Alfen Eve Double Pro-line Manual

Alfen Ladestationer Eve Double Pro-line

Læs gratis den danske manual til Alfen Eve Double Pro-line (6 sider) i kategorien Ladestationer. Denne vejledning er vurderet som hjælpsom af 18 personer og har en gennemsnitlig bedømmelse på 4.7 stjerner ud af 9.5 anmeldelser. Har du et spørgsmål om Alfen Eve Double Pro-line, eller vil du spørge andre brugere om produktet?

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Side 1/6

Alfen Charging Equipment - Using the Customer portal

This document contains a working instruction for creating Customer Service Tickets via the Alfen Service portal.

Please follow the 8 different steps in order to successfully create a Service ticket:

• Step 1: Log in to the Alfen Service portal

• Step 2: Choose in what way Alfen can assist you

• Step 3: Select the charging station for which you want to report an issue

• Step 4: Verify the charging station details and contact information

• Step 5: Select the preferred method of support

• Step 6: Register the issue you are experiencing

• Step 7: Customer specific information, warranty terms and conditions

• Step 8: Create the Customer Service Ticket

Step 1: Log in to the Alfen Service portal

Go to the following website:

>>> <<<http://support.alfen.com

• Have you raised a ticket before? Then please log-in with your existing credentials.

• Didn't you raise a ticket before? Then please create a new account by signing up with your company e-mail address.

Step 2: Choose in what way Alfen can assist you

Make a choice for one of the following options when creating a new ticket, depending on what support you need from Alfen:

• Request for Service - when your charging station is not functioning properly;

• Request for Change - when you want a change in the hardware or software of your charging station;

• Request for Information - when you want more information about charging station-related topics (e.g. product-, service-, or installation

questions);

• Request for Sign- - when you want to receive login credentials for a new ACE Service Installer account. up

Please note: depending on the type of request you are choosing, the required information can be different. In this instruction a Request for

Service will be used as an example This because it is the most common type of request. Other request types follow the same structure, only .

with different content.

Produkt Specifikationer

Mærke:	Alfen
Kategori:	Ladestationer
Model:	Eve Double Pro-line
Kode for international beskyttelse (IP):	IP54
Bredde:	338 mm
Dybde:	230 mm
Højde:	590 mm
Vægt:	25000 g
Antal pr. pakke:	1 stk
Indbygget skærm:	Ja
Pakkevægt:	31000 g
Pakkedybde:	250 mm
Pakkebredde:	350 mm
Pakkehøjde:	740 mm
Skærm diagonal:	7 "
Skærmopløsning:	800 x 400 pixel
Skærmteknologi:	TFT
Relativ luftfugtighed ved drift (H-H):	5 - 95 %
Strømforbrug (standby):	12 W
Driftstemperatur (T-T):	-25 - 40 °C
Husmateriale:	Polyester
Understøttelse af sprog:	DUT, ENG, FIN, FRE, ITA, NOR, POR, SWE
Near Field Communication (NFC):	Ja
Certificering:	IEC 61851-1, IEC 61851-22
Monteringstype:	Gulv
Firmware kan opgraderes:	Ja
GPRS:	Ja
Sikret mod hærværk:	Ja
Sokler, antal:	2
Antal faser:	3
Mekanisk påvirkningsbeskyttelseskode:	IK10
Maksimal driftseffekt (trefaset):	11 kW
Trefaset udgangsspænding understøttet:	400 V
Maksimal driftsstrøm pr. fase:	16 A
Beskyttelse, højspænding:	Ja
Understøttet jordforbindelsessystem:	TT
IEC-beskyttelsesklasse:	I