WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before re turning this
product. Most technical suppo rt questions can be answere d th rough our knowledge base or e-mail
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. Thi s 30-day
peri od starts on the date of your first telephone contact with WD Technical Sup p ort. E-mail support
is free for the entire warranty period and our exte nsive knowledge base is available 24/7. To help us
keep you info rmed of new features and services, remember to register your product on line at
http://register.wd.com.
Accessin g Online Support
Visit our product sup p ort website at and choose from these topics:support.wd.com
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial numb er, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offe rs. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud EX4 Personal Cloud Storage
software.
North America Asia Pacific
English 800.ASK.4wd Australia 1 800 42 9861
(800.275.4932) China 800 820 6682 / +65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4
WDEU
Indonesia +803 852 9439
(00800 27549338) Japan 0120-994-120 / 00531-65-0442
Korea 02 703 6550
Europe +31 880062100 Malaysia +800 6008 6008 / 1 800 88 1908/+65 62430496
Middle East +31 880062100 Philippines 1 800 1441 0159
Africa +31 880062100 Singapore +800 6008 6008 / +80 0 6 08 6008/+65 6243049 6
Taiwan +800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
