2
Contents
1. INTRODUCTION ............................................................................................................... 4
1.1.
REQUIREMENTS ................................................................................................................ 5
1.2.
INSTALLATION .................................................................................................................. 6
1.2.1 I
NSTALLATION CHECK ............................................................................................................... 6
1.2.2 T
ROUBLESHOOTING ................................................................................................................. 6
1.2.3 W
HO CAN USE PANDA REMOTE CONTROL? ................................................................................. 6
2. FEATURES........................................................................................................................ 8
2.1.
REMOTE DESKTOP ............................................................................................................ 9
2.2.
TROUBLESHOOTING ACTIONS .............................................................................................. 9
2.2.1 C
OMMAND LINE ..................................................................................................................... 9
2.2.2 P
ROCESS MONITOR ................................................................................................................. 9
2.2.3 S
ERVICE MONITOR .................................................................................................................. 9
2.2.4 F
ILE TRANSFER ........................................................................................................................ 9
3. SETTINGS ....................................................................................................................... 10
3.1.
ENABLING REMOTE CONTROL ............................................................................................. 11
3.2.
PRIVATE MODE ............................................................................................................... 11
3.2.1 E
NABLING/DISABLING PRIVATE MODE FROM THE END USER'S COMPUTER ....................................... 12
3.3.
ADMINISTRATOR MODE: THE ADMINISTRATOR DOES NOT ALLOW COMPUTER USERS TO SET THE PRIVACY
LEVEL OF THEIR COMPUTERS
........................................................................................................ 13
3.3.1 R
EMOTE DESKTOP ................................................................................................................. 13
3.3.2 T
ROUBLESHOOTING ACTIONS .................................................................................................. 14
3.4.
USER MODE: THE ADMINISTRATOR ALLOWS COMPUTER USERS TO SET THE PRIVACY LEVEL OF THEIR
COMPUTERS
............................................................................................................................. 14
4. ACCESSING COMPUTERS ................................................................................................ 15
4.1.
VIEWING COMPUTERS WITH PANDA REMOTE CONTROL INSTALLED ............................................. 16
4.2.
ACCESSING COMPUTERS REMOTELY ..................................................................................... 16
4.3.
REMOTE ACCESS FROM THE COMPUTER DETAILS WINDOW ........................................................ 16
5. POSSIBLE ACCESS ERRORS .............................................................................................. 18
5.1.
PANDA REMOTE CONTROL IS DISABLED ................................................................................ 20
5.2.
PANDA REMOTE CONTROL IS NOT INSTALLED ON THE COMPUTER ............................................... 20
5.3.
THE COMPUTER IS OFFLINE ................................................................................................. 20
5.4.
INCOMPATIBLE AGENT VERSION .......................................................................................... 20
5.5.
THERE IS ALREADY AN ACTIVE REMOTE CONTROL SESSION ........................................................ 20
6. REMOTE ACCESS: PRACTICAL CASES ............................................................................... 21
6.1.
REMOTE DESKTOP ........................................................................................................... 22
