• To keep this product working well and looking good, follow these guidelines:
• Avoid placing it near heating appliances and devices that generate electrical noise (for example,
motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft damp cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean under running water.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and the baby unit are dry before you connect them to the mains again.
When you are not going to use the video monitor for some time, store the parent unit, the baby unit
and the power adapters in a cool, dry location.
Below are the questions most frequently asked about the video monitor.
LCD ON/OFF on the parent unit to turn off the screen. The parent
unit display will also dim automatically after being inactive for some time. In both
instances, you will still be able to hear all sounds from the baby unit.
Press any key to turn the screen back on.
Try the following (in the order listed) for a common cure:
1. Disconnect the power to the baby unit.
2. Wait a few minutes before connecting power back to the baby unit.
3. Reboot the parent unit.
The baby unit has a light sensor that measures ambient light. When the
ambient light is dim, such as during night time or in a dark room, the baby unit
activates its infrared LEDs, and displays the camera images in black and white
The baby unit may have lost connection to the Wi-Fi router. Check your
network and router settings.
Other electronic products may cause interference with your baby unit. Try
installing your baby unit as far away from these electronic devices as possible.
The parent unit speaker volume may be too low. Press on the parent unit
You may have set a low sound sensitivity level. Set the sound sensitivity to a
Frequently asked questions
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the
holder of a valid proof of purchase (“Consumer” or “you”)
that the Product and all accessories provided in the sales
package (“Product”) are free from defects in material
and workmanship, pursuant to the following terms and
conditions, when installed and used normally and in
accordance with the Product operating instructions. This
limited warranty extends only to the Consumer for Products
purchased and used in the United States of America and
What will VTech do if the Product is not free from defects
in materials and workmanship during the limited warranty
period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service
representative will replace at VTech’s option, without charge,
a Materially Defective Product. If we choose to replace
the Product, we may replace it with a new or refurbished
Product of the same or similar design. We will retain
defective parts, modules, or equipment. Replacement of the
Product, at VTech’s option, is your exclusive remedy. VTech
will return the replacement Products to you in working
condition. You should expect the replacement to take
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE
(1) YEAR from the date of purchase (90 days on products
purchased as Refurbished*). This limited warranty also
applies to the replacement Product for a period of either (a)
90 days from the date the replacement Product is shipped
to you or (b) the time remaining on the original one-year
warranty (90-day limited warranty on products that are
purchased as Refurbished*); whichever is longer.
*Refurbished products purchased from our online store
carry a 90-day replacement warranty.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident,
shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration
or modification by anyone other than an authorized
service representative of VTech; or
3. Product to the extent that the problem experienced is
caused by signal conditions, network reliability, or cable or
4. Product to the extent that the problem is caused by use
with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial
number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair
from outside the United States of America or Canada, or
used for commercial or institutional purposes (including
but not limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see
8. Charges for installation or set up, adjustment of customer
controls, and installation or repair of systems outside the
How do you get warranty service?
To obtain warranty service in the USA, please visit our
website at www.vtechphones.com or call 1 (800) 595-9511.
In Canada, go to www.vtechcanada.com or call
NOTE: Before calling for service, please review the user’s
manual - a check of the Product’s controls and features may
Except as provided by applicable law, you assume the risk
of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the
transport of the Product(s) to the service location. VTech
will return replaced Product under this limited warranty.
Transportation, delivery or handling charges are prepaid.
VTech assumes no risk for damage or loss of the Product in
What must you return with the Product to get warranty
1. Return the entire original package and contents including
the Product to the VTech service location along with a
description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product model) and
the date of purchase or receipt; and
3. Provide your name, complete and correct mailing
address, and telephone number.
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other written or
oral communications related to this Product. VTech provides
no other warranties for this Product. The warranty exclusively
describes all of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one is authorized
to make modifications to this limited warranty and you should
not rely on any such modification. State/Provincial Law Rights:
This warranty gives you specific legal rights, and you may also
have other rights, which vary from state to state or province
Limitations: Implied warranties, including those of fitness
for a particular purpose and merchantability (an unwritten
warranty that the Product is fit for ordinary use) are limited
to one year from the date of purchase. Some states/
provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including,
but not limited to lost profits or revenue, inability to use
the Product or other associated equipment, the cost of
substitute equipment, and claims by third parties) resulting
from the use of this Product. Some states/provinces
do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion
Please retain your original sales receipt as proof
NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of
the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a
user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC
criteria. The baby unit shall be installed and used such that parts of all persons’ body are maintained at a distance of approximately 8 in
(20 cm) or more. The transmitter and antenna of the parent unit shall be held at least 1 in (2.5 cm) from your face.
This Class B digital apparatus complies with Canadian requirement:
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s
licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must
accept any interference, including interference that may cause undesired operation of the device.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
RF radiation exposure statement
The product complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The baby unit should be
installed and operated with a minimum distance of 8 in (20 cm) between the baby unit and all persons’ body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines. This equipment complies also with Industry Canada RSS-102 with respect
to Canada’s Health Code 6 for Exposure of Humans to RF Fields.
The RBRC seal on the lithium-ion battery indicates that VTech Communications, Inc. is voluntarily participating in an
industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within
the United States and Canada. The program provides a convenient alternative to placing used lithium-ion batteries into
the trash or municipal waste, which may be illegal in your area.
VTech’s participation makes it easy for you to drop off the spent product at local retailers participating in the program
or at authorized VTech product service centers. Please call 1 (800) 8 BATTERY
for information on Li-ion battery recycling and disposal
bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and
conserving natural resources.
The RBRC Seal and 1 (800) 8 BATTERY
are registered trademarks of Call2recycle, Inc.
To ensure that your HD video monitor is always at its best performance, the Parent Unit
will prompt a message and ask you to update its software and the Baby Unit’s firmware
when there are new versions available. Select “Now” to reboot the system, or switch off
and on the Parent Unit later to reboot the system into the latest software.
• To check if your device is running on the latest software, or to update your device
Connect your HD video monitor with home Wi-Fi network
You must connect your video monitor to your secured home Wi-Fi network in order to
receive the latest software and firmware updates. To set the Wi-Fi up, go to:
• Make sure the Baby Unit is on when you set up the Wi-Fi network.
Auto software and rmware update
Talk to your baby via the baby unit
1. Press and hold the TALK key.
2. When the icon displays on
screen, speak to your parent unit.
Your voice is transmitted to the
3. When finished talking, release
the key to hear your baby TALK
Press to zoom in or out in a fixed zoom
sequence. indicates the image is
to adjust the parent unit
speaker volume level received from the
After powering up your baby monitor, the parent unit streams live video in direct mode.
We recommend you follow the instructions on-screen to set up home Wi-Fi network
with your monitor for functionality enhancements and mobile access. See Auto software
and rmware update and Download app for mobile access in this Quick Start Guide.
Press on the parent unit to enter the MENU
main menu, choose a menu item, or save a
setting. You can use the parent unit menu
for advanced settings or operations, such
as to play or stop the baby unit lullaby, or
adjust the baby unit sound sensitivity.
• Press SELECT to select an item.
• Press TALK to return to the live video.
• Press page. to go to the Help & info
To restore to the default settings or reset the
Wi-Fi connection, you can reset the parent unit
by pressing the RESET key at the back of the unit.
Insert a pin into the hole on the back of RESET
the parent unit, and then gently press the button
Turn on/off the parent unit screen
You can turn on or turn off the parent unit
screen without powering off the unit. You
will still hear sounds from the baby unit.
LCD ON/OFF on the parent unit
• Press any key on the parent unit to turn
VTech cares about your privacy and peace of mind. That’s why we’ve put together a list of industry-
recommended best practices to help keep your wireless connection private and your devices protected when
online. We recommend you carefully review and consider complying with the following tips.
Ensure your wireless connection is secure.
• Before installing a device, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK
with AES” setting in your router’s wireless security menu.
• Change your wireless router’s default wireless network name (SSID) to something unique.
• Change default passwords to unique, strong passwords. A strong password:
- Is at least 10 characters long.
- Does not contain dictionary words or personal information.
- Contains a mix of uppercase letters, lowercase letters, special characters and numbers.
Keep your devices up to date.
• Download security patches from manufacturers as soon as they become available. This will ensure you
always have the latest security updates.
• If the feature is available, enable automatic updates for future releases.
Disable Universal Plug and Play (UPnP) on your router.
• UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices
to open inbound ports without any intervention or approval from you. A virus or other malware program
could use this function to compromise security for the entire network.
For more information on wireless connections and protecting your data, please review the following
resources from industry experts:
1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips –
www.fcc.gov/consumers/guides/how-protect-yourself-online.
2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet –
www.us-cert.gov/ncas/tips/ST15-003.
3. Federal Trade Commission: Using IP Cameras Safely –
https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security –
http://www.wi-fi.org/discover-wi-fi/security.
Protect your privacy and online security
Use your smartphone or mobile device to access our online help.
• Go to https://phones.vtechcanada.com/manuals; OR
• Scan the QR code on the right. Launch the camera app or
QR code scanner app on your smartphone or tablet. Hold
the device’s camera up to the QR code and frame it. Tap the
notification to be redirected to the online help page.
- If the QR code is not clearly displayed, adjust your
camera’s focus by moving your device closer or
further away until it is clear.
• Search for the model - VC2105
You can also call our Customer Support at 1 (800) 267-7377 for help.
For operations and guides to help you use your video monitor, and for the
latest information and support, check out our online help topics and online
• Allow you to see clearly in a dark environment.
• Steadily on, then off, when the Baby Unit is
connected to the Parent Unit.
• Reserve for pairing the Parent Unit.
• Press to turn the night light on or off.
• On when the parent unit is linked to the
• Flashes when the link to the baby unit
• On when the parent unit is connected to
AC power, and the battery is charging.
• Flashes when the parent unit battery is
low and needs to be charged.
33- level sound indicator light
• Green: low sound level is detected by
• Green and amber: moderate sound
level is detected by the baby unit.
• Green, amber and red: high sound level
is detected by the baby unit.
• Press and hold to talk to the baby unit.
• While in a sub-menu, press to return to
• Press to enter the main menu.
• While in a menu, press to choose an
• Press to navigate left, right, up and
down within the main and sub-menus.
• While viewing a zoomed image, press
to move the viewed image left, right,
• Increase or decrease parent unit
• While in a sub-menu, press to view the
• Force reboot the parent unit.
Your baby monitor parent unit and baby unit connect to each other in Direct mode by default,
which allows you to immediately stream video out of the box.
It is NOT recommended to continue using Direct Mode connection after initial installation.
You may experience reduced signal
strength if your parent unit and baby unit
are far apart, or there are obstructing
factors, such as internal walls, between
them. Move the parent unit closer to the
baby unit to improve the signal strength.
You are required to set up your
monitor in Router mode to enjoy live
video streaming via your parent unit
with an enhanced connection. Router
mode is the recommended mode for
Router mode uses your home Wi-
Fi network to connect your video
monitor. It supports live video
streaming through the parent unit and
If you want to stream live video
remotely with your mobile device,
download and install the MyVTech
Baby Plus mobile app. With the
mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video
monitor system. It serves as a communicating channel between your baby unit and mobile
device, allowing you to monitor and/or control your baby unit wherever you are. For more
details, see Download app for mobile access section in this quick start guide.
• When both parent unit and app are viewing the camera simultaneously,
the video quality will be optimised to deliver the best possible viewing result.
For better security and more stable connectivity, this baby monitor requires
connecting to a Wi-Fi network and operating in Router mode connection.
• Turn on or turn off night
• Select a night light color.
• Set the timer to turn off
night light after 15, 30 or
Melodies and soothing sounds
playing after 15, 30 or 60
minutes, or play non-stop.
• Adjust Baby Unit speaker
• Adjust Parent Unit screen
• Turn the screen off timer
on/off, set to screen off
Level for auto screen on.
• Turn on/off low battery
• Reset settings, software
• Turn on/off temperature
• Adjust Motion Sensitivity
• Turn on/off face covered
The parent unit and baby unit
connect to each other directly.
Red bars indicate no connection.
The parent unit and baby unit
connect via the home Wi-Fi network.
The red icon(s) on the baby unit or
parent unit, indicates no connection
between the respective unit(s) and
Night vision is turned on.
Motion detection alert is turned on.
Face covered alert is turned on.
Melodies and soothing sounds are
Night light is turned on.
Auto night light brightness is activated.
Temperature alert is turned on.
