CYBERPOWER WARRANTY:
Read the following terms and conditions carefully before using the
CyberPower OL3KRTHD (the Product). By using the Product you
consent to be bound by and become a party to the terms and
conditions of this Limited Warranty (referred to as “Warranty”).
If you do not agree to the terms and conditions of this Warranty,
you should return the Product for a full refund prior to using it.
WHO IS PROVIDING THIS WARRANTY?
Cyber Power Systems (USA), Inc. (“CyberPower”) provides this
Limited Warranty. Except as required by law, this Warranty only
covers the original purchaser (“Initial Customer”). The Warranty may
not be transferred to any third party and coverage ends if the Initial
Customer sells or otherwise transfers the Product. To be covered
the Initial Customer must still be the owner of the Product at the
time of the failure that results in the claim made under this Warranty
(“Occurrence”).
WHAT DOES THIS WARRANTY COVER?
This Warranty is a Limited Warranty, subject to the limitations and
exclusions set forth herein. This Warranty covers defects in design,
materials and workmanship in the Product under normal use and
conditions and when installed and used in accordance with this
manual. It also covers equipment connected to the Product at the time
of the Occurrence (“Connected Equipment”) that was damaged due to
the failure of the Product. All implied warranties are disclaimed to the
fullest extent allowed by law, and in any event, including any implied
warranties of merchantability, fitness for a specific purpose, and
quality are limited to the duration of the Warranty granted hereunder.
This Warranty only applies to consumers, and shall not apply in
any commercial contexts absent express contractual arrangements
between CyberPower and the purchaser.
WHAT IS THE PERIOD OF COVERAGE?
This warranty covers the Product for three years from the date of
purchase, whereby the Product will be free from defects in design,
material and workmanship subject to the terms of this Warranty.
Any implied warranties claim shall be limited to three years from the
date of purchase.
WHO IS COVERED?
This warranty only covers the Original Purchaser. Coverage ends
if you sell or otherwise transfer the Product.
LIMITED WARRANTY AND
CONNECTED EQUIPMENT GUARANTEE
OL3KRTHD
YOUR ULTIMATE ALLY IN POWER
Cyber Power Systems (USA), Inc.
4241 12th Avenue East, Suite 400 | Shakopee, MN 55379
CyberPowerSystems.com
HOW DO YOU GET WARRANTY SERVICE?
1. Before contacting CyberPower, identify your Product model
number and the Purchase Date
2. Visit our website at www.CyberPowerSystems.com/support
or call us at (877) 297-6937.
3. If your Product requires warranty service you must provide a copy
of your dated purchase receipt or invoice.
4. Pack and ship the product to CyberPower and all claim forms
that CyberPower provides to you. Show the Claim Number on the
shipping label or include it with the product. You must prepay all
shipping costs, you are responsible for packaging and shipment.
HOW LONG DO YOU HAVE TO MAKE A CLAIM?
All claims must be made within ten (10) days of the occurrence.
HOW TO MAKE A WARRANTY CLAIM
1. Before contacting CyberPower, please gather the
following information:
a. The date of the Occurrence.
b. Model number and serial number (if applicable) of the Product.
c. Copy of the original receipt for the Product, including where
you purchased the Product and the date of the purchase.
d. A brief statement of the Occurrence and description of
the issue.
e. A description of the Connected Equipment at the time of
the Occurrence (e.g., computer tower, computer monitor,
printer, modem, etc.).
f. A description of the Connected Equipment that was damaged
during the Occurrence and the extent of the damage.
g. Copy of original receipts for any damaged Connected
Equipment, including where you purchased the Connected
Equipment and the date of the purchase.
h. A repair estimate for the damaged Connected Equipment from
a certified repair facility.
i. Information on all applicable insurance or other resources
of recovery/payment that are available to the Initial Customer.
2. Contact CyberPower within 10 days of the Occurrence toll-free at
1-877-297-6937 (press 1 for Technical Support); visit our website at
www.CyberPowerSystems.com/Support; or write to us at
Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400,
Shakopee, MN 55379.
3. A CyberPower representative will contact you confirming receipt.
Upon review of your claim, you will be provided with claim forms
and instructions how to proceed.
4. You are responsible for the cost of the repair estimate for the
damaged Connected Equipment, packing and shipping the
Product to CyberPower for evaluation.
WHAT WILL WE DO TO CORRECT PROBLEMS?
CyberPower or its representative will inspect and examine the Product.
CyberPower reserves the right to inspect the Product, any and all
Connected Equipment, and the site of the Occurrence. The Product
and all Connected Equipment must remain available for inspection
until the claim is finalized. If it is determined by CyberPower or its
representative, in its sole discretion, that a defect resulted in failure of
the Product during its normal use, CyberPower’s sole responsibility is
to repair, replace, or refund the Product (at CyberPower’s sole option).
If it is determined by CyberPower or its representative, in its sole
discretion, that the Connected Equipment was damaged by the
Occurrence, CyberPower will pay to repair or replace the damaged
Connected Equipment, at CyberPower’s option, at an amount equal
to the fair market value (NOT REPLACEMENT COST) which may
be shown by blue book pricing or comparable sales data, of the
Connected Equipment at the time of the Occurrence, or the original
purchase price of the Connected Equipment, whichever is less, up to
the maximum amount of: $400,000 for OL3KRTHD.
WHO PAYS FOR SHIPPING?
We pay when we send items to you; you pay when you send items to us.
WHAT ARE SOME EXAMPLES OF WHAT THIS
WARRANTY DOES NOT COVER?
This Warranty does not cover or apply to: Products which are not
defective or broken; Products that are working as described in the
user manual; to any abnormal wear, misuse, modification, operation or
storage outside environmental limits of the Product or the equipment
connected to it, nor for damage while in transit or in storage, nor if
there has been improper operation or maintenance, or use with items
not designed or intended for use with the Product, such as laser
printers, appliances, aquariums, medical or life support devices, etc.
All warranties are null and void if, in CyberPower’s sole discretion
CyberPower determines: the Product in use during the Occurrence is
not provided to CyberPower or its representative for inspection upon
CyberPower’s or its representative’s request at the sole expense of the
Original Purchaser; that the Product or Connected Equipment have
been improperly installed, altered in any way or tampered with; that
the damage did not result from the Occurrence or that no Occurrence
in fact took place; the repair or replacement of the Connected
Equipment is covered under a manufacturer’s warranty; or if
CyberPower or its representative determines that the Product or
the Connected Equipment were not used under normal operating
conditions, or were not used in accordance with all labels or
instructions provided with the Product.
CyberPower does not cover or undertake any liability in any event for
any of the following:
1. Damage from any circumstance described as excluded above with
respect to the Product.
2. Loss of or damage to data, records, or software or the restoration
of data or records, or the reinstallation of software.
3. Damage from causes other than AC Power Line Transients, spikes,
or surges on properly installed, grounded and code-compliant 120
volt utility power lines in the United States.
4. Damage caused by unprotected phone, network, or coaxial cables.
If the connected phone, network, or coaxial cables are not protected
the Warranty is null and void if a power disturbance damages your
Connected Equipment through the phone, network, or coaxial lines.
You are only covered if the disturbance entered through the AC lines.
5. Damage caused by voltage spikes lasting longer than 1ms. The
Product was designed to eliminate disrupting and damaging
eects of momentary (less than 1ms) voltage spikes or impulses
from lightning or other power transients. If it can be shown that a
voltage spike lasting longer than 1ms has occurred, the Occurrence
will be deemed outside the rated capabilities of the Product and
the Limited Warranty is void.
6. Damage following any alternation, modification, or tampering with
the Product.
7. Damage when the Product was not installed or used in accordance
with the user manual or if the Product was used in conjunction
with generator power.
8. Damage when the Product is used contrary to any instructions
provided with the Product, or for any unintended or prohibited use.
