The standard drivers required to support the Echo 5 Hub are installed
as part of macOS 11.2 and later; there are no preparation steps.
Preparing to Use the Hub With an iPad Pro
The standard drivers required to support the Echo 5 Hub are included
in iPadOS®; there are no preparation steps.
Preparing to Use the Hub With a Windows Computer
Windows computers require the latest BIOS and Thunderbolt drivers
to support this product; check with your computer manufacturer
for update information. The first time you connect the Echo 5
Thunderbolt 4 Hub to your computer, an Approve Thunderbolt™
Devices window will appear. From the drop-down menu select Always
Connect, and then click OK.
Connecting the Hub to Your Computer
Connect the included Thunderbolt 4 cable (or 0.8-meter or shorter
100W Thunderbolt 3 (40Gbps) cable) between the Computer/
Charging port on the front of the Echo Hub and a Thunderbolt port
on your computer or iPad Pro. Note that cables or computer ports
marked with a generic USB icon ( ) or USB + Charging Port icon
( ) are NOT compatible.
Using the Echo 5 Hub to Charge Your Notebook or
Laptop Computer
• Compatible laptop/notebook computers and iPad Pro may be
charged via the Echo 5 hub’s Computer/Charging port (Power
Delivery charging), which provides a maximum of 85W of power.
• Windows laptops with AC power adapters rated at greater than
85W may display a Power Manager alert when the hub (but
not the computer’s power adapter) is initially connected to the
computer. This is normal.
• Laptops with AC power adapters rated greater than 85W will
accept 85W power from the hub (when it is turned on), but may
slowly discharge; connecting bus-powered storage to a laptop will draw
additional power that may affect the charging (discharging) rate. When
sleeping, any connected computer that supports Thunderbolt
charging will be charged to 100%.
Tips, General Information, Known Issues
Connecting Thunderbolt Peripheral Devices
The hub includes four Thunderbolt ports; the front port is reserved
for connection to your computer, while the three on the back support
connection of up to five additional Thunderbolt peripheral devices
(three directly, with two more through daisy-chain connection).
Hot Plugging the Echo 5 Hub
You may connect and disconnect the Hub while the computer is on.
If you have anything connected to the hub; such as storage devices,
cameras, card readers, etc., follow proper procedures for ejecting
(unmounting) those devices before unplugging the hub from the
computer.
Not All Computers’ Thunderbolt Performance is Equal
When using the hub with the 2017 MacBook Pro 13-inch model
with four Thunderbolt 3 ports, you should connect the hub to one
of the ports on the left side of the computer. The right side ports use
an x2 (2 lane) implementation of Thunderbolt 3 that limits PCIe
bandwidth to 20Gbps (up to 1,400 MB/s).
Thunderbolt Cable Compatibility
You may use 0.8-meter or shorter Thunderbolt 3 (40Gbps) cables,
or any Thunderbolt 4 cable, with Thunderbolt 4 or Thunderbolt 3
peripherals without any compromise in performance.
Tips, General Information, Known Issues (contd.)
Display Support
Although this hub supports connection of up to two displays via
the Thunderbolt ports, the number of displays supported, as well as
specific resolutions and standards supported are dependent on the
connected computer or iPad Pro, its GPU, and its OS software. Note
that when used with an M1 MacBook Air, MacBook Pro, or Mac mini®
with two Thunderbolt/USB4 ports, only one display can be connected to
the hub; iPad Pro supports only a single mirrored display. For more
information, see https://www.sonnettech.com/support/downloads/
manuals/Thunderbolt_4_Dock_Compatiblity.pdf
Contacting Customer Service
Before contacting Customer Service, please check the Sonnet Web
site (www.sonnettech.com) for the latest updates and files. Email
requests generally receive the fastest responses, and are usually
processed within a 24-hour period during normal business hours,
excluding holidays. When you contact Customer Service, please have
the following information available:
• Product name
• OS version
• A System Report (macOS) or a Microsoft System Information
MSINFO32 (Windows) report (Windows), along with a description
of the issue(s) you are encountering with your device
If further assistance is needed, contact Sonnet Customer Service at:
E-mail: support@sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 9 a.m.–5 p.m. Pacific Time, excluding holidays)
Japan Customers
Contact Sonnet Customer Service Japan at:
E-mail: jp.support@sonnettech.com
©2021 Sonnet Technologies, Inc. All rights reserved. Sonnet, SONNETTECH, the Sonnettech logotype, and Echo are
trademarks of Sonnet Technologies, Inc. iOS, iPad, iPadOS, Mac, the Mac logo, MacBook Air, MacBook Pro, Mac mini, and
macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt and the Thunderbolt
logo are trademarks of Intel Corporation in the U.S. and /or other countries. Other product names are trademarks of their
respective owners. Product specifications subject to change without notice. QS-ECHO-HB5-T4-E-D-122321
