SHARK® SOLUTIONS AND TANKS
CLEANING WITH CARPETXPERT
INDICATOR LIGHTS
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not
transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of
Five (5) year from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in the Owner’s Guide, subject to the following conditions and
exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in Shark Ninja’s sole discretion, will be
repaired or replaced up to Five (5) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as Shark Cleaner, Pad, etc.), which require regular
maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this
warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance, or
damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com/support for product care and maintenance self help. Our Customer
Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service
options, including the possibility of upgrading to our VIP warranty service options for select product
categories. So we may better assist you, please register your product online at registeryourshark.com and
have the product on hand when you call. SharkNinja will cover the cost for the customer to send in the unit
to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and have the product on hand when
you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential so the above might not
apply to you.
EX201_IB_MP_Mv21
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
Illustrations may dier from actual product. We are constantly striving to improve our products; therefore
the specifications contained herein are subject to change without notice.
© 2023 SharkNinja Operating LLC. SHARK is a registered trademark of Shark Ninja Operating LLC.
STAINSTRIKER is a trademark of Shark Ninja Operating LLC.
The CarpetXpert™ tanks are designed to work with Shark cleaning solutions. To order
refills, scan the QR code located on the bottom of the CarpetXpert Tank. Do not use third
party or homemade cleaners.
• Shark Deep Clean Pro For deep-cleaning carpets with the brushroll.
• Shark OXY Multiplier: Dispensed from the StainStriker tank. Combines with Deep Clean
Pro from the CarpetXpert Tank to be used at the hand tool for stain cleaning.
FIVE (5) YEAR LIMITED WARRANTY
MAINTENANCE
TROUBLESHOOTING
float
filter
Clean unit after every use to avoid odors, bacteria, and mold.
Note: When turning o the power, it may take 2 to 3 seconds for the unit to clear
the lines and power down completely.
DIRTY WATER TANK
Note: You will hear a change in motor noise/air flow when the dirty water tank is full.
1. Press the release button and remove the tank.
2. DO NOTLift out inner float mechanism. pour out dirty water until float is
removed.
3. Pour dirty water down drain.
4. Remove the filter cover, then lift out the filter. Wash the filter with soap and
water, then allow it to air-dry completely before reinstalling.
CHECKING FOR DEBRIS
Note: You will hear a change in motor noise/air flow when the dirty water tank is full.
To check airpath for clogs, hair, or debris:
1. Unplug unit.
2. Remove dirty water tank.
3. Remove seal .(fig. 7)
4. (fig. 8)Detach the hose .
5. Remove the selector lever by pushing it all the way forward , then (fig. 9)
pulling it out sideways .(fig. 10)
6. Remove any debris.
7. Reattach parts.
Leaking: Be sure the hose is assembled and connected properly and the caps on the
tanks are tightened.
Poor suction: See Checking for Debris section, and be sure hose, dirty water tank,
and seal under dirty water tank are all connected properly. Make sure the hose clicks
twice when attaching to the body.
Hand tool not spraying: Be sure lever is in down position and tanks are full.
Floor nozzle not dispensing solution: Be sure lever is in the up position and tanks
are full.
Oxy Multiplier is not being dispensed: Be sure tanks are attached securely. Note:
The StainStriker tank dispenses at a slower rate than the CarpetXpert Tank.
BRUSHROLL
1. Pull latch to remove top brushroll cover.
2. Lift brushroll door to open.
3. Remove the brushroll by pulling up on the side tab. If hair is wrapped, cut it
away by running scissors along the groove in the brushroll. Wash brushroll,
cover, and doors and allow them to air-dry before reinstalling.
4. To reinstall the top brushroll cover, connect the 2 hooks at the bottom, then
push forward until it clicks into place.
HAND TOOLS
Press the release button to detach tool. Pull tab to remove window and bristle strip.
Wash tools with soap and water and allow them to air-dry before reinstalling.
HOSE
Attach the hose-cleaning tool to the end of the crevice tool and turn on power. Point
tool to the floor, pull the trigger, and the cleaning solution will be sucked into the
hose to clean the interior.
Filling the StainStriker Tank (smaller, blue tank)
1. Lift the StainStriker Tank by its sides to detach it, then remove
the cap.
2. Add Shark OXY Multiplier up to the MAX FILL line.
3. Reattach cap, then reinstall the StainStriker tank.
Filling the CarpetXpert Tank (top clear tank)
1. Lift the CarpetXpert Tank by the handle to detach it, then
remove the cap.
2. Add warm water to the tank up to the WATER fill line. Do not
use water hotter than 140°F (60°C).
3. Add Shark Deep Clean Pro up to the CONCENTRATE
fill line.
4. Reattach cap, then reinstall the CarpetXpert Tank.
1 2
2
3
3
4
41
fig. 7 fig. 8 fig. 9 fig. 10
DEEP CLEANING with the brushroll:
Uses Deep Clean Pro Formula and water
Important: Vacuum with traditional vacuum cleaner first, especially pet hair. CarpetXpert is
not designed for dry vacuuming.
1. Move the selector lever to UP position to use brushroll.
2. Gently step on the base and tilt the handle back.
3. Press power button; unit will enter Deep Clean Mode.
4. Move unit forward; it will automatically dispense water and Deep
Clean Pro formula.
5. Move back to dry with suction only (does not dispense fluid on
back stroke).
6. Repeat steps 4 and 5 on the same area once.
QUICK DRY MODE
Avoid over-cleaning the same spot in Deep Mode to prevent saturated carpets and long
dry times. Drying may take a few hours.
Once deep clean is complete, press the Mode button to activate Quick Dry Mode.
Repeated passes in Quick Dry Mode will reduce dry time.
Rinsing: Some users may want to rinse their carpet after cleaning. To do this, fill
CarpetXpert Tank with only water, and repeat cleaning steps.
STAIN CLEANING with the hand tool:
Uses Deep Clean Pro Formula + OXY Multiplier
1. With the unit in upright position, unwrap hose, and push the
selector lever DOWN until it clicks into place.
2. Suction up any wet mess, then spray the stained area . (fig. 1)
Scrub the stain with the bristles , then tilt the hand (fig. 2)
tool up and drag it across the stained area to extract (fig. 3)
the mess. Repeat if needed. If stain is dry, first break up the
stain with the bristles and suction up.
The 3.5” Hand Tool is for general stain cleaning, while the Crevice Tool is intended for tight spaces like
corners. The rubber side of the reversible bristles is intended for softer fabrics and only to be used with fluid,
not dry. The 7” Hand Tool (included in some models) is intended for larger areas like sofa cushions or stairs.
The Shark Pet Tool is included with select models. The tool extracts wet pet messes, while preventing the
mess from reaching the hose and the interior of the unit. Use on wet pet messes only. DO NOT use the tool
to remove pet hair. To use, first spray the wet mess, then extract it with the Pet Tool. exceed the DO NOT
MAX FILL line on the Pet Tool cup. Keep the tool level, without tipping, to prevent the mess from reaching
the hose.
After use, turn off the CarpetXpert power and empty the Pet Tool cup into a toilet. Wash the cup, filter, and
the rest of the tool thoroughly with soap and water after every use. tank. To avoid oversaturating, do not
overspray.
Cup Filter
MODES
Blue (Left): Deep Clean Mode (brushroll at floor nozzle).
Blue (Right): Quick Dry Mode (brushroll at floor nozzle).
Both Green: StainStriker (at hand tool).
NOTIFICATIONS
Red: Brushroll jam. Remove obstruction, then reinstall brushroll.
Flashing Blue: The dirty water tank is full. Empty the tank, then reinstall it.
Flashing Red: Brushroll cover open. Close cover.
Flashing Green: The selector lever is in the wrong position. Move lever UP to clean
with brushroll. Move lever DOWN to clean with the hand tool.
(fig. 1) (fig. 2) (fig. 3)
