call on the shared line. When an active call is placed on hold on the
shared line, all group members are notified of the call’s new status by a flashing red LED light on the line
key on all members’ phones, if enabled by your system administrator.
To resume a call on the shared line:
»Do one of the following:
Select the corresponding line key and lift the handset.
Press and hold the corresponding line key and select Resume.
When a held call is resumed by another MADN member, the other group members are notified of the call’s
new status with a steady red LED light on the line key on the members’ phone.
Enabling Privacy
Any MADN member can temporarily enable privacy for an active or bridge call on a public shared line using
privacy codes or privacy soft keys configured by your system administrator. Additionally, MADN members
can use privacy codes and soft keys to temporarily disable privacy on an active call on a private shared line.
The following are three types of privacy codes that you can use to enable and disable privacy on a shared
line:
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●Privacy Access (PRV) code Enables privacy for an active call on a public line.
●Privacy Release Activation (PRLA) code Disables privacy for an active call on a private shared line.
●Privacy Release Cancel (PRLC) code Re-enables privacy for an active call on a private shared line.
When a shared line is configured as private or when privacy is enabled on an active call, bridging is disabled
and other MADN members cannot barge in on an active call on the shared line.
Enable Privacy
After you enable privacy for an active call on a public shared line, you cannot disable privacy for the call.
You can allow other MADN members to join the active call by transferring the call or initiating a conference
call.
To enable privacy for an active call on a public line:
»During an active call, do one of the following:
Select Transfer and dial the PRV code given to you by your administrator
For example, dial *91.
Select the Privacy soft key, if enabled, as shown next.
A confirmation tone plays, and the call is resumed automatically.
Disable Privacy Temporarily
You can temporarily disable privacy for an active call on a private shared line to allow other MADN members
to join the call.
To temporarily disable privacy on a private shared line:
1During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you
by your administrator. For example, dial *921.
A confirmation tone plays, and the call is resumed automatically. Privacy is disabled for the call and
any member can barge in on the call.
2After other MADN members have joined the call, press the PRLA soft key or select Hold and dial
the PRLC code given to you by your administrator. For example, dial *922.
A confirmation tone plays, and the call is resumed automatically.
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3In the Call Forwarding – Delegates dialog box, click Add to add contacts as delegates for your
calls.
4In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click
Ok.
The contacts you add as delegates display in the Call Forwarding – Delegates dialog box, shown
next.
5Click OK when you have finished assigning contacts as delegates.
Simultaneous ringing is enabled for all assigned delegates. If the boss’s line receives an incoming
call, both the boss and delegate’s phones ring.
You can choose to change when your delegates’ phones ring in the Call Forwarding – Delegates dialog
box.
When you assign delegates to your line, your phone displays a notification that you have added a contact
as a delegate, and a scrolling message “Simultaneous Ringing is activated” is displayed in the status bar.
When you are added as a delegate, a notification is displayed on your phone and in the Skype for Business
client, and the boss icon is displayed on the boss’s line. The boss icon changes color to reflect the boss’s
presence status (see Skype for Business Contacts’ Presence Information).
View the Delegates Group
Your delegates are automatically added to the Delegates group on your phone and in the Skype for
Business client, as shown in the next figure.
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Transfer Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe
Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going
to voicemail if the boss does not answer the call.
To transfer a delegation call to the boss’s phone:
»During a delegation call, press More > Safe Xfer.
The Calls screen is displayed.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered
is displayed on the delegate’s phone, and the delegate can resume the call.
Transfer to Boss Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss’s voicemail.
To transfer a call to a boss’s voicemail:
»During a delegation call, press Boss VM.
Call on Behalf of a Boss
As a delegate, you can make calls on behalf of your assigned boss’s lines.
To place a call on behalf of an assigned boss:
1Press and hold the boss’s line key.
2Select On behalf, as shown next.
Produkt Specifikationer
| Mærke: | Polycom |
| Kategori: | Kontor telefon |
| Model: | VVX 401 |
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