VTech cares about your privacy and peace of mind. That’s why we’ve put together a list of industry-
recommended best practices to help keep your wireless connection private and your devices protected
when online. We recommend you carefully review and consider complying with the following tips.
Ensure your wireless connection is secure.
• Before installing a device, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK
with AES” setting in your router’s wireless security menu.
• Change your wireless router’s default wireless network name (SSID) to something unique.
• Change default passwords to unique, strong passwords. A strong password:
- Is at least 10 characters long.
- Does not contain dictionary words or personal information.
- Contains a mix of uppercase letters, lowercase letters, special characters and numbers.
Keep your devices up to date.
• Download security patches from manufacturers as soon as they become available. This will ensure you
always have the latest security updates.
• If the feature is available, enable automatic updates for future releases.
Disable Universal Plug and Play (UPnP) on your router.
• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices
to open inbound ports without any intervention or approval from you. A virus or other malware
program could use this function to compromise security for the entire network.
For more information on wireless connections and protecting your data, please review the following
resources from industry experts:
1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips –
www.fcc.gov/consumers/guides/how-protect-yourself-online.
2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet –
www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely –
https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security –
http://www.wi-fi.org/discover-wi-fi/security.
Mount the Camera (Optional)
Protect Your Privacy and Online Security
Test the Location for the Camera
Your home Wi-Fi network provides Internet connection to your camera so that you can
monitor and control your camera whenever you are through the MyVTech Baby Pro App.
Your Wi-Fi router (not included) provides the Internet connectivity, which serves as a
If you plan to install your camera to a designated location, and will use your home Wi-Fi network to
connect your mobile device, test whether your selected monitoring areas have good Wi-Fi signal
strength. Adjust the direction and distance between your camera, mobile device and Wi-Fi router until
you have identified a suitable location with good connection.
• Depending on surroundings and obstructing factors, such as the effect distance and internal walls
have on signal strength, you may experience reduced Wi-Fi signal.
Disclaimer and Limitation of Liability
• Check for reception strength and the camera viewing angle before drilling the holes.
• The types of screws and anchors you need depend on the composition of the wall. You may need to
purchase the screws and anchors separately to mount your camera.
VTech and its suppliers assume no responsibility for any damage or loss resulting from the use of this handbook. VTech and its
suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. VTech
and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead
battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss.
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO
CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND (2) THIS DEVICE MUST ACCEPT
ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
Warranty: Please visit our website at vtechphones.com for full details of the warranty provided in your country.
bracket on a wall and then
drill two holes in the wall
2. If you drill the holes into a
• If you drill the holes into an
object other than a stud,
insert the wall anchors into
the holes. Tap gently on the
ends with a hammer until the
wall anchors are flush with
4. Place the camera on the wall mount bracket. Insert the
mounting studs into the wall mount holes. Then, slide the
camera forwards until it locks securely. Align the holes on
the wall mount bracket with the screws on the wall, and
slide the wall mount bracket down until it locks into place.
5. You can maximize your camera viewing anglesby
tilting the wall mount bracket.
Hold the camera, and then rotate the knob in an
anti-clockwise direction. This will loosen the joint of
Tilt your camera up or down to adjust to your
preferred angle. Then, rotate the knob in a
clockwise direction to tighten the joint and secure
This equipment has been tested and found to comply
with the requirements for a Class B digital device under
Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide
reasonable protection against harmful interference in
a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
• Consult the dealer or an experienced radio/TV
WARNING: Changes or modifications to this equipment
not expressly approved by the party responsible for
compliance could void the user’s authority to operate
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
To ensure safety of users, the FCC has established criteria
for the amount of radio frequency energy that can be
safely absorbed by a user or bystander according to
the intended usage of the product. This product has
been tested and found to comply with the FCC criteria.
The camera shall be installed and used such that parts
of all persons’ body are maintained at a distance of
approximately 8 in (20 cm) or more.
This Class B digital apparatus complies with Canadian
requirement: CAN ICES-3 (B)/NMB-3(B)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions: (1)
This device may not cause interference. (2) This device
must accept any interference, including interference that
may cause undesired operation of the device.
The term ‘’IC:‘’ before the certification/registration
number only signifies that the Industry Canada technical
This product meets the applicable Innovation, Science
and Economic Development Canada technical
RF radiation exposure statement
The product complies with FCC RF radiation exposure
limits set forth for an uncontrolled environment.
The camera should be installed and operated with a
minimum distance of 8 in (20 cm) between the camera
and all persons’ body. Use of other accessories may not
ensure compliance with FCC RF exposure guidelines. This
equipment complies also with Industry Canada RSS-102
with respect to Canada’s Health Code 6 for Exposure of
Wi-Fi 2.4GHz 802.11 b/g/n
Minimum Requirement: 1.5 Mbps @ 720p or 2.5 Mbps @ 1080p
upload bandwidth per camera
Maximum power allowed by FCC and IC. Actual operating range
may vary according to environmental conditions at the time of use.
Camera unit power adapter: Output: 5V DC @ 1 A
The Background Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
The Stream Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
The Crickets At Night sound file was created by Mike Koenig, and is used under the Creative Commons license.
The Heart Beat sound file was created by Zarabadeu, and is used under the Creative Commons license.
Specifications are subject to change without notice.
© 2022 VTech Communications, Inc.
All rights reserved. 04/22. RM9751HD_QSG_V2
What does this limited warranty cover?
The manufacturer of this VTech product, VTech
Communications, Inc. (“VTech”), warrants to the holder of a
valid proof of purchase (“Consumer” or “you”) that the Product
and all accessories provided by VTech in sales package
(“Product”) are free from material defects in material and
workmanship, pursuant to the following terms and conditions,
when installed and used normally and in accordance with
operating instructions. This limited warranty extends only to
the Consumer for Products purchased and used in the United
States of America and Canada.
What will VTech do if the Product is not free from defects in
materials and workmanship during the limited warranty period
(“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service
representative will replace at VTech’s option, without charge,
a Materially Defective Product. If we choose to replace the
Product, we may replace it with a new or refurbished Product
of the same or similar design. VTech will return replacement
products to you in working condition. VTech will retain defective
parts, modules, or equipment. Replacement of the Product, at
VTech’s option, is your exclusive remedy. You should expect the
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the product extends for
ONE (1) YEAR from date of purchase (90 days on products
purchased as Refurbished*). This limited warranty also applies
to replacement Products for a period of either (a) 90 days from
the date the replacement Product is shipped to you or (b)
the time remaining on the original one-year limited warranty
(90-day limited warranty on products that are purchased as
Refurbished*). Whichever is longer.
*Refurbished products purchased from our online store carry a
90-day replacement warranty.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident,
shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or
modification by anyone other than an authorized service
representative of VTech; or
3. Product to the extent that the problem experienced is caused
by signal conditions, network reliability, or cable or antenna
4. Product to the extent that the problem is caused by use with
non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial
number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair
from outside the United States of America or Canada, or used
for commercial or institutional purposes (including but not
limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item
8. Charges for installation or set up, adjustment of customer
controls, and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the United States of America,
please visit our website at www.vtechphones.com or call
1 (800) 595-9511 for instructions regarding where to return the
Product.In Canada, go to phones.vtechcanada.com or dial 1
NOTE: Before calling for service, please review the user’s
manual - a check of the Product’s controls and features may
Except as provided by applicable law, you assume the risk
of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the
transport of Product(s) to the service location. VTech will
return replaced product under this limited warranty to you,
transportation, delivery or handling charges prepaid. VTech
assumes no risk for damage or loss of the Product in transit.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the
Product to the VTech service location along with a description
of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying
the Product purchased (Product model) and the date of
3. Provide your name, complete and correct mailing address,
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other written or
oral communications related to this product. VTech provides
no other warranties for this product. The warranty exclusively
describes all of VTech’s responsibilities regarding the product.
There are no other expressed warranties. No one is authorized
to make modifications to this warranty and you should not rely
State Law Rights: This warranty gives you specific legal rights,
and you also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for
a particular purpose and merchantantability (an unwritten
warranty that the product is fit for ordinary use) are limited
to one year from date of purchase. Some states do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the product, or
other associated equipment, the cost of substitute equipment,
and claims by third parties) resulting from the use of this
product. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
Driven by system updates, the software, online help topics, and online
FAQs will be updated periodically.
For operations and guides to help you using your HD video monitor,
and for latest information and supports, go and check the online help
You can also call our Customer Support at for help.1-888-211-2005
Use your smartphone or mobile device to access our online help.
1. Go to https://phones.vtechcanada.com/manuals; OR
Scan the QR code on the right. Launch the camera app or
QR code scanner app on your smartphone or tablet. Hold
the device’s camera up to the QR code and frame it. Tap the
notification to trigger the redirection of the
- If the QR code is not clearly displayed, adjust your camera’s
focus by moving your device closer or further away until it
2. Search for the model - RM9751
