Washing Machine
User manual
WA11CG5886**/WA13CG5886**
QUESTIONS OR COMMENTS?
TA ENILNO SU TISIV ROLLACYRTNUOC
INDIA
1800 40 SAMSUNG (1800 40 7267864)
(Toll-Free)
1800 5 SAMSUNG (1800 5 7267864)
(Toll-Free)
www.samsung.com/in/support
NEPAL 16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users) www.samsung.com/in/support
BANGLADESH 08000-300-300 (Toll free)
09612-300-300 www.samsung.com/bd/support
SRI LANKA 011 SAMSUNG (011 7267864) www.samsung.com/in/support
This product is RoHS compliant.
DC68-04440K-00
Maintenance
English38
ECO TUB CLEAN reminder
࡞ The ECO TUB CLEAN indicator reminds you of cleaning the tub when necessary. If you happen to see the
indicator blinking after washing is complete, remove the laundry and run the ECO TUB CLEAN cycle.
࡞ You can ignore this reminder and continue to run cycles normally because this is not a system failure.
However, the reminder remains active for 6 consecutive cycles immediately after each cycle is complete.
࡞ To keep the tub clean, it is recommended to run ECO TUB CLEAN on a regular basis.
Power Tub Clean
Use this function if you have not performed the ECO TUB CLEAN cycle or need more powerful tub cleaning
performance. You can add detergent to clean the tub more thoroughly.
1. Make sure the tub is empty.
2. Press Power to turn on the washing machine.
3. Press and hold Super Speed for 3 seconds.
-Pour 200 ml of chlorine bleach evenly on the bottom of the tub.
4. Press Start/Pause.
WARNING
࡞ Do not put any items in the tub while running the Power Tub Clean cycle. The items may get damaged
or discoloured.
࡞ Depending on the conditions and surroundings in which the washing machine is used, the degree of
contamination in the tub or the result of the Power Tub Clean cycle may vary.
English 39
Magic ѣlter
1. Press down the upper area of the ѣlter case to
remove.
2. Unlock the cover, and clean the ѣter with running
water and a brush.
3. When cleaning is complete, close the cover and
reinsert the ѣter case to the original position. You
will hear a clicking sound when the ѣter case ѣts in.
Troubleshooting
English46
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Fills with the wrong
temperature water.
࡞ Fully open both water taps.
࡞ Make sure the temperature selection is correct.
࡞ Make sure the hoses are connected to the correct water taps. Flush
water lines.
࡞ ѣ Disconnect the hoses and clean the screens. The hose lter screens
may be clogged.
࡞ While the washing machine ѣlls, the water temperature may change
as the automatic temperature control feature checks incoming water
temperature. This is normal.
࡞ While the washing machine ѣlls, you may notice just hot and/or
just cold water going through the dispenser when cold or warm
temperatures are selected. This is a normal function of the automatic
temperature control feature as the washing machine determines the
water temperature.
The lid is locked or will not
open. (This only applies to
the models with the lid-
locking feature.)
࡞ The lid is locked and will not open while the washing machine is
operating. To open the lid, press Start/Pause to pause the operation
ѣθst. (If the Child Lock function is activated, you must deactivate the
Child Lock function before pressing Start/Pause.)
Does not drain and/or spin.
࡞ Check the fuse or reset the circuit break er.
࡞ Make sure the electrical voltage is normal.
࡞ Make sure the washing machine is plugged in.
࡞ Make sure the drain hose is pointed downward. (Natural drain
models only)
࡞ Make sure the drain hose is not clogged.
࡞ Make sure the drain hose is not kinked.
࡞ Straighten the drain hose. If there is a drain restriction, call for
service.
࡞ Close the lid, and press Start/Pause (or press and hold Start/Pause
for 3 seconds). For your safety, the washing machine will not spin
unless the lid is closed.
Load is wet at the end of the
cycle.
࡞ Use the High or Extra High spin speed. (Applicable model only)
࡞ Use high e˙ѣciency (HE) detergent to reduce oversudsing.
࡞ Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
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Leaks water.
࡞ Make sure all hose connections are tight.
࡞ Make sure the water supply hose's rubber packing is in the correct
position. Screw tightly again.
࡞ Make sure the end of the drain hose is correctly inserted and secured
to the drain system.
࡞ Avoid overloading.
࡞ Use high e˙ѣʀency (HE) detergent to prevent oversudsing.
࡞ Make sure the water supply hose is not kinked.
࡞ If the water supply is too strong, water may leak. Close the water tap
a little.
࡞ Make sure water is not leaking from the water tap. If so, repair the
water tap.
Excessive suds.
࡞ Use high e˙ѣʀency (HE) detergent to prevent oversudsing.
࡞ Reduce the detergent amount for soft water, small loads, or lightly
soiled loads.
࡞ Non-HE detergent is not recommended.
The spin basket or drain/
supply hose is frozen.
࡞ Use warm water to disconnect the water supply hose and drain hose.
Soak them in warm water.
࡞ Fill the spin basket with warm water, and then wait for about 10
minutes.
࡞ Put a hot towel on the drain hose connector.
࡞ Reconnect the water supply hose and drain hose, and check if water
is supplied properly.
Water drains out
immediately.
࡞ Make sure the drain hose is not clogged, and is hung over the drain
hose hook. Fill the spin basket halfway with water, and try spinning
again.
࡞ Lift the end of the drain hose to prevent water from draining. Fill the
spin basket halfway with water, and then run spinning after releasing
the drain hose.
࡞ Make sure the drain hose is installed correctly. See the installation
section of this user manual and adjust the position of the drain hose
as instructed.
Stains on clothes. ࡞ Clean the ѣter.
Has odours.
࡞ Excessive suds collect in recesses and can cause foul odours.
࡞ Run cleansing cycles to sanitise periodically.
࡞ Dry the washing machine inte rior after a cycle has ѣnished.
If a problem persists, contact a local Samsung service centre.
Maintenance
English40
Pump ѣlter (applicable models only)
1. Put a Ѥoor-cloth or towel under the Pump ѣlter. Turn
the ѣter knob anticlockwise to remove.
2. Clean the ѣter with running water and a soft brush.
3. Reinsert the ѣlter, and turn clockwise until it locks
into position.
English 41
Mesh ѣlter
1. Use pliers to pull out the mesh ѣter from inside the
water inlet as shown.
2. Use a soft brush to clean the mesh ѣter with running
water.
3. Reinsert the ѣlter. Make sure it is tightened against
water leaks.
Troubleshooting
English48
Information codes
If the washing machine fails to operate, you may see an information code on the display. Check the table
below and try the suggestions.
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1C
The Water Level sensor is not working properly.
࡞ Check Water Level Sensor wire harness.
࡞ If the information code remains, contact a customer service centre.
NOTE
When the washing machine displays “1C”, the washing machine drains for 3 minutes and
the Power button is inoperative during this time.
3C
Check the motor for operation.
࡞ Try restarting the cycle.
࡞ If the problem continues, call for service.
4C
Water is not supplied.
࡞ Make sure the water taps are open.
࡞ Make sure the water hoses are not clogged.
࡞ Make sure the water taps are not frozen.
࡞ Make sure the washing machine is operating with sЇ˙ѣʀent water pressure.
࡞ Make sure that the cold water tap and the hot water tap are properly connected.
࡞ Clean the mesh ѣter as it may be clogged.
NOTE
When the washing machine displays “4C”, the washing machine drains for 3 minutes and
the Power button is inoperative during this time.
4C2 ࡞ Make sure the cold water supply hose is ѣθmly connected to the cold water tap. If it is
connected to the hot water tap, the laundry may be deformed with some cycles.
5C
Water is not draining.
࡞ Make sure the drain hose is not frozen or clogged.
࡞ Make sure the drain hose is positioned correctly, depending on the connection type.
࡞ Clean the debris ѣter as it may be clogged.
࡞ Make sure the drain hose is straightened all the wa y to the drain system.
࡞ If the information code remains, contact a customer service centre.
8C
Check the MEMS sensor.
࡞ Power off the washing machine. Wait 2-3 minutes, power on the washing machine,
and then try again.
࡞ If the problem continues, call for service.
English 49
noitcAedoC
9C1
The electronic control needs to be checked (Over Voltage Error).
࡞ Check the PCB and wire harness.
࡞ Check if power is supplied properly.
࡞ If the information code remains, contact a customer service centre.
9C2
Low voltage detected.
࡞ Check if the power cord is plugged in.
࡞ If the information code remains, contact a customer service centre.
AC6
Inverter Communication problem.
࡞ Check the Inverter PCB and wire harness.
࡞ If the information code remains, contact a customer service centre.
dC
dC1
The washing machine’s lid is not properly closed.
࡞ Make sure the lid is properly closed.
࡞ Make sure laundry is not caught in the lid.
࡞ If the information code remains, contact a customer service centre.
HC High temperature heating check.
࡞ If the information code remains, contact a customer service centre.
LC
Check the drain hose.
࡞ Make sure the end of the drain hose is placed on the Ѥoor.
࡞ Make sure the drain hose is not clogged.
࡞ If the information code remains, contact a customer service centre.
NOTE
When the washing machine displays “LC”, the washing machine drains for 3 minutes and
the Power button is inoperative during this time.
OC
Water is oveθѤowed.
࡞ Restart after spinning.
࡞ If the information code remains on the display, contact a local Samsung service
centre.
PC When position of the clutch can't be detected.
࡞ If the information code remains, contact a customer service centre.
PC1 After position of the clutch is detected, if the signal of the clutch hall goes wrong.
࡞ If the information code remains, contact a customer service centre.
Operations
English36
Open Source Announcement
The software included in this product contains open source software. You may obtain the complete
corresponding source code for a period of three years after the last shipment of this product by contacting
our support team via http://opensource.samsung.com
It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-
ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the
download page of the source code made available and open source license information as related to this
product. This offer is valid to anyone in receipt of this information.
NOTE
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with
Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet
address: The o˙ѣʀɇDeclaration of conformity may be found at http://www.samsung.com, go to Support >
Search Product Support and enter the model name.
Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz
English 37
Maintenance
Cleaning
Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle.
Exterior
࡞ Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
࡞ Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not
spray cleaners directly on the panels.
ECO TUB CLEAN
Regularly run this cycle to clean the tub and to remove bacteria from it.
1. Makes sure the tub is completely empty.
2. Press Power to turn on the washing machine.
3. Press Cycles repeatedly until ECO TUB CLEAN is selected. Y ou can also use Delay End with ECO TUB
CLEAN.
4. Press Start/Pause.
NOTE
If the washing machine is installed and used in a humid place, bacteria in the air may adhere to the humid
surface of the tub and foster mould growth, which is harmful to your health. To keep your washing machine
tub clean, use the ECO TUB CLEAN cycle once every 1-2 months (or when the ECO TUB CLEAN indicator
turns on) to clean the tub.
CAUTION
࡞ Only run ECO TUB CLEAN when the tub is completely empty. This may cause damage to the laundry or a
problem with the washing machine.
࡞ Depending on the conditions and surroundings in which the washing machine is used, the degree of
contamination in the tub or the result of the ECO TUB CLEAN cycle may vary. When using the ECO TUB
CLEAN cycle, pour 200 ml of chlorine bleach evenly on the bottom of the tub.
-Excessive use of chlorine bleach may cause product malfunction. Do not mix chlorine bleach with
other substances (such as vinegar, citric and oxygen bleach, etc.)
-Mixing chlorine bleach with these substances can generate harmful gas. When using chlorine
bleach, make sure to ventilate the surrounding area. If you have used the washing machine for a
long time without cleaning the tub or if you are cleaning the tub for the st time, some residue may ѣθ
remain in the tub after the ECO TUB CLEAN cycle.
࡞ Run an additional RINSE+SPIN cycle to completely remove residue. Though stainless tubs do not rust
easily, they may get rusty in the following cases; if rust should occur, wipe them with neutral detergent
on a sponge or soft cloth.
-If any metallic objects (safety pins, hairpins, et c.) that rust easily are left in the tub for a long time.
-If chlorine bleach is left in the tub for a long time.
-If an excessive amount of chlorine bleach is used in the tub.
English44
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, ѣθst check the table below and try the suggestions.
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Does not turn on.
࡞ Make sure you use rated power for the product.
࡞ Make sure the power cord is completely plugged in.
࡞ Check the fuse or reset the circuit breaker.
Does not start.
࡞ Make sure the lid is closed.
࡞ Make sure the water taps are open.
࡞ Make sure to press Start/Pause (or press and hold Start/Pause for 3
seconds) to start the washing machine.
࡞ Make sure Child Lock is not activated.
࡞ Before the washing machine starts to ѣࡨϩ will make a series of
clicking noises to check the lid’s lock and does a quick drain. (This
only applies to the models with the lid-locking feature.)
࡞ Was the lid opened during the spinning cycle? Close the lid, and
press
Start/Pause (or press and hold Start/Pause for 3 seconds) to
resume. (This only applies to the models without the lid-locking
feature.)
࡞ The machine enters Standby or is in a soaking cycle. Please wait.
࡞ Check the fuse or reset the circuit breaker.
Water is not supplied.
࡞ Make sure you press Start/Pause (or press and hold Start/Pause for 3
seconds) after selecting the water supply.
࡞ Make sure the water taps are open.
࡞ Is the ѣlter net at the water supply hose connector clogged? Clean
the ѣter net by brushing with a toothbrush.
࡞ Is the water supply cut off? If the water supply is cut off, close the tap
and power off.
࡞ Straighten the water supply hoses.
࡞ Open and close the lid, then press Start/Pause (or press and hold
Start/Pause for 3 seconds).
࡞ If the water pressure is low, it takes longer to start washing.
࡞ If the water level is not as high as necessary or lower than expected,
use the level selector to adjust the water level.
After a cycle, detergent
remains in the automatic
dispenser.
࡞ Make sure the washing machine is running with sЇ˙ѣcient water
pressure.
࡞ Make sure the detergent drawer is properly inserted.
࡞ Remove and clean the detergent drawer, and then try again.
English 45
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Vibrates excessively or
makes noise.
࡞ Make sure the washing machine is set on a level Ѥoor. If the Ѥoor is
not level, use the levelling feet to adjust the washing machine.
࡞ Make sure the washing machine is not contacting any other object.
࡞ Make sure the laundry load is balanced.
࡞ Make sure the laundry is spread evenly in the washing machine.
Spread out the laundry evenly and start again.
࡞ Make sure the space around the washing machine is free of objects.
࡞ Humming is produced normally during operation.
࡞ Objects such as coins can cause noise. Remove these objects f rom
the washing machine after washing is complete.
Stops.
࡞ Plug the power cord into a live electrical outlet.
࡞ Check the fuse or reset the circuit breaker.
࡞ Close the lid, and press Start/Pause (or press and hold Start/Pause
for 3 seconds) to start the washing machine. For your safety, the
washing machine will not spin unless the lid is closed. (This only
applies to the models with the lid-locking feature.)
࡞ Before the washing machine starts to ѣࡨt will make a series of
clicking noises to check the lid’s lock and does a quick drain.
࡞ There may be a pause or soak period in the cycle. Wait brieѤy and the
washing machine may start.
࡞ Make sure the inlet hose screens at the taps are not clogged.
Periodically clean the screens.
࡞ This problem occurs temporarily due to low voltages, and will be
solved when power recovers.
The ECO TUB CLEAN alarm
does not turn off.
࡞ When the machine is diagnosed to be cleaned, the ECO TUB CLEAN
indicator blinks for an hour. This recurs 6 consecutive times until
you run the ECO TUB CLEAN cycle. This is normal, and not a system
failure. To keep the tub clean, it is recommended to run the cycle
once every 1-3 months.
Compressor : 60 months (240 mont hs for Digital Inverter Compressor)
Room/Split Air Condit ioner/
Floor Standing Air Conditioners (FAC)
Compressor : 60 mont hs (120 mont hs for Digital Invert er Compressor)
Condenser : 60 mont hs ( 12 mont hs f or Fin & T ube type)
Window Air Conditioner 60 Months on Compress or
DryerDryer
Wash Motor : 60 months on Semi Automatic Wash Motor
Universal motor : 60 months
Digital Inverter Motor : 240 mont hs
AC Motor : 120 months
Digital Inverter Motor : 240 mont hs
(Applicable f or Rear & Front Control Panel models with Wobble Pulsator)
Operations
English34
Deactivating the Child Lock function
Press and hold both Water Level and Wash simultaneously for approximately 3 seconds.
࡞ When you deactivate the Child Lock function, the Child Lock indicator is turned off.
࡞ The Child Lock function prevents children or the inѣθm from accidently operating the washing machine
and injuring themselves.
WARNING
If a child enters the washing machine, the child may become trapped and suffocate.
CAUTION
࡞ Once you have activated the Child Lock function, it continues working even if the power is turned off.
࡞ Forcing the lid open can result in injury or damage to the product.
NOTE
To add laundry after you have activated the Child Lock function, you must ѣθϑϩʒeactivate the Child Lock
function.
Delay End
You can set the washing machine to ѣnish a cycle later. The hour displayed indicates the time the wash will
ѣnish.
1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press Start/Pause. The indicator next to the Delay End button turns on, and the timer starts.
4. To cancel Delay End, restart the washing machine by pressing Power.
Real-life case
You want to ѣnish a two-hour cycle 3 hours from now. To do this , add the Delay End option to the current
cycle with a 3-hour setting, and then press Start/Pause
2:00 pm
Set Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
Sound On/Off
You can turn on or off the key. Your setting will remain effective after you restart the machine.
࡞ To mute/unmute the sound, hold down Rinse and Spin simultaneously for 3 seconds.
English 35
SmartThings
Wi-Fi connection
On your smartphone, go to Settings and turn on the wireless connection and select an AP (Access Point).
࡞ This appliance supports the Wi-Fi 2.4 GHz protocols.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), ѣnd the SmartThings app
with a search term of “SmartThings”. Download and install the app on your device.
NOTE
The app is subject to change without notice for improved performance.
Log in
You must ѣθst log into SmartThings with your Samsung account. To create a new Samsung account, follow
the instructions on the app. You don’t need a separate app to create your account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung smartphone user
automatically logs in.
To register your appliance to SmartThings
1. Make sure your smartphone is connected to a wireless network. If not, go to Settings and turn on the
wireless connection and select an AP (Access Point).
2. Open SmartThings on your smartphone.
3. If a message of “A new device is found.”, select Add.
4. If no message appears, select + and select your appliance in a list of devices available. If your appliance
is not listed, select Device Type > Specѣc Device Model, and then add your app liance manually.
5. Register your appliance to the SmartThings app as follows.
a. Add your appliance to SmartThings. Make sure your appliance is connected to SmartThings.
b. When registration is complete, your appliance appears on your smartphone.
Maintenance
English42
Detergent drawer
1. Fully pull out the detergent drawer.
2. To remove, pull the detergent drawer while pushing
the ends of each side.
