• Ensure that the ONT is powered on properly (the LED indicator is solid green).PWR
• If you use a wireless device, such as a smartphone, to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the Wi-Fi network of the
ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
• If you use a wired device, such as a computer, to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the LED indicator of the connected LAN
port lights up).
- Ensure that your computer is set to and Obtain an IP address automatically Obtain DNS server
address automatically.
- Use another computer and try again.
• Refer to to reset the ONT and try again.Q3
Q1: I cannot log in to the web UI by visiting 192.168.1.1. What should I do?
A1: Try the following solutions:
• Check the LED indicator status of ONT:
- If the LED indicator is off, ensure that the ONT is powered on properly.PWR
- If the LED indicator blinks, ensure that the port is clean and connected properly, the LOS PON
fiber cord is not bent excessively and the input optical power is within the normal range (Rx Power
between -28 dBm to -8 dBm in GPON mode (or -27 dBm to -3 dBm in EPON mode) on the Status
> PON page).
- If the LED indicator blinks, the ONT is not registered. Contact your ISP or verify the parameters PON
for registration are correct.
• Ensure that your ISP supports self-purchased PON device for internet access.
• If you set the ONT to the router mode:
-Ensure that the ONT obtains a valid IP address and gateway on the Status > Device > WAN
Configuration page. If not, the WAN connection is not set up successfully. Verify the parameters are
correct.
-Ensure that the wired device is connected to a LAN port of the ONT or downstream router (if any)
properly and set to Obtain an IP address automatically Obtain DNS server address and
automatically.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or downstream router
(if any).
• If you set the ONT to bridge mode, ensure that the router or terminal used for dial-up is connected
and configured properly.
If the problem persists, consult your ISP.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions:
Get support and services
For technical specifications, user guides and more information, please visit the product page or service
page on www.tendacn.com. Multiple languages are available.
You can see the product name and model on the product label.
https://www.tendacn.com/service/default.html
Safety Precautions
Before operating, read the operation instructions and precautions to be taken, and follow them to
prevent accidents. The warning and danger items in other documents do not cover all the safety
precautions that must be followed. They are only supplementary information, and the installation and
maintenance personnel need to understand the basic safety precautions to be taken.
- The device is for indoor usage only.
-For wall mounting, the device is only suitable for mounting at heights ≤ 2m.
- For desktop mounting, the device must be horizontally mounted for safe use.
- Do not use the device in a place where wireless devices are not allowed.
- Please use the included power adapter.
- If the device does not have the power button, the mains plug is used as the disconnect device and
shall remain readily operable. The power socket shall be installed near the device and easily
accessible.
- Operating environment: Temperature: 0℃ ℃ to 45 ; Humidity: (10% - 90%) RH, non-condensing;
Storage environment: Temperature: -40 ; Humidity: (5% - 90%) RH, non-condensing.℃ to +70℃
- Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and
explosive items.
- Unplug this device and disconnect all cables during lightning storms or when the device is unused
for long periods.
- Do not use the power adapter if its plug or cord is damaged.
- If such phenomena as smoke, abnormal sound or smell appear when you use the device,
immediately stop using it and disconnect its power supply, unplug all connected cables, and contact
the after-sales service personnel.
- Disassembling or modifying the device or its accessories without authorization voids the warranty,
and might cause safety hazards.
For the latest safety precautions, see Safety and Regulatory Information on www.tendacn.com.
This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
This equipment should be installed and operated with minimum distance 20cm between the device
and your body.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is
recommended to use a shielded RJ45 cable.
CE Mark Warning
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.tendacn.com/download/list-9.html
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE).
This means that this product must be handled pursuant to European directive 2012/19/EU in order to be
recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he
buys a new electrical or electronic equipment.
Attention: In EU member states, EFTA countries, Northern Ireland and Great Britain, the operation in
the frequency range 5150MHz - 5250MHz is only permitted indoors.
Declaration of Conformity
Shenzhen Tenda Technology Co., Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
Website: www.tendacn.com
E-mail: support@tenda.com.cn
Technical Support
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and
product names mentioned herein are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.
V1.0 Keep for future reference.
© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Operating Frequency/
Max Output Power
2412MHz-2472MHz/20dBm
5150MHz-5250MHz (indoor use only)/23dBm
Tips
• If you cannot access the internet after the configuration, refer to in . Q2 FAQ
• If you want to change the Wi-Fi name and Wi-Fi password, refer to in . Q4 FAQ
RECYCLING
• To restore the ONT to the configurations preset by the ISP: After the ONT completes startup, press
the button for 10 to 60 seconds and release it. All LED indicators will light off in a few WPS/RST
seconds. When the LED indicator lights solid on again, the ONT is restored to the PWR
configurations preset by the ISP.
• To restore the ONT to factory settings: After the ONT completes startup, press the WPS/RST
button for more than 1 minute and release it. All LED indicators will light off in a few seconds. When
the PWR LED indicator lights solid on again, the ONT is restored to the factory settings.
Method 2: Log in to the web UI of the ONT, navigate to Admin > Backup/Restore Reset and click
on the page. You can restore the ONT to the configurations preset by the ISP.
Q3: How to reset the ONT?
A3: Method 1:
Method 2: Log in to the web UI of the ONT, choose and repeat the following steps in WLAN wlan0
(5GHz) wlan1 (2.4GHz) and .
• Wi-Fi name: Choose and change the (Wi-Fi name). Click Basic Settings SSID Apply Changes,
and click when is shown.OK Change setting successfully
• Wi-Fi password: Choose , set Security Encryption to WPA/WPA2-PSK (recommended) and
change the Pre-Shared Key (Wi-Fi password). Click , and click when Apply Changes OK Change
setting successfully is shown.
Method 1: Log in to the web UI of the ONT, change the (Wi-Fi name) and the SSID Pre-Shared Key
(Wi-Fi password) in module with the quick registration function (initial WIFI Settings
registration of the ONT supported), and click Apply Changes.
Q4: How to change the Wi-Fi name and Wi-Fi password?
A4:
UK(NI)
UK
AT BE BG CH CZ DE DK EE EL ES FI FR HR HUCY
IS IT LI MT NL NO PL PT RO SE SI SKLT LU LV
IE
WAN
Tips
HG15 is used for illustration here unless otherwise specified. The actual product prevails.
(Exemplo: HG15)