Honeywell Dolphin 7800 Charge Base Manual

Honeywell Computertilbehør Dolphin 7800 Charge Base

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Field Service

Themes in Automation and Empowerment

April 2 201

Sumair Dutta

~ Underwritten, in Part, by ~

This document is the result of primary research performed by Aberdeen Group. Aberdeen Group's methodologies provide for objective fact-based research and

represent the best analysis available at the time of publication. Unless otherwise noted, the entire contents of this publication are copyrighted by Aberdeen Group, Inc.

and may not be reproduced, distributed, archived, or transmitted in any form or by any means without prior written consent by Aberdeen Group, Inc.

April 2012

Field Service: Themes in Automation and

Empowerment

Aberdeen's service management research over the previous three years has

tracked and revealed major trends in the field service market, pertinent to

the back-office functions of scheduling, planning and workforce management,

and to the field- . based completion of service work by service technicians As

organizations look to unlock the puzzle to the perfect field service scenario,

featuring the 'right technician at the right time with the right tools and the

right customer,' they have invested heavily in improving the speed and

efficiency of information flow between the dispatch organization and the

field. More so, and especially particular to - -the Best in Class field service

performers, there has been an increased investment in understanding field

service demand and developing an appropriate response in terms of the

quantity and quality of resources. As a result, these leading service

organizations have seen significant improvements across the board, from

productivity and response times, to customer satisfaction and profitability.

This document will touch upon some of the major trends tracked in field

service over the previous service management three years of Aberdeen's

research and l how leading service organizations are responding to will revea

and incorporating these trends into their business operations.

Field Study

For service organizations, the field continues to be a major proving ground

in the quest for improved customer satisfaction, higher customer retention

and increased profitability. In Aberdeen's State of Service Management:

Forecast for 2012 r 50esearch (January 2012), % of organizations reported

that field service was a major area of investment in 2012. While these

organizations indicated their intentions to increase their field workforce by

approximately 3.1% in 2012, most of the investment is aimed at

improvements in processes and technology in order to empower the field

workforce. The mission of empowerment has been one embraced by the

Best- -in Class over the previous three years (and more) of field service

research, especially as these organizations look to lock in an enhanced

connection between the back-office and the field in order to improve

productivity, customer satisfaction and service revenue.

Analyst Insight

Aberdeen’s Insights provide the

analyst perspective of the

research as drawn from an

aggregated view of the research

surveys, interviews, and

data analysis

Produkt Specifikationer

Mærke:	Honeywell
Kategori:	Computertilbehør
Model:	Dolphin 7800 Charge Base
Vekselstrømsindgangsspænding:	110 V
Vekselstrømsindgangsfrekvens:	60 Hz
Produktfarve:	Sort
Ethernet LAN:	Ingen
Husmateriale:	Plast
Kabler inkluderet:	Vekselstrøm
Fjernbetjening inkluderet:	Ingen
Forbindelsesteknologi:	Docking
LED-indikatorer:	Power, Status
AC-adapter inkluderet:	Ja
Indbygget kortlæser:	Ingen
Mikrofonindgang:	Ingen
Kapabilitet:	Dolphin 7800, 7800 EDA, 7800hc