This is a guide to operating AC Key for the AC Series access control system. AC Key is a mobile app available for Apple
Google Android™ that allows users to unlock connected doors and issue temporary passes to visitors. Both AC Key and Visitor Pass
activity is recorded in AC Nio™, allowing administrators to keep track of trac.
AC Key can be installed on a variety of compatible phones and tablets. For simplicity, the term mobile device is used going forward.
This guide assumes that the site’s AC Nio™ software has already been fully congured, the access control system is operational, and
all programming and network conguration for AC Key access has been completed. If that is not case, refer to the
AC Series - Quick Start Guide and the AC Series - AC Key Programming Guide available at www.aiphone.com before continuing.
These steps go over registering the AC Key app on a mobile device. If this has already been done, skip to Navigating AC Key.
Search the app store on the mobile device for AC Key. AC Key is available on iOS version 13.4 or higher, or Android™ 5.1 or higher
on a mobile device with Google Play™ support. If AC Key does not show up in the app store, the device may not meet the necessary
Once the app is located, install it on the mobile device.
Install AC Key on the Mobile Device
An enrollment link needs to be sent from AC Nio™ to register AC Key on the mobile device.
To email the link, open AC Nio™ and navigate to Users. Click the gear box next to the user’s name. Select and Mobile Credentials
to send the email. If the email was not received, check the junk or spam folder on the new user’s email account. The
same steps will resend the link if needed.
Once the email has arrived, tap the
on the mobile device. This will either open AC Key or a page in the mobile
device’s web browser with a prompt that opens AC Key. Depending on the operating system version and settings on the mobile device,
this may automatically import the necessary information into AC Key and open a privacy policy page. If it does not, an error message,
“Error Connecting Internet,” will appear in AC Key. Follow the steps on the next page to resolve the error.
