Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base or
email support service at . If the answer is not available or if you prefer, http://support.wd.com
please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/7.
To help us keep you informed of new features and services, remember to register your product
online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at and choose from these topics:http://support.wd.com
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Learning Center — Start here to get the most out of your Private Cloud Storage device
(http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register
your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage
software.
North America Asia Pacific
US & Canada
English
800 275-4932 Australia 1 800 42 9861
US-Spanish 949 672-7199 China 800 820 6682 / 400 627 6682
Mexico 800.832.4778 Hong Kong +852-3057 9031
India 1 800-200 5789 / 1 800-419 5591
Europe (toll free)* 00800 ASK4 WDEU Indonesia 001-803-852 3993
(00800 27549338) Japan 0800-805 7293 / 0120-934 453
Europe +31 880062100 Malaysia 1 800-817 477
Middle East +31 880062100 Philippines 1 800-1855 0277 / +63-2-395 2319
Africa +31 880062100 Singapore 1 800 608 6008
Russia 8-10-8002-3355011 Taiwan 0800-225 593 / +886-2-8723 1298
Thailand 00 1800 852 5913
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
