Stiebel Eltron SNU 10 SMES Manual

Stiebel Eltron Kedler & kedler SNU 10 SMES

Læs gratis den danske manual til Stiebel Eltron SNU 10 SMES (3 sider) i kategorien Kedler & kedler. Denne vejledning er vurderet som hjælpsom af 4 personer og har en gennemsnitlig bedømmelse på 3.9 stjerner ud af 2.5 anmeldelser. Har du et spørgsmål om Stiebel Eltron SNU 10 SMES, eller vil du spørge andre brugere om produktet?

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Warranty

Issue 06_18 | Warranty SNU Water Heaters | Errors excepted. Subject to changes.

For further

information visit

www.stiebel.com.au

call our team on 1800 153 351.

STIEBEL ELTRON WARRANTY FOR SNU WATER HEATERS

STIEBEL ELTRON solutions do not only convince with premium quality, but also outstanding reliability. If

you encounter problems with one of our products, rest assured that our national service team will take

care of it. We pride ourselves with great customer service as we consider this the basis for a long and

successful partnership. For further information, please refer to the detailed warranty conditions listed

below or contact our service team on 1800 153 351.

Australian Consumer Law

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a

replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You

are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does

not amount to a major failure.

2. The STIEBEL ELTRON warranty for the unit is in addition to any rights and remedies you may have under the Australian

Consumer Law.

3. Without excluding or limiting any rights you may have under the Australian Consumer Law, any guarantees or

warranties that would otherwise be implied by law are excluded. If your rights under the Australian Consumer Law

can be limited, they are limited to the maximum extent permitted by the Australian Consumer Law.

Who gives the warranty

4. The warranty is given by Stiebel Eltron (Aust) Pty Ltd

(A.B.N. 82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).

The unit

5. This warranty applies to STIEBEL ELTRON Water Heaters – Models SNU 5S and SNU 10S (the “unit”) manufactured after

1 June 2013.

The warranty period

6. The warranty period commences on the date of purchase of the unit. Where the date of purchase is not known, then

the warranty period will commence 2 months after the date of manufacture.

7. The warranty period for a unit used for domestic purposes is shown in the table below. Domestic purposes means that

the unit is used in a domestic dwelling.

Component Warranty period

All components 5 years from the date of purchase of the unit.

8. The warranty period for a unit used for commercial purposes is shown in the table below. Commercial purposes

means that the unit is used for a non-domestic purpose and includes but is not limited to being used in a motel, hotel,

mining camp or nursing home.

Component Warranty period

All components 1 year from the date of purchase of the unit.

Warranty entitlement

9. You are only entitled to make a warranty claim under this warranty if:

9.1. you own the unit or if you have the owner’s written consent to represent the owner of the unit;

9.2. you contact us within a reasonable time of discovering the problem with the unit and in any event within 30 days;

Warranty

Issue 06_18 | Warranty SNU Water Heaters | Errors excepted. Subject to changes.

For further

information visit

www.stiebel.com.au

call our team on 1800 153 351.

STIEBEL ELTRON WARRANTY FOR SNU WATER HEATERS

Warranty claim

10. To make a valid warranty claim you must provide us with the following information:

10.1. the model number of the unit;

10.2. a description of the problem with the unit;

10.3. the name, address and contact details (such as phone number and e-mail address) of the owner;

10.4. the address where the unit is installed and the location (e.g. in laundry);

10.5. the serial number of the unit;

10.6. the date of purchase of the unit and the name of the seller of the unit;

10.7. the date of installation of the unit;

10.8. a copy of the certiﬁcate of compliance when the unit was installed.

11. The contact details for you to make your warranty claim are:

Name: Stiebel Eltron (Aust) Pty Ltd

Address: 6 Prohasky Street, Port Melbourne VIC 3207

Telephone: 1800 153 351 (8.00 am to 5.00 pm AEST Monday to Friday)

Contact person: Customer Service Representative

E-mail: service@stiebel.com.au

12. We will arrange a suitable time with you to inspect and test the unit.

Warranty

13. Subject to the warranty exclusions, we will repair or replace, at our absolute discretion, a faulty component in your

unit free of charge if it fails to operate in accordance with its speciﬁcations, and you make a valid warranty claim in

accordance with this warranty, during the warranty period.

14. If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from

the time of the repair or replacement.

Warranty exclusions

15. We may reject your warranty claim if:

15.1. the unit was not installed by a registered and suitably qualiﬁed tradesperson.

15.2. the unit was not installed and commissioned:

a) in Australia;

b) in accordance with the Operating and Installation Guide (which is available on the Stiebel Eltron Australia

website and request);

c) in accordance with the relevant statutory and other legal requirements of the State or Territory the unit is

installed.

15.3. the unit has not been operated or maintained in accordance with the Operating and Installation Guide.

15.4. the unit does not bear its original Serial Number or Rating Label.

15.5. the unit was damaged by or is faulty due to any or any combination of the following:

a) normal fair wear and tear;

b) connection to an incorrect water supply, for example where the water is highly conductive; where the water

has a mineral content with a TDS > 2500 mg/L; or where the Langelier Saturation Index (LSI) of the water is

outside the range -1.0 < LSI <0.8 (The LSI is a numeric value indicating whether water is scale forming or

corrosive. It factors in pH, total alkalinity, calcium hardness and water temperature);

c) connection to water from a bore, dam or swimming pool;

d) connection to an incorrect or faulty power supply;

e) connection to faulty equipment, such as damaged valves;

f) foreign matter in the water supply, such as sludge or sediment;

g) corrosive elements in the water supply;

h) accidental or malicious damage;

i) act of God, ﬂood, storm, ﬁre, lightning strike, cyclones, earthquakes, natural disasters or other similar actions

of the elements;

j) excessive water pressure, negative water pressure (partial vacuum) or water pressure pulsation;

k) wiring not to AS/NZS 3000 standards.

15.6. the unit was damaged before it was installed e.g. it was damaged in transit.

15.7. an unauthorised person has modiﬁed, serviced, repaired or attempted to repair the unit without our written

consent.

15.8. non genuine parts other than those manufactured or approved by us have been used on the unit.

Produkt Specifikationer

Mærke:	Stiebel Eltron
Kategori:	Kedler & kedler
Model:	SNU 10 SMES

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