Siemens OpenScape ComAssistant V2.0 Manual

Siemens Ikke kategoriseret OpenScape ComAssistant V2.0

Læs gratis den danske manual til Siemens OpenScape ComAssistant V2.0 (4 sider) i kategorien Ikke kategoriseret. Denne vejledning er vurderet som hjælpsom af 26 personer og har en gennemsnitlig bedømmelse på 4.8 stjerner ud af 13.5 anmeldelser. Har du et spørgsmål om Siemens OpenScape ComAssistant V2.0, eller vil du spørge andre brugere om produktet?

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Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open

Information

OpenScape ComAssistant V2.0

Today’s enterprise is faced with an overwhelming array of commu-

nications possibilities that often hinders internal productivity and

irritates customers. Despite this fact, employees are expected to be

responsive, sales-oriented and productive, regardless of whether

they are working remotely, traveling or visiting customers. Change

is critical and it's about employing technology in order to optimize

results – bringing the surge of communication under control, re-

sulting in better use of company time, human resources, and reve-

nue opportunities. A key component in facing the communication

challenge is enabling employees to manage communications effi-

ciently and effectively.

Siemens has the answer: OpenScape ComAssistant.

OpenScape ComAssistant is an innovative

solution that ensures the optimum avail-

ability of employees with the benefits of

computer-assisted telephony. It enables

employees to set up and customize their

communications in accordance with their

special needs.

All incoming and outgoing calls are logged

transparently in a journal. Users can also

view all calls that have not reached them

and then respond to them immediately,

e.g., by initiating a callback. In addition, in-

coming calls can be filtered and forwarded

to any other phone or directly to a voicemail

system. OpenScape ComAssistant thus sup-

ports employees in maintaining a balance

between constant accessibility and undis-

turbed time for working on important busi-

ness activities.

OpenScape ComAssistant provides two dif-

ferent web-based user interfaces: a

WebClient and a WebPortal. Users can

choose their preferred user interface to ac-

cess a wide range of CTI functions and also

customize the appearance of the interface,

e.g., by defining how the window is subdi-

vided and the contents of the subdivided ar-

eas.

The main features offered by OpenScape

ComAssistant include:

●Initiating simple phone calls using Click

& Dial as well as more intricate telephony

functions such as setting up conferenc-

es, consultation calls and call transfers.

●Call journal of incoming and outgoing

calls with filter options. Direct callbacks

from the journal.

●Access to global directories (using LDAP)

and integration of private directories and

contacts from Microsoft Outlook.

●Search function across multiple directo-

ries and selection from the hit list with a

mouse click

●Optional synchronization of personal di-

rectories with the global directory.

●Activation of the One Number Service,

e.g., to make calls via the office tele-

phone easily and cost-effectively

OpenScape ComAssistant helps company

professionals:

●to focus on revenue-generating opportu-

nities, without being distracted by

routine activities

●to always be available for real-time com-

munication requests and respond to

them flexibly

●to ensure that critical communications

are correctly received, regardless of the

medium or location

●to filter out low-priority information and

concentrate on activities with higher

priorities

●to manage calls and messages without

problems, even if they are not at home or

at their workplaces

OpenScape ComAssistant WebClient OpenScape ComAssistant WebPortal

Produkt Specifikationer

Mærke:	Siemens
Kategori:	Ikke kategoriseret
Model:	OpenScape ComAssistant V2.0

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